Évaluations des clients U-Haul Moving & Storage of Fremont

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Fremont

Cote générale :

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John L.
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Le client n'a pas laissé de commentaire.

Kiran N.
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Le client n'a pas laissé de commentaire.

WAYNE A.
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Excellent customer service and the vehicle was in perfect condition..

Stephen P.
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Le client n'a pas laissé de commentaire.

Marve E.
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Le client n'a pas laissé de commentaire.

CATALINA V.
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Very good service the best

Wayne H.
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Le client n'a pas laissé de commentaire.

Jay H.
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Drop off signs should say for trucks only. If you go there to drop off the trailer, it is a pain to get to the trailer drip off location. This was the only issue. Otherwise a good experience

SHAWN B.
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The guy helping me was great. He was very nice and very helpful.

PRITA H.
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The interior of the equipment was dusty and not clean. I would recommend doing a hose down before renting it out to the next customer.

Crystal M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

HERIBERTO R.
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Le client n'a pas laissé de commentaire.

WILLIAM R. | Expérience générale |
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Les was very helpful and responsive

MARYROSE B.
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Le client n'a pas laissé de commentaire.

Puneet S.
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Le client n'a pas laissé de commentaire.

Ting Y.
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Waiting to check in and return of vehicle were very long. Not enough staffs. I understood the situation but it would have been a nicer experience.

Anirban G.
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Le client n'a pas laissé de commentaire.

Krishna K.
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Le client n'a pas laissé de commentaire.

Prashant S. | Premières impressions |
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Great Service

shirley D.
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No hassle and nice people.

Kamal D.
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Le client n'a pas laissé de commentaire.

Yemia H.
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Le client n'a pas laissé de commentaire.

Ramiro R.
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The truck was dirty when I pick it up, and I was charged for cleaning it after I left it. There was only one clerk at pickup time. And the customer's line was huge. He was doing the best he could under the circumstances, and he was courteous and promptly gave me the key of the truck, no complains about him at all, but you should give him some help. The truck was not at the expected place, I have to walk to the delivery section to find it instead.

Ramon C.
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Clerk had exceptional customer service the location was also exceptionally set up for safety in this day of covid the clerk wiped to clean my ID card before he handed it back to me and as a person who has cancer it was exceptionally comforting to know that all precautions had been taken to keep everyone safe truly grateful would do it again any time Great service

Patrick V.
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The staff was very friendly and knowledgeable, easy to find well laid out. The equipment return location was a breeze to work with.

Raul T.
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Friendly and courteous staff

DONATO T.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

ABUBAKAR G.
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Need Moore big truck 15'

CARLOS T.
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Great service

SHYAM N.
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Le client n'a pas laissé de commentaire.

SUDHIR S.
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Friendly staff, excellent service.

DAVID G.
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Le client n'a pas laissé de commentaire.

CATALINA V.
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Everithyng was ecxellent very good service Very efficient

AHMAD S.
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Le client n'a pas laissé de commentaire.

RONALD H.
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Make sure all equipment is on truck. We were suppose to have a dolly there was none in the truck. Had to call and confirm. No charge!

ERIC M.
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Le client n'a pas laissé de commentaire.

CYNTHIA D.
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Thank you, I appreciate your honesty and impeccable customer service!. I will recommend your location to family and friend. Thank you again

Venkatesh B. | Expérience générale |
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The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.

MARVE E.
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Le client n'a pas laissé de commentaire.

Juuso L.
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Le client n'a pas laissé de commentaire.

Mason L.
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Le client n'a pas laissé de commentaire.

oliver K.
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Le client n'a pas laissé de commentaire.

Peter O.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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I booked a U-Haul on Sept. 1st for 10 AM on Wednesday, Sept. 9th. On the evening of Tuesday, Sept. 8th we received a phone call that the U-Haul we reserved was not available. The closest one available that was the same size or bigger was over 200 miles away in Morro Bay. We booked this U-Haul with the understanding we would be able to use it to move from our home in Moraga, CA to Santa Barbara County, CA. As we were meant to be out on Thursday, Sept. 10th, we felt devastated and panicked by this news. Since we received this call after 5 PM, we were unable to get in contact with any other company whose business hours end at 5 PM, which is most. The lack of clarity that my reservation was not confirmed until the night before feels incredibly inconsiderate, and I would not have entered into this agreement if that would have been more explicit. I was told by a U-Haul representative that we are supposed to be confirmed no less than 24 hours from picking up the truck. I was informed less than 16 hours from my 10 AM reservation. After making several attempts to make other arrangements, we spoke again to the person from U-Haul. They informed us that there was a U-Haul truck available in Merced, which was an over 2 hour drive each way. We said yes, and my partner and I drove her vehicle to Merced. I feel we should be compensated for the gas, wear and tear on my partners vehicle and for both of our time driving to this distant location to pick up a vehicle we reserved less than 15 miles away. Once we got to Merced we tried a couple times to log-in through the app to get the keys and it continued to fail. I spoke with a representative who reset the time of arrival, and it failed again. After the app said I would need to wait until morning to check out the truck, I spoke to another representative who said she would transfer me and hung up. After considering whether to sleep in my partner's vehicle until the store opened, I went to the lock box and was able to get the key. Since I had already reserved the truck, I drove it to our home in Moraga and began packing. The next day, I received a text and voicemail that U-Haul was going to register the truck I had reserved and picked up as stolen. It felt like harassment and like bullying when I informed a member of U-Haul that I had picked up the truck in accordance with my contract, and she in turn chose to threaten me on my voicemail when we were disconnected. I would like all charges from this booking reimbursed. Finding out our reservation would not be fulfilled as booked, the resources necessary to retrieve the truck, and the harassment from member of the U-Haul team created excess stress, feels unprofessional, and is a violation of our business contract. These actions also seem to be in contradiction of U-Haul's Mission, “ We believe the primary responsibility of U-Haul is to develop products and services to help people move and store their household and commercial goods in an economically, environmentally and socially responsible manner.”

Kathryn D.
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Excellent

Monica F.
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Le client n'a pas laissé de commentaire.

Shawn N.
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Again, with the COVID-19 issue, staff could make the customer feel more protected if there were signs of disinfecting and sanitizing was being performed. I asked and staff hesitated before telling me they use wipes to disinfect after each use. His response still did not make me comfortable using the vehicle.

Roxanne T.
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This is my favorite Uhaul to rent from. Excellent service, always. Thanks!

Brian B.
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Le client n'a pas laissé de commentaire.

ARVIND K.
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I did not use the service it was mistake I was just checking the rates.

Allen L.
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Very thing went very smooth.

Eva-Mae F.
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Le client n'a pas laissé de commentaire.

Leif M.
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Le client n'a pas laissé de commentaire.

Alan W.
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The manager was a great guy! *****

SUCHITRA B.
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Reaching customers service through phone didn't help, dropping to the location helped me. Appreciate online customer service improvement. Thanks .

Mary F.
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Everything went well. We would recommend this location to our friends and family.

MIGUEL V.
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Le client n'a pas laissé de commentaire.

Eugene K.
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Le client n'a pas laissé de commentaire.

Zilong C.
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Le client n'a pas laissé de commentaire.

Jose D.
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Reduced rates for 12hr use. I paid $330 for a 17' that I've only used for 12hrs and 230 miles. Rent it from 5pm to 6am. A lot to pay considering you can pay half and have it rented for 3 days if you have reservation. There shouldn't have that much of a price difference from a walk-in customer and one with reservation.

Piyush M.
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The person who helped was frustrated. and did a very bad job guiding us. it was our 1st time renting a trailer and he suggested a wrong mount..which caused us huge inconvenience while driving the trailer the ground clearance of the tongue was barely 2-3 inches after loading the trailer. After calling uhaul halfway through the trip arizona uhaul location also said the guy guided us was stupid. we were scared for our life halfway through the trip

Dick C.
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Le client n'a pas laissé de commentaire.

Zilong C.
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I tried to fill gas to the truck, but all three nozzles got failed so that I could not fill gas to the truck before I returned it, please teach the customers how to fill gas to the truck before they pick up the truck. Thanks.

Concord C.
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Website instructions was a little confusing on the checking out process. Also a small issue with online check-in. Hopefully U-Haul will fix these issues with their remote process during the pandemic.

Timothy S.
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Le client n'a pas laissé de commentaire.

Daoyi Z.
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Le client n'a pas laissé de commentaire.

Martin R.
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Great service Very helpful and cordial

Martin R.
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The service is great and they are very helpful at grimmer u-haul I rent there quite often!

Aaron E.
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Mngr. Les and team were Fantastic, and didn't make us 70 year olds drive to Gilroy to get 20 ft Truck. Les gave us a great deal & mileage package, if we returned truck to S. Grimmer U-Haul, Fremont. Superb Customer Service. Totally followed Covid procedures, we felt safe. We will refer friends to U-Haul and this location.

Megan D.
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Le client n'a pas laissé de commentaire.

THOMAS G.
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Had reservations at the Pleasanton location however truck did not come in the night before After calling the help line they found a truck at Fremont Grimmer location After that everything went well

ryan F.
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The left signal/brake light was not functioning. Someone told me that my signal was not working and that I was making lane changes with no signal to other drivers. That was a safety concern that proper inspection by U-Haul should have been done prior to giving me the vehicle. No doubt and potential liability.

mark M.
Évaluation :

First off I wanted to comment on how clean and well put together this store was. The staff was friendly and amazing. Other than having to pick up the truck in a different location that originally planned, which is to no fault of the Fremont store, everything went well. They made the process and my move as quick easy as possible from pick up to drop off, as it should be when you are moving. I will be returning to this store.

Shawn N.
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When arriving, there was only one person working and when I dropped the truck off 8 hours later there was still one person and the same one from the morning. I was never told I would receive a text message asking me to lookover the truck before leaving the parking lot to note any damages, mileage, or fuel level ( which was not correct). Once I got home and seen the text for the condition questionnaire it would not allow me to enter the photo I took before leaving the lot. It is sad that during this pandemic, U-Haul has not implemented a clean vehicle program that comforts customers when renting. The truck was not dirty but it also was not clean to a point that I was comfortable it had been sanitized after its last use. I took time at home cleaning the knobs, buttons, handles, steering wheel and other items before putting my family in to it.

Wayne H.
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Le client n'a pas laissé de commentaire.

becky w. | Online Move In |
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No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.

Marlon Y.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

KAMALJIT S.
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Le client n'a pas laissé de commentaire.

Gina N.
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Le client n'a pas laissé de commentaire.

Waldon W.
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Le client n'a pas laissé de commentaire.

Gregg N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

HARLAN W.
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Le client n'a pas laissé de commentaire.

Madeline T.
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I have no location specific comments. I will not be using U-haul again due to your outdated reservation systems. I should not find out day of that my uhaul is reserved out of my town. Both times I have reserved uhauls they have added 30min-2 HOURS! to my long moving day. Unacceptable. Update your systems to keep track of stock the way most other modern companies (rental truck or otherwise) use.

PRASHANT D.
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Le client n'a pas laissé de commentaire.

BENJAMIN W.
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Nick, who helped me, was very conscientious, respectful, and courteous. Give him a raise!!

Bernadette N.
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Le client n'a pas laissé de commentaire.

Tobin W.
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I stopped by 20 minutes before close and parked in the wrong section. Was greeted promptly and resolved my drop off swiftly. Thank you!

Marcos L.
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Absolutely worst experience

Ignacio O.
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Le client n'a pas laissé de commentaire.

craig K.
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The day of the move you changed where to pick up the van , added 4o Xtra miles. Also did not have pads we ordered

Ken A.
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Lester (the Manager) is excellent. He treated me with courtesy and respect. Great experience.

Nigel E.
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Le client n'a pas laissé de commentaire.

William G.
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Le client n'a pas laissé de commentaire.

Clayton W.
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Le client n'a pas laissé de commentaire.

Eric J.
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Rented multiple trucks from this location, and very impressed with Les and his entire staff. Very courteous, knowledgeable and helpful every time.

Peter G.
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Le client n'a pas laissé de commentaire.

BRENNA B.
Évaluation :

This was the absolute WORST customer experience I have ever had. If you are considering U-haul, please do not go. We had our truck reserved in San Francisco, CA for weeks, and on the day before our move, they called us to let us know that our truck was ready in Nevada!! That is a 5.5 hour drive away from us, and to no surprise, we didn't have time for an 11 hour road trip. The customer service rep we spoke to was so rude and unhelpful, and he told us they do this often to customers!! I spoke to many friends who had a similar experience, and had to last minute pay thousands of dollars for movers because they weren't told until the night before their move. We were so panicked because we had to move, had already hired movers, and U-haul had completely ruined our plans. I had to spend 5 hours on the phone the night before our move to find an alternative, and FINALLY a woman let us know about a U-haul truck that was an hour away. The truck was much too small for us, so we had to leave our couches and many pieces of furniture behind because U-haul can't keep their word on reservations. They didn't offer us a discount or refund or anything, and we lost so much time and money using U-Haul. To add fuel to the fire, our U-Haul wouldn't start after packing, and we had to ask help to jump it. I will NEVER use U-Haul again.

LORI M.
Évaluation :

Overcharged and I have been sitting on the phone for over 45 minutes on hold to clear this up

Sabrina R.
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Thanks for all your help!

Rick G.
Évaluation :

I would recommend Les and this this location. I wish I lived closer to Fremont. Based on this entire experience, I will be hard pressed to ever use UHaul again. Les went out of his way on my move. Day to make sure I had something to use. UHaul San Rafael sucks. Uhaul customer service for complaints can't do anything, poor performance. Good luck not going out of business.

Saira G.
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Le client n'a pas laissé de commentaire.

CAHLIF J.
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Everything was great!

Kevinchristopher E.
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People are lazy and not friendly.

John S.
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The gentleman who helped me was courteous, efficient and professional.

JUDITH T. | Expérience générale |
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Very friendly and helpful staff!

Raymond R. | Expérience générale |
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Les has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.

Prashant S. | Premières impressions |
Évaluation :

Excellent Service

Adrian C. | Premières impressions |
Évaluation :

I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.

Jack H. | Expérience générale |
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Great place to store my stuff. Staff is excellent

michelle i. | Expérience générale |
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Ended up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.

victor u. | Premières impressions |
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Costumer service was great, manager really knows his stuff. Would come back again.

HARBINDER S. | Premières impressions |
Évaluation :

Manager is awesome and very helpful.given me unit clean as new.

Ankit B. | Expérience générale |
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Great service, convenient location and clean facilities

Thomas C. | Expérience générale |
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Excellent service, convenient.

Tom H. | Expérience générale |
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Great Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.

Dave D. | Expérience générale |
Évaluation :

Les and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.

Emanuel L. | Expérience générale |
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Had a good experience with this storage site. Staff was helpful and friendly.

Nader B. | Expérience générale |
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All personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.

MARTIN B. | Expérience générale |
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Storage unit was very secure

vera e. | Premières impressions |
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Great customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke

Arkadi K. | Expérience générale |
Évaluation :

Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF

Robert P. | Premières impressions |
Évaluation :

Friendly staff, good service...

Dave D. | Premières impressions |
Évaluation :

That team is awesome!! Almost as good as 707061!!!!

Rahn S. | Premières impressions |
Évaluation :

Staff was professional...

Brett G. | Expérience générale |
Évaluation :

Perfect for my storage needs!

Karen Y. | Premières impressions |
Évaluation :

The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.

Nelson F. | Premières impressions |
Évaluation :

.

Philipp C. | Expérience générale |
Évaluation :

Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me

Gerard T. | Réservation |
Évaluation :

LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !

FATIMAH H. | Réservation |
Évaluation :

My experience at this location has been always the best Amon all the other locations at Fremont,ca

cristopher j. | Expérience générale |
Évaluation :

I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.

joaquin r. | Expérience générale |
Évaluation :

Great service, they went up and beyond.

Jay S. | Réservation |
Évaluation :

Very Good, This was my second experience. I am happy with service at all locations, I have gone.

deborah s. | Expérience générale |
Évaluation :

I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys

AL C. | Expérience générale |
Évaluation :

All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.

Ruth s. | Expérience générale |
Évaluation :

I found the storage yard well maintained and staff helpful

Ian R. | Expérience générale |
Évaluation :

Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.

joseph g. | Expérience générale |
Évaluation :

took care of my needs

Non reviews have been submitted for this location.

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