Customer Reviews for U-Haul Moving & Storage of Greenwood District

2774 évaluations

504 E Archer   Tulsa, OK 74120
(Corner of Greenwood and Archer)

(918) 583-8551

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(918) 583-8551

504 E Archer
Tulsa, OK 74120
(Corner of Greenwood and Archer)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

This location didn't have our truck ready. And, the backup truck also wasn't ready. So, we had to be downgraded to a smaller truck. Even though we didn't ask for a dolly or blankets, they were permanently attached to the truck. So, we couldn't fit all our boxes in the truck, because a dolly was blocking a key location in a smaller truck. Please, remove the dollies from all trucks. I know you think it's a convenience feature, but it really is not. It steals space.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikole G. 
Évaluation :
5

My original reserved U haul wasn't available when I arrived to the dealer to pick up the car hauler. I called u haul 3 times and only was only able to get through once after being on the phone for 20 mins twice (then it hung up) the third time that I was ale to get thru the CSR hung on me switching me over. I've yet to get a call back and my reservation was supposed to be guaranteed or I receive 50$. Not only till after I drove 5 miles to another location and set up a new car hauler in store was I able to even get the car hauler in the first place. If it hadn't been that someone had just returned the car hauler i would've been SOL. Your dealer at comet motors 6137 E Admiral Pl had no answers for me other then that you all had double book the same Trailer. This whole ordeal thru my schedule all the way off.

Theodore P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fred J. 
Évaluation :
3

I originally had a unit and needed a bigger one but because of time constraints and the convenience of the location, I ended up renting with your location. Now I've rented a much larger, better unit and I'm working on consolidating the two into one. Here's why I wouldn't recommend your location: small elevator, hard to get in and out of the building with loads, stairs and small weird shaped units. All of those things are because of the building and out of your control and I'm sure you are aware, but that is honestly what I would tell anyone asking about the storage there. Everything else was great. And everyone was very helpful.

Alana D.  |  Expérience générale 
Évaluation :
5

I rented a appliance dolly and returned it the same day, and the next day I got a call from someone asking me when I was going to return it so somewhere there was a disconnect. But they were very helpful and very nice.

karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos T. 
Évaluation :
5

The lady who checked us in (Kathy?) was so helpful and nice!

Andrew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TY T. 
Évaluation :
5

The staff was very friendly and very accommodating!

Max N.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RACHAEL C. 
Évaluation :
1

It doesn't make any sense to rent a U-Haul that it's not in good condition it rained inside of the truck which with my items I had to stop because it was raining outside I wasn't even caring about the rain outside part it was raining inside of the truck even when you were driving it was raining inside that part two I also had a trailer that was pulling me to the side because the tire was on a flat they said I could call roadside assistance but I had a certain amount of time to get out of my residents to move in my other residence so I didn't have time to wait for someone to come she did do a little something but I don't believe it was good enough for what I went through I would never rent a U-Haul again if it was be that much trouble it was not worth it

RACHAEL C. 
Évaluation :
5

Great experience! The staff was very helpful!

Jimmy A. 
Évaluation :
5

The employee at the facility were great. Helped me with everything, had positive attitudes, which helps during stressful moves. Merci.

David W. 
Évaluation :
4

Why can't the price promised just Be The price. Everything I do These days seems to always cost more At Checkout than was Promised.

HOLLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C. 
Évaluation :
4

I've used Uhaul for over 12 years during the times we have moved. I will not use anyone else

WARREN S. 
Évaluation :
1

This rental location needs to develop some customer service based skills/tools. Clean vehicle and store, poor service and attitudes

STEPHANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniesha L. 
Évaluation :
5

They've done a great job, Thank You!!

Burnice G. 
Évaluation :
5

The man working went out of his way to help get the trailer hooked up to my car. Did a great job.

JARED C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRICO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrico W. 
Évaluation :
5

It was a great year long experience, would use the place again and highly recommend it !!!

Charles S.  |  Expérience générale 
Évaluation :
1

I was told I could call if I needed to extend return time. I ended up needing an extra 1-2 hours and called hours before returning to ask if I could extend. I was told I could not since another reservation was booked. I returned on time and took key inside. The move did not get finished and I needed to make another reservation for the next day. The woman employee advised me at that time that I could have kept the truck longer and asked if I wanted to extend the current rental time instead of closing and re-renting. I would have loved to because that would have meant we would have completed moving in one day but my moving help had already left. She also confirmed that extending the rental would have been less money than renting another truck. I asked if any amount could be taken off the next rental to help offset that difference since it was obvious that I was not given correct nor helpful information/advice. She denied my request, didn't apologize and didn't seem to care whatsoever. I was forced to spend more money on a truck, moving help and child care. Plus the added personal exhaustion and time lost since the move soaked up the entire weekend instead of being done in one day. I understand I should have better guessed my original return time but I would have never imagined employees would such incompetent guidance and completely customer satisfaction skills or sympathy at the very least. The truck itself was very clean and operated perfectly. The employees could definitely use some additional help or training.

REBEKAH M. 
Évaluation :
5

Kari is GREAT!

Janie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna F. 
Évaluation :
5

It was a great experience overall!!

THANG P. 
Évaluation :
5

Very easy to work with, the staff was very kind and friendly to a first-time U-Haul user. The pickup and drop-off was quick and everything worked like clockwork. Thank you for making an often stressful experience of moving a smooth one with your service!

Emily D. 
Évaluation :
5

The only trouble I had was the after hours dropoff. It was hard to get reception. Luckily it is well lit up. A single female alone may feel threatened. It took three tries to get pictures. Glad you have the guest wifi or I could not have returned it on time.

Sharon R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCIA C. 
Évaluation :
5

I always use the Greenwood location. Staff is super friendly. They get you in and out quickly convenient location for me. Best dealer in Tulsa

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaden S. 
Évaluation :
5

Trailer was not cleaned before our pickup.

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Cathy did a great job, exceptionally professional. Merci!

BRIAN B. 
Évaluation :
5

Cathy/Kathy did a great job and is professionally plesant to work with! This was an enjoyable rental that actually exceeded expectations. Merci!

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy C.  |  Premières impressions 
Évaluation :
5

Little tight getting in, but lady that checked me in was really nice.

Finny M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP P. 
Évaluation :
5

I really appreciate the help, advice, professionalism, and kindness my family and I received.

Phena H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather L. 
Évaluation :
3

don't blame the customer .before you check the equipment . wasted time and money

Micheal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA H. 
Évaluation :
5

In and out quickly. Very friendly service.

LINDA S. 
Évaluation :
5

Easiest company to deal with. Thank you for helping us during our transition.

Angie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie D. 
Évaluation :
4

Front desk was hard to find behind all the boxes etc just inside the front door

CHERYLEA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVELINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIEANNA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
3

The customer svc rep wasn't very courteous and really rushed us thru the rental process with no explanation on anything. When I asked about discounts she didn't respond so I'm not sure if I was charged the correct amount

JANET C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
5

I have been to this location twice now, the staff are friendly, professional and very helpful! Thank you very much, I appreciate y'all very much! I would highly recommend y'all to everyone!

Suzanne J. 
Évaluation :
5

We had a great experience!

Clark H. 
Évaluation :
5

Not require email while some one is moving. Non-sensical

CANDICE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashlyn G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melvin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby J. 
Évaluation :
5

Kari the manager was very helpful. Good attitude. I give her a ten

Clarkson W. 
Évaluation :
4

The rep told me the dolly and the moving pads/blankets were in the truck, got to the location and...they weren't. I had to go to Lowe's, buy a dolly and ten blankets/pads...152 $with tax The rep said the vehicle had a 1/2 tank, it didn't. A little more than a 1/4 of a tank. To meet the contract I had to put extra gas I didn't use back into it. I had to put approximately 12 $worth of gas to meet the 1/2 tank. The vehicle had 5,9 miles more than I was told. The truck had a rough idle and it drank gas, when I picked it up it had just over a 1/4 tank in it. I put 49,00 $ in it to fill it up, drove two miles to my daughter's home and loaded the bed frame, two night stands, dresser and mattress/base. That was it, it was barely 1/2 loaded at a single layer...no boxes, no other furniture and nothing else of any weight. I drove around 129 miles and it drank almost 3/4 of a tank of gas, barely ran over 60mph, idled rough and died twice. I will never rent from U-Haul again

SHAWN B. 
Évaluation :
5

Nice professional place!

Darren V. 
Évaluation :
4

I was pleased with my transaction with Uhaul.

DWAYNE H. 
Évaluation :
5

Always great service friendly and helpful

Burnice G. 
Évaluation :
5

UHAUL at Tulsa Greenwood District was excellent. Your after hour return app needs work! Spent over 30 minutes trying to get it to accept the required photos.

Jeffrey S. 
Évaluation :
4

You can not text me at 4:36 am with this survey.

Fayetta W. 
Évaluation :
5

Kari and her team were extremely caring, helpful and professional. Great experience!!

Floryda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Discounts! Lol!

KEVIN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tracie M.  |  Expérience générale 
Évaluation :
5

Not sending text messages at 4:21 am

Robert H. 
Évaluation :
4

Staff was very friendly! One of the tires had low air and the notification was on when I got in the van. I put some air in it myself but would have like to have that done by the provider. Otherwise great experience.

Rosie W. 
Évaluation :
1

Make sure the equipment works right

lillie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
3

More rapid check is on equipment. I feel like the delay of over a day in giving my receipt is not appropriate.

CHRISTOPHER W. 
Évaluation :
2

I will not return to this location. I requested a dolly with the truck. I did not get one. That's fine, we survived without it. However, I am still being charged for the dolly. When I returned the truck, I disagreed with the charges and wanted to dolly charge removed. I returned the truck after hours so I was told through the app that I would hear from someone within 48 hours. It has been a week, I have not heard from anyone and now I have received an email with charges that include the dolly.

MELISSA M. 
Évaluation :
5

Good job!

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anginetta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaland B.  |  Premières impressions 
Évaluation :
5

Bien

Joseph G. 
Évaluation :
3

Did not see a person there. Just dropped the trailer and checked out on line

ROBERT D. 
Évaluation :
5

We frequently use U-Haul and this store has become my go-to location. The staff is friendly and helpful. Will definitely continue to do business with them!

Nancy B. 
Évaluation :
4

Continue to present as a professional, being pleasant and informative. Other than the difficulties I experienced when trying to contact this office by phone everything else was great. Thank you all for your help.

Gwynette C. 
Évaluation :
3

Bien

Precious R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth B. 
Évaluation :
3

When I went to pick up my uhaul, one of the employees was very rude and brash with me.

SEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany M. 
Évaluation :
5

Excellente expérience

Melville M. 
Évaluation :
5

The tire had an issue but the guy that got the vehicle for me helped a lot and did a great job.

COREY T. 
Évaluation :
4

At pickup the woman was very nice and helpful. At return, a different woman was not. My spouse drove the truck around back. I went inside because I didn't know if we needed to do anything else. Waited in line. Woman asked where the truck was- I told her it was around back and asked if I needed to do anything else. She barked at me to "toss the keys in the box. We are closing". There was 30 minutes left until closing time. If you don't want to deal with customers returning equipment at least have a sign up stating the process.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie M. 
Évaluation :
1

the cargo van had roaches. So nasty! We told the guy at the store and there was nothing said about making it right. This is the last time I will use Uhaul for anything!

Christina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILL M.  |  Expérience générale 
Évaluation :
5

Merci

trudy h.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryant D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alean A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John &Karen G.  |  Premières impressions 
Évaluation :
5

Curtis was super awesome and super helpful and worked really hard to make sure we were getting what we needed

Meriah P.  |  Premières impressions 
Évaluation :
5

Excellent service

IVAN L.  |  Expérience générale 
Évaluation :
5

Friendly and informative staff.

Brian H.  |  Premières impressions 
Évaluation :
5

Excellent service and professionalism

IVAN L.  |  Premières impressions 
Évaluation :
1

Had a 5'x8' trailer and discussed the contents and I was given a storage unit 5 feet off the ground that was a 5'x5' square, 8 feet tall. The unit itself was useless. The door outside wouldn't open

Dylan R.  |  Expérience générale 
Évaluation :
4

Staff was busy but excellent. Very helpful and friendly.

Laura L.  |  Premières impressions 
Évaluation :
1

Your staff are terrible at this location. We were harassed for parking in the handicap parking (with placard) so they could park your Uhaul van for advertising. Terrible staff all around.

Caroline G.  |  Expérience générale 
Évaluation :
5

nice

Connie F.  |  Premières impressions 
Évaluation :
4

Considerate employees. Not much flexibility.

Patricia E.  |  Expérience générale 
Évaluation :
5

This storage was great, the only thing I think I should be given was a prorated refund. My storage was from the 15th to 15th I move out 8 days later.

marsha g.  |  Expérience générale 
Évaluation :
5

Thank you!!

timothty m.  |  Expérience générale 
Évaluation :
4

Everything was well kept. Just problems with water leaks when it rained

Susan S.  |  Expérience générale 
Évaluation :
3

The staff was short handed most of the time. One guy though was over the top customer service centered. We called and and checked on us, it was great! If all the workers were customer focused

Nicole B.  |  Expérience générale 
Évaluation :
1

Poorly maintained facility. Hard to move items around storage areas because of poorly designed and maintained entrances, sidewalks and parking lots. Elevator broke several times while renting storage.

Andrew A.  |  Expérience générale 
Évaluation :
5

Thank you....

timothty m.  |  Premières impressions 
Évaluation :
4

Employees helpful when asked, but I would suggest training to greet each customer as they walk in and asking how can we help you today. Higher touch initiative, but would separate you from others.

Jeff R.  |  Expérience générale 
Évaluation :
3

Could of explained the storage lot better by letting the person know that you have to walk up stairs and carry your stuff up 10 stairs because there's no way around it not know if the person is able

Diana H.  |  Premières impressions 
Évaluation :
5

Keep up the good work

Latasha H.  |  Expérience générale 
Évaluation :
3

Freindly staff and very clean grounds and store.

Shannon G.  |  Premières impressions 
Évaluation :
5

Great staff great customer service

Dedric M.  |  Premières impressions 
Évaluation :
5

The U-Haul at 504 E Archer Tulsa, Ok Is one of the best storage facility I had ever used. Thanks you again,

Clifford M.  |  Expérience générale 
Évaluation :
3

Need more friendly staff

Kelli P.  |  Expérience générale 
Évaluation :
2

Locks kept getting put in my storage unit by accident. Gaining access was always dramatic and never easy and the Elevator was broken multiple times when I was trying to move things in and out.

kara l.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.

Travis W.  |  Expérience générale 
Évaluation :
3

Staff could be more engaging and the elevator could be replaced

John S.  |  Expérience générale 
Évaluation :
3

The customer service was horrendous. Also when I was moving stuff in to the unit I was kicked out of the building earlier than when it closed because the person on duty wanted to leave work early

Bailey T.  |  Expérience générale 
Non reviews have been submitted for this location.

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