Évaluations des clients U-Haul Moving & Storage of Hamden

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hamden

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Scott L. le

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I booke the reservation online two days before using the truck. This made checkout very fast, and the truck was available right away once I arrived at the Hamden, CT rental location. The visors on both driver and passenger sides were broken, and did not attach properly in the "Up" position. This made them droop and cover the upper portion of the windshield, which made it difficult to see streetlights and signs above the road. Otherwise everything was great.

Rachid H. le

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Respect the time and money of your customer and hire professional employees

Linda W. le

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Truck smelled like urine. Agent was very rude and inconsiderate. Handled customers at the end of a long line, made everyone else wait. I notified him that I'm disabled and he had no regard to my issue.. NEVER AGAIN!!!

Ralph C. le

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GREAT customer service. This is a dying skill set. These guys are good for the U-Haul Brand

Naiska C. le

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When reserving by phone I was told the storage units are prorated, I found out at checkout they’re not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.

Bryan J. le

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Staff at location was amazing. Only negative aspect of the process was being bombarded with 4 separate phone calls from the orange call center asking me if i was returning said truck on the agreed upon date. Maybe restructure if they have that much free time.

George P. le

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Lack of training of employees on hooking up trailers to vehicles lack of training for employees for not knowing what they're doing in the office very unhappy with my experience there two different price quotes employees had no problem talking about other employees to customers not good

Peter F. le

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Le client n'a pas laissé de commentaire.

Linda V. le

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Le client n'a pas laissé de commentaire.

Glenn K. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

Romel C. le

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Le client n'a pas laissé de commentaire.

Joan N. le

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The person signing me in was very professional as was the two men signing me out. Thank you.

james c. le

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these guys are the best!!!!!!!!!!!!!!!!!!!!!!!

Brandon J. le

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Le client n'a pas laissé de commentaire.

James C. le

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Same as above.

Thomas P. le

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Passenger side mirror was slightly loose on swivel mount. Had to pull over to readjust mirror several times.

Annette S. le

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Nothing.

Gary B. le

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Le client n'a pas laissé de commentaire.

Milagros P. le

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Le client n'a pas laissé de commentaire.

Leon B. le

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Le client n'a pas laissé de commentaire.

Albertha N. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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Have ramps available

Felicia H. le

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The gentleman who waited on me had great customer service and knowledgeable of the size trucks. The check in and out was ez

James s. le

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Make sure trailers are cleaned out before rental.

Alice K. le

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Efficient and friendly employee at drop off

Ranendra D. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Rented a truck for our school. We require a W-9 for all vendors. Simple request. It’s public info. The “manager” gives me every song and dance why he couldn’t provide one. Said he went through corporate and they said no. Was obviously lying or didn’t know what he was doing. I emailed corporate sales and was able to get one emailed to me in less than 5 minutes. Second thing....I put 11 miles on the truck. They originally tried to charge me over $31 for gas. They were able to lower it to $18 but on what planet would this make sense? I know the trucks are old but at 2 miles per gallon it may be time to put the truck down Old Yeller style. On the plus side, it didn’t break down, so there’s that.

aiysha p. le

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Le client n'a pas laissé de commentaire.

Lindburgh S. le

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Le client n'a pas laissé de commentaire.

Emarie H. le

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Very professional and informative about the return procedure. It was busy and my agent stayed focused on me and my return while answering a question for another patron. The way he did it made both of feel important.

Gilbert G. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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The new Panel Vans are awesome & the staff @ Dixwell / Hamden was great - very busy day, but they were doing a great job.

Bill The M. le

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Le client n'a pas laissé de commentaire.

george d. le

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they were very helpful and courteous

Nicholas K. le

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Nothing- everything was amazing!

ronald c. le

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N/A. Service was excellent. Truck was clean and ran well.

Mathieu A. le

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Le client n'a pas laissé de commentaire.

Javier V. le

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I had to rush to bring the truck back because they never asked me how much time I needed. When I called the manager back he basically said I was lying and I had to bring the truck back that same night five hours later. I had to rent another truck for my competitor just to be able to keep my stuff overnight in the truck until I can get the key the next morning

AJ M. le

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Everytime i tried to use the website for the night drop off the site would crash. Was very frustrating.

William G. le

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Two complaints: 1) The location of the uboxes was changed without informing me. I did not receive an email, text, or phone call alerting me to the change and ended up going to the location where I made the reservation. 2) It turns out that the location I made the reservation for cannot handle uboxes. I should not have been allowed to make the reservation there online. That information should be available and customers should not be allowed to reserve uboxes at a location that does not handle them.

Francisco R. le

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Le client n'a pas laissé de commentaire.

ALAN H. le

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Everyone was very helpful in our week of moving from our house, often carrying our box purchases to the car.

carlton s. le

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Le client n'a pas laissé de commentaire.

Yolanda J. le

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Uhaul take good care

Amy S. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Dorothea B. le

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Le client n'a pas laissé de commentaire.

kathleen s. le

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The staff are very kind and professional. I will recommend this location to my friends and family.

Robert H. le

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Le client n'a pas laissé de commentaire.

SANDRA M. le

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Nice bunch of guys that work there.

EVAN W. le

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Le client n'a pas laissé de commentaire.

Catha C. le

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Was not aware that back roll up door of 10’ truck did not have a lock. I would have purchased a lock from U-Haul if I was aware of this.

Norman S. le

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Le client n'a pas laissé de commentaire.

Guy G. le

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Really nothing. From picking up to dropping off the two men that I dealt with were outstanding. They were knowledgeable, professional and engaging. This is the third or forth time we have rented a cargo van and have always been delighted with the service. Will continue to use this U-Haul location and recommend to anyone looking to rent.

cheryl s. le

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The guys at the desk were awesome and extremely helpful.

dave p. le

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Le client n'a pas laissé de commentaire.

Harry S. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Le client n'a pas laissé de commentaire.

Douglas S. le

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Le client n'a pas laissé de commentaire.

indra h. le

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Le client n'a pas laissé de commentaire.

david c. le

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Renting a pickup for a day could not have been easier

Edward F. le

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Shorter safety chains on the trailers would be nice

Christina W. le

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The people who checked the truck in were very nice, professional, and friendly.

Coleman F. le

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I never received my deposit back yet. Still waiting. You can work on a speedier refund. Thanks.

Jennifer C. le

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Long wait to drop off a vehicle. Limited information about the process. Signs say wait in the vehicle but no one came out.

Elizbeth R. le

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Very pleasant and helpful staff.

verona w. le

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Every thing was great

Karen C. le

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Le client n'a pas laissé de commentaire.

adam b. le

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Le client n'a pas laissé de commentaire.

Susan H. le

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I didn't realize the main entrance was the main entrance. There are "Equipment Return" signs on both sides of the entrance driveway. I drove past your place initially and had to turn around.

hellen s. le

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I was given the truck with 3/16 of a tank. Doesn't make sense. Had they given me a full tank, I wouldn't have tried to guess how much gas I would need for the 2.5 hour drive, and wouldn't have overbought gas. That wasn't considerate.

MICHAEL H. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

sherman m. le

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Not happy with the employee that help me with my drop off of the AT trailer and I would like to speak with someone the employee made me drop it and park it and that’s not my job and the trailer dolly was at the front at the drop location my number is 475-243-6545

Jacquelynn W. le

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Le client n'a pas laissé de commentaire.

Victor P. le

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This is a excellent location to rent from. People are always knowledgeable and professionals in what they do. I have rented many times excellent job . Keep I up the great work.

Jeffrey H. le

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N/A

James D. le

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Le client n'a pas laissé de commentaire.

james c. le

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these guys always take care of me,mr. chapman

Brianna S. le

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Super easy return

Ronald H. le

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I informed them of an issue I was having with the door and they just told me it looks like it’s coming off track which is normal. I stated to them how that made my move hard and they replied that there was nothing they could do, not even an apology.

william l. le

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Le client n'a pas laissé de commentaire.

Linda W. le

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Le client n'a pas laissé de commentaire.

Tanya F. le

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The staff was friendly and very helpful. The truck I drove had the engine light on and passenger door sensor also came on if door was not shut properly. I did advise staff when I returned vehicle. This truck was almost at 80,000 miles. I know these trucks get used and abused on a weekly basis. These sensor issues should be resolved so that customers have piece of mind.

mike d. le

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Le client n'a pas laissé de commentaire.

kathleen w. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Easy in&out, super personable staff.

Patricia M. le

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Matt who helped me was very patient with me in answering all of my questions about setting up my unit

marcey j. le

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Check the deep side pockets and it smelled like someone was transferring horses or manure I fabreezed it

Emanuel f R. le

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We had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!

Luca L. le

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The back of the truck smelled incredibly bad. I had to spray fabreeze and deodorant to overcome the smell of sigarette and old rancid sweat. The driving seat was extrmelly greasy and dirty as well. The driver's door didn't even close well. This is the worst truck I ever rented. I drove less than 1 mile but after returning the truck they wanted to charge me because the gas line wasn't where it was supposed to be really? You can see it's about there I drove 1 mile so I had to go across the street to put in a couple of gallons to avoid 60+ dollar charge...

Brian P. le

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Le client n'a pas laissé de commentaire.

dewar w. le

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They told me an estimate and when I brought the vehicle back the final price was over $20 more. I understand it’s just and estimate but that big of a difference seemed sketchy to me

Jalal C. le

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Nice large facility.

KEN P. le

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People working there are the best. Easy to work with and very fast in getting your rental truck. The return policy is fast and easy.

Pamela M. le

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Le client n'a pas laissé de commentaire.

Will R. le

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Le client n'a pas laissé de commentaire.

DONNALEE T. le

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Le client n'a pas laissé de commentaire.

felix r. le

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Very friendly and helpful,always!

Richard R. le

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Le client n'a pas laissé de commentaire.

manilal p. le

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The sale associate @ the desk was very helpful & explained to me the policy & procedure of renting a truck. He did a great job. Keep up the good work!

Dennis B. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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The bed of the truck did not look like it was swept prior to rental and the light cover of one of the lights in the back of the truck was off and on the ground. It wasn't awful just not fully cleaned and maintained. Otherwise it was a fine experience.

SAMUEL B. le

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Had some confusion with the rental and how long I was supposed to have it, talked with three different people. Also the return of the equipment was difficult because it was not immediately clear what and how I was supposed to return what I rented because there were no keys associated to return, so ended up just stuffing the contract into the key return

kevin r. le

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Le client n'a pas laissé de commentaire.

ROCCO M. le

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Le client n'a pas laissé de commentaire.

Larente H. le

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Le client n'a pas laissé de commentaire.

scott g. le

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Le client n'a pas laissé de commentaire.

DONNALEE T. le

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Le client n'a pas laissé de commentaire.

Adrienne M. le

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Thanks Matthew !!!!

Janaya E. le

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Le client n'a pas laissé de commentaire.

MARK C. le

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As always, the Hamden location rocks! Everything was done in a timely fashion and in a professional manner. I was very happy with the total install experience. I've been doing business at this location for over 12 years and this is a reason I keep coming back. Keep up the good work, Mark C.

dianne p. le

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Le client n'a pas laissé de commentaire.

John M. le

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Quick and helpful

John K. le

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Le client n'a pas laissé de commentaire.

Towanna D. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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This is the best Uhaul location around. All equipment is well maintained, the staff is always friendly, courteous and quick. I use this location for both truck rentals and propane refills. Keep up the great work!!

Binta R. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Employees are great. No improvements needed. Friendly and happy to help you .

Nancy C. le

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The Store Manager did not want to help me I returned the truck a day before, I contacted them to let them know I was not moving out of town. They kept my money anyway and did not accepted the changes when I called on the 15 and asked them to change the whole thing.

lee j. le

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Le client n'a pas laissé de commentaire.

Shmera E. le

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Le client n'a pas laissé de commentaire.

monica g. le

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I was in and out quickly and that has NEVER happened at the location I would normally use. The staff was very pleasant and helpful. I didn’t know what size worked best for my move but the staff helped me to choose the perfect truck.

Mike M. le

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Joe & Felix were fantastic to deal with.

Linda W. le

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Driver side wiper was broken. It was rainy,icy, sleet, snow. Made it very difficult to see while driving. Mentioned it to the office, clerk not interested. Wouldn't honor aaa/AARP or any other discounts. Didn't offer any kind of adjustments.... Very disappointed.

Joe M. le

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Employees where very nice.

Irene T. le

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Le client n'a pas laissé de commentaire.

Idis W. le

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Le client n'a pas laissé de commentaire.

Sean F. le

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Le client n'a pas laissé de commentaire.

cARLO s. le

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Check out was as anticipated

RICHARD P. le

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Le client n'a pas laissé de commentaire.

Jaminda B. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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You should be able to pick up the truck at one location and drop it off at another. This ost me about $70 due to the fact I had to bring it to the same location and I was literwally 1 block away from a different U-Haul

Shamaine S. le

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Le client n'a pas laissé de commentaire.

DWAINE W. le

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Le client n'a pas laissé de commentaire.

Paul P. le

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the employees were courteous, the truck was ready as planned, everything went well

David P. le

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Le client n'a pas laissé de commentaire.

Cheryl L. le

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Le client n'a pas laissé de commentaire.

elizabeth b. le

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Great facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!

James C. le

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you guys don't need to improve anything,Joe and the guys are the best.

Andre S. le

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Le client n'a pas laissé de commentaire.

Astrid T. le

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Everything was perfect thank u guys ..

jonathan b. le

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The only negative was the cost of the rental.

Jeanette M. le

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Thank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.

akilah h. le

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Nice place, good customer service.

amelia r. le

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Grateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.

frieda h. le

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Very friendly and helpful staff

MAKARNA E. le

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N/A

TRACY C. le

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This facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Thanks!

Curtis B. le

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Staff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.

Nichole D. le

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Staff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.

TIFFANY C. le

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The guys that work there was very helpful!

cynthia f. le

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none

Danita F. le

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Everything was wonderful, especially the people. Thanks

micheal C. le

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Making the reservation was easy and Mathew provided me with excellent customer service.

Lynette J. le

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this facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others

Laura C. le

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Helped us out of a bind when we needed storage in a hurry!

Elizabeth A. le

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The staff is always friendly, helpful, and available!

Sandra G. le

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I had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.

Mellisa M. le

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We have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!

Shannon P. le

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The rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.

Sarah L. le

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all good

Kevin B. le

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The staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.

portia a. le

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Thanks for the help. Very good service