Customer Reviews for U-Haul Moving & Storage of Gadsden

Évaluation :

5

Excellent experience.

Évaluation :

5

Brandon gave exceptional customer service.

Évaluation :

5

I don't know if you do this but finding a product that sanitizes the trucks from Covid .

Évaluation :

5

Terri Braun's . Was very sweet and very good at her job . She was so helpful with what we needed ! She was very polite very respectful and very helpful .. thank you God Bless

Évaluation :

5

The rental agent was courteous and very helpful!

Évaluation :

3

The meter on the CSR app was different from what my initial paperwork, resulting in my putting more gas than I originally had. In the end, I was out of money. The CSR tried to help, however, I feel as though it still did not compensate the amount of the extra gas I put in the uhaul based upon what she stated was needed.

Évaluation :

3

Just a few days late and my wife was threatened by the worker saying the truck would be reported stolen. Evwn though we were in touch daily with them. Very hateful service will not go back

Évaluation :

5

Nothing you were poor professional and on time. Ty

Évaluation :

3

Not any different than any other Uhaul rental store.

Évaluation :

2

I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.

Évaluation :

5

Rien

Évaluation :

5

Very helpful

Évaluation :

5

Edward Higgins was amazing and went above and beyond! Thanks for making my night better bud!

Évaluation :

5

Brandon, the manager at the Kyle Av location in Gadsden, AL, has totally transformed this location into one with great customer service. Actually, it's the first time any Uhaul employee has provided this kind of great customer service. Thank you, Brandon, for making my move day a pleasant one.

Évaluation :

5

Is perfect everything.!

Évaluation :

5

A very good transaction. Vehicle was very clean, personnel very good to work with. Definitely will use this location again. I have used this location many times in the past. Very pleased!

Évaluation :

5

Excellent service à la clientèle. Went above and beyond making sure we were taking care of. Very professional.

Évaluation :

5

Rented from location 4 times always pleasant experience.

Évaluation :

5

Great service

Évaluation :

5

I shall use this location when a need UHAUL equipment again The employee when I pick up the truck and the one when I drop off, were great

Évaluation :

5

Again, friendly and helpful.

Évaluation :

3

Be sure to have everything in truck ready for pick up. I had to remind them to get my pads and then they did not give me enough. I had to drive back down to get the rest of the pads.

Évaluation :

5

The person who I turned in the truck to was very kind and caring

Évaluation :

4

Didn't care that I picked truck up dirty, still charged me and told me to take it up with billing.

Évaluation :

4

All went well from reservation to return. Merci

Évaluation :

5

Nothing service was great ??.

Évaluation :

5

Awesome crew!

Évaluation :

3

Needs better lighting

Évaluation :

3

Have a little more help available to complete the rental.

Évaluation :

3

Tires weren't well maintained. I had a blowout while carrying 1/5 of the rated load.

Évaluation :

2

The girl working just said leave it and she will just email me the receipt. I got the receipt and was charged 17,88 $ for fuel. Right before I pulled in I put 38,00 $ in tank which put it right back where it was when I picked it up

Évaluation :

5

Very nice customer service and support a very pleasant experience from start to return will rent again and again Thanks Uhaul the Best Rentals!

Évaluation :

5

Offer an hourly rate if only needed for a few hours.

Évaluation :

5

Everything was excellent

Évaluation :

5

Nice people and good service.

Évaluation :

5

Great people and great service

Évaluation :

2

Upon my equipment return, there was only one female employee working. She was there alone and having many issues with the system. Between dealing with the system and irritated customers, I can tell the employee was overwhelmed. I could do nothing but feel sorry for her because the only help she had was over the phone. She had to maintain the front counter, help customers with their storage units, and also do the equipment/truck inspections by herself. For a business as busy as this, I don't believe having one employee at a location is appropriate. I do commend the employee for her professionalism and her patience with the amount of customers and responsibilities that she had.

Évaluation :

5

Just wanna say thanks to the man that was working that morning I can in thanks so much

Évaluation :

3

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

Évaluation :

5

It was very easy

Évaluation :

5

Best U-Haul experience ever!

Évaluation :

5

Very friendly professional Service - good experience

Évaluation :

5

I was checked in and out very quickly had no problems renting a u haul this store practiced social distancing well

Évaluation :

5

When someone calls to make a reservation, they should be told that it is 0,99 cents a mile extra. So my less than 30 $a day turned in to over 200 $!!! I am not happy with that. I could have made 5 trips and it would have been cheaper than that.

Évaluation :

4

A great company for the public moving service

Évaluation :

5

S.O.

Évaluation :

5

The truck was clean but the door broke when I raised it. The cable came off and we had to tie the door down. The staff were very nice and accommodating.

Évaluation :

3

Everything was good until I received an email saying I was late on rent for a storage container I no longer was using. They fixed the error, but I was not happy to wake up to someone telling me I owed rent, and that I was delinquent so I owed late fees. When I emailed back that I emptied my container weeks ago, they had to go back to check it was empty even though I already a receipt for it. They emailed the exact same kind of receipt that I got when I emptied to prove they cleared it in the computer. So I'm a little confused as to why it wasn't cleared the first time. My stuff all arrived perfectly in tact and very quickly. I was happy with the amount of space, amount of padding to protect my stuff, and the amount of time it took to transport. I would definitely use this service and recommend it to anyone moving a long distance! It is significantly cheaper than PODs and just as good in my opinion. I understand computer mistakes happen, but I am very adamant about my bills, so the delinquent payment thing just really bothered me. That's the only reason I give less than 5 stars. Otherwise, top notch service. Merci!

Évaluation :

1

Worst experience I have ever had at any location. I am regular guest and I will never use this location again.

Évaluation :

1

Poor service

Évaluation :

5

Manager gives good service and staff was helpful as well.

Évaluation :

3

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Évaluation :

5

Bien

Évaluation :

2

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Évaluation :

5

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

Évaluation :

2

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Évaluation :

4

Le personnel était amical et serviable.

Évaluation :

5

I will definitely use UHAUL again

Évaluation :

5

Staff was very helpful

Évaluation :

5

I will be back as soon as I need another one

Évaluation :

5

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

Évaluation :

1

They lie a lot

Évaluation :

5

They were very helpful and courteous

Évaluation :

3

Employees don't communicate. My account was taken out of the system and lock was put on storage without contacting me.

Évaluation :

3

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

Évaluation :

1

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Évaluation :

5

Great storage facility.

Évaluation :

5

no problems