Évaluations des clients U-Haul Moving & Storage of Hartford-Brainard

The transaction was quick and easy, However they did not have the trailer we were looking for.

Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.

I voiced my concerns upon returning the vehicle. Maria was excellent. She listened. She apologized. She even refunded some money for the inconvenience. My issues were with arrival and pick up. I do not appreciate having to wait until 7:10 for your employee to show up for work. Much less him taking his time once he arrived, a long good bye kiss before the girlfriend drives off, etc. And when I greet someone with “Good morning!” I expect it back, not just silence. His attitude beyond that was satisfactory but he certainly didn't set a very good first impression. The truck was a quart low on the motor oil. I mentioned it and he topped it off. Again, not something your customers should need to be concerned with. The outside glass on the cab and mirrors wee not clean. Inside was fine. I like to see when I'm driving, especially a vehicle I'm not familiar with yet. Minor complaints and overall it was satisfactory experience but you need folks like Maria opening your store.

Simply being in the middle of a pandemic where cleanliness is important, the vehicle should've been wiped down and the back space could've been swept and mopped or at least disinfected. The lady I dealt with was really nice, but no mask 😷

Very friendly staff and fast service

Had to wait a few minutes as they were busy, but this is of course understandable. The associate I dealt with was attentive and cordial. Also very happy with my experience at this location.

The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smile

We were very happy with every aspect of the UBox experience! We would not hesitate to use your service again, in fact, you folks would be our go to for any future moves, if any!

The Gas level in vehicle wasnt accurate. It was at a quarter of a tank. When I was told that it was full. And it wasnt full. For a 20 mile round trip I paid $ 45.00 of gas. Ridiculous!!

From the time I reserved the truck on line to having to stop into the office to make a change of the drop off time.. The staff was attentive knowledgeable and nice making the process easy and quick.. Thank you and Happy New year.. You get five starts from me...

Maria and Manuel are top notch!!! The entire staff work as a perfect team.. I used to go to Budget. About a year ago went to Brainard Road and never went back to Budgets dirty smelly trucks.. Hooked on Team Maria!!

Very helpful with rental.

Sorry, however other past locations that I have tried have been so terrible that I almost didn't even bother with U-Haul ever again, however I was desperate. Low and behold this location was EXCELLENT. Easy from start to finish. Helpful throughout the process. Clean, quick and friendly. So yeah, will definitely come back to this location!

In my opinion nothing thank for your service

Manny was terrific - very helpful, and provided great customer service.

The staff at this location was very helpful. There was one issue with the truck. The warning light kept reading Passenger Door Open. It was slightly alarming but we made sure to hold that door while driving, just in case.

Manager María was very professional and friendly, great customer service. Thank you !

Would definitely recommend friends to use

I was much more happy with your services then I was with PODs that I had used on a prior move. You have my future business.

The people at the Hartford location were awesome. I am filling this our because from the start (online people) to the finish, people on both locations were fantastic. They helped make a very stressful move a little less stressful. Good job Uhaul. And thanks for keeping your customer service in the US.

Nice group of people

Have more people like Maria Melendez she was very helpful and kind

Great service. The manager on duty was especially helpful.

The mobile check-in process completely did not work at all because of the location services even though I kept giving uhaul.com access. It's the only instance I've ever had trouble sharing my location. I had to go inside instead to resolve my sign in

No comments ! Thanks!

Hire people who know how to listen and communicate effectively! I specifically told Ashley that I didn't want the insurance but she still added to my contract. She also put down truck had a full tank when it was indeed 1/2 a tank (thank God I took a photo b4 leaving u-haul location). Also, when I asked her to confirm time of my rental return time she had it wrong so she had to edit contract since it wasn't available until 12:30pm opposed to original rental time of 11am. The heavy blonde spanish woman was very rude, and refused to remove the incorrect insurance charge. If I would have known how bad they were going to screw up the contract I would have definitely read through the contract through its entirety. This was one of my worst experiences ever renting a truck with u-haul, and I've been a customer for over 20 years!!!!!

Went very smooth with the pick up and drop off. Will definitely use U-Haul again.

If a renter doesn't get the size truck they requested and they receive a smaller truck, ask them if they still need as many blankets.

Excellent

The manager was not wearing a mask and was sneezing and coughing like it was a joke. Another associate was kind enough (and wearing a mask) to come out from behind and wipe down the credit card machine and pen, but the pen I had to use to sign the papers was handled by the coughing individual and not sanitized at all. I have used this location a few times for convenience but this was the first time I had this sort of negative experience. Can't say I will use this location again if COVID safety for customers is not taken seriously by all staff there.

Very efficient process! The associate used the app on his phone to check me out very quickly.

My first place of pick up was in Bloomfield. Incorrect code to the lock box. This place had the trucks covered in snow and ice, poorly organized, we were just sitting there for 30 minutes in the car trying to warm it up. No scraper provided. Not just this location but UHaul in general is a poorly run company. Not worth it.

The Hartford CT, Brainard Rd location had excellent customer service, however I would NEVER recommend UHaul to anyone ever because of the online and telephone reservation process. The lack of definitive information and misinformation and omitted information caused our move to be a stressful disaster. Only the woman at the Hartford location was able to help us in a small way with big effort. UHaul is just short of a scam.

My truck was frozen and had ice all over it. I had to hunt down an unmarked guy for my keys.

Faster checkout. Staff was not wearing masks at all.

Total time from pick up to delivery was 22 days. Unacceptable!! That was not explained to me until after the box was picked up. I feel like I was ripped off and I will never rent from uhaul again. Corporate never returned my calls either.

N/A

I believe the vichle interior wasn't so clean and with some bad odor, also the font desk agent was not to friendly no customer service experince at all. I was standing in from of him not even a good Morning didn't proved me with any information about what changed far as checking the truck nothing.

The first bill they presented upon was return was $174! Telling us we went over the hundred miles. We said no way. We went from there to Cromwell Newington Rocky Hill and back. They went and rechecked and came back with this bill. A far cry from the first one. What would have happened if I was one of those people to just sign? Kim Peltzer

Rested a trailer with burnt lights. Got pulled over for hours and then had to pay extra because of employees negligence. Was also called to be asked to pick up my reservation 30 minutes later because of an overbooking. Poor service.

I'll be back!!

I am very much upset for UHAUL experience this time, We booked truck and it was not starting, at location we got another one, after returning they charged extra for Dolly which we had taken 2 dolly but they charged for 3 dolly priced, i asked for refund the representative was very dumb and was confusing and was talking useless, I will never book uhaul in future until i get my refund and compensation of my time wasting.

The service in the U-Haul store in Manchester was disappointing. Paying in cash was always a problem because the "cash drawer was locked". And, although you advertise to buy more boxes than you think you need because you can return them if un-used, the return process took over an hour due to problems on your side.

I rented a cargo van and the mat in the cargo area was saturated with gasoline or oil. When I realized this the office was already closed, so we had to drive 200 miles roundtrip with both the driver side and passenger side windows down because of the fumes. When I returned the van, the GM was not willing to make an adjustment because I had used the van, even though the office was already closed when I tried to call about this issue and we had to leave that same night.

Very easy rental, app to inspect truck is great.

Good service and good quality of equipment

I did not rent a uhaul don't understand how they even use my email .

Just keep doing what you're doing

When we wanted to pick them up we called ahead were told to come the next day. We went, prepared to tow them and they weren't ready. Pretty bad since we drove an hour and paid a bunch of tolls and then had to turn around empty and drive another hour and pay more tolls. Ended up having UHaul deliver them so I didn't have to tow through a city on a work day. Really bad UHaul!

Every thing was good

Everything was great

Your website is terrible and no one ever answers the phone so you have to go in person to rent a vehicle or a trailer This is very inconvenient

We both failed to see that the furniture blankets were in the cab and the gas tank full, but we were eventually reimbursed. Excellent customer service by both the company and dealer/store!! Appreciate the quick turn around in correcting the issue!!

Maria is the absolute best! Truly amazing! She's the best manager in Hartford bar none!!

The staff were extremely helpful and professional. It was our second time there and both times the service was excellent.

The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank you

I needed a few more hours of rental and there was no “grace period” offered at all. Even with a car rental through Enterprise they would give me the hour or two. Had to pay for a full day so I just kept it until I felt like driving to Hartford to drop it off - it was due at 11 am and I asked for for 1 or 2 pm - full day

Nothing. Great experience.

I really enjoyed this location and staff. I must say I tried doing the self check in online and found it took too long and wasn't as easy as the website maked it sound.

If someone is there early to pick up a car have a manager already in site. I had to wait 15 minutes for the manager to come to get checked in.

Good

GPS tracking on the UBOX.

Best location in area

Triick was new. Made for a smooth ride. Staff was courteous. Great experience.

very nice & friendly staff

The process was easy

Truck was very old.

Service was good, but you're reporting on Credit Card payments is awful. I still cannot reconcile what I've paid on my CC against what you're reporting on MyAccount.

Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..

Maria the General Manager was great. Very helpful and very professional ❤️

Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.

I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.

They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.

It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn’t fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four times

👍🏻

Thanks You good service

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

Grate

The staff was excellent and they took care of me

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

The employees where courteous and acted professionally

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Excellent service. Thanks u Josh!

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!