Évaluations des clients U-Haul Moving & Storage of Fort Pierce

I ordered a u box to be delivered on /21 and picked up on /24. Shipped to Rochester ny and arrive on 2/12. It was delivered on 1/22 and picked up 1/27and never shipped until 2/12

1 st unit assigned was actually occupied. Moved to inside unit. No light (power turned off), no carts all day. Agent was very professional and did his best. He needs the tools to do his job.

All was great

Thank you

Pros and nice..!

I like U-Haul I like the location they are very clean the staff is very experienced and understanding and helping you with anything that you need that you don't understand I would give the staff the highest score theories Patricia

Better your customer service...The only person who knew what he was doing was named Kristopher. We had to go through 2 other personnel before getting to him which took time from our moving time.

Make ALL u-haul locations this good.

Make sure all information is correct that could affect charges towards the customer!!!

I reserved a pickup truck for 11 am. I arrived at 11 a.m. . Justice the owner was leaving to go run a personal errand in the truck that I had reserved. I had to wait an hour for him to return before I could pick the truck up. The gas wasn't full. The mileage was incorrect on the truck. While the truck performed fine I would not recommend this location for anyone wanting to rent a U-Haul. Staff that I returned the truck to were friendly courteous and did their job quickly. The owner just made excuses and behave unprofessionally when he arrived back with a truck that I had reserved.

What great customer service the staff gave us.

All was good

The tire strapping on the Auto Transport was to short and did not wrap tire we were stopped by Law enforcement

The lock on the chain that is welded or attached to the back door is dangerous. It flips up, swings and hits you in the head-chin when you open the door! Lawsuit waiting to happen!

Quick and easy return.

👍

Have store representative show the customer how to do mobile returns . Just a suggestion other than that great store awesome guys see them Sunday

Tried to tell me that I would have to pay a penalty for dropping the trailer at their location because my contract listed a location in Port St Lucie.

I loved how when I was in the process of making the agreement the clerk was friendly and informative.

Keep up the good work! Thanks

The past two times I've used this location I've been billed for supplies I didn't use. I phoned and explained I did not use the furniture pads and was still billed for them even after my husband was told I would be refunded. This is the 2nd time this has happened

Stop charging people for something they didn't get or do.

Kristopher was very helpful.

My overall experience with uhall was terrible

Had to wait long periods of time for service and even on the phone as much as 10 minutes on hold several times.

Tire monitoring system was flashing. Truck was filthy. Service was very nice.

My truck had a low tire pressure gauge that was lit up... although tires looked good. I think that the attendant should check those lights before customer leaves property... All and all great customer service besides that.

Nothing.. the specialists did a wonderful job 👏

The person that waited on me was a disaster!

No improvements needed

The only comment I would like to make is that my service location omly had one (1) rep working during the lunch break, on a holiday day weekend. They were all there when I arriv but left the one man alone and there were not any chairs. Only in the waiting room. Having said that, the rep, whose name was, James, was great. He remained upbeat snf professional tbe entire time. I must also mention, MiQuan, who when out.of the way to assist me during my return visit. Two reps to cover lunch during a holiday weekend would have been nice. I must say though that I have used this location for many years and the service is always tops.

This port st lucie uhaul seems to run smoothly and made it very easy to rent my uhaul. I high recommend !

Great

Employee was not a happy employee I tried to brighten her day but she was very unhappy worker

I especially liked the check in. Drive in. A rep takes your mileage. You leave.

The personnel at this location were attentive and professional.

Greatest

Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online

Staff was pleasant and professional.

The insurance price is too high

Their computer system is not good. Even though I did an online register, the computer system made my wait entirely too long.

When I was able to actually speak to the staff they were helpful. But they never answer their phones. I get kicked to the main UHaul number, wait on hold 30-45 minutes, and they can't help me anyway.

Other than challenges reaching local staff by phone, this was a great experience.

The reason of the poor rating is that I dropped the trailer off during operating hours and you charged me for after hours service and 1 extra day. I dropped the trailer off on December 3rd not the 4th. Also I was never told that I had to have a special lock for your facility. I would hope someone would read this and get back to me. I will be in to your business today to get it straightened out.

Very pleasant experience returning the truck, the young man that checked me was prompt, friendly and professional. The process was quick and easy. I have always found the local UHaul locations to be well managed, but Uhaul corp is a joke when it comes to customer service. I tried to call to get info regarding returning my truck to another location, [read some horror stories about that on other reviews], they didn;t even answer their phone !!! Tried their "chat online", no response !! Someone from a local dealrship needs to go to corp and teach them about customer service !!

Unprofessional, equipment is barely functional, and customer service is unsatisfactory.

The cashier asked me for my drivers license. I told him I entered it via app and should not need it now. Cashier response: I just want to see it anyway.

Just keep up the good work.

Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!

When making reservation, had to repeat several times the day for Tuesday in November. When I received my email confirmation to verify Jay put in the date as Thursday in December. I called 4x and no answer. Waited until the next spoke to 2 different people and they said Jay would call me back to change the date within a few hours and he never called. Again I waited till the next day and asked again for someone to make the correction. The woman who answered Jays wife said she would tell Jay and he would change and call me. Needless to say Jay never called. I received a text message with date correction from the Uhaul system asking to start check in process online. Which I did the day prior which was a waste of time. Still had to give again when picking up truck. When we went to pick the truck there were 2 staff on site and it took over an hour to get the truck! The truck was dirty inside. When we returned the truck only 1 staff on site and it took 45 minutes of waiting. The most disorganized place I've ever dealt with!!!

Good job. Shanna great.

At the end/beginning of every month have more than 2 people working because it's very busy & a lot of people are coming & going. Things would move quicker. There was a line of people. Returns & rentals all at the same time. Too much for 2 employees.

Seems when you have 6 people in line only one person is available - but when no customers are there you'll see 3-4 employees wandering around on their cell phones.

I had reserved a 20 foot truck but when I got there they only had a 26 foot truck the truck did not have air-conditioning and the front end was so loose it was hard to keep it in the lane. In the rain it was a dangerous situation.

Wiper blade were so bad the rubber was flying off couldn't see to drive in the rain. Also the movers I hired threw uhaul were awful broke alot of things and also left things at the old house didnt no it was missing until unloaded in another state. Completely dissatisfied

the right rear tire had a slow leak that I had to deal with the rental trip Other than that everything was fine

I went online and reserved truck ... when we got there to pick up we were told they don't rent trucks on Sunday and sent he 6 miles out of my way. Instead of 30 miles I incurred 50

Customer service was rude and not very helpful. The options offer online were not honored in the store. I was so disappointed I decided to take my business elsewhere.

cant call and pay a bill no one ever answers guys just siting around was no help when i asked to use a cart some guy listning to music was mor imortant siutt in the garage playing music not english have a great day ill never stoer with you guys again

The staff members that i had encountered with were very helpful and had an answer to all my questions and concern...👍👍👍👍👍👍 there's an elderly gentleman there at this location he was AMAZING I think his name James (J.P).

Shawn the manager and the other staff person there were very helpful and polite. The layout is a little difficult for getting in and out while they are busy but they quickly moved any obstacle when asked.

We never even moved our stuff into the unit. We canceled our contract because there was rat poisons in the corners of the unit and roach bait all over the base of the walls. Then we seen a dead roach. We did not need a roach infestation in all our belongings. So we never even used it.

thank you

They appeared to be understaffed. When we arrived at facility to obtain information on our storage unit we had to wait in line almost an hour to get waited on. Then the card to swipe for entrance did not work. An employee gave us the code so we would not have another long wait

I was so, SO impressed with the staff at this U-Haul location. The only issue we had is that we were cycled through 5 units before there was one that was actually available; they had just auctioned units & they went back into the system despite not being empty yet. The staff were so friendly and accommodating to help us find one that was actually free, but it still made the process unenjoyable at the start. James specifically was a huge help to us in the beginning!

I have never had a problem with U-Haul especially the particular one where I had my storage at the people are very friendly and very nice and go out of their way to help you I think all the staff that work there

It was sad to see a great manager like Gregg leave our site ..we liked that we always had a contact with he and Shawn . The only suggestion we have is to have the phones at the site answered for questions . As I am sure it's a very busy place we had offen tried to call and there was no answer at that store .

Y'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.

You can speak with Victoria Bruce about it. I have no more time to waste on U-Haul. Anyone else could run uhaul out of business in St Lucie county within 2 months

The guy at the counter was not useful at all. Thankfully there was a lady there, I believed her name was Alexus, that was friendly and super useful that made the experience a lot better. But the guy at the counter didn’t helped at all and was extremely slow.

The staff was professional kind and very patient , I enjoyed the experience and I will definitely come back again and I Will Referred U-Haul to everyone I know

No air conditioning in office, so hot I couldn't wait to get out.

Great Staff !! Shawn & Alexa were very friendly & helpful!!

I was promised a 10x20 drive up door. I was given a smaller unit 10x15. Found out when I had to purchase a new key when I already had a uhall key.

I didn't have roaches when I came in but I had them when I came out. But some people is not as clean as other so expect them when you are sharing the facility with others

The staff was most accomodating and friendly. Very well managed facility.

Great service

so far Very Good experience. !! Alex a was great & Sean was as well !!

My only issue is that I was notified that my card was going to be drafted for an additional month of rent that I vacated and for the staff and no longer needed the storage unit.

The helper was very helpful

fantastic

All employees were kind and very helpful. Shawn Cooper, manager, was awesome! He is a wonderful representative for UHAUL! Will definitely return to this location.

The two lady work in the side didn't have good customer service check my file about report a lot day block my storage door with a truck and iam notify to the office and corporate she no move the truc

There are 2 girls there that impressed me with there work efforts for such a busy location. I was impressed everytime I was there and they were on there shift moving trucks and trailers around.

Honestly my storage unit after moving out had a huge ant pile there was water on some of my plastic tubs I had in there the place was always hot the meter didnt work and I over payed for whole thing

Ok

Mr Porter was an excellent example of your company. Kind, helpful, and always ready to assist, he made my moving and storage process run smoothly. He accommodated my disability very well.

It’s turned into a truck rental more then a storage facility. They block the storage area with trucks and containers. There are way better and cleaner storage places in the area then this one.

Access for vehicle is tighter than I prefer but facilities are otherwise great

The service in the office is great, but you can never talk to them on the telephone. I even asked the answering service to have them call me the day before the pickup, and they did not.

Very helpful.

Everything was great until I got an extra charge because my account was not closed out properly. It was corrected the next day with out a problem.

Good job

During the recent visits to the facility office, there was a faint musty odor in the office area where the help counter is. Wasn't sure what caused it? Unpleasant. Otherwise, everything fine.

Finding storage confusing

Everything was right on time everything is wonderful

None at this time.

Top notch service!

Andrea was a pleasure to work with she met all my expectations and was very professional

the only thing is that was told when returning the truck i had to log on to return it and i got charged another fee of $25.00 which to me was not fair i was never told about this fee ..

Excellent service

Move was uneventful and smooth I am extremely pleased.

Very helpful service.

Joe and Alexus where a great help they made getting a storage unit and turning in the trucks a breeze thank you for everything thomas Tortorella

Alexa Was very helpful and made sure I new everything I needed to know.

I am a long-time customer of U-Haul and the service has always been excellent at this facility located at 3626 So US1, Fort Pierce FL. I would especially like to commend, Alexus. She is outstanding!

Great

We were very satisfied with the experience.

The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????

Y

Horrible I will never return they need to get pest control in there immediately flying roaches and much more.. never recommend this place

Anytime we’ve needed to move we’ve always used u-haul. The young lady that helped me yesterday went above and beyond to make sure I got everything I needed. Thank you for great customer service.

Excellent customer service, he went above and beyond. Very helpful!

Very friendly 😊

Above average.

MY visit on 3/167 was excellent. But I was there because when I vacated my unit and checked out with a clerk 10 days before, he didn't complete the checkout and billing continued.

Every staff member I interacted with was helpful and professional. Not once did i worry about the safety of my belongings or my personal safety while there. I recommend this business.

great customer service

Great friendly service. I appreciate u-haul hiring veterans.

Your staff is nasty, you don't spray for bugs, and you SUCK. The GM shouldn't have a job.

Your staff was very helpful.

The facility was well kept and security was not an issue. Storage units were sufficient.

Haley and Kali Butler are excellent representatives of your company. They are polite, professional and perform their jobs well.

I received premier service the day I checked in for my storage unit, but when I checked out they were slow and not friendly like the manager and the young lady who were attending to me the day arrive

Thank you for excellent service I would continue doing Business with this company B/C of a n excellent men power and Equipment. Thank you again . Respect. Michael Pitaru.

Great service.. very friendly

The service was excellent

Greg went above and beyond to help us with our UBox

They made my move to Florida so easy and hassle free. Everyone from the drivers to the staff was amazing. Customer service was really great. Thank you for everything!

Amazing customer service. They allowed me to get my stuff out on a settlement without losing anything. I went through hard times and I’m super grateful. Thank you!!!!

There was a misunderstanding but the general manager went out of his was to make things right. I will be buying another storage unit from them in the near future and appreciate their great service.

Great place to store your belongings I rented a unit for almost two years and never once did I have a problem with entering the facility nor an issue with any of my belongings being damaged or missing

Staff was great and very helpful, but your computer system is over complicated and slow. Checkout took forever!

Roaches in our storage unit turned into roaches in our new house. The staff only said sorry, thanks for letting us know.

Very honest and up front with us. Thank you.

I did not use this facility..I returned the vehicle to Sebastion Fl.

We had no problems with our storage unit. The facility was always secure. If I need another storage unit I would definitely go back to them.

The ratings are high because Greg Butler (GM) resolved a problem with the reservations and relieved the stress of a move. Thanks, Bob

Gregg was excellent in helping us get a unit. Everyone who helped us during our stay there were very kind, knowledgeable and proficient. We will always stay with Uhaul! Cheers, Buddy

This location is slow and unorganized. I have had appointments each time but still have waited 30 minutes or longer to be assisted. Storage facility smells badly & main entry doors were never locked.

Unit not available that I reserved on July 9th. Was not informed at time of reservation or prior to my arrival after I called to verify on the day & was told it was available by corporate c. S.

Ineffective staff- they do not know the operating system / client data mgmt system in use at the location. Manager was hostile and argumentative with me regarding a refund due. Lkng frwd to move out

Convenient location

Very impressed with the staff, everyone was very nice.

It was the best u haul store i have ever been in

all was great, helped with everything I could have needed would highly recommend this facility will always go to u-haul first, top of the line from begining to end. thank you

The entire staff was excellent very helpful in answering all my questions , regarding any and all disputes as my personal property had mold and items had to be thrown into gatbage and reported claim.

Quick and efficient, Ready to help as needed