Customer Reviews for U-Haul Moving & Storage of Fort Pierce

Évaluation :

3

The biggest thing you can do for your customer is for the CORPORATE office to provide more coordination and support throughout the UBox rental experience. CORPORATE allowed me to set up a time and date for the movers to pick up my UBox and load my furniture at the pickup site. They took my credit card info for the move. There was an initial charge for the mover and it was agreed that there would be later charges to the card. The agreed-to move day came, and the mover went to the Ft. Pierce FL UHaul center, but they did not have a UBox available. The mover calls me in a panic and I spend an hour on the phone with CORPORATE customer service trying to find out what happened, but NO luck, and no accountability. No offer to make it right, or discount the move. Finally I had to negotiate ANOTHER move date with the Ft. Pierce location, my brother (at the move site), and the mover. Plus the mover was out half a day's pay. So the newly agreed-to day comes, and the mover arrives to pick up the UBox, and the Ft. Pierce associate says the UBox hasn't been paid for. They try to call me, but I live on the west coast, and set my phone to reject unknown callers before 7am. So they call my brother and he gives them HIS card to pay the $126,21 for the UBox. Why did this happen? UHaul took my credit card information when I set up the move (online) and they charged it to pay the mover! So we're back on track, except that the mover now tells my brother that he (my brother) owes him (the mover) an extra $200 for "extra packing", which was exactly how my brother asked him to pack it after watching UHaul's own video about how customers should pack their furniture! That was April 8. On April 22, I get a text from my brother saying UHaul has now charged HIS credit card for $1,634. I immediately call CORPORATE, and they say a manager will call them to take care of it within 24 hours. A few minutes person who says he is an "assistant" at the Ft. Pierce office calls. I ask why they charged my brother's card for the move that morning, in fact why they didn't charge my card to rent the UBox. I hear a person in the background say that my card was in the information. I ask politely that they back out the charge to my brother's card, and charge the correct card. The assistant says there was "no way" he could do that. I told him flatly that I didn't believe it. Then he said "your brother should have never authorized the charge". Oh, so now it's my brother's fault. With the certain understanding that the Ft. Pierce office ALSO did not understand the meaning of appropriate customer service, I decided to stop wasting my time and hung up the phone. Some time later my UBox arrived at the Everett, WA store. I called CORPORATE again to set up a time to pick up the box. 2pm the next day. When I got there, the box was not exactly "ready", but they fished it out of the warehouse quickly and had me on my way. I unloaded the box and returned it two days later and they were very expeditous checking me out and getting me on my way. Kudos to the Everett store. In the interest of my time, I'm leaving out several incidental inconventient experiences. In summary, the UHaul CORPORATE experience is terrible. Every time I called the corporate office to find out why something strange happened, they would invariably pass me off to either a local office (Ft. Pierce), or the contracted (by UHaul) moving service, or someone at the UBox subsidiary. For example, when I called to confirm my time with the Everett office (to pick up the UBox), they put me through to the Ft. Piece FL office, and a poor soul who had no idea why they were talking to me. UHaul CORPORATE would NEVER take responsibility for anything, say they would make any attempt to fix the problem, or offer me any sort of "in kind" reimbursement for my inconvenience and time lost. Nothing.

Évaluation :

5

Great service.

Évaluation :

1

Hands down the worst moving experience I have ever had, I even wrote to the CEO of Uhaul about it. The team at Uhaul University of Texas, although most are incredible, totally dropped the ball on shipping my goods on time and then the manager Shawn tried to blame me saying he personally called me and boxes were not on site shipping day, which is a complete lie as my boxes NEVER left the site. The staff at customer service was horrible and rude, we were left without anything for 5 days, my mother with dementia who we planned a very meticulous scheduling we went into to receiving her furniture so she would not be uncomfortable for long, ended up sleeping on a blow up mattress on the floor. It was a nightmare and although Uhaul gave us 50 % off shipping and a credit to our card it honestly wasn't enough based on the stress this caused, the flat out lies and the executive staff Katrina completely dropping the ball. One person helped, his name was Tim Armstrong, we appreciate his help very much. Unfortunately even Tim's kindness and follow through it wasn't enough to keep us as Uhaul customers, we will never use Uhaul or recommend this company to anyone again.

Évaluation :

1

Terrible website and customer service. Nothing but issues and incorrect information Awful experience

Évaluation :

5

The guy who helped me out today at the Uhaul site at 3626 US 1, Fort Pierce was absolutely fantastic. Very helpful and accommodating, I was really pleased with my first Uhaul experience.

Évaluation :

1

I drove 360 miles expecting to pick up a truck that was reserved, only to find that reserving a truck, getting confirmation, and checking in online is meaningless. Original pickup location hadn't seen a truck in weeks. The whole experience was a fiasco that cost me time, money, and undue stress. Isn't selling, or in this case, renting something you don't have fraud. I will not do this again.

Évaluation :

5

Had a reservation at another location and when I got there, no trucks were in site. I panicked and was upset this location made everything right for our family. Thank you Fort Pierce for your awesome service and thanks for saving the day. Keep up the good work

Évaluation :

5

Only problem was the after hours checkout was not working properly. After approximately 30 minutes of trying to access it, I just took pictures and put the key in the Dropbox. The good thing was I was not charged the $20 surcharge.

Évaluation :

5

Ratchet straps on shelf $19,99 were junk thanks rental excellent

Évaluation :

1

Small drop off location with no one there. Failed to respond to my phone call. I contacted Uhaul and obtained another drop off location which went quite well. Reccomend removal of Oleander, Fort Pierce be removed from your service.

Évaluation :

2

Because I dropped off equipment early you charged me an after hour service fee ... thats a scam ...shame on you

Évaluation :

5

I have none.

Évaluation :

5

I have rented from this location at least five times over the last few years. The Manager, Daphne, has excellent customer service as does the full team. They are kind, friendly & helpful. I have always been extremely satisfied & I am a female customer. Go there - they will treat you very well & I have never had any issues with the equipment. Very affordable & good quality. Enjoy your day.

Évaluation :

5

I ordered the vehicle in line. When I picked it up I was out of the store in less then 5 minutes. When I returned the vehicle I was met outside handed them the keys and was done. Quick reliable great service. Highly recommend

Évaluation :

5

Entire experience was 5 star

Évaluation :

5

Awesome team working here, they got me in, out and on my way with my trailer quickly!! Us guys at Litter Critter Junk Removal LLC truly appreciate U-Haul moving and storage of Fort Pierce!

Évaluation :

5

Customer service was so professional and location is well run. I could not ask for better service. This is the reason I use this location and they are honest people to deal with never had a problem in the past using them in Fort Pierce Florida. Thank you for another easy and positive rental experience.

Évaluation :

1

Improve your app and inform people you will be charged more for after hrs drop off

Évaluation :

5

I had no issues and that goes a long way !

Évaluation :

5

Excellent customer Service

Évaluation :

1

I would hope the next customer doesn't have to go through the stress I went through to get their personal belongings back to them. Terrible experience. Uhaul has become not courteous and unprofessional. Everyone should be retrained. Shameful that a big company like U-Haul doesn't put enough time into training customer service. I'm thankful there are more moving, storage places to choose from.

Évaluation :

3

Didn't get the trailer we reserved. When I returned it the 2 young guys never came out to get trailer, forcing me to us the mobile app and disconnect and move trailer myself. Signs instruct you to wait for assistance that never came.

Évaluation :

5

While the pick up store was great the employees were exceptional, corporate not so much. My reservation was moved twice after my intial reservation. I was in the middle of moving into pods and did not know I was going to have to hunt down my truck. It put me way behind as I had spent many days getting things in line in order to make this isane move easier. U haul made their problem my problem and had it not been for the excellent customer service reps both at corporate and the dealership it would not have ended well. You people have to find a better way. Also unknown to me my drop off location was also changed. IF my son in law had not given me the address I would have returned it to the orgianal drop off location. poor planning on your part does not constitute an emergency on my part, it just gives me a headache

Évaluation :

4

Keep doing what you are doing

Évaluation :

4

They good

Évaluation :

1

Although the owner said we can drop off the equipment after hours, I was never told that there would be a charge if $20 . There is also no signage of this anywhere.

Évaluation :

5

Nothing...everything was great..

Évaluation :

5

S.O.

Évaluation :

5

Entire Uhaul process was excellent.

Évaluation :

5

I really appreciate the excellent service

Évaluation :

2

When I arrived, I showed them the bubble in the tire. The response was “oh ok. We will change the tire.”

Évaluation :

1

Purchase U-Haul this morning there were four gentlemen on duty the guy who was assisting went to go start up the vehicle and pull it around then he noticed that it wasn't a key OK it took up 10 -12 minutes to find the key once they found the keys another gentleman comes out and hands me a key and I had move it from the park space to go and start the car and start a vehicle myself and pull it from the parking space I can ride home and get home I have noticed that the latch was not even down so I go 12 miles with the door up but when I come back he can come get the gas and that was it where it was but they couldn't check to make sure that the left down whole bunch of college high school students

Évaluation :

5

Truck was left dirty

Évaluation :

3

Truck smelled like marijuana. Dirty inside, and when returned to the location with more gas then what was in when I got it I got charged for a gas fee??? But it did serve my purpose of having a car to get to and from work while mine was in the shop

Évaluation :

5

the glass was dirty couldn't see at night very dangerous condition

Évaluation :

3

U-HAUL ROADSIDE ASSISTANCE SUCKS !!! OVER 8 HRS. TO GET A FLAT TIRE REPLACED / REPAIRED !!! RIDICULOUS !!!

Évaluation :

5

nothing ---the young man that took care of me when I picked up was the same guy who helped me return. Great guy knew what he was doing and very friendly. He is the same guy who took care of me a few weeks ago and I could not have had a better experience.

Évaluation :

5

Truck only had 6000 miles on it but was BRUTAL to drive. Floated all over the road , had to keep two hands on the wheel at all times. Windows filthy

Évaluation :

5

Tour whole staff was excellent. Made things easier for me. Especially the young man that handled the pick up process. Very courteous. Very professional. He's a "keeper"! Thank you all.

Évaluation :

5

Fire your I T guy. Always a wait with your computers. Junk

Évaluation :

3

Do not let someone rent one of Your U-Haul 20 footers with a crack going down the front windshield no gas cap

Évaluation :

1

Daphne should do a better job hiring her employees. Maybe hire some that can read

Évaluation :

1

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it's not available. Didn't even try to help fix the situation.

Évaluation :

5

wonderful experience and the movers were the best

Évaluation :

5

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Évaluation :

4

Trailers were parked in such a way that when I pulled forward the trailer behind mine was stuck underneath. Took way too long to help me get on my way.

Évaluation :

5

There was a leak in the roof and damaged some of my items. 772-971-8899 Please call me

Évaluation :

4

The smokers

Évaluation :

5

Alejandro was super nice

Évaluation :

5

Not much because my overall experience was outstanding!

Évaluation :

2

Roach infested bad.Got over a 100 miles away before realizing property was still in the truck.They need to do a complete check like they should.

Évaluation :

5

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Évaluation :

5

In and out with no problem and very friendly

Évaluation :

5

everyone that helped me was very nice and knew what they were doing. Could not have been happier

Évaluation :

5

Very organized

Évaluation :

5

Rien

Évaluation :

5

Keep up the good work and I had fast service every thing was excellent 👌 in and out quick!!

Évaluation :

5

The only thing is that the uhaul return is not connected to the uhaul storage. The two should have a connecting road or path so that you do not have to make a left to come out of the storage on to a busy US 1. And then another left to return the uhaul.

Évaluation :

5

Keep doing what you are doing!

Évaluation :

5

Only one employee there when opening at 9am to take care of several customers (but he couldn't have been nicer)

Évaluation :

5

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I've always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

Évaluation :

5

No light in storage

Évaluation :

4

It was great but the prices need to get lower down

Évaluation :

1

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Évaluation :

5

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Évaluation :

3

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Évaluation :

2

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Évaluation :

1

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Évaluation :

5

The staff is amazing at this location

Évaluation :

5

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Évaluation :

2

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Évaluation :

1

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Évaluation :

2

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Évaluation :

5

The service tech was very knowledgeable and very professional. Outstanding service.

Évaluation :

5

Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

Évaluation :

5

Very accommodating

Évaluation :

5

Entire experience was better than expected

Évaluation :

5

None at this time.

Évaluation :

5

All very friendly. A real good crew.

Évaluation :

3

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Évaluation :

4

took a long time to close down the storage account at the business. only one guy working. Long lines

Évaluation :

3

Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.

Évaluation :

5

The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.

Évaluation :

5

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Évaluation :

5

I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.

Évaluation :

2

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Évaluation :

5

employees were always friendly, approachable and helpful.

Évaluation :

1

If I could give no stars I would

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

4

Most of my furniture got mold damage this time. Had to dump most of it.

Évaluation :

5

Had major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.

Évaluation :

5

Everything was fine

Évaluation :

4

Rep Christopher very helpful

Évaluation :

5

Rohnekia Jones, was very helpful and pleasant to work with. Thank you so much 

Évaluation :

5

Sales associate was outstanding

Évaluation :

1

Had a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.

Évaluation :

4

I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.

Évaluation :

4

Aucun

Évaluation :

5

I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.

Évaluation :

4

They secured the property in our unit successfully for 26 years. No complaints

Évaluation :

1

Water leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.

Évaluation :

5

Daphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!

Évaluation :

4

The only issue was no light bulb in indoor A.C. unit. Othwise great!

Évaluation :

5

I reserved by phone and when I arrived I was waited on promptly and respectfully

Évaluation :

4

Only complaint I have about I need more trash cans around the area where people can throw their trash out.

Évaluation :

5

All the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer service

Évaluation :

1

I had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven't stopped

Évaluation :

5

On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean

Évaluation :

5

Y’all stuff are very good Customer service I am very friendly people

Évaluation :

4

It's always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It's like they disappear.

Évaluation :

1

Staff is unprofessional and rude .

Évaluation :

2

Online it said I would get a free lock (it would be inside the unit when I got there), there was no lock. The unit is dirty, wet in one of the corners and the door was very difficult to open with no rope to pull it back down after its fully opened. Not a good experience and I plan on moving my stuff out after my 30 days are up

Évaluation :

2

1 st unit assigned was actually occupied. Moved to inside unit. No light (power turned off), no carts all day. Agent was very professional and did his best. He needs the tools to do his job.

Évaluation :

3

Pros and nice..!

Évaluation :

5

Kristopher was very helpful.

Évaluation :

5

Greatest

Évaluation :

4

Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online

Évaluation :

4

Other than challenges reaching local staff by phone, this was a great experience.

Évaluation :

1

The reason of the poor rating is that I dropped the trailer off during operating hours and you charged me for after hours service and 1 extra day. I dropped the trailer off on December 3rd not the 4th. Also I was never told that I had to have a special lock for your facility. I would hope someone would read this and get back to me. I will be in to your business today to get it straightened out.

Évaluation :

4

Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!

Évaluation :

1

Customer service was rude and not very helpful. The options offer online were not honored in the store. I was so disappointed I decided to take my business elsewhere.

Évaluation :

1

cant call and pay a bill no one ever answers guys just siting around was no help when i asked to use a cart some guy listning to music was mor imortant siutt in the garage playing music not english have a great day ill never stoer with you guys again

Évaluation :

5

The staff members that i had encountered with were very helpful and had an answer to all my questions and concern...👍👍👍👍👍👍 there's an elderly gentleman there at this location he was AMAZING I think his name James (J.P).

Évaluation :

4

Shawn the manager and the other staff person there were very helpful and polite. The layout is a little difficult for getting in and out while they are busy but they quickly moved any obstacle when asked.

Évaluation :

2

We never even moved our stuff into the unit. We canceled our contract because there was rat poisons in the corners of the unit and roach bait all over the base of the walls. Then we seen a dead roach. We did not need a roach infestation in all our belongings. So we never even used it.

Évaluation :

5

merci

Évaluation :

3

They appeared to be understaffed. When we arrived at facility to obtain information on our storage unit we had to wait in line almost an hour to get waited on. Then the card to swipe for entrance did not work. An employee gave us the code so we would not have another long wait

Évaluation :

5

I was so, SO impressed with the staff at this U-Haul location. The only issue we had is that we were cycled through 5 units before there was one that was actually available; they had just auctioned units & they went back into the system despite not being empty yet. The staff were so friendly and accommodating to help us find one that was actually free, but it still made the process unenjoyable at the start. James specifically was a huge help to us in the beginning!

Évaluation :

5

I have never had a problem with U-Haul especially the particular one where I had my storage at the people are very friendly and very nice and go out of their way to help you I think all the staff that work there

Évaluation :

5

It was sad to see a great manager like Gregg leave our site ..we liked that we always had a contact with he and Shawn . The only suggestion we have is to have the phones at the site answered for questions . As I am sure it's a very busy place we had offen tried to call and there was no answer at that store .

Évaluation :

5

Y'all really helped me in a time of a crisis here in America, thanks for your consideration and being very mindful of each individual needs. Thanks again for your kindness and help for me and my family, THANKS.

Évaluation :

1

You can speak with Victoria Bruce about it. I have no more time to waste on U-Haul. Anyone else could run uhaul out of business in St Lucie county within 2 months

Évaluation :

3

The guy at the counter was not useful at all. Thankfully there was a lady there, I believed her name was Alexus, that was friendly and super useful that made the experience a lot better. But the guy at the counter didn't helped at all and was extremely slow.

Évaluation :

5

The staff was professional kind and very patient , I enjoyed the experience and I will definitely come back again and I Will Referred U-Haul to everyone I know

Évaluation :

4

No air conditioning in office, so hot I couldn't wait to get out.

Évaluation :

5

Great Staff !! Shawn & Alexa were very friendly & helpful!!

Évaluation :

3

I was promised a 10x20 drive up door. I was given a smaller unit 10x15. Found out when I had to purchase a new key when I already had a uhall key.

Évaluation :

4

I didn't have roaches when I came in but I had them when I came out. But some people is not as clean as other so expect them when you are sharing the facility with others

Évaluation :

5

The staff was most accomodating and friendly. Very well managed facility.

Évaluation :

5

Great service

Évaluation :

5

so far Very Good experience. !! Alex a was great & Sean was as well !!

Évaluation :

5

My only issue is that I was notified that my card was going to be drafted for an additional month of rent that I vacated and for the staff and no longer needed the storage unit.

Évaluation :

5

The helper was very helpful

Évaluation :

5

fantastic

Évaluation :

5

All employees were kind and very helpful. Shawn Cooper, manager, was awesome! He is a wonderful representative for UHAUL! Will definitely return to this location.

Évaluation :

2

The two lady work in the side didn't have good customer service check my file about report a lot day block my storage door with a truck and iam notify to the office and corporate she no move the truc

Évaluation :

5

There are 2 girls there that impressed me with there work efforts for such a busy location. I was impressed everytime I was there and they were on there shift moving trucks and trailers around.

Évaluation :

2

Honestly my storage unit after moving out had a huge ant pile there was water on some of my plastic tubs I had in there the place was always hot the meter didnt work and I over payed for whole thing

Évaluation :

4

Ok

Évaluation :

5

Mr Porter was an excellent example of your company. Kind, helpful, and always ready to assist, he made my moving and storage process run smoothly. He accommodated my disability very well.

Évaluation :

1

It's turned into a truck rental more then a storage facility. They block the storage area with trucks and containers. There are way better and cleaner storage places in the area then this one.

Évaluation :

4

Access for vehicle is tighter than I prefer but facilities are otherwise great

Évaluation :

4

The service in the office is great, but you can never talk to them on the telephone. I even asked the answering service to have them call me the day before the pickup, and they did not.

Évaluation :

5

Very helpful.

Évaluation :

3

Everything was great until I got an extra charge because my account was not closed out properly. It was corrected the next day with out a problem.

Évaluation :

4

Good job

Évaluation :

4

During the recent visits to the facility office, there was a faint musty odor in the office area where the help counter is. Wasn't sure what caused it? Unpleasant. Otherwise, everything fine.

Évaluation :

4

Finding storage confusing

Évaluation :

5

Everything was right on time everything is wonderful

Évaluation :

4

None at this time.

Évaluation :

5

Top notch service!

Évaluation :

5

Andrea was a pleasure to work with she met all my expectations and was very professional

Évaluation :

5

the only thing is that was told when returning the truck i had to log on to return it and i got charged another fee of $25 which to me was not fair i was never told about this fee ..

Évaluation :

5

Excellent service

Évaluation :

5

Move was uneventful and smooth I am extremely pleased.

Évaluation :

5

Very helpful service.

Évaluation :

5

Joe and Alexus where a great help they made getting a storage unit and turning in the trucks a breeze thank you for everything thomas Tortorella

Évaluation :

5

Alexa Was very helpful and made sure I new everything I needed to know.

Évaluation :

5

I am a long-time customer of U-Haul and the service has always been excellent at this facility located at 3626 So US1, Fort Pierce FL. I would especially like to commend, Alexus. She is outstanding!

Évaluation :

5

Excellent

Évaluation :

5

We were very satisfied with the experience.

Évaluation :

4

The service on location was excellent. Your corporate communications regarding my ability to connect with location was Extremely poor. Do you employ third world center to answer the phone????

Évaluation :

4

Y

Évaluation :

1

Horrible I will never return they need to get pest control in there immediately flying roaches and much more.. never recommend this place

Évaluation :

5

Anytime we've needed to move we've always used u-haul. The young lady that helped me yesterday went above and beyond to make sure I got everything I needed. Thank you for great customer service.

Évaluation :

5

Excellent customer service, he went above and beyond. Very helpful!

Évaluation :

5

Very friendly 😊

Évaluation :

4

Above average.

Évaluation :

5

MY visit on 3/167 was excellent. But I was there because when I vacated my unit and checked out with a clerk 10 days before, he didn't complete the checkout and billing continued.

Évaluation :

4

Every staff member I interacted with was helpful and professional. Not once did i worry about the safety of my belongings or my personal safety while there. I recommend this business.

Évaluation :

5

great customer service

Évaluation :

5

Great friendly service. I appreciate u-haul hiring veterans.

Évaluation :

1

Your staff is nasty, you don't spray for bugs, and you SUCK. The GM shouldn't have a job.

Évaluation :

4

Your staff was very helpful.

Évaluation :

4

The facility was well kept and security was not an issue. Storage units were sufficient.

Évaluation :

5

Haley and Kali Butler are excellent representatives of your company. They are polite, professional and perform their jobs well.

Évaluation :

3

I received premier service the day I checked in for my storage unit, but when I checked out they were slow and not friendly like the manager and the young lady who were attending to me the day arrive

Évaluation :

5

Thank you for excellent service I would continue doing Business with this company B/C of a n excellent men power and Equipment. Thank you again . Respect. Michael Pitaru.

Évaluation :

5

Great service.. very friendly

Évaluation :

5

The service was excellent

Évaluation :

5

Greg went above and beyond to help us with our UBox

Évaluation :

5

They made my move to Florida so easy and hassle free. Everyone from the drivers to the staff was amazing. Customer service was really great. Thank you for everything!

Évaluation :

5

Amazing customer service. They allowed me to get my stuff out on a settlement without losing anything. I went through hard times and I'm super grateful. Thank you!!!!

Évaluation :

5

There was a misunderstanding but the general manager went out of his was to make things right. I will be buying another storage unit from them in the near future and appreciate their great service.

Évaluation :

5

Great place to store your belongings I rented a unit for almost two years and never once did I have a problem with entering the facility nor an issue with any of my belongings being damaged or missing

Évaluation :

4

Staff was great and very helpful, but your computer system is over complicated and slow. Checkout took forever!

Évaluation :

2

Roaches in our storage unit turned into roaches in our new house. The staff only said sorry, thanks for letting us know.

Évaluation :

5

Very honest and up front with us. Thank you.

Évaluation :

3

I did not use this facility..I returned the vehicle to Sebastion Fl.

Évaluation :

5

We had no problems with our storage unit. The facility was always secure. If I need another storage unit I would definitely go back to them.

Évaluation :

5

The ratings are high because Greg Butler (GM) resolved a problem with the reservations and relieved the stress of a move. Thanks, Bob

Évaluation :

5

Gregg was excellent in helping us get a unit. Everyone who helped us during our stay there were very kind, knowledgeable and proficient. We will always stay with Uhaul! Cheers, Buddy

Évaluation :

1

This location is slow and unorganized. I have had appointments each time but still have waited 30 minutes or longer to be assisted. Storage facility smells badly & main entry doors were never locked.

Évaluation :

1

Unit not available that I reserved on July 9th. Was not informed at time of reservation or prior to my arrival after I called to verify on the day & was told it was available by corporate c. S.

Évaluation :

2

Ineffective staff- they do not know the operating system / client data mgmt system in use at the location. Manager was hostile and argumentative with me regarding a refund due. Lkng frwd to move out

Évaluation :

5

Convenient location

Évaluation :

5

Very impressed with the staff, everyone was very nice.

Évaluation :

5

It was the best u haul store i have ever been in

Évaluation :

5

all was great, helped with everything I could have needed would highly recommend this facility will always go to u-haul first, top of the line from begining to end. thank you

Évaluation :

5

The entire staff was excellent very helpful in answering all my questions , regarding any and all disputes as my personal property had mold and items had to be thrown into gatbage and reported claim.