Évaluations des clients U-Haul Moving & Storage of Hartford-Brainard

Hire more professional people that want a job holding personal calls when customers are waiting just poor attitudes

My rental experience was excellent. Great customer service and equipment was clean. And checkout was fast and efficient!

Customer service. Try to be a little bit more friendly with customers in order to provide an overall good customer experience.

all good as expected

As a first time customer to uhaul, i was hesitant and unsure of what was necessary to tow a vehicle. Even though i made the reservation online....luis's professionalism and strive for customer service will be the sole reason i will be a return customer to this store location and will recommend uhaul to others. My vehicle was slightly taller than the trailor would go he helped me lift it into place and explained everything throughl and made every one hing a pleasure. Way to go luis!

Josh was awesome. Very friendly, personable and professional. I will only use this location for now on.

Awesome staff

Have separate express line for people who reserved online, so people do not have to wait behind those who still need time to make up their minds about purchases.

nc

There’s nothing to improve. The staff was friendly and knowledgeable. They made this a very good experience.

Today I haven’t see the space for improvement but I’ll look again, at my next rental. Thank you for asking.

👍🏻

Extremely satisfied with Uhaul. I am definitely going to recommend to others.

Just keep up the good work!!

Great!

I was pleasantly sunrises how smooth it was to return the truck. The gentleman working there was professional and knowledgeable .

Hands down best uhaul rental experience I've had. Quick and easy at the service desk. Polite and helpful.

Good costumer service

Excellent service very pleased and would definitely recommend to everyone. Should have managers like one in Hartford location everywhere else much appreciated

Thanks You good service

The truck was very clean, the transmission was horrible! At times I was nervous to drive it! Also, I drove 20 miles total, just before I returned it I put 3 gallons of gas in it and I was still charged the gas charge, I don't think I should be charged it. The staff was friendly and the facility was very clean.

Max the associate who checked me in was great! Best experience I’ve ever had at Uhaul.

Quick and helpful service. In and out with no problems.

At this location, nothing. Great people in my one experience. Capital Ave has one lady that made me leave for a better experience elsewhere

I drove 40 miles out of my way to rent a trailer that made it 20 miles before the bearing went. I took a day to move some furniture thinking that a trailer would be the best way to handle this. Apparently not. Now I have to rent a truck which cost 6 times as much and spend another day out of my schedule to do what I need to.

The staff were very friendly and professional.

Fast service Price too high to rent a trailer

Friendly, professional service!

They were nice. But they gave me a furniture dolly instead of an appliance dolly like I asked. The truck also was on full but there is no way it was completely full. I drove 26 miles and some hoe had to fill 9 gallons of gas.

Great staff. Clean store. Overall great experience. TOP NOTCH.

Everyone I dealt with was courtious and professional. Everything was great except the smell. There was a smell in the store and the same smell in the truck I rented. I don’t know for sure, but it reminded me of cigars.

Just a thought on pricing. If you charge .69 cents a mile, why do you have to pay for gas to refill? Should the cost of the gas be part of the .69 cents fee? My job pays less than that for mileage and it includes wear and tear, gasoline, and insurance cost. That cost is mandated by the federal government. Your fee is higher, does that not cover the cost of fuel usage as well?

The employees were friendly and very professional. They explained everything to make me feel comfortable. Way to go Uhaul

You do not need to improve anything. Service is great, personnel interaction is very professional. Besides I can ask for the service required in my own language (espan~ol), I love this part.

We experienced excellent customer service, excellent review of the equipment, asked if we needed anything or have any questions. Overall this was a 10+ experience- they were excellent!!!! Thank you ??

The front desk guys was excellent

Special shout out to Luis. Made the check in process smooth and friendly service.

Have two people on staff always!!

My experience was ok there was a mess up the first day where I paid extra for 24hr access the charge came out but I did not have 24hr access. Then I was over charged for milage and the quoted price for the extra miles was quoted wrong I had to dispute the charge someone was supposed to call me back it's been two days and I still have not received a call back.

Think u. Guys.

My experience in reserving the car hauler was pure hell, I encountered lots of issues on the phone. I reserved a hauler in Manchester, CT Saturday morning and received a text message late Saturday night confirming a later pick-up time in Hartford, CT. I called late Saturday night to a U-Haul Rep and he put me back into a phone index prompt. I called back and spoke to another Rep and she was more helpful but couldn't really help me and said I would have to call the scheduling dept the next morning. I called the scheduling folks Sunday morning and the female I spoke with was awesome and changed the pick-up location to Manchester, CT but a few hours later called back having to switch me back to the Hartford location because the hauler in Manchester was never properly placed into a repair status. The Rep was very apologetic and stated my credit card would be credited $50 for the mix-up. I picked up the hauler in Hartford Monday morning at 8:43am and returned it at 12:30pm, less than four hours later. The hauler worked perfectly and as I drove up to return it I was greeted by the same guy that helped me picking it up. He had me pull the hauler up to a spot where he uncoupled it from my truck and said I was all set to go. Later Monday night I received a text basically stating I haven't retuned the hauler yet and I called the number the was supplied in the text message. In speaking to the female Rep I found out that the guy that uncoupled the hauler never logged the hauler as being retuned. Thus, dealing with multiple phone calls totaling over two hours on the phone to simply rent a car hauler resulted in a not so pleasant experience. Positives: The female I spoke to Sunday morning was awesome. The staff at the Hartford location was great except the lack of logging the return. Negatives: The multiple phone calls. The lack of car haulers on the eastern part of CT available and the mishap in returning the hauler.

Tire light was on dashboard when accepted the truck. Drove back to get clarification.

Read above. This whole experience with UHaul was super sketchy.

Location was nice but requested Plainville location as it is only a quarter mile from my home. Instead I had to drive 12 miles to get the trailer. Didn’t know this until I went to get truck inspected in Plainville.

Staff was very helpful with setting up the trailer and making sure it was secure. Took extra time and attention resetting the adapters even though it was raining

I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place

Have your computer system up and running properly during business hours

I reserved a 15' truck in East Hartford. When I got to the location I received a text to go to Hartford then once I get there I am told that I can only get a 10'. Kind of messed up my day because I had to make an extra trip and spend more money than I had to. The service was good but the whole reservation thing left a poor taste.

Check in was fine, but when checking out, there seemed to be only one person working, there were 5 vehicles in line, the worker was on the phone while helping one woman, and he addressed a gentleman behind me before he spoke to me while I had been waiting for a while and was next in line. When I finally got his attention (while he was still on the phone), he told me about checking out using my phone. I got all the way through answering questions and submitting photos when I got an error message saying I'd have to start over again. I had already parked the vehicle in a spot and didn't want to go back for the mileage (I didn't think of looking at the photo on my phone) as I had just spent the day moving and was so tired. He said I could go. This transaction took a long time, they were woefully understaffed, and the young man wasn't especially professional.

Charged for returning the equipment early

Nice people there, fast service

Customer services from reserving to return was superb great display of service

My experience was excellent! I walked in requested a truck. The representative explained everything on the contract. And i was in and out in not time. When i was done moving the items i had to move. She checked me out and i was on my way! Verry satisfied customer!

The truck I drove (26ft moving truck) handled horribly and was on the verge of being dangerous. It was clear that the truck hadn't had a front end alignment in a LONG time and the brakes were VERY soft.

In the web site, when you state the availability and location, changing it to a different one at the last second is upsetting. The U-Haul we ordered from us 10 min away (one way). To get the trailer I had to go three towns away for a 25 min trip (one way). I understand assets change locations, but don’t make them available at the tine if orederubg if they’re not at that location.

Young man called Lois was unbelievably helpful. Smart,attentive and made everything easy. Probably difficult to keep good employees this young man is a keeper Anthony Hayes.

The U-Haul Personnel was courtesy professional and they helped me out a lot thank you

General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested

Grate

The staff was excellent and they took care of me

Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.

The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit

The employees where courteous and acted professionally

I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!

Excellent service. Thanks u Josh!

Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!