Customer Reviews for U-Haul Moving & Storage of Golden
Pour nous contacter
Golden, CO 80401
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEVIN B.
Because there was no attendant, we were unsure of where to park the vehicle when returning it. Specify where to park the trucks.Jamie A.
Le client n'a pas laissé de commentaire.JOHNNY C.
Le client n'a pas laissé de commentaire.GEORGE M.
Not really sure what you can improve. Danielle was phenomenal, and I will never go to another uhaul in the area just because of how wonderdul.she is handling everything.MATTHEW B.
Horrible customer service... locked the hitch up and came out with me w hen I returned with a stick and beat the tires..... I will never use your company againTIMOTHY A.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.Alfonso M.
Le client n'a pas laissé de commentaire.Allison S.
Le client n'a pas laissé de commentaire.Pamela S.
Le client n'a pas laissé de commentaire.Ronald W.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.Michelle P.
Outstanding experience with this convenient location. The van was in perfect condition and my service rep, Harvey, was incredibly helpful both on pickup and drop-off, and in between when I called for assistance. Fortement recommandé!DEBRA C.
Excellent employees!DOUGLAS M.
Le client n'a pas laissé de commentaire.BRENDA C.
The people were great! Thank you.MARC B.
Fix the mobile rental process. It does not save time nor convenient. We had to abandon using it and let the store do a walk in rental after 20 minutes of waiting for mobile process to even respond.JEFFRY P.
Le client n'a pas laissé de commentaire.ALAN D.
Le client n'a pas laissé de commentaire.Kip M.
Le client n'a pas laissé de commentaire.AMBER H.
Staff was friendly, knowledgeable and efficient. Very pleased with the service and equipment I requestedMICHAEL M.
Le client n'a pas laissé de commentaire.David A.
Nothing. My experience was fantastic!David R.
Le client n'a pas laissé de commentaire.ANDREW T.
They were very understaffed the day I arrived.Eugene S.
Le client n'a pas laissé de commentaire.DIXIE L.
Andy was the most helpful and courteous agent I have ever worked with. You would do well to do what it takes to keep him as your agent.RAY H.
Excellent truck and serviceMonica L.
Our family always uses your Golden location! The only thing I found ridiculous was beingSUSAN D.
Le client n'a pas laissé de commentaire.Bradley T.
Le client n'a pas laissé de commentaire.KATHLEEN R.
Rude people! I went in and rented a uhaul for multiple days. I got a call from an angry employee the next day wanting to know when I'd be returning the uhaul because it was late. The angry employee said they only do 24hour rentals. I checked my contract and the first employee had said they booked it for multiple days but they had actually only booked it for one day. The angry employee didn't care and wanted it back ASAP. It threw off my move to get it back earlier than I needed and when I got there angry employee was there and was rude about turning it in.ZACHARY L.
Danielle the manager was super friendly and awesome. Super helpful getting exactly what I needed and answering my questions. I live real close to this location, and they made it so easy to rent from them, I'll probably do it more often and skip the headache of borrowing friend's trucks!! Harvey was awesome too! He actually helped me get my straps of and thread them the right way since I didn't know how!!! He had a free minute and used it to help me!! Thank you!:)KATIE P.
Le client n'a pas laissé de commentaire.Jon L.
The customer service was lacking and I did not enjoy being the one to verify everything and enter it into the system via my phone. When I requested that the moving blankets and Dolly's be removed from the trucks I rented, I had to be the one to pull the trucks up so that it got done. The person was not happy that I requested it to be done. I do not enjoy having to be the one taking pictures of the truck after my return, especially during a thunder storm with heavy rains. There were several issues wrong with the truck: Breaks were squeaking loudly when I came to a stop. The windshield wiper on the driver's side left a streak that caused visual impairment. The truck violently started rumbling as I drove it in the highwayChristopher C.
Le client n'a pas laissé de commentaire.DOUGLAS W.
Le client n'a pas laissé de commentaire.JOHNNY C.
The woman who helped me was impressive She was knowledgeable, resourceful and quick to address my needs. I would highly recommend her and this location as I am more than satisfied with my experience.JANINE P.
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.RONNIE J.
The woman who checked me in and out for the rental was very personable, knowledgable and funny!Maxim K.
Le client n'a pas laissé de commentaire.Tim M.
Great service people!robert J.
Make sure the cargo van is washed, to many bugs on the windshield. Operationally the cargo van was in excellent condition. ThanksROBERT S.
Le client n'a pas laissé de commentaire.JEFFREY W.
Just dropped off but very easy.BARBARA B.
Danielle was awsomeDARIN O.
Le client n'a pas laissé de commentaire.kathy B.
Everything was quick and easy! It was a great pickup! Got the job done. Better than buying a new pickup!STEPHEN S.
The UHAUL rep in the office was wonderful! She was amazing!CHRISTOPHER V.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.SEAN J.
Le client n'a pas laissé de commentaire.mlvric P.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Philip C.
Fix the online equipment return. I didn't see a return link on the dashboard, so I called the 800 number and was told a note was put in my contract but I still got charged for the extra day anyway.RONALD V.
Check out process was super fast. At check in long linesâ€¦seems like short staffedmike J.
Le client n'a pas laissé de commentaire.JEFFREY C.
Le client n'a pas laissé de commentaire.KEITH P.
Le client n'a pas laissé de commentaire.GRANT G.
Great Services !!Thomas L.
The manger was outstanding. Very helpful. Will use the facility againROBERT L.
Always a pleasure to do business at my local U-HAUL.LUIS L.
They were awesomeRobert C.
Le client n'a pas laissé de commentaire.Mark B.
Very good and quick service, would use them again.RUSSELL T.
Le client n'a pas laissé de commentaire.GIA T.
I was double charged for a single day use. There was no discussion of rates for overnight drop off vs returns during business hours. I was double charged for the 8 $insurance for a single day use...again not discussed also makes uhaul sketchy and I foresee a class action in due time.Jonathan T.
Excellent Experience! The staff was very focused on Customer Service - Highly Recommend!Greg P.
Le client n'a pas laissé de commentaire.RONALD S.
Le client n'a pas laissé de commentaire.Beverly C.
Le client n'a pas laissé de commentaire.CHRISTY L.
Le client n'a pas laissé de commentaire.Dannea E.
Grumpy staffChristopher K.
Le client n'a pas laissé de commentaire.Eddie B.
Problem with trailer lights was never resolved.Geoffrey C.
Your app sucks. You require a check in via the app, yet it doesn't work. Either you have low band width at this location or bugs in your app. That said, the guy who rented me the contact was amazing and made it easy. Your gal on the phone was also very good when I called to tell her that the app was crap. Kudos to the people, no so much for your IT department.DAVID V.
Do not like that you charge 20 $for returning of the truck It's BS!Radomil C.
Le client n'a pas laissé de commentaire.MATTHEW G.
Le client n'a pas laissé de commentaire.DANIEL M.
When we picked up the truck at 11pm the driver side turning signal was not working. We then called roadside assistance and they were of no help neither was customer service. We had to wait until 7am am the next day to exchange the truck for another one. The lady at the front desk had a horrible attitude and no customer service. We then proceeded to get another truck. Once we got the truck loaded and ready to move to the next house we got a warning sign on the dashboard stating that there was no motor oil. Since we had a terrible experience the night prior with road side assistance we added motor oil to save ourselves of another headache. None the least this is the first and last time I do business with U-Haul.Marcelo H.
Better parking spotsJAMES D.
Both places were helpful and quick. Great experience!Christine W.
Le client n'a pas laissé de commentaire.Katherine H.
Staff was not very patient or friendly. They did not seem to be very happy to be there. The brakes were making a odd noise and seemed pretty weak. I was able to get the vehicle on time, it did the job, and I got what I wanted.Christopher K.
Le client n'a pas laissé de commentaire.JOSEPH T.
Le client n'a pas laissé de commentaire.Harold S.
the equipment was ready for pick-up, worked well and return was easy.Steven R.
When making a reservation online, if a selected location doesn't have the specific equipment requested, the site switches you to a different location without making mention of it. You have to notice the small font location change. It would be better to offer a similar rental at the desired location, and otherwise to ask the customer if a change of location is acceptable.DOUGLAS P.
Everything worked. 10' truck was spotless and engine ran like a top.Brian M.
Nothing. Everything it's ðŸ‘ðŸ½ The costumers service the people in the office it's so much friendly And help you With the equipment that you needVictor C.
Le client n'a pas laissé de commentaire.ANDRES T.
The gentleman that helps me when out of his way to make sure everything was proper helps get the lights working on the truck but providing a test light I think this location and help has been very good this timeDaniel L.
I was charged way to much. I ordered my reservation for 6 hours. Then I received my contract email and it said 2 hours... I tryed to explain and they go well it says 2 hours get here when you can. So I was charged a late fee, way to much in gas. I was told to put 7 gallons of gas in so I did. Then I get back and I was told it wasn't enough and was charged another 18 $in gas. A total of 130 $which should have been a simple 100 $.Shanelle P.
Le client n'a pas laissé de commentaire.RONALD E.
Le client n'a pas laissé de commentaire.DANIEL W.
Super helpful, friendly staff. Really easy rental. Thanks!Andrea W.
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