Customer Reviews for U-Haul Moving & Storage of Gastonia

5 237 évaluations

3919 E Franklin Blvd   Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

(704) 824-5298

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(704) 824-5298

3919 E Franklin Blvd
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

FISAYO A. 
Évaluation :
1

Lady from the selected drop off location told me she would not stick around through open hours for me to drop off. She then sent me to a second location that was closed so I had to call corporate to find an open location.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD W. 
Évaluation :
5

Everything went very well KEEP DOING AND EXCELLENT JOB.THANK YOU ALL VERY MUCH.

GERITA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassondra S.  |  Expérience générale 
Évaluation :
3

The woman who we turned the keys into was very pleasant and hardworking but was the only employee there that day and couldnt process our return until later that day - which was fine. But I wouldnt recommend returning since it is such a large store/location and so understaffed. If we had needed something other than to drop the truck off, it would have taken a while ( not her fault).

Cody W. 
Évaluation :
4

Truck needed a gallon of oil on the way home after picking it up, another quart on the road, also needs front end work. Other than that everything went fine.

Chris B. 
Évaluation :
5

Need assistance for moving items, go to U-Haul. I have used them several times and never been disappointed.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
5

Staff was very helpful and friendly during my check in and check out.

TRAVORIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S.  |  Premières impressions 
Évaluation :
1

I was disappointed with this place when I was on line with U haul placing an order for a truck 17ft truck it did not say anywhere that I had to return the truck back to 3919 E Franklin Blvd, Gastonia, NC. The morning I went to pick up my truck they said they could try and find me another truck for that same day but the odds of that were slim to none, so I had to accept the truck as is and it cost me 250,00 $ for a one day use

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serigne K. 
Évaluation :
4

3929 E. FRANKLIN BLVD. WAS A VERY SHIP SHAPE LOCATION.

BARBARA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
3

Staff parks in the area that you unload in frequently.

RENEE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Very friendly and helpful, would not change a thing about my experience.

NANCY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON H. 
Évaluation :
5

The worker at the drop off location was friendly and the only that seems concerned about my experience.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT S. 
Évaluation :
5

Excellent service and very satisfied .Thank you Rodney Stines

Rodney S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALAINTO C. 
Évaluation :
5

People at this location are just awesome. Great service, they made me feel like they wanted my business and repeatedly told me to come back whenever I need their service again. Five stars to them.

Limbert V. 
Évaluation :
1

The staff were extremely hard to locate and rude and unhelpful when you were able to find them. I have never had such poor customer service or such a terrible experience with a company.

Andrea A.  |  Expérience générale 
Évaluation :
5

Have more than one person checking in.

BRANDON L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Darien L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

RUDE staff members. Also did not ensure that I had everything I needed, and I was charged for things I never received. Lazy staff and not detail oriented because they failed to provide all requested items . Also the amount quoted on the phone prior to pick up was NOT honored. Never again will I use uhaul. I will stick to more reputable businesses like Penske or hertz or enterprise .

JACQUELYN A. 
Évaluation :
4

I would suggest charging anyone who brings a vehicle back smelling of marijuana. My truck was ridiculously bad.

LEONDA B. 
Évaluation :
1

It wasn't the location that was terrible, your associate was very quick and knowledgeable. But I elected for mobile check-in and it was the worst experience. First trying to find the location scan was impossible it's about the size of a UPC label on the front door I think it should be a much larger sign. And then once I found that your website started acting up it's just not a great experience for the customer.

Emily P. 
Évaluation :
1

They charged me extra money after I took truck back for no reason this was not in the agreement!

WENDY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa h.  |  Expérience générale 
Évaluation :
1

Worst experience I've ever had with a company in my life. I will NEVER use uhaul again

ELIZABETHSUZANNE C. 
Évaluation :
2

I couldn't do the ride share with my phone because there wasn't a scan code anywhere in sight until I found a tiny pic of one on door which didn't work. Workers couldn't find keys to truck. Back and fourth between workers to find keys. Truck was all the way in the back squeezed against other trucks. Truck had hard time getting into gear. Less than 1/4 tank of fuel in it which is just pathetic. I called 2 times that day to make sure truck was ready. Knowing where the keys are, having truck ready and accessible would be a great start. On top of having more than 1/4 tank of fuel in it.

JAMES L. 
Évaluation :
5

Get more dollies I needed a dolly with straps and they did not have one

JERMAINE H. 
Évaluation :
5

They have to be in the good move specially in the mornings

ANDRES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albert I. 
Évaluation :
1

They give me a breakdown truck with the gas pump cutoff

JIMMY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HERBERT T. 
Évaluation :
5

Just have more pick up trucks on had. Overall service was excellent

TERRANCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
2

Employ competent, sociably friendly employees, calculating a customer's bill once is a mistake, twice, the individual needs further training, but three times, that's the true definition of incompetence.

Cameron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
1

I've already addressed this with Uhaul management and it has been resolved. However, essentially I rented a 10' truck, a utility dolly, furniture pads, and an appliance dolly. When I arrived to pick up my scheduled reservation, the curly haired employee who checked me in told me that they had already rented out the last appliance dolly earlier that day to a walk-in and no other dollys were in house. When I asked why they would allow someone to rent a dolly same day, resulting in someone who was diligent enough to plan ahead, she copped an attitude and said that "She's just a fill in." So, I asked her to call your Belmont location to see if they had any appliance or utility dollies where she proceeded to roll her eyes and have a less than 1 minute conversation and said they didn't have any dollys either. She took the order for the dollies off my reservation and proceeded to print out the paperwork for the rental which told me the truck was in spot M1. When I asked where that might be, she again rolled her eyes and said "Just past the green fence...." When I took the paperwork and key out to go locate spot M1, there was no truck in the M1 spot. Another associate with straight dark hair in a pony tail just happened to be outside looking at an alternate truck, so I asked for assistance as to where my reserved truck was. Her response was, "You see the numbers on top of the trucks?!? Look at your key and find the one that matches...." and walked away... No guidance to which direction I should go or anything at all. I finally found the truck after looking around the parking lot for about 5mins and the truck was parked in L1, not M1. I inspected the outside of the rental truck as requested and proceeded to get in. When I turned the truck on, the gas level was not at 1/2 tank, it was one notch below. I recorded this on the link sent but also went back in to the office area to make sure the associate was aware in the event any paperwork needed to be updated. The same woman with straight dark hair saw me at the register and when I told her the issue, her response was, "Well did you register that in the link we provided you?" in an very unprofessional tone. So I just said whatever and proceeded on my way. When stopping to get gas and fill the truck back up to the level I rented it at, I noticed there was no gas cap [reported to management and they are aware]. The overall experience was just a mess. The lack of confirmed reserved items and the rudeness and nonchalant attitudes of the employees working that day made me question if I wanted to even keep my storage unit at the same location or with Uhaul at all. However, Uhaul Management handled the situation in a very professional, understanding, and suitable way. I appreciate the Management assistance, however I hope to never see either of the rude employees there again. Bad customer service results in loss of revenue. Just sayin...

Christopher C. 
Évaluation :
3

Did not see anything saying to fill up gas before returning. Was charged another 100$ to fill up.

benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Give military discounts.

STEVEN R. 
Évaluation :
3

Make sure that the customer service that is given is genuine not just going through the motions knowing that you have other things going on and not totally ready to commit to your business and complaining while helping a customer about you haven't had your breakfast yet......

ADAM J. 
Évaluation :
1

Everyone was super rude and unhelpful

LEVI T. 
Évaluation :
4

I made a mistake checking in the truck and the trailer during after hours drop off and incurred additional fees. I called the 800# and requested assistance with clearing it up. The location manager called me the same day, listened to my explanation and corrected the billing. Great experience! Thank you!!

TIMOTHY J. 
Évaluation :
4

The customer service person was working two contracts at one time. He did a great job but could have used some help as there were about 10 people in line.

PAUL M. 
Évaluation :
2

The lady behind the counter did not want to be there. No customer service skills. The van I rented windshield was fithy from the inside. Smelled like pets. The wiper blades rubber was separating from the blades. I'll be renting from another company from now on.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamela m.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

TiJuana L.  |  Premières impressions 
Évaluation :
4

Overall, the person who helped me was great. But I overheard a women getting after a pregnant women for an issue that could have been resolved through kindness.

ALEXANDER C. 
Évaluation :
5

Great customer service!

EDWARD B.  |  Premières impressions 
Évaluation :
5

Everyone there was very accommodating. Mc Kenzie and Chyne....the guy there also but I didn't get his name. U haul is blessed having this location and people.like these.

Rosemary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica G. 
Évaluation :
5

Thanks For The Apologies for Prior Situations. Awesome And Very Productive Team

Britten R. 
Évaluation :
5

As long as I have been using U-Haul Gastonia the staff has been great. The staff has always been friendly to me. Today's visit, Oct 18, 2021, Mario D. was very helpful and pleasant to work with (just wanted recognize Mario D. for his great Customer Service). With what is going on in this world, Retail Service employees do not get enough recognition. I want to thank Mario D. for his professionalism. Keep up the good work

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
3

Hire more enthusiastic, customer-friendly, and approachable employees. Knowing one's job does not necessarily translate into excellent customer service. Robotic-like performance is not customer service.

DOROTHY E. 
Évaluation :
5

The drop off process was seamless.

Stephen B. 
Évaluation :
4

They were short of people

ALAN B. 
Évaluation :
1

Double charged me. Canceled my reservation. Kept calling me, but unwilling to help me. Gave away my furniture dolly. Would not ever recommend this place.

KATHRYN L. 
Évaluation :
5

The truck was ready to go at the requested pickup time, and did the job we wanted to use it for. No problems or complaints.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL I. 
Évaluation :
5

Have a printer on hand to print rental agreements.

Steven R. 
Évaluation :
5

I thing cheapest prices

Esperanza P. 
Évaluation :
1

Worst place ever, my storage unit had mold and my items was damaged and I had insurance but will not cover my damages, I will NEVER RENT WITH UHAUL AGAIN

Brittany M.  |  Expérience générale 
Évaluation :
1

They overcharged on gas and when I called they said they needed to speak to their manager.

MICHAELDANIEL S. 
Évaluation :
2

Several staff members are either rude or just don't listen when an issue is being explained. But my over all complaint is with lack of service and the App being just terrible. We rent trucks frequently and it is never an easy pick up or drop off many times due to the technology.

KRISTEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destiny I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rashaun C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

It was ridiculous that I had to provide four contact phone numbers before I could rent an enclosed trailer. The trailer need a tongue jack to raise it up off the ball. The positive was their operating hours.

TIMOTHY W. 
Évaluation :
3

Even with a reservation I had to resubmit all my basic information, credit card and, give three more references, blood and DNA samples. The equipment I was assigned was behind other equipment blocked which caused a further delay. Upon return to the drop off location again the same below average service. I had to go I side the store to get help. Equipment was great customer service well below but apparently is average for both locations.

DAVID T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus P. 
Évaluation :
3

The truck that I was provided was not clean it had mud all over the outside and I had to sweep the back before using. The truck also jerked a little while driving it. This could be because it was one of the older trucks though. The only other issue was finding the drop box for returning a rental after hours. I spent about 30 minutes total trying to locate the drop box.

AMY B. 
Évaluation :
5

Everything was great Dropbox where I returned the key with a little hard to locate but overall you have great service and I will return

SHIRLENE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IKE W. 
Évaluation :
5

The young lady working was very knowledgeable and friendly yet very professional. She is doing a hard job and doing it well!

Elizabeth p.  |  Premières impressions 
Évaluation :
1

Worst company, my things were damaged with mold I was told I wouldn't be charged for renting truck and was overly charged

MARQUISE M. 
Évaluation :
4

Parking lot is too small for the amount of business you receive. I had to leave and come back the next day because I couldn't get into the parking lot. Traffic backed up into the highway waiting to get in. Service was excellent though.

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA S. 
Évaluation :
5

This location had catalytic converters stolen off of several trucks the night before and the first van I was assigned had also been tampered with; triggering the security lockout system. Luckily there was another van assigned rather quickly so it caused minor delay to my schedule. However, not all customers were so lucky and I'm sure the thief cost UHaul more than the cost of what was stolen to make things right with its customers. I think this location could benefit from installing a fence.

DEBORAH B. 
Évaluation :
1

You need to get some better workers those guys act like they don't wanna work they don't even talk to me when I was there I Wait about an hour before the help me that white guys he's racist that place is terrible That is the worst experience I've ever had in my whole entire life One of the black guys he was nice by the White guys he's an asshole

martin C. 
Évaluation :
5

AWESOME STAFF!!!! CHINEY WAS GREAT!!!!

yvette N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OPAL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

india L. 
Évaluation :
2

Took forever to get checked back in. Did not acknowledge us for at least 20 minutes.

William C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett R. 
Évaluation :
5

Great customer service on both ends of trip

RONALD C. 
Évaluation :
5

Everything was good

GEORGE W. 
Évaluation :
5

I had an excellent experience from walk-in to extending my truck to drop off to getting my final bill. I am a very satisfied customer with the service I received at this location!

TAMARA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry R.  |  Premières impressions 
Évaluation :
4

Customer service was excellent.

Leonard D. 
Évaluation :
5

We had several large wax objects that were melted. Obviously the temperature was much higher than expected.

Darrell E.  |  Expérience générale 
Évaluation :
5

The customer service was incredible.

Annette F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIYA B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anthony p.  |  Premières impressions 
Évaluation :
4

The yard outside and around the building could be picked up or maintained a little better at times.

george r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paige G.  |  Premières impressions 
Évaluation :
5

The place was clean, cool, well organized, and easy to maneuver. I also really appreciated the complimentary carts to move my things from the truck to my unit.

katrina s.  |  Premières impressions 
Évaluation :
5

Just one thing. When I went in to rent a storage unit I was told I had to do it online. When I got there to complete my rental agreement they were renting a unit to a couple in front of me in line. Just wonder why the double standard.

Richard R.  |  Premières impressions 
Évaluation :
4

The wait is to long to get taken care of

Richard A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinette B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikkia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia J.  |  Premières impressions 
Évaluation :
1

I was given the wrong size storage unit at first then charged to upgrade. My payment date was messed up. My first payment never got processed so I had to call and fix that. No one ever answers the phone when you try to call

donald i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEFANY C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrea A.  |  Premières impressions 
Évaluation :
4

Thank you for your service and your honor to the community.

beverly t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven d.  |  Premières impressions 
Évaluation :
5

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

Darrell E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hal a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie M.  |  Premières impressions 
Évaluation :
5

My representative was very patient and courteous.

Duane R.  |  Premières impressions 
Évaluation :
5

Very courteous staff at Gastonia location, very helpful and friendly.

Sidney F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page