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Andrew N. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Hamden
Testimonials From Recent Customers
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Great experience will be back to rent a trailer again for sure
David B.This truck was very unsafe, I had to waste hours trying to return it as well, since your app and website don't work. I've detailed the problems with customer support, but i had better not have to pay one dime for.this.
JONATHAN H.Can't think of anything now
JULIUS M.Customer service was excellent.
DAVID P.The associates were efficient and friendly and professional. Excellent service.
WILLIAM D.Don't mess up a good thing.
KEITH R.Don't know. Everything I needed was done
JOHN Z.The chains in the gate need to be replaced.
DAVID A.Great experience
JUSTIN H.I requested a 15 foot truck but they only had a 10 foot truck available. I requested a furniture dolly and a hand truck but they were not available either. I was assured the ten foot truck would fit all of my stuff but it didn't. I filled it to the brim but still had to make two trips back to New Haven from NYC to load up my SUV with the rest of my stuff. Not having the 15 footer and other equipment I requested made my move hectic, stressful, and extended it several days. This was an awful experience in moving.
NEEL R.Not much to say, it only took about 5 minutes and I was done.
PETER A.Give more time for customers to use rental truck. I think 4 hours is not enough time
SHIRLEY N.The employees at Hamden location were amazing!!!
Nicholas D.Excellent service, and friendly.
Santina W.The staff at your office are excellent; Kay was particularly pleasant and helpful. But there is something terribly wrong with your telephone answering system. I didn't know how to open the back door of the pick up truck. I wasted more than half an hour to contact someone at the office. No one answered, so I had to drive all the way back to the office with the truck loaded with breakable material to learn that I should have pushed the open sign of the remote twice!
PARVIZ S.Staff is great, polite and helpful
Scott H.The employee came right out to help me return the truck and get everything checked out. It was so smooth and easy!! Definitely would recommend!
BETHANY D.Aucun
Albert R.Awesome
LUIS M.Excellent quick services
David T.All employees are friendly , helpful. Great just the way it is,
JOSEPH M.Nice experience. Reserved tuck on line. Next day pickup was quick easy. No nonsense. Decent price. Drop off was just as easy. Staff was informative and polite. Refreshing change in todays world.
LORRAINE P.A couple of issues with the truck that should have been fixed. The truck had a bad transmission grind, and an 12 volt lighter electrical issue. It didn't work
John K.Continued cleanliness and customer care.
RICHARD D.The interior or driving compartment of the van smelled really bad, like a rag was left to moulder. Other than that it was okay.
RODERICK L.great service and staff
DOMINIC T.Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.
Adrienne D. | Premières impressionsService and staff interactions were good. The truck cab and box were filthy and vehicle was in poor condition. Oil light constantly on, rough idle, no parking brake, etc.
Joseph L.Customer service was quick and friendly! I will definitely come back when needed!
LINDA M.Upon the return I was charged for gas, when I shouldn't have been. I filled up the gas tank (per the specifications on the contract) before I returned the vechile. I think the gas charge should be removed. Please advise.
DANIEL S.Everything was fine. No improvements needed
DAVID S.Very, very helpful and organized. Would highly recommend !!
patrick K.We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing
DAVID D. | Premières impressionsThe on-site employees at pick-up and return, as well as the representatives I reached via chat and telephone to extend the duration of my rental twice, were personable and professional.
Matthew C.The staff were helpful. My project was seamless.
MARGARET M.Have reserved equipment in stock at guaranteed pickup time.
RYAN B.Poor customer service, did not do an overview if the truck that I was renting. Not friendly at all. Would not recommend to anyone.
Venice R.Very friendly courteous service. Covid sage environment. Very pleased !
MILAGROS C.S.O.
KENNETH O.Very honest employees. I left my wallet in the truck when I returned it and they called to inform me. Again very honest
MILAGROS R.Clean vehicles before next customer
SHARDEENA D.Polite and always very accommodating . Great service.
BETSY D.The guys @ this location are often rude, like they don't want to be at work.
REGINA M.When I rent a truck you say to me when l return the truck I have to filler up to gas. Because it was full. But I use only 8mile and gas price was over 8 $!!!
Sung J.The van I rent it was dirty on the outside and dirty on the inside I was surprised because I've rented from this location before and the vehicles are always clean
WILLIAM B.I did not use the truck for a full day neither did I rent it for a full day. I reserved it till the end of the day nothing more
Christopher M.Anthony the employee was over the top friendly and personable. I was not happy with uhaul online booking process they sent me to another locaiton. Anthony was able to explain the system and in the end made the experience a positive vs negative which it started out as. Send him some positive praise, He made the difference for Uhaul with me for sure! Scott
SCOTT H.Staff was always gracious in answering any and all of my questions.
DONNALEE T. | Expérience généraleThe employees were very friendly and helpful!!!!
ELIZABETH V.My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.
ROMAN G. | Expérience généraleI had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!
joseph c. | Expérience généraleNo complaints except office staff were not wearing masks and had to be asked to don them.
Michael D. | Expérience généraleRep that helped me was very helpful and friendly.
ashley t. | Premières impressionsThe staff and facility was great! A little overpriced but it was good.
TYRESE S. | Expérience généraleEveryone we very helpful and professional and polite, thank you very much.
JAMES A. | Expérience généraleThe service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -"and truck rentals. Thanks again
Dashawn H. | Premières impressionseXCELLENT CUSTOMER SERVICE
Michael Z. | Premières impressionsThe management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.
Gary M. | Expérience généraleVery helpful and understanding thank you
rodney c. | Expérience généraleGreat Location and well run
John D. | Expérience généraleConsumer services was great and fast
lavias P. | Premières impressionsDirty storage unit and I refused to move in the unit.
Jillian K. | Premières impressionsCommunication was horrible, the unit was dirty which is the reason I didn’t move in.
Jillian K. | Expérience généraleExcellent
Joey's C. | Expérience généraleThe Hamden Staff are always polite, helpful and super professional! Merci.
norma s. | Expérience généraleAwesome place of business.
Tanya Y. | Expérience généraleThank you for making it a first floor unit, this makes moving your things way easier 😀
Jackelyn P. | Premières impressionsReserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.
Michelina A. | Premières impressionsI was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service
John D. | Premières impressionsThis Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10
Micheal B. | Premières impressionsThe staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.
mike j. | Expérience généraleThis facility worked well for what we needed at the time. Everyone we dealt with there was helpful.
chris b. | Expérience généraleI made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?
MASIKA M. | Expérience généraleCustomer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you
Deborah G. | Premières impressionsRepeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.
Gary M. | Premières impressionsThe storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.
Hamardo S. | Expérience généraleJoseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life
Chantel H. | Premières impressionsWhen reserving by phone I was told the storage units are prorated, I found out at checkout they're not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.
Naiska C. | Premières impressionsThe staff are very kind and professional. I will recommend this location to my friends and family.
kathleen s. | Premières impressionsVery pleasant and helpful staff.
Elizbeth R. | Premières impressionsEvery thing was great
verona w. | Expérience généraleMatt who helped me was very patient with me in answering all of my questions about setting up my unit
Patricia M. | Premières impressionsWe had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!
Emanuel f R. | Expérience généraleNice large facility.
Jalal C. | Expérience généraleGreat facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!
elizabeth b. | Expérience généraleThe only negative was the cost of the rental.
jonathan b. | Expérience généraleThank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.
Jeanette M. | Expérience généraleNice place, good customer service.
akilah h. | Expérience généraleGrateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.
amelia r. | Expérience généraleVery friendly and helpful staff
frieda h. | Expérience généraleS.O.
MAKARNA E. | Expérience généraleThis facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Merci!
TRACY C. | Expérience généraleStaff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.
Curtis B. | Expérience généraleStaff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.
Nichole D. | Premières impressionsThe guys that work there was very helpful!
TIFFANY C. | Réservationnone
cynthia f. | Expérience généraleEverything was wonderful, especially the people. Thanks
Danita F. | Expérience généraleMaking the reservation was easy and Mathew provided me with excellent customer service.
micheal C. | Réservationthis facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others
Lynette J. | Expérience généraleHelped us out of a bind when we needed storage in a hurry!
Laura C. | Expérience généraleThe staff is always friendly, helpful, and available!
Elizabeth A. | Expérience généraleI had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.
Sandra G. | Expérience généraleWe have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!
Mellisa M. | Expérience généraleThe rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.
Shannon P. | Expérience généraleall good
Sarah L. | Expérience généraleThe staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.
Kevin B. | Expérience généraleThanks for the help. Very good service
portia a. | Expérience générale