Customer Reviews for U-Haul Moving & Storage of Gentilly

Évaluation :

5

Your service was very helpful, thanks you.

Évaluation :

5

I had no issue with this storage but my move out date was prior to the date indicated in this survey. The attendant informed me that there were no additional steps to complete when I returned the main key. I would say that the only improvement is to confirm on the company's end when move outs are complete to avoid and discrepancies. Overall, I am satisfied.

Évaluation :

5

Very Friendly, Thanks

Évaluation :

2

Tell the customer to go into the rear lot and find the truck you rented, and the number on the key must match the ID number at the front Top of the box truck above the driver's side. I use a cane and it was Very difficult to walk the one block or 300 ft. To locate my rental. Otherwise, it was okay. No, I waited for the truck to be pulled to the canopy for a good while and no, I didn't ask for assistance. Generally disappointed.

Évaluation :

5

Keep doing what you are doing. The service was unbelievable;in a good way.

Évaluation :

5

Thanks for everything

Évaluation :

3

Truck barely drivable.

Évaluation :

3

The technician needs to make sure to verify the customer's information, especially the phone number, as she did not with me and I did not know she transposed two numbers. She should also explain the check in procedure as I did not know it until I read the paper. Because of these things, I had a difficult and tedious time trying to check the vehicle back in when returning it. I had to wait on hold for over an hour to speak to someone since I could not check in myself. This was not a good experience.

Évaluation :

5

Keep up the great service it makes a difference!!

Évaluation :

1

This place was chaotic. I will never do business with this location again. The only reason I used this location is they were the only place with a 12' trailer. Now I understand why they have equipment, no one wants to go there.

Évaluation :

4

Telephone service could be improved if a live person could answer the calls.

Évaluation :

4

I rented a trailer from the Tulane Street location and printed out the confirmation at the time or reservation. Between that date and pickup date, UHaul changed my pickup location to the Chef Mentour location and sent me a confirmation text. No one reads confirmation texts closely, least of all me. I went to the Tulane St location yesterday morning, waited in line for 20 minutes, only to find out that UHaul changed my location. I asked to cancel that reservation and just rent one of the trailers they had on the lot. I was told that they had no idea if those trailers were already reserved or not. WHAT?!?! I was told that I would have to drive 20 miles away to the other location that UHaul arbitrarily change my reservation to.

Évaluation :

5

Continue doing the service you are doing.

Évaluation :

5

Rien

Évaluation :

5

Employees were professional, helpful and friendly. They created a friendly trusting atmosphere.

Évaluation :

5

The manager was 100 with the job she did and the work she put in to help me with the trailer I need for my job

Évaluation :

4

I didn't have any problems and the guy who checked me out was real good and even gave me my property that I forgot in the truck. Usually people would steal and not return it he did so I am pleased

Évaluation :

5

Ms. Linda was amazing.

Évaluation :

5

Excelente services

Évaluation :

5

The staff was lovely and professional, treated me like family.

Évaluation :

5

Lisa is an A+ employee that really shows compassion

Évaluation :

5

More people available at the registers for check-in

Évaluation :

5

Rien

Évaluation :

5

Nothing it was good customer service

Évaluation :

5

It was unbelievable how the Staff could handle and address all the needs of the many customers waiting in line. They were pleasant, helpful and their multi-task abilities were being approach. You left there feeling like you were the only person in the store.

Évaluation :

5

I did not get my email receipt from U-Haul.

Évaluation :

5

Very professional courteous staff

Évaluation :

3

The employee assisting us was texting on his phone while checking us in. I feel that was rude to me as a customer. The machine also did not work which I also found to have delayed the process especially while the employee was texting and laughing instead of trying to resolve the issue more effectively.

Évaluation :

5

Had an excellent experience.

Évaluation :

5

It's was quick and easy to rent a uhaul

Évaluation :

5

get your internet working faster

Évaluation :

5

Windshield and windows quite dirty. Inside of windshield particularly dirty. Otherwise, interior of vehicle clean (seats, dash, and floor).

Évaluation :

5

Rien

Évaluation :

1

Service was Horrible I will never rent a U-Box again The worst experience I've ever had in any of my moving history nothing is organized when it comes down to U- boxes, Uhaul should get Rid of that service because it makes their company look bad…..

Évaluation :

5

Continue what you guys are doing.

Évaluation :

4

Need more staff at this location. Excellent Servicw when I got to the front of the line but it was difficult to complete transaction as Staff had to attend other issues while we were conducting information exchange

Évaluation :

5

Although my car could eventually accommodate the tow dolly. Staff was very helpful and friendly.

Évaluation :

5

Great experience. Professional staff.

Évaluation :

5

Staff was very helpful and professional

Évaluation :

5

The experience was well worth the it and I would recommend this location to anyone.

Évaluation :

5

To be honest, Nothing Service was EXCELLENT!!!!!!!

Évaluation :

5

The man there immediately came out to greet me when I pulled up. I was unhooked and on my way within 5 minutes. Great service.

Évaluation :

2

Staff had no knowledge of my reservation even though I had a rezervation number. Staff rude, wrong vehicle issued.

Évaluation :

4

Everything was good

Évaluation :

5

Nothing at this time

Évaluation :

5

Excellent

Évaluation :

5

I think it would be better if Uhaul would bring the big trucks to us in the front because they have them parked to close stacked behind each other and to close to the smaller ones as well but other than that everything were amazing I only rent from Uhaul for every move I make

Évaluation :

1

Was miss informed

Évaluation :

1

I have a problem with the employee Lisa Ruffin who stole my ride on Lawnmower from this location. They removed her from here for awhile now she's back working here again. So I guess y'all don't care about the employees stealing the customers property from this location. My lawnmower was in storage she sold it to me I put it in there because the hurricane was coming thinking my property would be safe. Just to have my property stolen by an employee of U-Haul. The day after the hurricane it's no way that anyone knew what was in the storage unit. It's ridiculous that she still has a job after stealing my property.

Évaluation :

5

The manager was so nice

Évaluation :

1

Reservations at this location meant nothing. The clerk stated the truck I reserved was still out, yet she didn't even make an attempt to contact the customer who still had the truck, causing me to make more trips than planned due to having to rent out a smaller truck.

Évaluation :

5

Helpful customer service and very clean vehicle

Évaluation :

5

I never had any issues with this facility or the staff. Some of the staff knew me by name when I was there. I would definitely recommend others to use this facility and I would utilize it again if I need to.

Évaluation :

5

The attendant was great

Évaluation :

5

Awesome customer service! The agents were extremely helpful and very pleasant.

Évaluation :

1

It was terrible!

Évaluation :

5

Thank you for keeping my items safe and secure. The staff was very friendly and the facility was clean at all times

Évaluation :

3

Need to be open longer

Évaluation :

5

I love this location always professional & helpful

Évaluation :

5

Aucun

Évaluation :

5

Aucun

Évaluation :

5

The only thing that I had a problem with was that your storages, are too small and that was the only thing I don't like about it.

Évaluation :

1

Terrible experience I made a reservation for a storage unit I get there no units available had to carry my stuff miles away to another uhaul also had another incident rented a truck get there don’t have the size truck I rented

Évaluation :

5

Very good

Évaluation :

4

It was a pleasure doing business with your company.

Évaluation :

2

Unfortunately the facility had been vandalized during Hurricane Ida. They were however doing rentals. And also storage units. The staff was a little unorganized. And clearly did not want to be there.

Évaluation :

4

One lady was rude acted like she did not want to help me went back next day a very nice young lady was helpful very nice rented to me the older lady could have rented to me the first day told me come back but still helped people in line that was behind me

Évaluation :

5

Manager is awesome! Very good customer service.

Évaluation :

3

It was ok I had to go back twice because the storage was looked

Évaluation :

4

Grate friendly service...

Évaluation :

5

The manager and the staff are very helpful and friendly.

Évaluation :

1

I told the Manager that I may not need the storage unit after all and ask if I could get a refund the next day if I didn't use the storage unit I was told no. When I went to take my lock off the unit a couple of days ago a gentleman told me that he had never heard of that and I should have been able to get my money back. Somebody lied to me. Either the Manager or the attendant.

Évaluation :

5

The staff was awesome, the storage prices were hefty and the availability was nonexistent, but my experience with the truck rental was excellent.

Évaluation :

5

I love the fact my price don't change all the time like other companies. It's straightforward with no surprises. Merci.

Évaluation :

5

VERY FRIENDLY and helpful Customer Service Agent that checked us in!!

Évaluation :

5

Went to St Claude location and they didn't have size I needed. General Manager searched for next nearest UHaul and reserved one for me in Gentilly. Drove to gentilly and staff there were very helpful too. Got my unit. Thank you.

Évaluation :

1

Half my stuff have mildew on it and it rain in my storing

Évaluation :

1

This was the worst experience I have ever had with U haul and I will not be supporting the company anymore, I will also never recommend your company and I have shared my negative experience with others. I was having electrical problems with my house so I rented a storage unit because the house needed to be rewired and I had to relocate, the next day the house caught on fire, I never even had a chance to move into the unit, after finding somewhere to go and dealing with the stress of a house fire I called back U haul to try and get a refund for the unit I never moved into because I had to pay the deposit on the house I found, it had been about 4 days and I called multiple times but kept being told to call back, they refused to give me a refund for the unit I never moved into because they said it had been past 24 hours. After all the support I have given U haul in my life you all showed no sympathy or compassion for someone who was going though a hard time and just trying to get a refund. that $100 was severely needed and I had to go without food for almost a week because everything I had went towards a deposit on a new house, you all made a bad situation for me so much worse. Your company is completely out of touch with the people your supposed to be providing a service for, your 24 hour refund policy combined with the overpriced storage units is ridiculous and just greedy. going forward I would rather go out of my way to find real people to help me move and I will find alternative storage units because a company as out of touch as U haul does not deserve the support of the people and I will make sure to let as many people know about this horrible experience as I can

Évaluation :

4

The staff was always friendly & helpful, and that included when I rented the truck to move my items to the storage. The location, including the storage area was always very clean. My only suggestion is that I would still like to see more lighting and maybe another check in & out box in the back.

Évaluation :

5

Mrs.Lisa and her staff went above and beyond to accommodate despite having limited electricity due to the Hurricane. Thanks

Évaluation :

5

Very professional and courteous Thank you very much.

Évaluation :

5

Friendly staff and very clean. Maybe the best storage on chef

Évaluation :

5

The units are overpriced

Évaluation :

2

My access card never worked , l had to wait For someone to let me in

Évaluation :

4

Thank You .. you guys were great.. and it was friendly and pleasant service. Ill use yall again if ever needed.. very well kept place.

Évaluation :

3

There was bugs in the unit that actually got into some of my bins. There was rat traps as well. Furthermore, the unit did not have enough light so it was hard to see when moving all the stuff out.

Évaluation :

4

I would recommend U-Haul storage at this Gentilly location.

Évaluation :

1

There was literally a problem from the very first moment with this facility and I'm not sure whether the staff is overworked but they do not go out of their way for clients at all nor do they bother helping each other.

Évaluation :

3

The entire process took way to long and my access card still has not been activated, 24 hr later.

Évaluation :

4

I guess due to what’s going on in the world today this the know normal.

Évaluation :

3

They do not help with locating my storage and they did not inform me that the storage I booked (with climate control) was not available until AFTER I paid. That was very unprofessional and not at all what I was hoping for!

Évaluation :

5

Aucun

Évaluation :

2

The person assisting me was in a rush to get off work and didn't want to take time to show me the unit so I had to get a unit without seeing it first because I was sure I needed that evening. I would like a bigger unit or a refund for the unit.

Évaluation :

5

Great facility always will be a customer with uhaul. At all different locations. Thanks alot!!!

Évaluation :

5

Excellent

Évaluation :

5

Management was very professional it felt like my Military experience. ..

Évaluation :

5

The customer service at this facility is outstanding!! Everyone was pleasant, patient, efficient, and knowledgeable. Nickcole gave excellent attention to my needs. I had a great experience!

Évaluation :

5

I had to wait a few extra minutes .but ,it was ok because the size I wanted was returned.i was able to get it.

Évaluation :

4

H

Évaluation :

5

The young man that helped me was very nice and respectful, If I was his boss I would move him to a higher position. Thanks

Évaluation :

5

Aucun

Évaluation :

1

Very bad experience, no good customer service experience....

Évaluation :

5

Thanks

Évaluation :

5

Everyone's great and very polite

Évaluation :

1

My goods were damaged The GM was so rude would not come to take pictures. wanted to argue with me I was disappointed my unit flooded had water damage no-one called me as I'm moving my goods wet

Évaluation :

5

I love the space.

Évaluation :

3

No comment

Évaluation :

1

There's big spiders,rodents, droppings all over my property. Water damage to property as well. But uhaul went up on rent I cant make this stuff up. , I left most of my property because its damaged

Évaluation :

1

I’ve never had a storage to we’re the rats an mice ate through everything I own I lost most of my stuff todo to that I’m so upset about it

Évaluation :

5

As rated everything was great.

Évaluation :

5

Great Job.

Évaluation :

3

Everything went well,no complants.

Évaluation :

1

You all let me get a Storage and then did not let me get a truck I never had no running in with you all so I not happy about the deal and you all took my money

Évaluation :

5

I would like to personally thank Lisa for extending her kindness, and understanding she demonstrated regarding my storage issue, as she helped me not lose my items.

Évaluation :

2

Does not return phone calls. Still waiting for the Ubox to be picked up.

Évaluation :

3

I found a dead rodent & feces in a few of my boxes & watched a roach crawl from one unit to the one next to it. Not a cockroach from outside...a german roach..those relative to a nasty environment.

Évaluation :

1

WRONG EMAIL ADDRESS AND CUSTOMER. ASKED TO BE DELETED/removed from emails and still received this feedback form.

Évaluation :

5

The manager, Lisa and her staff provided great customer service. Thanks!!

Évaluation :

5

Good job

Évaluation :

5

We appreciate Kim and her friendly professionalism. She's great!

Évaluation :

1

People park all over, to where I couldn't get in staff talk crazy and reckless to all customers. Never will I go there or rent a storage again.

Évaluation :

5

I. Rate u all excellent. Your employer server was very ! Very ! Excellent.

Évaluation :

5

Thank you for your recent patronage at U-Haul Moving & Storage of Gentilly. We would appreciate your feedback regarding our service. Please take a moment to let us and other customers know how we did.

Évaluation :

5

Very friendly customer service!

Évaluation :

3

The only problem I had was that all of my things was full of mold for move out day, however I was under impression it was climate controlled.

Évaluation :

5

I got Uhaul Boxes delivered to my front door. Boxes arrived early. Staff was in contact with me. Scheduled early delivery. Scheduled early pick-up. All went super smooth. Merci.

Évaluation :

5

Cannot comment on the store, however the delivering and picking up of the ubox was great - no issues!