Évaluations des clients U-Haul Moving & Storage of Fox Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Fox Valley
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Elvinas V. le
General manager charge me no correct
maddury s. le
The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.
courtney h. le
Very expensive when people down on hard times it should not be expensive to rent plus it’s every month
Natalie M. le
The gentlemen in the office were very nice and agreed to check the tire pressure before I left the lot since the van said "low tire pressure." It would be better if they checked the tire pressure and signals prior to handing the vehicle over to the customer.
manuel G. le
All very good
john B. le
Young man who checked me in and out was outstanding. Thank you
John B. le
The inside of the cab was not as thoroughly cleaned as I would have expected. Not expecting a detail cleaning, but crumbs and sticky "stuff" on the dash I would have expected to be removed from the previous customer. Otherwise, everything was great. The tire straps on the trailer did loosen a couple of time on the way down.
Michael C. le
Great management and staff.
Raja S. le
First time i am booking this truck and step by step process is suspense and easy as well. Really great process. Thank you so much
Daniel B. le
Customer service was excellent!!! 5stars, I had to rent a second vehicle for my move in a pinch and they did a awesome job accommodating my need! The 26’ super mover I had rented however, it got the job done..... the head liner was trashed, drove like a wet rag, and the trans had a ton wipers sucked, and shifted super hard, air brakes were terrible, and the list could go on..... the truck I rented should get decommissioned or made to a cube. I would feel bad for the person moving out of state in that thing.... breakdown ready. The ford van, amazing all around but it’s a new van so of course it was great in the move All and all, my day was great, I moved all my stuff, and didn’t have any issues. 9 out of 10 over all ............3 out of 10 for the super mover! Cheers -Dan B
Kenneth E. le
First trailer they tried to hook up, was old, pealing decals, and lights didn’t work. Had to switch to another trailer and update contract. Your app needs some real help. There are too many annoying upsell screens and the check in process does not function as most other app standards. Instead of saying UPLOAD a photo of license which indicates that you take a photo first and then select from your photo library, it should say TAKE a photo of license. There were other annoying inconsistencies that irritated me by time I got to store and counter to pick up equipment.
Daniel C. le
Very pleasant experience, helpful staff
joe W. le
Go in person to a physical location. Their 1 800 customer service is anything but! They are uncaring, unconcerned troglodytes that show no ambition in taking care of you, or your concerns. Fire the lot of them! One bright spot was David at the 1800 number, but what he did regarding pick up location was changed after the fact . I spent hours over the course of days in an attempt to find a one way truck for a couple of hours. Not a huge lift I would think.
Steven C. le
Nothing
Jacob T. le
the staff at the U-Haul facility was incredible and very helpful. it was a great experience and will be using the trailer anytime I go to pickup a car again and was a great price.
Pradip M. le
Excellent & quick customer service!!!!!
cliff W. le
????
Stephonn Y. le
Helpful personnel and great service
Scott F. le
Great work Tammy!
Marlene C. le
thank you U Haul! marlene cartland
Richard D. le
I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.
kaiser m. le
Theft of my vehicle
gail h. le
Everything worked out great. thanks.
Samantha P. le
Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.
Karen M. le
Great place to do business.
Audrey N. le
They were amazing and easy convenient use of equipment.
Cynthia J. le
The staff was always kind and helpful.
ANNE O. le
With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)
Samantha P. le
People were friendly and helpful. Facility is clean and the unit security is great!
Hildi G. le
So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly
April l. le
I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!
AshAnna M. le
Great service, kind & personable workers
carisa m. le
Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!
Eui C. le
Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.
Sandra e. le
Fantastic. From placing a u-haul reservation to securing my storage unit.
Debra D. le
Great staff, service, secure, and wonderful experience
Olivia D. le
I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!
Stacey S. le
The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!
Heather P. le
Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.
Stephanie K. le
Great customer service. Very quick and thorough.
Leon H. le
Grate people at that Uhaul
luis e. le
Thank you
James K. le
Great experience and hassle free.
James T. le
Great service. Always have had a good experience at this UHaul
karen p. le
Excellent service & plenty of supplies
DAVE W. le
Great place with great service.
DEBRA R. le
Great place for offsite storage! I used them for years and years.
diane w. le
Excellent and efficient service. Tamara was very helpful.
jane s. le
Absolutely no issues
Marlene C. le
excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland
KINOLA W. le
I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!
Richard T. le
Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat
Tony R. le
Awesome
stephanie l. le
Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!
derrick j. le
Thank you!
Brandon S. le
Everything was great, it would be nice if it was 24 hours though
SHAWN E. le
Great customer service, my move went very smoothly. Thanks U-Haul.
SUSAN T. le
Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”
STEVEN A. le
Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.
Beth S. le
This is for move-out of units 1221 and 1251.
mark m. le
Staff was super helpful and timely!
james r. le
Very well equipped and efficiently run facility!
Patrick M. le
Would recommend.
BRITTANY H. le
I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!
MICHAEL W. le
Excellent service ‼️
William H. le
Friendly and accomodating
marilyn t. le
Courteous and friendly staff
BLAINE R. le
Outstanding service--always very helpful.
Lawrence B. le
The storage space and facility was perfect for our seasonal business needs.
ashish s. le
great staff. very convenient location
JARRELL B. le
I had no issues
Sue M. le
I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.