Customer Reviews for U-Haul Moving & Storage of Gadsden

1 363 évaluations

1707 Kyle Ave   Gadsden, AL 35901
(Across from the baseball park)

(256) 543-9502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(256) 543-9502

1707 Kyle Ave
Gadsden, AL 35901
(Across from the baseball park)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Could have had a more friendly and helpful experience.

JOHN S. 
Évaluation :
5

This is a U-Haul store. That's all they do. They are good at it. If you want great service, this is the place to go.

Willis K. 
Évaluation :
4

The lady was fast, efficient, and very friendly. We were put of there in 10 minutes.

Nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA F. 
Évaluation :
3

Make everyone be on same page about what is being done.

Terri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARL R. 
Évaluation :
5

Check in/Pickup was efficient the attendant (a lady, don't recall her name) was very nice and knowledgeable. Return the trailer was also very easy, and staff on duty were very prompt.

PHILLIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G. 
Évaluation :
5

Make sure that the windshield wipers work properly because had to stop my trip and it took me 25 hours for a 14-hour trip

Pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
3

My only complaint was that my reservation was for 9am and theirs location didn't even open up until 9:15 which caused there to be a late start to my day, then I had done everything online (mobile checking) expecting a no contact transaction but I had to go into the store, then I had to actually swipe my card 4 times to complete transaction because there was confusion with employees and my original truck was given to another customer, then the clerk had to “find” the key for the truck I was given which again caused a time delay! I didn't leave with truck until after 10 which put me behind my schedule for my day, we were trying to beat the rain for our move!!!!!

JODI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HALEA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANNER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin F. 
Évaluation :
5

Always friendly and easy to deal with!!

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winifred w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN C. 
Évaluation :
3

Unorganized (chaotic mess). Dolly not there even though I paid for one & it was suppose to be with my truck. Lady was super busy & having to get things together on top of getting a truck. Was parked in a parking spot but other people parking whoever. Had to get people to move so we could get out. She needed help. People just parking wherever

Vicky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Akiba C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candance G. 
Évaluation :
5

Many many mix ups before we got to this location. 1st reservation canceled by uhaul the day before the move(someone decided to keep the rental) In turn, they sent us to a location that was shut down, with a 3 hour delay in pickup, which really held us up.

Tiffany H. 
Évaluation :
5

This location is superb, super nice location!

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tancie W.  |  Expérience générale 
Évaluation :
5

I love the environment

Vantenza C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cedbrina W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETTON Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheneka B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN R. 
Évaluation :
3

Was charge for items I did not use. Handtrucks. I HAVE MY OWN HANDTRUCKS.

VALARIE H. 
Évaluation :
1

My storage unit was infested with a rat that ate, made a nest in, and died in my things. Many of my things were damaged from the rat and unsalvageable due to the unsanitary nature of this animal. The storage unit also leaked and I ended up with water damage of my shelving and a few boxes. After going through the insurance that I paid for they only offered me 400 $for the damages that amounted to several thousand dollars. I had a terrible experience with the storage unit and all of that damage was done in just a month and a half.

Natalie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTICE M. 
Évaluation :
2

The staff was all very helpful and were amazing. The storage facility was not climate controlled. It was way to hot to store anything of value in the unit. There were no lights anywhere to help moving in the unit. The building needed work done to be safe again.

Kari C.  |  Premières impressions 
Évaluation :
1

The location did not have a truck to deliver the Uboxes. This was a condition I verified before going with Uhaul. I had to pay 500 $to have a local person pick them up and then return them. The general number does not know what the end location has or services they provide.

leslie Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
4

No suggestions at this point

JERRY M. 
Évaluation :
5

Staff always friendly and helpful.

Elizabeth P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J. 
Évaluation :
2

I went there they would not rent a truck to me because I wanted a one way. I reserved one online and went back there to pick it up. Not a friendly experience.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TUANA C. 
Évaluation :
5

Thank u for all the help and friendliness and a safe trip

Angela B.  |  Premières impressions 
Évaluation :
5

After hours drop off. No problem.

WILLIS K. 
Évaluation :
5

Continue to provide excellent service.

Vernice P. 
Évaluation :
5

The signage for returning the truck was excellent. Mr. Cude was very nice, very personable. All in all a very good experience from start to finish.

JUDITH E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Very nice employees and very helpful.

Neshonda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Thank you for everything

laura s.  |  Expérience générale 
Évaluation :
1

Keep cleaner vans. It smelled like a ashtray. To the point it made me sick. The van does not ride good. It kicks when shifting into drive, and it sounded like it was gonna blow up at times getting over 50. Then the hidden charges. At first it was only 39,95 $. When I get there it changes to 72 $. Then when I dropped it off it changed to 140 $. On top of the 72 $I've already paid ! I don't recommend anyone at all to rent a truck from here.

Dillon E. 
Évaluation :
3

The staff was awesome. Very very helpful. But the storage unit was disgraceful. I had a 26' van body unit. It seems like it leaked a little. There were rat poison/traps permanently installed. When I got my items out of storage we found a huge dead rat in one of our wardrobe boxes. Once again…loved the service, but next time I'll look for a nicer facility.

james w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE L. 
Évaluation :
5

The staff was friendly and professional. They had all the supplies needed as well as a large selection of vehicles/trailers.

ERIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
4

The lady who was there when we told her we had emptied the building on July 14, 2021, was not nice at all. She helped us but it seemed like she didn't want to.

Melissa A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
3

My mileage was supposed to be 0,59 a mile instead of 0,79 a mile, if this isn't fixed then I want be renting again. Look at my record every time 0,59 a mile. I am loyal renter, you will be loosing a good customer. Merci

Randy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREAD W. 
Évaluation :
4

Clean your vehicles before renting them again

BILLY C. 
Évaluation :
5

Brandon, the manager, was very nice and worked to get us what we needed.

JAMIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexandre S. 
Évaluation :
1

We found the unit online but called and spoke with a rep to actually book it. At no point did she tell me the unit was 10 feet off the ground. It was not a traditional storage unit but a "locker" not at ground level. It was not described that way on the web either. When we drove 30 min to get to it and load my son's dorm room stuff to store for the summer there was no way we could load it having to carry it up a rolling metal staircase that would not even sit flush against the wall. We were able to get a refund but we had to scramble to find another option near his out of state university. The only thing we could find was an hour in the opposite direction and nearly twice the cost.

Brandon H.  |  Online Move In 
Évaluation :
5

Ask if the customers wants all those furniture pads. I had to return all but 2, I did not know they U Haul was sending them. The only bad thing about both Ocoee and the Gadsden U Haul is that i could never get anyone at U Haul to answer the Phone. a service answered the phone once and put me back on hold to find someone to help me. I never Heard from Her again. So I had to drive up to both places almost every time I needed to Speak to Them which were in the next town in both states, Alabama and Florida. Once I went and talk to a person, everyone were very Polite and Helpful. If I ever have to over again, I will be using U Haul again. Which I Hope to never have to Move again. Thank You All.

rhonda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
3

Using Uhaul and Ubox was the worst experience ever. We needed storage for a month so had to use Ubox to move from Birmingham to Gadsden. One box didn't make the shipment and it took at least 10 different calls and HOURS on the phone to finally find someone that knew what they were taking about. Your central scheduling had NO idea what they were talking about and then said that their supervisor was the only one that could fix our issue and she ended up being off for 4 days. FINALLY got to someone named Justin who was able to merge contract and make sure shipment was where it needed to go and lined up delivery of boxes. It is also entirely frustrating when you need the services of Uhaul, Ubox and MovingHelp. These services are offered together yet apparently each system is its own, so no one knows what's going on and will not help you. I had one person from uhaul originally help me with scheduling movinghelp, but then when I called to schedule movinghelp for unloading, I kept getting everyone saying that I needed to go online and do it because they had no access and couldn't do it (even though I had just previously had someone do it for me on the phone). Your customer service is AWFUL and I would NEVER recommend you to anyone. When you call to speak to someone at Uhaul, you stay on hold forever before anyone will even pick up. THANK GOODNESS the movers that we booked through Movinghelp were great because I don't know if I could have handled any more stress than what I already experienced through Uhaul. If PODS were offered in this area, I would have cancelled everything at the beginning and used them because our experience was awful from start to finish (except for the 3 people who I happened upon that tried to help as they could) and the movers with Movinghelp.

CARCIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asheanna c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keverth C.  |  Expérience générale 
Évaluation :
5

Trying to get a live Person on the phone at either of the U-Haul Stes was just about Impossible. Waited for a Rep for more than 30 mins. every time, I finally had to go up to the place in Person in Florida and in Alabama. but People were very nice once you talk to them.

rhonda K. 
Évaluation :
5

I believe this is a well run Uhaul location. I've never had any problems and am able to get the equipment I need real easy. Most other locations need to use this one as an example.

TERRANCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evette J.  |  Expérience générale 
Évaluation :
4

The company's phone system needs some serious improvements. I called every number I could find online, both local & toll free. I remained on hold for 30-45 minutes each time. When I was finally able to talk to someone they told me they thought this issue had been fixed...it's not. So annoying. This was beyond the location's control. It appears to be a company wide phone system issue. Other than this, everything went well.

PENNY D. 
Évaluation :
5

Thank you for such great equipment and service!

TERRANCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWIN T. 
Évaluation :
5

Excellent experience.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRETTA J. 
Évaluation :
5

Brandon gave exceptional customer service.

TABITHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH W. 
Évaluation :
5

I don't know if you do this but finding a product that sanitizes the trucks from Covid .

Arthur P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Terri Braun's . Was very sweet and very good at her job . She was so helpful with what we needed ! She was very polite very respectful and very helpful .. thank you God Bless

MARY E. 
Évaluation :
5

The rental agent was courteous and very helpful!

Tommy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alanna B.  |  Premières impressions 
Évaluation :
3

The meter on the CSR app was different from what my initial paperwork, resulting in my putting more gas than I originally had. In the end, I was out of money. The CSR tried to help, however, I feel as though it still did not compensate the amount of the extra gas I put in the uhaul based upon what she stated was needed.

THERESA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly J. 
Évaluation :
3

Just a few days late and my wife was threatened by the worker saying the truck would be reported stolen. Evwn though we were in touch daily with them. Very hateful service will not go back

TIFFANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH J. 
Évaluation :
5

Nothing you were poor professional and on time. Ty

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Not any different than any other Uhaul rental store.

David H. 
Évaluation :
5

Not a thing

William H. 
Évaluation :
5

Rien

Sabrina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candi B. 
Évaluation :
5

Edward Higgins was amazing and went above and beyond! Thanks for making my night better bud!

Terrami C. 
Évaluation :
5

Brandon, the manager at the Kyle Av location in Gadsden, AL, has totally transformed this location into one with great customer service. Actually, it's the first time any Uhaul employee has provided this kind of great customer service. Thank you, Brandon, for making my move day a pleasant one.

Teresa B. 
Évaluation :
5

Is perfect everything.!

Jose Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertha P. 
Évaluation :
4

A great company for the public moving service

William N.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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