Customer Reviews for U-Haul Moving & Storage of Fox Valley

Évaluation :

5

Everything was great! Your customer service at every level is exceptional...

Évaluation :

5

Thank you for the support.

Évaluation :

5

The guy at the front who always helps me with trucks and trailers at the Naperville location is always the best. Give that dude a raise, thank you. In and out of that place in like 2 mins every time.

Évaluation :

5

The guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.

Évaluation :

5

Always given my family and me excellent service . Family oriented when the pandemic hit went over and beyond to help us but many family too . Merci encore.

Évaluation :

5

Friendly. In formative. Welcoming.

Évaluation :

5

Front passenger side tire was down about 25psi, had to add tire pressure before I could get started.

Évaluation :

4

I had a major issue with a trailer hitch rental, and the manager, Sandy, at the Fox Valley facility went above and beyond to rectify it for me. I was majorly impressed after having quite a few disappointments that could have cost me quite a bit of money I didn't have. There were some unfortunate errors made, but then Sandy fixed the issue to the absolute best of her ability and I'm so grateful. Thank you, Sandy!

Évaluation :

5

Always a great experience at Fox Valley Uhaul Naperville. The staff is so friendly, professional, and helpful.

Évaluation :

5

All was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!

Évaluation :

3

Unfortunately they didn't have my dolly to rent offered to me to purchase one then sent me to another location to get one just put me so far behind on my moving time due to the inconvenience

Évaluation :

4

The mobile app is horrible. I tried 5 times to use the app to return the van I rented. Several times I finally got to the section to upload a picture of the mileage and the app wouldn't upload it. I finally gave up and had to pay the service fee because I wasn't able to return the next day to have the issue rectified.

Évaluation :

5

The service was excellent. Sandra called after my initial time slot and asked to move it a little later (no problem). I arrived early( 6:00 am) to drop car off on way to work. Sandra was just getting there and offered to take my keys and let me go on my way. They don't even open till 7 or 8 am. She couldn't of been nicer!

Évaluation :

1

Gas Petal got stuck vehicle has 99k on it good thing I could place it in neutral otherwise I would have hit somebody. good thing I only needed the truck for 12 miles. Otherwise it would have been a BIG ISSUE…

Évaluation :

1

I try to drop after hours and using website a cup of times and that was not working at all and now I have to pay it. Horrible experience.

Évaluation :

5

Excellent

Évaluation :

5

My experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.

Évaluation :

5

I can hardly think that there was anything they could "do better". It was a pleasure. Very good website and easy to use. I had just had a nightmare over the weekend with Budget for same truck. I will never go there again.

Évaluation :

5

These people are great, great customer service, I will always go to this location when I need their services!

Évaluation :

3

Your mobile check in and return process really needs to be revamped, When I tried to check in via the mobile app, I got as far as getting the keys and then could go no further. I could not upload the milage, gas gauge, tell the service that there was no dolly or moving pads. Sorry, but as a DIR of IT and manager of a Development group, yours lacks. On return, it should tell you per site where they want the trucks returned (yes a large undertaking but needed) as well as where to put the keys. (Not just Drop box) because each location is different it is a pain to find them.

Évaluation :

5

Great!

Évaluation :

5

U-Haul was like an angel in disguise, the van was implacably clean, like new. Thank you U-Haul <3 U.

Évaluation :

4

My iPhone with the latest iOS 16.0.3 could not be used to checkout online. The web interface is broken either by Apple or your User Interface software. Hope that gets fixed.

Évaluation :

5

At this moment, not much. All went as planned and was in and out in a timely manner thanks to the friendly staff. Thank you again!

Évaluation :

2

The truck I used ran bad the shifting of gears from 1 to 2 was long and and rough shifting which used much gas was very disappointing rental

Évaluation :

5

Storage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Merci.

Évaluation :

2

The staff acts like you are putting them out by being there. Also, didn't get a refund, even though I end my time at my storage unit 2-weeks early! Won't use U-Haul again.

Évaluation :

5

Great job !

Évaluation :

5

Everything went very smooth. No improvement recommendation

Évaluation :

1

I specifically chose to drop on in joliet, yet you automatically changed the drop off back at your place. Forcing me to add an hour of travel time as well as pay you more for miles used and the amount of gas i spent to replenish the truck. If drop off is chosen at the time of reservation it should NOT be changed after the fact especially not without the concent of the reserver. Thats rediculous and rude.

Évaluation :

5

They were quick to get me a quote and set up my appointment with options. When I arrived it went in quickly and was finished ahead of the time that they had told me.

Évaluation :

5

U-Haul fox valley team worked on the hitch installation gave me a call ahead to confirm and finished the installed as said within the ETA and explained everything after -- 100 % recommend to anyone looking to install a hitch - superb awesome team !

Évaluation :

5

They were great —‘expected me at my appointment time, told me exactly how long it would take, did it in exactly that time frame —‘everything was done correctly

Évaluation :

1

Customer service over the phone is extremely poor. I was led to believe I had a 2 year warranty on the phone and after harness replacement work was done I was told I had no warranty and need to pay the full amount. Intentional bait and switch or sheer incompetence, either way, you've lost my trust.

Évaluation :

5

Very helpful & easy to rent the van. First time & I would be back.

Évaluation :

5

Efficient and friendly staff.

Évaluation :

4

N.D.

Évaluation :

4

Truck was absolutely the worst. The driver side mirror shock so bad you could not even use it and made such a loud noise while driving. The header in tue truck looked moldy as water clearly was an issue prior to what appeared to be a newer window. It road so rough and the seats were terrible. I drove this over 400 miles and was beat up after. I would not recommend renting from UHaul as this was the second time the truck was simply terrible and kot road worthy. The team at the location were good. I gave over 3 weeks notice by reserving on line that gave estimated miles that should have been seen and the only one was this price of junk.

Évaluation :

5

I reserved/paid online very little wait to pick up trailer At the location.technician had it hooked up to my truck in 10 minutes. Whole visit lasted 25-30 minutes. Excellent.

Évaluation :

3

After drop service experience has been hit or miss. One time it was very good, the other time I had all the unexpected and incorrect charges. I had to get that corrected.

Évaluation :

5

Thank you. Appreciate

Évaluation :

5

Staff very friendly and helpful!

Évaluation :

5

Friendly helpful staff and easy to rent and pickup rental vehicle and also quick drop-off/return of rental vehicle Great job!

Évaluation :

5

The gentleman that assisted me on my rental is top notch very courteous and knowledgeable of the equipment and trucks that were available . I am so appreciative of the service and the help and the very efficient work of all your employees I am so sorry I didn't remember there names but it was 3 gentleman and they al moved with the goal of helping me get Ian's I like to say a purpose, end of story a great job and I won't forget the service, I will return for ever your faithful customer

Évaluation :

5

Easy in and out Good customer service

Évaluation :

4

Everything was much better experience than the last time

Évaluation :

5

Great people to do business with

Évaluation :

1

I want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn't even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2,6 miles from my home. From my home to storage was 16,5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don't take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn't even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!

Évaluation :

5

Employees were extremely helpful. Would recommend to anybody I know that in need of your services.

Évaluation :

1

It took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.

Évaluation :

5

I opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.

Évaluation :

4

24/7 access would be great.

Évaluation :

5

Every staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.

Évaluation :

5

I dont like that your company doesnt pro rAte i didnt have my storage over 30 days

Évaluation :

5

Counter person extremely helpful

Évaluation :

5

Staff was always helpful, professional and courteous.

Évaluation :

4

Facility was amazing.

Évaluation :

5

Sandra was very kind and helpful with making sure I had the correct size storage unit. Merci.

Évaluation :

5

The guys and lady was very very helpful I enjoyed them all and they very polite thank you all

Évaluation :

5

One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.

Évaluation :

5

Sandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.

Évaluation :

5

Staff very helpful, clean and secure.

Évaluation :

5

Front office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.

Évaluation :

5

Superb service!

Évaluation :

5

Great experience! Very helpful staff!

Évaluation :

5

Everyone and everything was Great!

Évaluation :

3

I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.

Évaluation :

5

The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.

Évaluation :

5

This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I've tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.

Évaluation :

4

I have used this facility for several years. Staff are always pleasant and helpful.

Évaluation :

5

The Manager and staff we awesome!

Évaluation :

2

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Évaluation :

5

EVERYONE WAS VERY HELPFUL

Évaluation :

4

In person staff great, over the phone customer service 👎🏽

Évaluation :

4

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Évaluation :

5

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Merci.

Évaluation :

5

No issues. Great facility

Évaluation :

4

Thank you for your help in making summer storage while in college easy to manage.

Évaluation :

5

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Évaluation :

5

Did not need the storage after all.

Évaluation :

5

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

Évaluation :

5

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Évaluation :

5

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

Évaluation :

4

Good location , good service.

Évaluation :

5

Staff is always so helpful

Évaluation :

5

Good customer service and very fast

Évaluation :

5

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

Évaluation :

5

Excellent service and highly recommended.

Évaluation :

5

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

Évaluation :

5

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

Évaluation :

5

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Évaluation :

4

Prices are high

Évaluation :

5

Amazingly clean. Staff is super friendly.

Évaluation :

5

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Évaluation :

5

Totally excellent in all areas.

Évaluation :

5

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci