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shannon S.Customer Reviews for U-Haul Moving & Storage of Fort Walton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need to let customers know the requirement for home insurance policy number for storage rentals.
Bruce A.The cab was full of roaches. Mostly small. Some big. Got on my purse. I haven't had roaches in 20 years. It was pretty bad. Hopefully the back of the truck didn't have them
Tana B.Friendly and professional service.
David J.better parking when returning rental
Angelia C.Merci.
Derek S. | Expérience généraleI liked the vehicle Iused yesterday. The workers are very professional and courteous.
Nancy D.Awesome service
Donald S.Staff have always been caring and willing to help. We have used the storage for over 5 years and have used their trucks for moving on many occasions.
june t. | Premières impressionsReally friendly and clean place!
William F. | Expérience généraleN.D.
Derek S.Sonni and her staff are extremely friendly and accommodating. Can't thank you enough for making my first step into moving to this area a pleasant one!
Derek S. | Premières impressionsMike and Scooter made this such a great experience that we were sad to leave. We were always greeted with a smile! We look forward to coming back to this facility if we ever need to again!
Paul J. | Expérience généraleSometimes y'all machine that reads my credit card ask like it doesn't know how it's supposed to work. And... Because it is not that big of a U-Haul facility sometimes y'all do not have a cargo van available. But....other than that I have not had any issues at this location.
Glynis M.Great service
Anthony G.It was perfect
John C.Clean and well-maintained; no issues over the course of three years. Merci.
Cameron M. | Expérience généraleI think the moving van was great. I believe that our USAA Automobile zinsurance that we have should be used and the customer not have to be charged to the customer. USAA Automobile Insurance was used the last time I used a Van at this location. This needs to be the policy. Merci!
Eric B.Mike was very nice and extremely helpful. I am so glad I decided to use this storage facility. It is well maintained, safe, very clean, and a great location!!
Tammy M. | Premières impressionsLas personas son muy amables y atentas,muy buen servicio
Emilio R. | Premières impressionsNothing. Customer service excellent.
Dona B.The best experience with U-Haul I have had. Staff was very helpful.
RHONDA C.Great experience! Friendly and knowledgeable staff
Dustin M.The staffs are friendly and the vehicle is reliable and spacious. Nous le recommandons.
Eugene S.Check in on out quickly
Myrna R.The staff was super helpful and friendly!
KRISTINA T. | Premières impressionsNever did I have any issues. The staff was always available and courteous. Thank you!!
SANDRA G. | Expérience généraleAlways so friendly and helpful!
Jessica S. | Expérience généraleThe staff was efficient and polite. Will use this location again.
Brenda C.Customer service was excellent, location was clean and well maintained, rental truck was the cleaner than any I've ever rented. I was very pleased.
Shirley W.The staff at this location is extremely friendly and courteous!
Mark P.I was very pleased with the service I received while storing my goods there
melva a. | Expérience généraleThe staff was very friendly and helpful. The facility is extremely cleaning and very secure. Great hours for the office and access to your unit. They've made the process extremely convenient providing gate cards but also codes. You're able to do anything you need through the app. Also moving out is extremely easy being that you don't need to even contact them.
Austin H. | Premières impressionsI just love this place….
Sherri C. | Premières impressionsThank you for the free month of storage
luis h. | Expérience généraleBest facility in town - Sonni and Mike always provide great customer care and service!
Patricia G.This is the BEST U-Haul ever in this area. I have been to 3 others close to here. This one by far gives the BEST customer service with a personal touch. Vehicles ALWAYS EXCEPTIONALLY CLEAN and in good working order. Assistance for disabled with compassion. I couldn't navigate that website to save my or anyone's life~Sid and Sonni are Angels. They both lifted that burden from my hands. If you're in this area in need of help? THIS location is tops. Their office and facility are clean inside and out too. I'm VERY happy as a disabled Veteran I feel these people are USA one! I thank THEM for their service.
Lillian S.Nothing, all the associates were knowledgeable, and professional.
lydia B.Everything was great including the ability to modify reservations.
James R.No issues. Service was convenient and extremely courteous!
James R.I have used this storage facility many times over the last many years and always return if I require storage needs. The staff is always professional, helpful, and in a good mood. It has always been a pleasure to deal with the employees and the facility is always clean. Thanks, and great job.
William E. | Expérience généraleProfessional PERIOD Very helpful Also very knowledgeable Continue the high standard of EXCELLENCE!!! Bishop K.R.Jackson
Kenneth J. | Expérience généraleExcellent management and staff. Always so helpful! They really maintain the property well. I would definitely use this facility again
Mara H. | Expérience généraleI am not sure?! Sid is absolutely marvelous. I think he has two other brothers and is a set of triplets LOL. I have seen him clean a vehicle on return, handle a customer, and help me navigate through the return process cool as a cucumber. I can tell he takes great pride in making sure he represents the company well. He always is neatly dressed, he keeps everything neat and well-kept. From the vehicles to the premises, I can tell he is a dedicated worker and he really has been the selling point for me. Not to mention he is very well mannered and that is unheard of in this day and age. He shows true concern when you aren't clear on the directions to explain without making you feel like you're a fuddy-duddy. It is definitely too much information, but I have to share. I was coming back from bereavement after losing my father and I didn't know if I was coming or going. This is about the third time I've rented and not even moved anything. He was quite understanding and honest unlike another U-Haul dealer I had gone to. All Thanks to Sid
Lillian S.This was the absolute best u-haul facility It is run by a staff of professional customer oriented personnel. Security and cleanliness are second to none. This facility is the best in Okaloosa County and I will use them again.
John S. | Expérience généraleWill not go anywhere else excellent customer service always.
Donna C. | Premières impressionsThank you. It was always clean, and ready to use. I recommend U-HAUL.
alexandra b. | Expérience généraleNeed longer access hours
FRANCIS L. | Expérience généraleI have used this facility many times over the years and always keep coming back. Sonni is always great.
William E. | Premières impressionsVery helpful reserving a unit and helping movers pull truck in
John C. | Premières impressionsI was sent a different location to pick up the van. When I arrived, via Uber, I was told the van was at a location a couple miles away. It would have been nice to have received a message telling me that. I had to get two Uber rides because of this. Other than that, everything else was fine.
Scott D.Nothing, I have been using U-Haul services for several years.
Alonzo B.Excellent service by office personnel will not go any other place.
Donna C.Mike was very helpful & nice & accommodating. Thank you much Mike!
janet b. | Premières impressionsThanks for everything
MARK R. | Expérience généraleA little mix up on the extension time of return, but it was worked out. The manger was very nice and friendly,
Sharon C. | Premières impressionsEverybody I dealt with at Uhaul was fantastic. Friendly. Super helpful.
Thomas G.Unit had a roach and rat problem which was partially addressed
SHARON D. | Expérience généralethe people who run this place are amazing!!!! always willing to go above and beyond to help you out. always and will remain to recommend buisness to this location.
Scott Y W. | Expérience généraleThank you. I will feel safe using your office again for my storage needs in the future.-Sonya Lynch
Sonya L. | Expérience généraleEveryone was amazing from start to finish on phone, pickup and drop off it was a wonderful experience! I highly recommend uhaul to everyone!
Karen B.More Pick Ups and Cargo Van
Jordan R. | Premières impressionsSúper bien el servicio de Sid el muchacho que trabaja ahí muy hamable excelente 5 estrellas
Antonio R. | Premières impressionsI had to use this location after Corp not scheduling my pickup in Crestview. I made the reservation on Monday and was confirmed but never scheduled. The workers at the ANS Tactical were wonderful but the overall exp Ien was was atrocious. I will be using others options after this experience.
Hugh H.Thank You..... I was very happy with the services provided.
WILLIAM W. | Expérience généraleCheck in was a pleasant experience
Perry L.Sonni and her husband are wonderful people to do business with. They are both friendly, kind, and helpful. It really was nice doing business there, just a warm and welcoming atmosphere. Would definitely recommend them.
Pam O. | Expérience généraleIncredibly helpful. Helped me get the best deal I could
Aaron S. | Premières impressionsNothing. They were friendly timely and professional
TERRY O.That's absolutely the best Uhaul I've been visiting, all crew are absolutely amazing, Sid is super kind person, best U-HAUL store ever :)
Rodrigo M.What a great u haul location! Very clean! Courteous staff always! Thank you and if I need y'all again, I'll be back! Beverly Phillips
beverly p. | Expérience généraleSome of the nicest people you will ever meet!
ROBERT J. | Expérience généraleMike was outstanding..very knowledgeable and helpful. Will be back again!
Windham P.Sonny and her crew are awsome people! Will rent from there when needed!
JOSEPH G. | Expérience généraleAll staff was very friendly and helpful!
Jason M. | Expérience généraleThis U-Haul location is simply the best, always friendly, always helpful, and most importantly, always on time with an answer!
Patrick B.Hands down THE BEST UHaul experience I have ever had! Online process was very streamlined and extremely user friendly! Pickup and dropoff instructions were on point and easy as well. The truck was the cleanest one I have ever been in. Front desk staff gentleman was courteous and super non-judgmental towards me when I forgot the lockbox code! I will definitely use this location again and will refer to everyone! Merci.
Julie G.My experience was not too good. They did not have my van. After it was clear it would not be there, they sent me over to another close by u-haul. They had one and only one vehicle. The issue I have is that there were no vehicles. I would have not gone to u-haul given it is only a storage place. Up in the Maryland store there were a lot of different vehicles. Next time I am in a quick need to move items, I will go across the street to the penske office. They had a lot of vehicles. They are still in the rental business.
Richard P.Sid Shakel was very nice,friendly, and helpful. Fast service.
Shakyra S. | Premières impressionsThe staff at this U-Haul location are the best at customer service - I also store here.
Patricia G.The staff was super helpful and understanding of our situation. If we have to store stuff again I would go here. Great storage facility!
Jacob B. | Expérience généraleNothing! I've always had a great experience here!
Elizabeth J.Soni, Mike and the entire team was responsive and helpful. Delivered on promises. 10stars!
DANIEL W. | Premières impressionsFlexible, helpful, considerate.
Clint J. | Premières impressionsService was exceptional! The staff was friendly, helpful with our needs, and prompt.
Audrey B.The young man that handled my contract, pickup, and drop-off was stellar! He was professional, clear and friendly. I wasn't the best customer as I was in a hurry but it never phased him... He picked up on my subtle ques and adjusted appropriately. Seriously, pay attention to these kind of employees. They have they "it" factor that makes me want to come back to U-Haul over Ryder. Thank you for training him well. It made a stressful day better. Respectfully, Bruce Turner
Bruce T.Mike is the man
MARK R.Thank you so much for everything 😊
Deamarshea W. | Expérience généraleSonni is an amazing manager. She was so helpful and kind and was compassionate. Sonni went the extra mile when a moving van backed into me at a local storage facility nearby.. Mike was very difficult after I moved the first load in. Folks are living in some of the units. Drinking, partying inside the units, a neighborhood goat & other animals got inside the fencing at night; it was surprising & so funny. The 1st van i rented from Sid had been in an accident & the rear doors wouldn't open so I could not load it easily. Sonny adjusted the rental charge and safely stored my bike while I was moving out. Staff cleaning the bathrooms & facilities do an exceptional job and are very heloful & friendly too.
Debra S. | Expérience généraleSunny and Mike are awesome friendly people. Scooter is a great asset to that location. Very friendly and great place to use. Will reccomend and use again.
Joe H. | Expérience généraleVery pleasant and helpful staff on site and always willing to help
ERIK L. | Expérience généraleTag/wire tie wasn't removed. Snipped wire tie to gain initial access.
Ross G. | Online Move InThe most friendly and professional staffs make you feel like you at home.
BRENDA B. | Premières impressionsCame a few minutes after closing and they stayed and helped us…,great service!
LENNIE F. | Premières impressionsVery polite people.
vivian R.Great customer service. No changes needed.
Mindy R.Always a great experience!
Angela S.Excellent service
ANTHONY W. | Expérience généraleEverything went great and as expected!
Peggy B.Very nice people.
Thomas E.Very difficult to extend return time both online and on the phone. Unable to get through.
Dale C.Everything was the best I could of asked for. All of my questions were answered. Great jobs!!
Ronald W.Run by the same people for years. They maintain high standards knowing they will be there year after year. Same employees, which tell you they treat employees well. Clean, and well kept up. Have recently left the area, so closed out my account, but if I came back, they would be the first storage facility I would contact.
Jade E. | Expérience généraleThe staff was very helpful friendly. They showed me the unit I reserved to made sure the unit was big enough for what I needed.
Ronald W. | Premières impressionsSoni and her staff are great. Always willing to help and go the extra mile for customers.
Michael H. | Premières impressionsEveryone was so welcoming . Everything was done in decent and in order. Everything went very smoothly. Thank you uhaul.
GWENDOLYN B. | Premières impressionsThe owner was prompt & thorough in checking us in & out. Fortement recommandé!
Brian K.Awesome U-Haul team! They made the move much easier!
MARCUS M.The rental transaction went smoothly and customer service was spot on from our face to face interaction to the call to 1-800 # due to issue with my smart phone. Perfect service all the way around.
MITCHELL H.Wouldn't answer phone. Bad customer service
JENNA J.The entire staff is Awsome. To know my name and politely greet me with my name makes me feel totally special. Im sure they do it for everyone but that is key! Customer satisfaction!!!!!!!!!!!
JOSEPH G. | Premières impressionsSonni went above and beyond to provide the best service. I highly recommend this storage facility
Oscar C. | Expérience généraleVery nice people and helpfull
Donna C. | Expérience généraleI have had my thing stores for 3 years and 8 month i was sup to have a person one of my friends to look when it got pack well that person suddelig had a doc app so they help me to take pic and so on sins i am 2000 miles away mike and soni are alway very elpfulll thanks for all the help
linda s. | Expérience généraleMike was very friendly. The storage units are clean. Merci
Brian C. | Premières impressionsThe owners and staff couldn't have been more helpful. If we needed a broom or access to the dumpster, they were right there and offered advice on how to move in more easily. I left another facility to come to this one because of their family friendly atmosphere and the price.
cheryl c. | Premières impressionsGreat staff, always willing to help if needed. Great facility and very clean.
Timothey K. | Expérience généraleSonni & Phil and all the staff are always very friendly, professional, and willing to help. The facility is first rate in security and cleanliness, and easily accessible--I never had any concerns about my items being stored here and would definitely use this facility again.
GAIL S. | Expérience généraleBest storage location, I have ever experienced.
Rose E. | Expérience généraleGreat staff. Would recommend for anyone needing a storage facility.
Danny M. | Expérience généraleStaff were professional and nice very satisfied thank you guys
Quentin C. | Expérience généraleThe equipment was unmatched.. Absolutely perfect, thank you
Richard C. | Premières impressionsSonni was extremely helpful and all staff was accommodating when I had to make adjustments to the reservation. Great job Sonni and crew! I want to give a shout out to Scooter as well, great job keeping the units and uhaul premises immaculate!!
Lisa W. | Expérience généraleThis place is by far THE BEST storage unit I have ever come across. I was lucky enough to be helped by the retired AF veteran owner of this U-Haul upon the day of my arrival to Hurlburt Field AFB for military assignment. This place has been kept supremely clean almost like an Air Force dorm. The owner/AF veteran was so warm and friendly that I made my decision on the spot to rent at this place, no matter the cost, after making stops at three other storage establishment, each time disappointed in one way or another. Not all U-Hauls are created equal, as I found the other U-Haul across the street was dirty and the staffs were rude. This place has the utmost security for you to store your valuable goods, not only that, but also protects your belonging against all adverse weather! I arrived the day before Hurricane Sally hit Pensacola and Fort Walton Beach, but fortunately, I moved all my belongings into a second floor unit at this location. No damage whatsoever, bullet dodged! They even place mouse trap/cockroach traps in every single unit just for extra safety. Overall, I cannot think of enough good things to say about how well this place is run and how professional and caring the owners have consistently treated me, a fellow USAF service member. We will most likely use their service again in the near future. Highly highly recommend.
Marcus Z. | Expérience généraleVery good experience! I had to put my entire household contents in storage for over a year while my home was being rebuilt after Hurricane Michael did extensive damage to it. I live in Panama City and the closest available storage was in Fort Walton Beach. Sunni and her staff made the move easy for me, and they were all so kind. Paying online for monthly storage was easy as well, and the move out process went so smooth. Everything was in perfect condition when I unpacked it. Never once did I fear that my storage contents were in jeopardy of being taken or damaged while they were in storage. Thank you for keeping my home goods safe and secure!
Suzanne P. | Expérience généraleThe Staff were excellent in their promptness, politeness and professionalism. Well Done!
Patricia C. | Expérience généraleAlway very friendy always take time for you
linda s. | Premières impressionsSonny and her staff are great and go above and beyond for there customers! Thanks Heather B. 10/2/20
heather b. | Premières impressionsAlways go back,very good experience. Thank you Sonny.
CLAUDIA B. | Expérience généraleStaff was super friendly and helpful. Highly recommend this facility.
Carmen B. | Premières impressionsThis staff at this location are absolutely wonderful. Very kind and helpful! Also, the entire facility is well managed, clean, and made me feel safe. Would absolutely recommend.
Samantha L. | Expérience généraleStaff was friendly and professional and the facility was secure and well maintained.
Tammie M. | Expérience généraleEvery thing went well
Jack P. | Premières impressionsThe whole crew mat this location is so friendly and knowledgeable. Yeah
Peter M. | Expérience généraleLove your customer service. I'll keep you in mind for any future moves.
Paul B. | Expérience généraleI always felt safe and everything was very smooth regarding paperwork.
April F. | Expérience générale