Évaluations des clients U-Haul Moving & Storage of Gentilly

U haul is The worst company I have ever dealt with in the past 20 years of my life. I have been calling complaining regarding how uhaul Made my moving experience even worse due to the fact that they did not recommend the number of pods and this caused my seven-year-old mother to move with her daughter for seven hours. I'm still waiting for a callback from a manager right now..... It's really sad that called the company to explain for two months what happened and y'all can't do anything about it. Thanks-I will be telling everybody about your horrible service

The back of the uhaul was wet inside

Staff was very friendly and accommodating during my very stressful move

Prices kinda high and mileage needs to be calculated correctly

My experience at Uhaul was positive and the employees were very helpful and professional. I will be using their services again.

I explain what I needed in reservation,but when I start to finalize the paperwork it be something different. That what happened to me before I put my things in storage. Thanks for the Service

The service always at the U-Haul Awesome.

Nothing,, everything was great employees was professional keep up the good work

Work on the website and app location features. I was charged extra because I had problems with the self return feature

I can't think of anything that they could do better at this time.

I was charged a second day because I was late. I didn't like that at all. After I call and said I would be late, they said I would not be charged and still charged me.

The associate was very nice she was able to get me squared away quickly ..i was pushed for time but she went out her way to make my transaction move quickly

Disclose and explain everything to the customer

Nothing

Both the person who dropped off the box and the person who picked up the box were not wearing masks or social distancing. This was so unprofessional. I also was told there were no fees for my chosen drop off and pick up date, but have since been charged for 2 months of rent unexpectedly after I specifically asked if there would be any charges and was told no.

Front desk lady manger was so professional and a multi tasked

Everything was good

I reserved a 9 cargo van at the Tulane location, they refused me because I had no credit card, then she said had no 10' trucks. Agent let me walk away. I was a storage customer trying to move. So I went to the Gentilly location where I reserved a '10 truck, but it wasn't showing up, So the agent offered me a '15 truck and I was so thankful. Had the Agent at my storage location (TULANE) had done the same, the move would've been done in the time I had planned. I lost movers and time. This location was very helpful. Can't say the same about TULANE. And the elevators we're broken so that made the move even more stressful. Not happy with TULANE location at all!

Customer service was excellent they made my experience very good the workers was awesome

The clerks were very informative and empathetic and apologetic towards my experience as well as informative as to what I should expect should I utilize U Haul for my future transport needs.

Speedy services and friendly

Nothing, keep doing what you all are doing. Very well customer service.

Process ny refund quicker

Very ghetto do not recommend

I tried several times to get a one-way rental but the closet location was Covington

Newer Trucks

Drug paraphernalia was inside of rental truck

why was i charge for fuel.when i return it in with more fuel than it had in it.fill up charge 30.00.it was not full. less than fourth of a tank.

The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.

Communication with delivery drivers could be better. My container arrived on time but the driver thought it was Empty the entire time. My stuff was thrown all over. Luckily nothing was damaged.

The location of this office is dangerous and scary

The lady here was very nice and if I ever have to us U-Haul again, I will use this store.

The young lady at the counter who help me was very professional and nice.

Reserve for one location but had to go to another location but never was notified.

Nothing

Customer service is horrible. No one greeted me a when I walked in, the worker didn't explain any of the charges to rent. He just told me to sign the agreement and my deposit was 100.00. I had to ask what I was signing for. He didn't walk around the truck for damages. He stood outside playing on his phone. When I brought the rental truck back, again no one greeted. Another worker just started opening the truck without saying anything. I had to ask do u work for uhaul. He's response was yeah and you finish. No grand total or anything was mention. CUSTOMER SERVICE IS VERY UNPROFESSIONAL over there

You all or good and really friendly and helpful it's was a good experience.

Norhing

Nothing it was great.

Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

Service exceeded my expectations

In the midst of a power outage, Ms Lisa handled problem after problem with patience and courtesy to each customer. She was a great help under the most difficult circumstances.

Very friendly and efficient staff. The boxes were all in good condition & packing and loading was a breeze.

maybe new equipment but my overall experience was wonderful !

Very professional and friendly personnel.

Very professional and courteous Thank you very much.

Everyone was very knowledgeable, pleasant and professional

Me. Jeff was a very reasonable man and was willing to help me with the process of returning the truck because I haven't rented a uhaul in more than a decade. Things have changed a lot but it all worked out well thanks to Mr Jeff. The ladies who rented the truck to me could be more professional I might add but overall my experience wasn't bad.

Faster customer service especially during this pandemic

Nothing was saved in the computer my reservation for the Uhaul nor storage

Keep doing the same thing that you are doing for your customers

Friendly staff and very clean. Maybe the best storage on chef

The units are overpriced

None at this time. Your service exceeded my expectations

Allow changing of the pickup and delivery times to be on the computer not phone calls that might need to be called back.

None

My access card never worked , l had to wait For someone to let me in

Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

I would recommend U-Haul storage at this Gentilly location.

There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

The entire process took way to long and my access card still has not been activated, 24 hr later.

I guess due to what’s going on in the world today this the know normal.

They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

None

The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

Excellent

Management was very professional it felt like my Military experience. ..

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.

H

The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks

None

Very bad experience, no good customer service experience....

Thanks

Everyone's great and very polite

My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet

I love the space.

No comment

There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged

I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it

As rated everything was great.

Great Job.

Everything went well,no complants.

You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money

I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.

Does not return phone calls. Still waiting for the Ubox to be picked up.

I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.

WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.

The manager, Lisa and her staff provided great customer service. Thanks!!

Good job

We appreciate Kim and her friendly professionalism. She’s great!

People park all over, to where I couldn’t get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.

I. Rate u all excellent. Your employer server was very ! Very ! Excellent.

Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.

Very friendly customer service!

The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.

I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Thank you!

Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!

I went to other U-Haul locations receiving bad service and walked out. This was the last location I was going to try. Service was Excellent at this location!!!! A+ Service!

Nice people

Excellent service and price!

Thanks for your patience

Great experience

Great staffing and service!

Wonderful people working there.

I did not use the facilities but I did borrow 3 Uboxes and Heide (spelling?) delivered and picked the boxes from my house and she was very nice. She was professional and timely, thank you!

It was a great experience. Employees were easy to reach, they came on time and picked up same day (U box). It made the last part of our move easier. Thank you!!!

NA

I was promised a storage area and when I arrived non were available as promised. No explanation given why. Had to find another place for storage.

no comments.

I rented a UBOX. I have been asking them for about a month to pick it up. They have yet to do so and have charged me for another month on my credit card which I expect a credit.

My pod was delivered to the street directly in front of my house. All staff members were friendly and helpful in our communications. Thank you for making my move so smooth!

They accommodated me and were very helpful Thanks again

They was great I just move out town.. thanks again I really appreciate it!!!

Be more responsive when customer calls.

Staff always helpful and friendly

Very helpful staff. Calling the office can be frustrating because hold times are excessive , but that seems endemic to every U-Haul location I’ve ever used. I would rent again from this location.

Ordered storage boxes online. Spoke to Hammond, La. driver, Heidi and met her upon arrival. Very nice and professional. Spoke to her again about pickup. Again nice and professional.

Awful service! Staff is terrible,system is not working,waited for 3 days to receive a call back to schedule delivery of U-box,on the 4-th day was forced to pay extra and delivered it myself.Stay away

all good

I had so many problems with my U-box container shipment. It was supposed to be delivered by September 8th. I originally went online all the way back in July to select this date and they couldn't do it

I rented a U-Box and did NOT visit the facility. It took at least 10 calls to arrange for pick up. I was charged even though u-box was not picked up on time through NO fault of my own, NEVER AGAIN!

Great customer service and the general manager was awesome

I can't comment on the actual storage facility as I never saw it. Boxes were dropped off at my new apartment. Everyone on the staff that I dealt with was extremely nice, friendly, and helpful!!

Staff very very helpful

The agent Nicole was really nicd. I had so many issued that day and she was very patient and didn"t mine helping me.

Very friendly and helpful staff.

I used the U-haul box and the size was misrepresented when I spoke with a representative. I could barely fit a half a room in the storage box. The representative didn't go over exactly what I needed.

They were very professional and sweet

Not enough people to work. There’s always atleast a 15 minute wait for anything you need.

John, the GM was great and always there.

n/a

They're friendly here. Just understaffed or don't care to move with a sense of urgency.

Great experience.

I was very disappointed with the services. The guaranteed delivery time was not adhered to. When I inquire about a rescheduled time, I was told, "I was lucky to be on the list, this was a busy time"

It was complicated to get access, because I needed to go get the person with a key at the office every time before getting into the unit. Otherwise it was very neat and well run!

Thank U for ur service!!!

I trouble when I first received the u box and had trouble getting my u box to unload it.