Very good staff and good working equipment. Very reasonable prices.
Sameh G.Customer Reviews for U-Haul Moving & Storage of Fox Valley
Testimonials From Recent Customers
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I just had some issue getting the ignition to work on the van I got. Not sure why the wheel or ignition was so stuck it took a minute to get it going each time.
Jim G.Good work
Ghassan R.In general it was okay, one thing that bottered me was that the truck is very old and runs like if it had square tires, always bumping. Also it does jot indicate the side of the fuel tank. Other tan that it does the job very well.
Andre S.I came from out of state to use a rental of a truck and 2 months of space. I specifically said I needed a 1 car garage space. She sold me over the phone a small unit that I thought was what I asked for till I got there and it wasn't what I needed and refused to refund me the money back and didn't even try to look for me another u it somewhere else very poor and I will never use this again!
Rebecca E.He was very nice, professional and friendly. Should be like this everywhere Thanks so much for the help.
MALLIKARJUN B.This was not at all a good experience especially because I had to wait a lot until I got the truck keys and surprisingly I had to wait more for getting a dolly. I noticed major issues with the cleanliness of truck. Not good experience overall.
SHUBHAM G.Customer service was great! I would highly recommend!
Anita R.Everything was amazing. The smoothest process yet
Brian C.Can be difficult to enter property coming from the south, otherwise great experience with the staff and the trailer
Terry Z.It was fin
William M.The loading area of the truck was clean but the driver area was not clean and the steering wheel was very dirty …
Lashwan B.It would have been nice if the truck was brought up front like they usually do. He sent me to the way back lot to get the truck myself. The gas wasn't near close to what the contract said so I had to update it in the website.
Mark W.The general manager was exceptionally helpful and went above and beyond to assist us.
Joseph A.Everything Thing was Great Especially Bryant Was very very pleasing and Informing and Great Patience even While working by His Self “ Peter and Dorothy Hill
peter H.Drop off was easy, I did it after hours. However, on Friday April 29th, I went to this location to buy a hitch and ball. The woman behind the counter was very helpful, and ensured I got the right equipment. When she was ringing up my purchase another customer came in and said he had an appointment to get a hitch put on his truck. There was another U-Haul employee standing there, and could not find the appointment. The customer looked at this information and said he had the date wrong. The woman who was helping me, then looks at the other computer, and starts answering the other guys; questions, all the while I'm standing there waiting to get on the road for a 6 1/2 hour ride. She should have finished my transaction, and then helped the other guy. or let the other U-Haul employee handle it.
Anthony V.Reserved truck was not available at Glamorous Furniture in Lisle, Illinois and the business was closed even though it was listed as open at noon on Saturday. I had to leave a message with the business owner, who said the truck hours were extended by two hours, so no truck was available until 2 pm at that location. This resulted in a one hour delay in picking up a Uhaul van in Aurora, which was located further away from home. I seriously doubt if my family will use your company in the future.
David D.Lower the per mile cost
Byron B.Everything was Great “ Bryant was wonderful and very Helpful “
peter H.They were extremely flexible which was so appreciated with so much uncertainty in my closing date. They were always so sweet, not annoyed at all at how many times I had to push back and were just very willing to help. Very friendly!
Mellissa L.They need more people to help out, I had to wait for a while. The first van I rented had water coming in from the top. Clearly I'm very bad condition to rent. I then had to wait another 20 minutes to get another one.
ricardo C.When filling out online you could just give all of the prompts on one page and have the customer pick what they want and don't want with the price across from the prompt. currently it is page after page of advertisement where it could just be one single front and make it go a lot smoother for the customer. Other than the webpage the information is accurate the details are accurate in customer service at this location is good
Robert M.I actually go out of my to go to this location. There are closer stores but this store is very clean, organized, and have never had a problem with any staff. Always friendly and quick to help. First time getting a hitch installed. Definitely will recommend this is the place to go
Matthew B.Poor customer service. Was given misinformation. Truck was running poorly.
Michael V.Laura Schneider who helped check us in was very helpful while also being warm and welcoming. What a great customer service experience! And then James Gatewood who helped check us out was just as helpful and friendly while also providing great customer service. What a wonderful experience. We will definitely be back. Merci.
Tara R.I love uhaul .. easy to reserve and drop
Paula B.Quicker return process.
Eric H.Best in Naperville!
Joan V.Poor communication / lack of information & confirmation of contract details. No follow-up.
Jennifer R.Awesome servixe
Rishi B.Counter person extremely helpful
Dan K. | Premières impressionsCost effective and safe
Leonardo J.none, excelent service
George K.The mobile check in is cumbersome and slow, and I kept getting “your session has expired†errors.
Adam D.Outstanding service on the front end and the backend. Highly recommend to anybody that's looking to rent a trailer or vehicle. Great job!
Mark M.The staff at both the pick up and drop off locations were very courteous and professional.
Greg H.Sandra was great to work with.
Alexander G.staff was very helpful, but very busy and it was along wait truck needed new wiper blades. thankfully, they installed them for me otherwise it would have been dangerous driving. Also, truck was not swept out very well. I had to do that myself.
Sandra W.Great customer service!!! Very clean and everyone was so friendly!!
Barbara B.Staff was always helpful, professional and courteous.
Carolyn W. | Expérience généraleExcellent customer service! I would recommend this location to anyone and everyone! Never had any issues.
Barbara A. B.Awesome customer service and super easy to get in and out in a flash! Will definitely be going back!
Cason K.Facility was amazing.
alan l. | Expérience généraleNothing! Clean, well maintained facility with friendly and helpful staff. Van I rented was in perfect condition too.
Mitchell M.Sandra was very kind and helpful with making sure I had the correct size storage unit. Merci.
Jevon J. | Premières impressionsThe guys and lady was very very helpful I enjoyed them all and they very polite thank you all
Tawanda F. | Premières impressionsThe van I was rented had no oil in it. We managed to get it to the destination as the display didn't alert us to no oil until we were there. Then roadside made us wait 4 hours for a tech to come inspect it. The mechanic said it was “bone dry†inside and put a little oil in. I then spent the next 3 hours trying to get in contact with customer service about this because I'd had a whole day of moving wasted by waiting for roadside because apparently no one actually does checkups on these vehicles before sending them out. I managed to get a new van the next day but was still incredibly behind in the move and was unable to complete it by the time I needed to. The manager was supposed to call me the Monday after but never did because no one cares about making this right. I'll never use U-Haul again and I'm telling everyone I know about this as well.
Anissa S.Service was impeccable!! From start to finish very professional. U-Haul should be very proud of the team there!!
Mark M.Ray was helpful, instructive, and hands-on with the trailer attached to the rental truck.
Sean C.One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.
alicia m. | Expérience généraleSandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.
Donald A. | Premières impressionsStaff very helpful, clean and secure.
Daniel F. | Expérience généraleFront office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.
Dloreis G. | Premières impressionsSuperb service!
Vaseem Q. | Premières impressionsGreat experience! Very helpful staff!
Kathy S. | Expérience généraleEveryone and everything was Great!
Stan R. | Expérience généraleI think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.
Ahmad V. | Expérience généraleThe staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.
Robert G. | Expérience généraleThis U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I've tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.
RICHARD G. | Expérience généraleI have used this facility for several years. Staff are always pleasant and helpful.
Eileen W. | Expérience généraleThe Manager and staff we awesome!
stephen b. | Premières impressionsYour employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services
Laura M. | Expérience généraleEVERYONE WAS VERY HELPFUL
DAVID L. | Premières impressionsIn person staff great, over the phone customer service 👎🏽
Nikia E. | Expérience généraleCan you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..
Angela B. | Expérience généraleVery nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Merci.
Katherine B. | Premières impressionsNo issues. Great facility
chris t. | Expérience généraleThank you for your help in making summer storage while in college easy to manage.
Nicole P. | Expérience généraleStaff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.
Robert G. | Premières impressionsDid not need the storage after all.
Lissa G. | Expérience généraleVery helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!
AnnMarie S. | Expérience généraleEverything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!
Lauren H. | Expérience généraleSpotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.
AnnMarie S. | Premières impressionsGood location , good service.
Leroy A. | Premières impressionsStaff is always so helpful
Michelle W. | Expérience généraleGood customer service and very fast
Fabiola L. | Premières impressionsEveryone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.
alicia m. | Premières impressionsExcellent service and highly recommended.
Sara S. | Expérience généraleI had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff
JEFFREY V. | Expérience généraleU-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.
LASHANTA D. | Premières impressionsWhen arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.
Carianne R. | Premières impressionsPrices are high
Sai Seeta Ram B. | Expérience généraleAmazingly clean. Staff is super friendly.
heidi s. | Premières impressionsHelped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence
Jared K. | Premières impressionsTotally excellent in all areas.
Jesse M. | Expérience généraleFound the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci
Alfred G. | Expérience généraleU-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.
Douglas F. | Expérience généraleThe manager/ owner of this facility was nice and helpful.
Lyris S. | Expérience généraleI was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..
Douglas F. | Premières impressionsEveryone here is always so nice.
Michelle W. | Premières impressionsFriendly and helpful people
mike h. | Expérience généraleAs always courtesy friendly helpful.
Debra L. | Premières impressionsAlways helpful.
Diane W. | Premières impressionsAfter not having my reservation I was put into a smaller Unit but it will work
Pamela B. | Premières impressionsExcellent service!! The staff were professional and helpful!! Thank you!!
Christopher T. | Expérience généraleTamara the manager was fantastic.
Trae R. | Premières impressionsI had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul
latonia f. | Expérience généraleWe had an overall very positive experience.
mark g. | Expérience généraleGreat customer service, friendly staff
Billy L. | Premières impressionsThe people who worked there were very friendly and helpful.
James M. | Premières impressionsWe were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.
TODD B. | Premières impressionsI contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.
Brenda G. | Premières impressionsStaff is great and offers excellent customer service!
MONICA W. | Expérience généraleThis U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO
nicholas o. | Expérience générale24 hour accessibility would be greatly appreciated
Shamisha T. | Expérience généraleNo note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".
Rafal M. | Online Move InVery helpful and friendly staff.
ALBERT O. | Premières impressionsIt's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.
Kelley B. | Expérience généraleWe have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)
BRIAN T. | Expérience généraleStaff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.
jalissa s. | Premières impressionsBest climate control facility in the area. Would definitely use again.
Anna F. | Expérience généraleEveryone was great and a lot of help Thanks!
Timothy S. | Expérience généraleClean and secure, thank you.
Gerald G. | Expérience généralegreat
Ross T. | Expérience généraleI went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month
Michael N. | Expérience généraleGreat costumer service.nice clean facility.
Vikki H. | Premières impressionsThis is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!
ASHLEY K. | Expérience généraleI would definitely rent a unit again from you all.
Kimberly E. | Expérience généraleI have cleaned out unit 1266 . End rental!
Nelson G. | Expérience généraleI would rent from U-Haul again in a aheart beat
LYNDELL M. | Expérience généraleThe lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.
maddury s. | Premières impressionsVery expensive when people down on hard times it should not be expensive to rent plus it’s every month
courtney h. | Expérience généralethank you U Haul! marlene cartland
Marlene C. | Expérience généraleI used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.
Richard D. | Expérience généraleTheft of my vehicle
kaiser m. | Expérience généraleEverything worked out great. thanks.
gail h. | Expérience généraleFacility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.
Samantha P. | Expérience généraleGreat place to do business.
Karen M. | Expérience généraleThey were amazing and easy convenient use of equipment.
Audrey N. | Expérience généraleThe staff was always kind and helpful.
Cynthia J. | Expérience généraleWith the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)
ANNE O. | Expérience généralePeople were friendly and helpful. Facility is clean and the unit security is great!
Samantha P. | Premières impressionsSo convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly
Hildi G. | Premières impressionsI have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!
April l. | Expérience généraleGreat service, kind & personable workers
AshAnna M. | Premières impressionsTwo ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!
carisa m. | Premières impressionsStaff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.
Eui C. | Expérience généraleFantastic. From placing a u-haul reservation to securing my storage unit.
Sandra e. | Premières impressionsGreat staff, service, secure, and wonderful experience
Debra D. | Expérience généraleI misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!
Olivia D. | Premières impressionsThe staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!
Stacey S. | Premières impressionsFinally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.
Heather P. | Expérience généraleGreat customer service. Very quick and thorough.
Stephanie K. | Premières impressionsGrate people at that Uhaul
Leon H. | Expérience généraleMerci
luis e. | Expérience généraleGreat experience and hassle free.
James K. | Expérience généraleGreat service. Always have had a good experience at this UHaul
James T. | Expérience généraleExcellent service & plenty of supplies
karen p. | Premières impressionsGreat place with great service.
DAVE W. | Expérience généraleGreat place for offsite storage! I used them for years and years.
DEBRA R. | Expérience généraleExcellent and efficient service. Tamara was very helpful.
diane w. | Expérience généraleAbsolutely no issues
jane s. | Expérience généraleexcellent customer service and my mover Tony did a great job. thank you! Marlene Cartland
Marlene C. | RéservationI found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!
KINOLA W. | Expérience généraleAwesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat
Richard T. | Expérience généraleAwesome
Tony R. | RéservationStaff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Merci.
stephanie l. | RéservationMerci.
derrick j. | Expérience généraleEverything was great, it would be nice if it was 24 hours though
Brandon S. | Expérience généraleGreat customer service, my move went very smoothly. Thanks U-Haul.
SHAWN E. | RéservationVery rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. "Call your own locksmith"
SUSAN T. | Expérience généraleGreat storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.
STEVEN A. | Expérience généraleThis is for move-out of units 1221 and 1251.
Beth S. | Expérience généraleStaff was super helpful and timely!
mark m. | Expérience généraleVery well equipped and efficiently run facility!
james r. | Expérience généraleWould recommend.
Patrick M. | Expérience généraleI had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!
BRITTANY H. | Expérience généraleExcellent service ‼️
MICHAEL W. | Expérience généraleFriendly and accomodating
William H. | Expérience généraleCourteous and friendly staff
marilyn t. | Expérience généraleOutstanding service--always very helpful.
BLAINE R. | Expérience généraleThe storage space and facility was perfect for our seasonal business needs.
Lawrence B. | Expérience généralegreat staff. very convenient location
ashish s. | Expérience généraleI had no issues
JARRELL B. | Expérience généraleI had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.
Sue M. | Expérience générale