Staff was friendly and accommodating. For the last 6 UHaul rentals I have used this location. I showed up on-time for a 1:30 PM pickup rental. The truck I rented arrived 1,5 hrs late due to the previous renter not returning it on-time. Staff was apologetic and offered me a box truck in place of the pickup since there were no pickups available. The equipment I was hauling could not fit upright in the box truck. My first order of business was to haul old lumber to the dump then move equipment. The dump closed at 3:15 PM. Hence I will need another rental for cleanup. PS. They called the late renter 3 times with no answer. I'm sure he knew what the issue was and should have been charged for my inconvenience. Typical scumbag asshole not calling back. He dropped the truck and ran without coming in to apologize.
paul lCustomer Reviews for U-Haul Moving & Storage of Guilford
Testimonials From Recent Customers
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Great service team working there. Check in and return was fast and smooth, excellent GMC Van. So much better than the Ram my friend rented from some other company
Kevin SI rented a 20' truck and was just handed the key, no one from U-Haul came out to do a walk around of the vehicle and make sure all the lights worked etc... Another area for improvement, I asked the rep if the truck had a USB charger port and he did not know, I asked if the truck was Bluetooth capable and he didn't know. The truck actually had both and the Bluetooth register was full and I needed to delete all the previous renters out so I could add my phone in for GPS directions, this should be done after each return. Once I got on the road I realized the front alignment is off by 1/4 turn and the truck pulled to the left. I paid over $3K for a one way rental to go 850 miles and did not see the value in service or equipment.
Michael NExcellence all around
Jacqueline cGood experience
Raymond Lrobert was good
DANIEL V | Premières impressionsGreat customer service at this location as usual
Michael LUpon arrival, logging in to approve and take pictures of any scratches and upload did not work. And also upon return of the van the office was closed, and I had to scan my contract to check out. The scanning did not work. It was cold and rainy, and I spent a long time trying to successfully check out. I finally decided to wrap the keys up in the contract and put them in the dropbox. The next day I received a correct bill so I would ask that you make your scanning app more user-friendly. .
Jean GThe young man who waited on my was extremely kind and friendly and very helpful. I don't see his name on my contract but he should be recognized for his excellent service.
JAYNE M | Expérience généraleExcellent service à la clientèle. Employees are very pleasant. General manager Robert works hard to keep his employees and his store on the top of their game. Most positive results.
Anthony SVery easy staff was great
donna gGuilford location is the best Uhaul location in the USA. #1
Daniel MThe staff was efficient, friendly, and communicative. I have used U-Haul for both cross-country and local rentals and never had an issue.
Steven YVery professional, prompt and deficient service install was recently priced as well.
Michael BExcellent customer service. All the customer representatives are very good, quick and efficient. Robert the manager is first rate.
Anthony SThe staff was helpful and pleasant. The truck was older and well used but served it's purpose fine with no issues. The invoice was the amount quoted. We used some labor help from the list on the app and they were excellent.
Dave NI selected check-in using the app. However, when I went to get the keys from the outside box, they were not there. There was also no dolly in the truck. It wasn't an issue since the store was open so I could walk in, but I'm not sure what I would've done after hours.
Alexander GVehicle had several inches of snow on it. It was snowing when we picked it up, but the full accumulation from the previous snow also needed to be cleared. An ice scraper or broom would have been helpful.
Karla BNothing clean prompt,friendly,helpful
Polly LNothing that I can think of at the moment, this location is great!
Jeffrey RNot take 10 hours to install a hitch... I had to rearrange my day several times and inconvenience a friend for 7 hours of his day just to wait around.
Matthew HNot much room for improvement! I have rented often at this location and the staff is awesome! Super friendly and helpful. I would highly recommend.
Steven MI had difficulty opening the side-rolling door from the outside and could only open it from the inside. Fortunately, I didn't have much stuff, so I could access it, but if someone stuffed the van, that would be a bigger issue.
JOHN HRestroom overflowing trash for days, dirty toilet constantly Snow blocking unloading/loading area No ice melt placed on ice at loading unloading areas (its been over a week since snow and lot near loading area is icy) Staff do not seem to be all that busy, cannot understand why they don't make daily rounds to check areas and address issues
Diane H | Expérience généraleFriendly staff and easy process to rent unit.
Jennifer C | Premières impressionsVery Good Experience…friendly employees, pick up and drop off was quick and easy.
Melissa Lwarmer customer service
Jenina YI've been charged twice. I've repeatedly called and it hasn't been fixed. First I was overcharged,, they made up the mileage and added 20 miles to my total. Then they "fixed" the issue by recharging me and not deleting the overcharge. They are pleasant and laid back but efficient and accurate is more important when dealing with people's money. I'm going to have to go through my credit card company which is inconvenient and a hoop too many.
Jennifer PCheck tire pressure prior to rental. If low, fix the problem not just add air. Tires were old and lacked traction in slush conditions.
David HStaff at Guilford U-Haul were extremely helpful in setting up and explaining usage of the U-Haul truck. 5 Star Experience !!
Wendy SI chose a 7 AM pick up and because it was New Year's Day the store did not open until 9 AM my keys were not left in a lock box as I had requested so we spent almost an hour on the phone being transferred to different different customer service specialist to remedy the situation
Corey ADuring one of two rentals, we tried to reach the store directly, calling 5 times, and it redirected to a central number every time. Would be helpful if someone there answered the phone. Otherwise, it worked out fine.
JULIE HFast and easy drop off
Timothy BVery helpful staff, offered valuable advice, excellent spacious faculty both inside and outside.
Gregory VStaff was friendly and competent.
Paul HGreat service very courteous sales people ,Well maintained equipment, even with 100 000 miles on the van , I will use the Guildford location again , i’ve used U-Haul for 50 years , I can’t remember when I’ve had a bad experience
JOHN BWanted to rent pickup truck for 3 days and was informed that they don't do that? Inquired if that was corporate policy? "No, it's my policy, I'm the general manager" There are no signs indicating such. I was put off by this along with push back as I continued to try to reason why this was. Got the answer that "he doesn't make any money if he rents out for any length of time". Which sounds like his problem... not mine. I eventually got rental for two days. GM really acted like a 'dick'... You might need to remind him that he is the face of U-Haul... and how his actions reflect upon how U-Haul is perceived in marketplace. Truck was immaculate, facility clean, process easy, location convenient, price excellent... but customer service erased all that.
John BVery positive experience thus far, this is my first time storing at Uhaul and so far its been great! Helpful and friendly office staff!!
Diane H | Premières impressionsThanks for making this such an easy decision and equally helpful to execute. Already storing stuff - shortly after signing the contract.
christina t | Premières impressionsvan ready on time with easy in person checkout and checkin.
Theresa SPicked up truck and trailer truck was at wrong mileage A tenant said he'd fix it never did return to equipment reminded he said he'd have his manager get back to me got a bill for $270 mi or something like that in one day on an in town drove less than a hundred manager has yet to call me after processing this when I saw this on my credit card called can't answer the phone should his manager would be in at noon lo and behold manager never showed up that day still trying to resolve this
Justin MRented smaller cargo van and was impressed by its size, load capabilities, comfortable drive/cabin, mileage achieved and the overall check-in and drop off experience. Would recommend for anyone needing a 1 apt move.
ROBERT ZI have used U-Haul in the past for serious moves, multiple stops, back and forth, etc. This was the first time I needed a truck, locally for a few hours, what a simple process and the local Guilford facility made it so easy! I wouldn't hesitate to do it again!
Douglas DExcellent Customer Service. Great employees. You couldn't ask for a better Manager in Bob Clifford.
ANTHONY SGreat experience. I picked up at the counter which was smooth and quick.
Schuyler SThis is a well-run facility. *****
Gary OGuilford location is the best location in the world!!! Great store and staff.
Daniel MNo issues. Keep up the good work.
Robert MI worked with 2 people there. A lady named Marissa, and a young man, who told me his name, but I have forgotten. If you ask Marissa she will know. They both went above and beyond their job titles. If you are smart you will do what it takes to keep them,
della hI was charged for gas but I returned to the exact amount that I started with. Next time, have an attendant check it with you.
Lisa WUnlike the State street facility in New Haven this location exceeded all expectations. Fantastic Crew here.
ROGER L | Premières impressionsEasy return. The young man on site was very helpful. There was no need to use the app even though it was a night-time return. Good all-around service.
Colum MI would advise a friend to be careful about the gas charge. I was careful to return the vehicle with the same gas I picked it up with. But I was nevertheless charged for gas. Next time, I'll remember to take a photo.
vin cStaff is very helpful and professional.
SCOTT SThe camera feature to upload existing damage photos does not work. System does not allow loading a picture of existing damage and there is no way around it...must either accept the damage and risk being charged for it or cannot rent.
Wayne RYour website is the worst. Stop trying to cross sell everything and why do you take my credit card online then again at the store?
Stephen CLocation was near the highway, professionally run operation, offered after hours drop off. Priced fairly
James CI was charged for fueling even though I filled my tank to where it was when I picked it up. I am sure there is an issue with the fuel gage with the truck I was assigned. $90 of bullshit!
Jason GThe guys who helped me out were awesome they made sure to show me where my unit was and how to access everything I need, even for after hours. I'm switching from.another storage place and i am SO glad I did!
Brianna N | Premières impressionsAbsolutely perfect experience!
LINDA S | Expérience généraleI was impressed at the efficiency and cleanliness of the facility.
Eleanor M | Expérience généraleI just wish there were more larger units. I'm going to end up needing several smaller units which is unfortunate.
Lisa D | Premières impressionsBooked one type of unit and was not available when I got there. Had to switch to 2 smaller units . Very annoying
Michael O | Premières impressionsThe location was great, work for my needs ,and for the time that I need , thank you.
Samuel A | Expérience généraleThe manager was so helpful and nice and really cares about the facility and customer experience. Wow!
TONI A | Premières impressionsCleanest, nicest, most professional storage facility I have ever used. Fantastic, helpful, pleasant staff.
Simon C | Expérience généraleVery helpful and knowledgeable.
DENISE D | Premières impressionsVERY clean. Climate controlled. Easy in and out. Plenty of carts to use.
Barbara M | Expérience généraleGreat service. Excellent staff especially manager Robert.
ANTHONY S | Expérience généraleVery clean facility including bathrooms! Easy access to storage.
Nacia L | Expérience généraleNicest experience I've ever had with working with a U-Haul employee at ANY location. A++++++++++
DARA A | Premières impressionsIt was an easy process. Harrison was very polite, knowledgeable.
Lenore M | Premières impressionsI would have liked to have been offered additional storage options in order to make a decision to better serve my storage needs.
JEANINE S | Premières impressionsVery helpful staff and excellent facility. Perfect for our needs and location.
Clinton F | Expérience généraleOriginally when I went to U-Haul a year ago to rent my storage area, the manager was very helpful and interested in being sure I was well cared for. I was moving and he was especially helpful to see that I got all the boxes and other supplies I needed. Then he helped me to the car with my purchases. That manager is no longer working in this particular location. When I went in most recently, preparing for another move, the staff was disinterested in my presence, did not acknowledge my arrival until I went to them to ask for help. There were no other customers in the store. The staff were all behind the desk sitting and talking. As I was waiting for someone to speak with me, the new manager was bragging about his success, and how wonderful he had done in improving the "numbers". He went on saying how he improved this particular location in a very short time and they are now top ranked. In my opinion, I would rank the service one 1 of 10 at most. - not one person came to greet me when I arrived, - when I went for help I had to wait as they were having this particular discussion - When I asked questions, the answers were brief and unclear, - I had to ask for someone to come and show me, please. - I paid for my items and carried a large stack of boxes to my car without any offer of assistance while multiple staff sat behind the desk with no other customers in the store. This would never have happened under the previous manager and staff who he managed. They were always attentive, interested in my needs, and ready to assist in anyway possible. Frankly, the numbers make no difference with this type of poor service unless all U-Haul cares about is the bottom line. I hope this comment is taken and used to make improvements. Everyone can learn and everyone should have a chance to correct their mistakes.
MERRIE H | Expérience généraleHaving reservations handled by the local staff would be more helpful than the national call center as the call center doesn't seem to know true availability
LOUIS L | Premières impressionsRobert, the Manager, is the CONSUMMATE PROFESSIONAL. He is Ready to handle any situation that walks through the Door. Uhaul should feel Privileged to have him be an Associate.
Cynthia B | Premières impressionsThe Manager Bob was very helpful and worked with me to store my belongings with easy access. The original units I had booked didn't work as well as the one larger unit 10x10 and two 5x10 units.
Donna R | Premières impressionsI was treated rudely at a first visit. The gentleman behind the counter refused to reserve me a storage facility and said I had to use your website. And so I did. But I never received a confirmation. So I headed back to your facility and was assisted by a much more professional man. You should improve your staffing and your on line reservation system. I almost went elsewhere.
Mary B | Premières impressionsGreat helpful employees
DALE S | Expérience généraleI utilized Guilford Uhaul for all my needs moving to the shoreline from out of state. I can't provide enough positive feedback in this space for the excellent friendly and supportive staff and the great storage space. Would highly recommend for all moving and storage needs in the area
Jonathan S | Expérience généraleVery clean. Easy loading and unloading to third floor with elevator and provided trolleys.
Laura M | Expérience généraleLock was not provided in unit as promised. Office provided it upon inquiry.
Robert M | Online Move InHarrison was extremely helpful and friendly.
Leslie S | Premières impressionsUhaul lost one of my Uhaul Boxes for over a month. You also charged me for four months, after I moved everything out, for a storage box that didn't exist. I get charged every month and have to repeatedly contest it and try to call to get it fixed. The manager of the Guilford, CT Uhaul never returned my phone calls. However, everyone I've talked to there is nice and as helpful as they can be and I have appreciated all their help even though a few aggravating problems went unresolved for a very long time.
Christine K | Expérience généraleLe personnel était amical et serviable. Please place it super clean. Close to the interstate saves on time. The cargo vans I've rented were newer and good on gas. I would highly recommend this U-Haul location to anyone.
Joseph G | Premières impressionsThis Uhaul location in Guilford, CT. Is a one stop shop for all moving and storage needs. The office is staffed with friendly and helpful people. Their hours are convenient and they are open on Sunday. Available at this location are moving trucks and and a new clean indoor storage facility. Also available here are a variety of different size boxes, and other moving and storage supplies. This is my go-to Uhaul location.
Seth W | Expérience généraleThe staff was outstanding!!!! I had many interactions with several of them, all were professional and yet very helpful!! This was hands down the best facility I have ever seen!!!
Harry T | Expérience généraleProfessional friendly helpful staff
LINDA S | Premières impressionsThe 2 guys who assisted me were awesome in explaining how to access the unit
Anna R | Premières impressionstop notch service every time at this location. Staff is friendly and helpful. Where can I get a Uhaul beanie?
Seth W | Premières impressionsThe young lady who rented my storage unit to me was excellent. Knew what she was doing, thorough, kind, tough to find employees like this these days. Young, dark hair, working Sunday in Guilford.
William S | Premières impressionsI went to the Guilford location to reserve a truck as well as rent a storage unit. Both were done easily and efficiently.
Mary M | Premières impressionsThe staff member that took care of me could not have been more helpful. He was friendly and bery professional - excellent service.
Cecilia B | Premières impressionsThis is the second time I have had a problem with uhaul. I completed an online reservation well in advance and after we load up our entire home into a truck, we get to a storage unit and the man at the desk tells me he doesn't think he has a unit available. After telling him I reserved a 10x10x10 online, he said people who walk in the door get first come first serve basis. At 5 pm and all other storage options closed at this point, we were quite upset with the fact they gave our storage unit away to someone else. Thankfully the guy came back and said he had a 10x10x8 but I was still going to be charged the same rate. Because we were so tired we just took the unit. There were barely any dollys to use. We had to borrow someone else's since we were now on the second floor. Needless to say, once I take my things out of the unit, I don't know that I will use uhaul again. Expensive and unreliable.
BRITTANY A | Premières impressionsWe are pleased with the Guilford U-haul experience. We had to store our entire two-bedroom apartment for less than a month, therefore we chose two units of 10*10*8 size. Our units were on the second floor but the building had multiple furniture dollies that you can use in the elevator, so it was easy and fast. We chose this location because it was secure/ climate controlled/ accessible. Additional information: -staff was always nice -the building has electronic card access -we got the locks for both of our units free of charge -the times we visit our units, the building was always clean -the bathrooms were clean -loading and unloading zone was very convenient and easy to access
Irma D | Expérience généraleEverything was simple and extremely convenient, very well managed and thought through.
Andre P | Expérience généraleGarren Keith, the manager, is knowledgeable, friendly, professional, helpful in all ways. A pleasure to deal with.
Mark S | Premières impressionsClean, convenient, easy access. They even offer lovely restrooms. I recommend this location highly.
Linda W | Premières impressionsThe employees are extremely helpful
DALE S | Premières impressionsI am in the storage business and manage 3 facilities throughout Connecticut and I choose to store my things with UHaul Guilford.
Kelly S | Expérience généraleAlthough the rep was nice, the service was very slow and it took at long time to check in. I had to come back later in the day because the rep needed to take care of other customers in line before he could show me the unit. I had another appointment and couldn't wait for the rep to take the same kind of time with the others as he had with me.
NAOMI M | Premières impressionsThe person at the desk was too soft spoken I had to keep asking him to repeat himself and speak louder Other then that it was a great experience
james t | Expérience généraleThe online special included a lock and the employee at the store confirmed that. However when I got to the location, they stated had they did not have any locks to provide me therefore I had to provide my own lock which was frustrating!
Alfonse P | Premières impressionsNice facility and handy equipment. The day I was there there was only one young lady working the desk and there were people waiting. Need more staff.
Cookman B | Premières impressionsI paid for the unit and also rented a truck. When we got to the facility one door accepted my code but the other door Would not. Still waiting to unload truck
Peter D | Premières impressionsI found Guilford facility to have friendly people.
JAN U | Expérience généraleReally well-managed facility. Great manager and staff. No propblems, at all, in two years of storage. Merci.
James E | Expérience généraleThe unit was great and clean, and the staff was helpful. The problem was access to the unit due to electrical issues and the door not opening. Constantly had to get staff to give me access to the building especially in the very early or late hours. Hopefully all electrical issues have been resolved.
ANTHONY S | Expérience généraleGuilford was great the one on state street in New Haven was terrible was no good and I would discourage anyone from ever going there New Have workers were rude and said my resevation number was not a reservation number
james t | Premières impressionsGeneral manager was so nice and helpful!
DENISE L | Premières impressionsGarren was very helpful. An excellent representative for uhaul
Arthur M | Premières impressionsGreat facility. Garren and his staff are very helpful and friendly
Kevin M | Expérience généraleGarren Keith and other associates were always ready to help when we asked. It appeared that Covid-19 protocols were observed by all staff members each time we visited. We used our storage locker as a temporary holding spot during our move from former to new residences in Guilford. The range of supplies available at the store gave us what we needed to protect belongings during the move. We'd certainly use the Guilford facility again when and if we needed it. We're also glad that UHaul found a way to fully utilize the former automobile dealer facility, thereby avoiding further community and zoning controversy that erupted when initial plans for a multi-story building resulted in local neighborhood resistance. Guilford and UHaul both came out ahead on this one! Jeff Freeman
Jeff F | Expérience généraleSimple rental/check-in process. Location was clean and staffed with helpful people. Check-out was straight forward with no surprises. Would absolutely recommend the Guilford, CT U-Haul location for secure/convenient storage. Best of luck with the expansion...Guilford needs more personal/business services for residents. U-Haul is a great example of how large retailers and small towns can co-exist.
Paul E | Expérience généraleJared and Jonas were excellent. Very efficient.
PETER C | Premières impressionsGarren is FANTASTIC!
Kirsten J | Premières impressionsI Didn't answer question number 3 because the facility was under renovation-therefore much activity and noise- all for a good purpose. Overall a good experience with the manager being well informed and helpful. I certainly would recommend your facility to my friends. The one thing I was vexed about was having to provide a backup name that had a different address than mine. I was planning to use my wife as a backup person. I was told that wasn't possible because a couple had done that and they both died at the same time so there was no one to notify ,presumably when the monthly bill was not paid. It seems that the probability of simultaneous or near simultaneous deaths of a renter and his wife is quite low and therefore there shouldn't be that requirement of a different address.
William J | Premières impressions