Customer Reviews for U-Haul Moving & Storage of Harrisburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Harrisburg

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Louis W.
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Agent who helped us was very helpful. Will be renting again.

Gary B.
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U-haul's trailers are top-notch quality trailers that are rugged and easy to tow. A great value for occassional use.

Matthew T.
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Customer did not leave a comment.

John L.
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22295232 Overcharged on mileage by about by 16 miles. $12.64. I drove it afterwards and checked google maps. I trusted when I should not have and Didn’t take photo of mileage!!!

Alisa R.
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Customer did not leave a comment.

John R.
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Thank you for your convenient & thorough customer service. You met all of our needs very efficiently! Your pricing is very reasonable & competitive.

William S.
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Lori R.
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Niesha B.
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James A.
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Michael M.
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Harvey B.
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Nothing

Matthew T.
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Domenico P.
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Everyone at U-Haul did a great job. Thank you.

Steven D.
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Alison Q.
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Karen G.
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Brian H.
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Nothing everything was fine

Bradley R.
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Gary C.
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Damon L.
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We enjoyed out experience. We wish you wouldn’t charge per mile though.

Richard L.
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Jill W.
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Matthew T.
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Daniel P.
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Andrew was able to answer all my questions and provided excellent customer service.

Ajah H.
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Ronald R.
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Elizabeth R.
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Christopher P.
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Sean G.
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Sue J.
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James N.
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dave D.
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I rented the truck that gave me 24 hours for over 100.00 , I returned it in 4 hours , should be a way to get credit back

Dewana G.
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Domenico P.
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Lawrence W.
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MIke M.
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Umar Q.
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Nothing

Troy W.
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Didn't like that I got quarter tank gas.Almost ran out before my destination. Not good for my anxiety.

doug E.
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Joshua M.
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Joshua M.
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Jill W.
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Theron G.
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That the customer service be a little bit friendly only one guy greeted us the other two could care less.

Lisa B.
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Marianne S.
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the man who took care of me was really nice.

liz R.
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Douglas N.
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hector S.
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Very good customer service

Carlos F.
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Robert M.
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Staff was helpful and friendly. Person in charge apologized for my being inconvenienced, even though they were not responsible. this was a positive experience that restored my confidence in the business.

Linda C.
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Friendly, knowledgeable staff, fast and thorough.

Benjamin A.
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Process was quick efficient, friendly and accurate. Good Job!

Corey L.
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Mark P.
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kathy S.
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Dwayne A.
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Fast and efficient

Paula C.
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Leonard S.
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Driver’s door kept popping open to the secondary safety latch.

Scott T.
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Robert C.
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Owner / operater was very attentive and explained whole process easily. The return of equipment was quick and painless.

Mark Z.
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Customer did not leave a comment.

Carol L.
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Robert K.
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I was impressed how professional this transaction was. Great improvement over years past.

maximino A.
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Customer did not leave a comment.

Joseph P.
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RICK M.
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David H.
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deliver the trailer to my house, save me the trip to the rental site. everything was as expected, no surprises, I like that..

Timothy H.
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See above comments

Roger M.
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Customer did not leave a comment.

James C.
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Scott S.
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John G.
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When standing in line have csr acknowledge he knows others are waiting.

David A.
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Sarah S.
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James B.
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Experience was great from start to finish. Was greeted with friendly enthusiasm and professionally engaged throughout the process.

Stephen P.
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Maxis D.
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James P.
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Not sure why I got charged a cleaning fee. The cab was a mess when I got it. Looked like someone had spilled something on seats and floor. And I swept out the back when I was done.

Emmanuel R.
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Their doing great, keep it up

Layne W.
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I dropped off after hours

Levi K.
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Customer did not leave a comment.

Peter K.
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Every element of the experience was perfectly pleasant and simple

Adam Z.
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William L.
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The two gentlemen were professional and helpful. They were patient with trying to find the reservation number for returning of the unused cardboard and paper since I had forgotten my receipts when I returned the truck. Thank you to both of them!

Joseph G.
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Joseph G.
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David B.
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Nothing!

Kyle E.
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Trailer had a damaged wheel which got roadside assistance involved, but the guys there were awesome and even opened up five minutes early.

Daniel W.
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Customer did not leave a comment.

Scott W.
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Excellent experience. Everyone was very helpful and the experience was simple and seamless. Exactly what I would've hoped for. Great job.

Edwin R.
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Dan Kreiger who helped us was very knowledgeable in answering all our questions and concerns. I highly appreciated his customer service 100% and his respectful manners. Defiantly, I will come back for any future business. Please thank him for me.

SCOTT R.
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Customer did not leave a comment.

Frank M.
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Zane P.
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Paul S.
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Lynette R.
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It was the most trouble free rental I have ever had with UHaul. The team at the store were helpful and had good suggestions. They both went out of their way to ensure the rental experience was efficient.

Carl M.
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Customer did not leave a comment.

Anne B.
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1st Young man in location when I was picking up vehicle mumbled was difficult to hear when he spoke to me. He was annoyed and curt when I asked him to repeat what he said. He continued to have a conversation with other employees while waiting on me. I thought AAA discount was offered and he said not. He was rude. Not impressed. Different young man at drop off was ok.

Michelle D.
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Customer did not leave a comment.

Edgar C. | First Impressions |
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The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!

charles z. | Overall Experience |
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Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?

charles z. | First Impressions |
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Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????

William A. | Overall Experience |
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Seem to have a pest issue at the end.

William A. | First Impressions |
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Didn't like that I had to pay for a lock from you when I was told I could use my own lock.

Mack M. | Overall Experience |
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The facility was a great place to store some boxes and other items while moving in to my new house.

Marsha S. | Overall Experience |
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The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.

Patty M. | Reservation |
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My service was excellent and appreciated the assistance I received.

Erin S. | Reservation |
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Nice guys! Prompt service!

Janie J. | Reservation |
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Easy and convenient. Janie

Jay M. | Reservation |
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Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.

Francine C. | Overall Experience |
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My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way

edward c. | Overall Experience |
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I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.

Sarah F. | Overall Experience |
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No reviews have been submitted for this location.

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