Customer Reviews for U-Haul Moving & Storage of Gentilly

Évaluation :

2

I was to pick up the auto transport at this location but had to travel another 45 minutes (already an hour drive to get the truck) to pick up a properly functioning auto transport. To improve for the next customer - have entire order available at a closer location as requested.

Évaluation :

1

I didn't get the truck I applied for. I wanted the miudium One

Évaluation :

5

All staff were very professional and friendly!!

Évaluation :

5

Staff were helpful, friendly, and prompt.

Évaluation :

2

I reserved a 10' truck and when I arrived it wasn't available. So the associates was acting as if they didn't know what to do. I really needed a truck so I asked if a pickup truck was available and that's what I got.

Évaluation :

5

Aucun

Évaluation :

3

Stop skimming people of their money.

Évaluation :

5

Very helpful.

Évaluation :

5

No complaints. Helpful staff

Évaluation :

5

This is the second time I have used this location and I will continue to do so in the future. Everyone I interacted with was friendly and knowledgeable. Thank you for a great experience.

Évaluation :

2

This was a terrible and stressful experience. I called prior to flying back to NOLA from California, to get my last items, to verify that the boxes would be there on time. I was told yes, but the day came and past and no boxes. We literally had the stuff in the drive way since I had only secured help for that 1 day. When we finally got ahold of someone (after hours of trying) we were told it would be 2 weeks. I was able to get them to agree to bring them the next day, but now I had 2 problems 1. I had to put everything back in the house 2. I had no help the next day. It was very hard to get in contact with anyone at the location, when I did they were as helpful as they could be. The boxes were loaded and ready to go, but did not get picked up until at least 2 days later then what was expected.

Évaluation :

5

Try calling the customer if there reservations won't get met, instead of waiting until they get to the store

Évaluation :

5

Friendly staff, quick and efficient

Évaluation :

3

Would recommend only because of convenience. Truck driver door didn't close properly. It opened while making a turn. Driver side head light was dimmer then the passenger side. Personnel was friendly.

Évaluation :

2

Truck died on me, kept cutting off..

Évaluation :

5

Aucun

Évaluation :

5

Be more professional with the reservations

Évaluation :

1

Timeliness on taking care of customers and having options on how to better serve your customers as well as going above and beyond when things happen.

Évaluation :

4

Smoother check in process for time management. Maybe add a Kiosk for reservation holders to just swipe card to pay and upload copy of license.

Évaluation :

5

Staff was super helpful and friendly

Évaluation :

1

I was taken advantage of. I was told my card would be charged one rate and was charged 3 times that amount. When speaking with the gentleman on duty he was very rude and the least bit compassionate. I was targeted, I will never use Uhaul again.

Évaluation :

5

Everyone was pleasant and helpful. Keep doing what you're doing

Évaluation :

5

The staff was very helpful and flexible. I definitely recommended using them for temporary storage!

Évaluation :

5

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

Évaluation :

5

Great staff member, very helpful.

Évaluation :

1

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Évaluation :

5

Very good

Évaluation :

5

The whole experience was wonderful. This UHaul location has the best customer service.

Évaluation :

5

Byron was great.

Évaluation :

5

Byron was extremely helpful and advised me of options that addressed my particular situation and needs.

Évaluation :

4

I had a blowout. When I contacted the pick up store location to report the blowout and to get assistance, I was told that I needed to call 1-800-GO-UHAUL. I filed a claim to request a refund for the rental. I was told that someone from the drop off location would be calling me,,, No one has contacted me back.

Évaluation :

5

Reduce Mileage cost

Évaluation :

4

All is good

Évaluation :

5

Just keep doing , what you're doing 💯

Évaluation :

4

It was a pleasure doing business with your company.

Évaluation :

5

The gentleman that assisted me was very nice, and knowledgeable.

Évaluation :

5

Great experience

Évaluation :

3

Building needs repairs

Évaluation :

1

I had a storage reserved I get there they tell me it was full they call to find a unit I was so frustrated terrible terrible experience also the air conditioner was not working

Évaluation :

2

I believe I was overcharged and different from what I was told at rental office where I did my order.

Évaluation :

1

Workers there do not explain things upon renting and the manager refers repetitively to the contract. She just said if I didn't read it, that's on me. When returning the truck the check-in person kept me out of the office during open hours and at first told me it would be 5,99 a gallon; then after time on his mobile phone said I would get a refund when in reality I had to pay. I paid $32 extra in gas for only going 12-13 miles in a truck that had maybe 2 notches of gas to start. I was told to watch the mirrors but not to replace the gas. When I called to address this with the manager she only knows to tell me repetitively that it's in the contract so it's on me. Better training is needed at this location. And I choose not to use UHaul again.

Évaluation :

4

Ensure vehicles are fully fueled before renting them out.

Évaluation :

5

Workers are very expedient in their jobs, wish more stores were as professional as this group.

Évaluation :

1

The staff is very unprofessional. It was 2 African American men upfront... Not very friendly nor helpful. When I went to return the truck the alarms was going off and the window was bust on the building

Évaluation :

5

Ms Lisa rocks!

Évaluation :

5

The lady in the front office was super helpful and polite. I do not know her name but she told me she works 3 jobs. She is a great employee and an asset to your company. She put a smile on my face and made my whole day better. Ya'll should really give her a promotion and a raise.

Évaluation :

5

Good service

Évaluation :

5

Yes and thank you

Évaluation :

3

I reserved a 17' truck and received a 15' truck, having to take two trips to move my household. Thus, I drove more miles.

Évaluation :

3

Share all necks information with customers, especially prior to service. Changed twice. Accuracy and attention to detail is important.

Évaluation :

3

My reservation was made for pickup at 1004 S Clearview Pkwy, only a few miles from my home. This location was chosen for the stated "available time" of 10:00am vs later times in the day at various other locations in the area. When I arrived at this location (Safeguard Self Storage), not only did they not know of my UHaul reservation, but they reported there was no available vehicle to rent. When they followed up with UHaul by phone, it was relayed to me that they were "having trouble locating a vehicle and would call [me] when [they] have more information". I was contacted not long after by text to let me know there was an available resource 13 miles away which significantly affected my schedule for the day as well as my estimated mileage for use (I estimated 20 miles total). This was extremely inconvenient and a highly inefficient process that could have been better prepared for with daily confirmation of end of day inventory and morning notifications to rental facilities of expected rentals.

Évaluation :

3

There was only 1 worker at the facility. She was very sweet and professional, however obviously overworked. Public storage needs to make sure that they have more than 1 person working at a time.

Évaluation :

2

Due to a high demand for trucks I had to wait 10 hours to pick-up a truck. I received a call saying the truck needed repairs. I asked the location to call before I drove there but they didn't. I called and no one knew the status of the repair. I called HQ and reserved a larger truck. The location then told me they wouldn't rent it to me because it was reserved the following day. I ended up having to ask if ANY trucks were available. The man behind the counter reluctantly searched the computer and found a 15' truck which was inconveniently parked between two flatbed trailers. Inside the truck next to me an employee was sleeping. I tapped on the glass to wake him and ask him to move but he refused and went back to the garage. A lot of apathetic employees unwilling to assist a customer.

Évaluation :

2

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Évaluation :

4

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Évaluation :

3

It was ok I had to go back twice because the storage was looked

Évaluation :

5

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Évaluation :

5

Great Job.