Évaluations des clients U-Haul Moving & Storage of Gentilly
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Gentilly
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tanya m. le
Very bad experience, no good customer service experience....
Jo Ann C. le
Keep being mindful of customer concerns
adele C. le
Nothing! I read some bad reviews on line, but I didn't see anything bad. Lisa was very polite and even though I was late coming in she was very pleasant. When I returned my truck the next day I rented a storage unit and Brandon took very good care of us. Ivan checked the truck in quickly so my son could get on the road. Thank you all for your service.
Anothny K. le
The vehicle was in incredibly poor condition. I do not feel I got my money’s worth. Many aspects of the vigil will simply did not work, lights radio etc. additionally, the vehicle felt unsafe to drive on the road and has many mechanical issues. Also, when I went to order a vehicle, I was not asked what I was moving so there was a misunderstanding in the size of the vehicle needed. This costs me valuable time, which I cherish, and quite frankly felt unprofessional.
TERRI J. le
Make sure that the salesperson tell customer who is renting the u-haul truck one way have them to make reservation for the storage space where you dropping the truck off
michael R. le
Staff was very much friendly
Devin P. le
One of the tires on the trailer was flat, and 2 others were under-inflated.
Paul C. le
I was dreading having to rent a U-Haul truck, but Honestly, it was overall a very pleasant experience. I will definitely rent from this location in the future even though there is a location that is literally 1 mile from me. Great job U-Haul on Chef.
Guy T. le
The Staff was great.
Anissa F. le
You need better internet service and more customer service representatives on hand. Not a bad location just a slow process.
Vanessa C. le
Excellent service very friendly and professional Would definitely use you guys in the future and will certainly recommend to others The Cotlong’s
Pamela D. le
Definitely, the staff is very accommodating. Very good service
Gregory W. le
Nothing. Keep up the good work
kevin h. le
Thanks
delisa d. le
Everyone's great and very polite
Meiquisha D. le
My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet
Dwayne W. le
I love the space.
shawan m. le
No comment
Fairade D. le
There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged
Michelle J. le
I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it
JOSEPH E. le
As rated everything was great.
bray v. le
Great Job.
carroll a. le
Everything went well,no complants.
sandra v. le
You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money
WALENCIA A. le
I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.
Dici B. le
Does not return phone calls. Still waiting for the Ubox to be picked up.
Brandie W. le
I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.
angela h. le
WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.
LISA D. le
The manager, Lisa and her staff provided great customer service. Thanks!!
Geraldine D. le
Good job
Julie G. le
We appreciate Kim and her friendly professionalism. She’s great!
Michael M. le
People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.
Ernest C. le
I. Rate u all excellent. Your employer server was very ! Very ! Excellent.
Renoldo H. le
Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.
alissa c. le
Very friendly customer service!
Keaira P. le
The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.
Astrid K. le
I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!
Collin M. le
Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!
CHRIS A. le
I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!
Britley T. le
Nice people
kirsch w. le
Excellent service and price!
RHADELL W. le
Thanks for your patience
beth n. le
Great experience
MIchael P. le
Great staffing and service!
Ryan B. le
Wonderful people working there.
rowena c. le
I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!
Kelly P. le
It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!
Tessa A. le
NA
janet b. le
I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.
ALLEN H. le
no comments.
Carlo G. le
I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.
Amelia P. le
My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!
Michelle W. le
They accommodated me and were very helpful Thanks again
Jaron R. le
They was great I just move out town.. thanks again I really appreciate it!!!
Dwayne J. le
Be more responsive when customer calls.
BURNELL L. le
Staff always helpful and friendly
THOMAS B. le
Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.
Mel B. le
Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.
Nikita K. le
Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away
Michael A. le
all good
Parisa R. le
I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it
Nicole B. le
I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!
Jada A. le
Great customer service and the general manager was awesome
CLARE L. le
I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!
Rayna T. le
Staff very very helpful
Debbie B. le
The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.
Sharka J. le
Very friendly and helpful staff.
denise b. le
I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.
Glenda T. le
They were very professional and sweet
Christine J. le
Not enough people to work. There’s always atleast a 15 minute wait for anything you need.
Douglas M. le
John, the GM was great and always there.
Shona B. le
n/a
Deric J. le
They're friendly here. Just understaffed or don't care to move with a sense of urgency.
Aaron H. le
Great experience.
Susan M. le
I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"
Everett N. le
It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!
DESMARIE T. le
Thank U for ur service!!!
Arn N. le
I trouble when I first received the u box and had trouble getting my u box to unload it.