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rikkia b. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Hamden
Testimonials From Recent Customers
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The people at the desk were very friendly and helpful
Debra C.Attach wiring harness to hitch.
Joe U.Your website is abominable. I don't need to be taken through window after window asking if I want more stuff. I just wanted a trailer. Also when I got to the store the price was slightly higher due to a state of CT fee. Your website should show said fee
Stephen C.employees were super helpful and pleasant.
Anthony D.Keep doing what you're doing. For short: Don't change a thing. Great Service
JOHNNY H.Ricky McDonald and staff are very professional courtesy polite and understanding.
James N.Very efficient staff.
Wesley P.The trailer I rented had 1 light out of place. The ramp with a leaf spring support had violently action to it. Luckily no one got hurt. Please stop sending emails at 11pm.
Jordan C.Everyone made the transaction quite easy.
William G. | Premières impressions26 foot truck I rented needs a front wheel alignment and wheel balancing. ASAP
tom A.I recieved a truck where the bed was full of mud and dirt. I was moving furniture so thos caused a conflict. When I spoke with the associate about the issue he acted like it was not a big deal and charge full price.
RACHEL F.My only complaint (and this has absolutely nothing to do with the location/store/staff) is that the seat belts in the vehicle were NOT meant for a plus sized person, lol. Thankfully, i was able to get it on by taking off my coat but that was my only issue.
chana M.Everyone was very professional
Diane J.That's the only you all center I'll use is Hamden Connecticut dixwell avenue. They are always friendly and they never try to change the price like the people in New Haven have tried to do to me several times thanks and have a great day
MICHAEL H.Knowledgeable and friendly staff.
MArk K.Really no improvements except when I return a Uhaul vehicle & pay the remaining balance the following week I try to get a Uhaul vehicle,I'm on E-elert when I all ready payed the debt from the previous week.That is the only issue that I have with the Uhaul company. From Mr.Jahmal Freeman.
jahmal F.Customer service was awesome!
Wanda P.Top Notch in every way!
James J.Aucun
richard N.The young Hispanic young Lady was very polite and professional and very helpful 👍 she made our experience very easy, Thanks and you should give her a promotion she was very polite 😀
JAMES A.Good job.
Errol A.Very Satisfied
Martha D.All was good!
Ruth L.In an emergency, nothing is available. It was a bad day for me and nothing got accomplished. wasted money.
veronica G.GOOD
RICARDO M.The guys that helped me when I picked up the truck were helpful, sympathetic and knowledgeable as were the guys who helped me when I brought the truck back. He even helped me carry a bin to my car!!
Megan S.Thanks again
Igal L.Stop cheating customers out of reserved equipment and making them drive to another location to pick it up.
Steve C.Excellent Customer Service!! Very accomodating
Kimberly L.Excellent
Manshirou O.Everything was smooth sailing from rental to retun
MARLO L.Good experience. I would go there again
Joseph F.Very Good Customer Service
Yvette C.S.O.
Lisa H. | Expérience généraleTHANK YOU! Rented from 3 times! No issues!!!! Great place!!
JAMIE D.Everything was great
Vernessa H. | Expérience généraleBeen calling and no answer charging me extra for there mistake.
RAFAEL N.Anthony at the Hamden location was so nice and helpful!
Lauren P.We had mice infiltrate our boxes and now are our new home. Need more controls around infestation.
RACHEL F. | Expérience généraleIt look's like they don't clean the trucks, they definitely do not wipe down the consoles
Shaun H.Fast and easy great service.
REINALDO M.Customer service was very very poor.
shanakay R.The truck drive terrible. It had no traction and it felt like the transmission was going.
Jeannette J.Aucun
Jessica O. | Premières impressionsMake sure your staff is doing their jobs when reserving vehicles for self pick up. Put me behind schedule when I could not pick up. The staff are really helpful and friendly.
JeLexus W.Same person Who handled pick up as well as drop off was excellent. Quick in and out service.
Mark H.Easy check in easy check out, great price
John P.Only issue was the card reader. Would take as many as 10 tries to get checked in.
Glenn M. | Expérience généraleFaster check out, for all the information entered online, checkout should be expedited without all the same questions going through again! Very repetitive and time-consuming, when a line of people are in there asking all questions about what size trailer or what size vehicle they need and if they can drive it, some of us just want to get our stuff that we know how to use and get in and out not wait in line for 20 to 30 minutes.
Andrew E.Just keep doing what you're doing!
Maryanne G.Very convenient for me. 5x10 just the right size for what I needed to do. Thanks, Kevin
Kevin M. | Premières impressionsThis U-Hall Storage is and has always been very clean compared to some I have seen.
Mildred C. | Premières impressionsI didn't get the young man's name that helped me but he was fabulous! I ordered a van and a storage unit for my son on line - I made a mistake on the storage unit and he fixed every for me - he was pleasant and professional
Aimee M. | Premières impressionsThe only reason why I'm rating average is because you all are so hard to get to answer the local phone in Hamden. I wish you all were more accessible by phone.
Debra J. | Expérience généraleI paid in advance for 3 months in May when I got there in august my access card did not work and when I followed was told I owed a balance which was not true. Additionally there was a lock put on my unit for no reason. The clerk was ready to charge me even though i prepaid.
Andrew D. | Expérience généraleSpecial acknowledgment to Ms. "Shaq" ( cleaning department) it is the cleanest storage facility ever. Your hard work does not go unnoticed. Matt at the front desk is super knowledgeable and explains everything very well to the customers. Most grateful for your dedication. U-Haul and the business manager should acknowledge these essential workers.
Jose S. | Expérience généraleThe hallways are a bit small considering this is a storage facility and people are usually moving with large items such as couches.
Bailey B. | Premières impressionsThank you for your services
Estella M. | Expérience généraleThe staff were always friendly and willing to help.
ELAINE H. | Expérience généralethe key cards did not work
dominic M. | Premières impressionsAsked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn't even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I'm late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.
Coby S. | Expérience généraleMy experience with uhaul was perfect. The moving process was made so much easier with uhaul's resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I'll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I'm even going to invest in UHAL stock. Thank you all for making my move easier.
Tom M. | Expérience généraleThe staff was very helpful
Vernessa H. | Premières impressionsThe manger Felix , wouldn't let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn't even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don't excuse the fact how he talked to me and how Felix acted.
Pairs M. | Expérience généraleSlight hiccup with storage unit that was fixed quickly and professionally.
Coby S. | Premières impressionsGreat service. Very pleased
dolores S. | Expérience généraleKeep this way all the times!!
ABRAHAM H. | Expérience généraleVery professional staff. Courteous and helpful.
MICHAEL J. | Premières impressionsAlways excellent staff, very understanding, this why i use uhaul.
ROSE J. | Premières impressionsWhere is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT
Steven B. | Expérience généraleFrom the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.
Melissa R. | Expérience généraleThe manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them
Pamela S. | Expérience généraleEasy check in and out
MICHAEL A. | Premières impressionsNever again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!
ALLEGRA K. | Expérience généraleVery dark in the room itself but overall a great experience with very helpful staff!
Giavanna C. | Expérience généraleCourteous and helpful Easy to use
Sayed A. | Expérience généraleAucun
ABRAHAM H. | Premières impressionsThis was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn't have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0,43 cents for extra mileage.
Mariel C. | Premières impressionsExcellent service
Lauren O. | Expérience généraleThe staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.
RITA C. | Expérience généraleThe only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.
Laura L. | Expérience généraleThe smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.
Alexis L. | Expérience généraleI will always use u-haul for my moving needs
MAZATTA M. | Premières impressionsGreat experience
derek t. | Expérience généraleI had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.
TIMOTHY H. | Premières impressionsStaff was super helpful in getting me set up.
Natalie A. | Premières impressionsVery helpful and accommodating. Would definitely recommend this location.
Lauren O. | Premières impressionsThanks
Rae P. | Premières impressionsThe only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6,17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff
Laytisha C. | Premières impressionsEmployees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.
Jenny B. | Premières impressionsThere was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.
Alexis L. | Premières impressionsAs always, my experience was excellent! The staff was very professional, and extremely helpful.
Cheryl R. | Expérience généraleRepresentative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service
James A. | Premières impressionsJoe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.
Adrienne D. | Premières impressionsWe had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing
DAVID D. | Premières impressionsStaff was always gracious in answering any and all of my questions.
DONNALEE T. | Expérience généraleMy experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.
ROMAN G. | Expérience généraleI had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!
joseph c. | Expérience générale