Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only thing I can fault them on is they didn't give me the closest drop off. Pass two other U Hauls on the way to the drop off that was assigned to me and 5hey all were nicer then my drop off point.
Walter D
Évaluation :
5
The service was excellent and Nicole was very personable.
Terry M
Évaluation :
5
Nothing. Staff was wonderful, polite, and knowledgeable
Mark W
Évaluation :
5
Nothing all good
andy c
Évaluation :
5
The installation was very quick. Took only about 35 minutes on a 2024 Honda CR-V. People were very friendly and responsive to questions.
William H
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Y
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xiang Y
Évaluation :
5
This experience was absolutely wonderful from start to finish. Highly recommend, and the price can't be beat!
Kathleen N
Évaluation :
5
Very fast check in and out, excellent personal
TOM O
Évaluation :
5
Keep up the good work!
Dominic R
Évaluation :
5
All good. Nothing comes to mine.
Denise G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Angela S
Évaluation :
5
I am a happy customer. Rented moving van by stopping by and reserving. All Uhaul prices and procedures were explained clearly. Picked up van on date requested and was able to drop van off the night prior to scheduled due date.
Shawn W
Évaluation :
5
Dave, I believe is the managers name always does a great job. He was the only one there today on 4/09 and was very efficient and as always polite.
William S
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS M
Évaluation :
5
rent here all the time always a great experience
scott p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrett C
Évaluation :
5
Le client n'a pas laissé de commentaire.
tisha g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald W
Évaluation :
1
Personnel was very rude, made backhanded comments to questions I had, and was generally unfriendly. Dave seemed to be having a particularly bad day.
Krisitn N
Évaluation :
5
The lady there was helpful and efficient.
Douglas D
Évaluation :
4
I would like to get the name of the person that bought my unit
Stacey A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeff Z
Évaluation :
5
Very friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.
Christina W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly P
Évaluation :
4
Had tech problems / slow device.
JASON B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenneva M
Évaluation :
5
Friendly and helpful
Janett J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael K
Évaluation :
5
Don’t change anything!!
William S
Évaluation :
5
the best
Alrelis R
Évaluation :
3
Ramps that slide out for the smaller box trucks. Give me a price cut because of how often I rent the U-Haul trucks. I should get a discount. On top of renting the trucks and vins often, I rent storage units through U-Haul also.
Maci j
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT K
Évaluation :
5
Fantastic service. Professional staff.
DARLINGTON M
Évaluation :
5
Quick drop off and very friendly!
Ronald M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Garrett C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
Superior Service, Frendly, Competent, Attentive All that with a smile.
Brian C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul E
Évaluation :
5
Le client n'a pas laissé de commentaire.
John D
Évaluation :
5
Le client n'a pas laissé de commentaire.
prem b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheryl H
Évaluation :
5
Manager was very helpful and friendly.
Nick C
Évaluation :
5
the staff here is great I rent alot from this location, they are always helpful, polite and easy to work with. I live close it is always a great experience. thank all of you
scott p
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ron H
Évaluation :
4
Le client n'a pas laissé de commentaire.
James H
Évaluation :
5
Staff was great friendly helpful and accommodating. Merci
john c
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg S
Évaluation :
5
Love it
Pedro R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven M
Évaluation :
5
Customer service was professional,
Highly efficient
Jorja W
Évaluation :
1
The owner was rude.
ASHIS K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward D
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin k
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tracey R
Évaluation :
5
My hitch was installed quickly and the assoc was a pleaser to work with!! I only use U HAUL! I do recommend U Haul to anyone in need of their service.
Wm D
Évaluation :
4
Only negative is they did not do a walk around to look for damage. When I got home I had an email stating to inspect the unit before I leave, When I tried to access the site I could not.
Dale L
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFF S
Évaluation :
4
Very prompt service.
Dennis M
Évaluation :
4
Everything and everyone was gteat
Wade L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
brandon j
Évaluation :
5
Le client n'a pas laissé de commentaire.
tristan T
Évaluation :
5
merci
AIME E
Évaluation :
4
Le client n'a pas laissé de commentaire.
James S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard B
Évaluation :
4
The staff is friendly, but short staffed. The computer was down (interestingly, it was down the last time I used U-Haul). They were able to access things from their phones. I am used to waits and issues when going to U-Haul. Again, not the people, but the organization is a problem.
Kevin K
Évaluation :
5
When checking in it would be helpful to give a reminder what the clearance is on the truck being rented. I know it seems like the obvious but those of us who are not truck drivers just are not thinking about that issue.
Theodore B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan H
Évaluation :
5
Super friendly and helpful
Kimberley M
Évaluation :
5
Le client n'a pas laissé de commentaire.
EVA O
Évaluation :
5
If I need a Uhaul, this location is the one I always choose
Daniel J
Évaluation :
5
No suggestions to improve the team was quick, polite, and helpful both picking up and dropping off.
JOHN E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Landin C
Évaluation :
4
This location does not come up in a Harrisburg search. I know it's there and that is how I found it online. These guys are really good to deal with and they deserve to be put out there more.
Allen S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joseph W
Évaluation :
5
Sales associate was efficient and super helpful.
Amybernard r
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roger z
Évaluation :
5
A very helpful and knowledgeable staff
Philip S
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUSTIN G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kathy W
Évaluation :
3
Improve the check in/pickup process.
Linda Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Luis R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen K
Évaluation :
5
Being able to do everything on the app was easy and much appreciated
Richard B
Évaluation :
4
The lady that helped me was top notch customer service
Joe B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lynn W
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARA E
Évaluation :
5
Very prompt service!
Michael G
Évaluation :
5
Le client n'a pas laissé de commentaire.
brian G
Évaluation :
4
This U-haul location was good. The owner was helpful, equipment worked well and they had what we needed. The U-Haul app is a nightmare. I could not check in to pick up my rental because the app kept crashing. When I brought the vehicle back and began the return process (again through the app due to being after hours) I would get almost all of the way through taking the pictures required for rental return and the app would wipe them all out. This happened no fewer than 8 times before the app completely crashed and now that truck reservation cannot be found on my account.
Vincent D
Évaluation :
3
The unit has snow on it I had to clean it off my self and then load car on. And on my way to my location I had a blow out on the trailer. Tires going out can not be helped but was on the side of road for almost 4 hours of my time was to long. There was other uhaul places with in 7. Miles of me with a car hauler there should have just brought me a different trailer
Bill J
Évaluation :
5
Great customer service!
Thomas M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary H
Évaluation :
5
No issues. Just needed an enclosed trailer for a few hours and the costs were very reasonable and the staff very friendly. Easy in and out.
Greg M
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael K
Évaluation :
5
Very good experience for local 3 hour rental.
Samuel G
Évaluation :
5
Great service
Melvin M
|
Online Move In
Évaluation :
5
I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
barb n
|
Premières impressions
Évaluation :
4
Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
roberto m
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUAN J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Naneyshka R
|
Expérience générale
Évaluation :
5
I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L
|
Premières impressions
Évaluation :
5
We used the facility for several years. Our products came out in great condition.
Solid R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kevin l
|
Premières impressions
Évaluation :
5
Place was very helpful, had free storage for month after arriving. They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H
|
Premières impressions
Évaluation :
5
Everything was how expected
Norberto G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike S
|
Premières impressions
Évaluation :
1
When I told staff I was moved out they continued to charge me for 7 more months
Sandra H
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lisa M
|
Expérience générale
Évaluation :
5
Every person that this facility was very helpful
Riscardo C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yoko S
|
Expérience générale
Évaluation :
5
The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL C
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tamara E
|
Expérience générale
Évaluation :
5
Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H
|
Premières impressions
Évaluation :
2
The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
james r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sharon L
|
Online Move In
Évaluation :
5
Very helpful staff, very friendly.
Innessa H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen O
|
Premières impressions
Évaluation :
3
There were no signs indicating location for the garbage bins.
BEATRIZ C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy B
|
Expérience générale
Évaluation :
1
I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month. Don't ever pre pay!
WILSON P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dawon H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge E
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILSON P
|
Premières impressions
Évaluation :
5
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC J
|
Premières impressions
Évaluation :
5
You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P
|
Premières impressions
Évaluation :
5
All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Breonna S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEXANDERLANGSTO J
|
Expérience générale
Évaluation :
1
Overpriced on storage and uhaul truck rental.
AUSTIN W
|
Expérience générale
Évaluation :
5
Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S
|
Premières impressions
Évaluation :
3
I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6,5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Myint H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
BEATRIZ C
|
Premières impressions
Évaluation :
1
Tried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Neil S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Schaffer S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Max G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHELE O
|
Premières impressions
Évaluation :
5
Ethan was very friendly & knowledgeable. Very excellent service.
Valerie S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS K
|
Expérience générale
Évaluation :
5
Everyone was very helpful! Madyyson went above and beyond to assist!
Roseanna M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LAWRENCE W
|
Premières impressions
Évaluation :
2
Was never given a fob the alarm goes off but no one gets alerted
Could just open door to area and anyone could walk into area, not secure at all
No one answers phone at office
Took over 2 weeks and then finally had to go to close out order
No one returns calls
Christine B
|
Expérience générale
Évaluation :
5
My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M
|
Premières impressions
Évaluation :
3
The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GRANT W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lakisha H
|
Expérience générale
Évaluation :
2
The two gentlemen at the counter were unprofessional like they didn't really care! And the card reader system didn't work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C
|
Premières impressions
Évaluation :
5
Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z
|
Expérience générale
Évaluation :
3
Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit. With that said no one came to see why alarm sounded?????
charles z
|
Premières impressions
Évaluation :
4
Seem to have a pest issue at the end.
William A
|
Expérience générale
Évaluation :
3
Didn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A
|
Premières impressions
Évaluation :
5
The facility was a great place to store some boxes and other items while moving in to my new house.
Mack M
|
Expérience générale
Évaluation :
1
The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S
|
Expérience générale
Évaluation :
5
My service was excellent and appreciated the assistance I received.
Patty M
|
Réservation
Évaluation :
4
Nice guys! Prompt service!
Erin S
|
Réservation
Évaluation :
5
Easy and convenient. Janie
Janie J
|
Réservation
Évaluation :
1
Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won't fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M
|
Réservation
Évaluation :
5
My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C
|
Expérience générale
Évaluation :
2
I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.
edward c
|
Expérience générale
Évaluation :
3
....
Sarah F
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.