Customer Reviews for U-Haul Moving & Storage of Hamilton

Évaluation :

5

The overall experience was great except for the sound system in the truck, which was bad as the volume control knob has spoilt. I have to drive the truck around for the whole day with a loud noise.

Évaluation :

2

They initially charged me 30 $ even though I have filled the tank to same indicator as they have given me and when I called them they said I need to come back to show them the pictures to prove my point. No concern about customer satisfaction and the kids were operating the location.

Évaluation :

5

Nothing everything was amazing!!

Évaluation :

5

The customer service was excellent. I was greeted with professionalism and courtesy. My reservation was promptly found and information well explained. Very impressed!

Évaluation :

4

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

Évaluation :

1

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

Évaluation :

1

I rented a 20 foot Saturday truck and the truck stalled so many times on me in Hamilton.4 times I had to get help There is a charged $20 overnight fees. I brought back the truck back Sunday evening because it stalled so much I was over charged. This location need to inspect their vehicles before they leave the place the radio does even work. Yet they charging me so much $. I want my refund back they need to have better customer service representatives. I called the store and spoke to all she said was she's going to check.This has created an inconvenient for me. Seeming that they didn't have another 20ft at the time. I can be reached at 6476789458.

Évaluation :

3

Have a full tank policy.

Évaluation :

5

Very impressed with how fast and efficient the staff was. Every time I called I was greeted and assisted by very friendly people. Definitely recommend and will use again.

Évaluation :

5

Only downfall is lack of Customer Parking both inside and outside the gate. Some renters will find maneuvering tough with a larger vehicle they are unfamiliar with

Évaluation :

3

Don't lie about the contract. I was told if I bring the truck back earlier I get a refund for the extra days it was booked (7 days, return in 5, refund for 2). After I returned it, called to ask about where is my refund because I received the email for miles/km of extra charges. They said I don't get a refund because it was a one way truck. Which your uhaul rep told me was the only truck available so I had to go to brantford pickup the truck, drive back to Hamilton, (was given some free km), load up in Hamilton, move to brantford, then return it in Hamilton. Waste of gas but no problem. Called uhaul they told me no because it's a one way truck there's a “flat fee” for number of days booked. Which I was never told about. I thought I'd be unloading alone that's why I had it booked for a few days more, but when I moved on Thursday I ended up hiring a couple guys to help me unload quicker, yet I wasn't given my money back for the 2 days early return. Had I known I wouldn't get my refund I would have kept the truck until Saturday. You guys lied to me and frauded me out of 2 days worth of rent. I've rented so many trucks and trailers from you, this is how they treat loyal customers. Good on you.

Évaluation :

4

Kate was wonderful she is a keeper

Évaluation :

1

Fuel was on little bit behind what we discussed while taking the uhaul and while returning I kept it like that but it was charged for me. No dropping facility available.

Évaluation :

5

The guys at this location were excellent and know their stuff, quick efficient and friendly. big thumbs up to those guys .

Évaluation :

4

Location needs parking

Évaluation :

5

I was told the rate of the truck and mileage but it would have been nice to have and estimated total cost. I was a bit shocked when it ended up costing me over $80 for just a couple of hours.

Évaluation :

5

Everything was smooth don't change a thing

Évaluation :

1

Look over the truck better be more organized with timing and locations. Have more trucks available so we don't have to drive 45 minutes to pick up a truck that said it would be available closer when we booked.

Évaluation :

1

Told me they had parking, but told me to park 5 minutes away at Harvey's Reserved furniture pads, but they told me I was out of luck cause they gave it away to someone else Charged me extra km even tho I reserved at limeridge location, this was picked up at rymal which is 20km away from my destination

Évaluation :

5

Cannot improve. We'll done.

Évaluation :

4

Didn't like the layout too much. The yard was a little tight.

Évaluation :

5

They are always on top of their game! Everytime I rent a vehicle it's always there ready for me! Excellent customer service! Brenda is amazing as is the staff, always friendly and ready to serve

Évaluation :

5

All around a good experience

Évaluation :

5

Gentleman that helped me at this location was amazing. 10/10 service would recommend.

Évaluation :

3

the online process is very long and more complicated than it needs to be! And I'm pretty decent at online stuff... the gas tank should ALWAYS be at FULL! so much easier to fill it back up! The truck wasn't gross but there was coffee all over the cup holders. And the passenger reverse light was out so made it a little harder backing up in the dark...

Évaluation :

5

Awesome Sauce ! You guys are great ! *****

Évaluation :

5

The initial calculation of mileage was incorrect but Brenda quickly corrected the calculation to my satisfaction and printed a new invoice.

Évaluation :

4

Please do not relocate us. We booked a U-Haul location one kilometre from both our moving sites. We were relocated to a U-Haul 20 km away. As a result, a move that should have been about 5 km was about 45 km adding a hefty cost we should not have incurred.

Évaluation :

5

Second time I rented the motorcycle trailer. No surprises All good. Staff were perfect. Have already recommended you to others. Will rent from you again.

Évaluation :

3

Customer service was bad. Need to improve, associates who works there should show some respect to customers.

Évaluation :

1

First they mark fuel on the wrong level and we drive only 15 kilometres and we put gas but still they charge double for nothing. This was my first and last time rent uhaul.....

Évaluation :

3

Reminding the Customer that they should be accessing the UHAUL website while on the property in order to verify the timely drop off of the equipment, should be written on the receipt.

Évaluation :

1

Worst customer service. Closed before their closing time as well. I have booked a uhaul previously it was a nice and smooth experience. But with this location, it's the worst

Évaluation :

5

Both people who facilitated my pick up and drop off were amazing! Patient, helpful and friendly.

Évaluation :

1

Extra charge for after hours dropoff, clerk didnt mention anything not even a courtesy reminder to sign off your rental online when dropoff after hours. Visited branch next day and spoke with the manager Brenda Cayuga who was lacking customer service skills and nothing was resolved to better my experience on this location. Enjoy the extra $20!

Évaluation :

4

We rented a pick up truck and the passenger sit was full of dog hair. I took my car and followed my husband instead. Plus the bed of the pick up truck was dirty with dry up mud and sand with lots of screws, bolts and small parts all over the bed of the pick up truck. We only had to pick up some a BBQ in a box. If I had to pick up stuff that could have gotten dirty I wouldn't taken the pick up truck and asked for another truck that was clean.

Évaluation :

5

Very easy process !

Évaluation :

5

Amazing service by the staff

Évaluation :

5

Amazing service.

Évaluation :

2

The key was in a different lockbox then it should have been, so I had to go inside and find out where the key was. When I got to the van, the dolly I requested was not inside, so I had to go back inside again. Thankfully the man working was really nice. The van had lots of unverified damage also. If someone needed this rental outside business hours, they would have been screwed.

Évaluation :

5

A Canadian Vehicle using Kilometers per hour vs Miles per Hour would be less confusing on Canadian Roads

Évaluation :

4

All went well, and the price was fair. The 20 foot truck I had though was making a loud humming sound. See like a dry power steering pump or a bearing going on the alternator. It should be looked at before it breaks down.

Évaluation :

1

I have ordered a 15ft truck and what I got was a 10 ft truck with no explanation why the 15 ft truck was not there evne though it was showing available online .I also ordered 2 furniture dollies which they said is out of stock .I know u guys have a monopoly but please learn how to behave to clients as it's clients who drive business .I would surely go for pensyke next as I have been a loyal client of U-Haul and the employee behaviour at the location made me rethink my decision.Please teach ur staff how to behave to clients also please check ur online system ,It should only available items in a location.Really bad u guys made my moving miserable and a nightmare...I wish I could write more....

Évaluation :

3

I reserved a truck for 12pm. I got there at 1145 and they told me my reservation got changed to 1pm. I was never contacted about this and it was just changed without me knowing which shifted my moving plans for the whole day. They just said sorry and I was never offered any discount. Unacceptable.

Évaluation :

3

Make sure they understand the mileage is in miles NOT kilometers and USD quoted on website NOT Canadian. Staff were very friendly at this location.

Évaluation :

2

Gave wrong indication of fuel on truck before departure, they said it was at 3/4 when it was only a half tank. I was on the hook to fill the tank up at the other end

Évaluation :

5

The Customer Service Gentleman at time of pick up was amazing. First time renting and he was very helpful!

Évaluation :

5

Nothing. It was perfect

Évaluation :

3

Mount hope drop off location is so weird and their is not key drop off box.

Évaluation :

5

I had reserved some moving blankets online, got to the location and they didn't have any and "haven't had any for a long time". This kind of left us hanging as we were moving furniture with nothing to wrap some of it with. Perhaps items shouldn't be offered at locations that don't have stock. Other than that, the truck was in great shape, clean and ready to go.

Évaluation :

5

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Évaluation :

5

Staff members were very friendly and fast. I've had a less pleasant experience at this location and was not happy about having my reservation changed to this uhaul but the new or weekend staff was wonderful. Everyone was polite and very helpful. Merci

Évaluation :

5

A wider area between storage buildings

Évaluation :

1

Poor customer service. Personnel text/using phone at counter. No parking.

Évaluation :

1

service staff rude did not allow me to stand and check trailer hook up trailer disconnected from car 2 minutes later down the road putting myself in extreme stress.

Évaluation :

5

Rien

Évaluation :

4

S.O.

Évaluation :

5

Friendly helpful staff

Évaluation :

5

Location us very convenient for me. The price is very good.

Évaluation :

4

Sono issues. Courteous staff and helpful.

Évaluation :

5

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Évaluation :

4

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

Évaluation :

4

I had a smooth move thanks to your excellent company.

Évaluation :

4

Very helpful staff;

Évaluation :

5

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Évaluation :

1

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Évaluation :

5

Very helpful staff. Great facility. Highly recomend. Professionally run.

Évaluation :

3

Good service I happy

Évaluation :

2

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Évaluation :

4

Excellent efficient service.

Évaluation :

4

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Évaluation :

5

Jacob and Ahmed were particularly helpful and accommodating. Merci.

Évaluation :

3

Very rude employees but the storage itself was super easy.

Évaluation :

5

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

Évaluation :

5

Ahmad give an excellent service and very nice.Great fast service.Thanks

Évaluation :

5

Online move in process is excellent and very convenient

Évaluation :

1

Stop sending me this email. I've received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

Évaluation :

5

The staff made the whole experience very simple. They were very informative.

Évaluation :

5

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

Évaluation :

1

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Évaluation :

1

Tereible service very rude front desk

Évaluation :

5

Thanks for all !!!

Évaluation :

5

The staff are nice, and mind there own business. That's all I was in need of, and they provided that to me well.

Évaluation :

5

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Évaluation :

5

Great storage facility!

Évaluation :

3

Could be a bit easy on prices

Évaluation :

5

Customer service was great

Évaluation :

5

Thanks

Évaluation :

5

Love the experience.. no issues.

Évaluation :

3

Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happy

Évaluation :

5

Staff are amazing

Évaluation :

1

Water damage on my stuff.

Évaluation :

5

Brenda and staff are great, very helpful Thank you

Évaluation :

2

Try billing your customer by the week and days, not just the month. Give they the option.

Évaluation :

4

We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).

Évaluation :

5

i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsit

Évaluation :

5

For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.

Évaluation :

5

I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.

Évaluation :

5

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Évaluation :

1

Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key

Évaluation :

3

There was ice on the pavement everywhere. It was unsafe to load the car

Évaluation :

5

The rep was very helpful and pleasant to deal with!

Évaluation :

1

The manager on site was not customer oriented.

Évaluation :

3

Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.

Évaluation :

4

All was acceptable. I did wait for service upon return but once served all was well. Merci.

Évaluation :

5

Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.

Évaluation :

5

Upper Ottawa & Rymal location is the best facility I've had the pleasure to use. Easy access. Clean. Staff friendly and helpful.

Évaluation :

5

Worked for me for what I needed

Évaluation :

3

The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.

Évaluation :

5

The staff were friendly and helpful. The facility was very clean and secure.

Évaluation :

5

All my expectations were met.

Évaluation :

5

Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.

Évaluation :

5

Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.

Évaluation :

5

excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving

Évaluation :

5

Always willing to help with any concerns or questions you have .

Évaluation :

5

Excellent customer service thank you.

Évaluation :

5

Awesome

Évaluation :

3

Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe

Évaluation :

4

Over the years I did experience some problems with dampness, but these conditions improved.

Évaluation :

5

Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.

Évaluation :

2

Vacated my storage locker then received a bill the following month.

Évaluation :

5

Had no problems, staff was helpful

Évaluation :

5

Great staff and service.

Évaluation :

5

fantastic service!

Évaluation :