Customer Reviews for U-Haul Moving & Storage of Fort Pierce

Évaluation :

5

Always good environment and very helpful

Évaluation :

3

i waited quite awhile for someone to come and help me. They told me to return the truck 1/2 full when i got in the truck i took a picture & it was only 1/4 full. i was not impressed with the new management who took over. I have been using this francise for a long time everytime i need a truck

Évaluation :

2

They're usually issues with U-Haul. One of the things is that they'll quote you a price and then you find out differently afterward. For the most part I usually give good reviews where I go but unfortunately I can't with this company there's always a hiccup.

Évaluation :

5

Gentleman at desk helped me quickly, inside and out. Found a wire extension that I needed. Great job all around!

Évaluation :

5

All was goid

Évaluation :

5

Excellent service!

Évaluation :

4

The drop off after two extremely long days of driving was quick and easy

Évaluation :

5

Thank you to the staff. Everyone was so helpful and super kind.

Évaluation :

1

I didn’t get clear directions to where my unit was located wasn’t able to move in on the date I was suppose to had to drive to Orlando leaving my stuff on someone porch and drive back after work today to move in my storage because I wasn’t told how to find my unit or check in

Évaluation :

5

Exelent service

Évaluation :

3

I believe I was over charged for a day usage of a pickup truck according to my invoice.

Évaluation :

1

Traffic, both locations (3626 & and Orange Ave.), & corporate disappointing experience overall. Hector, at the Orange tried his best for me talking to traffic as well, seeking some kind of compensation for hours wasted. However no one wanted to help him, help me. Customer over 2 decades, this experience convinced me to never do business with Uhaul. 3626 we're very unprofessional. I was hung up on after so many issues regarding my service, wasted time. After speaking with corporate which she was nice, but she offered $20 voucher to use at Uhaul, that never was received via email. Overall my worst experience ever!

Évaluation :

4

We had to sweep the floors and clear roaches and mice dropping before using the room. However; agent Alejandro was very helpful and fast, and the deal of a free month helped us to deal with the situation despite my concerns that the criters could get into my furniture.i ll be sure to inspect my stuff when we move into the new home. I knew the area is prone to roaches and other creatures. I still would recommend it. I would advise to check the space before giving the keys to customers. Merci encore.

Évaluation :

5

They took the time to understand my situation I had became accustomed to and the difficulties they may need for me to make payments but they worked it out for me they did not sell my stuff until I was able to move it I appreciate the staff I remember met anybody to them

Évaluation :

3

ordered a 6X12 pull behind trailer, thought it was $39 but told them it was a one way to Ocala, Fl. price went to over $200. I was told if I got it back to Ocala location same day that I would save one day of the two day rental (which was a set price for a one way) Ocala told me that was FALSE. Thanks for the truth.

Évaluation :

3

As i drove off the ramp was not secured by employee and it fell to the ground.

Évaluation :

2

The men working there ignored me when I was returning the trailer. I told one of them I was there returning it and he said “good for you”. The other kept cussing up a storm and was being rough with the trucks he was checking in. The lady at the desk was super sweet and nice to help me.

Évaluation :

4

While I had email confirmation, the rental facility stated they did not have the reservation for the tow dolly. I had to go to another location to pick up the dolly. I then had to go to two separate locations to drop off the equipment. While the facility itself was good, staff were nice, the overall experience had a lot of added and unnecessary stress due to the incorrect rental equipment being available.

Évaluation :

1

Be honest. Show customers the ACTIAL condition of the units (which look nothing like the models in the stores), and make repairs when there is obvious structural damage resulting from animals/ rodents/ pests. Felt it absolutely necessary to get insurance after I was given a unit that is in terrible shape. Now having to look for an alternative solution. My entire experience from renting a moving truck through finally having to drop off a broken down truck and stuff all of my belongings into a vermin infested dirty, dark storage unit was incredibly frustrating. Sadly, I will never use uhaul again. I feel so badly for some of their very kind, but seemingly overwhelmed and equally frustrated employees. Some actually WANT to help, and try... but the company is totally mismanaged and a mess.

Évaluation :

5

Everyone was friendly and I was out of there within 10 minutes with the truck so service is very good

Évaluation :

4

Excellent customer service. Well knowledgeable and very friendly

Évaluation :

5

Great crew & no issues.

Évaluation :

1

The Ubox was not ready for pick up and the items in the Ubox were damaged. The manager charged us for a trailer when uhaul should have compensated for the mistake

Évaluation :

3

Although my paperwork had this as the drop off location, the computer didn't when we got there. We spent 30 minutes waiting for them to be able to provide us with a receipt for the drop off and left without it. They were super helpful but it was a bad experience due to the computer issues.

Évaluation :

4

The truck tire sensor came on stating the left rear tire had low pressure. Apparently a known issue with Chevy trucks as per the staff. Found this out on return of the rental...wish I had been alerted at pickup...would have save a bit of worry. Also, this facility could use a bit more parking.

Évaluation :

5

Thank you awesome

Évaluation :

5

This was quality service. Agent worked with me as I changed equipment a couple times at the last minute.

Évaluation :

3

The biggest thing you can do for your customer is for the CORPORATE office to provide more coordination and support throughout the UBox rental experience. CORPORATE allowed me to set up a time and date for the movers to pick up my UBox and load my furniture at the pickup site. They took my credit card info for the move. There was an initial charge for the mover and it was agreed that there would be later charges to the card. The agreed-to move day came, and the mover went to the Ft. Pierce FL UHaul center, but they did not have a UBox available. The mover calls me in a panic and I spend an hour on the phone with CORPORATE customer service trying to find out what happened, but NO luck, and no accountability. No offer to make it right, or discount the move. Finally I had to negotiate ANOTHER move date with the Ft. Pierce location, my brother (at the move site), and the mover. Plus the mover was out half a day's pay. So the newly agreed-to day comes, and the mover arrives to pick up the UBox, and the Ft. Pierce associate says the UBox hasn't been paid for. They try to call me, but I live on the west coast, and set my phone to reject unknown callers before 7am. So they call my brother and he gives them HIS card to pay the $126,21 for the UBox. Why did this happen? UHaul took my credit card information when I set up the move (online) and they charged it to pay the mover! So we're back on track, except that the mover now tells my brother that he (my brother) owes him (the mover) an extra $200 for "extra packing", which was exactly how my brother asked him to pack it after watching UHaul's own video about how customers should pack their furniture! That was April 8. On April 22, I get a text from my brother saying UHaul has now charged HIS credit card for $1,634. I immediately call CORPORATE, and they say a manager will call them to take care of it within 24 hours. A few minutes person who says he is an "assistant" at the Ft. Pierce office calls. I ask why they charged my brother's card for the move that morning, in fact why they didn't charge my card to rent the UBox. I hear a person in the background say that my card was in the information. I ask politely that they back out the charge to my brother's card, and charge the correct card. The assistant says there was "no way" he could do that. I told him flatly that I didn't believe it. Then he said "your brother should have never authorized the charge". Oh, so now it's my brother's fault. With the certain understanding that the Ft. Pierce office ALSO did not understand the meaning of appropriate customer service, I decided to stop wasting my time and hung up the phone. Some time later my UBox arrived at the Everett, WA store. I called CORPORATE again to set up a time to pick up the box. 2pm the next day. When I got there, the box was not exactly "ready", but they fished it out of the warehouse quickly and had me on my way. I unloaded the box and returned it two days later and they were very expeditous checking me out and getting me on my way. Kudos to the Everett store. In the interest of my time, I'm leaving out several incidental inconventient experiences. In summary, the UHaul CORPORATE experience is terrible. Every time I called the corporate office to find out why something strange happened, they would invariably pass me off to either a local office (Ft. Pierce), or the contracted (by UHaul) moving service, or someone at the UBox subsidiary. For example, when I called to confirm my time with the Everett office (to pick up the UBox), they put me through to the Ft. Piece FL office, and a poor soul who had no idea why they were talking to me. UHaul CORPORATE would NEVER take responsibility for anything, say they would make any attempt to fix the problem, or offer me any sort of "in kind" reimbursement for my inconvenience and time lost. Nothing.

Évaluation :

5

Great service.

Évaluation :

1

Hands down the worst moving experience I have ever had, I even wrote to the CEO of Uhaul about it. The team at Uhaul University of Texas, although most are incredible, totally dropped the ball on shipping my goods on time and then the manager Shawn tried to blame me saying he personally called me and boxes were not on site shipping day, which is a complete lie as my boxes NEVER left the site. The staff at customer service was horrible and rude, we were left without anything for 5 days, my mother with dementia who we planned a very meticulous scheduling we went into to receiving her furniture so she would not be uncomfortable for long, ended up sleeping on a blow up mattress on the floor. It was a nightmare and although Uhaul gave us 50 % off shipping and a credit to our card it honestly wasn't enough based on the stress this caused, the flat out lies and the executive staff Katrina completely dropping the ball. One person helped, his name was Tim Armstrong, we appreciate his help very much. Unfortunately even Tim's kindness and follow through it wasn't enough to keep us as Uhaul customers, we will never use Uhaul or recommend this company to anyone again.

Évaluation :

1

Terrible website and customer service. Nothing but issues and incorrect information Awful experience

Évaluation :

5

The guy who helped me out today at the Uhaul site at 3626 US 1, Fort Pierce was absolutely fantastic. Very helpful and accommodating, I was really pleased with my first Uhaul experience.

Évaluation :

1

I drove 360 miles expecting to pick up a truck that was reserved, only to find that reserving a truck, getting confirmation, and checking in online is meaningless. Original pickup location hadn't seen a truck in weeks. The whole experience was a fiasco that cost me time, money, and undue stress. Isn't selling, or in this case, renting something you don't have fraud. I will not do this again.

Évaluation :

5

Had a reservation at another location and when I got there, no trucks were in site. I panicked and was upset this location made everything right for our family. Thank you Fort Pierce for your awesome service and thanks for saving the day. Keep up the good work

Évaluation :

5

Only problem was the after hours checkout was not working properly. After approximately 30 minutes of trying to access it, I just took pictures and put the key in the Dropbox. The good thing was I was not charged the $20 surcharge.

Évaluation :

5

Ratchet straps on shelf $19,99 were junk thanks rental excellent

Évaluation :

1

Small drop off location with no one there. Failed to respond to my phone call. I contacted Uhaul and obtained another drop off location which went quite well. Reccomend removal of Oleander, Fort Pierce be removed from your service.

Évaluation :

2

Because I dropped off equipment early you charged me an after hour service fee ... thats a scam ...shame on you

Évaluation :

5

I have none.

Évaluation :

5

I have rented from this location at least five times over the last few years. The Manager, Daphne, has excellent customer service as does the full team. They are kind, friendly & helpful. I have always been extremely satisfied & I am a female customer. Go there - they will treat you very well & I have never had any issues with the equipment. Very affordable & good quality. Enjoy your day.

Évaluation :

5

I ordered the vehicle in line. When I picked it up I was out of the store in less then 5 minutes. When I returned the vehicle I was met outside handed them the keys and was done. Quick reliable great service. Highly recommend

Évaluation :

5

Entire experience was 5 star

Évaluation :

5

Awesome team working here, they got me in, out and on my way with my trailer quickly!! Us guys at Litter Critter Junk Removal LLC truly appreciate U-Haul moving and storage of Fort Pierce!

Évaluation :

5

Customer service was so professional and location is well run. I could not ask for better service. This is the reason I use this location and they are honest people to deal with never had a problem in the past using them in Fort Pierce Florida. Thank you for another easy and positive rental experience.

Évaluation :

1

Improve your app and inform people you will be charged more for after hrs drop off

Évaluation :

5

I had no issues and that goes a long way !

Évaluation :

5

Excellent customer Service

Évaluation :

1

I would hope the next customer doesn't have to go through the stress I went through to get their personal belongings back to them. Terrible experience. Uhaul has become not courteous and unprofessional. Everyone should be retrained. Shameful that a big company like U-Haul doesn't put enough time into training customer service. I'm thankful there are more moving, storage places to choose from.

Évaluation :

3

Didn't get the trailer we reserved. When I returned it the 2 young guys never came out to get trailer, forcing me to us the mobile app and disconnect and move trailer myself. Signs instruct you to wait for assistance that never came.

Évaluation :

5

While the pick up store was great the employees were exceptional, corporate not so much. My reservation was moved twice after my intial reservation. I was in the middle of moving into pods and did not know I was going to have to hunt down my truck. It put me way behind as I had spent many days getting things in line in order to make this isane move easier. U haul made their problem my problem and had it not been for the excellent customer service reps both at corporate and the dealership it would not have ended well. You people have to find a better way. Also unknown to me my drop off location was also changed. IF my son in law had not given me the address I would have returned it to the orgianal drop off location. poor planning on your part does not constitute an emergency on my part, it just gives me a headache

Évaluation :

4

Keep doing what you are doing

Évaluation :

4

They good

Évaluation :

1

Although the owner said we can drop off the equipment after hours, I was never told that there would be a charge if $20 . There is also no signage of this anywhere.

Évaluation :

5

Nothing...everything was great..

Évaluation :

5

S.O.

Évaluation :

5

Entire Uhaul process was excellent.

Évaluation :

5

I really appreciate the excellent service

Évaluation :

2

When I arrived, I showed them the bubble in the tire. The response was “oh ok. We will change the tire.”

Évaluation :

1

Purchase U-Haul this morning there were four gentlemen on duty the guy who was assisting went to go start up the vehicle and pull it around then he noticed that it wasn't a key OK it took up 10 -12 minutes to find the key once they found the keys another gentleman comes out and hands me a key and I had move it from the park space to go and start the car and start a vehicle myself and pull it from the parking space I can ride home and get home I have noticed that the latch was not even down so I go 12 miles with the door up but when I come back he can come get the gas and that was it where it was but they couldn't check to make sure that the left down whole bunch of college high school students

Évaluation :

5

Truck was left dirty

Évaluation :

3

Truck smelled like marijuana. Dirty inside, and when returned to the location with more gas then what was in when I got it I got charged for a gas fee??? But it did serve my purpose of having a car to get to and from work while mine was in the shop

Évaluation :

5

the glass was dirty couldn't see at night very dangerous condition

Évaluation :

1

Daphne should do a better job hiring her employees. Maybe hire some that can read

Évaluation :

1

The staff was incompetent. Told us they had a unit, we get to the unit and apparently it's not available. Didn't even try to help fix the situation.

Évaluation :

5

All the staff are knowledgeable and helpful. Always a clean and stocked facility where they greet you with a smile.

Évaluation :

5

One of the best staffs and I was very pleased with the hitch service very professional. Thank you!!!

Évaluation :

5

The only thing is that the uhaul return is not connected to the uhaul storage. The two should have a connecting road or path so that you do not have to make a left to come out of the storage on to a busy US 1. And then another left to return the uhaul.

Évaluation :

5

As a general comment, I would like Uhaul to offer a loyalty program for storage and truck rental. Or savings for repeat business. I've always tried to rent from Uhaul when I have the need for storage or truck rentals. I moved to a competitor when the storage price was lower.

Évaluation :

5

No light in storage

Évaluation :

4

It was great but the prices need to get lower down

Évaluation :

1

The worst almost 4 years experience ever. We had a lot of mold, roaches and water damage in our unit. We had to throw so much away due to the damage. Such an awful experience. We also paid full price for the month of December and emptied our storage on 12/8/21 and they refused to pro rate our month of December. What a rip off!! I will never recommend this facility to any one. The management is so unprofessional as well.

Évaluation :

5

Most of the people that work there are, except one guy but Alejandro is a great worker, always ready to help with a smile on his face. Very profesional, need more workers like him!!!!

Évaluation :

3

The unit I was given was swept out but the pile of trash was left just outside the door of the unit. It still remains untouched 2 days later. The unit also shows signs of water on the concrete against both side and the backwall. Employee who took in truck I used was great.

Évaluation :

2

The two young black chaps working the counter were extremely unprofessional. I waited online for 30 mins cause they work at a snail pace. It's disgusting how they have zero work ethics . It's disgusting they are selfish and not think of others. The owner finally helped me.

Évaluation :

1

Let's see: starting with someone 'accidentally' closing my storage unit one day out of the blue when I am hundreds of miles away?!? Or granting me certain vehicles, only to do a bait & switch, or for no one to contact me AT ALL about my reservation?!? Let's just say that the ONLY pleasant experience with U-Haul was LEAVING the other day - in that, the dude outside when I checked out was pretty cool...but more importantly, it was great knowing that I will NEVER USE UHAUL AGAIN. EVER. Not even if there are 12 more pandemics.

Évaluation :

5

The staff is amazing at this location

Évaluation :

5

The staff was very friendly. Helped me promptly when I needed it. If I have to I will use it again.

Évaluation :

2

G.m need to learn how to people like they are a human being was very disappointed in her demeanor!!!

Évaluation :

1

Upon arrival, a very large truck with several pods on it was extending the length of the driveway up to the edge of the 4 lane road, US-1. It was impossible to not only move around, but couldn't be seen around to enter or worse, to exit as it blocked all view of oncoming traffic. This truck was in that position the entire time I was at the facility. Very dangerous. The fire exit to the building with my storage unit was actively being blocked by towing equipment, even as we asked to use the entrance to unload. The reason we were told no is that it's emergency only. And the manager & staff were in the process of blocking it with trailers, etc. so it would be useless as a fire exit. Alejandro handled my account and gave inaccurate information and misdirected us to the building next door. Once we managed to get around the large truck blocking the view of the street and entered the storage area next door, we found we were in the wrong location and could not exit. Despite calling via the callbox for assistance, we remained stuck there for some time. Alejandro eventually responded to say he was standing where we were supposed to be & SURPRISE - we weren't there. Useless. A waste of time & with all the other safety issues, the last straw. I only offloaded my things as I was pressed for time and did not have time to find another storage option before returning to Sarasota. I definitely would not recommend and, in fact, took photos of the serious safety issues which I'll be happy to forward for your review.

Évaluation :

2

The storage was infested with roaches. I had to throw away 3/4 of my things. Absolutely disgusting!

Évaluation :

5

The service tech was very knowledgeable and very professional. Outstanding service.

Évaluation :

5

Best staff I've ever worked with. I was a mover for a year with a very established company. The kindness and customer service was above the rest. Very thankful for them!!!

Évaluation :

5

Very accommodating

Évaluation :

5

Entire experience was better than expected

Évaluation :

5

None at this time.

Évaluation :

5

All very friendly. A real good crew.

Évaluation :

3

Water must have gotten into the unit (B9). All my card board boxes had water damage on the bottom and black mold

Évaluation :

4

took a long time to close down the storage account at the business. only one guy working. Long lines

Évaluation :

3

Had some good interactions with Associates and some real bad interactions, needs to hire committed, older, professional associates.

Évaluation :

5

The local facility had to units available, and found one that was bigger than what was reserved. After setting it up for me, the unit was still rented out to someone else and there was a lock on the door. Unfortunately the office workers were overwhelmed with other customers and having similar issues that I opted to store my stuff else where.

Évaluation :

5

Your manager Daphne Heywood is absolutely the most professional and efficient manager with amazing customer service skills I have ever met! After Uhaul online reservations I made for my move from GA to FL literally made every mistake possible with all my reservations and I was up for 28 hours with my 2 sons (1 sick) and service dogs, Daphne was able to arrange storage and movers when no one else at Uhaul could. I am grateful to her amazing abilities as a manager!

Évaluation :

5

I wish I had the name of the man who helped us. He is AMAZING. We've had a rough move from CT and he was so awesome.

Évaluation :

2

Too narrow on truck texture side.. no where to get turned around at all.. also tge storage side is very narrow with no where to turn around you have to back out all the way to the entrance.. the clients that rent here are not very clean or courteous and give u no room to access your unit

Évaluation :

5

employees were always friendly, approachable and helpful.

Évaluation :

1

If I could give no stars I would

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

4

Most of my furniture got mold damage this time. Had to dump most of it.

Évaluation :

5

Had major issues with the 1800 uhual #, they booked me a parking space instead of a storage unit, gave me the wrong pricing for my whole transaction. The general manager gave me a storage unit at her store and ensured my pricing was accurate. She fixed the billing issue in a speedy fashion.

Évaluation :

5

Everything was fine

Évaluation :

4

Rep Christopher very helpful

Évaluation :

5

Rohnekia Jones, was very helpful and pleasant to work with. Thank you so much 

Évaluation :

5

Sales associate was outstanding

Évaluation :

1

Had a on line reservation for a 10x10 climate control, went to moving in and all units were full, I showed the staff my reservation number and I was informed that they couldn't do anything, blame was put on online service, i was given a out door unit (which i did not ask for) the unit was not a 10x10, the back wall was made of wood and looks like the back wall moved forward. Getting unit else where, communication suck for uhal.

Évaluation :

4

I had to pay moving help $350 for nothing due to being misinformed about the Sunday closing time. I was told that the hours of operation was 7-7 and after a 15 hour drive found out that the location closed at 5pm. Having already booked the movers. I was charged and then had to pay again the next day.

Évaluation :

4

Aucun

Évaluation :

5

I had to move in early so was given 2 months free by the location manager. Very helpful and courteous.

Évaluation :

4

They secured the property in our unit successfully for 26 years. No complaints

Évaluation :

1

Water leaking into storage unit caused water pooling in the middle of the unit. Our expensive king mattress and queen box spring were both totaled. Moldy, mildewed and still wet when we removed them. I explained to an employee what had happened, who asked if we had insurance, then said that the manager told me to call 1-800-go-uhaul. They could not have cared less that their building leaked and our belongings were ruined. Just a horrible experience.

Évaluation :

5

Daphne and her helper were awesome to work with!!! So glad I picked this location for my storage!!!

Évaluation :

4

The only issue was no light bulb in indoor A.C. unit. Othwise great!

Évaluation :

5

I reserved by phone and when I arrived I was waited on promptly and respectfully

Évaluation :

4

Only complaint I have about I need more trash cans around the area where people can throw their trash out.

Évaluation :

5

All the staff is efficient and effective…5 stars Is not enough to evaluate how good is the customer service

Évaluation :

1

I had to get help to open the door every time. I told the guy who came out to help me in January that I was done with not being able to get into my unit. I was moving out please do what he had too. I moved everything out that day. I get nasty phone calls almost daily in February. They still haven't stopped

Évaluation :

5

On line shows it was ready but tag on unit said it had to be cleaned had to wait for someone to clean

Évaluation :

5

Y’all stuff are very good Customer service I am very friendly people

Évaluation :

4

It's always hard to speak with a person at the location itself since it rolls over to the main UHaul line and often once you are at the Rental location, it is super hard to get an associate at the front desk when needed. It's like they disappear.

Évaluation :

1

Staff is unprofessional and rude .

Évaluation :

2

Online it said I would get a free lock (it would be inside the unit when I got there), there was no lock. The unit is dirty, wet in one of the corners and the door was very difficult to open with no rope to pull it back down after its fully opened. Not a good experience and I plan on moving my stuff out after my 30 days are up

Évaluation :

2

1 st unit assigned was actually occupied. Moved to inside unit. No light (power turned off), no carts all day. Agent was very professional and did his best. He needs the tools to do his job.

Évaluation :

3

Pros and nice..!

Évaluation :

5

Kristopher was very helpful.

Évaluation :

5

Greatest

Évaluation :

4

Did not get a sheet to see where our storage unit was and no instructions on how to confirm truck drop off online

Évaluation :

4

Other than challenges reaching local staff by phone, this was a great experience.

Évaluation :

1

The reason of the poor rating is that I dropped the trailer off during operating hours and you charged me for after hours service and 1 extra day. I dropped the trailer off on December 3rd not the 4th. Also I was never told that I had to have a special lock for your facility. I would hope someone would read this and get back to me. I will be in to your business today to get it straightened out.

Évaluation :

4

Had an issue where the trailer I rented required a 2" hitch ball and mine was 4" . Shawn quickly resolved it getting me a 10' truck which worked out well. Thanks Shawn!

Évaluation :

1

Customer service was rude and not very helpful. The options offer online were not honored in the store. I was so disappointed I decided to take my business elsewhere.