Just keep up what you guys are doing. Good customer service. Everything was as expected.
Gaurav B.Customer Reviews for U-Haul Moving & Storage of Fremont
Testimonials From Recent Customers
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All good.
Andre Z.Superb experience with the staff and storing process. Best storage place ever!
ZEN Z. | Expérience généraleThe place is great. Good location and service. Never went there before but they made it all easy. Give em a pay raise!
Larry S.Nothing just keep doing what you guys doing the helpers was wonderful very pleasant very helpful and I love that.
Palmira M.Engine light was on, gas tank had range for 4 miles, gear shift lever jams
Douglas R.It was a little slow getting checked out in the morning but otherwise great.
Marin H.I got charged twice
SAI T.great service they make it easy !!!
Paul S.service was great manager was very helpful.
victor U.Only issue was the contract stated there was 3/8 of a tank, and it was really close to 1/8. The Goodyear location corrected this for me.
Alan W.The inside of truck was not clean. There were still some papers in the side doors, and the interior of the vehicle was dusty and slightly greasy.
Venkata P.Wasn't able to get 26' truck but the 20' one got the job done. Overall the booking, pickup and drop off processes are decent. The only issue was trying to use mobile pickup and the online system was not functional on my iPhone. Lucky that I was able to pickup and drop off during business hours.
Kai Y.Everything is good
John C.Not a thing in my opinion. I had a hitch installed on my BMW X3 and Les, the general manager was outstanding! He explained everything fully and really took the time with us. It took a little longer than expected because Les wanted the job to look clean and very professional. We were completely satisfied and he and his team exceeded our expectations. I will continue going to his store for all of our future needs. Thank you, Les!
Glen H.This is my second bad experience with Uhaul I was charged for gas. Upon check in I used the app to disagree with the gas gauge, also went back in to the location to let them know van was not on a fuel tank and the van was dirty. I have yet to hear back about my disputing the charges!!
Patricia P.Very professional easy in-and-out great experience thank you
Marco R.The person helped us was very knowledgeable and professional, I believe his name was Bryan, very courteous and thorough. I would highly recommend this location to everyone in Fremont.
SHIRAZ J.My favorite U-Haul location. This is our go to place. The service is good! The have what what we need.
Paul S.very friendly and helpful staff
CHARUMANI S.I do not agree with being charged for a full day after I called uhaul 30 mins before trailer was due back explained it would be 1-2 hrs late . The woman on the phone asked if I was ok with being charged the 24 hr rate and I said no! I will consider other places to rent from after this . My business has been a cursor uhaul for over 40 years . I guess that means nothing .
timothy U.This UHaul location is fantastic .., top down staff is impressive … I have been using this UHaul location for some 40 years and I am still impressed. Thank you again for your service to the Fremont Community … Dennis
Dennis M.Store no people and been waiting for so long. Time is very important. Not gonna be taking uhaul again. No more.
nadelyn M.fast and friendly service
JESE N.Brian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!
Burton C. | Premières impressionsLes was amazingly helpful…he handled all of our concerns…thank you Les
Sam G.Very friendly and helpful.
Mahesh G.Les and his team are most courteous and I enjoy renting from this location : Always recommend all my acquaintances to get their packing supplies from Uhaul: Convey my appreciation to LES Hallas
NOREEN T.I Have used U-Hauk for years. This is the second time this location as over charged me. Don't get why this happens. May have to find somewhere that doesn't over charge me.
Mike C.I brought the truck back around midnight and so tried to check it in on my phone using the app. After restarting the check in process 4 or 5 times but never being able to complete the check in I finally gave up. The best I did was get all the pictures taken but I never got the completion screen.
Robin E.The service was fantastic and the process was streamlined from start to finish.
Matt H.Using the online reservation makes the rental go easy and fast. Very satisfied with the whole process.
Ruben R.Very helpful and quick process!
Arnold L. J.Old vehicle was given. Driving was a pain. Not sure why there is no indication or option give to choose a decent vehicle.
Prabhu H.It went pretty smoothly. The only issue at all was another rental parked in front of mine. The staff resolved the issue in a timely manner.
Gary R.Great service, as always.
Steven G.The CS rep Alec was very kind, soft spoken, very understanding, very helpful. He walked us out to the parking lot making sure we got the right truck and even moved it for us so we could get better acces to it. He also offered to help us with another truck reservation we had that I needed to change after we returned this truck. 5 stars for Alec!
MICHELLE I.The location and personnel were amazing however my overall experience was awful from the personnel at the call center and everything I had to go through during a huge move.
Christian H.Fast and excellent costumer service
ABRAHAM Z.Great Customer service. Les is great.
Steven G.Customer services was above and beyond
Angelica F.Absolutely nothing. All was perfect, especially Bryan that helped me
MARIO S.Very fast service and clean trucks.
SASTRY N.Staff was prompt, professional, and helpful - everything went as scheduled, no last minute glitches or changes - truck was ready, clean, and performed very well on 1500 mile trip - supply of ancillary equipment was appropriate and sufficient - no changes needed
ALLAN H.Friendly and helpful staff
Hiram L.Always a pleasure doing business with uhaul on Grimmer in Fremont, California Weather I need help with my towing needs or propane. Not a second thought. The best.
TERRY P.Excellent service à la clientèle.
Steven G.Wait time was forever in store for customers. For my Mobile checkin, the truck was at the end of the building so I had to walk all the way to it, then wait for online approval after all the formalities in the app, then walk all the way back in for keys and then walk all the way back to the truck again.
Jagadeesh G.Thanks for nicely greetings !
SONIA S.The person doing the customer service was rude and irritated. He made the total experience not worthwhile.
Apurva K.Excellent
Brad F.Poor customer service and unmotivated workers!
Fermin C.I dropoed of truck and trailer. Truck got checked in but trailer was overlooked and checken in 2 days later! What a joke. I end up with a bill. Wow. How professional.
Fermin C.Lester, who's in charge of the Grimmer B'lvd site, is always very courteous & knows his job.
Steven G.Amazing crews, definitely I will recommend it!
Angelina B.I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.
Wael F. | Premières impressionsPerfect
Prashant S. | Expérience généraleLes your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.
carol s. | Premières impressionsEvery time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.
urmilaben P. | Expérience généraleAll the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)
Raymond R. | Premières impressionsLes and his crew took most excellent care of us and our storage needs!
Jeffrey P. | Expérience généraleSalute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...
Sukhdev Singh K. | Expérience généralebest service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi
Sukhdev Singh K. | Expérience généraleWe appreciate the free month the manager gave us.
carla a. | Expérience généraleStaff was very helpful
Pamela M. | Premières impressionsGreat people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks
David C. | Expérience généraleI was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.
Anthony R. | Expérience généraleLes was very helpful and responsive
WILLIAM R. | Expérience généraleGreat Service
Prashant S. | Premières impressionsThe storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.
Venkatesh B. | Expérience généraleNo one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.
becky w. | Online Move InVery friendly and helpful staff!
JUDITH T. | Expérience généraleLes has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.
Raymond R. | Expérience généraleExcellent Service
Prashant S. | Premières impressionsI reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn't have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn't look into any other storage solutions because we were at the location ready to unload.
Adrian C. | Premières impressionsGreat place to store my stuff. Staff is excellent
Jack H. | Expérience généraleEnded up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. liked to repurposing of TruckS and trailers. Great idea.
michelle i. | Expérience généraleCostumer service was great, manager really knows his stuff. Would come back again.
victor u. | Premières impressionsManager is awesome and very helpful.given me unit clean as new.
HARBINDER S. | Premières impressionsGreat service, convenient location and clean facilities
Ankit B. | Expérience généraleExcellent service, convenient.
Thomas C. | Expérience généraleGreat Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.
Tom H. | Expérience généraleLes and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.
Dave D. | Expérience généraleHad a good experience with this storage site. Staff was helpful and friendly.
Emanuel L. | Expérience généraleAll personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.
Nader B. | Expérience généraleStorage unit was very secure
MARTIN B. | Expérience généraleGreat customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke
vera e. | Premières impressionsBe aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF
Arkadi K. | Expérience généraleFriendly staff, good service...
Robert P. | Premières impressionsThat team is awesome!! Almost as good as 707061!!!!
Dave D. | Premières impressionsStaff was professional...
Rahn S. | Premières impressionsPerfect for my storage needs!
Brett G. | Expérience généraleThe only reason I stayed was because of SWEET DAVID. I reeaervrd a "first floor" unit (misleading "upper unit with dangerous ladder,") David kindly apologized and explained- took time to show me, etc.
Karen Y. | Premières impressions.
Nelson F. | Premières impressionsGreat service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me
Philipp C. | Expérience généraleLES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !
Gerard T. | RéservationMy experience at this location has been always the best Amon all the other locations at Fremont,ca
FATIMAH H. | RéservationI would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.
cristopher j. | Expérience généraleGreat service, they went up and beyond.
joaquin r. | Expérience généraleVery Good, This was my second experience. I am happy with service at all locations, I have gone.
Jay S. | RéservationI was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys
deborah s. | Expérience généraleAll in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.
AL C. | Expérience généraleI found the storage yard well maintained and staff helpful
Ruth s. | Expérience généraleJustin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.
Ian R. | Expérience généraletook care of my needs
joseph g. | Expérience générale