Évaluations des clients U-Haul Moving & Storage of Hartford-Brainard
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Hartford-Brainard
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Amy A. le
Friendly, professional service!
Karin C. le
They were nice. But they gave me a furniture dolly instead of an appliance dolly like I asked. The truck also was on full but there is no way it was completely full. I drove 26 miles and some hoe had to fill 9 gallons of gas.
James C. le
Great staff. Clean store. Overall great experience. TOP NOTCH.
Richard M. le
Everyone I dealt with was courtious and professional. Everything was great except the smell. There was a smell in the store and the same smell in the truck I rented. I don’t know for sure, but it reminded me of cigars.
Steven C. le
Just a thought on pricing. If you charge .69 cents a mile, why do you have to pay for gas to refill? Should the cost of the gas be part of the .69 cents fee? My job pays less than that for mileage and it includes wear and tear, gasoline, and insurance cost. That cost is mandated by the federal government. Your fee is higher, does that not cover the cost of fuel usage as well?
Guy B. le
The employees were friendly and very professional. They explained everything to make me feel comfortable. Way to go Uhaul
Michael S. le
Due to the type of car I have the hitch was able to be installed , but not the wiring. I got a call when they were working on the vehicle to let me know this. I do understand that some cars are more complicated and they did not want to cause any damage to the electrical system, which I do appreciate!! It’s just disappointing that I now have a hitch I can’t use until I find someone to do the wireing. Everyone was very pleasant, helpful, and attentive...so service in that respect was great!
cesar R. le
You do not need to improve anything. Service is great, personnel interaction is very professional. Besides I can ask for the service required in my own language (espan~ol), I love this part.
Joseph P. le
We experienced excellent customer service, excellent review of the equipment, asked if we needed anything or have any questions. Overall this was a 10+ experience- they were excellent!!!! Thank you ??
Dache B. le
The front desk guys was excellent
Youngmin Tommy K. le
Special shout out to Luis. Made the check in process smooth and friendly service.
Kobie G. le
Have two people on staff always!!
Anastasia H. le
My experience was ok there was a mess up the first day where I paid extra for 24hr access the charge came out but I did not have 24hr access. Then I was over charged for milage and the quoted price for the extra miles was quoted wrong I had to dispute the charge someone was supposed to call me back it's been two days and I still have not received a call back.
brenda C. le
Think u. Guys.
John C. le
My experience in reserving the car hauler was pure hell, I encountered lots of issues on the phone. I reserved a hauler in Manchester, CT Saturday morning and received a text message late Saturday night confirming a later pick-up time in Hartford, CT. I called late Saturday night to a U-Haul Rep and he put me back into a phone index prompt. I called back and spoke to another Rep and she was more helpful but couldn't really help me and said I would have to call the scheduling dept the next morning. I called the scheduling folks Sunday morning and the female I spoke with was awesome and changed the pick-up location to Manchester, CT but a few hours later called back having to switch me back to the Hartford location because the hauler in Manchester was never properly placed into a repair status. The Rep was very apologetic and stated my credit card would be credited $50 for the mix-up. I picked up the hauler in Hartford Monday morning at 8:43am and returned it at 12:30pm, less than four hours later. The hauler worked perfectly and as I drove up to return it I was greeted by the same guy that helped me picking it up. He had me pull the hauler up to a spot where he uncoupled it from my truck and said I was all set to go. Later Monday night I received a text basically stating I haven't retuned the hauler yet and I called the number the was supplied in the text message. In speaking to the female Rep I found out that the guy that uncoupled the hauler never logged the hauler as being retuned. Thus, dealing with multiple phone calls totaling over two hours on the phone to simply rent a car hauler resulted in a not so pleasant experience. Positives: The female I spoke to Sunday morning was awesome. The staff at the Hartford location was great except the lack of logging the return. Negatives: The multiple phone calls. The lack of car haulers on the eastern part of CT available and the mishap in returning the hauler.
Frank Z. le
Tire light was on dashboard when accepted the truck. Drove back to get clarification.
Karamoko A. le
Read above. This whole experience with UHaul was super sketchy.
Edward K. le
Location was nice but requested Plainville location as it is only a quarter mile from my home. Instead I had to drive 12 miles to get the trailer. Didn’t know this until I went to get truck inspected in Plainville.
Alexander T. le
Staff was very helpful with setting up the trailer and making sure it was secure. Took extra time and attention resetting the adapters even though it was raining
edward s. le
I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79.99 a month. The owner of the place
Philip M. le
Have your computer system up and running properly during business hours
Nestor M. le
I reserved a 15' truck in East Hartford. When I got to the location I received a text to go to Hartford then once I get there I am told that I can only get a 10'. Kind of messed up my day because I had to make an extra trip and spend more money than I had to. The service was good but the whole reservation thing left a poor taste.
Luz F. le
The U-Haul Personnel was courtesy professional and they helped me out a lot thank you
joseph b. le
General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requested
Antonio R. le
Grate
Luz F. le
The staff was excellent and they took care of me
Jonathan P. le
Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.
Beth G. le
The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unit
alejandro g. le
The employees where courteous and acted professionally
Sherrece D. le
I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!
sharmane m. le
Excellent service. Thanks u Josh!
MINDY R. le
Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!