Customer Reviews for U-Haul Moving & Storage of Germantown

1 637 évaluations

19525 Waters Rd   Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

(240) 751-4529

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(240) 751-4529

19525 Waters Rd
Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephane D.  |  Premières impressions 
Évaluation :
1

I returned the truck with fuel right where I took it. Why did you charge me over $26 for fuel? I demand an explanation please!

Umba M. 
Évaluation :
5

OUTSTANDING CUSTOMER SERVICE

Erick G. 
Évaluation :
5

Mantienen un buen servicio

luis D. 
Évaluation :
4

Overall the process was quick, I'm thankful this location was able to accommodate us because prior to coming to germantown we were at the A1 Mailbox location on contour road in Gaithersburg MD. That location had no keys in the lockbox and the store never opened. I'm thankful for Misty from the call center helping us to find your germantown location and working diligently to help us come to a resolution.

Jimmy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Even though I made an online appointment 20 mins before closing time, they were able to accommodate my rental 5 mins before they closed. All of this was done with a smile. Can't offer any advice, it seems like customer service is at the top of their priorities! Awesome experience!

Nick L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lizbeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia S. 
Évaluation :
5

Keep doing what you are doing

Stephen A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin C. 
Évaluation :
5

Staff was extremely friendly and helpful!!!!

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur H. 
Évaluation :
5

N/A. Thank you for the excellent service

Anthony J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALIEUSAIDINA J. 
Évaluation :
5

Previous person left trash in the vehicle. However it was a quick turn around for them to give me the vehicle so I don't blame the staff, which was courteous and helpful.

Michael W. 
Évaluation :
4

Customer Service needs improvement, the associate who helped me was very rude and overall had a very negative attitude.

Corey V. 
Évaluation :
4

Include a sign at the street entrance showing that the U-Haul office is in the very back.

maxxia S. 
Évaluation :
5

Mobile check in was way more complicated that I expected. There are signal issues in the area of this facility so it took me almost 40 minutes to complete the check in. I had to go to the edge of the property to receive a better signal and go back and forth to complete check in. Perhaps install Wi-Fi extenders for better signal. Besides that all was good.

GARFIELD W. 
Évaluation :
4

When I reserved the truck on-line, I also reserved furniture pads. When I picked up the truck, I was told they were out of furniture pads.

Richard A. 
Évaluation :
5

Just let us know if something is not working on the truck sensors...other than that the truck was perfect 👌

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Levar B. 
Évaluation :
5

The entire U HAUL staff made this a pleasant experience. They were professional and easy to talk with any questions about the trailer that we would be renting. I really liked their attention to our SAFETY and how that would impact our use of the trailer. CHECKED EVERYTNING B 4 WE LEFT

James G. 
Évaluation :
4

Complete paperwork screwup. On Aug 25, 2022 charged $112,81 for 20' box truck used for 8 hours and 46 miles. On September 2, 2022 my debit card was charge $1 261,81 while I was home moving grass. Stay away from this fraudster company.

Jim H. 
Évaluation :
5

Very nice people ..

crystal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

The gas level was not as it was mentioned

Kossi O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HYEONHAK L. 
Évaluation :
1

The truck assigned to us was unfit for the road, brake kept auto slamming in the middle of the highway. We submitted our complaints after returning the vehicle and expressed our dissatisfaction in writing. Auto generated response we got assured us that we would get a call from them before being charged. We not only never received the promised call, but also charged essentially without our authorization.

Kibru W. 
Évaluation :
5

The employees were great Zach very professional and Rygha too

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra H. 
Évaluation :
5

Excellent customer service.

marjorie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolores H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neferteri F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boris O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALIEUSAIDINA J. 
Évaluation :
5

There was an issue with the electrical wires for the signaling equipment. But the problem was fixed before we left.

Theresa P. 
Évaluation :
4

Had difficulty locating box to retrieve van key. The young man working at UHaul during that time was very helpful and polite.

Robin B. 
Évaluation :
5

very friendly and professional

Lori R. 
Évaluation :
4

I love it , the servi e is very good

YAO J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis B. 
Évaluation :
3

The auto transport was old and in poor repair and had a broken strap that the employee had not noticed. Even though there were two other trailers, he insisted they were not available for use. He did search and found a new tire tie-down strap but then struggled a great deal to install it because he did not have the proper tools for the job. It took assistance from me and my travel party to complete the job. It took nearly two hours for this to happen. There were only two young men working at this location (mainly a storage facility). They did the best they could, but not having equipment (that's going cross-country) inspected and ready for pick up is not acceptable. This dealer also scheduled an equipment return to a location 30 miles from my destination and 30 miles from the location where I was scheduled to return the truck. I noticed the error immediately and when I asked to have the drop-off changed, he indicated he was unable to do so. I asked that he call support, which he did, but they still refused to help change the drop-off location. In addition, I had to remind the employee to attach the safety chains to the vehicle's underside once we had it loaded. (I'm guessing he was hot and flustered about the strap situation.) He was very kind and polite, and I feel bad being so negative, but it was a very frustrating and time-consuming experience. Once I arrived in NM I called customer support and (after a 30-minute hold on the phone) I was able to change the trailer return to the same location I was returning the truck to. Once I returned the trailer to New Mexico, I found out that the trailer had been reported stolen out of N. Carolina. Luckily, the receiving location was proactive and realized that there were two different sets of numbers on the trailer and had cleared me of any wrong-doing very quickly.

Michaele R. 
Évaluation :
1

The truck they rented to me had no USB to utilize a GPS or phone GPS, It did have two cigarette lighters, so I stopped to buy one of those to plug in GPS and Phone. One didn't work at all and the second one stopped within an hour of my trip. The AC kept shutting on and off, and I was stuck in traffic for three hours. When I rolled down the window, the piece to the door crank fell off... When I got to the location to load my vehicle, the straps on the trailer were all frayed, and I struggled to get them loose. I wanted to complain when I went to drop off the truck, but My driver was waiting, and two people were being helped, so I couldn't stay... I totally forgot until I saw the total charge from 300 dollars to 850.00... YOu should have stuck a gun to my head, so I would feel better about being robbed. I've used Uhaul several times, but this will be my last.

Mark L. 
Évaluation :
5

Ensure the location has the extras (furniture pads) on hand.

Michael O. 
Évaluation :
5

Great customer service, attendants were profesional and on point! Merci

Jaime R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
4

I would like to have rented from a closer location. to my house.

Francis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan E. 
Évaluation :
4

Was unable to complete online rental process, so had to have a team member at the location manually complete the rental.

Graham M. 
Évaluation :
5

STOP changing locations from central office!!!!!! If I reserve an asset at a specific location then Uhaul should ensure that asset is moved to that location on the required day.

Alex E. 
Évaluation :
5

Everything was great. The Ford transit van drives great and feels very comfortable.

Marc F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth R. 
Évaluation :
2

The online process of getting my vehicle was difficult and took an exorbitant amount of time. It would have been faster if the office had been open.

Carl S. 
Évaluation :
4

Location is clean and tidy. Staff is ok. Uhaul has to improve the mobile pick up website and instruction page little more. specially if uhaul want more information about the pick up person they should request in advance. Assume person pickup truck at midnight and uhaul wants another party verification and known people are sleeping the whole processes get delayed .

Ananda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
1

Rude customer service needs to be fixed. I brought back rental truck before closing time of 7pm on Sunday but person working there refused to check me in and made me do self checkout on my cell even though it was 10 minutes before 7pm.

NOUMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre J. 
Évaluation :
5

The staff person Zachary Addams was very professional and efficient. Although he was extremelly busy at check-in and check-out he answer all questions and over and above to make our experience smooth and flawless.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Weijiang H. 
Évaluation :
3

My only comment is that I received the trick with an empty gas tank (light on). I believe this shouldn't be the case. I'm not sure who would have to supervise sth like this, but the trucks should have at least a quarter tank upon pick-up.

Natalia A. 
Évaluation :
5

Manager and other employees are very professional, helpful and friendly. Excellent Job!

Socorro S. 
Évaluation :
3

I was given the run around. Had to drive an hour and a half to frederick, md only to be told that my truck was unavailable and I would have to drive to Germantown, md to pick up a truck. Had to then drive another half hour to get the truck and then had to wait on hold for 20 minutes as I was told that I had an eAlert. All in all this experience was HORRIBLE and I would not recommend uhaul to anyone, but unfortunately there are not other competitive rental truck companies.

Kendra B. 
Évaluation :
3

Honer the orginal estimate.

Aharon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry B. 
Évaluation :
5

Great Customer Service with young man J

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENNY F. 
Évaluation :
3

Person was friendly. She was not able to hook up my trailer had to do it myself.

PABLO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Surendra D. 
Évaluation :
4

1) Complain I reserved a truck with 24/7 mobile pickup which can be available at 8 am on 4th July in Food world 13220 Wisteria Dr Ste N7, Germantown. But actually, 24/7 mobile pickup didn't work at the day, so I called the customer center. They activated the mobile pickup but I could open the key box. Shockingly, there was no key in the box... I opened all three boxes but no keys everywhere. How ridiculous it is. No 24/7 mobile service available and No key!!! I hired movers via Uhaul and they were supposed to come at 8:30 am but it was already 8:40 am even though I couldn't get my truck. Do you understand this situation? I was late and I had to apologize to my movers. Please call Food world and fix their bad service. I wasted my time and money because of them. 2) Compliment Bad service but fortunately, thanks to your customer center staff, I could quickly get a truck. They found a new place I can borrow a truck. I don't know their names, not just one. I want to give them my appreciation.

Jaewon L. 
Évaluation :
4

I prepaid for a queen size plastic cover for my bed and you guys didn't even have 1. I would have bought elsewhere if I would have known you had zero. That simple item was very important. So it would be nice to get that $5 back. The experience was great other than that simple, yet massive error

Thomas N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber B. 
Évaluation :
5

gh

Frank L. 
Évaluation :
5

Very efficient team members

Sani D. 
Évaluation :
5

Very friendly

Socorro V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moses M. 
Évaluation :
5

Appliance dolly did not work well. Did not roll well.

Francis L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
3

still haven't received a copy of my bill after dropping it off.

Stephen S. 
Évaluation :
2

Made an appt. by phone, then recieved email saying I needed to confirm appt. by email. So ended up with 2 appts. Arrived at store, (which was a Food Mart) signs said "Official UHAL Location". Store was open, no one in it, most of the lights were off. Another UHAL customer arrived, as confused as I was. Once I found location (which was 2 streets awya) and made my move, cost was much more than expected. 79 cents per mile, plus $20. plus other fees eneded up being more than double cost. Won't use you again, it would be less hassle and cheaper to pay someone else to move one item.

Daria B. 
Évaluation :
2

Truck was filthy, needs to be cleaned. Also I reserved a furniture dolly with my rental but when I picked up my truck they didn't have any.

Tim R. 
Évaluation :
5

Very Courteous and professional.

Charles N. 
Évaluation :
3

Tire pressure was low. Front seat clerk seemed upset. Guy who received the truck from me was very nice and offered to take my keys inside

Angela N. 
Évaluation :
1

Make sure truck or equipment is ready one day prior to the renters getting it

Teresa R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
1

Customer service rep was on FaceTime the whole time she was assisting me, having a side conversation where I was confused. The fist vehicle was in an accident and the door didn't open. Still on FaceTime, she had no urgency nor was she apologetic. This location is very v unprofessional. We even had to turn the AC on while waiting an hour as the location was hot and stuffy with the door closed. The vehicle was very dangerous as shocks/struts seem worn. I doubt that I'd return.

Janelle F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne R.  |  Expérience générale 
Évaluation :
4

I did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not secured

Anabelle M.  |  Expérience générale 
Évaluation :
4

Price was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.

DARYL P.  |  Expérience générale 
Évaluation :
1

Horrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!

Gabriel B.  |  Expérience générale 
Évaluation :
5

Above and beyond. Thank you

Kyon M.  |  Expérience générale 
Évaluation :
5

Very good service I like it thank you

CARLOS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holy Ground C.  |  Expérience générale 
Évaluation :
2

I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.

Donald S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dolores H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobena e.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnea M.  |  Expérience générale 
Évaluation :
5

GREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCE

Lee D.  |  Expérience générale 
Évaluation :
5

Very good Customer service, very fast effective and convenient

Abel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prabeen M.  |  Premières impressions 
Évaluation :
5

Excellence experience so far.polite, helpful and friendly lady

Serge A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Great service

tom b.  |  Expérience générale 
Évaluation :
1

There was always cars and trailer in the way around my storage unit

Fabian J.  |  Expérience générale 
Évaluation :
5

Thank you Uhaul for everything. Zero complaints. You made our move easy peasy!

Justin R.  |  Expérience générale 
Évaluation :
3

Because the rental units access is open, Not having security access controls makes keeping valuables is not as safe.

Jose W.  |  Expérience générale 
Évaluation :
5

Daniel was the most professional Uhaul employee I've ever met and I've used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!

Justin R.  |  Premières impressions 
Évaluation :
1

Fortunately I used two locks because one was cut off. I was told that this was the first time that happened.

Claude M.  |  Expérience générale 
Évaluation :
5

Great staff and very helpful. I had access to vehicles and storage making life so convenient.

Ossie W.  |  Expérience générale 
Évaluation :
4

The storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clear

Ali B.  |  Expérience générale 
Évaluation :
5

Everything was perfect

LFDI L.  |  Expérience générale 
Évaluation :
5

They do an excellent job there. Always on time, on point and very professional.

Roger T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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