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VICTOR MCustomer Reviews for U-Haul Moving & Storage of Harrisburg
Testimonials From Recent Customers
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Excellent customer service and personable attitudes both picking up and dropping off.
JAMES MVery kind n helpful
JACQUELYN RThe staff is great!
ROY MEasy pickup and convenient drop off.
CRAIG RI had a great customer experience, keep up the good work .
MICHAEL BThe older gentleman that help me me was the absolutely the best
FRANKLIN RI've not used a u-haul product in the past and the need this time was discouraged by me because I had a wrong perception of potential cost and quality of service. I found myself wrong in this perception and will now try to make up for this error by giving you the words you can share with others to bring you new customers who may suffer from my mental perception of how the u-haul company can help them.
HENRY SThe employees were extremely friendly and helpful. I've always had a great experience at this location.
EMILY MNo hassle rental, friendly helpful staff, quick and easy return process
SARAH LBest experience I've had at this uhaul, the guys in the morning were very friendly, courteous, and helpful. No issues at all!
AARON SVery customer friendly.
CARMEN MI wish I could remember his name but the gentleman who helped me at pick-up was extremely helpful and nice. I appreciated how he talked to me and took care of what we needed.
Nicole WI definitely wouldn’t recommend this location to anyone.
ANDREW SOld white man David that works there is rude and inconsiderate. The truck's gas meter is awful and he tried to say i lied about filling it up. Aside from that the service was quick and the other worker was nice.
MALIA ADavid is awesome. We use Uhaul often and he’s the friendliest and most helpful we have come across at your stores.
BENJAMIN CThe trailer was ready and the staff was friendly.
THOMAS GSelf checkout was overly complicated and it wasn't clear if it would double charge me because it asked me if I wanted insurance, etc, when I already chose yes on my reservation. Chose to check in with the person in store rather than complete in app.
David PAllentown Harrisburg pa, u-haul I will highly recommend for anyone!
MUHAMAMD KThe service representative of turn was great. Give you the information needed to make the right pick. Overall, good people.
JOHAN GAll was good!
DONALD WMonday 2 December 2024 Hello U-Haul Harrisburg, You run a smooth operation! thanks very much and kudos to your staff. J Richard Harrisburg, PA
JUDITH RMuch better, faster, easier check in and check out this time!!!
MARK NI didn't like the ideal of having to run way up in Harrisburg when I live in Dillsburg to pick up the truck.
Morgan BI was told whatever I couldn't get out the truck that day would be placed in a storage that I would be responsible to pay. Today I found out that the "GM" threw my my daughter and my granddaughters belongings in the dumpster, I wasn't informed that's what they were going to do and that was all the stuff they had.
CAROL WIt is a joy to work with the staff at this UHaul store. They are always friendly and very helpful!
CYNTHIA SGM, Dave Burden was extremely helpful and friendly.
STEVEN CA few leaks in the unit caused some damage.
donald m | Expérience généraleThe manager was the one who worked with me. He was awesome and very helpful. I have rented weekly from uhaul and this location is always clean, fast and helpful
AMY PGreat service at this location. Keep up the good work. Merci.
JESSE SHelpful customer service. Quick to get our truck ready at pick up then again at return. This location has wonderful customer service from my first initial phone call with questions to the pick up and drop off. Excellent service!! Want to add they were very kind, friendly and helpful.
ARTHUR WStaff member that helped me was very good, friendly, and efficient.
Carmen SI was disappointed in the fact l rented for what has always been a day. They asked what time I would be back and said by 2;30. At around 1 we requested additional time and there was an additional charge of $59 . We were back around 3. I feel we were over charged. It has left me with bad feelings with U haul. I am not overall happy. Randy Bronstein
RANDY Ball workers were very friendly and helpful.
Dale FWont go anywhere else!
PAUL LTrevor was especially helpfulwith my rental.
DARRELL PGreat service
BYRON ONothing. Customer service was incredible and everything w a s fast and easy.
CHRISTOPHER SCustomer Service was excellent.
ALMA LHad a marginal wait, but it was Friday evening, so was expected. But once it was my turn, they were professional and courteous and helped me out with the proper equipment to make the experience smooth.
ANDREW FForgot the young man’s name that waited on me but he was the nicest person great job
SHIRLEY JEXCELLENT SERVICE…#THANKU
THOMAS JVery friendly and helpful!
MICHAEL PThe employees were amazing and Darlene helped so much and answered all my questions and multiple phone calls.
SAMATHA LThe gentlemen I dealt with were great, very helpful and professional! They should be commended!
LARRY CI was told that the rent on the unit would not go up in the short time that I had it it went up three or four times for what reason I don't know because there wasn't really any maintenance or anything that had to do with why it would be going up it was only a small unit not happy
Riscardo C | Expérience généraleYou do not need to do anything, your entire team was excellent, I always use your service and would definitely recommend it to anyone.🙏💚 Thanks.
STEPHANY BI love coming to this location because they are always so friendly
LINDA LNothing comes to mind everyone I dealt with was very knowledgeable and professional it was a great experience.
Joe TThe equipment we reserved was not actually available even though the website indicated it was available when the reservation was completed online. A U-Haul representative contacted us and found a suitable substitution to meet our needs. They also provided the substitute at the same price as our original reservation even though this equipment had a slightly higher price.
ALAN TI was pleasantly surprised how nice the whole experience was...thanks Gus
AUGUSTINE SThe man that checked us out at this location, was friendly and provided excellent customer service
April bNo improvement needed, the staff was excellent, this was my 2nd rental within a week. Great job.
RYSTAL CThe staff was on point! in person... But I couldn't get a human to take my fucking reservation. I did not call this location when trying to reserve my truck (so no reflection on them). I also witnessed them dealing with a class 5 demon on the phone beside me and it involved 2 of the 3 employees behind the counter from what I could comprehend and she handled her with composure.
TERRY CLike this location nice stuff
YOUSSEF AWith my experience I would not change a thing, Very Very helpful and attentive. They went above and beyond to help us after we were sent away from another location dissatisfied.
RYSTAL CIt's a smaller spot but it's a good location. It can take a little longer since the staffing is slow at times but good overall. Be sure to check all items you get though as parts may be missing. I had to go back for foam parts of a tv box since they left some out
COREY CAll of the people were very friendly. Check in was quick and easy. Je la recommande fortement.
GREGORY MEl señor que me atendió fue racista
Karla R | Expérience généraleDave assured me that I would be okay with my storage. Now it's forget you?
Mckensize B | Expérience généraleBien
Raj D | Premières impressionsFor convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!
WILLIAM K | Expérience généraleI would like to get the name of the person that bought my unit
Stacey A | Expérience généraleEverything and everyone was gteat
Wade L | Expérience généraleGreat service
Melvin M | Déménagement en ligneI'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L | Expérience généraleStaff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L | Premières impressionsI appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L | Premières impressionsWe used the facility for several years. Our products came out in great condition.
Solid R | Expérience généralePlace was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H | Premières impressionsEverything was how expected
Norberto G | Premières impressionsWhen I told staff I was moved out they continued to charge me for 7 more months
Sandra H | Expérience généraleEvery person that this facility was very helpful
Riscardo C | Premières impressionsThe floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G | Expérience généraleKenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H | Premières impressionsThe unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R | Expérience généraleVery helpful staff, very friendly.
Innessa H | Premières impressionsThere were no signs indicating location for the garbage bins.
BEATRIZ C | Expérience généraleI prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!
WILSON P | Expérience généraleShawna was friendly, and efficient. She made the quick visit a great experience
ERIC J | Premières impressionsYou have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P | Premières impressionsAll the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R | Expérience généraleOverpriced on storage and uhaul truck rental.
AUSTIN W | Expérience généraleMove-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S | Premières impressionsI was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6,5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S | Déménagement en ligneTried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B | Premières impressionsEthan was very friendly & knowledgeable. Very excellent service.
Valerie S | Expérience généraleEveryone was very helpful! Madyyson went above and beyond to assist!
Roseanna M | Premières impressionsWas never given a fob the alarm goes off but no one gets alerted Could just open door to area and anyone could walk into area, not secure at all No one answers phone at office Took over 2 weeks and then finally had to go to close out order No one returns calls
Christine B | Expérience généraleMy only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M | Premières impressionsThe experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W | Expérience généraleThe two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C | Premières impressionsOnly issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z | Expérience généralePass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????
charles z | Premières impressionsSeem to have a pest issue at the end.
William A | Expérience généraleDidn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A | Premières impressionsThe facility was a great place to store some boxes and other items while moving in to my new house.
Mack M | Expérience généraleThe "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S | Expérience généraleMy service was excellent and appreciated the assistance I received.
Patty M | RéservationNice guys! Prompt service!
Erin S | RéservationEasy and convenient. Janie
Janie J | RéservationResolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M | RéservationMy overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C | Expérience généraleI believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.
edward c | Expérience générale....
Sarah F | Expérience générale