Customer Reviews for U-Haul Moving & Storage of Fort Atkinson

423 évaluations

1309 N High St   Fort Atkinson, WI 53538
(Business Route 26)

(920) 542-4365

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(920) 542-4365

1309 N High St
Fort Atkinson, WI 53538
(Business Route 26)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Person receiving the vehicle was a bit grouchy. But it was an easy transaction.

Gary J. 
Évaluation :
5

The clerk hooked us up which was great - we weren't expecting that. We appreciated the 7:30 opening time so we could get going for the day. Thank you, Fort Atkinson UHaul!

gretchen F. 
Évaluation :
3

Dropped off well before closing time but could not enter building to complete drop-off. Hadn't wanted to deal with poor internet service at drop-off as well but after waiting quite some time, started attempting to do the drop-off that way. An employee happened by after we had been there quite a while and said he could take the keys and would take care of our drop-off but there was no kind of confirmation provided. Our account did not show the truck was dropped off until the next morning. Kinda frustrating when you are left hanging not knowing if the process was completed until the next day.

Wendy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K. 
Évaluation :
5

Nothing.

Neil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Very friendly staff, nice facility; moving carts and drinking fountain were great additions!

david B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneva S. 
Évaluation :
3

Had to wait in line to drop off my rental Key. Was never acknowledge and not helped until After I asked for help after a later customer was helped before me. I asked for help and was asked if I left enough gas in the van and could just leave keys. Wow -couldn't have said that in beginning? No apology , terrible customer service Get it together guys!!!

Amy S. 
Évaluation :
5

Easy process from the start.

Robert H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara B. 
Évaluation :
5

This was 45 minutes further than the location I requested. They were very nice.

Kathy G. 
Évaluation :
5

Friendly and helpful customer service.

MaryJo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny B.  |  Online Move In 
Évaluation :
3

We reserved a locker with a credit card and then came back the next day to finish the application and start moving boxes in. We were not made aware that the entire reservation process is to be done online BEFORE HAND. So we wasted time going to the location only to stand around and do the application ourselves while at the office. Staff was friendly and escorted us through the process required to access our unit.

Robert B.  |  Online Move In 
Évaluation :
3

Did not like having to have my License with all of my personal information being photo'd by someone's personal phone for this rental-they make machines that read/swipe your License just like a credit card-this in my opinion is what should have been used-instead of a personal phone of a worker-seems to be a violation of privacy rights.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manny G.  |  Expérience générale 
Évaluation :
5

The tire on the front were down to the wear bars on the outside edge. The windshield was dirty the interior was spotless. When we returned a day early the employee just asked is the gas where it should be and said you're good to go. I asked what about the difference that i paid he said they'll adjust it but really could tell me when.

Jeff S. 
Évaluation :
5

Very quick and easy checkout process. Never had to go inside. Staff was very friendly and helpful.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
5

The 2 young men that assisted me were very nice.

LAURIE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Migdalia M.  |  Online Move In 
Évaluation :
4

The rental agreement was easy and was ready for hook up when we got to Fort Atkinson.. Would use this location again.

Betty F. 
Évaluation :
5

Very efficient checkout on my trailer rental. Was in and out in a mins and the attendant hooked it up to my truck. Very good Uhaul location.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL C. 
Évaluation :
4

The reps were all friendly and professional, I appreciate that very much. I rented a 4x8 trailer, but was given a 5x8 trailer, was told the 4x8 trailer that was sitting there wasn't for local trips?

Heidi D. 
Évaluation :
5

Offer receipt upon return of equipment.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

I found it to be insulting and inappropriate to ask for a contact person other than myself. I provided a GOVERNMENT ISSUED ID, and a Credit Card. That should have been sufficient to rent a utility trailer for a few hours.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudy K. 
Évaluation :
5

Great experience checking in and out. Fast and no hassle. New van - rode really nice and had a back up camera!

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
3

The store was located in a cell dead zone. I couldn't get internet connection consistently enough on the U-Haul app to turn in my vehicle after hours, even though I should have been able to. Had to come back early in the morning to ensure my truck drop off was processed correctly. Employees were wonderful, the app just sucked because there was poor cel service.

Michaela Q. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chelcie G. 
Évaluation :
1

Terrible customer service

Ashley C. 
Évaluation :
2

I was in the process of trying to check in to get it. Struggling to get all of the verification done, guy comes out and says I can't park next to the truck. I have car if screaming angry tired toddler. Struggling to pick up the truck. (Which you should KNOW is being rented and by whom). You are worried about me having my car running, with kids music blaring, trying to figure out why the hell you need a passport or why my husbands number “won't work”. Instead of being snotty- how about “hey, are you renting a truck? Do you need assistance?” Also- they furniture Dolly I spent $7 for was not in the truck. So why the heck did I bother to rent it? The suspension on the truck was awful. I understand the truck get used ALOT…but that was to the point on not being safe.

Toni E. 
Évaluation :
4

N.D.

Curtis K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
5

Everyone involved was great. The young lady who dropped off my box in Wisconsin, the driver from Wisconsin to Texas, the young lady who delivered my box in Rowlett and the young lady who picked up my box in Rowlett were all excellent. The hole process went without a problem. Keep hiring females.

susan W. 
Évaluation :
3

Call the customer to confirm the entire reservation immediately after the reservation is made. Call each Uhaul branch/location that will be used during the reservation and make 100 % sure that they have the equipment that you are claiming they have. First off, the uhaul customer service called 3 days prior to my move to tell me that they didn't think I had any moving help lined up through the website, after finding and calling the moving help they said it's all taken care of but need to move me to the next day due to scheduling error. Thankfully I could be flexible. Second: Our moving help got to the uhaul location to pickup our boxes and what was supposed to be a double trailer- however no double trailer available, so they had to make 8 trips back and forth 30 min each way- taking twice as long for us to get packed up. Third: When we got to where we moved and it was time for picking up our stuff from the next uhaul location, they did not have a double trailer and did not have a U-Haul pickup truck that I rented and previously paid for, and had no record of me needing it for this move. Thankfully we own a truck but if we didn't we would have been completely screwed. Fourth: The whole convenience of having "Pod" like u-boxes is that you can store them in your driveway until you're ready to unload and you pay to rent them longer if need be. My original order said that I had until mid June before I was charged again for the rental u-boxes. The uhaul location said they needed to be back by June 2nd so we had to scramble to get our stuff off the last box in order to get it back. This was nothing short of a nightmare to move with Uhaul. Many of our totes got destroyed, dresser knobs got sheared off and our push lawn mower was packed upright so all the oil leaked out onto our stuff and no longer starts and will need to be serviced. What is the most enraging is that there's no accountability and no one to call and ask or get answers from. When calling customer service they had no idea about my order and what I had reserved. I paid over $3 000 for this move and it was such a nightmare and such a rip off! I will make sure no one I know uses this service, it was the worst experience I've ever had moving.

Kate A. 
Évaluation :
4

Very helpful, pain free experience. Everything to haul my motorcycle right there in one place, trailer to straps, Uhaul has it. Merci.

Danny S. 
Évaluation :
3

The amount quoted to me online and on the phone did not match what I was charged so that was a tad disappointing. Checkin/out was easy though.

kendra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

The process was very smooth and efficient. The associate who assisted us with the pick up was great.

Jasmine R. 
Évaluation :
1

Brian was a miserable piece of work. I'll never go back to that location again in my entire life

Cameron B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Everything was great thank you!

Philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

I was supposed to have picked up the equipment in Lacrosse. I was informed the day before I needed the equipment that it would not be available in lacrosse untill 4:30 pm. I had originally requested it for 11:30 am. When I told them that was not going to work they arranged to have me pick it up in Fort Atkinson. I am not real happy about that. When you tell somebody that equipment will be there it should be there.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt P. 
Évaluation :
5

Person working was worthless- we had to ask him to look at the truck to make sure it was clean and unharmed. He acted as if it was a hassle and there was no one else even around.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Everything was great except for the design of the trailer. I was renting a 6'x12' trailer so I could move a 61” deck zero turn mower. But come to find out your trailers have a narrower opening by the ramp (56”) so I couldn't just drive the mower onto the trailer. I had to disassemble the lawn mower to get it on the trailer which caused lots of extra time and headache. Next time maybe state in the description of the trailer that the opening at the ramp is not 6' wide. Or better yet redesign the trailers so they are a true 6'x12' all the way thru

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

garry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari H. 
Évaluation :
4

In past guys were very helpful to me (the misses) but this time they were not as helpful to my husband. He mentioned this was the first time he ever towed and had a couple basic questions. I think it's that he was a guy and didn't think he need as much help.

Kirsten W. 
Évaluation :
5

everything was great

Christopher R. 
Évaluation :
5

I rented a car hauler and the equipment was in great shape and one person user friendly.

glenn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
1

Since this says comments will be posted for public viewing, I would prefer a phone call or personal follow up. Sub-par experience.

LARRY G. 
Évaluation :
5

Manager was extremely helpful

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
5

I can't imagine better service then what I had. Everyone I dealt with over the phone and in person were absolutely wonderful and personable.

njari C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shalene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena V. 
Évaluation :
5

Don't let the gas light be on when they start it

Dan S. 
Évaluation :
5

Your store and staff are great. I had trouble with the uhaul app returning the truck after hours. The app wouldnt upload photos. The webpage thankfully worked, so I'll be using that in the future.

Amanda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Lots of equipment available.

david G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN J. 
Évaluation :
2

Disorganized, the credit card terminal was not available during reservation causing concern that identity could have been stolen, manager that served during delivery seemed grumpy and un occomidating. I will chose another location for my next rental.

JEFFERY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
3

Didn't meet any of the staff because it was closed when I dropped it off.

Alex C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY M. 
Évaluation :
5

The young gentleman on staff was professional and very helpful. Great job.

RALPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Non les évaluations ont été soumises pour cet établissement.

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