Customer Reviews for U-Haul Moving & Storage of Fox Valley

Évaluation :

5

The fellow who registered us for the storage unit was very helpful.

Évaluation :

5

Friendly and professional Great prices too

Évaluation :

5

The initial trailer assigned had problems with lighting, but the team got me into one that was working correctly in short order.

Évaluation :

5

Please have uhaul storage destination location available for customers at least by the time of purchase. Also I think it would be ideal for uhaul to employ their own movers.

Évaluation :

4

Everything was fine it just the price some expansive that we need to close faster but everything else was good thank you

Évaluation :

5

The drop-off went smoothly. I appreciate that the agent helped us choose the right size storage unit, and was patient and friendly.

Évaluation :

5

Everything went well. No complaints.

Évaluation :

4

My only complaint is the loading and unloading area which is an outdoor dock with just a few spaces, usually taken up every time I've been there, and not by people that are loading and unloading. That's my only gripe.

Évaluation :

1

They are trying to pin damages made to the vehicle that I did not do! They have no proof and nobody from U-Haul even called to tell me about the "damage" or about them filing a claim. I am being scammed by this U-Haul

Évaluation :

5

Improve the App. It is confusing and difficult to navigate when planning the dates of drop off, pickup and delivery.

Évaluation :

1

Hello, I am quite frustrated with this experience. I scheduled my pickup for 7am, and arrived at 630am. However completing the pickup process was smooth, until I got the keys and noticed my truck was blocked in and had no way to get it out. I was not about to sit and wait for 2 hours and delay moving things as I had a planned schedule. I called and got transferred 4 times to random departments that were a complete waste of time. I called one and they said they noted I was unable to get out, I finally got it out after almost an hour of backing up the truck and going forward and barely clearing the 2 trucks blocking it. I spoke to the customer service rep and they noted for a compensation since this had happened. I would like that to be done. I am very disappointed with the pickup process. Gabby

Évaluation :

5

Easy to access and no problems. Friendly staff.

Évaluation :

3

The passenger side tires were low on tread and I asked the person hooking it up if the tread was enough and he said yes. I didn't think so, and had to travel across the country and also had a blowout on one of those tires.

Évaluation :

5

Very friendly and accommodating staff. Good price point. Highly recommended

Évaluation :

5

The staff was really helpful, and very quick. Being able to drop off the trailer after hours was incredibly helpful for the weekend.

Évaluation :

5

Unsure why a confirmation of the trailer plate and number was required after attendant was there at connection, but more frustrating was trying to respond with upload of the photo setup while it was not working and this even after requesting a second nee link, page may need attention

Évaluation :

5

I hate that when you reserve a UHaul trailer, you will not actually be getting your trailer at that location or returning it where you want to. It makes you feel completely taken advantage of. I'm reserving it, I should be able to count on it. This last time, the customer service person told me that even though I had to pick up in a completely out of the way location, I couldn't pick it up over the lunch break, and I couldn't be more than 30 minutes late or the reservation would go back in the system. If there was ANY other company to use other than UHaul, I would. We've had to use UHaul several times now, but I always hope I'll come up with a better option the next time. I just don't understand why you can't make reservations and stick to them.

Évaluation :

4

Lot was packed

Évaluation :

3

The chains on the trailer were too long. Employee had to twist them to take up the slack.

Évaluation :

1

Everyone working was nice but the unit I reserved was not available even though multiple associates said they can see my reservation. Ended up being there for 90min to get 2 5x10 units instead of 10x10 I reserved. Was not thanked for my patience and was told instructions instead of being guided to my two units after all that time. Really hope that what I reserved can be found and transferred into

Évaluation :

5

Thanks Sandra you and your team phenomenal. I highly recommend you and staff.

Évaluation :

3

I had problems with the reservation through the APP but that's not this location's problem. I took the truck 13 miles. I put 2 gallons of gas in but was still charged a 3 gallon fueling charge. Tell customers that each 12 miles is about 5 gallons of gas.

Évaluation :

1

The black male staff has a terrible attitude; if they don't want to work, they'd better not show up.

Évaluation :

5

There is absolutely nothing wrong with anything at this location everything was perfect clean , customer service was magnificent.

Évaluation :

5

I thought the staff was courteous and professional.

Évaluation :

5

It was a female employee that assisted me. She was very helpful and understanding. Great attitude and a hard worker.

Évaluation :

4

Two great employees, one when I came to pick up and one when I dropped off. They were polite, curious and professional.

Évaluation :

5

Customer service was great

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

There were two pads that required the code and I didn't know that i had to enter the code for both of them. Once the alarm went off and we called the 1800 number the employees explained what happened and gave a swipe card.

Évaluation :

5

Probably the best location i have visited! very friendly!!!!

Évaluation :

5

From the time I arrived to the time I departed, I was incredibly impressed at the level of professionalism and quality of customer service I received. The pricing for the hitch and installation was highly competitive, and the quality of workmanship and knowledge of installation provided by Kevin was second to none. Sandra was incredibly friendly and helpful with check-in and at departure, and was also helpful in providing quotes for a potential trailer rental for the future. I would not hesitate to recommend this U-Haul location to others and will definitely consider them for my trailer or trunk rental needs in the future.

Évaluation :

5

All good

Évaluation :

1

Manager or supervisor was spotting the trucks in very high speed and almost collided with me while I was parking the truck. Words were exchanged and what he had said, I took it as a thread. I will be emptying my unit soon and won't be back to that location again.

Évaluation :

2

My storage units was not what I wanted.the units were to small,to commdation my things.The manger quote that's units will,be big enough for a three bedrooms apartment,it didn't work out for me.

Évaluation :

5

Agent was super helpful. I m sorry I can't remember his name but he was awesome!!

Évaluation :

5

Pick and drop off was efficient and price was reasonable.

Évaluation :

5

Everything went fine. People were very friendly and thorough. Got me in and out quickly.

Évaluation :

5

Sandra and her staff are amazing, couldn't have asked for a better drop-off experience!

Évaluation :

5

General manager was awesome! Excellent service à la clientèle

Évaluation :

4

The employee went out of his way to accommodate my needs for a specific item.

Évaluation :

5

Everything was great!

Évaluation :

1

No one help at location, wasted 30 mins. Selected for mobile check in but key did not work. Wasted lot of time!

Évaluation :

5

Matas was friendly and knowledgeable.

Évaluation :

5

Forever

Évaluation :

5

Ride of the truck we rented was extremely bumpy on a smooth highway.

Évaluation :

5

Rien

Évaluation :

4

still some leaves and dirt in the back trailer... nothing material. also heat did not work very well in truck

Évaluation :

5

The customer service was great at this location. The gentleman that helped me was very, very helpful and I appreciate him taking the time to answer any questions and all questions I have very professional I would give them 10 stars if I could.

Évaluation :

5

Jacob was very accommodating and knowledgeable.

Évaluation :

3

Our truck reeked of weed. They should pay attention to the smell of the trucks

Évaluation :

2

Vehicle was in good working condition. Interior showed wear and ground in dirt, but not excessive. There as a spot on the floor bed of the van that looked like someone had thrown up on that spot and it was not fully cleaned. Overall, this has been a good location from which to rent and staff is polite. The changes in the U-Haul model to reduce staffing and costs are not customer friendly in my opinion. You are shifting all work to the customer and forcing customers to navigate you app. This includes entering PII and managing vehicle check-in. The bottom line is that your business model has reduced my level of satisfaction and will be an obstacle to my renting from U-Haul again.

Évaluation :

5

Very good

Évaluation :

5

I was very pleased with my storing experience with U-Haul. I wanted to rent a larger area but nothing in the size I needed was available.

Évaluation :

5

The process was quick and easy

Évaluation :

5

Because they go above and beyond

Évaluation :

5

I couldn't have asked for better service. The facility meets all my expectations. Everyone is polite, friendly, and very helpful. I would definitely recommend you.

Évaluation :

5

Excellent facility, outstanding staff

Évaluation :

5

Facility was easy to use, clean and well managed over the three years I rented space. Felt secure and protected with appropriate security systems. Experience with staff was good in most cases, but not excellent. Would recommend this location to friends based on my overall experience.

Évaluation :

2

Morning desk staff on 10/31/24 and maintenance lady were rude and lied about cost of mattress removal.

Évaluation :

2

Price to high Hate that I had to pay a full month and didn’t stay the full month Too money hungry

Évaluation :

5

I’m really grateful for U-Haul!

Évaluation :

5

Fantastic facility! I have already recommended them! Shout out to Bryan and Jacob!

Évaluation :

3

It's hard to contact the manager. It took over 3hrs to get in touch with him.

Évaluation :

5

This location gives good service hospitality and always timely I recommend I recommend for everyone to come here that needs a place to storage the things

Évaluation :

5

Smooth process start to finish. No waiting in line and lock was in unit. Moving is stressful enough. U-Haul has thought of everything.

Évaluation :

3

Very expensive compared to other UHaul facilities.

Évaluation :

5

Jacob Fisher was very friendly and helpful. All staff was friendly. The owner is great.

Évaluation :

5

Je referais appel à lui.

Évaluation :

5

The general manager and staff was very nice and professional and she explained how to get into my storage Very professional

Évaluation :

5

U Haul Rep was extremely professional

Évaluation :

5

staff was helpful. carts are plentiful

Évaluation :

5

Very professional and friendly staff. Many units to choose from. My unit was clean and well lit.

Évaluation :

5

Love the staff they are amazing

Évaluation :

5

The best customer service I ever had

Évaluation :

1

I would not recommend U-Haul to anybody, the reason: Terrible website, it is a nightmare, it glitches all the time and I had problems with it since day one. First experience was when I returned my rental truck, it took me 2 hours to return it because the website was not working properly. Customer service agent was helpful but it took her a while to actually complete the return because she insisted in help me trouble shoot, website was not working. The second bad experience was when I set up my monthly payment and for some reason it was deleted and my payment did not go through. Lastly, when I was moving out it took me forever to load the pictures of my unit showing it cleaned and empty, I kept getting redirected to the previous page.

Évaluation :

5

U-Haul staff members were great and made our rental from start to finish easy, professional and smooth.

Évaluation :

5

Great service, friendly, compassionate

Évaluation :

2

Dirty overall. Rent too expensive. General water and bug damage in unit. Not work the price.

Évaluation :

5

The guys were the best very helpful the greatest

Évaluation :

1

Elevator broken on day of move-in. Why is there only one elevator for the entire bldg? Woman at counter was unapologetic and totally indifferent to us offering no solutions other than, "there are stairs." We wasted time, money and gas loading a uhaul, driving to the facility and then having to drive back home and unload the truck. There was no possible way we could have moved our stuff in using the stairs. There was no way we could have moved in using the stairs. It would have been extremely exhausting and so time consuming, we would not have made it to our other destination that day. I have knee problems and could not have made all those trips carrying heavy boxes up stairs. What makes this situation worse is that I had spoken with a man at this facility the day before to reserve our unit. He was aware we were moving in the next day and made no mention of the elevator being broken. We know it was broken that day before. There were some gentlemen there attempting to move in a second time and told us the elevator was broken the day previous. What a dumb facility. Only one elevator. No communication with customers regarding state of said elevator. And sullen, indifferent staff manning the front desk. We got this unit free for a month and I don't even want it anymore. I rather pay a different company like Metro Storage.

Évaluation :

1

Have rented trucks before, got a storage unit and have had to push my move back 2 times because their elevator is down. Everyday, it was supposed to be fixed the following day. Will be canceling contract and never got to use it.

Évaluation :

5

The staff is what makes the experience most comforting by being accessible and informative

Évaluation :

5

Bryan was extremely helpful

Évaluation :

5

Thank you for five years for a secure and friendly place to store our overflow of "stuff".

Évaluation :

5

Clean, well lit facility with reasonable security. The staff was helpful.

Évaluation :

5

Sandra is most helpful and resourceful

Évaluation :

5

Very satisfied

Évaluation :

5

Awesome experience

Évaluation :

5

Brian was amazing! He answered all questions and concerns in a professional manner. He was very helpful in showing me the way to my unit.

Évaluation :

3

There is only one elevator so if there are multiple people moving in at the same time it is very inefficient. The double doors close at 7pm and this was not communicated so if I had shown up with my filled uhaul after 7 I only would be able to utilize a single door to get challenging to move objects through it.

Évaluation :

5

Had a wonderful experience stuffing and retrieving my household stuffs. A well secured and neatly maintained area coupled with affordable prices prompted me to go for this without a second thought.

Évaluation :

1

My unit had many power tools stolen out of it. Not happy and manager claimed it was not possible. However, must have been inside job to get lock open and clear out tools. Not sure why camera footage not included. I will not use UHaul after this experience.

Évaluation :

5

Blair was wonderful. Made checking-in smooth and easy !!!! Highly recommend this location because it is so clean and organized. Well lit areas. No concerns.

Évaluation :

4

Prices are too high and you would think if a person had a storage for a few years , they would at least get a discount for being such a loyal customer.

Évaluation :

5

The only disagreement I have was the scrap gentleman showing up to pick up debris that was unsafe conditions

Évaluation :

4

Expensive

Évaluation :

5

Great service!

Évaluation :

5

A dumpster nearby would be helpful. Appreciate the opportunity to donate on the premises!

Évaluation :

5

Good nice courteous staff, especially the manager Brian he was very nice and knowledgeable

Évaluation :

4

Prices did increase but it’s understandable when so many people sold places and needed stuff stored

Évaluation :

5

Uhaul 's got you covered!

Évaluation :

5

U-Haul went above and beyond to help with all my needs. I truly appreciate the staff working along with Sandy at the U-Haul fox valley in Aurora. Merci.

Évaluation :

1

I had a real bad experience I rented a storage space turned out I didn't need it I called 3 days later to see if I could get a refund the lady was rude and mean and instead of telling me I needed to remove the lock for a move out she charged me a extra month now I never used the unit I paid for the storage placed the lock she could have offered me a credit or something I'm a customer.

Évaluation :

2

The young lady that assisted me did not provide good customer service. When I inquired about the 1 mo free offer online, which was inaccessible, at the time of my reservation; the young lady simply stated that it's "only for a one way" ordered from that location. When I advised her that all of this information was not mentioned online, she simply stated "well that's not how we do it here ". Long story short, she had absolutely no empathy nor offered any suggestions when I explained that I was hoping to take advantage of the 1st month free because I don't expect to use the storage more than a couple days. Your website is very misleading. Unfortunately, I think this is the first time I've used U-Haul storage and I don't believe that you guys will be my first choice again…God forbid the need should arise. I am currently homeless and I know it's not your problem. I chose you guys for the convenience of location and to stress less; instead I get insult added to injury with false advertisement. I don't like complaining but being in customer service, myself, for years has taught me the importance of QUALITY SERVICE. Thank you so much for your time and this opportunity to express my concerns. God bless you!

Évaluation :

5

Everything was great! Will definitely use again if need too.

Évaluation :

1

I reserved a 10x15 storage unit on Tuesday 3/21, and begin use on Saturday 4/1. I hired a moving company to assist my transition. When i arrived with a truck load of my items and a team of movers, I am told there is no 10x15 available, and the best I can be accommodated is with 10x10 storage unit. But, I am not given a 10x10. I am given two 5x10s equating to a 10x10 space. But, this is inaccurate and poor selling tactic. I was foreced to remove items from what I needed to be stored and make other arrangements while I'm paying a team of movers watch and wait for me to deal with this situation. The best compensation I was offered is 1 free month of storage on the (1) 10x5 unit I only ended up using. This issue cost me an extra $350 to find another storage unit for my stuff and pay for the team of movers. I am extremely frustrated with the U-Haul storage service at this location. I trust U-Haul runs other locations more efficiently and hope I will be compensated as a paying customer.

Évaluation :

5

Thank you for creating a secure storage space!

Évaluation :

4

This location is a delight to work with. Everyone was so helpful and respectful of my time. I would recommend this facility who's looking for a hassle free experience.

Évaluation :

3

Im almost positive I chose a space that was big enough for up to 1 200 sq ft. When I saw the space it seemed extremely smaller. Not sure, but we moved everything in nevertheless.

Évaluation :

5

Everyone was super friendly! I have used this facility numerous times over the years and I love it!

Évaluation :

5

The guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.

Évaluation :

5

All was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!

Évaluation :

5

My experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.

Évaluation :

5

Storage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Merci.

Évaluation :

2

The staff acts like you are putting them out by being there. Also, didn't get a refund, even though I end my time at my storage unit 2-weeks early! Won't use U-Haul again.

Évaluation :

5

Great people to do business with

Évaluation :

1

I want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn't even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2,6 miles from my home. From my home to storage was 16,5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don't take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn't even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!

Évaluation :

5

Employees were extremely helpful. Would recommend to anybody I know that in need of your services.

Évaluation :

1

It took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.

Évaluation :

5

I opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.

Évaluation :

4

24/7 access would be great.

Évaluation :

5

Every staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.

Évaluation :

5

I dont like that your company doesnt pro rAte i didnt have my storage over 30 days

Évaluation :

5

Counter person extremely helpful

Évaluation :

5

Staff was always helpful, professional and courteous.

Évaluation :

4

Facility was amazing.

Évaluation :

5

Sandra was very kind and helpful with making sure I had the correct size storage unit. Merci.

Évaluation :

5

The guys and lady was very very helpful I enjoyed them all and they very polite thank you all

Évaluation :

5

One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.

Évaluation :

5

Sandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.

Évaluation :

5

Staff very helpful, clean and secure.

Évaluation :

5

Front office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.

Évaluation :

5

Superb service!

Évaluation :

5

Great experience! Very helpful staff!

Évaluation :

5

Everyone and everything was Great!

Évaluation :

3

I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.

Évaluation :

5

The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.

Évaluation :

5

This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I've tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.

Évaluation :

4

I have used this facility for several years. Staff are always pleasant and helpful.

Évaluation :

5

The Manager and staff we awesome!

Évaluation :

2

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Évaluation :

5

EVERYONE WAS VERY HELPFUL

Évaluation :

4

In person staff great, over the phone customer service 👎🏽

Évaluation :

4

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Évaluation :

5

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Merci.

Évaluation :

5

No issues. Great facility

Évaluation :

4

Thank you for your help in making summer storage while in college easy to manage.

Évaluation :

5

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Évaluation :

5

Did not need the storage after all.

Évaluation :

5

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

Évaluation :

5

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Évaluation :

5

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

Évaluation :

4

Good location , good service.

Évaluation :

5

Staff is always so helpful

Évaluation :

5

Good customer service and very fast

Évaluation :

5

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

Évaluation :

5

Excellent service and highly recommended.

Évaluation :

5

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

Évaluation :

5

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

Évaluation :

5

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Évaluation :

4

Prices are high

Évaluation :

5

Amazingly clean. Staff is super friendly.

Évaluation :

5

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Évaluation :

5

Totally excellent in all areas.

Évaluation :

5

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci

Évaluation :

5

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Évaluation :

5

The manager/ owner of this facility was nice and helpful.