Évaluations des clients U-Haul Moving & Storage of Hamilton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hamilton

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SHANE W. le

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Le client n'a pas laissé de commentaire.

Dave A. le

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Le client n'a pas laissé de commentaire.

Rinke S. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

STEVE K. le

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Le client n'a pas laissé de commentaire.

Syed Muizz K. le

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Le client n'a pas laissé de commentaire.

Alan W. le

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Le client n'a pas laissé de commentaire.

Neal B. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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My 3:30pm reservation was for a truck and 2 furniture dollies. I had to pick up 3 pieces of furniture from uhaul storage, then pick up 2 more at a furniture store that is on the way to my apartment where I would drop all 5. About a 2 hour job, depending on traffic. Several hours before my reservation, I received a call from a uhaul rep who told me that the truck I rented was not returned, and switched me to a cargo van. Upon arrival I found out that the cargo van was not a cube van, it was just a regular soccer mom van with the back seats removed. Can't move my furniture with that. Nearest location with a suitable truck was a few miles away. When I picked up the truck there was only 1 furniture dolly, and no second folly was available. I didn't get out of the second uhaul location until around 4:15. Drove to the furniture store first, backtracked to my storage at the first uhaul location, then back last the now closed furniture store to my apartment where I unloaded with only one dolly. A 2 hour job became a 4 hour job, and the second location's lights were out when I returned the truck at about 7:50 pm. They were supposed to be open until 8:00, but had decided to close early. Thankfully one of the employees hadn't left yet and was able to open the security gate do i could get my car out. When I received my email bill the next day, they charged me for the 2 dollies that I reserved instead of the 1 that I received, and there was about $35 in mileage from all the backtracking. It should have been closer to $20 in mileage. I called uhaul to have the charge for the second dolly removed, and uhaul agreed to discount the mileage for the distance between the two uhaul locations. Staff was friendly and polite, but service is somewhat lacking. And I am definitely going to check my credit card statement to see I'm still being charged for that second dolly. when I returned the truck, because thronged decided to close a few minuSo I had to drive back to the other uhaul to empty out my storage, then to prior custoer had not returned

Jessica D. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Driveway needs to be bigger. Very friendly and helpful staff.

dave C. le

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great customer service, vehicle was impeccable!!! Great job uhaul!! best rental experience ever!!!

brian M. le

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Just a disaster. Took over an hour to get the truck. The staff was so frustrated with the computers. People were walking away from purchases because it was taking so long. Staff indicated that it wasn't their fault and that head office was to blame. I gather there was some sort of computer update going on. Also, I had booked a reservation for 2 days and when I arrived I was told that I only had 1 day available to me. Furthermore the price that I paid per km was higher than I was quoted on the phone. Moving is rarely a pleasant experience and the wasted time, inaccuracy of the reservations and overall ineptitude compounded the frustration of the day. I would like to dispute my payment and hope that head office will waive my payment on my Visa. Awful, just awful experience.

Sarah N. le

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Le client n'a pas laissé de commentaire.

nancy s. le

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Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.

Greg G. le

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Le client n'a pas laissé de commentaire.

Tony S. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

NDAKAITEYI S. le

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Le client n'a pas laissé de commentaire.

husein A. le

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Le client n'a pas laissé de commentaire.

Keri P. le

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Le client n'a pas laissé de commentaire.

Debbie B. le

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Le client n'a pas laissé de commentaire.

Leo G. le

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I reserved my rental online, registered and checked all the boxes so I could have a fast easy pickup. When I got to the rental place I had to go through the whole process again. What a waste of my time!

Lyndsay P. le

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Le client n'a pas laissé de commentaire.

paul S. le

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Le client n'a pas laissé de commentaire.

TYLER S. le

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i returned the trailer one FULL DAY early and did I get a credit on my card.....NO!!! considering i did not get compensated for having to drive over 2 1/2 hrs in total to get a trailer that I booked FIVE mins from my house was bad enough, then UHAUL doesn't even refund me for returning it a day early!! i will NEVER recommend UHAUL to anyone!!!! What a RIP OFF

Daniel P. le

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Initally i went to the upper Wellington location and was not served well. There was a long lineup and the person at the desk seemed overwhelmed. I had to cancel my reservation and make a new one at the final location. This was inconvient for me but was the best option on such short notice. I'm glad that everything worked out in the end

Debbie P. le

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Le client n'a pas laissé de commentaire.

TARIG IBNZYAD A E. le

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Le client n'a pas laissé de commentaire.

MARK M. le

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Le client n'a pas laissé de commentaire.

Michele B. le

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Le client n'a pas laissé de commentaire.

Patrick C. le

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Le client n'a pas laissé de commentaire.

Debra L. le

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All was good. Great staff. Two you g men who were very helpful and friendly.

Rean G. le

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Le client n'a pas laissé de commentaire.

Martina S. le

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Have a little more luxury in the vehicles like mirror that can be adjusted automatically, as well as cruise control, and back up camera. These are kind of necessary items!

debbie b. le

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All was acceptable. I did wait for service upon return but once served all was well. Thank you.

Margaret k. le

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Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.

christine c. le

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Upper Ottawa & Rymal location is the best facility I’ve had the pleasure to use. Easy access. Clean. Staff friendly and helpful.

Wayne D. le

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Worked for me for what I needed

ryan d. le

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The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.

Cathrine W. le

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The staff were friendly and helpful. The facility was very clean and secure.

Mauricio I. le

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All my expectations were met.

Drew A. le

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Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.

christine c. le

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Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.

Mel O. le

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excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving

veenece m. le

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Always willing to help with any concerns or questions you have .

carol g. le

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Excellent customer service thank you.

David C. le

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Awesome

JIM B. le

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Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe

PAUL J. le

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Over the years I did experience some problems with dampness, but these conditions improved.

haris b. le

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Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.

Rachel B. le

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Vacated my storage locker then received a bill the following month.

bruce m. le

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Had no problems, staff was helpful

OEUN L. le

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Great staff and service.

lisa c. le

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fantastic service!

alyssa u. le

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malu a. le

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no comment the services was good!

Gordon S. le

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Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanks

Alicia D. le

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Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

simone s. le

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The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service

dayle b. le

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A3esome service

dan w. le

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No brantford ON facility

marianne m. le

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Very nice people

jeff g. le

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The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn’t swept out... not impressed.

john s. le

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I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.

Katrina W. le

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I really enjoyed this storage facility the staff are always friendly

donna l. le

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Awesome customer service

Joanne M. le

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Mice ate their way into some of our boxes and ruined a lot of items.

Adrian F. le

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The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.

cassandra b. le

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I use uhaul always for moving and storage etc.

TONY R. le

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Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.

MICHELLE P. le

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Thank u

MICHEL R. le

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Very good and helpful staff.

mohammed a. le

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2 tvs were stolen from the storage☹

sylvia l. le

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Great service!!

shaun m. le

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friendly and organised

Suzanne B. le

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The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.

robert r. le

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Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.

Chris R. le

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Great

Halyna B. le

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Very clean and secure facility. Will recommend to friends and family!

george g. le

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fantastic service

raymond b. le

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Well maintained facility with good access and clean, dry storage area.

kathleen r. le

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Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy