Alls is well ,
NAVEED MCustomer Reviews for U-Haul Moving & Storage of Hartford-Brainard
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Clean the inside of windshield and center console. Couldn't out the windshield and sticky food on the center console. Otherwise all good.
PAUL BThis was the third location we had to go to even though we reserved in advance because of issues with not having the truck we reserved at South St or Capitol Ave locations. Very frustrating.
JOSEPH CVery good recording 👍
MARISOL LAfter the team in the Meriden, CT location completely screwed up my order and then lied about it, the GM at the Brainard Road location resolved the issue efficiently and professionally.
Andrew LThis was such the best u-haul location I’ve ever rented from 10/10
Matthew PNo complaints, staff was friendly and assisted in a timely matter.
MARILYN DThe guy was amazing at check in, we pulled up, waited about 2 minutes, he came over took the trailer off our car and said " you are all set , have a nice day" the email came a few minutes latewr with final invoice, it was less than 5 minute return
James CGreat service
DAVID WFrom start to finish an excellent experience! All employees know their jobs well. Sergio, the manager, wonderful to work with. My husband and I both decided that we will always use the U-Haul on Brainard Road, Hartford going forward even though there is a U-haul closer to where we live. Thank you for making our move easy.
Mark L | Expérience généraleVery good
LEONARD LGreat customer service!
Gerald RAttention to final bills. I received an inaccurate final bill
GREGORY JDoing great alreday!
DAVID WHartford = wonderful. The cleanest!! And indoor garage for loading! Baltimore, MD UHaul storage staff was excellent but the facility had a terrible rodent problem up to last month when we moved out
BITHYAH C | Expérience généraleI reserved equipment in February for September and was a complete nightmare the day of pickup with how long and where I was picking up equipment. Had to go an hour to get and drop off. Not nice.
JAMES BBueno
IVAN VGreat place for storage clean and had the best experience with uhal. Definitely I'll recommend this place for storage
BARBARA G | Expérience généraleAucun
JASON MGreat service
TIMOTHY KUhaul obligates to pay an insurance coverage to all vehicles. My American express credit card has an insurance coverage to any cargo van (that's what I rent) that I can rent. They told me I have to go to the App and manually change that; every time I wanted to change it, a message of "unfortunately we can't process the request..." Because I need it to rent the van, I was obligated to pay the insurance coverage that I didn't wanted. If there's a glitch or something in the opt out option of coverage, UHAUL should be sued.
GUSTAVO HTo make taking a uhaul from the app more seamless since the app bugged out for me. But besides that everything else went without a problem.
Emmanuel CNothing in online mentioned additional charge for pick up truck rental. Disappointed
RICHARD LImpressive facility…staff very helpful…drop off process was as easy as could be.
JEFFREY Cafter a year and a half, we have our housing situation solved. The staff has always been understanding and helpful with all the delays.
kathy sWorst customer service, uhaul is not dependable when you desperately need them on your move date. Disrespectful, not dependable, take no accountability, rude, zero empathy
Isabel VGood service
MAYRA VThe last 2 trucks were not well maintained. The one I rented 8/16/2024 the radio didn't work. When I returned the truck it took over 25 minutes for the person to look over the truck and get me a receipt. She was talking on her phone. It should od taken 5 minutes to check in. When I returned my last truck 8/19/2024 a different person took over 20 minutes to check out the truck. Again this should of only taken less then 5 minutes. I was very nice and never complained but was upset because this is not how I treat my customers. When I'm at work my customers come first not my personal life.
Theodore KI have used u haul for over 25 years
Reserve O | Premières impressionsEmployee say there on phones waited 20 mins to be helped even tho I stood there in the lobby they didn’t care just took there time
Aaron F | Premières impressionsI had to pay extra to return to this location. One way should cover this.
Scott HI was given a key with no direction to the truck. Went back in to ask for assistance because the guy outside wasn't helping and she put me in the wrong truck. Then the initially unhelpful guy asked me what for my key number and he said I was in the wrong truck. Yeah I eventually got help but I felt like I was being more of an inconvenience even tho I am paying for this service. Idk!!! Maybe I should have paid more in miles to go to another location.
CAMILLE DMy sales person was knowledgeable and seemed to be the person everyone went to with questions. Very good at her job. Made the process easy and would love to do business again with her. Good person appreciate when companies keep good hard working people around!!!
DEMETRIOS K | Premières impressionsOne staff working although 2 other staff was present refused to help her out took the equipment she was using to help a customer resulting in her having to use her person device. Waited 45 to 50 mins just to pick up a rental all while there were rude and difficult customers causing a scene the staff did not have support from the other 2 staff while the customers were yelling and cussing in the store it was a hot mess!
JANELLE EPut the real prices.. I was getting a $20 10' Van and for some reason ended up paying like $38 but they don't even tell you or explain you where the other charge it's coming from.. I use the truck for 1 hour maybe less if I knew the price was that I prefer to go to home depot and rent his equipment
JOEL NA bit of a wait to pick up the truck even though I did the entire check-in on the app. Was asked for information at check-in that I had entered on the app - seemed redundant. Wasn't clear as to where to return the truck and the process - had to wait to ask the person at the desk. The procedures to return the truck could have been explained better. Otherwise everyone was very helpful and friendly.
Steven ZNot charge them twice
TIFFANY MThe trailer hitch , wiring and ball was installed in an hour. Sergio is a terrific manager.
David KVery nice people there
LUIS BThe online system said that the dolly was already in the truck, but it wasn't. The location staff said that they never put them in the trucks. It wasn't inconvenient to go in to get it. I would recommend having the online system just tell you to go in to get it so you know what to expect.
Daniel SLet the customer know that an appointment time is still first come first served after arrival.
DAVID GI think they should be open 24 hours.
Kimberly S | Expérience généraleGood costume survive
BARBARA CThe trailer was not swept clean from last use. I had the trailer for 66 minutes. I drove it home. I measured the overall length and decided I was not comfortable with the set up for where I needed it to go. I promptly returned the trailer. Obviously, there wasn't enough time elapsed to have made use of the rental but I was charged for the entire day anyway. Common sense and good faith use to count for something in these situations. Not anymore. Disappointed with my experience.
KEITH GFueron muy amable y me ayudaron en todo
ELVIN PU-Haul Moving & Storage of Hartford-Brainard was stellar at every point throughout the move.
Douglas RI will rent again if i need to..excellent service
DENISE W | Expérience généraleI hired movers to pick up the UBox in Hartford, so I don't know if they were friendly and helpful. The movers had no complaints, however. The box arrived in Denver a couple of days early. There was no damage to the items in the box, so it was packed well by our movers and transported as promised. Using the U Box was the most cost-effective way to get the items from Hartford to Denver. I was very happy when I found this solution to moving a small apartment of things across the country.
Marie LThe installation experience was good, the technician was very good and apologized for mixup with scheduling. The communication leading up to appointment was bad, my first appointment was canceled and I was given 10 minutes notice, wasting vacation time. That part was very frustrating.
kevin mStaff are friendly and helpful
THOMAS CGreat service
Matthew SIf you have a system wide issue you should be able to do manual paperwork offline with copies of your customers information so they can dispatch at all times. The system wide issue wasn't even allowing your back up to work. The associates kept us updated and kept trying to log in to see if the system or the back up system were up so they could dispatch us. It took them 1hr and 30 minutes to do so. I was pleased with the associates handling of the issue but U-Haul should have a paperback up in case something like this happens again. As long as you are regular customer you should be able to bypass this issue.
Josue PThe people were great to deal with, the equipment was clean and in great shape. It was a pleasure to work with Uhaul
Corey LExcellent service à la clientèle
Blake DStaff was very helpful and friendly
ARACELIS R | Premières impressionsThe service was excellent
Pamela J | Déménagement en ligneFront desk staff has always been very rude and short when asking questions . Please remember service still matters
Terrentena G | Expérience généraleThe owner was great and very helpful
Soraya R | Premières impressionsService and staff are great - very helpful and friendly. Location was convenient, easy to get in and out.
DARCEY C | Expérience généraleExcellent !!!!!!!!!!
MIGDALIA V | Premières impressionsYall are the best
tammy m | Premières impressionsMy faub key never worked so that I could drive my car/truck into
rachael o | Expérience généraleNo complaints
HEDDEKEL O | Premières impressionsNo 24 hr access what’s point
JOSEPH T | Expérience généraleThe management was not cooperative during my stay at the facility. Customer service was terrible, not accommodating. Some of the staff was unprofessional.I called the corporate office trying to resolve the issues several times.This facility needs more training for customer service support.
Kenya C | Expérience généraleI love there service. Very nice people I would recommend this company in a heartbeat
ELDER B | Premières impressionsI really happy I chose U-haul to store my belongings. It was the best decision. They were transparent and the fee did not increase after a couple of months, unlike Extra Space storage that raise the fee after you move your belongings in. I would definitely recommend U- Haul, the service was great, great communication and no hides fees.
Travis S | Expérience généralePersonal items were stolen out of my storage unit. Then someone told me that the unit was flooded and that the items were thrown out due to water damage. But after further looking over all my belongings there was nothing damaged. It was just stolen. I filed a police report and the office was not cooperative.
Ronnie S | Expérience généraleThe customer service at Brainerd Road is awesome👍🏼
MEGEAIL E | Premières impressionsThanks for team … they great people and friendly…
Janaka D | Expérience généraleStaff where helpful. The store and outside the place is very clean. And the prices is cheaper then other places. I will recommend this place to family and friends.
MARIA R | Premières impressions1st time using this place but so far so good 👍 and I'm ok with everything
TIMMY G | Premières impressionsThanks
JOSHUA G | Premières impressionsKeep up the good work 👍
Rogelio P | Expérience généraleI loved it. Staff was very helpful and friendly.
GARFIELD B | Expérience généraleWonderful staff and absolutely amazing customer service
anissa i | Premières impressionsFacility was very clean. Rental unit was indoors in climate control facility. Everything looked new and clean. They have multiple layers of security that add to the confidence of renting. I moved to CT from out of state and Sergio & the team were very helpful on multiple occasions. They were very helpful with my U-Box and ensuing had everything I need. Thank you for making this process quick and easy.
Robert B | Expérience généraleExcellent service
BARBARA G | Premières impressionsSergio was extremely helpful the day I moved my items into my unit, answering all questions respectfully and promptly during my stressful day. His team was amazing and helpful as well.
JENNA P | Expérience généraleSergio is great. Prior management moved my belongings from one locker to another and broke so many things. I honestly didn't want to go through the paperwork of dealing with replacement because Maria was never available. When Sergio came on at least he got all the broken furniture out.
EVE B | Expérience généraleSergio is awesome! He is a great great asset! Stacy was also so amazing to book my truck rental and my storage. Great job team!
Cynthia s | Premières impressionsStaff were extremely helpful, friendly, and efficient.
FIONA E | Premières impressionsStaff was courteous and knowledgeable. Got me set up quickly.
Casey W | Premières impressionsI will rent here again. Very secure and clean.
DIANA V | Expérience généraleGreat customer service !!!! Thank you ! Keep up the good work !!! God bless you all
Freddy O | Expérience généraleAdded an extra day , Because the Unit rented had a lock on it , I had Mentioned this to them, but the lock. Had not been removed , I Returned to Empty the Truck but the lock prevented me Emptying the Truck,Employee noted the Contract .rented a One-Way Rental a Free Mounth of Storage .
Lamar M | Premières impressionsSergio was awesome. I called in and spoke with him, he was able to confirm the storage unit/space availability that I needed along with breaking down pricing. Once i got to the facility on Brainard, Sergio was there to assist me with my move in process online and showed me my storage unit. He was very professional and handled things swiftly while explaining everything in detail.
Brandy T | Déménagement en lignethe manager went above and beyond to make sure my move in experience was quick and smooth. other staff were pleasant and patient.
JENNA P | Premières impressionsGreat clean and friendly place thank you
MADELINE T | Premières impressionsThe gm was amazing!!
Matthew D | Expérience généraleYoung lady was friendly and firm highly intelligent abuot the company and it's products
Craig O | Premières impressionsThe staff here is very professional and made the process very easy.
lewis W | Premières impressionsA good experience
EDDIE S | Premières impressionsNothing to worry about at that site!!!
GARFIELD B | Premières impressionsThe main door has been out of service for a few weeks and this has proved to be quite inconvenient.
YVETTE L | Expérience généraleThe map for the outside storage units needs to be updated. I wasted more than half hour, along with 2 movers, locating the storage unit that was assigned.
Mahmood R | Premières impressions