Customer Reviews for U-Haul Moving & Storage of Fort Atkinson

191 évaluations

1309 N High St   Fort Atkinson, WI 53538

(920) 542-4365

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(920) 542-4365

1309 N High St
Fort Atkinson, WI 53538

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

From start to finish my experience was exceptional!

MICHELLE E. 
Évaluation :
2

Not rip people off on their mileage

Chris B. 
Évaluation :
5

Excellent experience. While I did self checkout your staff was outside, greeted me and made sure I didn't need anything. My subsequent experience with extending time was handled perfectly by online staff, even though I was attempting this in middle of the night. Very good experience and will easily recommend to others.

David W. 
Évaluation :
5

You guys are great. We could not have started our business without you. Thank you for the kindness and consideration in extended our times to help us unload. Marianne

MARIANNE B. 
Évaluation :
3

I dropped off after hours. The Uhaul facility seems to be ok.

Freddie S. 
Évaluation :
5

Excellent service

LUIS S. 
Évaluation :
3

Should include A lock for the back door, at almost 800.00, it should have been included

Darryl G. 
Évaluation :
5

The agent was great, efficient, courteous and likable. Great experience.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun A. 
Évaluation :
5

I did a drop off of the trailer rental, but would have liked an email confirmation that it was received and cleared. There was no way to determine if the transaction was closed and returned.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATIANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
5

Impressed

GUY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
5

Well...dropping off the trailer and having to take pictures to prove that I did so online was a bit hard to do online.

Timothy H. 
Évaluation :
5

Brian was great. Super helpful and easy to work with.

TY S. 
Évaluation :
3

Very on organized and not managed well. And the procedures were not followed. I scheduled a U-Haul and when I reached the facility they didn't have my information I had to show her my phone to prove that I had reserved a U-Haul. I received the wrong keys for the wrong vehicle twice. Then she didn't know what vehicles they had which confused me because the parking lot was full. If you have time to spare and don't mind waiting for them to Get their act together it's an OK place to go.

DANI P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RYAN E. 
Évaluation :
5

Great value and service. Easy, fast, perfect.

BRIAN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

The person who helped me made it easy. I needed a bigger vehicle and he was not only able to recommend one but had one ready for me to use. When I needed to extend time, he gave me plenty more in order for me to get what I needed done without rushing!

JULIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHELE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

It is HONOR for your location in Ft. Atkinson Wisconsin. Your service for rental made My Life MUCH EASIER. LOOK FOR IN Recommending to many others. Thank you from a hard working grandma in Ft. Atkinson Wisconsin.

KATHLEEN T. 
Évaluation :
5

This is a newer location and will be a welcome addition to the community.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

maybe open a little earlier

ANTHONY L. 
Évaluation :
5

Service was excellent...... Really don't know what to say about improvements.

STEPHEN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
5

Friendly accommodating people.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
4

Great location. Have rented from here multiple times. Quick and easy if you fill out the information online before getting there.

PHILIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA N. 
Évaluation :
5

Excellent service à la clientèle. Good folks to deal with. Will rent from this store again. Thanks for a seamless transaction!

PETER E. 
Évaluation :
5

Thankj the good Lord for U-hauls.

DOUGLAS S. 
Évaluation :
5

Very nice people and reliable.

MITCHELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil C. 
Évaluation :
1

We waited over half hour after scheduled appointment to pick up truck. We called the number listed on door and those went straight into a voice mail. This is a terrible way to run a business and will never use this U-Haul business again.

LORNA M. 
Évaluation :
5

I usually use the app to check-in and get keys, ususally takes 20 minutes to get approved which seems a bit much. May end up going back to in-store. This time though, nearly instant. Good stuff. When returning, I drop with the staff and they are awesome. Good selection of equipment even at late notice. I'll be back for sure.

BENJAMIN A. 
Évaluation :
5

I have no negative comments about my experience with the people or facility in Fort. I look forward to using you folks and this place in the future. Thank you for the wonderful personnel and treatment I received.

ROBERT B. 
Évaluation :
5

In my opinion. It be nice if they bring the truck closer and explain the options. Especially if it's snowing/raining. Other than they are pure professionals.

MICHAEL M. 
Évaluation :
5

I would recommend this place over any place in the area! I have had some bad experience at other places. This guy went above and beyond the contract. We hooked up the lights on the trailer to test and they didn't work. After a quick trouble shoot found that the fuse for my vehicle trailer connection was blown. Of course I did not have a spare on hand. I asked if he might have one. He replied I don't have one for sale, but let me check my tool box. Had to go to a different part of the building to look and he found one! Awesome, I said, what do I owe you? He said “nothing”! I will continue to go here for my rental needs. Merci encore!

Daniel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paige H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Athena S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Appliance Dolby wheels were stiff and needed lube

JON P. 
Évaluation :
5

I was very pleased with the hours and availability of vehicles at this location. The staff were helpful, as well. The only thing that was displeasing was being charged on top of a “flat rate” provided for 100+ miles. I was initially pleased about the flat rate, and then found that additional charges were applied later if the estimate was not EXACT. I would have liked to have this clarified from the get-go.

Terilyn H. 
Évaluation :
5

Excellent service on phone calls and from personnel at pick up location. No hassles, no headaches, no problems. Nice to get actual customer service from customer service associates. Well done!

MICHAEL A. 
Évaluation :
5

They were very accommodating, I ordered a 15 ft truck, decided it was more then I needed, so changed it to a 10 ft truck, then found out the 10 ft truck did not have a ramp, so I switched back to the 15 ft truck the morning of pick up. I appreciated his flexibility and did it in an understanding way. These guys have been very good to work with my third rental at this facility. Merci

Bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
5

Keep up the good work. It was a pleasure.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYMOND T. 
Évaluation :
5

LOCATION IS DANDY, PERSONNEL WERE FRIENDLY ...BUT, 7 030 $SEEMS PRETTY STEEP FOR 1 HOUR AND 20 MINUTES. 19,95 $ FOR A PICKUP TRUCK IS GREAT BUT AFTER ALL THE ADD-ONS - WHEW! I ONLY TRAVELED 25 MILES BUT WAS BILLED FOR 33 MILES AND FOR 4 HOURS. NEXT TIME I'LL USE 'YERGES MOVING' HERE IN FORT ATKINSON. TOO BAD, 'CAUSE THE U-HAUL LOCATION IS QUITE HANDY. CALL ME OLD FASHIONED BUT FOR THAT KIND OF BILLING I COULD BUY MY OWN USED SMALL PICKUP TRUCK. SORRY U-HAUL. I HATE TO SAY IT BUT IT'S ANOTHER CASE OF THE LITTLE GUY GETTING NICKEL AND DIMED WITH ALL THE EXTRA LITTLE THINGS. I THINK, AND I MAY BE WRONG BUT, THERE'S AN EXTRA CHARGE IF YOU CAN'T RETURN THE KEYS DURING BUSINESS HOURS. I WISH YOU THE BEST U-HAUL.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily B. 
Évaluation :
4

More info on your website in regards to your trailers. Rented a trailer which the dimensions would have been big enough to haul what we needed to but the gate opening was to small to actually get it on the trailer. Waste of 32 $.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Everything went great. I had had even chosen the wrong pick up time and they accommodated me being late by 2 hours! This is my second experience with them, I will use them and would recommend them to anyone in the future.

Brian M. 
Évaluation :
1

The bumper pull open trailer i rented had /has a faulty latch system for the ball. As I was hauling the THANKFULLY empty trailer down the road it completely popped off the ball on my truck and slammed into the under side of my SUV. I told the salesman when I returned the trailer, I wasn't given anything to fill out about the incident, or offered or asked about damage to my SUV. This is also the same salesman that hitched the trailer to my truck when it was rented. Nicole "Nikki" Hall ms.nicole.hall83@gmail.com (920) 650-4647

NICOLE H. 
Évaluation :
5

He was great.

Lisa P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICKI S. 
Évaluation :
4

service was very good will use again

JAMES F. 
Évaluation :
5

Rented Dolly in and out very quickly. Will come again

shad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachariah L. 
Évaluation :
5

Very friendly and fast. Thank you!

MADALYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

V V Painting V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW V. 
Évaluation :
5

I rented a motorcycle trailer and truck. This was my first time doing something like this and I had never driven a trailer before, which I jokingly mentioned to the guy that is why I bought the insurance. I didn't realize that I needed to bring my own straps or buy them from uhaul to tie down the motorcycle. The guy that checked me out didn't ask. He looked bored and wasn't engaged at all with me as the customer. He didn't ask if I needed straps to tie down the motorcycle or offer any quick tips for driving a trailer. (When backing up turn the wheel the opposite direction that you normally would in order to turn the trailer in the direction that you want it to go or straighten it out) I went out to the trailer to inspect it and to see if I had any quedtions before I left by looking at the trailer. This is when I realized I needed straps. The motorcycle straps that uhaul carries aren't long enough to strap the motorcycle down in the way that is recommended on the diagram on the side of the trailer and so we improvised, but I ended up scratching the paint on the motorcycle from the ratchet of the strap. A small cloth would have been able to prevent that but I was 160 miles away from home buying a motorcycle from a stranger and didn't have access to any. Lot of lessons learned. Happy hauling!

Robin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
5

It was easy and fast. Customer Service was excellent.

Denise Marie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew E. 
Évaluation :
5

Gas gauge doesnt go to full when filled?

jane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA A. 
Évaluation :
2

The location wasn't the problem, it was the truck check out process that I had a problem with. I have never had to have my contacts called and have them answer to be allowed to rent a truck. In the past the number was just given to the U-Haul representative in the event I needed to be contacted and they couldn't get a hold of me on my number. It made me feel like a criminal and was grossly inconvenient because no one knew to expect a phone call from a random number. When they did call my contacts, it would only ring twice and then they would hang up. One of my contacts said they got a text with information that they would get called after they got the call. It took me 30 minutes from my pick up time to actually get into the vehicle and go where I needed to be and caused me to be 30 mins late. Why go through the process of making someone take a current picture, a picture of the front and back of their ID, and give alternate contact info, only to need to call TWO different contacts and not allow the rental to proceed until BOTH of the contacts pick up? This is a ridiculous process and should be revisited. Not happy with my experience at all.

Caleb S. 
Évaluation :
5

Your online self return AND Uhaul App, were unable to help me drop off after hours. Location services, failed, repeatedly. Changed my phone settings, etc., nothing worked. Overall, appreciate the staff and quality of this location. Will use again.

BENJAMIN S. 
Évaluation :
5

nothing that I know of to improve, you have very helpful employees

CRAIG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik K. 
Non reviews have been submitted for this location.

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