Always great ... On a scale of one to five they are a 15.always such great services
STEPHEN S.Customer Reviews for U-Haul Moving & Storage of Fox Valley
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This is a great location. Extremely quick and efficient. I have used them for a trailer a few times now and each time they do a great job! Keep up the great work!
CHRISTOPHER N.Have more help at the front desk on weekends.
TIMOTHY S.I was offered a months free storage. I moved items in 2/26/21 and moved items out 4/5/21. I do not understand why I was charged 174,95 for a full months rent.
KENT A.Moving is a stressful & strenuous exercise for all involved. Due to events outside of my control, I had to change my reservations. The art 59 operatives could not have been more helpful courteous & professional.
JOHN C.The ladies are so efficient and always always so very helpful. I will never go else where. They are great, so easy ...they always have alternatives if something is working out...10 stars out of 5..
STEPHEN S.The service was very good. We would recommend you to anyone. Your employee who help us at the register was helpful and most informative. We would use you again. Thank you. Joy Dickerson
B D.The couple was not working properly. Had a great deal of difficulty getting the trailer reconnected to truck.
BRUCE L.Very nice truck... run like a charm...
David P.Signage, they are part of a furniture store.
ANN D.The new trailer jacks to raise and lower trailers are garbage, both of the 12x6 trailers has broker casters. I was in situation as a customer where I couldn't get the trailer off my hitch without prying it off.
JUSTIN K.Everything is just fine you don't have to change anything customer service was wonderful
LA VICTORY G.The employees are the best at this location. They are knowledgeable and professional. They are friendly and respectful.
MARILYN T.No improvement needed. Great service thank you
ERWIN D.Great staff they work well together. Friendly!
YOLANDA G.The staff here were great! We needed a trailer last minute and they were quick and VERY helpful. Ensured that everything was hooked up properly and I was on my way. This really was the easiest rental experience I have had. Thank you to the team.
CHRISTOPHER N.Nothing. We only come to this location because of the good running condition and cleanliness of the trucks. Also, the great customer service .
DAVID M.Stay as you are.
CARRIE J.Remove pallets out of the customers path. I almost tripped over them when I came in.
Margea C.I requested contactless but did not receive truck information in advance so I still had to go to the counter and follow a slower equipment pickup process.
ERIC Y.Make sure all equipment is fully functional. The padlock to the back of the truck was broken. I had to purchase my own at a retail store at the last minute.
JOSEPH V.Wouldn't change a thing, always easy to rent from UHAUL
PAUL K.Number 1 it is a mistaken identity it was another person with same name
JEFFREY A.Top notch
THOMAS P.Quick booking process, cargo van ready to roll on time & return process put me in and out of their within minutes. One happy/satisfied customer!
JAMES D.The price was great and the people who checked us in and out were very pleasant and fast. Thanks
Nick M.The renter before Me spilled transmission fluid in it and I asked for another trailer but the Man said He would mop it out well it still reaked and now We have to wash all Our clothes.
DOUGLAS P.The ladies run that business like clockwork. 5 stars all the time. Thank you for having a great staff.
STEPHEN S.Overall a pleasant experience. Check in and check out was quick. I was happy and will use again. Thanks again.
DAVID H.Excellent and outstanding service from the associates of Uhaul. They were all professional and helpful. Merci
ERWIN D.Not much to improve - I traveled 45 minutes out of my way to patronize this location because I have had good experiences with them in the past
Ronald J.I had a one way rental from Chicago to Ohio. Truck was very old with almost 80k miles on it.
Mandeep S.Can't think of any thing at the moment. I have rented trucks, trailers and this time a dolly. Bought a refrigerator from Sears on Feb 05, but they wouldn;t deliver it until Mar 05, so I picked it up Feb 06 and used the dolly. I will use this Uhaul again, but I may have to find a new place to buy my appliacnes.
MARK B.My experience at the actual U-Haul facility was great. The process was quick and easy. HOWEVER, my experience using the 'touchless app' was horrible. The process was smooth all the way up to the point where it said that it required 'additional documents' were required for my reservation, which I had no idea I would be needing prior to already going to the facility (passport, lease agreement?). So I chose the 'alternate contact' option, so they could contact someone other than you in case the truck was not back at the agreed time. For some reason, it would not let me choose my wife's phone number. I gave my Dad's number, then my brother's number, both of which were rejected because apparently, U-Haul calls these numbers to verify that they're legit before approving your authorization remotely. WHAT? Since when is this a thing? Since when are these 'additional documents' required that doesn't allow my wife to be listed, or then calls the other people verifying that they are real before allowing you to proceed with your reservation. I stood out in the freezing cold waiting for my authorization. I lost almost 30 minutes of my reservation with this ridiculous process. Eventually, I had to go into the store and just have them complete the process manually.
Matthew G.The staff was super efficient, friendly, and professional. They were ready for me and had the truck ready to go. This was a much better experience than I had at a different location in December.
Robin H.UHaul made my shifting super easy. I did not face any issue.
Ritu R.The lady ask the desk was very rude
Tewona C.thank you, great job
JODY B.Very simple process and great service!
Natalie F.The self pick up didn't work. Otherwise rental excellent. Counter person helped me.
John M.I think everything is going good.
HARKESH G.The Customer Service was Excellent! This is my go to Uhaul Store. I don't give comments often at all. Thank you Uhaul team.
CHARMAIN D.Have them talk with Tammy, she's the one that made it work!
john W.Everything was great. Check in was smooth, truck was nice and drop off was easy.
Stanley G.One of the best services I had at u-haul places. I did walk-in and left with a truck within 10min. Awesome
TOMASZ J.U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.
Douglas F. | Expérience généraleThe manager/ owner of this facility was nice and helpful.
Lyris S. | Expérience généraleI was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..
Douglas F. | Premières impressionsEveryone here is always so nice.
Michelle W. | Premières impressionsFriendly and helpful people
mike h. | Expérience généraleAs always courtesy friendly helpful.
Debra L. | Premières impressionsAlways helpful.
Diane W. | Premières impressionsAfter not having my reservation I was put into a smaller Unit but it will work
Pamela B. | Premières impressionsExcellent service!! The staff were professional and helpful!! Thank you!!
Christopher T. | Expérience généraleTamara the manager was fantastic.
Trae R. | Premières impressionsI had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul
latonia f. | Expérience généraleWe had an overall very positive experience.
mark g. | Expérience généraleGreat customer service, friendly staff
Billy L. | Premières impressionsThe people who worked there were very friendly and helpful.
James M. | Premières impressionsWe were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.
TODD B. | Premières impressionsI contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay 100 $more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.
Brenda G. | Premières impressionsStaff is great and offers excellent customer service!
MONICA W. | Expérience généraleThis U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO
nicholas o. | Expérience générale24 hour accessibility would be greatly appreciated
Shamisha T. | Expérience généraleNo note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".
Rafal M. | Online Move InVery helpful and friendly staff.
ALBERT O. | Premières impressionsIt's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.
Kelley B. | Expérience généraleWe have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)
BRIAN T. | Expérience généraleStaff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.
jalissa s. | Premières impressionsBest climate control facility in the area. Would definitely use again.
Anna F. | Expérience généraleEveryone was great and a lot of help Thanks!
Timothy S. | Expérience généraleClean and secure, thank you.
Gerald G. | Expérience généralegreat
Ross T. | Expérience généraleI went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month
Michael N. | Expérience généraleGreat costumer service.nice clean facility.
Vikki H. | Premières impressionsThis is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!
ASHLEY K. | Expérience généraleI would definitely rent a unit again from you all.
Kimberly E. | Expérience généraleI have cleaned out unit 1266 . End rental!
Nelson G. | Expérience généraleI would rent from U-Haul again in a aheart beat
LYNDELL M. | Expérience généraleThe lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.
maddury s. | Premières impressionsVery expensive when people down on hard times it should not be expensive to rent plus it’s every month
courtney h. | Expérience généralethank you U Haul! marlene cartland
Marlene C. | Expérience généraleI used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.
Richard D. | Expérience généraleTheft of my vehicle
kaiser m. | Expérience généraleEverything worked out great. thanks.
gail h. | Expérience généraleFacility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.
Samantha P. | Expérience généraleGreat place to do business.
Karen M. | Expérience généraleThey were amazing and easy convenient use of equipment.
Audrey N. | Expérience généraleThe staff was always kind and helpful.
Cynthia J. | Expérience généraleWith the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)
ANNE O. | Expérience généralePeople were friendly and helpful. Facility is clean and the unit security is great!
Samantha P. | Premières impressionsSo convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly
Hildi G. | Premières impressionsI have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!
April l. | Expérience généraleGreat service, kind & personable workers
AshAnna M. | Premières impressionsTwo ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!
carisa m. | Premières impressionsStaff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.
Eui C. | Expérience généraleFantastic. From placing a u-haul reservation to securing my storage unit.
Sandra e. | Premières impressionsGreat staff, service, secure, and wonderful experience
Debra D. | Expérience généraleI misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!
Olivia D. | Premières impressionsThe staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!
Stacey S. | Premières impressionsFinally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.
Heather P. | Expérience généraleGreat customer service. Very quick and thorough.
Stephanie K. | Premières impressionsGrate people at that Uhaul
Leon H. | Expérience généraleMerci
luis e. | Expérience généraleGreat experience and hassle free.
James K. | Expérience généraleGreat service. Always have had a good experience at this UHaul
James T. | Expérience généraleExcellent service & plenty of supplies
karen p. | Premières impressionsGreat place with great service.
DAVE W. | Expérience généraleGreat place for offsite storage! I used them for years and years.
DEBRA R. | Expérience généraleExcellent and efficient service. Tamara was very helpful.
diane w. | Expérience généraleAbsolutely no issues
jane s. | Expérience généraleexcellent customer service and my mover Tony did a great job. thank you! Marlene Cartland
Marlene C. | RéservationI found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!
KINOLA W. | Expérience généraleAwesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat
Richard T. | Expérience généraleAwesome
Tony R. | RéservationStaff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Merci.
stephanie l. | RéservationMerci.
derrick j. | Expérience généraleEverything was great, it would be nice if it was 24 hours though
Brandon S. | Expérience généraleGreat customer service, my move went very smoothly. Thanks U-Haul.
SHAWN E. | RéservationVery rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. "Call your own locksmith"
SUSAN T. | Expérience généraleGreat storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.
STEVEN A. | Expérience généraleThis is for move-out of units 1221 and 1251.
Beth S. | Expérience généraleStaff was super helpful and timely!
mark m. | Expérience généraleVery well equipped and efficiently run facility!
james r. | Expérience généraleWould recommend.
Patrick M. | Expérience généraleI had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!
BRITTANY H. | Expérience généraleExcellent service ‼️
MICHAEL W. | Expérience généraleFriendly and accomodating
William H. | Expérience généraleCourteous and friendly staff
marilyn t. | Expérience généraleOutstanding service--always very helpful.
BLAINE R. | Expérience généraleThe storage space and facility was perfect for our seasonal business needs.
Lawrence B. | Expérience généralegreat staff. very convenient location
ashish s. | Expérience généraleI had no issues
JARRELL B. | Expérience généraleI had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.
Sue M. | Expérience générale