Customer Reviews for U-Haul Moving & Storage of Gadsden

Évaluation :

5

They have been wonderful to me and all the staff are great

Évaluation :

5

Local place was great. The website is hideous and not user-friendly. But this location was fantastic and so helpful.

Évaluation :

1

I was very disappointed with my experience with uhaul when I was trying to move my items out I was charge a extra month even though I paid the month already. When I came to unload my items I was told to just let me know when you are done nothing about I had only one day to get my items out of storage even though I had already paid the month & was moving items out early. I will never use uhaul for storage ever again. I will also tell everyone I know what they did very unprofessional.

Évaluation :

5

GOOD LOCATION AND SERVICE

Évaluation :

5

The prices are a little misleading. The ad says one thing and the total is a good bit higher by the end of it, which I'm sure you're completely aware of. Overall it is still a good value I would just be more transparent with the customer. The staff I interacted with were great and friendly. The location was clean and the truck was in good condition.

Évaluation :

4

Notify of key difference in trucks like no ramp on 10ft

Évaluation :

3

When we checked the Uhaul back in, the pre-trip mileage was showing almost full, but that was incorrect and was trying to charge us $150 extra dollars for fuel. I had a copy of my receipt and was able to prove that we brought the uhaul back actually overfull from what we received it. It was finally corrected to the correct level

Évaluation :

5

Check out was efficient, easy.

Évaluation :

1

These containers shipped on 4-20 rather than the promise of 4-10 as per the email rec'd 4-7 - I lost an additional $675 in moving expenses because of this late delivery - Need a response from someone who Cares - 570 899 1790

Évaluation :

5

Great service with ease of use. Perfect transaction.

Évaluation :

3

Have one point of contact to call for questions or concerns. After leaving California, when I needed assistance often I'd get transferred to another representative who said they were not the right contact person and I'd get transferred again and again.

Évaluation :

5

Great customer service, have rented here before and I'm sure I will again

Évaluation :

5

These folks awesome

Évaluation :

4

Don't like the hand trucks and blainkets in truck. Takes up space we need to load.

Évaluation :

5

Quick and easy drop off.

Évaluation :

5

Probably one of the best ones I've ever been to. Definitely in the top 10 of the many locations.

Évaluation :

1

Close the location

Évaluation :

4

I couldn't get in because I thought the code would be on my paper work....so I was locked out. The time was more than 30 minutes waiting on phone so the closing time was ten. My fault for arriving without first checking for positive entry

Évaluation :

5

⭐⭐⭐⭐⭐Lauren Baker is amazing at her job, she was very informative and knowledgeable. It was a smooth process from start to finish, we will definitely return to this location.

Évaluation :

5

Always the best equipment and nicest employees!

Évaluation :

3

Failed to get a usable key card to access the interior storage units. Staff said the system must have been slow and should be active later...

Évaluation :

5

The best customer service I've had at a Uhaul. Norbert was excellent. I'll definitely use this location again.

Évaluation :

5

Best people I have ever met

Évaluation :

2

The on duty agent had his wife and kids on speaker phone the entire time we were conducting our business. The credit card machine didnt work properly..

Évaluation :

3

Parking lot has very few parking spaces out front and the asphalt is cracked and needs repair.

Évaluation :

2

Have not moved in, only reserved 2 months before I need it. Web Reservation System is REALLY BAD. Extremely Poor information to uhaul polices presented. I reserved it for 2 months out. Took my information and confirmed the reservation, but didnt book the storage unit and make it unavailable for someone else. Called customer service and the agent was not helpful. Spoke to manager and cleared things up. We'll see.

Évaluation :

5

Great service

Évaluation :

2

The main complaint I have is that the storage unit was hard to access. I had to use portable stairs and climb up to the storage. This is very dangerous for older people. I didn't know that it would be so hard to load and unload the storage unit. I wish that I would have been told so that I could have found another place to store things. I had to hire younger people to load and unload due to the danger of climbing the stairs.

Évaluation :

5

The lady that helped us was fantastic! She was very friendly, helpful, and professional. She seemed happy to help. It is refreshing to go to a place of business, and have kind and friendly workers.

Évaluation :

5

I love this U-Haul

Évaluation :

3

Let me verify my rental over the phone when there is no internet!

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Very friendly staff. Easy to find and easy to drop off equipment. The staff was very helpful. I wish I had gotten their names so that they could be recognized for their service. It was a young black man (appeared to be in his 30's) and a young black woman (very attractive).

Évaluation :

5

Great employees

Évaluation :

5

Great customer service, agent was very friendly and knowledgeable.

Évaluation :

5

Great job by people that weren't robots. They could tell I had to put effort into cleaning the damm dirty truck based on the pics I showed them. At least they appreciated the work a d didn't threaten to charge me more money.

Évaluation :

4

The young lady that was my customer service representative was very polite and courteous and attentive to my needs. She went out of her way to get me the vehicle I needed and the day I needed it. It was a pleasant experience doing business with her at this location. Whatever they're paying her isn't enough. She was covered up with customers and it never phased her. She took it all in stride as if it were just another day at work

Évaluation :

3

Need more employees. One person trying to do everything won't work.

Évaluation :

4

Bad driveway conditions to my storage unit building E. Huge potholes....

Évaluation :

5

Could have had a more friendly and helpful experience.

Évaluation :

5

This is a U-Haul store. That's all they do. They are good at it. If you want great service, this is the place to go.

Évaluation :

4

The lady was fast, efficient, and very friendly. We were put of there in 10 minutes.

Évaluation :

3

Make everyone be on same page about what is being done.

Évaluation :

5

Check in/Pickup was efficient the attendant (a lady, don't recall her name) was very nice and knowledgeable. Return the trailer was also very easy, and staff on duty were very prompt.

Évaluation :

5

Make sure that the windshield wipers work properly because had to stop my trip and it took me 25 hours for a 14-hour trip

Évaluation :

3

My only complaint was that my reservation was for 9am and theirs location didn't even open up until 9:15 which caused there to be a late start to my day, then I had done everything online (mobile checking) expecting a no contact transaction but I had to go into the store, then I had to actually swipe my card 4 times to complete transaction because there was confusion with employees and my original truck was given to another customer, then the clerk had to “find” the key for the truck I was given which again caused a time delay! I didn't leave with truck until after 10 which put me behind my schedule for my day, we were trying to beat the rain for our move!!!!!

Évaluation :

5

Always friendly and easy to deal with!!

Évaluation :

3

Unorganized (chaotic mess). Dolly not there even though I paid for one & it was suppose to be with my truck. Lady was super busy & having to get things together on top of getting a truck. Was parked in a parking spot but other people parking whoever. Had to get people to move so we could get out. She needed help. People just parking wherever

Évaluation :

5

I love the environment

Évaluation :

1

My storage unit was infested with a rat that ate, made a nest in, and died in my things. Many of my things were damaged from the rat and unsalvageable due to the unsanitary nature of this animal. The storage unit also leaked and I ended up with water damage of my shelving and a few boxes. After going through the insurance that I paid for they only offered me $400 for the damages that amounted to several thousand dollars. I had a terrible experience with the storage unit and all of that damage was done in just a month and a half.

Évaluation :

2

The staff was all very helpful and were amazing. The storage facility was not climate controlled. It was way to hot to store anything of value in the unit. There were no lights anywhere to help moving in the unit. The building needed work done to be safe again.

Évaluation :

5

Staff always friendly and helpful.

Évaluation :

5

Thank u for all the help and friendliness and a safe trip

Évaluation :

5

Thank you for everything

Évaluation :

3

The staff was awesome. Very very helpful. But the storage unit was disgraceful. I had a 26' van body unit. It seems like it leaked a little. There were rat poison/traps permanently installed. When I got my items out of storage we found a huge dead rat in one of our wardrobe boxes. Once again…loved the service, but next time I'll look for a nicer facility.

Évaluation :

4

The lady who was there when we told her we had emptied the building on July 14, 2021, was not nice at all. She helped us but it seemed like she didn't want to.

Évaluation :

1

We found the unit online but called and spoke with a rep to actually book it. At no point did she tell me the unit was 10 feet off the ground. It was not a traditional storage unit but a "locker" not at ground level. It was not described that way on the web either. When we drove 30 min to get to it and load my son's dorm room stuff to store for the summer there was no way we could load it having to carry it up a rolling metal staircase that would not even sit flush against the wall. We were able to get a refund but we had to scramble to find another option near his out of state university. The only thing we could find was an hour in the opposite direction and nearly twice the cost.

Évaluation :

2

I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.

Évaluation :

5

Very helpful

Évaluation :

3

Needs better lighting

Évaluation :

5

Just wanna say thanks to the man that was working that morning I can in thanks so much

Évaluation :

3

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

Évaluation :

4

A great company for the public moving service

Évaluation :

5

Manager gives good service and staff was helpful as well.

Évaluation :

3

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Évaluation :

5

Bien

Évaluation :

2

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Évaluation :

5

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

Évaluation :

2

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Évaluation :

4

Le personnel était amical et serviable.

Évaluation :

5

I will definitely use UHAUL again

Évaluation :

5

Staff was very helpful

Évaluation :

5

I will be back as soon as I need another one

Évaluation :

5

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

Évaluation :

1

They lie a lot

Évaluation :

5

They were very helpful and courteous

Évaluation :

3

Employees don't communicate. My account was taken out of the system and lock was put on storage without contacting me.

Évaluation :

3

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

Évaluation :

1

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Évaluation :

5

Great storage facility.

Évaluation :

5

no problems