Customer Reviews for U-Haul Moving & Storage of Gentilly

3 521 évaluations

6210 Chef Menteur Hwy   New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

(504) 246-9011

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(504) 246-9011

6210 Chef Menteur Hwy
New Orleans, LA 70126
(2 blocks west of the corner of Chef Menteur Hwy and I-10)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Staff was super helpful and friendly

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONS H. 
Évaluation :
1

I was taken advantage of. I was told my card would be charged one rate and was charged 3 times that amount. When speaking with the gentleman on duty he was very rude and the least bit compassionate. I was targeted, I will never use Uhaul again.

NADIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerron M. 
Évaluation :
5

Everyone was pleasant and helpful. Keep doing what you're doing

Harriett A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERIANA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene G. 
Évaluation :
5

The staff was very helpful and flexible. I definitely recommended using them for temporary storage!

Amy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEDRIC D. 
Évaluation :
5

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

DESMARIE T.  |  Premières impressions 
Évaluation :
5

Great staff member, very helpful.

LEVI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NABIL H. 
Évaluation :
1

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Gary L.  |  Expérience générale 
Évaluation :
5

Very good

EDWARD S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME C. 
Évaluation :
5

The whole experience was wonderful. This UHaul location has the best customer service.

AVIS S. 
Évaluation :
5

Byron was great.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEANTREAN E. 
Évaluation :
5

Byron was extremely helpful and advised me of options that addressed my particular situation and needs.

MICHAEL L. 
Évaluation :
4

I had a blowout. When I contacted the pick up store location to report the blowout and to get assistance, I was told that I needed to call 1-800-GO-UHAUL. I filed a claim to request a refund for the rental. I was told that someone from the drop off location would be calling me,,, No one has contacted me back.

VALENCIA W. 
Évaluation :
5

Reduce Mileage cost

GEORGE W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SHELITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE P. 
Évaluation :
4

All is good

ETTA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY C. 
Évaluation :
5

Just keep doing , what you're doing 💯

CECILIA Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWANA J. 
Évaluation :
4

It was a pleasure doing business with your company.

SYLVIA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARYELL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shannon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARL ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisha S. 
Évaluation :
5

The gentleman that assisted me was very nice, and knowledgeable.

CHERYL P. 
Évaluation :
5

Great experience

Gerron M. 
Évaluation :
3

Building needs repairs

MARK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEATRA L. 
Évaluation :
1

I had a storage reserved I get there they tell me it was full they call to find a unit I was so frustrated terrible terrible experience also the air conditioner was not working

GARY L. 
Évaluation :
2

I believe I was overcharged and different from what I was told at rental office where I did my order.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
1

Workers there do not explain things upon renting and the manager refers repetitively to the contract. She just said if I didn't read it, that's on me. When returning the truck the check-in person kept me out of the office during open hours and at first told me it would be 5,99 a gallon; then after time on his mobile phone said I would get a refund when in reality I had to pay. I paid 32 $extra in gas for only going 12-13 miles in a truck that had maybe 2 notches of gas to start. I was told to watch the mirrors but not to replace the gas. When I called to address this with the manager she only knows to tell me repetitively that it's in the contract so it's on me. Better training is needed at this location. And I choose not to use UHaul again.

VANESSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE T. 
Évaluation :
4

Ensure vehicles are fully fueled before renting them out.

JUANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURALEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oriendal W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHIA J. 
Évaluation :
5

Workers are very expedient in their jobs, wish more stores were as professional as this group.

RONALD D. 
Évaluation :
1

The staff is very unprofessional. It was 2 African American men upfront... Not very friendly nor helpful. When I went to return the truck the alarms was going off and the window was bust on the building

JALONDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie A. 
Évaluation :
5

Ms Lisa rocks!

Al S. 
Évaluation :
5

The lady in the front office was super helpful and polite. I do not know her name but she told me she works 3 jobs. She is a great employee and an asset to your company. She put a smile on my face and made my whole day better. Ya'll should really give her a promotion and a raise.

CHRISTIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james k.  |  Expérience générale 
Évaluation :
5

Good service

CYNTHIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Yes and thank you

ALCINA D. 
Évaluation :
3

I reserved a 17' truck and received a 15' truck, having to take two trips to move my household. Thus, I drove more miles.

JOLANDA W. 
Évaluation :
3

Share all necks information with customers, especially prior to service. Changed twice. Accuracy and attention to detail is important.

Katrina L. 
Évaluation :
3

My reservation was made for pickup at 1004 S Clearview Pkwy, only a few miles from my home. This location was chosen for the stated "available time" of 10:00am vs later times in the day at various other locations in the area. When I arrived at this location (Safeguard Self Storage), not only did they not know of my UHaul reservation, but they reported there was no available vehicle to rent. When they followed up with UHaul by phone, it was relayed to me that they were "having trouble locating a vehicle and would call [me] when [they] have more information". I was contacted not long after by text to let me know there was an available resource 13 miles away which significantly affected my schedule for the day as well as my estimated mileage for use (I estimated 20 miles total). This was extremely inconvenient and a highly inefficient process that could have been better prepared for with daily confirmation of end of day inventory and morning notifications to rental facilities of expected rentals.

Candace L. 
Évaluation :
3

There was only 1 worker at the facility. She was very sweet and professional, however obviously overworked. Public storage needs to make sure that they have more than 1 person working at a time.

MELISSA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edrice M. 
Évaluation :
2

Due to a high demand for trucks I had to wait 10 hours to pick-up a truck. I received a call saying the truck needed repairs. I asked the location to call before I drove there but they didn't. I called and no one knew the status of the repair. I called HQ and reserved a larger truck. The location then told me they wouldn't rent it to me because it was reserved the following day. I ended up having to ask if ANY trucks were available. The man behind the counter reluctantly searched the computer and found a 15' truck which was inconveniently parked between two flatbed trailers. Inside the truck next to me an employee was sleeping. I tapped on the glass to wake him and ask him to move but he refused and went back to the garage. A lot of apathetic employees unwilling to assist a customer.

SCOTT B. 
Évaluation :
2

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Kathleen V.  |  Premières impressions 
Évaluation :
4

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Jerry N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

nicole M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffreyell W. 
Évaluation :
5

The location was affected by Hurricane Ida and has no internet. The Mgr Lisa was processing customers on a cell phone. She was very stressed but maintained a smile and sense of humor despite the challenges.

Leslie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridget M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYTEANIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha b.  |  Expérience générale 
Évaluation :
5

Despite the vandalism the store experienced recently, the staff had the equipment ready very quickly. Working against power outages and spotty internet service they did a great job.

GLEN M. 
Évaluation :
1

The person who was the manager was bragging and carrying on about how she was quitting. She was extremely unpleasant.

JAMES G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LYNTRELLE P. 
Évaluation :
5

Appreciate the quick and easy service.

KEITH B. 
Évaluation :
5

Keep up the great customer service.

BRITTNEY W. 
Évaluation :
5

Ms Lisa is a rockstars

ALFRED S. 
Évaluation :
1

This was one of the worst experiences I've ever had with a Uhaul facility. First, when I received my box, it came 20+ extra items (boxes, TV storage box, furniture pads, tape rolls, rope, bubble wrap) that I did not order nor intend to pay for. The multitude of extra unnecessary items made packing the box significantly harder, when it did not have to be that way. If you want to improve customer experiences, do not automatically charge them for 125 $worth of things. When I ordered the Ubox, I had no idea that these items were automatically checked off to be charged to my card. Give people the option of checking each item off if they choose. I explicitly remember only ordering 2 wardrobe boxes - nothing else. Second, Not only was I informed the day of my scheduled delivery that it was being rescheduled to 3 days later, only to be told the next day that they could actually deliver it that day, but the box was not picked up on the day that I scheduled it to be picked up. Then, the women driving the Uhaul truck who came to pick up my Ubox days later, side-swiped my neighbor's house, taking down their power lines and leaving them without power. They fled the scene when neighbors tried to confront them about hitting the power lines. While I know that this is likely a rare occurrence, I will never use this Uhaul facility again. The only person who proved to be helpful and patient with me throughout this whole process was Kim.

Sophia U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dejah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
5

The agent that helped me park the trailer was tremendously kind and helpful. Great folks and great facility!

DAVID H. 
Évaluation :
1

Extremely rude and disrespectful cashier / service rep Who was assisting as I entered the location to pick up my reserve vehicle she was trying to service to customers at one time and she was very matter-of-fact did not go over the rental agreement and stipulations in a manner in which I felt like was Professional she was very disrespectful to the customers..Customers should be spoken to at all times in a professional manner The representative did not identify herself she's very short with me and this experience was extremely unpleasant I would not recommend this location for anyone to ever do business .. many of the Female African-American service reps are very rude And unprofessional!! I would hope that Management can review my reservation and see who was the service rep who assisted me in reprimand her for being so disrespectful .Upper management can reach me at the phone number associated with my reservation to discuss this further extremely unhappy and disappointed former customer

DENETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard D. 
Évaluation :
5

S.O.

CENTRELLE J. 
Évaluation :
1

The Ubox was not delivered on the agreed upon schedule and the store did not offer any other options. We ended up renting a car to pick up our stuff from the location of the Ubox- took us 3 round trips. The associates in the store were not helpful at all. The company should offer more training on good customer service.

Josephine W. 
Évaluation :
5

Rep was very helpful with helping make the best decision for my needs. Also when I returned next morning hat rep was very helpful with disconnecting the unit in a speedy manner.

JEREMIAH R. 
Évaluation :
5

Personnel amical.

ALBERT P. 
Évaluation :
5

After hours return was very burdensome. After many attempts to long onto the U-haul after hours mobile return site, I was not able to complete the return. When I called the 1-800 customer support number, no one answered though it gave me a loop recording indicating that I was in a cue, and when I logged onto the chat option, it took 20 minutes to get a chat agent to finally help me. In all, it took me about 1 1/2 hours to complete the return of my rental.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowanda W. 
Évaluation :
1

My Uhaul pods were not delivered the day I scheduled. I only found out it would be late after calling because they had not shown. I had movers scheduled that charged me a penalty for canceling because I could not reschedule as Uhaul was not able to say if the delay would be a day or a week. I called back and checked in several times to get updates. I was then given another day they would arrive and scheduled people based on that. Only after they were supposed to arrive again did I call and find out they were delayed. Again I paid a cancellation fee. All in all, I've paid an extra 550 $for movers due to Uhaul. I would have chosen another more expensive service if I knew the difference was that much and that much hassle. As I did all I was required by Uhaul and more I'd like this fee deducted from my fees. I was put in a position to cancel the day of the move and last-minute reschedule with another company or be on hold until Uhaul made my pods a priority. Outside of that I plan to never use of Uhaul again and will actively suggest others use another service.

Isaac G. 
Évaluation :
5

I have no complaints, service was Great from beginning to end. Thanks U-haul for your great service.

PEGGY B. 
Évaluation :
5

Service manager very helpful with obtaining needed equipment.

HERMAN L. 
Évaluation :
4

My items arrived early, however my ubox was damaged and unable to be delivered as promised. My parents who are fairly old had to rent a truck due to the damage to the ubox to move their items to their home. Upon unloading they noticed several damaged items.

Andrenese W. 
Évaluation :
3

It was ok I had to go back twice because the storage was looked

Brandy S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LESLIE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deneen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethelena t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabreia S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

keenya c.  |  Premières impressions 
Évaluation :
5

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Deana F.  |  Premières impressions 
Évaluation :
5

Great Job.

bray v.  |  Premières impressions 
Évaluation :
3

Everything went well,no complants.

carroll a.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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