Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.alicia m. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Fox Valley
Pour nous contacter
Aurora, IL 60504
(SW corner of Route 59 and Ogden)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DON P.
The Gm Tamara was quick and friendly. The office was full of impatient ppl but she handled each situation professionally. I had to extend my truck reservation beyond my plan and she assisted me each day kindly as well as customer service staff !edith G.
very good overall service and valueaidan M.
Truck was old truck had dents/scraps everywhere. Drove roughly and keep pulling to the right. Seats where very uncomfortable. Radio did not work properly, radio speakers keep crackling hurts ears (blown speakers). Roll door was hard to open. Dolly tag was already broken as if I used it but never did. Tried calling multiple time no answer, just left on hold for over 45min never got to speak to a person.Christopher G.
Le client n'a pas laissé de commentaire.ERIC H.
Le client n'a pas laissé de commentaire.KEITH K.
Le client n'a pas laissé de commentaire.STEVEN A.
Went in After hoursWilliam B.
Very professional customer service was outstanding! Thank you so much for finding my ipass that I forgot!Monica G.
My experience yesterday was awesome..helpful staff and great customer service.DEAN T.
The AC was not working in the truck - was very hard and it was a sunny dayVENKATESH B.
Gave me bad combination. Had to go to different location to get a vehicle. Terrible wait time on phone- it's obvious more manpower is needed on Saturdays.Guadalupe B.
Le client n'a pas laissé de commentaire.Faris K.
Excellent service and highly recommended.Sara S. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas C.
The woman who took care of us was exceptional, she's been with uhaul 17 years and it shows! Very caring, very knowledgable and the entire process was EASY! Truck was brand new!IVAN C.
No improvement necessary. Very challenging move of 2000 miles round trip to move our son to Colorado. Long drive, lots to do when we got there, and a tight schedule. Cargo van was instrumental in the move and trips to the various stores when we arrived there. Really great having a versatile, reliable vehicle so we could focus on the move-in itinerary. Will definitely use this approach in the future moves.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.DIANNE O.
Le client n'a pas laissé de commentaire.David S.
Excellent friendly customer serviceDEBORAH K.
Ensure that the pickup location is closer to the requested location and not such a inconvenience and drive.STEVEN S.
I wouldn't change a thingGEORGE D.
Pick up and return was quick and effortless!Ronald B.
Le client n'a pas laissé de commentaire.TROY M.
If this trailer had been better maintained, I don't think I would have had to deal with a tire blowout. That said, the manager here was very good about giving us a refund.Mark L.
I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) JeffJEFFREY V. | Expérience générale
Le client n'a pas laissé de commentaire.DIANNE O.
Le client n'a pas laissé de commentaire.JOHN H. | Premières impressions
Staff was not circulating the property to meet customers doing drop-off; instead, they were enjoying A/C. So, I uncoupled and manually â€œparkedâ€ the trailer before poking my head in the door. One was dispatched to view the trailer while others stayed comfortable waving see you to me.Shawn N.
U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.LASHANTA D. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Joseph B. | Online Move In
Le client n'a pas laissé de commentaire.Shubham S.
Le client n'a pas laissé de commentaire.JOHN K.
When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.Carianne R. | Premières impressions
The lady at check-in was fantastic and helpful even though it was a very busy morning. The young man who handled the return was also very polite and friendly. A great experience for both pickup and return.CHARLES C.
Le client n'a pas laissé de commentaire.Rosalie L.
Very smooth transactionFRANCIS K.
Charged double when customer service made my reservation for 24 hours, charged me for 24 pads when i only had 12 in the truck. I will be disputing the charges with my bankRobert G.
Le client n'a pas laissé de commentaire.Isabel B. | Premières impressions
Le client n'a pas laissé de commentaire.Adrienne V.
Le client n'a pas laissé de commentaire.Fabio C.
oil light continually on brakes need to be checked and repairedSUSAN A.
This location is excellent!Rodd B.
Rates were high for a local single day rental.DANIEL M.
Le client n'a pas laissé de commentaire.DANIEL W.
Le client n'a pas laissé de commentaire.PHILLIP W.
Great experience.CRAIG F.
Le client n'a pas laissé de commentaire.LARRY F.
Le client n'a pas laissé de commentaire.DAVID G.
Prices are highSai Seeta Ram B. | Expérience générale
The Store manager Tamara goes out of her way to provide the most positive experience!! She runs the most efficient and friendly Uhaul facility I've ever dealt with.Howard B.
Booking, pickup and dropoff all went smoothly and efficiently, thanks!JOHN G.
Le client n'a pas laissé de commentaire.Frederick L.
Absolutely nothing..VLADICA T.
Le client n'a pas laissé de commentaire.Richard G.
Amazingly clean. Staff is super friendly.heidi s. | Premières impressions
I have never really had a bad experience at any location but this location was OUTSTANDING! I was in and out very fast! Service was A#1. Keep up the awesome job!!RODOLFO G.
Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essenceJared K. | Premières impressions
Le client n'a pas laissé de commentaire.RYAN W. | Premières impressions
Friendly, professional and good equipment.Michael H.
Easy abd fast to get and return trailerE RICHARD G.
Le client n'a pas laissé de commentaire.Allen K.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.JAMIE Q.
The app to check in / out was not working properly for taking photos. I had my permissions on to take them, but the app wouldn't let me. Luckily for check in, the office was still open, however for check out, it was closed and we were lucky the website worked and allowed photos of the return. Not sure how we would have completed the return process otherwise. Please let corporate know the app is not good and needs to actually be working for the self check in/out process to be worth it.ANASTASIA B.
Le client n'a pas laissé de commentaire.Wendy S.
I was very happy with the entire process from reservation to pick up to drop off, it went very smooth.GARY D.
Extremely rude cashier/customer service at Naperville Fox Vally location. Unclear on where to park/ what was included on truck ( we ended up paying for a furniture pad box we didn't need).BRIAN B.
Totally excellent in all areas.Jesse M. | Expérience générale
It seems its not well maintained.. for only 10 mile.. it took 3 galon gas which is too much for 10 feet truck.MITULKUMAR K.
Have equipment CLOSER to my location, as I ordered it approx. 3 weeks in advance !!.Brian S.
The person who helped me was a 10 of 10. Excellent. Thank youJOHN M.
Keep doing what you are doing will good enough thanks much appreciateJERRY F.
Excellent customer service. Sandra was very accommodating.MAGIE W.
Le client n'a pas laissé de commentaire.Kathryn O. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMOND M.
The manager is very sharpJACK M.
Le client n'a pas laissé de commentaire.Rodd B.
Le client n'a pas laissé de commentaire.Kathryn O.
Engine seemed to have problems, mobile checkout was difficult to access, would not find my location, should allow pictures taken to uploaded rather than taking pictures( especially since it was raining hard at that point)THOMAS N.
Great experience, Tammy was terrific from to finish. She made the pickup of truck easy and return team finish the experience just as friendly. Well done!TERRY D.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.mark G.
Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. MerciAlfred G. | Expérience générale
Le client n'a pas laissé de commentaire.MEAGAN G.
Nothing Excellent Customer service! Sandra was outstanding. Merci.MAGIE W.
Le client n'a pas laissé de commentaire.LAWRENCE B.
Le client n'a pas laissé de commentaire.CONTREATER W.
Le client n'a pas laissé de commentaire.LORENZO M.
Great place to rent from. Good crew and very helpfull!JOHN L.
Le client n'a pas laissé de commentaire.GERALD L.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Brett C.
Well staffed. Knowledgeable and personal staff as well. Equipment always clean. Would recommend using this location if you need a rental vehicle.MICHAEL C.
Everything went smoothly from online check in to picking the truck up to the return of the truck. The only thing I can say that needs improvement was the young man who checked us in was all business no â€œ helloâ€ , â€œ thank youâ€ etc. Good customer service is always appreciated.Frank B.
Wonderfully smooth and easy. Love the app, no touch, simple pickup and drop-off.DAN A.
Le client n'a pas laissé de commentaire.LUN H.
Le client n'a pas laissé de commentaire.JAN W.
Le client n'a pas laissé de commentaire.MARGARET BETH H.
The location and staff I interacted with were great and very helpful. My experience with the U-haul app was abysmal. I tried to use it to pickup and drop off the truck I had rented and despite have all the proper permissions, the app would not use my camera. When picking up, I was able to get help from the location attendants, but when dropping off after hours, I had to use the web browser on my phone. The website was able to use my camera, but was incredibly slow and broken. The entire process of using the app or website was incredibly frustrating and ended up wasting almost an hour of my time at the end of an already long day. Until the technology side of the process is made usable, I will not recommend U-haul to others.NATHANIEL G.
James was great!John Z.
Thanks you !Carlos B.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.DARRYL H.
nicest, most friendly, knowledgeable staff!JOHN M.
Le client n'a pas laissé de commentaire.Kurt B.
Le client n'a pas laissé de commentaire.Pradip S.
Great experience!! Easy reservation online. Very quick. Pick up was quick and hassle free,the agent was knowledgeable and very nice he made my experience smooth. The return was fast and super convenient. I didn't have to fill out any paperwork. I will definitely do this again. MerciLeticia R.
Le client n'a pas laissé de commentaire.ROGER H.
Very big operation. Lots of equipment. Great employee work there. Starbucks while you check in.JEFFERY W.
Le client n'a pas laissé de commentaire.ashley f. | Expérience générale
Le client n'a pas laissé de commentaire.Leonel M. | Expérience générale
Le client n'a pas laissé de commentaire.BRUCE F. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD S. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICIA D. | Expérience générale
Le client n'a pas laissé de commentaire.Malinda A. | Premières impressions
Le client n'a pas laissé de commentaire.Beatrice E. | Expérience générale
Le client n'a pas laissé de commentaire.joshua s. | Expérience générale
Le client n'a pas laissé de commentaire.Velyncia W. | Premières impressions
Le client n'a pas laissé de commentaire.ralph c. | Premières impressions
Le client n'a pas laissé de commentaire.Armin W. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy M. | Expérience générale
U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.Douglas F. | Expérience générale
The manager/ owner of this facility was nice and helpful.Lyris S. | Expérience générale
Le client n'a pas laissé de commentaire.corey ryan a. | Expérience générale
Le client n'a pas laissé de commentaire.alan l. | Premières impressions
I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100 % satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..Douglas F. | Premières impressions
Everyone here is always so nice.Michelle W. | Premières impressions
Friendly and helpful peoplemike h. | Expérience générale
As always courtesy friendly helpful.Debra L. | Premières impressions
Le client n'a pas laissé de commentaire.Ron B. | Premières impressions
Always helpful.Diane W. | Premières impressions
After not having my reservation I was put into a smaller Unit but it will workPamela B. | Premières impressions
Le client n'a pas laissé de commentaire.Tom S. | Expérience générale
Excellent service!! The staff were professional and helpful!! Thank you!!Christopher T. | Expérience générale
Tamara the manager was fantastic.Trae R. | Premières impressions
Le client n'a pas laissé de commentaire.mark k. | Premières impressions
Le client n'a pas laissé de commentaire.QUINN M. | Expérience générale
Le client n'a pas laissé de commentaire.tarra V. | Expérience générale
Le client n'a pas laissé de commentaire.randy p. | Expérience générale
I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haullatonia f. | Expérience générale
We had an overall very positive experience.mark g. | Expérience générale
Great customer service, friendly staffBilly L. | Premières impressions
The people who worked there were very friendly and helpful.James M. | Premières impressions
Le client n'a pas laissé de commentaire.vicki p. | Expérience générale
We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.TODD B. | Premières impressions
Le client n'a pas laissé de commentaire.ricky b. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos R. | Expérience générale
I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay 100 $more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.Brenda G. | Premières impressions
Staff is great and offers excellent customer service!MONICA W. | Expérience générale
This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEOnicholas o. | Expérience générale
24 hour accessibility would be greatly appreciatedShamisha T. | Expérience générale
No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".Rafal M. | Online Move In
Very helpful and friendly staff.ALBERT O. | Premières impressions
Le client n'a pas laissé de commentaire.Ismael G. | Expérience générale
It's great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.Kelley B. | Expérience générale
We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)BRIAN T. | Expérience générale
Le client n'a pas laissé de commentaire.Tom K. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos R. | Premières impressions
Le client n'a pas laissé de commentaire.TERESA G. | Expérience générale
Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.jalissa s. | Premières impressions
Best climate control facility in the area. Would definitely use again.Anna F. | Expérience générale
Everyone was great and a lot of help Thanks!Timothy S. | Expérience générale
Clean and secure, thank you.Gerald G. | Expérience générale
greatRoss T. | Expérience générale
I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full monthMichael N. | Expérience générale
Great costumer service.nice clean facility.Vikki H. | Premières impressions
This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!ASHLEY K. | Expérience générale
I would definitely rent a unit again from you all.Kimberly E. | Expérience générale
I have cleaned out unit 1266 . End rental!Nelson G. | Expérience générale
I would rent from U-Haul again in a aheart beatLYNDELL M. | Expérience générale
The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.maddury s. | Premières impressions
Very expensive when people down on hard times it should not be expensive to rent plus it’s every monthcourtney h. | Expérience générale
thank you U Haul! marlene cartlandMarlene C. | Expérience générale
I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.Richard D. | Expérience générale
Theft of my vehiclekaiser m. | Expérience générale
Everything worked out great. thanks.gail h. | Expérience générale
Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.Samantha P. | Expérience générale
Great place to do business.Karen M. | Expérience générale
They were amazing and easy convenient use of equipment.Audrey N. | Expérience générale
The staff was always kind and helpful.Cynthia J. | Expérience générale
With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)ANNE O. | Expérience générale
People were friendly and helpful. Facility is clean and the unit security is great!Samantha P. | Premières impressions
So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendlyHildi G. | Premières impressions
I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!April l. | Expérience générale
Great service, kind & personable workersAshAnna M. | Premières impressions
Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!carisa m. | Premières impressions
Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.Eui C. | Expérience générale
Fantastic. From placing a u-haul reservation to securing my storage unit.Sandra e. | Premières impressions
Great staff, service, secure, and wonderful experienceDebra D. | Expérience générale
I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!Olivia D. | Premières impressions
The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!Stacey S. | Premières impressions
Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.Heather P. | Expérience générale
Great customer service. Very quick and thorough.Stephanie K. | Premières impressions
Grate people at that UhaulLeon H. | Expérience générale
Merciluis e. | Expérience générale
Great experience and hassle free.James K. | Expérience générale
Great service. Always have had a good experience at this UHaulJames T. | Expérience générale
Excellent service & plenty of supplieskaren p. | Premières impressions
Great place with great service.DAVE W. | Expérience générale
Great place for offsite storage! I used them for years and years.DEBRA R. | Expérience générale
Excellent and efficient service. Tamara was very helpful.diane w. | Expérience générale
Absolutely no issuesjane s. | Expérience générale
excellent customer service and my mover Tony did a great job. thank you! Marlene CartlandMarlene C. | Réservation
I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!KINOLA W. | Expérience générale
AwesomeTony R. | Réservation
Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Merci.stephanie l. | Réservation
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