Les was amazingly helpful…he handled all of our concerns…thank you Les
Sam G.Customer Reviews for U-Haul Moving & Storage of Fremont
Testimonials From Recent Customers
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Very friendly and helpful.
Mahesh G.Les and his team are most courteous and I enjoy renting from this location : Always recommend all my acquaintances to get their packing supplies from Uhaul: Convey my appreciation to LES Hallas
NOREEN T.I Have used U-Hauk for years. This is the second time this location as over charged me. Don't get why this happens. May have to find somewhere that doesn't over charge me.
Mike C.I brought the truck back around midnight and so tried to check it in on my phone using the app. After restarting the check in process 4 or 5 times but never being able to complete the check in I finally gave up. The best I did was get all the pictures taken but I never got the completion screen.
Robin E.The service was fantastic and the process was streamlined from start to finish.
Matt H.Using the online reservation makes the rental go easy and fast. Very satisfied with the whole process.
Ruben R.Very helpful and quick process!
Arnold L. J.Old vehicle was given. Driving was a pain. Not sure why there is no indication or option give to choose a decent vehicle.
Prabhu H.It went pretty smoothly. The only issue at all was another rental parked in front of mine. The staff resolved the issue in a timely manner.
Gary R.Great service, as always.
Steven G.The CS rep Alec was very kind, soft spoken, very understanding, very helpful. He walked us out to the parking lot making sure we got the right truck and even moved it for us so we could get better acces to it. He also offered to help us with another truck reservation we had that I needed to change after we returned this truck. 5 stars for Alec!
MICHELLE I.The location and personnel were amazing however my overall experience was awful from the personnel at the call center and everything I had to go through during a huge move.
Christian H.Fast and excellent costumer service
ABRAHAM Z.Great Customer service. Les is great.
Steven G.Customer services was above and beyond
Angelica F.Absolutely nothing. All was perfect, especially Bryan that helped me
MARIO S.Very fast service and clean trucks.
SASTRY N.Staff was prompt, professional, and helpful - everything went as scheduled, no last minute glitches or changes - truck was ready, clean, and performed very well on 1500 mile trip - supply of ancillary equipment was appropriate and sufficient - no changes needed
ALLAN H.Friendly and helpful staff
Hiram L.Always a pleasure doing business with uhaul on Grimmer in Fremont, California Weather I need help with my towing needs or propane. Not a second thought. The best.
TERRY P.Excellent service à la clientèle.
Steven G.Wait time was forever in store for customers. For my Mobile checkin, the truck was at the end of the building so I had to walk all the way to it, then wait for online approval after all the formalities in the app, then walk all the way back in for keys and then walk all the way back to the truck again.
Jagadeesh G.Thanks for nicely greetings !
SONIA S.The person doing the customer service was rude and irritated. He made the total experience not worthwhile.
Apurva K.Excellent
Brad F.Poor customer service and unmotivated workers!
Fermin C.I dropoed of truck and trailer. Truck got checked in but trailer was overlooked and checken in 2 days later! What a joke. I end up with a bill. Wow. How professional.
Fermin C.Lester, who's in charge of the Grimmer B'lvd site, is always very courteous & knows his job.
Steven G.Amazing crews, definitely I will recommend it!
Angelina B.Truck empty tank, staff was quick, not too friendly
Kuo Hong T.Very fast and very good customer service
Latoya B.Keep hiring the good workers
IRIS C.Amical
BONNIEVAL A.The contract I received did not show the corporate rate . I'm sure I will receive a credit for the adjusted rate. Everything else went very well, as always.
Steven G.I asked for a pickup in Santa Clara and it was confirmed all week until the day before the move… then I have to go the opposite way of the new place to pick it up. Just a hassle and a last minute change ruined planes and forced a overnight pickup.
Brandon F.Thanks for being friendly and respectful!
SONIA S.Its not clean and well maintained. Cost is also very high
yuvaraj R.Five stars for this Uhaul rental location. The manager has been here for many years and is very knowledgeable and helpful. He also does an excellent job training his staff so that they are know what to do and have excellent customer skills.
west K.The person who installed the trailer on my car was not putting on the chains correctly I had to insist that he does it correctly. the last time I rented the trailer and the same person installed it. chain fell off and I was pulled over on the freeway by the Highway Patrol to let me know the chain has falling off. I am a frequent return customer. I used to enjoy my visits to this location. But the new crew that's running this place seems to be very turkey, territorial and immature. I don't think I'm going back to this location again
Ali B.Quick and easy thank you
Brad F.I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.
Wael F. | Premières impressionsIt was the easiest rent truck I had everything was great
Abolfazl A.Perfect
Prashant S. | Expérience généraleEverything went great.
Michael C.The vehicle had very bad ride . The vehicle need maintenance. I was not comfortable while driving.
Kuldeep S.I received the wrong lock box code and had to be on the phone with customer service for 1 hour to get another code for another truck. Then I was charged the 10 ft rate for milage rate instead of the van which I originally booked.
Syed Z.I had a smooth / easy experience at the grimmer uhaul. I would love to use this location again when I need to use a trailer in the future!
dyllon J.The personnel was great and the drop off was just as fast and easy..
Richard N.Great service from beginning to end
ADEEL K.Awesome as always
Asha P.This is my fav Togo Uhaul location all the times and the staff is the best ever. Leslie and Bryan and every one else is always quick and accurate and helpful
PRAVEEN S.Missing 2 dollys that we ordered.
Tammy N.My rental was not ready at the time promised. I was told an employee was using it and I had to wait for it. Also, I do not think it was cleaned before it was given to me. It did the job I needed it for but it was promised for 1pm and I finally got it after 1:30pm.
Catherine M.Online reservation system is excellent. Everything was ready when I walked in.
Chad R.Not a fan of not being able to speak directly with on-site people. I wanted to make sure the trailer was available, so I was forced to speak with someone in Phoenix because it was imperative that I actually have the trailer at the appointed time. I was told that it was a "guaranteed rental. Since the reservation was by your choice, at 2:15 p.m., I was concerned that I was getting a trailer that was coming back off rent from another customer. I was told that if, for some reason it wasn't there, you'd get one from "somewhere else." So in effect, the rental wasn't really guaranteed. I also changed the return location at the same time. When I arrived to pick up the trailer, the return location had not been changed. On the plus side, your on-site people were all excellent!
Paul C.Not pretty happy with the uhaul on grimmer . We have rented trucks and trailers from this location for at least 40 years. Always great friendly people
timothy U.I enjoyed the ride
DANNY W.All went well, great service!
Steven G.Les your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.
carol s. | Premières impressionsEvery time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.
urmilaben P. | Expérience généraleAll the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)
Raymond R. | Premières impressionsLes and his crew took most excellent care of us and our storage needs!
Jeffrey P. | Expérience généraleSalute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...
Sukhdev Singh K. | Expérience généralebest service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi
Sukhdev Singh K. | Expérience généraleWe appreciate the free month the manager gave us.
carla a. | Expérience généraleStaff was very helpful
Pamela M. | Premières impressionsGreat people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks
David C. | Expérience généraleI was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.
Anthony R. | Expérience généraleLes was very helpful and responsive
WILLIAM R. | Expérience généraleGreat Service
Prashant S. | Premières impressionsThe storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.
Venkatesh B. | Expérience généraleNo one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.
becky w. | Online Move InVery friendly and helpful staff!
JUDITH T. | Expérience généraleLes has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.
Raymond R. | Expérience généraleExcellent Service
Prashant S. | Premières impressionsI reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn't have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn't look into any other storage solutions because we were at the location ready to unload.
Adrian C. | Premières impressionsGreat place to store my stuff. Staff is excellent
Jack H. | Expérience généraleEnded up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. liked to repurposing of TruckS and trailers. Great idea.
michelle i. | Expérience généraleCostumer service was great, manager really knows his stuff. Would come back again.
victor u. | Premières impressionsManager is awesome and very helpful.given me unit clean as new.
HARBINDER S. | Premières impressionsGreat service, convenient location and clean facilities
Ankit B. | Expérience généraleExcellent service, convenient.
Thomas C. | Expérience généraleGreat Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.
Tom H. | Expérience généraleLes and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.
Dave D. | Expérience généraleHad a good experience with this storage site. Staff was helpful and friendly.
Emanuel L. | Expérience généraleAll personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.
Nader B. | Expérience généraleStorage unit was very secure
MARTIN B. | Expérience généraleGreat customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke
vera e. | Premières impressionsBe aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF
Arkadi K. | Expérience généraleFriendly staff, good service...
Robert P. | Premières impressionsThat team is awesome!! Almost as good as 707061!!!!
Dave D. | Premières impressionsStaff was professional...
Rahn S. | Premières impressionsPerfect for my storage needs!
Brett G. | Expérience généraleThe only reason I stayed was because of SWEET DAVID. I reeaervrd a "first floor" unit (misleading "upper unit with dangerous ladder,") David kindly apologized and explained- took time to show me, etc.
Karen Y. | Premières impressions.
Nelson F. | Premières impressionsGreat service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me
Philipp C. | Expérience généraleLES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !
Gerard T. | RéservationMy experience at this location has been always the best Amon all the other locations at Fremont,ca
FATIMAH H. | RéservationI would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.
cristopher j. | Expérience généraleGreat service, they went up and beyond.
joaquin r. | Expérience généraleVery Good, This was my second experience. I am happy with service at all locations, I have gone.
Jay S. | RéservationI was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys
deborah s. | Expérience généraleAll in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.
AL C. | Expérience généraleI found the storage yard well maintained and staff helpful
Ruth s. | Expérience généraleJustin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.
Ian R. | Expérience généraletook care of my needs
joseph g. | Expérience générale