Erin was professional and courteous. She explained well and also made recommendations for other services offer.
Latoshia RCustomer Reviews for U-Haul Moving & Storage of Gastonia
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service at both the Wilkinson and E Franklin location exceeded my expectations. I'll happily use their services again!
Sha-Meese GI had to go to a different location due to the truck I order was picked up. The truck that I did get the driver's door and sit was messed up.
Tina TPaid for a 26ft truck, wasn’t able to drop at different site so I switched to a 20ft truck $100 deposit not returned Additional $145 not returned from 26ft truck
Dejuan CThe staff was so helpful and courteous. The manager and staff went well above excellence to help me. I truly appreciate them for everything.
Carla R | Premières impressionsnothing
larry hExcellent experience and customer service met all my moving needs. I would highly recommend this location
Eric JRien
Ricky EChristina and Erin had patient and excellent customer service. They but assured me with my needs thank you
April SLet customers know if hand trucks are not available so they don’t find out at checking.
James BEverything was as expected. No surprises.
Jason CDoor rollers should occasionally be oiled on the doors
KENNETH CChyne was excellent. Fantastic service.
Eugene RUnit smelled of gasoline
Christopher MEver one was extremely nice and very helpful. I'm thinking about moving from my current storage area to U-Haul permanently. I would have to have the largest unit you have. Again, great experience.
STEVEN C | Premières impressionsRien
VILHELN LThe truck rental was great. The truck was clean and maintained. The car trailer was not great. When I rented it, the man behind the counter attached it to the truck; when I asked him to let me know how to attach the car, he told me to read the bumper. Thats it! I drove the car onto the trailer, and had to back it up and reposition because the straps wouldn't positioned correctly. Then, the right side strap was broken so I couldn't use it. He also never told me about the chains that hold the car in place on the trailer. I thankfully saw one and was able to attach it to the underneath of the car in the back. I didn't see the one in the front until I got home and unloaded the car. Thank God I made it home without incident.
mark zMy experience was excellent! Chris was extremely professional and helpful. I needed a different size ball hitch, not only was he able to sell me one but he installed it! Chris is definitely an asset to your team!
henerey pRien
shelia wI did not pick up or use your services. And there better not be a charge on my credit card. I only have a storage unit with UHaul
johnetta rI have used the facility for over 2 years. I have not have to go to it until lately. If I would have seen the way that facility is ran, I would of left a long time ago. The sliding doors are open all day during the day. Anyone can go in and out, anyone can cut a lock and move you out. I slipped on a food trash bag in the parking lot that had mayonaise packets. (I have a picture). I tried to go into the facility at night and none of the doors worked. Sorry does not cut it.
Mayra R | Expérience généraleVery nice attitude
JOICE H | Premières impressionsthe location was very slow. I have used U haul for years, and this is the worst experience by far that I have had. The condition of the vehicle was not clean and it was not a well maintained vehicle. I do not know what is going on with this location but it is not typical for what I expect from Uhaul. The customer service rep did not treat me like a valuable client. The manager especially was rude to me. I would not recommend this location for U-haul. Use a different location.
David FWe were unable to find the dropbox to return the key. Had to bring it the next morning.
Michelle FGood customer service
Brady DExcellent customer service. Would recommend this ubual place to anyone. Respect what they are doing here.
Michael QThe truck smelled like cigarettes
Cameron TStore smelled like weed, was made to get insurance even tho online and customer service told me I did not have to. That it was not company policy. Girl was more worried about why grub hub hadn't delivered her food. I have used this location before and never had any issues will not use them again .
Tabitha HFrom start to finish, everything was great. The manager Shauna is awesome! Her staff is as well!
REAGAN SEquipment not hooked up right. Emergency chain not attached. And when returning they had us back into a spot, without assistance for it to be removed.
Sarah AShanna is a great manager
Rachel D | Expérience généraleThe customer service reps at this place were very attentive and very nice.I even had a issue with one of the trucks and they helped me to get out of it.Really quickly would recommend this place to anyone.Thank you
Colisa MFriendly and helpful service
David LYour customer service was great! I had to extend my rental and everyone I dealt with were more than willing to help me in any way. Made a tough situation much easier. Thank You! Mary Ann Buffington
Maryanne BRien
John LEverything went smooth on both sides
ROBERT RThank u
Tameka NYour radio does not work it acts like it has Tourette’s… an when we listening to the radio it randomly says aux connected then randomly goes back to the radio it must not like the station power 98 lol not being racist lol this is for a good laugh but that’s how the radio was acting all day yesterday but the truck itself was amazing other than the radio hiccup thanks for all y’all do keep up the good work
rasheem bCharged us 1 gallon of fuel when we filled the tank but not allowed to "top off" fuel level. Ridiculous!!!
Travis RY’all good
WAYNE MThe manager and staff are outstanding with a member who is on point and the caliber of customer service of high standers rare to see in business field. The name of the employee is Chyne Hope.
JAMES W | Premières impressionsI would have give given a perfect score, but I have already called in and they told me they had two trailers and I was calling a golf cart and I asked for the 9-ft trailer and the girl end up selling me the 12 ft trailer, just told me that they didn't have the 9-ft trailer they have one out there when I was loading up and I asked the guy about it and I had already put it on my credit card that's the only reason I didn't go back if it's been cashed I would have went back and got 9 foot trailer but I felt like I got scammed out of $20 because he didn't know if the golf cart was going to fit on the nine foot trailer and I told her it would that's the reason I wouldn't give you a purpose score I felt like I got scammed
Ricky EExel
Luis FThe vehicle transmission was shifting way too late.
CHARLES KThe service at this location was awesome. However, this was not the location I specified when I was placing my order.
Robert HNo complaints from me. Painless experience.
JOHN GThere are 2 people I would get rid of.
cornelius sThe manager was very professional greeted us with a smile assisted us in our rental truck.
LINWOOD DNothing!!!! Excellent customer service. Great first time experience!!!! I'll definitely recommend to a friend!!!
Darlene MGreat people and equipment!!!!♥️
Lawrence KI would say this was a 10/10 experience. Everyone was nice and helpful and I had no issues. Will def rent again with Uhaul:)
Holly HBeing forced to take a picture is absolutely insane. Plus the milage charge is too high considering you have to pay for gas & the rental itself. Local milage should be included!
Alyshia sSome impatient other customer jumped in front of me in line to return the keys but the employee was very apologetic.
Benjamin LThis has been the best UHaul experience that I have had. The truck was ready and clean. Reservation, pick-up, and return were easy.
William CCustomer service was Outstanding!
TONY LVery professionally managed.
George K | Expérience généraleMerci
Kedia DThe General Manager for this location checked me out. She seemed as if she wasn't having a great day and I over heard her say a rebuttal to a lady infront. Once I got to her I could tell indeed she was having a not so well day. Which is fine but she shouldn't project that energy being the GM. Her tone was condescending and when I asked if the manager was there, she arrogantly stated she was the General Manager. She could touch up on professional skills a tad and interactions with customers being that she is the general manager. I'm surprised she has a job that high up with that attitude.
Nishim SThe team was helpful, kind and provided the best customer service.
Tanisha WMorning crew was great! In and out in no time. Afternoon crew did not help with return. Sat at return bay for 5-10 minutes. Disconnected and parked trailer on my own.
DON RAwesome customer service!
Marcus GChyne was always so sweet and professional when I had questions or was making my payments. The new manager Shawna is amazing! She was very helpful and understanding!
Charles G | Expérience généraleThe staff and management is very friendly, helpful and understanding. I would definitely recommend.
Brittan A | Expérience généraleThanks for keeping my stuff and me safe for the last few years. Best wishes!
JOHN E | Expérience généralePlease contact me about the 1 month free as AGREED upon opening unit..980-200-3974..thanks
JAMES C | Premières impressionsStaff was exceedingly helpful, courteous and professional. Facility was very clean and well organized.
RICKY P | Expérience généraleExcellent service à la clientèle ❤️❤️
Cartrell M | Expérience généraleAwesome customer service will definitely rent again
Cartrell M | Expérience généraleThe assistant manager is so rude, i will never use that facility again.
Lawanda D | Expérience généraleI needed a Uhaul big enough for my things. It was very under estimated for the unit and the truck. I know next time to get bigger than I need.
LATOYA P | Premières impressionsNot sure if the young lady's name but she was AWESOME!!. My nerves were shot and she calmed me and helped me with everything. She really saved me due to the other storage place closing on me because the attendant was ill. I appreciated her assistance.
Charlotte B | Premières impressionsAlways use your service
Gwendolyn B | Expérience généraleThe reason I said no on cleanliness and well maintained was because the main double doors were out of order a number of times. This last time they have been out of order for quite a while. The cleanliness was excellent. No issues there.
Richard R | Expérience généraleStaff was not friendly and courteous.
nanelle s | Premières impressionsTelevision was damaged by pesticide spray and 2 leather couches were stained by pesticides aswell. Staff were argumentative.
Chris B | Expérience généraleI really liked the lady who checked me in. She was very nice and informative and helpful. I can't remember her name but she works at the Gastonia location on Franklin. On 3/31/23 about 8am.
Kelley W | Online Move InWhat I did like: Having a donate area. That's good for sharing with others while slowing trash pile up continously. What I didn't like: The ever so young staff may do much in parking lot half but don't focus on inside storage area. These are monthly paying customers and surely deserve a clean, properly controlled environment. If air is lacking it takes some time for them to address/report it. A broke down large grill stayed in the way, in a corner up front/top for over 2 weeks. I tried rolling it out of the way as it was in my way and just barely touching it it completely fell to the floor. I told one of the young workers downstairs about it he said yeah we know about it nodded his head and went about his way. Two days later when I come back it's still laid in the floor broke down still in my way. So I pulled it out of my way into another hallway so I could access my belongings easier. Again one and two days later it was still laid in the other hallway as I finished cleaning out my storage facility. The hand is broke off the thermostat on the second floor by the elevator so now it will be even harder for them to know when it's not working properly because that's all these young people are going to rely on. The younger staff is polite just need to work with some seasoned workers to learn basic things.
bobbie p | Expérience généraleFront desk staff knowledgeable and helpful. Storage unit clean- building well lit.
dustin S | Expérience généraleThe woman I worked with was so professional and helpful. My grandson loved her. He gave her a hug.
Barbara V | Premières impressionsThe storage facilities were fine - the administrative processes are horrible!! I spent more time than I care to remember on Uhaul billing and payment issues due to the archaic system.
LISA I | Expérience généraleAll of the office staff were attentive, friendly, and very helpful!
Sonya c | Premières impressionsI didn't realize lower level meant the basement.
Kenneth B | Expérience généraleGreat staff. Great customer service. Very helpful in every way. Well mannered. Clean facility.
Melchor V | Online Move InI've been using U-Haul Storage of Gastonia for about two years now and there's never been a problem. With easy access and clean surroundings it's been perfect for my needs. I'd recommend it to anyone who needs a clean and secure place to keep their possessions.
Rickie W | Expérience généraleMario would not listen to me.. He billed me to much, he the had to credit my account then rebill me. If I go back there I do not want him waiting on me again!
Ruben G | Expérience généraleEverything that I just answered was exactly what I was looking for!!! Excellence in customer service at its finest!! Most definitely I will use this location if I need this service again!!!
David M | Expérience généraleEmployee cars parked at the dock preventing clients access. If you pay for a full month and move out at any point before the next month is due, there is no refund or pro rating. In effect they keep your extra money and can immediately rent and make double income.
Robert S | Expérience généraleThank you all
John S | Expérience généraleMerci
Bonita G | Expérience généraleProfessional and courteous. Mario from the Gastonia office and his co worker Her name begins with an S was very patient with me. I am thankful for them being professional.
Bonita G | Premières impressionsDon't like how you don't pro-rate anymore, times is to hard for paying full storage fees for only 5 days. And you rise storage fees up too soon and don't let me know until I make my monthlypayment. I also had damage things in my storage. You should let us know when you go in our storage. I am done with your storage business.
Sheila m | Expérience généraleI Love ❤️ U haul
SHERDEAN J | Premières impressionsExcellent Service!
karen b | Premières impressions5 Star all the way. I rented my storage unit on line and my unit was excellent for my storage needs. When I had questions the staff was beyond helpful and have already told my family & friends how great Gastonia UHauk on Franklin Blvd is the best & so convenient for me. Thanks A Wilson Dallas, NC
Adriane W | Online Move InI will definitely come again
Kim L | Expérience généraleThe price increases every year. Ugh
Cheryl B | Expérience généraleVery good experience. Staff was helpful. Website easy to navigate. I am very pleased
Alana R | Premières impressionsAlways a pleasure
angela w | Premières impressionsThe manager there is not pleasant. And she is the manager because her face is on the cards.
MARIE P | Premières impressionsU-haul's storage fees are a little pricey..
Rickie W | Premières impressionsThe staff could be better about helping me unit occupants find their unit. Unit #'s jump around so it took me 30mins to find my unit.
SHARON M | Premières impressionsStaff was super slow. New trainee. Instead of showing him how to do things, they watched him struggle. What should have taken 5 minutes to complete because I had started online took 30 minutes in person because he kept having to go find someone to ask questions.
Michael M | Premières impressionsThe online check-in process was so easy, and the email communication on how to access the building and location of the storage unit was great. I was able to check-in days in advance to secure the storage unit, drive across the country with my belongings, and start unloading at 6am before anyone was at the storage facility. So easy!
Brian C | Online Move InWhen I came inside to ask for help the girl behind the desk just said everything was set up online. When I went out to open the access door- it didn't work so I had to go back inside for her to say-" oh you need a key".. Could have saved me time if she knew that. Then someone else came to activate a key and the key terminal didn't work. Although the second girl was helpful, I could have saved time if the first girl knew I needed a key. Just seemed lazy to me, considering she was just sitting there talking about personal issues to a co-worker. The second girl definitely made up for it but its just a shame how some lazy people rely on others ...
Thiphavan V | Online Move InCustomer service can be more professional and local store can be more receptive when customers call instead of always acting as if they are in a hurry to get off phone.
kena t | Premières impressionsI love working with U-Haul of Gastonia. Everyone is always so helpful
lynda e | Expérience généraleThis place was great, and very nice. They understood that I had been having a very bad experience with U-Haul, so they did what they could to make things pleasant. Up to that point, my experience was not good. While the people at the facility in Charleston, SC were nice and tried to fix the issues, the issues should have NEVER happened. The place in Gastonia was great though.
Gene C | Premières impressionsUnit was sold without contact or certified mail. Mail was not received or signed for. This location should have taken into consideration that people are having issues with COVID and getting back on their feet before selling off people's units. The people their are nice enough but I lost a lot because of their actions. And to make it worst, a few weeks later, we found out that people were stealing mail in the area so we were not protected because they didn't send something to us via certified mail to let us know. I suggest going somewhere else if you are storing something important to you.
Michelle K | Expérience généraleGreat staff!!
Meghan L | Expérience généraleLocation where I rented was great they were very nice and helped me when I needed. Now customer service is a different story multiple times they were rude.. My last conversation issue through customer service I asked them to have the location contact me and text me and she said well you can leave a message and they'll get back to you if they want . Please revise them on customer service
Holly B | Expérience généraleThis uhaul storage facility is excellent and the staff is awesome. They care about your needs and work with you and always taking care of you. They are wonderful I appreciate them a lot , everything that they helped me with and for being so caring and understanding. Every last one of them were their to assist my needs and helped me . I love the facility and staff wish it was more people like them. ❤️❤️❤️
Trinette B | Expérience généraleStaff parks in the area that you unload in frequently.
RENEE S | Expérience généraleThe staff were extremely hard to locate and rude and unhelpful when you were able to find them. I have never had such poor customer service or such a terrible experience with a company.
Andrea A | Expérience généraleExcellent service à la clientèle
TIJUANA L | Premières impressionsGreat customer service!
Edward B | Premières impressionsWorst place ever, my storage unit had mold and my items was damaged and I had insurance but will not cover my damages, I will NEVER RENT WITH UHAUL AGAIN
Brittany M | Expérience généraleThe young lady working was very knowledgeable and friendly yet very professional. She is doing a hard job and doing it well!
Elizabeth p | Premières impressionsWe had several large wax objects that were melted. Obviously the temperature was much higher than expected.
Darrell E | Expérience généraleThe customer service was incredible.
Annette F | Premières impressionsThe yard outside and around the building could be picked up or maintained a little better at times.
george r | Expérience généraleThe place was clean, cool, well organized, and easy to maneuver. I also really appreciated the complimentary carts to move my things from the truck to my unit.
Katrina S | Premières impressionsJust one thing. When I went in to rent a storage unit I was told I had to do it online. When I got there to complete my rental agreement they were renting a unit to a couple in front of me in line. Just wonder why the double standard.
Richard R | Premières impressionsThe wait is to long to get taken care of
Richard A | Premières impressionsGood service and good people
tanya g | Expérience généraleThis is my second time at this location and as always reliable and secure and an overal great experience
Amilcar L | Expérience généraleI was given the wrong size storage unit at first then charged to upgrade. My payment date was messed up. My first payment never got processed so I had to call and fix that. No one ever answers the phone when you try to call
donald i | Premières impressionsI thought my storage unit would be a larger one for a 3 bedroom home but once arrived at the unit it wasn't the correct one. All items that needed to be stored was not able to be.
jazmine c | Premières impressionsOver an hour and no solution to my issue with the size of my unit. Very disappointing.
Ebony H | Premières impressionsMackenzie the Manager made a very frustrating situation better. I setup everything online, but when I arrived was informed of my mistake. She was patient and professional. She found me a space at another store, gave me the free month that I thought I reserved online. She saved me as customer.
LEE H | Expérience généraleThe lady who greeted and entered my information was rude and VERY unprofessional. Shedid not explain anything and was very irritated when we aksed questions. She was very forceful in her approach to customer service to me and others in other lines served by other employees. I am used to Wilkinson Blvd location where I receive ONLY professional service and very accurate service without any desceptive practices..
Maha G | Premières impressionsThe price for my storage was way too high for it to be so small. I feel the price could have been much lower than 99,95 for a very small unit.
Cynitra A | Expérience généraleThanks for taking care of my things in this time and era a lot has happen. Wish your family the best. Ms Sharon Huett
Sharon H | Expérience généraleAwesome job by your staff!!!
sophia j | Expérience généraleCindy and her staff are awesome and always courteous and helpful!
Lisa P | Expérience généraleSo I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.
Terry S | Expérience généraleThe staff was always helpful, and greeted you with a welcome
geraldine m | Expérience généraleElevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.
thomas B | Expérience généraleVery courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working
Tendai G | Premières impressionsThe parking lot sucks! You can't get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.
DEBBIE P | Expérience généraleThank you for your service and your honor to the community.
Cassiopea W | Premières impressionsYes awesome people and I will Use this location when needed again Love to all (Mr.patience)
donny h | Expérience généraleMcKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.
jason m | Premières impressionsVery good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.
Darrell E | Premières impressionsEveryone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.
Rodney R | Premières impressionsI was a bit irritated at first but , it all worked out in the end.
geraldine m | Premières impressionsI’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you
Patricia C | Expérience généraleAucun
Priscilla J | Expérience généraleCindy's a rock star!
Randy H | Expérience générale2nd time here. I'll keep coming back if ever applicable
Randy H | Premières impressionsI would recommend U-Haul to everyone I know thank you U-Haul.
lori t | Expérience généraleIll never use uhaul again
Kevin B | Expérience généraleI had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn't find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.
Derek C | Premières impressionsMy access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.
Zephaniah M | Premières impressionsEvery step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Je les recommande fortement.
colleen l | Expérience généraleEnjoyed the experience!
BRENDA H | Expérience généraleI loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.
Irene G | Expérience généraleI have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don't have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.
Michelle G | Expérience généraleThis facility was clean and well maintained. I would highly recommend it.
JANE P | Expérience généraleMerci.
debbie h | Expérience généraleThe staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.
Ricky d | Premières impressionsperfect size and location for our needs. friendly staff
Teddi D | Expérience généraleBien
paul j | Expérience généraleExcellent customer service and clean, secure facility. Je les recommande fortement.
JOYE R | Expérience généraleGood experience
paul j | Premières impressionsGreat experience
melinda d | Expérience généraleStaff very helpful and frendly.
Brian B | Premières impressionsEverything was fine
Lynda S | Expérience généraleI felt attended to as a person, as well as a valued customer of U-Haul
paul j | Expérience généraleCustomer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.
melinda d | Premières impressionsvery great place
CHRISTOPHER S | Expérience généraleThe staff was very professional and helpful
astride d | Premières impressionsIt was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.
melissa l | Expérience généraleGreat Customer Service. Those ladies rock!
casey P | Premières impressionsMy biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space
JOSEPH B | Expérience généraleMy representative was very patient and courteous.
Duane R | Premières impressionsExcellent service
jeffrey g | Premières impressionsDo not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1 100 dollars they said was damaged When I return it that was a lie
donna s | Premières impressionsS.O.
Mary W | Expérience généraleNo complaints :)
Debrena C | Expérience généraleUnfortunately my property got damaged from water with no explanation
JACK B | Expérience généralePrices change to often. I had a small unit and price was not reasonable.
talma c | Expérience généraleIncremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.
PETER M | Expérience généraleNeeded a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!
Linda H | Premières impressionsNo comment just poor service
William K | Expérience généraleVery courteous staff at Gastonia location, very helpful and friendly.
Sidney F | Premières impressionsGrey and friendly staff.
Mayra M | Expérience généraleOk
ANTONIO K | Expérience généraleThanks
jose m | Expérience généraleMerci.
stella o | Premières impressionsIt would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.
Evon H | Expérience généraleThe customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac
Rodney c | Premières impressionsWould not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day
TONY V | Expérience généraleI like the staff they were very helpful and courteous thank you so much
Jamie A | Expérience généraleVery courteous
michael j | RéservationI called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.
Rudy j | Expérience généraleI used this facility for over a year and there were never any issues. The place is well lit and secure.
Eric S | Expérience généraleGreat experience.
terry w | Expérience généraleCindy and her staff have a wonderful attitude. Thanks
Freddie G | RéservationThe lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.
Tracy B | RéservationI moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my
Kamarkeio m | Expérience généraleI left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with
ELMER P | Expérience généraleI love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to
Debra M | Expérience généraleGreat Service!
John K | RéservationWell Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...
VERNON J | Expérience généraleMerci!
CARRIE R | Expérience généraleI was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day
rebecca m | Expérience généraleGood customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!
WILLIAM A | RéservationVery limited access hours. And price kept rising
Andrew P | Expérience généraleGreat staff
janice b | Expérience généraleCindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one
KEVIN M | Expérience généraleA bit pricey but overall good.
Mayela V | Expérience généraleThe office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!
aeron j | Expérience généraleThe staff was very helpful .
EMANUEL r | Expérience généraleEasy
sam f | Expérience générale