Évaluations des clients U-Haul Moving & Storage of Florissant

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Florissant

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James H.
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All the employees were very friendly and knowledgeable

Charles W.
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Le client n'a pas laissé de commentaire.

Maureen P.
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Le client n'a pas laissé de commentaire.

Noble I.
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Andrew is his name, and he is the worst definition of a CSR, I hope I never have to deal with such an individual again. When I came in the day, I was taken care of by Joe who was awesome, but Andrew ruined my experience with U-Haul. I was so scared of dealing with Andrew, that my wife and I had to invite the cops to the store because we were literally scared for our life. Andrew is the rudest employee I have ever done business with, and I hope he is immediately fired or re-assigned because he does not need to be dealing with customers. Andrew should not be in a customer-facing position.

Sylvia L.
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Customer service was not that great, not professional at all.

CONNIE M.
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Le client n'a pas laissé de commentaire.

ERICA J.
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Le client n'a pas laissé de commentaire.

Sherylin H.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

Ericka J.
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Seamless check in

ALICIA D.
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Le client n'a pas laissé de commentaire.

Donald W.
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Le client n'a pas laissé de commentaire.

CYNOBIA J.
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Mr. Earl was extremely helpful, friendly, and professional. He was an awesome employee to interact with.

JAVIER A.
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Le client n'a pas laissé de commentaire.

JAMEL B.
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Nice experience but one employee needs an attitude adjustment

LAKILLIA H.
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Le client n'a pas laissé de commentaire.

Patricia S.
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Keep up the awesome job

Jonathan D.
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Le client n'a pas laissé de commentaire.

Eric M.
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Two Thumbs up

Wayne C.
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Seemed like the transmission ran harder during slower speeds. Truck lurched a few times when at a complete stop.

Dorothy M.
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Le client n'a pas laissé de commentaire.

Deborah F.
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The issue I had was returning the truck. The employees were still inside the store 10 minutes before closing time, the doors were locked, and would not unlock the doors for me to door my return. I am not familiar with the no contact return. Thankfully someone was there to help me do the no contact return, and it was not an employee.

QUINITA J.
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Le client n'a pas laissé de commentaire.

anthony S.
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Le client n'a pas laissé de commentaire.

Jose G.
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Le client n'a pas laissé de commentaire.

mike P.
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Everything was s great. I only wish that I could have returned the truck to a closer location.

Cedric B.
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Le client n'a pas laissé de commentaire.

Lisa B.
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Le client n'a pas laissé de commentaire.

Kurt W.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Joe was great with getting me checked in and back on the road.

Steven T.
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The girl that checked us out was very polite. However, when we returned the van there wasn't anyone in the store. We waited about 10 minutes for someone to show up. I even called the store while we were waiting because we heard someone working in the repair shop, but no one answered the phone. When the guy that was working finally came back I said something to him about no one being there. His response was "We are busy". I might have believed him if I hadn't seen him drive across the street right before I walked in the building and he came back with a Red Bull. I don't like being lied to. Extremely poor customer service. If he was going to leave then the person in the shop should have covered for him. I even called the store and heard the phone ringing in the repair shop, but no one answered.

Jaime B.
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The man at the office its realy helpfull. Greay cuatomer service

Jennifer K.
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Le client n'a pas laissé de commentaire.

Leo K.
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Le client n'a pas laissé de commentaire.

Valerie R.
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Le client n'a pas laissé de commentaire.

charles H.
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Make sure I know what size I need the first time. The exchange for a larger trailer was easy and smooth.

JAMES G.
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I was very pleased with the service. Everything went well to my satisfaction. Great Job.

Rajitha J.
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Professional and polite aervice

Daniel W.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

robert C.
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EXCELLENT, PROMPT AND OUTSTANDING SERVICE!!!!

Marvin J.
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Your staff was good.

Tasha B.
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Poor customer service.

Sakrita J.
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Everything was done very professionally with much care

Kimberly C.
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Disclose After Hours Fee; I also did not see any contract detailing information.

TIMOTHY W.
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Le client n'a pas laissé de commentaire.

SAMANTHA M.
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Buy diesel trucks.

monrico M.
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Le client n'a pas laissé de commentaire.

Katherine I.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

Austin H.
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Was supposed to be a contactless pick-up. The app is terrible and asked me to take a picture of my ID at least 4 separate times through out the process. It also asks you to take pictures of your face so they can steal your data and log you in their facial recognition software and do god knows what with it. The van I rented smelled like beef and cheese.

Jason W.
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The gentleman who assisted me yesterday was completely rude and ignored me when I first came to the counter. Was to busy messing around on his phone and had an attitude the entire time I was there. Sat and complained about everything the entire time. In addition, the charge he quoted me for was significantly higher then my initial charge when I reserved the Uhual. I was told it would be at most $54. But was $70. I don't mind $14, but there's needs to be clarification of charges and universal rate. If I'm told one fee and charged more, that's quite discomforting.

Aiyana N.
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Le client n'a pas laissé de commentaire.

David W.
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Oil/wrench light came on while driving truck. Not sure what it meant but truck kept running. Truck gas mileages was below published estimate considerably so probably needed a tuneup. People working there were good. The rent a hand dolly in the back of the truck came loose while driving. Thankfully, it was on way back from dropping furniture off, so luckily no damage was done to our furniture. They need to make certain those are secured properly before sending trucks out. Truck was clean.

Norma H.
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Le client n'a pas laissé de commentaire.

Ashley N.
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Great customer service.. wonderful people

RANDY J.
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Get more help! I was there 10 minutes and no one came to help me. I went looking outside for someone to help me. 15 minutes before I got help. Then the employee was so s-l-o-o-o-w! Forget about calling. No one ever answers the phone! I rented about a month ago and still had to wait because no one was at the front desk again, There was about 5 people waiting!

WILLIAM B.
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Le client n'a pas laissé de commentaire.

Marvin M.
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Le client n'a pas laissé de commentaire.

Pamela B.
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Great service. Zero suggestions for improvement.

Robert F.
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Just continue to be available as soon as the customer enters, or let them know someone will be available. So, they know you are aware that they are in your store.

ADA T.
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Le client n'a pas laissé de commentaire.

Willie A.
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Le client n'a pas laissé de commentaire.

Randy J.
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Customers have too much waiting time! This include checking in and out! No one answers the phone either!

CHIQUITA C.
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Le client n'a pas laissé de commentaire.

Anthony M.
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Le client n'a pas laissé de commentaire.

Kevin A.
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Prompt and efficient service, very good attitude!

James P.
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Le client n'a pas laissé de commentaire.

Lawrence S.
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Le client n'a pas laissé de commentaire.

Raymond M.
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Le client n'a pas laissé de commentaire.

Cornell T.
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Good Experience

Staci P.
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the talk guy working was very friendly even though it was busy. I didn't see his name but it was around 3:30 yesterday.

Linda H.
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Le client n'a pas laissé de commentaire.

Margaret T.
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The on line rental was fast and easy. The in store staff was professional and pleasant. I will definitely use U-Haul for all my future needs. Thank you,

Scott C.
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I did not like the new registration process using the smart phone.

charles J.
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Le client n'a pas laissé de commentaire.

Timothy K.
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Le client n'a pas laissé de commentaire.

ANTOINE W.
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Le client n'a pas laissé de commentaire.

MARVIN K.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Nothing Keep giving great service like I had

MICHAEL T.
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The young lady that waited on my was very professional and efficient. Had me going in a short time with two trucks. A pleasure to deal with.

Hannah W.
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Le client n'a pas laissé de commentaire.

Terry B.
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Le client n'a pas laissé de commentaire.

tim K.
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Very friendly did everything over the computer before we picked up truck very easy to process & get on our way. excellent service

Angela H.
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It takes too long to get my deposit back

Michelle S.
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Excellent service!!

Anthony M.
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Le client n'a pas laissé de commentaire.

KAREN H.
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Le client n'a pas laissé de commentaire.

eugene G.
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With COVID-19, you doing fine!

Kathleen S.
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Excellent service at this location. Kudos to the employees!

Philemon W.
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Keep doing what you're doing....

jerry J.
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Le client n'a pas laissé de commentaire.

Charlotta H.
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Le client n'a pas laissé de commentaire.

Micheal O.
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The employee was fishing for a tip really bad to the point it made me uncomfortable I have never tipped when just dropping off a truck that I did all the work with.

Rebecca S.
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Le client n'a pas laissé de commentaire.

Cornell T.
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Self Serve online process was excellent

Steven M.
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Everything went smoothly. The staff was very helpful, and the process went very quickly.

William M.
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Le client n'a pas laissé de commentaire.

Frank P.
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Employees are knowledgable & friendly. This location has well maintained trailers for hauling large motorcycles. The trailers are very easy to load. Thanks!

DANITA H.
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Was told one price got charged a different amount. Truck was on empty when I received it and was afraid it would break down on me the way it smelled and sounded. Wasn't a good experience at all.....

Megan O. | Expérience générale |
Évaluation :

Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.

Non reviews have been submitted for this location.

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