Le client n'a pas laissé de commentaire.Kathryn O.
Customer Reviews for U-Haul Moving & Storage of Fox Valley
Pour nous contacter
Aurora, IL 60504
(SW corner of Route 59 and Ogden)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Engine seemed to have problems, mobile checkout was difficult to access, would not find my location, should allow pictures taken to uploaded rather than taking pictures( especially since it was raining hard at that point)THOMAS N.
Great experience, Tammy was terrific from to finish. She made the pickup of truck easy and return team finish the experience just as friendly. Well done!TERRY D.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.mark G.
Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. MerciAlfred G. | Expérience générale
Le client n'a pas laissé de commentaire.MEAGAN G.
Nothing Excellent Customer service! Sandra was outstanding. Merci.MAGIE W.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.CONTREATER W.
Le client n'a pas laissé de commentaire.LORENZO M.
Great place to rent from. Good crew and very helpfull!JOHN L.
Le client n'a pas laissé de commentaire.GERALD L.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Brett C.
Well staffed. Knowledgeable and personal staff as well. Equipment always clean. Would recommend using this location if you need a rental vehicle.MICHAEL C.
Everything went smoothly from online check in to picking the truck up to the return of the truck. The only thing I can say that needs improvement was the young man who checked us in was all business no â€œ helloâ€ , â€œ thank youâ€ etc. Good customer service is always appreciated.Frank B.
Wonderfully smooth and easy. Love the app, no touch, simple pickup and drop-off.DAN A.
Le client n'a pas laissé de commentaire.LUN H.
Le client n'a pas laissé de commentaire.JAN W.
Le client n'a pas laissé de commentaire.MARGARET BETH H.
The location and staff I interacted with were great and very helpful. My experience with the U-haul app was abysmal. I tried to use it to pickup and drop off the truck I had rented and despite have all the proper permissions, the app would not use my camera. When picking up, I was able to get help from the location attendants, but when dropping off after hours, I had to use the web browser on my phone. The website was able to use my camera, but was incredibly slow and broken. The entire process of using the app or website was incredibly frustrating and ended up wasting almost an hour of my time at the end of an already long day. Until the technology side of the process is made usable, I will not recommend U-haul to others.NATHANIEL G.
James was great!John Z.
Thanks you !Carlos B.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.DARRYL H.
nicest, most friendly, knowledgeable staff!JOHN M.
Le client n'a pas laissé de commentaire.Kurt B.
Le client n'a pas laissé de commentaire.Pradip S.
Great experience!! Easy reservation online. Very quick. Pick up was quick and hassle free,the agent was knowledgeable and very nice he made my experience smooth. The return was fast and super convenient. I didn't have to fill out any paperwork. I will definitely do this again. MerciLeticia R.
Le client n'a pas laissé de commentaire.ROGER H.
Very big operation. Lots of equipment. Great employee work there. Starbucks while you check in.JEFFERY W.
Le client n'a pas laissé de commentaire.Keith O.
Le client n'a pas laissé de commentaire.Julio R.
Le client n'a pas laissé de commentaire.EARL B.
Always great ... On a scale of one to five they are a 15.always such great servicesSTEPHEN S.
Le client n'a pas laissé de commentaire.JAIME Q.
This is a great location. Extremely quick and efficient. I have used them for a trailer a few times now and each time they do a great job! Keep up the great work!CHRISTOPHER N.
Have more help at the front desk on weekends.TIMOTHY S.
I was offered a months free storage. I moved items in 2/26/21 and moved items out 4/5/21. I do not understand why I was charged 174,95 for a full months rent.KENT A.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.DEBORAH P.
Le client n'a pas laissé de commentaire.DAVID B.
Moving is a stressful & strenuous exercise for all involved. Due to events outside of my control, I had to change my reservations. The art 59 operatives could not have been more helpful courteous & professional.JOHN C.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.JAMES R.
The ladies are so efficient and always always so very helpful. I will never go else where. They are great, so easy ...they always have alternatives if something is working out...10 stars out of 5..STEPHEN S.
The service was very good. We would recommend you to anyone. Your employee who help us at the register was helpful and most informative. We would use you again. Thank you. Joy DickersonB D.
Le client n'a pas laissé de commentaire.ashley f. | Expérience générale
Le client n'a pas laissé de commentaire.Jose P.
Le client n'a pas laissé de commentaire.BENITA P.
The couple was not working properly. Had a great deal of difficulty getting the trailer reconnected to truck.BRUCE L.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.ABIGAIL E.
Very nice truck... run like a charm...David P.
Signage, they are part of a furniture store.ANN D.
Le client n'a pas laissé de commentaire.DARRELL W.
The new trailer jacks to raise and lower trailers are garbage, both of the 12x6 trailers has broker casters. I was in situation as a customer where I couldn't get the trailer off my hitch without prying it off.JUSTIN K.
Le client n'a pas laissé de commentaire.ABDUL Q.
Le client n'a pas laissé de commentaire.CURTIS T.
Le client n'a pas laissé de commentaire.LARRY R.
Everything is just fine you don't have to change anything customer service was wonderfulLA VICTORY G.
Le client n'a pas laissé de commentaire.Leonel M. | Expérience générale
Le client n'a pas laissé de commentaire.VICTORIA L.
Le client n'a pas laissé de commentaire.MICHAEL G.
The employees are the best at this location. They are knowledgeable and professional. They are friendly and respectful.MARILYN T.
No improvement needed. Great service thank youERWIN D.
Great staff they work well together. Friendly!YOLANDA G.
The staff here were great! We needed a trailer last minute and they were quick and VERY helpful. Ensured that everything was hooked up properly and I was on my way. This really was the easiest rental experience I have had. Thank you to the team.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.MATTHIAS E.
Nothing. We only come to this location because of the good running condition and cleanliness of the trucks. Also, the great customer service .DAVID M.
Stay as you are.CARRIE J.
Remove pallets out of the customers path. I almost tripped over them when I came in.Margea C.
I requested contactless but did not receive truck information in advance so I still had to go to the counter and follow a slower equipment pickup process.ERIC Y.
Le client n'a pas laissé de commentaire.BRANDI G.
Le client n'a pas laissé de commentaire.BRADLEY H.
Make sure all equipment is fully functional. The padlock to the back of the truck was broken. I had to purchase my own at a retail store at the last minute.JOSEPH V.
Wouldn't change a thing, always easy to rent from UHAULPAUL K.
Number 1 it is a mistaken identity it was another person with same nameJEFFREY A.
Le client n'a pas laissé de commentaire.Ken M.
Le client n'a pas laissé de commentaire.Peter R.
Top notchTHOMAS P.
Le client n'a pas laissé de commentaire.BARBARA S.
Quick booking process, cargo van ready to roll on time & return process put me in and out of their within minutes. One happy/satisfied customer!JAMES D.
The price was great and the people who checked us in and out were very pleasant and fast. ThanksNick M.
The renter before Me spilled transmission fluid in it and I asked for another trailer but the Man said He would mop it out well it still reaked and now We have to wash all Our clothes.DOUGLAS P.
The ladies run that business like clockwork. 5 stars all the time. Thank you for having a great staff.STEPHEN S.
Le client n'a pas laissé de commentaire.KENNETH H.
Le client n'a pas laissé de commentaire.Davoid K.
Le client n'a pas laissé de commentaire.BRUCE F. | Expérience générale
Le client n'a pas laissé de commentaire.ANN B.
Le client n'a pas laissé de commentaire.Tom N.
Overall a pleasant experience. Check in and check out was quick. I was happy and will use again. Thanks again.DAVID H.
Le client n'a pas laissé de commentaire.RONALD S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA D. | Expérience générale
Le client n'a pas laissé de commentaire.NATASHA S.
Le client n'a pas laissé de commentaire.Malinda A. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON P.
Excellent and outstanding service from the associates of Uhaul. They were all professional and helpful. MerciERWIN D.
Le client n'a pas laissé de commentaire.Beatrice E. | Expérience générale
Le client n'a pas laissé de commentaire.SHADRACH A.
Le client n'a pas laissé de commentaire.FRED P.
Not much to improve - I traveled 45 minutes out of my way to patronize this location because I have had good experiences with them in the pastRonald J.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Laurence H.
Le client n'a pas laissé de commentaire.joshua s. | Expérience générale
Le client n'a pas laissé de commentaire.Velyncia W. | Premières impressions
Le client n'a pas laissé de commentaire.ralph c. | Premières impressions
Le client n'a pas laissé de commentaire.Armin W. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy M. | Expérience générale
U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.Douglas F. | Expérience générale
The manager/ owner of this facility was nice and helpful.Lyris S. | Expérience générale
Le client n'a pas laissé de commentaire.corey ryan a. | Expérience générale
Le client n'a pas laissé de commentaire.alan l. | Premières impressions
I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..Douglas F. | Premières impressions
Everyone here is always so nice.Michelle W. | Premières impressions
Friendly and helpful peoplemike h. | Expérience générale
As always courtesy friendly helpful.Debra L. | Premières impressions
Le client n'a pas laissé de commentaire.Ron B. | Premières impressions
Always helpful.Diane W. | Premières impressions
After not having my reservation I was put into a smaller Unit but it will workPamela B. | Premières impressions
Le client n'a pas laissé de commentaire.Tom S. | Expérience générale
Excellent service!! The staff were professional and helpful!! Thank you!!Christopher T. | Expérience générale
Tamara the manager was fantastic.Trae R. | Premières impressions
Le client n'a pas laissé de commentaire.mark k. | Premières impressions
Le client n'a pas laissé de commentaire.QUINN M. | Expérience générale
Le client n'a pas laissé de commentaire.tarra V. | Expérience générale
Le client n'a pas laissé de commentaire.randy p. | Expérience générale
I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haullatonia f. | Expérience générale
We had an overall very positive experience.mark g. | Expérience générale
Great customer service, friendly staffBilly L. | Premières impressions
The people who worked there were very friendly and helpful.James M. | Premières impressions
Le client n'a pas laissé de commentaire.vicki p. | Expérience générale
We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.TODD B. | Premières impressions
Le client n'a pas laissé de commentaire.ricky b. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos R. | Expérience générale
I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay 100 $more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.Brenda G. | Premières impressions
Staff is great and offers excellent customer service!MONICA W. | Expérience générale
This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEOnicholas o. | Expérience générale
24 hour accessibility would be greatly appreciatedShamisha T. | Expérience générale
No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".Rafal M. | Online Move In
Very helpful and friendly staff.ALBERT O. | Premières impressions
Le client n'a pas laissé de commentaire.Ismael G. | Expérience générale
It's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.Kelley B. | Expérience générale
We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)BRIAN T. | Expérience générale
Le client n'a pas laissé de commentaire.Tom K. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos R. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA G. | Expérience générale
Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.jalissa s. | Premières impressions
Best climate control facility in the area. Would definitely use again.Anna F. | Expérience générale
Everyone was great and a lot of help Thanks!Timothy S. | Expérience générale
Clean and secure, thank you.Gerald G. | Expérience générale
greatRoss T. | Expérience générale
I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full monthMichael N. | Expérience générale
Great costumer service.nice clean facility.Vikki H. | Premières impressions
This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!ASHLEY K. | Expérience générale
I would definitely rent a unit again from you all.Kimberly E. | Expérience générale
I have cleaned out unit 1266 . End rental!Nelson G. | Expérience générale
I would rent from U-Haul again in a aheart beatLYNDELL M. | Expérience générale
The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.maddury s. | Premières impressions
Very expensive when people down on hard times it should not be expensive to rent plus it’s every monthcourtney h. | Expérience générale
thank you U Haul! marlene cartlandMarlene C. | Expérience générale
I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.Richard D. | Expérience générale
Theft of my vehiclekaiser m. | Expérience générale
Everything worked out great. thanks.gail h. | Expérience générale
Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.Samantha P. | Expérience générale
Great place to do business.Karen M. | Expérience générale
They were amazing and easy convenient use of equipment.Audrey N. | Expérience générale
The staff was always kind and helpful.Cynthia J. | Expérience générale
With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)ANNE O. | Expérience générale
People were friendly and helpful. Facility is clean and the unit security is great!Samantha P. | Premières impressions
So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendlyHildi G. | Premières impressions
I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!April l. | Expérience générale
Great service, kind & personable workersAshAnna M. | Premières impressions
Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!carisa m. | Premières impressions
Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.Eui C. | Expérience générale
Fantastic. From placing a u-haul reservation to securing my storage unit.Sandra e. | Premières impressions
Great staff, service, secure, and wonderful experienceDebra D. | Expérience générale
I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!Olivia D. | Premières impressions
The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!Stacey S. | Premières impressions
Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.Heather P. | Expérience générale
Great customer service. Very quick and thorough.Stephanie K. | Premières impressions
Grate people at that UhaulLeon H. | Expérience générale
Merciluis e. | Expérience générale
Great experience and hassle free.James K. | Expérience générale
Great service. Always have had a good experience at this UHaulJames T. | Expérience générale
Excellent service & plenty of supplieskaren p. | Premières impressions
Great place with great service.DAVE W. | Expérience générale
Great place for offsite storage! I used them for years and years.DEBRA R. | Expérience générale
Excellent and efficient service. Tamara was very helpful.diane w. | Expérience générale
Absolutely no issuesjane s. | Expérience générale
excellent customer service and my mover Tony did a great job. thank you! Marlene CartlandMarlene C. | Réservation
I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!KINOLA W. | Expérience générale
Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo ToomalatRichard T. | Expérience générale
AwesomeTony R. | Réservation
Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Merci.stephanie l. | Réservation
Merci.derrick j. | Expérience générale
Everything was great, it would be nice if it was 24 hours thoughBrandon S. | Expérience générale
Great customer service, my move went very smoothly. Thanks U-Haul.SHAWN E. | Réservation
Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. "Call your own locksmith"SUSAN T. | Expérience générale
Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.STEVEN A. | Expérience générale
This is for move-out of units 1221 and 1251.Beth S. | Expérience générale
Staff was super helpful and timely!mark m. | Expérience générale
Very well equipped and efficiently run facility!james r. | Expérience générale
Would recommend.Patrick M. | Expérience générale
I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!BRITTANY H. | Expérience générale
Excellent service ‼️MICHAEL W. | Expérience générale
Friendly and accomodatingWilliam H. | Expérience générale
Courteous and friendly staffmarilyn t. | Expérience générale
Outstanding service--always very helpful.BLAINE R. | Expérience générale
The storage space and facility was perfect for our seasonal business needs.Lawrence B. | Expérience générale
great staff. very convenient locationashish s. | Expérience générale
I had no issuesJARRELL B. | Expérience générale
I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.Sue M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!