Just keep doing what you're doing. Customerservice is number one these days and if you're not kind and great to all the customers,They will go to other places. These days service is keySherry B.
Customer Reviews for U-Haul Moving & Storage of Hamilton
Pour nous contacter
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tamara K.
Great Location, Pleasant staff, easy in and out.Mark M.
I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.Miah-Marie L. | Online Move In
The staff was amazing. Additional customer parking would be nice. Better seal on the truck; some of my mattresses got wet from rain leaking in.Christine Z.
Staff were very friendly and helpful.Melanie K.
Truck was fine; two minor concerns were that material on driver's seat was ripped and cargo area light didn't work which made loading and unloading difficultSusan R.
Le client n'a pas laissé de commentaire.BENJAMIN M. | Expérience générale
Le client n'a pas laissé de commentaire.jeff c. | Expérience générale
Very helpful staff. Great facility. Highly recomend. Professionally run.Thomas L. | Expérience générale
I would not only not recommend this location to a friend, I just wouldn't recommend Uhaul to anybody. I am severely disappointed, I confirmed to have a 15' truck rented and they gave me a 10' truck, declined searching if there's any in stock at another Uhaul location, and wasn't apologetic at all. I was just told I'll have to use the 10' truck. So not only did I have to move with DOUBLE the amount of loads, I had to pay for double the amount of KMs and double the amount of gas. Extremely disappointed. I will not be using U-haul again.Thomas V.
Felt disrespectful. In stress of moving this is not the way you treat your customer. the guy at front treated so rudely and had worst experience.Jay S.
Good service I happyIstiati D. | Premières impressions
Le client n'a pas laissé de commentaire.Abdullateef A.
Thank you for the great service!Brandon C.
The two young staff were very helpful and pleasant. Very accommodating as well :)Ravi H.
Nothing. Great experience.David H.
Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .Ricardo E. | Expérience générale
Le client n'a pas laissé de commentaire.Pasqualino C.
You guys need Better customer service up Ottawa in Hamilton Canada one lady there are no good for your business trust me!!!!ðŸ‡¨ðŸ‡¦ðŸššdazzle E.
Le client n'a pas laissé de commentaire.Mitchel A.
Le client n'a pas laissé de commentaire.Umo E.
Le client n'a pas laissé de commentaire.Amanda C.
Le client n'a pas laissé de commentaire.Evgueni P.
Excellent efficient service.Thomas L. | Premières impressions
My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.Victor P. | Expérience générale
Le client n'a pas laissé de commentaire.Abdel E.
Le client n'a pas laissé de commentaire.Jerry V.
Excellent, prompt and professional service! Vehicle performance was excellent and adequate for the purpose! Thank you and keep it up!Sagar L.
Keep doing what you are doing.Walter P.
Le client n'a pas laissé de commentaire.Cary L.
Was easy, quick and no hassle. Would rent again from this location.Andrew R.
Le client n'a pas laissé de commentaire.Fernando S.
Well done!Peter D.
For people like myself who rent yearly, give them a break on km, a free day, or offer a free month storage like the one drop rentals do..have rented for at least 4 yrs..other than that, no improvement needed for the next customer..would highly recommend you..kim M.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.Robert F. | Expérience générale
Le client n'a pas laissé de commentaire.MARYVICKYJODY N. | Premières impressions
Easy pick-up and return.Rey June B.
Great service at this location. Renting and returning was very smooth.Imran K.
Everything was very good. The customer service: fast and efficient, the rental van: new, excellent condition. Smooth return after hours.Christopher S.
I was very impressed with the staff they were polite and covid responsible,when picking up the truck. When dropping off the truck, again very polite and covid responsible, saw them clean the truck we returned, and finished up quickly. MerciSean Y.
I am a regular customer of Uhaul at several locations. I was very disappointed to have been charged a second day for being 18 minutes late with the rental.Krzysztof A.
Le client n'a pas laissé de commentaire.Wayne M.
Le client n'a pas laissé de commentaire.Lynn S. | Expérience générale
In the Cargo van ,there is always a bad smellHussam A.
Online check in was a breeze! I will be using this again. The truck was in great shape and return was also easy, the staff came out to check me out and it was also easy.Jeff M.
I ordered two dollies and when I arrived they didn't have any available. I was offered another style so I took one but it wasn't really what I wanted. The staff were very friendly and helpful.Kelli R.
Thanks for your help ðŸ˜ƒAssunta B.
Le client n'a pas laissé de commentaire.Gordana F.
Jacob and Ahmed were particularly helpful and accommodating. Merci.sossina m. | Expérience générale
The employees that I dealt with, a younger guy and girl, were both fantastic. The service was amazing.Tom C.
Le client n'a pas laissé de commentaire.Raymond m. | Expérience générale
You lie that a rented truck costs ONLY 19,99 $Emanuele F.
Staff was quick, truck was very clean. The only thing was I ordered a dolly and furniture covers and they weren't given to me. I don't believe I was charged for them either, so that's fine.Erin S.
Le client n'a pas laissé de commentaire.Meghan T.
Rented trailer. Ensure proper ball size on hitch of two inches. Unfortunately I had a 2 and 5/16 inch ball. Trailers could not accommodate this. Fortunately I was able to get access to one and complete the task schedule. Overall experience with Uhaul was good however.Patrick P.
Very helpful and friendly staff.William M.
Le client n'a pas laissé de commentaire.Kenzie P.
Le client n'a pas laissé de commentaire.Evelyn B. | Online Move In
The service, agents, and vehicle were very good. I would use them again if I needed a cargo van.Angelo P.
Everything was great thank youpro C.
Best servicePranay K.
Le client n'a pas laissé de commentaire.Bradley L. | Expérience générale
Le client n'a pas laissé de commentaire.Dean L. | Premières impressions
Le client n'a pas laissé de commentaire.Bradley L.
Le client n'a pas laissé de commentaire.Bakr A.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.Thomas H.
There were a lot of charges to my credit card for the exact same amount however when I phoned in about it and then went back to the store, the staff was very helpful and all was rectified in the end. Merci.David F.
Le client n'a pas laissé de commentaire.GARYE S. | Expérience générale
I rented a Motorcycle Trailer for 3 days. Didn't notice a max speed sticker of 88kph until aftet I drove 3 hours. Trailer was strong and heavy. Price was good. Total 77,00 $. I told 15 of my motorcycle enthusiast friends how good a product and price it was. I would/will rent it again.James P.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Louis G.
Don't put extra charges without any reason !Ramesh M.
Wry easy rental and no issues on self serve. Can was located where it was described.Lynnette H.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Ivona Z.
The truck smelled like someone was chain smoking cigarettes in the cab, it was disgusting. Needed to drive with the windows down due to the smell.Larissa R.
Le client n'a pas laissé de commentaire.Sameer V.
No commentAugustine M.
Le client n'a pas laissé de commentaire.Salvatore L.
Le client n'a pas laissé de commentaire.Jomel Q.
I can always count on U-Haul, very friendly and professional. Merci.Norman C.
Customer service women Is a nightmare. Made me wait 1hr after confirming my account. Never called to verify it was ready to go nor did I get a text or email. My storage unit lock is Broken as it doesn't lock with ease and is VERY difficult to open I paid over 200 $For this unit and it doesn't even work. I'm seeking a refund or a free extension of 2 weeksJuan David S.
Le client n'a pas laissé de commentaire.Silvia F.
You need a customer Parking lot.VINCENZO A.
There is no customer parking and the pick up location and the nearest parking is across an intersection. It's obviously not too difficult to park and walk over but I don't see why a truck rental place would be designed with no customer parking. Obviously people are going to want to be able to leave their vehicle somewhere.Jazz K.
Le client n'a pas laissé de commentaire.Vinh M.
Le client n'a pas laissé de commentaire.Matthew R.
Truck I wanted for a one way trip wasn't available so I was forced to return the truck within 24 hours which meant I had only until 9am the next day to get it back without having to pay another days rental. We all know moving is time consuming which is why I booked a one way trip, that way the evening of the move I could drop off the truck at my leisure. Instead I had to get up after a long move and drive the truck back to the city I moved from this meant, more gas which I incurred a fee for because I didn't have enough time to gas up. The lady at the desk was rude when I asked if there was a direct number to reach the office instead of having to navigate the seemingly endless phone menu. When I returned the gentleman tons me he'd give me a break on the gas free considering the mishap (cancelling my one way trip the night before my move date) and would only charge me 40 instead of 68 dollars. He says "of your credit card is on file I can just charge you, so you can go if you want". And like an idiot I trusted that. Look at the bill to see I was charged 50 for the gas instead of 40. Nice.Aaron C.
Best location in town! Service was fantastic and easy thankyou!Nicolo C.
The two young men were friendly and helpful and followed COVID rulesPaul G.
Le client n'a pas laissé de commentaire.K blu C.
Quick, efficient service with friendly providers.Donald H.
Very rude employees but the storage itself was super easy.Brittany P. | Premières impressions
Friendly staff walk you through every step fastPeter O.
The staff at this location helped me out tremendously during a stressful situation I had with a competitor. Very easy going and receptive to all concerns I had. Thank you very much, your staff here is amazing!Mehul D.
Le client n'a pas laissé de commentaire.Gail B.
Fast, friendly, and efficient service!Lynn S.
Le client n'a pas laissé de commentaire.THOMASJOSEPH H.
Awesome customer service and friendly staffAaron B.
Le client n'a pas laissé de commentaire.James H.
Everything went well but much too expensive. Next time will try Home Depot.Tomasz P.
Le client n'a pas laissé de commentaire.Jonathan W.
The onsite manager was very unfriendly and no help at all, I asked if I could park my car in the spot that I was removing the u-haul truck from and she said they have no parking available for customers and suggested I park across the street in the Harvey's parking lot. (is Harvey's aware that they are sending all of their customers to park in their lot?) I paid for a dolly to be included with the truck rental and there wasn't one, I brought this up when I returned the truck and was completely ignored, they brushed off the no dolly question and insisted that I didn't put enough gas in and charged me an extra 17 $. I drove 20 kilometres, so I put 15 $in when I returned it, I admit I was being a bit cheap and should have just put and even 20 $in, but they suggested that I didn't put any in. The gas gage was not full when I received it, but I didn't take a picture, but the gas that I put in, put it back to the same level it was at, even a bit higher.Dean A.
Besides giving me a truck that only had a quarter full of gas, then telling me it's a gas guzzler. I then took it to a gas station the recommended and put 150$ with 1 32$ per litre of gas in it. I used a quarter of gas coming and going to Mississauga. I realize that there is a gauge on how to work fuel consumption in the office as well as the vehicle.. But for a new renter is rather confusing and daunting..had I known the vehicle would not have used that much.. I would have only spent 75$ to half fill it.VICTORIAANNE H.
Le client n'a pas laissé de commentaire.Timothy W.
Overall good service.Salekin T.
Abraham and one more associate provided us with excellent service, including quick check-in and check-out and full assistance in hooking up the rental trailer to our tow vehicle. Much appreciated guys. Merci!George G.
Le client n'a pas laissé de commentaire.Dana C.
Le client n'a pas laissé de commentaire.David K.
Outstanding customer service the contact sales women was beyond accommodating and cooperative.John S.
The young man that took care of me at check in was very personable, friendly and patient. Please recognize him for the outstanding service he provided.Anna D.
MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.louie g. | Expérience générale
The mileage charges are rather high . I would expect Uhaul to have a regular user rate or a corporate rateKimberly C.
Picking up the truck was fairly straight forward. However dropping it off was a bit confusing. There wasn't really location to drop it off as the original space was used by another vehicle.louis G.
Ahmad give an excellent service and very nice.Great fast service.ThanksBhardwaj M. | Premières impressions
Le client n'a pas laissé de commentaire.Peter J. | Expérience générale
Le client n'a pas laissé de commentaire.YASAR M. | Online Move In
Le client n'a pas laissé de commentaire.Jessica T. | Online Move In
Online move in process is excellent and very convenientVirginia V. | Online Move In
Stop sending me this email. I've received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.electronics l. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa A. | Expérience générale
The staff made the whole experience very simple. They were very informative.Lori F. | Premières impressions
Le client n'a pas laissé de commentaire.Carissa D. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel A. | Expérience générale
I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.dawn b. | Premières impressions
Le client n'a pas laissé de commentaire.JIM F. | Expérience générale
Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.roberta h. | Expérience générale
Le client n'a pas laissé de commentaire.michael d. | Expérience générale
Le client n'a pas laissé de commentaire.steve r. | Premières impressions
Le client n'a pas laissé de commentaire.natasha r. | Premières impressions
We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!Brad B. | Premières impressions
Customer service was greatroberta h. | Premières impressions
It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.Brian G. | Premières impressions
The rep was very helpful and pleasant to deal with!Tammy J. | Premières impressions
Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!Alicia D. | Réservation
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Nous vendons des centaines de produits qui facilitent les déménagements!