Évaluations des clients U-Haul Moving & Storage of Gadsden

Edward Higgins was amazing and went above and beyond! Thanks for making my night better bud!

Brandon, the manager at the Kyle Av location in Gadsden, AL, has totally transformed this location into one with great customer service. Actually, it's the first time any Uhaul employee has provided this kind of great customer service. Thank you, Brandon, for making my move day a pleasant one.

Is perfect everything.!

A very good transaction. Vehicle was very clean, personnel very good to work with. Definitely will use this location again. I have used this location many times in the past. Very pleased!

Great customer service. Went above and beyond making sure we were taking care of. Very professional.

Rented from location 4 times always pleasant experience.

Great service

I shall use this location when a need UHAUL equipment again The employee when I pick up the truck and the one when I drop off, were great

Again, friendly and helpful.

Be sure to have everything in truck ready for pick up. I had to remind them to get my pads and then they did not give me enough. I had to drive back down to get the rest of the pads.

The person who I turned in the truck to was very kind and caring

Didn't care that I picked truck up dirty, still charged me and told me to take it up with billing.

All went well from reservation to return. Thank you

Nothing service was great ??.

Awesome crew!

Needs better lighting

Have a little more help available to complete the rental.

Tires weren't well maintained. I had a blowout while carrying 1/5 of the rated load.

The girl working just said leave it and she will just email me the receipt. I got the receipt and was charged $17.88 for fuel. Right before I pulled in I put $38.00 in tank which put it right back where it was when I picked it up

Very nice customer service and support a very pleasant experience from start to return will rent again and again Thanks Uhaul the Best Rentals!

Offer an hourly rate if only needed for a few hours.

Everything was excellent

Nice people and good service.

Great people and great service

Upon my equipment return, there was only one female employee working. She was there alone and having many issues with the system. Between dealing with the system and irritated customers, I can tell the employee was overwhelmed. I could do nothing but feel sorry for her because the only help she had was over the phone. She had to maintain the front counter, help customers with their storage units, and also do the equipment/truck inspections by herself. For a business as busy as this, I don't believe having one employee at a location is appropriate. I do commend the employee for her professionalism and her patience with the amount of customers and responsibilities that she had.

Just wanna say thanks to the man that was working that morning I can in thanks so much

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

It was very easy

Best U-Haul experience ever!

Very friendly professional Service - good experience

I was checked in and out very quickly had no problems renting a u haul this store practiced social distancing well

When someone calls to make a reservation, they should be told that it is .99 cents a mile extra. So my less than $30 a day turned in to over $200!!! I am not happy with that. I could have made 5 trips and it would have been cheaper than that.

A great company for the public moving service

N/A

The truck was clean but the door broke when I raised it. The cable came off and we had to tie the door down. The staff were very nice and accommodating.

Everything was good until I received an email saying I was late on rent for a storage container I no longer was using. They fixed the error, but I was not happy to wake up to someone telling me I owed rent, and that I was delinquent so I owed late fees. When I emailed back that I emptied my container weeks ago, they had to go back to check it was empty even though I already a receipt for it. They emailed the exact same kind of receipt that I got when I emptied to prove they cleared it in the computer. So I'm a little confused as to why it wasn't cleared the first time. My stuff all arrived perfectly in tact and very quickly. I was happy with the amount of space, amount of padding to protect my stuff, and the amount of time it took to transport. I would definitely use this service and recommend it to anyone moving a long distance! It is significantly cheaper than PODs and just as good in my opinion. I understand computer mistakes happen, but I am very adamant about my bills, so the delinquent payment thing just really bothered me. That's the only reason I give less than 5 stars. Otherwise, top notch service. Thanks!

Worst experience I have ever had at any location. I am regular guest and I will never use this location again.

Poor service

My U Box arrived early! I was impressed. Thank you!

Great service

The location that I was changed to on Forrest Ave in Gadsden had a plug in the tire of the car hauler. Not a safe unit for a one way out of state haul.

Did you work today at the drop off point was good no complaints

Evan was amazing. Wonderful service

Sometimes understaffed but overall very professional.

The wind noise in this truck is pretty extreme. I was able to slam the driver's side door and help some, but that door doesn't close exactly right with the normal amount of force. Even pulling it hard didn't bring the noise level down to more tolerable by much. Over all, it was a positive experience. Just giving you a little something to improve on.

Very professional and curtious

I was well pleased with the service that I received please keep up the good work and I will use your company again

I picked the trailer up I had the Gadsden store install a ball on my bumper and between the time I left Gadsden and home tje ball came lose 4 times i had nothing to tighten it with. This is a problem.

Manager gives good service and staff was helpful as well.

Give me my money that I did not authorize uhaul to get you was over charged and uhaul is still charging my bank account since November 8,2019.

Excellent customer service!! I didn't have to wait and my equipment was ready and waiting for me when I got there.

Make sure the mileage is correct before you let a customer drive off In it

The salesperson had the truck in the back of the building with several other trucks,it made it had to get out of there

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Good

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Staff was friendly and helpful.

I will definitely use UHAUL again

Staff was very helpful

I will be back as soon as I need another one

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

They lie a lot

They were very helpful and courteous

Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Great storage facility.

no problems

No good, the worst, thumbs down, very unhappy, will not repeat will not ever use your again, will not recamened your services to no one else, but will report you to the BBB!