Customer Reviews for U-Haul Moving & Storage of Fort Jackson

1 234 évaluations

5604 Forest Dr   Columbia, SC 29206

(803) 787-5154

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(803) 787-5154

5604 Forest Dr
Columbia, SC 29206

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Katrina at the Uhaul place is amazing!!! She was so helpful and kind. She went out of her way to help my daughter and me move my mother's belongings into storage and way over and beyond her job to make the whole process so much easier. I am and will always remain grateful for all her help and her total way of being .

Cynthia W.  |  Premières impressions 
Évaluation :
5

Ms. Lawrence gave excellent service. Our church has used her facilities in the past. We felt more safer with using her storages again.

Second Chance International H.  |  Premières impressions 
Évaluation :
5

S.O.

Urshula C. 
Évaluation :
5

The one on 5604 forest drive It was nice the one on 7325 two notch road they denied me the rental because of my driving license being out of state and same for the one on Fernandina street. Customer service tells me one thing and when I arrive to the property they tell me a whole different thing so I am kind of disappointed with those 2 stores.

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONELL C. 
Évaluation :
5

Everything was quick an easy. No improvements needed.

Thomas M. 
Évaluation :
5

It was quick and easy.

Stacey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary H.  |  Expérience générale 
Évaluation :
5

I rented the 7,5 x 10 ft. unit for almost two years! Always felt safe when accessing the facility. Having carts available to customers is a great service! Very clean and climate controlled space made such a difference! All my belongings were in great shape when I emptied the unit! No mildew or mold. Staff was friendly and always helpful! I will recommend this facility to friends and family and use UHaul again if needed! Thank You, UHaul!

Mary W.  |  Expérience générale 
Évaluation :
4

Merci.

henry n.  |  Expérience générale 
Évaluation :
5

I've been using UHAUL across the country for over 20 years. U-Haul consistently provide OUTSTANDING service. I utilized U-Haul Ft Jackson this time. The staff & facilities were as I stated earlier; OUTSTANDING!

Sojourner W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN W.  |  Expérience générale 
Évaluation :
4

It took to long to receive my receipt!!!

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W.  |  Premières impressions 
Évaluation :
5

Access to the parking is not easily accessible from both sides. Everything else was good

Tirzah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE B. 
Évaluation :
5

Nothing,the service is excellent

james T. 
Évaluation :
5

Good all around experience & customer service was great!

Jordan S. 
Évaluation :
5

Nicest employees and the cleanest truck I have ever been in.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE H. 
Évaluation :
5

My link for initial inspection expired, so I was unable to accomplish that.

Rick S. 
Évaluation :
5

Nothing, the service is excellent.

JAMES T. 
Évaluation :
5

I Really Appreciate the staff at this sight, Everyone was friendly, knowledgeable and professional.

BETTY J. 
Évaluation :
1

The woman in charge lacks integrity. She intentionally over charged me for my rental

Leonard H. 
Évaluation :
5

The whole experience was seamless! Exactly how I like it. Highly recommend UHaul on Forest Drive in Columbia.

HELEN R. 
Évaluation :
2

I reserved a truck online two days prior to when I needed. We arrived to pick up truck, running a few minutes behind, once there no one in office. A number for the associate was posted on door as they were out on property. The associate finally lets us in. I am thinking I am going to be in and out because I have reserved a truck ahead of time. Well it did not work out that way. I was told that someone had checked in a truck, it was the incorrect location that they returned it to. Truck had to checked in, cleaned out and the truck had to be transferred to their location online before releasing it to me. Wait what, I reserved a truck online two days ago, U-Haul says its guaranteed or you get 50 $had this party not turned in a truck in the wrong location I guess I would not have had a truck for my move in, where was the truck that I had already reserved with my CC two days prior? We were now about an hour or so behind and I was stressing. Associate was pleasant and gave me an extra hour for having to wait so long. My stress level returns when I go to turn truck back in and the store is closed by 5 pm. I think that hours were posted incorrectly. I expected to show up and turn my keys in to desk, we parked truck and put the keys in door. I was there with another couple and they did not know what to do either. I then realized after I left that there is this whole online check in for after hours after I have already parked, locked truck and deposited my keys at office. Needless to say, it was already a long hard day, I would have appreciated a heads up with the logistics and what time store closes etc.

DANIEL C. 
Évaluation :
5

I don,t have any comments to add. Indya Fields, at the counter was very helpful and assisting and made the check-in/ check-out very easy for me!

ANUPAMDEEP S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Only complaint is the building is too hot. Make it difficult to breathe in building. Overall excellent facilities

NETTIE S.  |  Premières impressions 
Évaluation :
3

Make sure no window malfunctions on cargo van before sending out vehicle

Jim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shania P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED S. 
Évaluation :
4

The drop off for the truck was great but when we went to get our storage unit we were given a unit smaller than what we reserved. The lady told us that the system will double book units and there is nothing she could do except give us a second unit that we would have to pay for. Now we did get the first month free on both units since we rented a truck but we will now have to pay over a 100 $more per month than we were quoted.

Matthew C. 
Évaluation :
3

It's a shame when you book your rental at one location, close to your house only for it to be changed. That's extra mileage and money from your customers, totally unfair. 20 miles extra for me due to a location change.

NAKESHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence M. 
Évaluation :
1

Call me I'll tell you. 803-665-9627. Too many issues to write.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

Only U-Haul place I use, staff is friendly and helpful

Tanya I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN W. 
Évaluation :
5

Great Gentlemen to work with. Book now! 5 stars

Delwyn Resau J.  |  Online Move In 
Évaluation :
4

I originally reserved at the 2826 two not h road location for 6/27/21. The store was to open at 9am but no one was there and doors were locked with people including myself for over an hour. Customer service gave us all the run around to where we all just went to other locations. I'll never do service with the two notch store if uhaul at all again because of this nonsense

Denise D. 
Évaluation :
5

Exceeded my expectations and who would of thought UHAUL of all places.

JONATHAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carilee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

I didn't receive my refund for the rental I had used and returned before the due time. Can i recieve a email or call 8036690820

jasper R. 
Évaluation :
4

More accurate fuel level by the employee, I found that the level was marked half a tànk when it was 3/8 but I did not have time to go back so was charged for fuel when I brought it back even though it was filled back to that level.

DEAN M. 
Évaluation :
2

I was given a Uhaul that no air conditioning and was not given a heads up about this at all. I did say something, but nothing was done about it. Considering I live in South Carolina and it was 100 degrees yesterday I can say I am still not happy at all. When I rent a Uhaul it should be the same service as if I just rented a car, and everything should work, especially air conditioning in the summer time.

MATTHEW F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

Great service

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth M.  |  Online Move In 
Évaluation :
5

The service at my location was tremendous!

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C.  |  Premières impressions 
Évaluation :
5

Perfect!!

Sean M. 
Évaluation :
5

I recommend access available until 12 pm.

tyleka r.  |  Premières impressions 
Évaluation :
3

Na

DEBBIE E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
1

1. Uhaul changed my pickup location which was out of way from what I reserved. 2. Reserved a 10 ft. truck well in advance, was given a 15 ft. truck due to what was explained as "inventory constraints" from prior reservations. Specifically wanted a 10 ft. (wanted a van but could not rent for one-way) to drive from South Carolina to Philadelphia (12 hours on road). Poorer gas mileage, ease of driving for long haul. So, went from a van to 15 ft truck. 3. Truck was unsafe. Could not adjust side mirrors which were rusted.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan S. 
Évaluation :
5

Nothing great experiences here everytime

CHENEDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONNIE H. 
Évaluation :
4

This was NOT the location I originally requested equipment from. This was the secondary place. The lady/staff was very nice and pleasant, She had the trailer ready and waiting for me when I arrived. The entrance to the area was difficult to access .I was told I would get a credit/reduction on my rental for the first place not having my trailer when I arrived. I have not seen the credit on my account yet.

SARAH J. 
Évaluation :
3

The difficulty in picture uploads before and after usage as well as the geo location tracker and account creation was a pain.

FERNANDA F. 
Évaluation :
5

The staff was professional and helpful.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rashad H. 
Évaluation :
5

Great service and very knowledgeable staff. Rented a cargo van yesterday and it was clean, ready to go and made my moving so easy! Text and email instructions were very clear and easy to follow. Checkout and check in were streamlined which took a lot of stress out of the process. Highly recommend U-Haul at Fort Jackson.

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna L. 
Évaluation :
3

The vehicle smell so strongly of marijuana and had I had time to go somewhere else I would have. I cant believe I had to pay as much as I did and have to ride over 200 miles with my mother in the truck I rented from uhaul. Please at least try to clean the vehicle before you rent them if they smell like drugs have been used in them. I'm so thankful that I did not get pulled over by the police because the first thing they would have said is (WHERE'S THE WEED)! I paid enough money to ride in a truck that was clean but that was the only one available at the time. You dont have to worry about me ever renting from you again.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
1

LIARS!! The employee lied straight to my face. Even caught on video and I still didn't win the appeal because the person who decides who wins is the person it's against! Makes no sense. This company doesn't care how it treats their customers and I will never use them again!! Or let anyone I know ever use U Haul again. YOU THEIVES!

MILLER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIKA M. 
Évaluation :
5

The gas tank was not full but a bit above 7/8 . i tried a long time to call you to let you know. I have to hold very long and was repeatedly disconnected. I did fill the tank and was reimbursed as I had only used a gallon of gas. I have never had a rental truck that was not full when I picked it up. Otherwise everything was perfect. I would use you again and definitely reccommend your company.

Karen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodirguez W. 
Évaluation :
5

Great staff! Thx

George B. 
Évaluation :
4

Keep the public restrooms accessible

Iocia K. 
Évaluation :
1

I was double charged for the truck rental. Don't have time or receipt to come back for correction. If you're able to do something about this

Hiep V. 
Évaluation :
5

Always pleased when I rent from Uhaul

BEVERLY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry F. 
Évaluation :
1

I returned my vehicle on 2/13 at 3:45 to the employee on duty. I was told by her that she would get it closed out and I would receive an email with my final receipt. I reached out to uhaul on Saturday night because I still had not received a receipt. I never heard back. My receipt was sent to me on Sunday , 2/14 at 11am, stating that I returned the vehicle on 2/14 at 4:41pm. This is obviously untrue. My receipt also stated that I drove 19 total miles. This is correct. What is not correct is that It states that I used 6 gallons of gas. I spoke to an employee on Sunday afternoon. I was told the manager would be calling me in the morning to address the situation. I called at 10:30 today with no answer. I have a reservation to rent another truck on Wed this week and have never had issues like this with past rentals. Hopefully this is an isolated incident. I expect uhaul to make this right . If not I will have no choice but to dispute the charges on my credit card and find another truck rental option. I am awaiting your call.

Scott G. 
Évaluation :
5

The manager on duty was so helpful, friendly and kind. We would definitely rent at that location in the future. Highly recommend

THOMAS H. 
Évaluation :
5

S.O.

rashad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio D.  |  Premières impressions 
Évaluation :
5

50 $for 1hr? Ridiculous!!!

JADA R. 
Évaluation :
5

Wash the rental before renting it again.

Rachelle B. 
Évaluation :
1

Customer service was horrible, I made reservation from home got there and the lady pulled up an account from 13years ago which I have already discussed and settled the matter a year ago. I've rented from u-haul since because of prior agreements, u-haul got stuck in mud 13years ago, I also paid uhaul insurance during the leasing of vehicle. I had to be insulted, and humiliated and pay addition 100 $. The lady was also lazy, the gas meter was not the same as the mark on contract. That was unprofessional to handle the transaction with no remorse or consideration for customer, replay video camera the night I rented the truck. I walk back in the building please watch. Unprofessional

windy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDYE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cosandra M. 
Évaluation :
5

The customer service person was very friendly and helpful.

Belinda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C.  |  Online Move In 
Évaluation :
5

Truck EXTREMELY CLEAN; CONGRATULATIONS.

Alfonso G. 
Évaluation :
5

Excellent service with website scheduling. Very helpful agent. Great experience

John H. 
Évaluation :
3

I had placed my order to pick up at a location on Sparkleberry Lane. About 90 minutes before scheduled pickup, I received a call that my order had been moved to another location, which was 30 minutes away. This was very inconvenient, and I think the company should have made an effort to get the truck to the original location.

henry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Premières impressions 
Évaluation :
5

Staff was very helpful.

Robert R. 
Évaluation :
1

Poor customer service. Equipment was at location i picked. They double billed me. Took 5 days to rectify the problem. I will NEVER use your services again. I was a lifetime customer but never again.

HURSEL F. 
Évaluation :
5

The best location I have ever dealt with. Very friendly and answered all my questions. Will only use this location again. Thank you again y'all made it very easy.

John B. 
Évaluation :
2

They showed a cargo van in stock. I get there, the young lady said she could not find the key. She sent me out there anyway hoping they were in the vehicle. THEY WERE NOT and I went back up to the office; she called the mgr and she said, "oh that vehicle is down for maintenance..!!" Not good because it should NOT have been in stock then. Anyway, after 30 min, I finally got a truck (which was better). The young lady was nice and professional and I told her it was not her fault, it was a mgmnt issue. I would rent here again.

Brett R. 
Évaluation :
3

I did the pre check in on line but it still took 40 min to get the truck when I arrived. The truck should have already been brought up and ready for me but I had to walk to the parking area and locate the right truck myself.

Brent L. 
Évaluation :
1

Pick-up location was changed from Garners Ferry to Forest Drive without any notification by text or email. So we had to backtrack to the new location. Forest Drive location printer was not working and contract had to be emailed to me. Tank was nearly empty (warning light came on after driving 10 miles), although latest reading on contract indicated 1/4 tank of gas present. Worst experience in dealing with Uhaul for over 20 years. Would be nice to go back to having gas tank topped off before returning.

Lawrence L. 
Évaluation :
5

Cleanest Uhaul location I've EVER been in. Pickup truck was clean and drove fine.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
5

Don't charge a mileage fee.

JOSHUA G. 
Évaluation :
2

Customer agent on the phone the whole time not a good interaction with me..she was so worried about being on the phone customer service rate 000000

Kimyr S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Thank you to UHaul and your customer service staff! They were friendly and very helpful. They answered all my questions and gave outstanding service. The unit I've rented was clean and the temperature in the facility was cool and climate controlled! Thank you UHaul!

Mary W.  |  Premières impressions 
Évaluation :
5

Very good U haul the Personal is great

Minnie M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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