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John B.Customer Reviews for U-Haul Moving & Storage of Hamden
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I did not receive a receipt via email.
Philip L.Great Job , busy place but in and out
Bruce C.The van cut off in the middle of the street. I'm very disappointed!
TAMIKA H.Great service and the quality of the cargo can was terrific.
Jacob T.Very helpful crew
andre C.Make sure you check for extra equipment. I ordered a dolly. It was not in the truck so I had to drive back to get it. Luckily I lived just 2 miles away!
TOM O.Efficient and easy. Takes the sting out of the hell of moving
Marianne M.Seamless transaction
Maureen R.Van was very smelling that gave me a bad migraine and I had to clean some of it out I told the worker when I got back because I couldn't return to get another one I was on a time limit and he didn't even give me credit towards the truck that's not a good business
ANN C.Everyone on site was friendly & clear & eager to help. Great attitudes. Renting another truck this week & will return from this site.
Marianne M.Nothing -- easy access, nice staff
Maury K.Everyone that works there are really nice and helpful, Thank You for The Great Customer Service!!
Sheila R.Very profesional staff
Victor P.Excellent customer service!
Frank P.I always appreciate doing business with this U-Haul location. They always have my vehicle ready when I arrive. Very supportive, and respective-full of my questions. No stress whatsoever...
ANDREW L.Nothing… Everything is perfect, clean and the staff is JUST AMAZING (all of them)
Ricardo R.Friendly and efficient customer service that made be picking up of the truck a simple procedure. Specialty items put in the truck as ordered online and the cost to rent the truck was very reasonable. Could not be happier with the process and will definitely use this U-Haul facility again as need be
Richard K.My friend loss her phone we believe either in the truck or on the property. The young lady who answered the phone was rude and took my being upset about being told the phone was not on the property personally. I could hear her telling the manager “This lady is yelling at me….†Not professional at all.
Adrienne S.easy and quick drop off
James M.No improvement. Excellent service Professional staff.
Connie W.The rep should of told me I didn't put enough gas in the truck and gave me the opportunity to go and put more in instead of just charging me an insane amount for gas.
KESHA J.The Hamden location was convenient, clean and well-run. Staff were eager to help and friendly. The truck was clean and in good condition.
Jonathan H.The only problem I found is before I left with the truck I did not check the windshield wipers and my driver's wiper had a split in it and it was right across the windshield where you driver's eyes are but I pointed it out when I came back and they said they would take care of it
JOSEPH D.The staff were always friendly and willing to help.
ELAINE H. | Expérience généraleIt was very easy and fees were transparent.
Raquel C.No tengo comentario todo estubo exelente lo recomiendo a todo el mundo
Luis M.The equipment return area needs be be swept and gone over with a magnet after each return. I could see debris that I was not willing to drive through.
David C.The guys working there were very nice, polite and great to deal with.
Clinton T.Clek was extremely helpful and friendly.
karen W.Staff were personable and informative. Would definitely use as my Uhaul location next time I move.
Lindsey H.They over charged my card 4 times!!
Shawn R.Great service I will used again thank you so much
leotis T.Truck was ready, clean and paperwork was quick. Attentive and courteous staff as well. Been a while since I utilized Uhaul but was very pleased and will return.
Jeffrey B.I reserved truck for 12 hours. Then i went to pick up the truck so i aaked the employee if i can use the truck for 24 hours.so the employee said thats fine. After 5 hours i get a call from uhaul manager saying that he need the truck same day But no manners Just shouting so please train the manager good
Ashley A.Loved the bit about how much fuel to buy. Check in and check out were very easy.
George S.the key cards did not work
dominic M. | Premières impressionsKeep doing what you are doing!
deborah A.I should get a discounted rate or coupon bc all I've ever done is rave on how awesome the experience is using the app. How much easier it is on the staff. Just clean and park the vehicle. Coupon please!
John K.Everything went well, no problems.
RICHARD M.Keep up the good work
Desiree P.I really appreciated the customer service— all three people who helped me pick up/drop off the van were great!
Briallen H.The location was convenient and the staff was friendly, but the equipment was not the best. The vehicle only had 1/16 tank of gas in it, the snow from early in the day was still on the top of the truck, and the windshield wipers did not work well making it hard to see. It made my moving experience frustrating. I have UHaul in the past and this was my worst experience.
BRIAN G.The company rep did a great job from check in to connecting trailer. We're in and out very quickly. He is great asset to your company
THOMASE S.When people order equipment make sure it's in the van I paid for dolly and it was not in the truck didn't notice until it was time to pack truck
WILONDA M.The computer was down and sent my driver information to pickup in Orange post road, then the store said not there, go to STATE street Hamden, which was a fly by night dirty garage with no truck. He then called and was told it was to be picked up in Hamden. There was significant fuel and time lost because of this error and should be somehow adjusted on the actual rental.
RANDALL J.The pick up was extremely dirty and had a really bad cigarrette odor inside
CARLOS N.Clean better and it smells like smoke just uses Bleach in water
DALE M.Asked to have bill paid by cc automatically every month, then I got a bill which I figured was just to tell me what was going to be charged. Then I get a late notice and when I called and explained the person didn't even offer to waive the fee. When I went to the unit it was still locked out, I asked someone to remove the lock which she did. Then someone else came and said in a rude manner that next time I'm late I need to stop in the office and ask to have the lock removed. Great way to treat a new customer.
Coby S. | Expérience généraleVery nice place to rent any to help you do a good muver !!
ABRAHAM H.Have correct prices upfront instead of having hidden fees. Then over charge by the day when the price is supposed to be locked in from the beginning. Very unhappy with the way they overcharged me
Tanya H.My experience with uhaul was perfect. The moving process was made so much easier with uhaul's resources. Fair price, the store has anything and everything i needed for moving. The staff is always cheerful, polite, and very helpful. I'll recommend this uhaul site to anyone i know is moving. Next time i need storage i will come back to this site. I'm even going to invest in UHAL stock. Thank you all for making my move easier.
Tom M. | Expérience généraleThe staff was very helpful
Vernessa H. | Premières impressionsThe manger Felix , wouldn't let me store my items there because of a situation that happen at another facility, not his facility. Nobody did not ask me what happen , they took word from one person to another. The trainee on water street was rude , he had bad customer service and the things he was saying to me was so disrespectful. Shame on you Felix, and I hope another family is not in a situation and you take word of someone else . You wasn't even there . As a manger you should of ask what happen to see what my side was , but I felt like you guys saw, a black woman and automatic label me as a ghetto , section 8 loud mouth woman . Nope you have it all wrong , Iam a hard working single mother that carry 3 jobs . I provide for my kid , no assistance, no help I work for everything. Neither less to say I have less than 24 days to find a home for me and my child . So excuse me I can be under some stress, so if I took it out on the other guy I simply apologize but that still don't excuse the fact how he talked to me and how Felix acted.
Pairs M. | Expérience généraleSlight hiccup with storage unit that was fixed quickly and professionally.
Coby S. | Premières impressionsGreat service. Very pleased
dolores S. | Expérience généraleKeep this way all the times!!
ABRAHAM H. | Expérience généraleVery professional staff. Courteous and helpful.
MICHAEL J. | Premières impressionsAlways excellent staff, very understanding, this why i use uhaul.
ROSE J. | Premières impressionsWhere is my Bill...cant find on my u haul account. Web site absolutely sucks for finding information of past storage rental. WHERE IS MY REFUND AMOUNT
Steven B. | Expérience généraleFrom the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.
Melissa R. | Expérience généraleThe manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them
Pamela S. | Expérience généraleEasy check in and out
MICHAEL A. | Premières impressionsNever again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!
ALLEGRA K. | Expérience généraleVery dark in the room itself but overall a great experience with very helpful staff!
Giavanna C. | Expérience généraleCourteous and helpful Easy to use
Sayed A. | Expérience généraleAucun
ABRAHAM H. | Premières impressionsThis was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn't have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0,43 cents for extra mileage.
Mariel C. | Premières impressionsExcellent service
Lauren O. | Expérience généraleThe staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.
RITA C. | Expérience généraleThe only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.
Laura L. | Expérience généraleThe smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.
Alexis L. | Expérience généraleI will always use u-haul for my moving needs
MAZATTA M. | Premières impressionsGreat experience
derek t. | Expérience généraleI had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.
TIMOTHY H. | Premières impressionsStaff was super helpful in getting me set up.
Natalie A. | Premières impressionsVery helpful and accommodating. Would definitely recommend this location.
Lauren O. | Premières impressionsThanks
Rae P. | Premières impressionsThe only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6,17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff
Laytisha C. | Premières impressionsEmployees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.
Jenny B. | Premières impressionsThere was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.
Alexis L. | Premières impressionsAs always, my experience was excellent! The staff was very professional, and extremely helpful.
Cheryl R. | Expérience généraleRepresentative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service
James A. | Premières impressionsJoe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.
Adrienne D. | Premières impressionsWe had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing
DAVID D. | Premières impressionsStaff was always gracious in answering any and all of my questions.
DONNALEE T. | Expérience généraleMy experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.
ROMAN G. | Expérience généraleI had an amazing experience with U-HAUL. Joe Gattilia and His Staff, are Professional, Courteous and Customer Service Friendly. Bravo Joe. Thank You so much!!
joseph c. | Expérience généraleNo complaints except office staff were not wearing masks and had to be asked to don them.
Michael D. | Expérience généraleRep that helped me was very helpful and friendly.
ashley t. | Premières impressionsThe staff and facility was great! A little overpriced but it was good.
TYRESE S. | Expérience généraleEveryone we very helpful and professional and polite, thank you very much.
JAMES A. | Expérience généraleThe service rep was very knowledgeable with storages and very helpful with my decision making on the size of the unit. He definitely went above and beyond to make sure I had all that I needed and Conveniently placed my unit on the bottom ground floor. I appreciate great service, I also will be recommending this place for sure. And using this location for all my future storage needs -"and truck rentals. Thanks again
Dashawn H. | Premières impressionseXCELLENT CUSTOMER SERVICE
Michael Z. | Premières impressionsThe management staff at the branch of record where I conducted my business were very professional and accommodating and I would gladly use their services again and recommend them to anyone needing their services.
Gary M. | Expérience généraleVery helpful and understanding thank you
rodney c. | Expérience généraleGreat Location and well run
John D. | Expérience généraleConsumer services was great and fast
lavias P. | Premières impressionsDirty storage unit and I refused to move in the unit.
Jillian K. | Premières impressionsCommunication was horrible, the unit was dirty which is the reason I didn’t move in.
Jillian K. | Expérience généraleExcellent
Joey's C. | Expérience généraleThe Hamden Staff are always polite, helpful and super professional! Merci.
norma s. | Expérience généraleAwesome place of business.
Tanya Y. | Expérience généraleThank you for making it a first floor unit, this makes moving your things way easier 😀
Jackelyn P. | Premières impressionsReserved a unit but wouldn't be big enough for everything it was close to closing time and staff was able to up grade to a larger unit thanks for the great service.
Michelina A. | Premières impressionsI was suppose to pick up mu U haul tonight at 7 pm and did not get my code to pick up the truck Very bad customer service
John D. | Premières impressionsThis Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10
Micheal B. | Premières impressionsThe staff far exceeded my expectations. Helpful, friendly, timely. I wish every company I buy services from were as good.
mike j. | Expérience généraleThis facility worked well for what we needed at the time. Everyone we dealt with there was helpful.
chris b. | Expérience généraleI made the full payment before the auction date as I was told. I have a receipt number and my next due date wasn't until August 30th. What happened to my items that were in storage?
MASIKA M. | Expérience généraleCustomer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you
Deborah G. | Premières impressionsRepeat customer. I have a disability which makes life difficult in this economy. I appreciate being able to put all of my belongings in a well maintained facility without spending a fortune to do so.
Gary M. | Premières impressionsThe storage facility was well maintained. My unit was on the first floor so my moving stuff in and out the facility was extremely seamless.
Hamardo S. | Expérience généraleJoseph Gattilia did an AMAZING job helping us find the perfect storage. His is extremely knowledgeable and friendly. Because of Joseph's outstanding customer service, u-haul gained a customer for life
Chantel H. | Premières impressionsWhen reserving by phone I was told the storage units are prorated, I found out at checkout they're not. But, the process to reserve online & follow-thru to get keys was easy + the workers are kind.
Naiska C. | Premières impressionsThe staff are very kind and professional. I will recommend this location to my friends and family.
kathleen s. | Premières impressionsVery pleasant and helpful staff.
Elizbeth R. | Premières impressionsEvery thing was great
verona w. | Expérience généraleMatt who helped me was very patient with me in answering all of my questions about setting up my unit
Patricia M. | Premières impressionsWe had several temporary moves and in need of the U-haul truck and storage units. The equipment and staff are excellent. Thanks U-Haul!
Emanuel f R. | Expérience généraleNice large facility.
Jalal C. | Expérience généraleGreat facility! Everything was well taken care of when I stored there for a year and a half. The staff even went above and beyond and helped me find my keys when I lost the in the car!
elizabeth b. | Expérience généraleThe only negative was the cost of the rental.
jonathan b. | Expérience généraleThank you for storage of all my stuff and being so nice and friendly atmosphere. I will tell all my friends about your company.
Jeanette M. | Expérience généraleNice place, good customer service.
akilah h. | Expérience généraleGrateful for the monthly email reminders because with my busy life I would never remember that my storage payments was due. So thank you for the reminder.
amelia r. | Expérience généraleVery friendly and helpful staff
frieda h. | Expérience généraleS.O.
MAKARNA E. | Expérience généraleThis facility was fantastic! We had our belongings in here for five years. The facility was well maintained - no bugs, climate was well-regulated - and the staff was really friendly. Merci!
TRACY C. | Expérience généraleStaff at this facility were simply fantastic across the board. I felt the storage structure was also first class. I would highly recommend this facility to others.
Curtis B. | Expérience généraleStaff were very helpful in assisting me with my storage units-selecting the appropriate size, answering all my questions, and working a reasonable price.
Nichole D. | Premières impressionsThe guys that work there was very helpful!
TIFFANY C. | Réservationnone
cynthia f. | Expérience généraleEverything was wonderful, especially the people. Thanks
Danita F. | Expérience généraleMaking the reservation was easy and Mathew provided me with excellent customer service.
micheal C. | Réservationthis facility was helpful and was able to meet needs of us as a user. they were more willing to check and to make suggestions to users. they were more competent on the computer interface than others
Lynette J. | Expérience généraleHelped us out of a bind when we needed storage in a hurry!
Laura C. | Expérience généraleThe staff is always friendly, helpful, and available!
Elizabeth A. | Expérience généraleI had trouble with the doors to the building not being unlocked at opening (7am)& it took a while to get assistance. This is tough when the only time I could go is 7-7:30 to get to work on time for 8.
Sandra G. | Expérience généraleWe have had numerous uboxes delivered to Hamden. They have been amazing, friendly and easy to work with every time. Highly recommend this facility!
Mellisa M. | Expérience généraleThe rooms have no lighting, narrow halls, low beams, small doors, no air conditioning or climate control. Stairs and no elevators, completely inconvenient. Most of the staff was friendly and helpful.
Shannon P. | Expérience généraleall good
Sarah L. | Expérience généraleThe staff was very friendly and helpful from the time I moved in to the time I moved out. I would highly recommend this location.
Kevin B. | Expérience généraleThanks for the help. Very good service
portia a. | Expérience générale