Évaluations des clients U-Haul Moving & Storage of Gadsden
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Témoignages des clients récents de U-Haul Moving & Storage of Gadsden
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Nicole S. le
The salesperson had the truck in the back of the building with several other trucks,it made it had to get out of there
weldon J. le
We are retired military,and have moved numerous times over the years,and I have used Uhaul 42 years,and this was the worse equipment I have ever,ever used,it should have never been allowed for long distance moves,it's a dangerous truck, I was left in a bind,we picked up a truck the same size last week for our move from Gadsden Al to Macon Georgia,the truck was as I expected and worth the money,very clean,good condition ,the only problem was they put down the wrong mileage on the paper and my wife didn't catch it,So I request another truck this weekend from the same place expecting the same quality truck,We were pushed for time,and to get there and see this piece of crap was unbelievable!!,my wife did the paperwork while I went to pick up the loading crew,to come back and see this dirty ,wrecked up,scratched up truck, pissed me off over $300 for a piece of unsafe junk,I drove better trucks in Iraq,Kuwait, Germany and Korea that was shot up,blown up and just drove to hell and back that looked and drove better.I took the truck so I could do the move because we had a schedule,and time was something we did not have,it drove ok the 3 miles from Uhaul to my home,But when I got onto the highway,The truck was all over the place the wheel has so much play in it,that you have to keep the steering wheel moving from left to right continuously while over 55mph just to try and keep it on the road,we were stopped twice by two separate State Patrol Officers, because they thought I was a impaired driver,until they walked around the truck and check the steering wheel themselves,and Georgia Patrol was not going to let me continue on the highway,and I did talk to road service after 25 miles she was nice,but couldn't help me.and then having to put 42.8 gallons of gas to start!!!I could go on but why!! It's time to change
Larry W. le
Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.
Tonya H. le
Always have the best out come wth this location
Edgar F. le
Good
Nikki T. le
They charged me for two days when I rented the equipment for less than 24 hours (wasn't even close). Before departing, I made sure of the return time (with the General Manager) and they still messed it up. I went into the location to clear it up, and they told me to come back again the next day. What an inconvenience. This is not the 1st incident with this location - every time there is a problem. I try not to go there!!
Chad S. le
I was moving some furniture for family, and I chose to not use the main Uhaul center in my home town Vestavia instead to use the lcoal store in Gadsden due to a bad experience in Vestavia. The pick up went smooth and then when i returned yesterday they had an issue with the scanner to process the return. Bobby the employee working last night told me he would take care of it first thing monday morning and call me when it was complete. He called me this morning at 8am to let me know it was complete and finished processing the payment and return. Customer service is why i did not use the Vestavia location, and the Gadsden store and Bobby specifically went above and beyond. So often these days customer service lacks so much, so it was extremely satisfying to have such a high level of service provided by the Gadsden store.
Christoper S. le
Only problem was not with pick up or drop off. We headed down Friday afternoon stopped to eat at restaurant 30 min from destination. We noticed as we unlocked truck tail lights on trailor would not work brake lights yes trailor lights no. Showed the guy when I dropped trailor wires looked as if they had been patched together. Other than that it was awesome
brenda L. le
I waited over thirty minutes to return the truck. The attendant agreed with me that the truck drove like crap when he pulled it up to the front. I informed the attendant that I never got hand trucks. he told me that I was 3 miles over the estimated two hour drive from Jemison to Hokes Bluff Alabama, and U-Haul took more money out of my account rather than make any adjustments. I regret cancelling Pensky that I reserved prior to UHaul. Thhe twenty dollar difference would have been worth it too avoid the aggravation I had with this move.
Meisa J. le
There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw
Frank F. le
Great experience. Employees were very professional and helpful.
Christopher S. le
Nothing they did an amazing job
kemely J. le
Not a thing!
Emanuel J. le
Was overcharged, my phone would not let me load uhaul to turn in dropped it off the night before and needed to be at uhaul at 7am but store didnt open til 9am... way overcharged by 30$ bunch of liars and cheats
Emily T. le
I took pictures of the gas gauge before and after and he charge me for gas that I didn't use. I'm sending the times pictures to corporate.
Nicole S. le
Manager, did a excellent job !
paulita K. le
I really appreciate the staff they were helpful and so nice I was always greeted with a smile...
adam T. le
Teremce rude. Tried to charge me extra miles when it was uhaul sending me 20 miles out of the way to return truck to a completely different location
Mark P. le
Young lady was really nice and prompt
Denis P. le
The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.
Michael H. le
Everything was fine.
Chad G. le
This wasn't my original pickup location. The original location did not have the trailer I had reserved, and could not have cared less that I had to deal with the hassle of finding a new location. Terrible service overall, but the folks at the second location where I got my trailer were great. Not happy with UHaul at the moment.
Joyce M. le
My experience was very good no complaints
Donna L. le
No improvement needed.
Beth D. le
Staff was friendly and helpful.
Karen l. le
I will definitely use UHAUL again
Ed H. le
Staff was very helpful
misty g. le
I will be back as soon as I need another one
darryl m. le
Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.
Latasha C. le
They lie a lot
Ed H. le
They were very helpful and courteous
desiree p. le
Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.
LEDORIA G. le
The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.
Mark B. le
This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.
Randall I. le
Great storage facility.
GARY A. le
no problems
andrea s. le
No good, the worst, thumbs down, very unhappy, will not repeat will not ever use your again, will not recamened your services to no one else, but will report you to the BBB!