Customer Reviews for U-Haul Moving & Storage of Fox Valley

4 514 évaluations

195 S Rte 59   Aurora, IL 60504
(SW corner of Route 59 and Ogden)

(630) 820-0322

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(630) 820-0322

195 S Rte 59
Aurora, IL 60504
(SW corner of Route 59 and Ogden)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

None Great service

LynnAnne C. 
Évaluation :
2

If making an online reservation- please remember to charge the card on file and not ask for a card especially if the person picking up is not the person who made the original reservation- unless customer wants to change the card.

MARY ANN Y. 
Évaluation :
5

No suggestions, but I was very happy in that the estimated time was 90 minutes, and you guys got done in less than half that time. I'll remember that and recommend you to everyone.

Dan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
4

I have used this facility for several years. Staff are always pleasant and helpful.

Eileen W.  |  Expérience générale 
Évaluation :
5

Great experience. I had originally reserved a truck and 3 uboxes, thinking I would need more space than just a truck when clearing out a storage unit. Turns out, the movers did such a good job packing the truck, I didn't need the boxes. When I called, the lady was completely cool with it and immediately took the reservation off. Still used the truck to take some stuff to goodwill and it did the job perfectly.

KATRINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keala H. 
Évaluation :
5

S.O.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
2

The man at the front desk was not very polite

ERNIS I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
4

Friendly, and quick service

Elisa G. 
Évaluation :
3

Great staff on hand! They did an excellent job, very friendly, very nice people!!!

DANIEL A. 
Évaluation :
1

I was overcharged for my rental and when I showed the associate he said “ I already closed the ticket”

CESAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY MARK H. 
Évaluation :
5

The staff were Great, i was having problems with my hitch and all three worked together and assited to solve the problem. I ended up buying a new ball and bar thingy. It was also close to closing time, i was impressed that they didn't rush or make me feel like i was not important. They also took care of another customer. Never rushing us because they wanted to close. Well Done!!!

STEVEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARANBAATAR D. 
Évaluation :
3

The location that was confirmed on 3 separate occasions, 2 times by phone call and 1 time in person at the time of reserving the truck, WAS NO LONGER AFFILIATED WITH UHAUL. We drove in the middle of the night, in a not very safe part of town, only to be told to change our location with potentially additionally penalties. Will not be using UHAUL again.

BALDEMAR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

The customer service or checkin process and return process was less than friendly. The person at the counter seemed like they didn't want to be there. did not explain that the time I had put for return (6pm) was considered after hours and would be a 20 fee or that I could use the app instead. When I got there he just got out and barely pointed at the box to drop keys. Which if I had just followed his half baked instructions I would have accrued the extra 20 usd but decided to go through the site to turn in although I was unable to get the odometer and gas pictures because I had already dropped the keys in the box. I am also visible pregnant and he didn't offer to help with the hand truck he just handed it to me instead of taking it to the truck. His communication was one of the worst I've ever experienced.

VIRIDIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor T. 
Évaluation :
5

Ensure that the lady who was in charge of the store that Saturday morning is there for every customer. She was terrific.

MARKANDERSON M. 
Évaluation :
5

My experience was flawless. I interacted with 4 employees. Each was friendly, efficient, and helpful.

DONALD C. 
Évaluation :
5

Manager is a great lady and very helpful.

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARRISH W. 
Évaluation :
5

It was a pleasure dealing with this UHaul facility over the last couple of months.

ANDREA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK G. 
Évaluation :
5

The Manager and staff we awesome!

stephen b.  |  Premières impressions 
Évaluation :
2

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a 139 $payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Laura M.  |  Expérience générale 
Évaluation :
2

I did the self-serve pick up and arrived early to make sure I had enough time to meet my movers. As I was taking pictures of my driver's license a man who worked there pointed out a truck and said that was mine. I confirmed with him, and he said yes. He gave me the locker number with my key it in, and I had no trouble getting that out. That was the easiest part about this entire process. So, I then I spent 15 minutes in bright sunlight trying to follow the online prompts and retake pictures because theirs were taken at such an angle that you could not see the entire side of the truck, and they didn't show or mention a couple things I thought were relevant. As a side note, the online pick up interface on a phone is tricky because you can't see what is coming so it is not 100 % clear where to put what until you've been moved to the next screen and you have to go back to re-do things... it could be because of the sunlight, but I don't think so. Anyway, I finally get in the truck to continue and they key I had retrieved from the locker did not work. It was NOT my truck and I had just spent a precious amount of time trying to navigate the process picking up this truck when it wasn't even mine!! I was furious because not only was I frustrated by the whole process so far, but I was meeting movers that cost 100 $an hour and I had to check an entirely new truck!! I went inside and said that a man had told me that was my truck, and she asked "Which truck"... I pointed at it and said "That one"... she said that is not your truck", and pointed at a different one. I said "I KNOW that is not my truck!" She asked who had told me, and I pointed at him... I said I am running late and need to have my truck, and again she asked "Who told you", so I pointed at him AGAIN and said "Him!" She abruptly took the keys and said I will pull it out for you, brought up the truck, got out and said "Here" without an apology or anything and walked away. I was running so late I had absolutely NO time to go through that entire process again, so I trusted them and just entered through everything and took off. The move itself went smoothly with movers I had gotten through their website, but when I was getting ready to take the truck back my husband pointed out that the fuel tank was almost on empty. Seriously?? I hadn't even driven 20 miles yet!! How do they prep a truck without filling the gas tank?? I had again trusted them and didn't check it since I was in such a hurry by then. The ONLY saving grace was the guy who checked me back in. He saw that I had only driven 19 miles and that it didn't make sense that the tank was a quarter full, so he did not charge me for the gas. If he had, I would have been beside myself and probably blown up by then. So, to me it was a horrible experience and I will definitely not be using this location again in the future, or doing the self pick up. And if you do need to pick up there, I caution you to use the old method of going into the store and letting THEM get it and go through it with you... and even then I would be very careful. But, best option would be to go somewhere else.

Davina S. 
Évaluation :
3

The truck was ready for pick up on time and ready to go. The staff was friendly and informative I have rented from here before and that is why I keep coming back

AUGUST G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN C. 
Évaluation :
5

Have always experience and professional and efficient staff at this location.

EDMUND D. 
Évaluation :
5

Professional and efficient staff.

EDMUND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY F. 
Évaluation :
4

Teach Bryan some customer service. He seemed like he was too cool for the job, my time and questions. Gave me vague answers that led to follow up questions that he scoffed at. I asked if I could leave the trailer at any location just laughed at that said no. Called back later and then was told one way trailers are available. I blame myself for that one. 4 stars

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
5

The concierge was very kind and respectful. She helped me check in my rental seamless and without a hitch, no pun intended.

PAUL C. 
Évaluation :
5

Everything was great. Check in and equipment pick-up was smooth. Vehicle was awesome

Kevin N. 
Évaluation :
4

Great professional staff.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Quick in and out, very helpful and a good price!

TIMOTHY H. 
Évaluation :
5

Quick pickup and return and no papaw work. Very convenient

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurizio P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Staff were great and quick, was not exptecting that.

ARTHUR Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAH C. 
Évaluation :
5

The staff were kind, courteous and helpful. They made our rental experience wonderful!

RODNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DILETTA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOMINIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRISH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VARADHEESWARAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARANG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Wanted to thank the manager for updated me that I was able to extend my rental time. Great communication and service. Merci.

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
4

I am VERY uncomfortable with staff taking pictures of my Driver's license with a PERSONAL cell phone, and telling me that this is SOP. The privacy implications are VERY disconcerting.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N.  |  Expérience générale 
Évaluation :
4

Easy return

Phillip D. 
Évaluation :
5

EVERYONE WAS VERY HELPFUL

DAVID L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eileen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
4

Make certain any additional or ancillary items are in the truck. I rented an appliance dolly and while it may be my fault for not checking it was not in the truck when picked up.

Kevin P. 
Évaluation :
5

Staff very helpful Jeremy was great

George B. 
Évaluation :
5

Great customer service experience.The assistance General Manager is awesome, along with counter team!!

MARK H. 
Évaluation :
5

Great Experience

Melinda E. 
Évaluation :
5

The General Manager at this location is outstanding. While I waited for my hitch be installed, I observed her dealing with multiple customers and with fellow employees. She was professional, courteous, and cheerful. She deserves to be commended!

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMANATHAPURAM N. 
Évaluation :
5

This location is awesome! People are always so friendly and the operations are on point!

Duston D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALPHONSO O. 
Évaluation :
4

In person staff great, over the phone customer service 👎🏽

Nikia E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
4

I needed to call the customer service number when the pick-up location changed, and it took over 20 minutes to speak to someone. I was traveling and this was not convenient at all.

FRED F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
5

I am satisfied. Thank you

ABIMBOLA O. 
Évaluation :
4

The App for phones was not working that weekend so I had to go into and wait in line to get the van.

ANDREA B. 
Évaluation :
5

The manager for this area came through and solved a big problem. Kudos to her.

LONNIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAYNELL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SATISH T. 
Évaluation :
5

I had all my needs met with supplies, clean van, and accommodated me with the time to get my moving complete. If you use movers, they are separate from U-haul and I would not recommend Allstar Movers; they were rude on the phone and they have an hour leeway, in which to show up, they used the whole hour.

JOSEPH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara L. 
Évaluation :
4

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Angela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra t.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable staff.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsie B.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Great Staff

JOHN K. 
Évaluation :
5

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Merci.

Katherine B.  |  Premières impressions 
Évaluation :
5

Very nice staff and facility! Thank you!

Katherine B. 
Évaluation :
5

Very nice and well-managed facility with excellent staff. Handy covered loading dock was a wonderful surprise. Merci.

Katherine B. 
Évaluation :
5

Great customer service provided!

MARISSA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJAMIL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark V. 
Évaluation :
5

No issues. Great facility

chris t.  |  Expérience générale 
Évaluation :
4

Thank you for your help in making summer storage while in college easy to manage.

Nicole P.  |  Expérience générale 
Évaluation :
5

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Robert G.  |  Premières impressions 
Évaluation :
5

Did not need the storage after all.

Lissa G.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

AnnMarie S.  |  Expérience générale 
Évaluation :
5

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Lauren H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorrian W.  |  Expérience générale 
Évaluation :
5

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

AnnMarie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS G.  |  Expérience générale 
Évaluation :
4

Good location , good service.

Leroy A.  |  Premières impressions 
Évaluation :
5

Staff is always so helpful

Michelle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidi s.  |  Expérience générale 
Évaluation :
5

Good customer service and very fast

Fabiola L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie R.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

alicia m.  |  Premières impressions 
Évaluation :
5

Excellent service and highly recommended.

Sara S.  |  Expérience générale 
Évaluation :
5

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

JEFFREY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H.  |  Premières impressions 
Évaluation :
5

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

LASHANTA D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph B.  |  Online Move In 
Évaluation :
5

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Carianne R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel B.  |  Premières impressions 
Évaluation :
4

Prices are high

Sai Seeta Ram B.  |  Expérience générale 
Évaluation :
5

Amazingly clean. Staff is super friendly.

heidi s.  |  Premières impressions 
Évaluation :
5

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Jared K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN W.  |  Premières impressions 
Évaluation :
5

Totally excellent in all areas.

Jesse M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn O.  |  Premières impressions 
Évaluation :
5

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Merci

Alfred G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ashley f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malinda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velyncia W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan l.  |  Premières impressions 
Évaluation :
5

Everyone here is always so nice.

Michelle W.  |  Premières impressions 
Évaluation :
5

As always courtesy friendly helpful.

Debra L.  |  Premières impressions 
Évaluation :
5

Always helpful.

Diane W.  |  Premières impressions 
Évaluation :
5

After not having my reservation I was put into a smaller Unit but it will work

Pamela B.  |  Premières impressions 
Évaluation :
5

Great customer service, friendly staff

Billy L.  |  Premières impressions 
Évaluation :
4

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

TODD B.  |  Premières impressions 
Évaluation :
3

No note on needing a 'card' to access the storage area. The front desk employee was also unable to make one for me because "the card readers at the checkout registers were down".

Rafal M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K.  |  Premières impressions 
Évaluation :
5

Great customer service. Very quick and thorough.

Stephanie K.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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