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juan O. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Gilbert
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Christina made checking in easy and a great communicator .
Kymberley S.It was a very pleasant and easy experience
Bruno S.Ben is awesome. Highly recommended.
John S. | Expérience généraleVery pleasant people
Saige B. | Expérience généraleEverything about this facility is top-notch. Extremely clean and well maintained. On-site staff are very professional and helpful. It such a breath of fresh air to see this kind of customer service these days. Please, U-Haul, reward this and keep it up!
Michael B. | Expérience généraleThe agent that worked me was awesome! Very proficient at her job and great personality for working with customers.
David C.The manager Christina is always so nice and friendly when we go into this location.
Glen P.Christina was wonderful to work with!
TAYLOR K. | Expérience généraleI felt everything went well. Had no issues at all.
Carolyn K.Staff super friendly
Anthony U.Reserved on line, got to location, guy who checked me in was great, vehicle was parked in front, clean. When I returned it, the girl was nice and super fast Easy! And would definitely rent from that location again
Michele K.I picked the u-Haul 9' cargo online, and it was great until I refilled the fuel. There was no meter of how much fuel I used during my trip, so I filled the tank to the full. When I went back to ask the store to see if I added more and for reimbursement. They said the paper we gave you before your trip should showed how much fuel to add. I did the process online, so I did not receive any paper about the amount of fuel. Anyhow, I calculated how much fuel a used based on the following: • U-haul 9' cargo consumes 12 mi/gallon. • I drove for 32 miles. Therefore, I consumed 2,7 gallon. but I filled the tank with 5,22 gallons. The manger was not responsive at all!
Mohammed B.All went well and is well. Rented and returned w/o issue.
Gerald P.The staff were always accommodating and very friendly. The storage area always clean and very comfortably climate controlled. Best I've ever experienced. Will definitely recommend.
Karen G. | Expérience généraleThank you for the years of storage. It really took a lot of stress away having my valuable locked up and safe!
Mickey D. | Expérience généraleBenjamin was very helpful! The facility was clean and felt safe at all hours. I would come back if we were in need of a storage unit again in the future.
Cisalee U. | Expérience généraleThe only issue I had was looking at the web page when I mistakenly looked at the address thinking it was the closes U-Haul to me. Both addresses were on Gilbert Rd. I was redirected to the correct location, but my mistake caused me to have to travel a bit further. A map associated with the address would be helpful.
Thomas G.the person helping us was very kind and helpful.
Heidi J.Staff and facilities were good but unfortunately online systems were poor. Autopay doesn't appear to work on website and management never responds to emails. Never got a response to my question regarding my fuel after returning a rental vehicle. It stated a staff member would contact me. I drove a truck a mile and was charged 15 dollars for gas.
Michael H. | Expérience généralegreat storage unit
KEITH W. | Expérience généraleGrace was very helpful in charging my times when a scheduling situation came up. She was really professional, kind and overall a pleasure to work with. My cargo van looked great, drove well and was perfect for our needs. Merci!
MICHELLE S.The entire rental process was excellent from start to finish. The truck was clean and well maintained and the price was good. The young lady working at the office that day was extremely helpful, friendly and very professional! The service that she provided exceeded my expectations. I will be using Uhaul exclusively from this date forward. Thank you for making a stressful moving day somewhat less stressful!
Michael G.Nathan was fantastic! This was a true 5 star experience!
Frank M.Nancy and Patricia were friendly, knowledgeable, efficient. What more can you ask for.
Emanuel L.This is my second time using this location, and both times I have been very impressed. They are friendly, helpful, and check out is very fast
Frederick O.Merci
Yvonne P.Lower prices on your storage units. Add more storage units
Chris M.Christina was rude and has extremely poor customer service. She was so cold and did not care if we had a pleasant visit or not. This was not the first time we experienced this type of behavior from her. We we're also over charged and Christina did not care. We would not recommend this location to our friends or family.
Jerry G.This location was the worst location I've ever used.
Roger B.Employee charged me for equipment I didn't have but when I bought it back another employee recognized the mistake and fixed it
RENE T.Staff were amazing, answered all my questions professionally and were precise. They were friendly and represented the company well.
John S.The new managers ( and help) are awesome and very professional . I rent here a few times a year and will continue to do so.
KEVIN S.Liam helped us and he was great!
Jeremy W.Use a “full tank†method for return. The estimate by customers as to level will always be in your favor. Who wants to pay your price for return?! So to cover ourselves we over fill what we use. If it full when we leave, and we fill to full when we return, everything is fair. Penske does it this way. You know that.
Rob S.Best service I have ever had at uhaul!!!
douglas P.Awesome experience just became too expensive.
Bess K. | Expérience généraleWorst experience and lord of miss communication and disorganization
brittany r. | Premières impressionsGreat service!
Rod J.Great service, reasonable prices.
Bill W.Great experience!
Theresa S. | Expérience généraleWhen returning, I was unable to upload the photo through the app. I had to call uhaul truck share and stayed on hold for well over 45 minutes for an agent to find out I had to go directly to the website to complete the check in process. The agent that I spoke with was fantastic.
Jerry G.Very easy transaction wonderful operation
curtis L.Always great service!
Marco G. | Premières impressionsShe try L
Ken S.Nice truck, friendly employees
Todd S.Have been using this location for a number of years. Great people to work with.
Bill C.Star was friendly, and my unit was very conveniently located.
Marquell S. | Expérience généraleBoth people I interacted with at this location were truly incredible customer service people. I really was blown away by my experience. I'll use them again. Merci.
Michael M.Great staff. Excellent service. Just wish they serviced the one near my home. Hard to find help with excellent work ethics. Merci
Adriana C. | Expérience généraleTruck came in handy Ran great Thanks Lou
Louis B.We stored at this uhaul location for many years and never had any problem what so ever!! I would definitely recommend them for all aspects, (price, services, cleanliness, security, etc.).
Lisa H. | Expérience généraleThanks very for for the years 7 u provide for me . Really appreciate it . .yours truly Lou barrera
Louis B. | Expérience généraleI had a great experience picking up and dropping off my rental. The general manger as well as the employee made me feel like I was number 1!
Undrea S.The cost per mile was awfully high. I paid $77 for the truck plus $20 in fuel for using the truck for 3 hours, driving 46 miles.
Lisa H.I have been with this particular Uhaul for around 3-3,5 years. I have been there through the raises in storage rent. I lost my key and couldn't find it. I spoke over the phone with a kind young man and he assured me that they could help. I drive down there and the two men on the office inform me that he (the young man I spoke to on the phone) was incorrect. They don't have anyway to help me and I would have to hire a locksmith. I asked why other uhauls could assist, but this one can't. One of the men said that the manager is the only one that can make exceptions. The manager was right there and heard what we were discussing. He said no, I needed to hire a locksmith. I got my stuff out of there as soon as possible. Being able to locate a spare key after moving. I would not recommend this facility based on the lack of care for customers. I wasn't in such a hurry to get things out of the unit until this situation.
Riksta D. | Expérience généraleFriendly and helpful staff. Thank you
Melissa R. | Premières impressionsProfessionnel
DAMION S.Cristina and Ben are professional, respectful, but down to earth, friendly and accomodating. If it was not for the rental price increase (once again), I would have given this location an excellent rating
MARIA O.Great place!
Janet W. | Expérience généraleWe just no longer needed the unit.
Beth O. | Expérience généraleEmployees didn't know the product and over charged me. Poor communication and customer service
MICHELLE W.Excellent customer service with everyone at this location!
Thomas S. | Expérience généraleThere was a lot of trouble reaching anyone on site at the Gilbert location. I spent over 4 hrs on hold with various customer service representatives, not at location. However, once I got some help with the scheduling of it all, things went smoothly.
Lisa T.Staff member was coughing/not wearing a mask but very friendly.
Ebony G. | Premières impressionsEverything was excellent
Valeria P.The lock box was stuck on the key or something in the box to which the employee had to cut whatever was blocking the little door with scissors. He was super nice. Maybe the employee can hand the person the keys to avoid the hassle of opening the lock box next to the door. An idea - put a lock box on the truck or vehicle for key retrieval.
Brisa M.Uhaul is always there for me when I need them
Joseph C. | Premières impressionsexcellent service
GREGORY C.The office was understaffed and the only e.ployee that was there was new and clearly not trained enough to be running it himself.
Bruce S. | Online Move InNothing the manager went above and beyond couldn't ask for more
VINCENT S.Kirra Perez was very helpful for both my pick up and drop off process !! <3
Nick F.Kelly was very friendly and easy to talk to, explained all the details offered extras and made me feel at ease Thank you very much.
Felix C. | Premières impressionsNothing, The service was prompt and staff was quite pleasant.
Garrett D.Christopher B. and the other gentleman there were helpful and nice. Christopher made the transaction smooth and he was knowledgeable about the product and procedures, he even made us laugh.
DeeDee W.Very helpful, friendly, and courteous. It came in handy relocating here from Florida. Merci
David A. | Premières impressionsNever had to worry about my belongings! Would definitely return to this site if I ever need to store items again!
Tonja J. | Expérience généraleOutstanding staff
Dennis G.No improvements needed, excellent service received
SAMANTHA A.GUYS WORKING THERE WERE FABULOUS AND VERY NICE.
Monika P.Both places were helpful and knowledgeable. Doug and Kelly Mathis were friendly, helpful, personable. Really enjoy working with them and confident our stuff will be secure.
Debra W. | Premières impressionsEverything was great at this location!
KATHERINE M.Erin was so helpful and accommodating!!
Holly P. | Premières impressionsWanted a 2nd unit where I already had a unit, but none were available :-(
Elizabeth D. | Online Move InStaff was very friendly and helpful making it an overall good moving experience.
Jay H.This was the most professional UHaul I've ever been too, they all need raises!
RESONA J.This u haul was wonderful from day one. Helpful, friendly, and very professional. I would recommend this site to anyone needing a storage solution. Thank you Kelly and staff!
Catherine L. | Expérience généraleThe staff here is so friendly and helpful! They made sure I had all the moving supplies I needed as even helped load them in my vehicle! Merci encore!
Adam A. | Expérience généraleThe staff and owners were excellent and the customer service was outstanding!! I will be back again!
BRIANA G.Keep up the great work !!
MARIO H.There was one female staff kinda raised her voice at me when I needed some inquiry about a dolly and a box at the front disk. It's maybe she doesn't know that I am one of the renters renting the place but when she finds out. Her voice and her attitude change in a different tone. I hope next time wether your a customer or not. Try to smile and be nice to others. But overall I gave a 4,5 star for all the services I got.
Ronnie G. | Expérience généraleVery helpful. Nice truck. Would rent from them again for sure.
MATTHEW G.No comments
nelson S.The managers were simply delightful.
TRACY LEA T.Like visiting family
Judith S. | Premières impressionsHad a tiny little glitch with reserving a storage unit but the managers went above and beyond to turning the negative experience a great one. Merci encore.
Katrina V. | Online Move InHad to pay for a month, while unit not in use. Bull, thats all I have to say bout u haul
William H. | Expérience généraleThis location is clean and well maintained.
Ken M. | Expérience généraleEasy, well priced, friendly staff, convenient location and access.
Gena H. | Expérience généraleThe staff at this location is always so nice and friendly.
Glen P. | Premières impressionsSimple contract, clean storage unit, very clean facility, good knowledgeable employees.
Daniel A. | Expérience généraleI am happy with the facility & staff, but do not understand why I had to start my move in on Aug 16th. When I made a reservation in July I put Aug 19 as my move in date. On Monday the 16th I received an email stating if I did not start paying and move in right then I would not have a storage unit. I paid for 3 days of storage while I traveled to AZ. Also, I was charged for the "free" lock. Kinda shady if you ask me, So my free month of storage is 3 days shorter,
Fred C. | Premières impressionsAbsolutely loved the managers there. I was in the store with a lot of people at once and everyone was having a good time. I live 40 minutes from this store but when I need storage or UHAUL I will only use this store. Great place!
Joseph S. | Expérience généraleEveryone we worked with was fantastic! We had to coordinate a storage unit and U-Box. They helped us with our move tremendously. Can't thank them enough!
Daniel M. | Expérience généraleThank you for the patience, kindness and all the help!!!!
Meredith H. | Premières impressionsIf I lived closer, I would still be renting from Gilbert U-Haul. So appreciative of their kindness, professionalism.
Cheryl P. | Expérience généraleThe owners/staff are terrific. They are friendly and helpful. I would definitely use this facility again!
Laura B. | Expérience généraleWe have used this facility for the past 6 or 7 years to store our furniture for the summer. We would have continued to use it had we not moved our possessions into our permanent Arizona home.
Joe A. | Expérience généraleOur unit was too small for what we needed so never got to store anything there, but the staff was great in assisting us with our issue.
Michael C. | Expérience généraleAn overall good experience at this location.
Patricia M. | Expérience généraleMrs Kelly and her husband were very friendly, very helpful and made my day a positive one at a very stressful time. Thank you so much for going the extra mile. It was highly appreciated.
Diane L. | Premières impressionsFacilty is very secure!
Trevor P. | Expérience généraleGreat costumer service all staff is friendly and knowledgeable it makes moving that much easier I’ve been using this particular U-Haul storage for years it’s like the extra garage I don’t have at home.I highly recommend them to everyone.
Monique A. | Premières impressionsI recently moved into the area and this facility even though a little bit more expensive is very convenient and it works for what I need. As I downsize and go through my belongings I will be looking for a smaller unit as time goes by but it is very cool that this storage facility is so close by I can utilize the storage so much better than the one I had what is farther away
Michael S. | Premières impressionsThe staff is EXTREMELY helpful and friendly. This facility is very clean well kept. The owners were very helpful and had no problem answering any questions I had
Kevin R. | Premières impressionsOffice employee were great and friendly the storage unit were clean the hours of service was excellent for me,
Charlie R. | Expérience généraleAbsolute world class service. I'm so happy I chose this location for my storage needs!
Loren T. | Premières impressionsGave me a reservation for a storage unit that was already occupied by someone else then told me they couldn't do anything to help. Manager had poor customer service! Would not recommend this place to anyone.
frank g. | Premières impressionsExcellent service à la clientèle
Dennis R. | Expérience généraleGreat place to rent!!!!!
Norman D. | Premières impressionsThe whole process was easy and convenient!
Angelo M. | Expérience générale