Évaluations des clients U-Haul Moving & Storage of Grapevine

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Grapevine

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Heidle B. le

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I had a great experience, can't think of any improvements. Friendly staff, very helpful.

Gillian R. le

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Le client n'a pas laissé de commentaire.

Garrett B. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Rachel H. le

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Fast check in and friendly and helpful staff.

karl w. le

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I received a receipt which I believe is incorrect. I called 4 times spending over 48 minutes on the phone and was only able to get a call center person who promptly put me back on hold. I was told the total would be adjusted when I checked in. It has not been adjusted. I will be disputing the charges unless it is corrected. Poor after rental customer service.

William M. le

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All the staff was super professional and helpful and nice. Lexi was very accommodating.

HENRY S. le

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Your traffic department is so rude. Justin is the worst manager ever. I'm a Mover, and I get no respect. Maybe it's my race.

Iris D. le

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Le client n'a pas laissé de commentaire.

Juan S. le

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The young man who assisted us was very polite and efficient. Great to see a young man display professionalism.

CHARLES B. le

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The Grapevine Texas Location is one of the best I have ever experienced. The value for me and the equipment is the best.

Tad S. le

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Le client n'a pas laissé de commentaire.

Larry H. le

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Le client n'a pas laissé de commentaire.

Marco V. le

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Le client n'a pas laissé de commentaire.

Richie L. le

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Le client n'a pas laissé de commentaire.

mike r. le

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Your local store needs to answer the phone and calls not go to a call center. I tried to call for returning a truck and was on a recorded message for around 15 minutes. Then the local store did not answer. It was someone somewhere else. When I got to the store for the return, they were not busy, no one on the phone. Very frustrating that companies do not answer their phones for customers.

Kimberly J. le

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They are very nice and helpful. I’ve been a customer for over 15 years. Definitely recommend them!

Mary I. le

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Le client n'a pas laissé de commentaire.

Taionala A. le

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Le client n'a pas laissé de commentaire.

Daniel L. le

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Le client n'a pas laissé de commentaire.

Denise A. le

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Le client n'a pas laissé de commentaire.

Jacqueline V. le

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This location need more employees to assist customers.

Antoine S. le

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Doors had been left open during a storm apparently and the seats along with the door crevices water logged and smelled musty. AC did not blow cold.

Kyler M. le

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Le client n'a pas laissé de commentaire.

LINDA T. le

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Girl behind counter was great

Robert A. le

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Everything went smooth as butter with the rental.

David R. le

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A particular staff member obviously has zero desire to work there. Was unfriendly, grouchy and an embarrassment to UHaul.

Randy B. le

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Fast and friendly staff.

GREGORY C. le

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Attended put gas tank was 3/4 but was only half cost me an extra 5 dollars in gas gas.

Russell H. le

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Le client n'a pas laissé de commentaire.

Hal S. le

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Love the 24 hour return!

michael c. le

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Customer service as excellent!

JoAnne C. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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The truck was old and in poor condition. The suspension was terrible, the cab leaked, the drivers side door did not close properly, the tires had very little tread, one rear wheel was rusted, the other rear wheel was completely black with brake dust, something was coming apart in the engine compartment, this truck had no less than 50 damage X stickers on it. I asked to return the truck to same location that I returned the last truck, the Uhaul rep said he noted the account, then when I returned the truck I was still charged an additional $24 charge.

wilmer m. le

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The front staff person (female, I forgot her name). Is one of the most amazing front persons I have ever seen. She was very calm and diligent dealing with a very challenging customer who was screaming and yelling. That customer then left with a smile on her face. When it was my turn, she was very efficient and got me the rental I needed with no issues. It was a great experience.

Marina P. le

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Quick and easy drop off. Friendly staff.

Matthew S. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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great service

Tim W. le

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Great experience

Sterling T. le

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Le client n'a pas laissé de commentaire.

Tony R. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

Kevan R. le

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Quick turn-in process, very helpful and speedy service.

Danny D. le

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More counter people

Keith B. le

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I had a 9:00 am appointment today (06/10/19). I had planned on waiting since I had an appointment; but was told it wouldn't be ready until 11:30 am as there was 2 vehicles ahead of me. I did not plan for a pick-up; and so I took an Uber ride back home. I tried calling the specific location for an update around noon, as I had not heard from them but could not get through. I went to the specific location at 12:30 pm; and they had not even started. I left again. They did not call me until 2:36 pm that the vehicle was done. I went to pick up around 3:10 pm. The wiring did not got done as I was expecting, i.e. no wiring bracket. I could not even speak to the installer, as he apparently took off after giving my paperwork to the front counter folks and told them to call me that my vehicle was done. Now I need to go back a 4th time tomorrow to get this straightened out.

Bobby C. le

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Le client n'a pas laissé de commentaire.

Jeromy D. le

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Came in with no reservation and was told a cargo van wasnt available. As i was walking out the guy at the desk called me back because someone had just turned one in. They said the tank was full but it wasnt quite but i was given the opportunity to document any issues with my phones camera. I only drove a total of 20 miles and was refunded for the miles i didnt drive vs the 50 mile estimate but got a refund for the difference. They charged me $8 for gas which was fair since i didnt fill it up before tunring it in. $8 was 2 gallons of gas which is probably what i used since i used the a/c to cool off for a little while since i was moving in 95 degree heat. Overall good experience

Jennifer T. le

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Le client n'a pas laissé de commentaire.

Keith A. le

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Le client n'a pas laissé de commentaire.

Bonnie F. le

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the staff at William Tate in Grapevine, TX are over the top, they welcome you in and out, are fast and efficient. Great Work

ROBERT S. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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I dealt with 3 different staff members and each of them were excellent.

Gralin B. le

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My second time to rent Cargo Van at the same location In Grapevine, Texas... And as easy as my first experience. Excellent Customer satisfaction... Great Job managment , and outstanding staff..

Glenn H. le

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Le client n'a pas laissé de commentaire.

Thomas A. le

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Outdoor associates customer service

Daniel G. le

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Trailer chains did not have the grommets to keep them hooked to the car and fell off many times.

Joseph J. le

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Le client n'a pas laissé de commentaire.

bernie v. le

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Le client n'a pas laissé de commentaire.

Doug D. le

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Le client n'a pas laissé de commentaire.

mike r. le

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We had a great experience. Staff was friendly and helpful.

Nicole W. le

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They didn't have some of the equipment I needed.

Christina S. le

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Le client n'a pas laissé de commentaire.

Matt T. le

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Le client n'a pas laissé de commentaire.

Lonvora D. le

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Ask customer are they aware of the procedure for the after hour night drop. Staff at the grapevine location are always very friendly and knowledgeable.

Peg S. le

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We were treated great. Everything was thoroughly explained making our rental seamless. Very important to me as a first time user. I've been told renting from UHaul is easy and prices are good. Now I know for a fact!

HOWARD V. le

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Nothing

Jewell W. le

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Where do I begin with these crooks..? We rented a uhaul just so we could move a refrigerator from my brothers house a short distance to ours. We explained this to this location so they gave us a utility dolly but the wrong truck without a ramp! Then they said no problem when we brought it back explaining their mistake. We returned it that same night and I have proof from my own video of the key dropoff!! They charged for both trucks then charged us for four days!! When we complained they said they would check the security footage to verify. They never did! They robbed us! Horrible experience at this location! They are either lazy and incompetent or just plane crooks!

Garnet I. le

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Le client n'a pas laissé de commentaire.

francis h. le

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Le client n'a pas laissé de commentaire.

Christina S. le

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Le client n'a pas laissé de commentaire.

Rebecca S. le

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Le client n'a pas laissé de commentaire.

JAMES H. le

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One of the tires exploded on the hi-way. I called 1800uhaul. They had me back on the road in 45 minutes with a new wheel and tire installed. I was very impressed with the speed of the repair and the agent called me several times to make sure I was doing well. Five star service even though a tire blew on my rental trailer.

Shelly D. le

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They were very efficient with both check-out and check-in!

Bill T. le

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Le client n'a pas laissé de commentaire.

Larry N. le

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Le client n'a pas laissé de commentaire.

george h. le

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Very smooth process!!

Bonnie F. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Do NOT have premier movers on your website anymore. They never showed up for my move. And I ordered their services through uhaul because I trusted your brand. They never called me two days beforehand to work our details so I called emailed and text 24 hours before to try to work our details myself. I should have known then I was dealing with people who were unprofessional. What an absolutely terrible experience we had with them. 45 min after they were supposed to be there they text and claimed somebody got hurt. Totally an unbelievable story. They obviously never planned on coming.

Josue A. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

Chris G. le

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Le client n'a pas laissé de commentaire.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

donna H. le

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Le client n'a pas laissé de commentaire.

William S. le

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Picking up the equipment was incredibly slow.

Charles B. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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Awesome customer service! Quick and easy.

Eric U. le

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Le client n'a pas laissé de commentaire.

George C. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

judy q. le

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Truck bed flooring paint was damp and sticky. I almost slipped several times and the paint was rubbery and peeling off, getting on our shoes and bottom of items carried, which had to be wiped off. Upon returning the truck, was helped by someone who I think said "Manager" or some title on his nametag. He was not friendly and didn't even address the issue once we told him about the problem we encountered. He then told us we had an additional charge of $20 something for extra miles, which I quickly asked if that could be waived due to our problem. Not really enough compensation, but better than nothing!

Jake S. le

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Great location and equipment! I've used them multiple times and will keep coming back. They are extremely friendly, quick, and convenient! Highly recommended by me.

Gralin B. le

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Le client n'a pas laissé de commentaire.

ron b. le

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Le client n'a pas laissé de commentaire.

Terry W. le

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My problem with this location was I rented the truck at 10 am on May 26th. I had the truck until 10 am Monday but I returned the truck the same day but after the location closed, about 7 or 8 pm. I get a call the next day saying there is a chair left in my truck and I ask if they are sure its my truck because I didn't move any chairs with the truck. They said it was my truck and I had to come down and remove the chair and I informed them that I was already heading out of town for Memorial day. She said she would handle it and I thank her. Here's the problem.... she handle it by not checking my truck in until Tuesday morning and charged me 2 extra days then they charged me another 150 for cleaning ( which I guess means removing a chair that was not mine to begin with ) I got the receipt and they had a place to email. I email my concerns and never heard anything back. So I used the truck for maybe 10 hours and had to pay almost 400 for the use for a chair that was not mine. So you can see why I will never recommend this location to anyone ever.

Douglas S. le

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Le client n'a pas laissé de commentaire.

Whit S. le

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This store is good, *however calling UHAUL customer service is a nightmare needs to be fixed. Hold time exceed 20 minutes, agent are not trained to resolve any issues and transfer you to the wrong departments. I had to call 4 times to resolve a toll pass issue and was disconnected once and transferred to the wrong departments twice. Please fix your customer service, I will not be calling UHAUL any time in the near future. Please forward to management.

Colin S. le

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Le client n'a pas laissé de commentaire.

mani t. le

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Chcecking out took a while. Sales associates tes were having trouble scanning and uploading docs . Definitely need websites upgrades.

Hoyt F. le

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Great staff. Fast. Had needed supplies. Excellent service

Dean A. le

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Well organized, advance notice of equipment at the location we most preferred - made for an easy pick-up.

Dawn V. le

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Great experience

mary b. le

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I had trouble not being tech saavy enough to get my mobile location set up for speedy online return. Could not go beyond that online step to complete quick return transaction after closing hours. Understandable but wish there was an alternative method- maybe uoad photo of store's physical address on mailbox or such as proof to location. Otherwise=superb. Thanks!

JOHN F. le

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Le client n'a pas laissé de commentaire.

Karen E. le

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The customer service was excellent. Very nice people. Plus I had left my garage remote in the truck and not only did they call and tell me but when I picked it up - they had wrapped in a piece of paper so it didn't get lost. I really appreciate this wonderful location!

Steven H. le

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Le client n'a pas laissé de commentaire.

Rhoda A. le

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Wait was rather long for a Sunday

Hollis R. le

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Le client n'a pas laissé de commentaire.

William K. le

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Le client n'a pas laissé de commentaire.

LOUIS S. le

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Very nice and professional.

Walter S. le

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Le client n'a pas laissé de commentaire.

amanda o. le

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N/A

clifton l. le

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Always excellent service from this location.

Michael G. le

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Le client n'a pas laissé de commentaire.

Anthony T. le

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Gentlemen that worked with me was awesome. He had a can do attitude and got me what I needed. He should recognized! I didn't get his name. Awesome experience. The receipt says Jared Caldwell.

Frances L. le

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Make sure customer does not leave before checking to make sure everything ordered was there.

Lewis L. le

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Le client n'a pas laissé de commentaire.

Bill W. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

randy b. le

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Everyone was very helpful, especially the gentleman outside that loaded the trailer on the truck. Really need to provide a electric cart to help move around the trailers and LIFT the trailer tongue.

Chris M. le

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It is so easy to use this rental service and great customer service. I can’t think of anything to change for the better.

Oscar O. le

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Le client n'a pas laissé de commentaire.

kingdom global m. le

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Great facility very clean and well lit. Have been here for years with no problems

Sarah M. le

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Le client n'a pas laissé de commentaire.

Sheri M. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Le client n'a pas laissé de commentaire.

Andi C. le

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Le client n'a pas laissé de commentaire.

John P. le

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Very informative and helpful.

Michael O. le

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Le client n'a pas laissé de commentaire.

Lynda C. le

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The agent at the desk experienced difficulty putting the necessary information in the system. She explained it was a result of computer failure; however, when another attendant took my information (after 3 failed attempts by the 1st attendant, he was able to get the information in the 1st time!). In addition, I had asked the 1st attendant how much the total cost would be and she told me $8 more than it actually was. The UHaul itself was great! Easy to hook up and maneuver and very clean & spacious. The fee was very reasonable (and was for a 3 day period!) I especially liked that the fee is a flat rate and the trailer could be dropped off at any UHaul within 30 miles of my final destination. UHaul made it easy and convenient. I would use them again and highly recommend them to anyone!

George H. le

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Le client n'a pas laissé de commentaire.

Dave E. le

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Staff on duty for pickup and return were cheerful, attentive and efficient. Both ends of my rental went fast and easy. Quality employees that know and perform their jobs well.

Rachel H. le

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Le client n'a pas laissé de commentaire.

Lucretia W. le

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Lexi and the whole staff were amazing. If there was a higher rating than excellent, i would have given them that! Everyone was kind and courteous, and the customer service was outstanding.

Johanna F. le

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Check out was very busy, but this was a great experience! Made the move easy and took the stress level down.

Roman P. le

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Le client n'a pas laissé de commentaire.

John W. le

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Had to wait 15 min to return trailer. Lots of staff but no one came very quickly. Also tried to call the location and was put on hold. I had to hang up as it was taking too long.

kristina w. le

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I had a bad time with picking up my UHaul in California, but when I dropped it off in Texas it was awesome. They were kind and respectful of the customer. I really appreciated this after what I went through to get the UHaul. I definitely recommend this location for pick up or drop off.

Shannon R. le

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Great customer service and easy pickup and return

Chris M. le

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Le client n'a pas laissé de commentaire.

HENRY S. le

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The whole crew is fantastic.

joseph l. le

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Two great employees Robert and Eric made the process of picking up and dropping off the truck very easy. Very professional.

Mike W. le

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Nice staff at pick up and return

Robert O. le

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Trailer had been setting for a while. Needed to use wd40 to get some of the pieces moving. Had hardened sand on parts of the areas to walk getting out of the car.

Steven S. le

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Le client n'a pas laissé de commentaire.

Kimberly D. le

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I had booked my vehicle 2 months prior for pickup in Oxford. 2 days prior I was informed my pickup had changed and I had to drive over an hour each way to get my vehicle. We were on a tight schedule because it was graduation weekend. I had to arrange for transportation to new pickup location. This issue really ruined our day of packing for the move.

emily w. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Beverly H. le

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Le client n'a pas laissé de commentaire.

Beverly H. le

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Le client n'a pas laissé de commentaire.

anexander l. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Le client n'a pas laissé de commentaire.

Dennis R. le

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Great Experience, Best value and Company

David S. le

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Great job. Easy experience

Marta M. le

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Le client n'a pas laissé de commentaire.

Mathew C. le

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Le client n'a pas laissé de commentaire.

ronald l. le

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I believe when you have a confirmed order and that certain equipment is available and a price has been given, and when you get there that equipment is not available and offered another I should have been awarded the same price and not to sound like it was my fault

craig n. le

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Le client n'a pas laissé de commentaire.

Josh L. le

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The trailer leaked like crazy and everything that was inside is all wet. Uhaul should really make sure their trucks and trailers dont leak before they rent them. I will be filing a claim for all the damages.

Joe S. le

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Le client n'a pas laissé de commentaire.

John R. le

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Have rented equipment from the Grapevine location and have always been provided with excellent service. they will definitely continue to have my business. Keep up the great work. Thanks.

Brian C. le

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Le client n'a pas laissé de commentaire.

Pasha M. le

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Le client n'a pas laissé de commentaire.

Randy S. le

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Nothing The employees ( checking in and out ) where very nice and helpful. Equipment is always in great shape.

john t. le

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Prices way out of line

Ray E. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Always very professional

Monica h. le

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Take 40 min to get a small unit..

Warner J L. le

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Le client n'a pas laissé de commentaire.

John R. le

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Amazing service, from the front desk to the drop off all staff were sincere in making sure I was taken care of. Thank you

ted p. le

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Le client n'a pas laissé de commentaire.

John L. le

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Le client n'a pas laissé de commentaire.

jason d. le

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Le client n'a pas laissé de commentaire.

gerald o. le

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Le client n'a pas laissé de commentaire.

Moeller P. le

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Le client n'a pas laissé de commentaire.

jessica t. le

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Le client n'a pas laissé de commentaire.

MARK D. le

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Le client n'a pas laissé de commentaire.

francis h. le

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Everyone was very helpful. Used this location several times and someone was always there to help.

Ashli M. le

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Le client n'a pas laissé de commentaire.

Gregory B. le

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We've used this U-Haul location now, twice, and have had great experiences both times. All employees are friendly and helpful!

Christie S. le

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Le client n'a pas laissé de commentaire.

DANIEL M. le

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Great staff. No complaints..

roy h. le

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Had to double park to find a place to drop off out of fire lane or entrances. Otherwise great. Main beef was phone app. Not working. Also first call taker was clueless and slow. Took over 30 minutes on phone and still got it wrong. Drop location was OK. All phone calls direct to San Angelo and Grapevine locations were courteous pros.

Casey S. le

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Le client n'a pas laissé de commentaire.

matt s. le

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Le client n'a pas laissé de commentaire.

Mike K. le

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The mobile check in is cumbersome and not all my equipment was ready.

Kevin I. le

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Le client n'a pas laissé de commentaire.

Colin S. le

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When you advise customer via email that your early morning pickup is ready to go and arrive to find the place closed and the mobile app says “equipment not ready”. , it’s unacceptable . Manager finally arrived and brushed it off blaming her staff without even offering an apology . Not very professional

Heather D. le

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Le client n'a pas laissé de commentaire.

Catrina M. le

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Le client n'a pas laissé de commentaire.

stephen l. le

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Le client n'a pas laissé de commentaire.

Alan L. le

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Le client n'a pas laissé de commentaire.

Alan L. le

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Le client n'a pas laissé de commentaire.

Terry V. le

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Improve computer software for employees. The system is cumbersome and could have led to overcharges if not caught by me and the help of your best employee in the world...Marisel Chrane. She is the most knowlegable, friendly, efficient employee of any company I have dealt with anywhere in the world, any I have lived in 7 countries and 5 states. Not kidding, i would hire her for my company if she would move to Louisiana! Take good care of her or someone else will. All other employees within grapevine location were fantastic too. Maricsel stands out as a leader and company person. I would like to see her as an executive some day soon. Feel free to keep me posted.

Bill C. le

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New VAN, 211 miles....so it was very clean....no issues.

Robert C. le

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Everyone here is always helpful and good at what they do. I have rented here before and will again.

john B. le

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It was a great experience, as great as mpving can be. Thank u.

shawn B. le

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Le client n'a pas laissé de commentaire.

Amit A. le

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Le client n'a pas laissé de commentaire.

Timothy L. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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There was only one person taking care of people on that day. Had to wait too long to pick up my reserved vehicle. The young woman was very helpful when I reached her, but only one person on a long holiday weekend does not seem sufficient. Otherwise everything was just fine.

Antoine S. le

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Le client n'a pas laissé de commentaire.

Linda M. le

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Entire staff is kind and professional.

dennis p. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Thank you for providing me with a secure storage experience

Anuj A. le

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Lot of options. Helpful staff

Jeffrey B. le

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Super easy trailer rental and excellent customer service. Pick up was super easy and drop off even better. Will definitely rent here again.

DGP Enterprises S. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Le client n'a pas laissé de commentaire.

lisa r. le

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Good experience. Plenty of staff on hand for walk-in service. The quick app link verification process was helpful so there was no waiting for an available attendant.

Vera R. le

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Le client n'a pas laissé de commentaire.

Glenda A. le

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Techs failed to attach chains and straps to car properly. I had to call customer assistance to have tech sent out to my home to correct it before I could move the equipment.

devin v. le

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Lexie Bozzoli made the customer experience awesome. The rest of the staff have been courteous as well. This keeps us coming back to this location for our packing needs.

Sunny P. le

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Everything was great at the pickup location. Staff was friendly and willing to help and they offered us great deal as per our need.

Carla R. le

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Jared was excellent. Should be employee of the month!!!!!!

REGGIE K. le

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Very simple and easy process to rent

Twila B. le

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Le client n'a pas laissé de commentaire.

Barry B. le

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Le client n'a pas laissé de commentaire.

devin v. le

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Le client n'a pas laissé de commentaire.

Darren K. le

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Fix computers

bryan s. le

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People were very nice and got us on the road as fast as they were able. thanks.

Gregg P. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Ralph W. le

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Le client n'a pas laissé de commentaire.

Julianne R. le

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This location is very well managed, very organized

BARRY J. le

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It was raining and they did it all. Quick and polite. Manager checked on workers. Great! I’ll go back

Anja R. le

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These employees and operations are how all should be run, professional, fast, clean!!!!

JASON M. le

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Very accessible facilities in and out without any difficulties, pleasant and helpful employees, very easy to do business.

Julie B. le

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Le client n'a pas laissé de commentaire.

kenneth g. le

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Awesome service and no complaints at all as far as price. Great overall value and work.

Terry B. le

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Le client n'a pas laissé de commentaire.

ronald l. le

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Address a customer as soon as we walk in,don't have a conversation among employees!

Philip M. le

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Very friendly and helpful staff at shop. Would use these services again. Thank you.

papy k. le

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There are a good service, with the new truck. I liked it, thank you

Shejuana R. le

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Customer service in that store was excellent

David J. le

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Le client n'a pas laissé de commentaire.

Rick P. le

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Le client n'a pas laissé de commentaire.

Gilbert H. le

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Le client n'a pas laissé de commentaire.

Jonah D. le

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Great service very nice crew!!

Loran N. le

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The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.

CAMERON W. le

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Le client n'a pas laissé de commentaire.

Bobby C. le

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Le client n'a pas laissé de commentaire.

Amanda F. le

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Le client n'a pas laissé de commentaire.

Brenda H. le

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Le client n'a pas laissé de commentaire.

Joao A. le

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Great, professional and fast crew. Trailer had new tires and was clean. No problems at all. Thank You.

Kathryn M. le

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Le client n'a pas laissé de commentaire.

Mohammad B. le

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Le client n'a pas laissé de commentaire.

William E. le

Évaluation :

Truck was dirty inside the passenger cabin. Coffee/drink stains in the cupholders. Wind shield was covered with dead bugs and was not cleaned prior to my rental. The gas level was marked at 1/2 tank but was actually between 1/4 and 1/2 tank. I have made 3 truck rentals in 60 days and made several purchases of Uhaul moving goods in the past 6 months all at the same location. This was my worst experience. All of these issues I would have brought up on my rental date. However, I was moving to Florida and did not have time to wait for another truck. This is not the service I have received from Uhaul in the past.

Max S. le

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Everyone was very nice and very helpful, got my hitch installed on time thank you.

Charles P. le

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Le client n'a pas laissé de commentaire.

Richard J. le

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Le client n'a pas laissé de commentaire.

doug jr h. le

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Le client n'a pas laissé de commentaire.

Steve L. le

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Better organized parking in for incoming vehicles.

Jeff G. le

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Le client n'a pas laissé de commentaire.

Kent C. le

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Le client n'a pas laissé de commentaire.

Jeffrey F. le

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Le client n'a pas laissé de commentaire.

Tad S. le

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Get your billing system fixed and have your people stop charging me for equipment that you did not have available at pickup despite being reserved!

Scott F. le

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Le client n'a pas laissé de commentaire.

Heavy m. le

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Good job

DONALD R. le

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Very quick and easy drop off

Elizabeth M. le

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Le client n'a pas laissé de commentaire.

Sherry S. le

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Le client n'a pas laissé de commentaire.

JOHNNY R. le

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Le client n'a pas laissé de commentaire.

Kristopher W. le

Évaluation :

I have rented from this location several times with newer and well maintained equipment I know they have no control over the equipment that comes into their location so I will not hold them responsible for the old equipment I received on Tuesday. However, I will place that blame on U-haul itself. Retire the car hauler I received or do some maintenance on it!

Shelia B. le

Évaluation :

You and the location is very well kept and agents are very professional and helpful.

Matt W. le

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Le client n'a pas laissé de commentaire.

Gilbert S. le

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Le client n'a pas laissé de commentaire.

joseph c. le

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I’ve never had problems with this location before this transaction. My complaint involves the customer service I received on the day of pickup. I could sense that the crew was stressed out for one reason or another. My incident started when the heavyset guy demanded that I give him an alternate phone number. I told him that I did not have one because my wife passed away, my kids were in college and I hadn’t checked with others I knew to ask them if it was okay to give out their number. When he insisted, I told him that if an alternate number is required before you are able to move forward to the next screen then use the U-Haul location. Then the young guy with the man bun relieved the heavyset guy and started talking down to me. I complied with his commands but I was not happy with his attitude. These guys need to revisit customer service training. If you look up my account information and reach out to me, I’d be happy to provide training because of my profession and past experience.

francis h. le

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Le client n'a pas laissé de commentaire.

reginald s. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Very good service, courteous .

John W. le

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Le client n'a pas laissé de commentaire.

Steve E. le

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Not much, I reserved the unit, it was ready when I got there and apon return the check in was quick and professional!

coretta h. le

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See above

Richard S. le

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Le client n'a pas laissé de commentaire.

Jeffrey B. le

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Nothing,

Mona T. le

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Le client n'a pas laissé de commentaire.

Johnson T. le

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very good customer service really satisfied

Ansel M. le

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The return and the process of getting trailer unhooked took too long. The process was not timely. This location has been very good to excellent over the years. But, the return process was only average or a bit disappointing this time. Still, my location of choice.

Ray D. le

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Le client n'a pas laissé de commentaire.

Hugh B. le

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Le client n'a pas laissé de commentaire.

James O. le

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Convenient, quick pick up and drop off as well. Thanks!

Kevin K. le

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Le client n'a pas laissé de commentaire.

Debra S. le

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Le client n'a pas laissé de commentaire.

Tracy B. le

Évaluation :

I wish you had some kind of return customer benefits -- example: rent a truck 5 times with UHAUL and receive a rental free or at least at a discounted rate. I have small business that I use UHAUL a lot for my business

kynithra D. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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The young lady that helped us without return was very nice and quick so we could get in and out

Ernest P. le

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Le client n'a pas laissé de commentaire.

LEWIS H. le

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Very good trip.

Lawrence L. le

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Le client n'a pas laissé de commentaire.

Joshua S. le

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Le client n'a pas laissé de commentaire.

Matt S. le

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I was charged twice

maureen D. le

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Le client n'a pas laissé de commentaire.

dallas i. le

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Le client n'a pas laissé de commentaire.

Brad H. le

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Le client n'a pas laissé de commentaire.

James R. le

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Great staff and they were very helpful and knowledgeable

eric l. le

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Le client n'a pas laissé de commentaire.

Darla D. le

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Le client n'a pas laissé de commentaire.

phillip s. le

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Le client n'a pas laissé de commentaire.

Rafael E. le

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The customer service was phenomenal! Folks are very friendly and helpful! Definitely a place I’m coming back to!

Joseph K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael R. le

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The customer service was great. Thank you.

Bryan C. le

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Great experience all the way around.

Andrea A. le

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Le client n'a pas laissé de commentaire.

Jolene S. le

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Amazingly clean vehicle. Great ride. Such an easy pick up and return process.

David W. le

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Le client n'a pas laissé de commentaire.

BARRY B. le

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Le client n'a pas laissé de commentaire.

Cara S. le

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Le client n'a pas laissé de commentaire.

Kristopher W. le

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I have used this location several times & the equipment has always been clean & in great condition. The staff is A+.

karim h. le

Évaluation :

Do not charge a customer for fuel unnecessarily Like they did to me. I took the truck full and return it full gas needle pass “F” on the gauge They still charge me for fuel Not a good practice. Should be look into it

ron w. le

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Had the trailer off my vehicle before I knew it, very quick

Basil P. le

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Le client n'a pas laissé de commentaire.

Franny Y. le

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Despite 800 customer service messing up my reservations and proper information customer service at this location went above and beyond. Manager went above and beyond and understood my frustration. I recommend this location.

Mary M. le

Évaluation :

Le client n'a pas laissé de commentaire.

trevor d. le

Évaluation :

Your new method of tracking dents and scratches via pictures.. I like it but you need to add more pictures per side of the truck. They were so zoomed out that you couldn't see any of the scratches. Other than that, it was my best uhaul experience yet.

Tirsnee H. le

Évaluation :

They made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.

Lee E. le

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Le client n'a pas laissé de commentaire.

Kurt S. le

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Blankets had grass, weeds and tape stuck to them. For what you charge, and what they cost to mfr, I think you should be able to provide clean blankets.

Thomas M K. le

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Le client n'a pas laissé de commentaire.

Brian O. le

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Le client n'a pas laissé de commentaire.

warren u. le

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Le client n'a pas laissé de commentaire.

Ben A. le

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Le client n'a pas laissé de commentaire.

Alexandria S. le

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Moriah is great! She made the experience quick and good. Best customer service I’ve seen in a while

Janice A. le

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I stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Thank you!

Jason W. le

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Thank you for providing a unit that allowed us to store things for the past year. Service was excellent!

STEVEN B. le

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Excellent service and assistance!

Dawn M. le

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Had a fabulous experience

allen s. le

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Great Staff, friendly and helpful

caludia h. le

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representative was extremely helpful and knowledgeable about the products.

allen s. le

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Manager was very friendly and helpful Beautiful, clean storage areas

Jeff J. le

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Rented the storage and gave credit card for auto pay, first month had a 15.00 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.

William Q. le

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I love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.

Yizreel Z. le

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I love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!

Polly G. le

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Staff went above & beyond to assist us.

Amanda B. le

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It was a really good experience

Cynthia M. le

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My agent was very helpful and considerate in my chekout.

Doug L. le

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Extremely clean and secure. The staff is always helpful and courteous

RICHARD K. le

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Positive experience

rolla b. le

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Everything was seemless. Thanks for storing our things!

Archie W. le

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Out standing service

velarie m. le

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Everyone was very nice and professional.

Luis G. le

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This facility and its workers were a real pleasure for doing business with.

James V. le

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Excellent from start to finish!

MARTIN G. le

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A very good location and friendly people always there to help.

Lawrence P. le

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Best storage facility I have ever used

Edmond S. le

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No comment

MICHAEL N. le

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Long wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60% for same size/climate control, etc.

Wendolyn m. le

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Excellent experience and staff was always very helpful! Very clean facility, secure and well maintained.

Todd H. le

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Great

diana h. le

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None

Joan W. le

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The team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.

JESUS L. le

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The space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.

Tonia R. le

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This was a very well maintakned facility and I would use it again should the need arise.

AMANDA L. le

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Paid for a climate controlled unit. Ended up being above maximum temp advertised. Notified front desk and nothing was done to lower temp! I was charged 2 separate late fees even though paid on time.

Susie H. le

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I do not appreciate my credit cards appearing in their system when I specifically told them not to do that. And your website is awful. I would have given you an excellent except for those two things.

Adam J. le

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Great job and keep up the great service!

John T. le

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Thank you.

james v. le

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.

lucia p. le

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I appreciate everyone that gave a plus customer service to me for 1 year and 5 months.