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Very simple process and great service!
The self pick up didn't work. Otherwise rental excellent. Counter person helped me.
I think everything is going good.
The Customer Service was Excellent! This is my go to Uhaul Store. I don't give comments often at all. Thank you Uhaul team.
Have them talk with Tammy, she's the one that made it work!
Everything was great. Check in was smooth, truck was nice and drop off was easy.
One of the best services I had at u-haul places. I did walk-in and left with a truck within 10min. Awesome
The employee added additional insurance to my contract without agreeing with me. He promised to return the money but did not make a refund. Wiper did not work on the car.
N/A
The people working at the site were excellent! The process was seamless; I can't imagine things going any smother than they did. I would definitely return to this location for my future rental needs!
Front Desk person was very polite. Truck was nice and toasty when received. Upon return employee was also very polite. I had a very nice experience. Will definitely recommend.
Went quickly and smoothly.
The reserved pickup location was changed after the established pickup time. This resulted in a delay of 2 hours due to additional travel time to new pickup location. This was not the location's fault but Uhaul could have notified us on a timely manner. The reservation was made several days in advance.
Staff needs and must wear mask appropriately. They work with the public and no one was wearing their masks over their nose! So disappointing. Lady at front desk was very rude
Very knowledgeable staff excellent service
Professional
NOT Aurora's fault. Corporate's fault. Pick up location changed twice. Last change was only a couple hours before pick up and took me 40 minutes out of my path overall and added an hour to my pick up time. No offer for a discount! There were multiple parties affected and added cost. No offer to mitigate my damages incurred.
I brought the rental truck back on 12/14/20 at 4:45pm. It was due to be back at 5pm on 12/14/20. It is showing On the charges that I bought the truck back at 12/15/20 at 06:20 am. This is in accurate. The two workers there told me the computer system was down and could not give me a receipt. They showed me a paper that I asked to take picture of. They were also very rude. If you need verification, I have proof of a Uber ride from your facility to my home after dropping the rental off. Please provide me with a accurate receipt. Good day to you, Sebee Boudreaux
2 rentals in 2 days, each went off without a hitch. Katie at the Aurora location, v kind and patient with my questions. I have, and will continue to recommend
So unacceptable and very unhappy with you services!!
Person that helped me was EXTREMELY NICE, efficient, helpful, kind....I wish all transactions could be so pleasant!
U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.
The first location I was scheduled to pick up at, off Washington St in Naperville, IL - the gentlemen was the rudest and most unprofessional representative of a company I have encountered. The amount of disrespect shown by that gentleman caused me to require a new location, more miles and more money. Very disappointed. The actual location I picked it up from was fine.
Be dependable. Location was fine but the prior week your company called me 4 pm the night before to tell me no truck was available. So we had to reschedule last minute. And your Customer Service person didn't seem very caring when they called to tell me no truck was available. Very frustrating & disappointing to think you have a truck & then find out last minute you don't.
Naperville
Staff was very friendly during checkout and returning the equipment. Thank you!!! Web site reservation was easy and fast!
Great manager and friendly staff! Used this UHAUL location many times and recommended it to many friends over the years!!
The manager/ owner of this facility was nice and helpful.
Staff was helpful and quick to handle my needs.
Customer Service was not up to par. I asked two questions one was answered with no and no reasoning and no one to check with and the other question was blown off
They are always so friendly and helpful
I would only suggest that Uhaul will cut off lock if you forget combination. It would be helpful and you could charge a small fee for the service. Thanks again! Great service.
Front desk employees are very unpleasant. There was no people in line behind me and the representative was mad, she doesn't even made an effort to avoid having a “not in a mad mood†face. When I was attended by another representative, the first representative just ran away. Not even a good morning, thank you or have a ni day. So disappointing.
Everything went smoothly. Great customer service.
I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..
Great customer service on the phone!!!
Great service!!!
The experience that I had was very good. Both representitives that I spoke with were very helpful.
Is was horrible truck needs some work couldn't go over 45 miles sound like it need a transmission and the latch on the door got stuck
Great staff no issues.
Everyone here is always so nice.
Vehicle was jittery and interior was smelly. Vehicle is mechanically not maintained well.
Friendly and helpful people
There's 3 people working there the guy supper friendly gir behind the register supper nice the other older girl who im guessing moves the trucks had some anger issues or bad day.
I wasn't informed that I would be charged for gas usage. I was told that I had plenty of gas for the trip and not to worry about gas. I feel that this is a deliberate move by U-Haul to deceive the customer and achieve additional revenue.
The marker lights on the passenger side kept going out and the trailer was not at the location that was originally ordered from which took time out of my day other than that the people at the facility were very nice
The front desk person, was not helpful at all. He took his sweet time to respond. I want to check in through the app and that was of no help, I had to go inside. So Uhaul need to work on the app.
As always courtesy friendly helpful.
Nothing
The service was excellent. Pickup and return went flawlessly. The staff was courteous and helpful. Trail had not been swept out, there was some dirt nothing bad but not swept.
Fast reservation to pick up truck
The person who waited on me did an outstanding job. I've rented from this place before and the same experience. Good job
Quick in and out, clean equipment, good experience again at location
Always helpful.
After not having my reservation I was put into a smaller Unit but it will work
Excellent service!! The staff were professional and helpful!! Thank you!!
Tamara the manager was fantastic.
I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul
We had an overall very positive experience.
Great customer service, friendly staff
The people who worked there were very friendly and helpful.
We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.
I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.
Staff is great and offers excellent customer service!
This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO
24 hour accessibility would be greatly appreciated
No note on needing a ‘card’ to access the storage area. The front desk employee was also unable to make one for me because “the card readers at the checkout registers were down”.
Very helpful and friendly staff.
It’s great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.
We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)
Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.
Best climate control facility in the area. Would definitely use again.
Everyone was great and a lot of help Thanks!
Clean and secure, thank you.
great
I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month
Great costumer service.nice clean facility.
This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!
I would definitely rent a unit again from you all.
I have cleaned out unit 1266 . End rental!
I would rent from U-Haul again in a aheart beat
The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.
Very expensive when people down on hard times it should not be expensive to rent plus it’s every month
thank you U Haul! marlene cartland
I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.
Theft of my vehicle
Everything worked out great. thanks.
Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.
Great place to do business.
They were amazing and easy convenient use of equipment.
The staff was always kind and helpful.
With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)
People were friendly and helpful. Facility is clean and the unit security is great!
So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly
I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!
Great service, kind & personable workers
Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!
Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.
Fantastic. From placing a u-haul reservation to securing my storage unit.
Great staff, service, secure, and wonderful experience
I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!
The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!
Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.
Great customer service. Very quick and thorough.
Grate people at that Uhaul
Thank you
Great experience and hassle free.
Great service. Always have had a good experience at this UHaul
Excellent service & plenty of supplies
Great place with great service.
Great place for offsite storage! I used them for years and years.
Excellent and efficient service. Tamara was very helpful.
Absolutely no issues
excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland
I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!
Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat
Awesome
Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!
Thank you!
Everything was great, it would be nice if it was 24 hours though
Great customer service, my move went very smoothly. Thanks U-Haul.
Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”
Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.
This is for move-out of units 1221 and 1251.
Staff was super helpful and timely!
Very well equipped and efficiently run facility!
Would recommend.
I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!
Excellent service ‼️
Friendly and accomodating
Courteous and friendly staff
Outstanding service--always very helpful.
The storage space and facility was perfect for our seasonal business needs.
great staff. very convenient location
I had no issues
I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.
