Évaluations des clients U-Haul Moving & Storage of Gastonia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Gastonia

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Mark P. le

Évaluation :

Moving help needs improvements , access is through uhaul , but customer can not access

benjamin C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph D. le

Évaluation :

Printer didn't work to even print out a receipt. Real joke.

Lynne S. le

Évaluation :

Computer issues at pickup & at drop off!!! Frustrating because it cut into the time I had vehicle reserved. At drop off, computer said I owed over 100.00 more than I actually did!!

Mary P. le

Évaluation :

Great experience. Thank you for helping us move.

astride d. le

Évaluation :

The staff was very professional and helpful

Alfred E. le

Évaluation :

I brought the truck back early and was charged $20.00 for bringing it back before the next day. The truck was clean but not well maintained. The truck ramp was sticking badly and required extra persuasion to get it into place and back to the return and lock position. I hurt my shoulder trying to use this poorly maintained ramp.

melissa l. le

Évaluation :

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

RODNEYNEWSOME S. le

Évaluation :

Le client n'a pas laissé de commentaire.

casey P. le

Évaluation :

Great Customer Service. Those ladies rock!

JOSEPH B. le

Évaluation :

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

cartrell M. le

Évaluation :

Excellent customer service

Janet P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shelia S. le

Évaluation :

I wouldn’t change a thing. A competitor was out of trucks, Uhaul had plenty and customer service was great.

GERMAINE P. le

Évaluation :

Le client n'a pas laissé de commentaire.

keith S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brittney W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve H. le

Évaluation :

They need another person or two in customer service. The wait was too long.

Claudia L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danish S. le

Évaluation :

Slow and unprofessional.

Deborah C. le

Évaluation :

Went above and beyond to help me get what I wanted and help me understand what I could actually do

Shannon H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Barbara D. le

Évaluation :

Assist customers better, at pickup and return I had to go looking for a representative, to help me and both times the representatives were talking to each other and eating at the counter.

RANDY H. le

Évaluation :

Keep the team you have now!

tom B. le

Évaluation :

No changes are required. The staff was friendly and professional. They installed my hitch much more quickly than I expected.

Brian H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carletta J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Wendy C. le

Évaluation :

Excellent service and checking in is a breeze compared to Hickory

James Z. le

Évaluation :

Shorten wait time at check-in

Darlene F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANDREA A. le

Évaluation :

Stop the bias!! I came in waited until an employee finish his call the other employee had arrived for her shift, she was getting settled. When the employee got off his call he said to the other employee “I am done with my shift” , he did not acknowledge my presence or say anything. However, after I waited 5 to 10 mins, the other employee final logged in for shift, ask “if she can help the next person” she was helping me an when the other employee who claim his shift was over I heard him ask another customer if he could help them.... funny it was the person who brought me to the rental. The problem was he got off the phone he was on duty he could’ve helped me. Rather than me having to wait 5 to 10 mins for a representative. He need to know watch what you say and if he was done with his shift leave the counter so it will not look like he was working

John K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Miranda C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph W. le

Évaluation :

I strongly recommend purchasing the insurance that is offered. I booked my truck rental online and had the insurance in my cart but I had to edit the rental time because the default rental time is only 4 hours. I needed the truck for a full twenty four hour period. When I made the edit I did not notice that the insurance was no longer in my cart so consumer beware of this. So I picked up the truck and sure enough I was in a fender bender without the insurance that I thought I purchased. The staff at the Gastonia NC office were very gracious and understanding and worked with me to do what they call a quick claim to resolve the damage to the truck. So again I strongly recommend that you the consumer purchase the insurance that they offer and double check that it is in your cart when you do your final check out.

Alan Michael G. le

Évaluation :

Le client n'a pas laissé de commentaire.

earl H. le

Évaluation :

Since I was charged for the rental up front , I should not have had to have a hold of funds charged to my bank account also. This is a financial hardship and burden for anyone renting for just hours or a day.

Jeffrey L. le

Évaluation :

Nothing. It was great. Especially Christina. She was freat6. Very professional and helpful.

Sherry J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Duane R. le

Évaluation :

My representative was very patient and courteous.

jeffrey g. le

Évaluation :

Excellent service

donna s. le

Évaluation :

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

Mary W. le

Évaluation :

N/A

Debrena C. le

Évaluation :

No complaints :)

JACK B. le

Évaluation :

Unfortunately my property got damaged from water with no explanation

talma c. le

Évaluation :

Prices change to often. I had a small unit and price was not reasonable.

PETER M. le

Évaluation :

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

Linda H. le

Évaluation :

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

William K. le

Évaluation :

No comment just poor service

Sidney F. le

Évaluation :

Very courteous staff at Gastonia location, very helpful and friendly.

Mayra M. le

Évaluation :

Grey and friendly staff.

ANTONIO K. le

Évaluation :

Ok

jose m. le

Évaluation :

Thanks

stella o. le

Évaluation :

Thank you.

Evon H. le

Évaluation :

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Rodney c. le

Évaluation :

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

TONY V. le

Évaluation :

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

Jamie A. le

Évaluation :

I like the staff they were very helpful and courteous thank you so much

michael j. le

Évaluation :

Very courteous

Rudy j. le

Évaluation :

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Eric S. le

Évaluation :

I used this facility for over a year and there were never any issues. The place is well lit and secure.

terry w. le

Évaluation :

Great experience.

Freddie G. le

Évaluation :

Cindy and her staff have a wonderful attitude. Thanks

Tracy B. le

Évaluation :

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Kamarkeio m. le

Évaluation :

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

ELMER P. le

Évaluation :

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

Debra M. le

Évaluation :

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

John K. le

Évaluation :

Great Service!

VERNON J. le

Évaluation :

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

CARRIE R. le

Évaluation :

Thanks!

rebecca m. le

Évaluation :

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

WILLIAM A. le

Évaluation :

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

ANDREW P. le

Évaluation :

Very limited access hours. And price kept rising

janice b. le

Évaluation :

Great staff

KEVIN M. le

Évaluation :

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

Mayela V. le

Évaluation :

A bit pricey but overall good.

aeron j. le

Évaluation :

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

EMANUEL r. le

Évaluation :

The staff was very helpful .

sam f. le

Évaluation :

Easy