Customer Reviews for U-Haul Moving & Storage of Grapevine

6729 évaluations

3501 William D Tate Ave   Grapevine, TX 76051
(Right off of Hwy 121 Northbound access road @ 121 and 360)

(817) 416-6430

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(817) 416-6430

3501 William D Tate Ave
Grapevine, TX 76051
(Right off of Hwy 121 Northbound access road @ 121 and 360)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

3 large boxes of mine were missing when my ubox arrived and there is nothing I can do about it. It sucks and I feel violated that someone stole from me. The ubox was broken into and no one told me, they just put some type of lock on there so that the door would stay shut. Do not use this service if you can avoid it because your stuff will be stolen!

Marisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI P.  |  Premières impressions 
Évaluation :
5

All good.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keri S. 
Évaluation :
5

Nothing. Everything went great

SAMMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
4

The “corral” where clients place items which they no longer want (so that others can take them) should be cleaned on a more regular basis.

ALBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Friendly and convenient.

Sharon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Over all many many years U- Haul been business. My family and friends. Rank # 1. Keep on growing ! Congratulation!

Leon S. 
Évaluation :
1

As I drove up to return a uhaul representative closed the garage door and never spoke a word concerning self return. Went and got in his car along with two other employees and drove off. I realized I had pulled up at closing time, however the customers relations I received was unacceptable. Very very poor. Trailer I rented had probably not been washed outside in a year or so. I had rented at this location several times in the past with good customer service.

DARWIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo M. 
Évaluation :
1

I spent about 10 minutes looking for the key drop, as the app showed a picture of something that didn't exist. There was no way to dispute the overcharge for miles that were promised or reconcile the fact that I had to drive 60 miles out of my way to pick up the truck and was never notified. I guess this is par for the course with U-Haul customer service.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike I.  |  Expérience générale 
Évaluation :
5

FAST , FRIENDLY SERVICE , Great staff !! THANKS For ALL YOUR HELP 😊😁😜😄😃😊😝😍😘😀

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Great customer service! The truck gage wouldn't register filling it. I turned key off and on a couple times, I over filled it 1/4 a tank because of this with extra money I didn't have. Disappointed in my experience this time. Cost more money than it should have. Nothing against the drop off location, just the truck

CHRISTINA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY ALEXANDER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL I. 
Évaluation :
3

STOP MAKING PEOPLE WERE A MASK!

AUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Augustin V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FLORA M. 
Évaluation :
3

I really did not have much interaction with staff. One young kid had me pull up to detach my trailer from the car. I asked if there was anything more I needed to do and he said no I was good to go. Efficient right? Well then I got a bill for 30 $and some change that they charged to my card on file. I still don't understand what it was for! Frustrating if you ask me. When I called there was a 20+ minute wait! I likely won't go back to this one.

Kristen W. 
Évaluation :
4

Make it easier to find trucks when using the app

Kristina B. 
Évaluation :
3

Please sanitize equipment like you stated you would <3

Ruvarashe D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE B. 
Évaluation :
5

Have some chairs to sit in.

HARMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT S. 
Évaluation :
1

First no where on the reservation stated what the location told me about the res for the cargo van.. I ended up having to take a 15 ft truck that used.more gas than what I needed it for! No where on the reservation stated that my dl had to.match the zip code to be able to rent the cargo van nor did it state I needed a major credit card to be able to rent the van. Upon my arrival at this location the Mgr would not let me rent the cargo van. I then had to select a 10 ft which was not available but on the lot. I ended up having to take a 15ft truck. That would use more fuel of course. Over my experience was horrible and completely crappy. When I made the reservation I selected everything online so I would not have to go inside the building but ended up having to go in and processing the whole process there. So the option of being able to rent online and take the option to be free from curbside experience out of the whole whole goal.. N

Israel N D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SURENDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
1

rented 10 foot truck which was nice very clean, however while i was driving the truck off the tire low pressure warning light came on. i return it immediately looking for help. the attendant just told me to ignore it because the tire monitor was not working. i insisted that the tire pressure be check with a gauge. it was checked ok. my concern is the acceptance by uhaul staff to accept malfunctions and allow the truck to be rented.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debbie M. 
Évaluation :
3

Picking up the truck using the mobile option was very frustrating. The scan code on the exterior wall was VERY difficult to use and once I finally got it to work the rest of the process was way too time consuming. It's very doubtful that I would use this option in the future.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hyouk dong K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

very good experience, thumbs up

HUMBERTO A. 
Évaluation :
4

Friendlier staff members

MACK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA B. 
Évaluation :
5

Quick and easy

Peter I. 
Évaluation :
5

Desk assistant was very engaging and seemed excited about getting a new unit rented. She was great and had excellent customer service when I was nite to rent the 10x25 unit.

Nathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Very nice staff

Belinda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHUYLER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BASEM H. 
Évaluation :
5

Rented a pick-up truck for getting gardening supplies. Project took longer than anticipated. Returned a bit late and they didn't charge me extra! Would definitely recommend!

Linda G. 
Évaluation :
3

Customer service inside was good and the man at the counter was very helpful but my issue with this experience was the app and online not working. I tried to do the mobile checkout and pickup but there was a ton of issues and I was assigned to a vehicle that heavy damage to the front. Again, the customer service of the staff was great and helpful but the issues I experienced make me not want to rent from uhaul again.

ASHLEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELDON W. 
Évaluation :
2

Not flexible with drop off locations.

MERCY N. 
Évaluation :
5

The woman at the desk was exceptional

MARK M. 
Évaluation :
5

A+ across the board. Attentive staff. Truck ready and pulled around as I exited from check out. Staff met me when I pulled up the return. Staff was polite and friendly. Smooth and pleasant experience and whenever I need Uhaul again, I'll DEFINITELY be back!

Jeremy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACKERY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE W. 
Évaluation :
1

Don't tell a customer to have the rented trailer by closing of the last day allowed. Charging my debit card for additional money for an extra day when I was told to have it back by 5 pm. Maybe notify Th at I am being charged more once I delivered it back before debiting my account I just pulled all the money except the money to pay to rent originally. The additional day charge over drafted my account and because of the lack of uhaul sales employees knowledge of uhaul policies it cost me 30,8 for addition day that I was told as long as I have it back by closing time is perfect. 45 the back charged me for a overdraft fee. So 75,8 that guy cost me because a uhaul employees lack of knowledge of return times. Maybe train your customer service employees at the 1800 number location communication skills. 30,8 for one day but 186 for three how does that work. I have already started a complaint with the BBB for false information by employee and I would also like the security video reviewed at my time of purchase as the counter person stated I had till the end of the day to return included in my 3 day 240 dollar rental. Also U-Haul should remove the safety of people first paragraph because it is false. I drove 430 miles in rain and 75 mph wind gusts to move I will happily send you the weather report. So I was lied to costing me money also not able to unload the day before due to 75 mph winds I get charged for what your people charged me being late 6 hours after being told end of business day. This is complete trash and I will never use uhaul again. I will Reccomend Penske for now forward. That you for stealing money from me and also lying to my face about drop off time.

ROBERT LEE JR H. 
Évaluation :
5

Fast and easy! The staff are wonderful people and professional. Equipment clean, functional and easy to manage. Great location on all fronts!!

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugene C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
2

Picking up took very long because 5 uhaul employees were all talking about issues with other customers and my rep would just stop doing my check in and talk to his co workers. Wiper blades needed to be replaced. Truck was missing Dolly and had to drive 10 miles out of my way to pick one up. Guy checking me back in outside said it should have had one in the back and i should talk to the guy inside about a credit. Reps only response inside was i should have asked for one. It is obvious this is a poorly run location.

MICAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Mark and Wesley were great to deal with! Merci.

JENNIFER G. 
Évaluation :
5

Mark and Wesley were great! Good guys!

JENNIFER G.  |  Premières impressions 
Évaluation :
5

Your billing platform AFTER the rental is returned is a mess. Texting additional charges and having the customer call /wait on hold to verify charges is insane.

JOSHUA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYDEN S. 
Évaluation :
3

I didn't like being told that since I'm from Keller I'm not local. Please advise your employees what local is when your customer lives in the DFW area. Keller is less than 5 miles from the Grapevine location where I rented a truck. He was not rude, but not polite either. Certainly not Texas polite. He didn't want to help me in the first place. He wanted to let me wait in line while he did something else. Not really happy with my experience. But the location is usually good.

DONNA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin A. 
Évaluation :
2

Check out was a nightmare. One employee with a computer system that was either slow or not working. I had to do the on line dispatch, which was also cumbersome and slow to navigate. Seriously, it took me more time to rent the truck than use it.

Scott K. 
Évaluation :
5

Very helpful and professional staff

Paul P. 
Évaluation :
4

There were not enough customer service people to handle the line that had formed. That has been my experience there a couple of times.

BLYNDA P. 
Évaluation :
5

Return parking location could do good with more space

Shaan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELDA R. 
Évaluation :
5

Only one person at the counter waited about 20 to 25 minutes to get to the counter. Your website is very good but it would not let me attach my Drivers License and that would of helped me save time when I went to pick up trailer.

KURT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alim V. 
Évaluation :
5

Nothing. Very smooth transaction!!

SAMMY B. 
Évaluation :
1

Texas does not require face masks. You shouldn't either.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME S. 
Évaluation :
3

Service and truck were good, but additional charges were applied incorrectly and there was no transparency. Gas was filled on the same level I received (less than 20 %), but still it was charged with very high fees (almost double the cost). It's impossible to see on the meter exactly how much is needed, so the overcharges are not correct.

LUIZ GUSTAVO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCEL B. 
Évaluation :
3

Very little parking for customers, long lines waiting for service at counter, and no way to get credit for moving blankets I didn't use (still wrapped in plastic) when I returned the truck.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLTIN C. 
Évaluation :
1

I was told because my driver's license said Arlington, I couldn't rent. Mind you, I'm a repeat customer to this location. Then they said it was because I didn't have the right type of credit card. They baited and switched me. They said all they could rent me was a 10 ft. box truck and then they pushed a rate of 0,79/mile where the sprinter van was half that. A 2 day rental cost me 700 dollars because they knew I had a long trip and forced me into a higher per mile rate. That's disgusting. Not to mention how less fuel efficient the vehicle was.

RYAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY G.  |  Expérience générale 
Évaluation :
5

Exceptional experiences

ERIC A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIAME G.  |  Premières impressions 
Évaluation :
5

Everything was perfect - clean, well-lit, friendly customer service. Will definitely do business with them again!

Ross H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Ms. Yanira Perez was excellent and took very good care of me, and I would and have recommend your Facility to Family and Friends. Thanks Willie Taylor

Willie T.  |  Premières impressions 
Évaluation :
2

The storage facility and employees are excellent. Your pricing is price gouging. Same units, same condition at other facilities for 100 $less per month on each size offered.

Tommy M.  |  Expérience générale 
Évaluation :
5

People are always friendly and helpful. My go to place for everything moving or storage.

HECTOR C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNY B.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. Facility was clean and very well maintained. Excellent lighting. I have great sense of security.

Ross H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Premières impressions 
Évaluation :
4

Rented 3011 for 2 years to store daughter's belongings. Both of us were there 2-3 days before her move on Dec 14 at which I informed UHaul that she would be moving Dec 14, any remaining items would be transferred to smaller unit which she would rent and pay for and I would not be financially responsible after Dec 31 inalienable payment. The guy that noted all this in the computer said 3011 would be closed when my daughter closed unit on Dec 14. My daughter rented Unit 3123 on Dec 14, the day she had movers empty 3011. The same plastic card was given back to her that day even though 3011 has been empty and closed since Dec 14. It was never "closed" from your records until Jan 8th. The mgr, Mark closed 3011 again on Jan 8th and 3123 on Jan 8.

Linda C.  |  Expérience générale 
Évaluation :
5

Marisel, Brandon, Chance and Kyle were so helpful, polite and nice. I had a good amount in the trailer and Kyle offered to help with the heavy items. It was  and cold; I was the only one leftI & they made me feel welcome.

Michelle M.  |  Premières impressions 
Évaluation :
5

The store off of William Tate os the nest store I have ever used. Equipment is clean and ready to go. On my last day when I was turning in my key, I observed Mark Molina being treated HORRIBLY by a customer when he asked her and her 2 grown children if she had a mask because it said on the front door you need one. She was so rude, and wrong (I am a doctor). Mark handled it so well, he asked her to go outside and someone would help her there. He said it happens every day. Way to go Mark.

William R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES V.  |  Premières impressions 
Évaluation :
5

Marisol and staff were friendly and professional.

Donna Y.  |  Expérience générale 
Évaluation :
5

I've had multiple storage units with Grapevine over the past 5 years and have had excellent experience. The units are immaculate and secure, I've literally never seen a storage facility as clean and kept up as this one. Marisel and her team in the office have always helped me when I had any questions regarding storage or when it came time for my move and went above and beyond to make that easy as well. If you're looking for a clean and safe place for your items that need to be stored, Grapevine is worth paying just a little bit more for peace of mind.

Alexandria B.  |  Expérience générale 
Évaluation :
1

I was on an automatic pay. 3 times I was locked out of my unit. You would think this would be impossible, but they did it. There was a time we had 8 units with U-Haul in the past. We will never use U-Haul again. The staff was nice and fixed the problem, apologized and then did it again. It wore me out!!!! We moved all of belongings out.

Sharon H.  |  Expérience générale 
Évaluation :
5

Always top notch! Thanks!

Kelly N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Polly G.  |  Expérience générale 
Évaluation :
5

Mike/Mark, the assistant manager, was extremely helpful. The system at the store was down and he did everything he could do to work with me and even took all my information to get me set up and call me back once it was up and running. Great salesman.

Craig B.  |  Premières impressions 
Évaluation :
5

The Uhaul service in Grapevine was excellent. After terrible service in Cumming, GA we were reluctant to try another Uhaul, but because of proximity, we thought we could try once more. This one is the exact opposite of the one in Cumming. Friendly, helpful, had lots of staff to help us, we will use again several times in this move as we are also moving other family members near us. Thank you for restoring our faith!

William R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S.  |  Expérience générale 
Évaluation :
5

Mike was absolutely amazing! He turned a potentially bad situation into a great experience. Can't thank him enough.

Matthew B.  |  Expérience générale 
Évaluation :
5

U-Haul is not what you think of in the 70's or 80's. I found my experience to be, from getting my hitch installed in MD, storing my stuff in Grapevine to be outstanding experience. Had I known the experience I was in for, I would not have stressed my self out so much. Your CSR people where nothing but outstanding as well. I even utilized online chat which helped when waiting for a CSR helpful. In a nutshell, whenever the subject of moving comes up, I will share my adventure with nothing but great things to say about U-haul! B/R Sean N. Smith

Sean S.  |  Expérience générale 
Évaluation :
1

I had problems with billing. My husband and I signed up for automatic billing. It did not happen and then they would tack on late charges. That happened twice. Then in May they call us and tell us our storage unit had not been closed all the way and my glass table was busted and things were missing. This was temporary storage for us until the military shipped the rest of our things overseas. Also, they do not tell you that if you get your things out early it is not prorated you still pay the full amount. I cancelled my credit card so they could not refill me after all my things were removed. Since, I had so many problems with them billing me. The manager was rude she was supposed to call me back the first week of March and her response was I called you in May. It was to tell me about the unit not being locked not the problems I was having with billing. She was rude to me when I comforted her about it. I would not recthem.

Pamela R.  |  Expérience générale 
Évaluation :
2

Price is way too high, and partial months are not prorated.

Larry P.  |  Expérience générale 
Évaluation :
5

The staff was consistently helpful and friendly and ready to answer questions or provide help. It makes all the difference to have such wonderful interactions.

Rion W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISA H.  |  Premières impressions 
Évaluation :
5

Always so friendly & helpful. My items were safe and clean.

Julie W.  |  Expérience générale 
Évaluation :
5

Great place to store our belongs when we needed to.

Rich P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Expérience générale 
Évaluation :
1

There was a leak in my unit that ruined my sectional sofa with mold as well as my living room rug. The last few days I have been trying to reach someone at the facility to make a payment and there was no answer for three days.

Ashlee H.  |  Expérience générale 
Évaluation :
5

Experience was quick and easy. Very cordial and helpful staff. Lexy is a gem.

Diane S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen A.  |  Expérience générale 
Évaluation :
2

I cleaned my storage area out on the 25th of April; I informed the staff. Subsequently I was charged a late fee and requested for the following month's rent. I did not receive confirmation of my vacate notice until several days and phone calls later. I've been told I'm going to get a refund within the next 2 weeks; we will wait and see.

Laura B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brit O.  |  Expérience générale 
Évaluation :
5

Bridgette is awesome and super-helpful. The door on 4212 is a bit stiff and could be adjusted to be easier to lift. Elevator was roomy and conveniently located. U-haul Grapevine was a great place to drop-off a vehicle and store my stuff.

Gregory M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verna V.  |  Expérience générale 
Évaluation :
5

Everyone at this location was super friendly but one employee in particular (Bridget) was more than helpful! After a long day of driving a trailer to move some stuff into storage temporarily, she helped make the process as easy as possible. When I realized the original unit I reserved wouldn't be big enough, she kindly and patiently helped me reserve a new one and re-did the check-in process. She went out of her way to make sure the unit I got was easily accessible from the elevator and answered all of my questions. This experience was stress-free and I was really grateful for that!

Meghan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori R.  |  Premières impressions 
Évaluation :
5

Thanks for the positive attitude and great service.

Cheryl- Lynn A.  |  Expérience générale 
Évaluation :
5

This was such a wonderful experience. I needed temporary storage for Girl Scout Cookie season for our Grapevine Vineyard Pride Service Unit. Marisel and her team are were so friendly and accommodating from start to finish. We felt very welcome and valued as a customer. This was the perfect situation for us and we are so pleased we will definitely be returning next season. Thanks so much Marisel and team!

christine b.  |  Expérience générale 
Évaluation :
4

Check in clerk was helpful and pleasant. Van was clean and ready to go.

Larry P.  |  Premières impressions 
Évaluation :
5

The manager Maresel is amazing.

Andrew N.  |  Expérience générale 
Évaluation :
4

Although the site and space served the short term storage needs, I find that the pricing was quite a bit higher than other storage facilities, therefore pushing me to move out quickly.

Marlene J.  |  Expérience générale 
Évaluation :
5

Clean, well secure, and they always have carts on-hand to assist in moving in and out.

IAN L.  |  Expérience générale 
Évaluation :
5

Sometimes in the early mornings its difficult to exit due to the amount of commercial vehicle blocking the exit. On many occasions I drove through the in entrance to exit .

Owen R.  |  Expérience générale 
Évaluation :
1

Absolutely astonished that I had to scramble to find movers last minute since U-Haul insisted on charging me rent FOR A MONTH for moving out the morning my rent was due. Will tel others to stay away

Nadia H.  |  Expérience générale 
Évaluation :
5

Nice, clean and secure

Cabrini S.  |  Premières impressions 
Évaluation :
5

Great experience. Employees were thorough. Happy I chose this location.

Ted S.  |  Premières impressions 
Évaluation :
5

I really enjoyed my time there (4 years)! The staff went above and beyond during my stay and I really appreciated in the end the deal which helped me the most!

SYBIL C.  |  Expérience générale 
Évaluation :
4

Staff was friendly and knowledgeable. Handled my request quickly and without incident. Were very clear regarding the information. I was in and out in no time. Thanks UHaul

Raheena J.  |  Expérience générale 
Évaluation :
5

Y’All are very helpful thanks

Cheryl- Lynn A.  |  Premières impressions 
Évaluation :
5

People were very helpful and took the time to explain everything we needed and showed us our locker personally. Only complaint is that there is no trash bin you can use for paper or anything.

Carol M.  |  Premières impressions 
Évaluation :
5

Great customer service!

whitney m.  |  Premières impressions 
Évaluation :
5

Great experience.

Teleasha S.  |  Expérience générale 
Évaluation :
5

Everything happened as planned.

Christopher S.  |  Premières impressions 
Évaluation :
5

N/a

Susan V.  |  Expérience générale 
Évaluation :
5

Was there for about 10 yrs. bathrooms were always clean and that was a huge plus for me.

GARY H.  |  Expérience générale 
Évaluation :
5

Very convenient

Bill S.  |  Expérience générale 
Évaluation :
5

Suggest a place to purchase drinks when do hot outside.

Kathy H.  |  Expérience générale 
Évaluation :
2

I was very disappointed with the lack of proper pricing posted and the cost of the units,

Victor M.  |  Premières impressions 
Évaluation :
5

Friendly and helpful

RUSSELL B.  |  Premières impressions 
Évaluation :
5

Fast check in and friendly and helpful staff.

Rachel H.  |  Premières impressions 
Évaluation :
5

Girl behind counter was great

LINDA T.  |  Expérience générale 
Évaluation :
5

Great experience

Dawn V.  |  Expérience générale 
Évaluation :
3

S.O.

amanda o.  |  Expérience générale 
Évaluation :
5

Great facility very clean and well lit. Have been here for years with no problems

kingdom global m.  |  Expérience générale 
Évaluation :
5

Prices way out of line

john t.  |  Expérience générale 
Évaluation :
1

Take 40 min to get a small unit..

Monica h.  |  Premières impressions 
Évaluation :
4

Thank you for providing me with a secure storage experience

Gary B.  |  Expérience générale 
Évaluation :
5

The very efficient staff at U-Haul of Grapevine got me into a storage room that is just what I need.

Loran N.  |  Premières impressions 
Évaluation :
5

Very good service, courteous .

Rebecca M.  |  Premières impressions 
Évaluation :
5

They made sure I was taken care of due to a prior miscommunication. My issue was resolved quickly, they were nice and explained details. Thanks to the Manager and her associate. I am happy.

Tirsnee H.  |  Expérience générale 
Évaluation :
5

Moriah is great! She made the experience quick and good. Best customer service I've seen in a while

Alexandria S.  |  Premières impressions 
Évaluation :
5

I stored items at your climate controlled facility for 18 months. I found the staff friendly, helpful and knowledgeable. The facility was very well kept and secure. Merci.

Janice A.  |  Expérience générale 
Évaluation :
5

Thank you for providing a unit that allowed us to store things for the past year. Service was excellent!

Jason W.  |  Expérience générale 
Évaluation :
5

Excellent service and assistance!

STEVEN B.  |  Expérience générale 
Évaluation :
5

Had a fabulous experience

Dawn M.  |  Premières impressions 
Évaluation :
5

Great Staff, friendly and helpful

allen s.  |  Expérience générale 
Évaluation :
5

representative was extremely helpful and knowledgeable about the products.

caludia h.  |  Premières impressions 
Évaluation :
5

Manager was very friendly and helpful Beautiful, clean storage areas

allen s.  |  Premières impressions 
Évaluation :
1

Rented the storage and gave credit card for auto pay, first month had a 15 late fee. Called and fixed it. No credit for fee. Same thing next month. More wasted time. You still owe me money.

Jeff J.  |  Expérience générale 
Évaluation :
5

I love this UHaul. Everyone is super friendly starting with Marisol (GM). I never had a problem. I only moved out because I am now working in Arizona. Thank you for your great service.

William Q.  |  Expérience générale 
Évaluation :
5

I love this location in Grapevine Tx. Always so nice and flexible and helpful! Thank you for all the hard work!

Yizreel Z.  |  Expérience générale 
Évaluation :
5

Staff went above & beyond to assist us.

Polly G.  |  Réservation 
Évaluation :
5

It was a really good experience

Amanda B.  |  Expérience générale 
Évaluation :
5

My agent was very helpful and considerate in my chekout.

Cynthia M.  |  Réservation 
Évaluation :
5

Extremely clean and secure. The staff is always helpful and courteous

Doug L.  |  Expérience générale 
Évaluation :
5

Positive experience

RICHARD K.  |  Expérience générale 
Évaluation :
5

Everything was seemless. Thanks for storing our things!

rolla b.  |  Expérience générale 
Évaluation :
5

Out standing service

Archie W.  |  Expérience générale 
Évaluation :
5

Everyone was very nice and professional.

velarie m.  |  Réservation 
Évaluation :
4

This facility and its workers were a real pleasure for doing business with.

Luis G.  |  Expérience générale 
Évaluation :
5

Excellent from start to finish!

James V.  |  Expérience générale 
Évaluation :
5

A very good location and friendly people always there to help.

MARTIN G.  |  Expérience générale 
Évaluation :
5

Best storage facility I have ever used

Lawrence P.  |  Expérience générale 
Évaluation :
4

No comment

Edmond S.  |  Expérience générale 
Évaluation :
1

Long wait to talk to someone in office. Very expensive compared to others in area. Got tired of my rate going up every year. Changed facilities and saved 60 % for same size/climate control, etc.

MICHAEL N.  |  Expérience générale 
Évaluation :
5

Excellent experience and staff was always very helpful! Very clean facility, secure and well maintained.

Wendolyn m.  |  Expérience générale 
Évaluation :
5

Excellent

Todd H.  |  Réservation 
Évaluation :
5

Aucun

diana h.  |  Expérience générale 
Évaluation :
5

The team at U-Haul in Grapevine was terrific -- friendly, accurate, fast and enormously helpful after a very long drive. It was a pleasurable experience after several anxious hours.

Joan W.  |  Réservation 
Évaluation :
5

The space was clean and air conditioned which helped when accessing it during the summer heat. Wish the access hours were longer or 24/7 since we already need a card to access.

JESUS L.  |  Expérience générale 
Évaluation :
5

This was a very well maintakned facility and I would use it again should the need arise.

Tonia R.  |  Expérience générale 
Évaluation :
1

Paid for a climate controlled unit. Ended up being above maximum temp advertised. Notified front desk and nothing was done to lower temp! I was charged 2 separate late fees even though paid on time.

AMANDA L.  |  Expérience générale 
Évaluation :
4

I do not appreciate my credit cards appearing in their system when I specifically told them not to do that. And your website is awful. I would have given you an excellent except for those two things.

Susie H.  |  Expérience générale 
Évaluation :
5

Great job and keep up the great service!

Adam J.  |  Expérience générale 
Évaluation :
5

Merci.

John T.  |  Expérience générale 
Évaluation :
5

.

james v.  |  Expérience générale 
Évaluation :
5

I appreciate everyone that gave a plus customer service to me for 1 year and 5 months.

lucia p.  |  Expérience générale 
Non reviews have been submitted for this location.

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