Customer Reviews for U-Haul Moving & Storage of Fox Valley

Évaluation :

5

Fast, efficient, friendly service. Equipment was in perfect condition. Couldn't ask for a better truck rental experience.

Évaluation :

5

The lady who helped me check in and get my truck was awesome!! Wish I had gotten her name to thank her but she was very helpful.

Évaluation :

5

Uhaul app sucks, especially to return equipment. Twice I've tried the app this summer and twice it hasn't let me upload pictures or complete check in. Ended up just leaving the vehicle both times. Otherwise love renting with uhual and using their trailers

Évaluation :

5

We rented a Cargo Van that was brand new. We inadvertently left a remote control in the cab and received a call after dropping it off to let us know we could retrieve it - we really appreciated this excellent service!

Évaluation :

3

Drop off was easy and quick. It was the only thing good about this rental experience.

Évaluation :

5

Great location, great service

Évaluation :

5

A good person at the U-Haul site called and offered an early appointment date that was very helpful to me. Also, the installation was quick and my car was left clean.

Évaluation :

5

Great service every time I rent from this location!

Évaluation :

5

None. James Taylor could not have been nicer or more helpful. Keep up the great customer service!

Évaluation :

5

Very helpful getting me on the road.

Évaluation :

5

Renting another truck this Friday! Thank you!

Évaluation :

5

Everything went great!

Évaluation :

1

I made a reservation to get a 5x8 cargo trailer. Tammy was the lady who helped me over the phone. She was rude, I feel very rushed & she didn't explain all the details I needed to know. I asked for insurance quote in the beginning of the call, she forgot about it & didn't ask me if I need anything else & just keep saying is there anything else I need before she hang up. When I asked her about the insurance quote, she said she couldn't add the insurance because the reservation was completed. And she didn't explain where & when I will be picking up the cargo trailer, I had to ask all that. I had to ask her about everything because she didn't tell me about it. She could've told me that a reservation details has been sent to my email & I'll be fine with it.

Évaluation :

3

The dolly and moving blankets in the truck were a huge inconvenience. Having selected none when I set up the reservation I would have expected them not to be there. They just got in the way and took up valuable space in the truck when they were just there to try to get you to use them. Would consider renting a truck from another provider next time to now have that space taken up by useless equipment. Also the gas gauges take forever to update causing you to put way more gas in than is owed when returning the vehicle. Staff was fairly friendly and store was clean but disappointed in the push to use your dolly and blankets when I had my own. Also the staff was really pushy on the coverage for the vehicle. I get that it's a nice insurance policy but I'd rather pay if something happens. Don't try to guilt people into it.

Évaluation :

5

I didn't realize that I would continue needing my U-Haul van. As I was packing during the week I had to extend the period that I had reserve the van. This location was very easy to work with and I will definitely do business again with them. They allow me to continue extending the U-Haul until I was done moving all my things to my new home.

Évaluation :

5

The staff at this location were excellent in handling the full lifecycle of our complex move. We are extremely grateful to them and U-Haul. Thank you so much!

Évaluation :

5

Your staff are very helpful and made this move go smoothly.

Évaluation :

5

Sandra (Assistant Manager) went beyond her duties and I am happy customer. She was very patient, professional and her manners were on point.

Évaluation :

5

Very easy and professional. Quick pick up and easy drop off and open more hours than some Uhaul places.

Évaluation :

5

Great service was received from all employees who were friendly and knowledgeable. There was a terrific working chemistry between all the work associates ; positive and upbeat. A special thanks to Ray and his other two team members who helped us out

Évaluation :

5

Trailer was filled with dirt and broken glass. Luckily I was going home first and was able to sweep out the trailer. Not good! The people that left it in that condition should be charged a clean out fee and that given to me who cleaned it out. Obviously no one even looked in the trailer!!!

Évaluation :

4

Let us know how long the rental price is good for, I extended in case and it was the same cost, which added some comfort to make sure I wouldn't have to rush back. Or vary the price by time more Also, it is much easier to just always have to return the tank full, I received it with a quarter tank and had to return it the same, when you do not know the tank size it can be a lot of going back and forth between the pump and dash. Just saying to fill and leave it filled would improve experience

Évaluation :

5

cab of truck was dirty, sticky. Both the floor, dashboard, and center console

Évaluation :

5

Woman who helped me was excellent. :)

Évaluation :

5

I have used Budget in the past and they were worse than the crap you sweep out from under the refrigerator. This uhaul location was very nice - would recommend.

Évaluation :

5

The truck was very clean but I had to drive on the highway 45 min each way and a seal near the door was having an issue so both ways I had to listen to a high pitched loud sound. Very unpleasant. Otherwise it was great.

Évaluation :

5

Drop off was quick and efficient with a friendly approach

Évaluation :

5

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

Évaluation :

2

The customer service was good once someone was actually available to talk to. My truck door track piece was rusted out and a piece broke off and was wedged at the bottom causing the door to go off track. Had to get roadside assistance as my truck was already fully packed. It took one hour of being on hold until roadside assistance was set up. I was paying movers by the hour. It was very frustrating! Ended up finishing the move the next day which U-Haul tried to charge me for an additional day of rental until I explained what happened. Where is the communication between the 800 number and the store?

Évaluation :

4

Good location , good service.

Évaluation :

5

Excellent experience - thanks!

Évaluation :

5

Staff is always so helpful

Évaluation :

1

The lady was so rude and unfriendly at front desk

Évaluation :

5

Very fast. Customer Service was nice and answered all my questions. Happy with everything.

Évaluation :

5

I did an overnight drop off and checked in the vehicle through the app. I was supposed to receive my final receipt but never did. Will someone please send me my final receipt?

Évaluation :

5

Great service and price! Thank you

Évaluation :

5

Easy pick up and drop off.

Évaluation :

5

The ladies who work up front were phenomenal! Please let them know that they do a great job. Very helpful.

Évaluation :

5

everything went qwell

Évaluation :

5

You were awesome. You answered my question about the tolls as well. That's why I'm going to come back

Évaluation :

5

Moving company manager for 1993Movers was very unprofessional. But the process of getting the truck and the employees at the UHaul was great.

Évaluation :

4

The van was everything that we needed for the move of our son's possessions into a new apartment to a different state. I don't know why it wasn't offered the first time I requested a vehicle. It wasn't until a small truck wasn't available that we were offered the van. The van was not cleaned before our use and had stains in the overhead upholstery. Also, the AC outlets did not work, which was very annoying! The customer service personnel for our reservation and checkout were very knowledgeable and helpful, although there was a mistake in the reservation initially being made to travel to the wrong state which was corrected. But the check in process was handled by a very young, inexperienced employee who said he would not charge us for 2 more gallons of gas, but it did show up on the invoice.

Évaluation :

1

Extremely disappointed and will never be using uhaul services again in my life. Customer service was extremely unsatisfactory and misleading. I rented a truck and a tow for my Jeep and ended up needing a new transmission due to lack of explanation with the tow as well as only received pure aggregation from every uhaul staff member I came in contact with.

Évaluation :

5

Everyone cordial and hrlpful. Good ecperience

Évaluation :

5

Same thing...customer wait time to speak to a representative is awful. Other than that, everyone was helpful & professional.

Évaluation :

5

Good customer service and very fast

Évaluation :

5

Maybe let people know to take a picture of the odometer and the gas tank and the location before they drop everything off. I tried to do my check out afterwards at home and realized I never took any pictures

Évaluation :

5

The three guys a Fox valley mall uhaul were Awesome!!! They know what customer service is all about!!!

Évaluation :

4

The 15 foot box truck I rented had approximately 109 000 miles on it and the transmission was not shifting smoothly. It had trouble getting into 3rd and 4th gears.

Évaluation :

5

N.D.

Évaluation :

5

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

Évaluation :

5

Excellent service and highly recommended.

Évaluation :

5

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

Évaluation :

5

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

Évaluation :

5

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Évaluation :

4

Prices are high

Évaluation :

5

Amazingly clean. Staff is super friendly.

Évaluation :

5

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Évaluation :

5

Totally excellent in all areas.

Évaluation :

5

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci

Évaluation :

5

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Évaluation :

5

The manager/ owner of this facility was nice and helpful.

Évaluation :

5

I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..

Évaluation :

5

Everyone here is always so nice.

Évaluation :

5

Friendly and helpful people

Évaluation :

5

As always courtesy friendly helpful.

Évaluation :

5

Always helpful.

Évaluation :

5

After not having my reservation I was put into a smaller Unit but it will work

Évaluation :

5

Excellent service!! The staff were professional and helpful!! Thank you!!

Évaluation :

5

Tamara the manager was fantastic.

Évaluation :

5

I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul

Évaluation :

5

We had an overall very positive experience.

Évaluation :

5

Great customer service, friendly staff

Évaluation :

5

The people who worked there were very friendly and helpful.

Évaluation :

4

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

Évaluation :

1

I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay 100 $more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.

Évaluation :

5

Staff is great and offers excellent customer service!

Évaluation :

5

This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO

Évaluation :

5

24 hour accessibility would be greatly appreciated

Évaluation :

3

No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

It's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.

Évaluation :

5

We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)

Évaluation :

1

Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.

Évaluation :

5

Best climate control facility in the area. Would definitely use again.

Évaluation :

5

Everyone was great and a lot of help Thanks!

Évaluation :

5

Clean and secure, thank you.

Évaluation :

5

great

Évaluation :

3

I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month

Évaluation :

5

Great costumer service.nice clean facility.

Évaluation :

5

This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!

Évaluation :

5

I would definitely rent a unit again from you all.

Évaluation :

5

I have cleaned out unit 1266 . End rental!

Évaluation :

5

I would rent from U-Haul again in a aheart beat

Évaluation :

5

The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.

Évaluation :

2

Very expensive when people down on hard times it should not be expensive to rent plus it’s every month

Évaluation :

5

thank you U Haul! marlene cartland

Évaluation :

5

I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

Évaluation :

1

Theft of my vehicle

Évaluation :

5

So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

Évaluation :

5

Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

Évaluation :

5

Fantastic. From placing a u-haul reservation to securing my storage unit.

Évaluation :

4

I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!