Our drop off individual provided stellar service from step by step how- to instructions to providing the human component that usually lacks with just a drop off. Our entire family felt we were in good hands using Uhaul and would recommend the Bin service for storage and/or moving. What a seamless experience.sandra S.
Customer Reviews for U-Haul Moving & Storage of Hartford-Brainard
Pour nous contacter
Hartford, CT 06114
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Stephen N.
Le client n'a pas laissé de commentaire.Hecham A.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Candido R.
There was dog hair everywhere. There was still an ashtray, and it still had ashes in it! Smelled of cigarettes. Couldn't use hand wells in the doors due to all the dog hair. Dog hair on the seats got on my clothes--very gross! These are things you should offer some compensation for. Gerard DiLeo 985-373-7517.Gerard D.
Le client n'a pas laissé de commentaire.Jaclyn S.
These people helped me a lot. They were all so nice and worked with my situation after a very negative Uhaul driving experience and incorrect storage size on the part of people answering the phones at customer service. I would definitely recommend this Brainard Rd location. High quality customer service.Sondra T. | Premières impressions
Maria muy amable y muy cooperadora en todo momento. Exelente empleadaMaritza R. | Expérience générale
After the person I talked to at the Uhaul customer service phone number gave me two places far away from each other for storage and to drop of the truck, they proceeded to assign me the wrong size storage. When I got to this location I was incredibly upset because my experience with U-Haul has been horrible this time around. The people were very nice. Regardless, I don't think I will ever use U-Haul again even locally. The customer service on the main call line is absolutely atrocious.Sondra T.
Le client n'a pas laissé de commentaire.Blaise B.
Employees were ultra-friendly and helpful. Had to wait as the keys for the van were not available then the van that as given to me didn't have any gas so I had to go to fill. Not how you want to start your rental. Return was easy and the facility was very clean. I would recommend this location.Gregory Y.
The service was terrible, they lied about the free month, I never got it even though I rented the truck. I would not recommend uhaul to anyone that I know.Donna S. | Online Move In
Le client n'a pas laissé de commentaire.Suzanne H.
The uhaul team at this location were super: friendly, helpful and knowledgeable about the equipment. I would recommend this facility to my friends!PAUL B.
Le client n'a pas laissé de commentaire.Patsy G.
Le client n'a pas laissé de commentaire.Laura F.
Le client n'a pas laissé de commentaire.ANTWAN O.
Le client n'a pas laissé de commentaire.anthony A.
The services of the two U-Haul personnel who dealt with me left a lot to be desired. They were both out of order, rude and abrupt. That was my first and last time doing business with U-Haul. I will take my business elsewhere.Garnett A.
The staff was very friendly and helpful.They were very knowlegable of their job.Rosale F. | Premières impressions
Inside cab should be wiped downJohn W.
Everything was perfect. Thank you.Betty-Joe P.
Le client n'a pas laissé de commentaire.Delba D. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos C.
Le client n'a pas laissé de commentaire.christine L.
Maria was very polite and helpful believe she is the managerJose O. | Expérience générale
The customer services person was very helpfulRICHARD O.
Great location and prices are reasonableDeshawn J. | Premières impressions
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Kim C. | Expérience générale
Le client n'a pas laissé de commentaire.veera C.
Incompetent is the best single word to describe this company. We made reservations a month in advance for a 20' truck, and a tow dolly. The day of the reservation comes up and our equipment is not in the correct location. It was changed without our notice or prior warning to a location over a half hour away. This majorly affected our move with no compensation, and it was too late to get another company. We also reserved a storage unit at the area where drop-off of equipment would occur, and they tried to change our drop off no less than three different times. Truck in one place. Dolly in another. Storage in a third. It took more than 5 calls before things were in order. When we arrived at the storage\drop off facility, I was told they "may have" a unit for me. I asked why they made reservations for units they didn't have, and was not given an answer. They ultimately had a unit for us, however we will not be using u-haul in the future because they are utterly inept from the top down, especially for their prices which are downright extortion for the nonsense they put you through for the privilege of using their equipment.COLIN L. | Premières impressions
I had a storage for 2 months and in those an associate " accidentally " put a lock noted with non payment so I was denied access to my storage when in fact I didn't miss a payment . I had actually went to the storage 3 days after my payment and that's when I notice the lock . I had to call to speak with the manager Maria . Maria informed me the lock would be removed and she would be able to help me with a discount including giving me 24 access and waive my insurance fee for the associates mistake . I was in a rush and had to go To work I could not wait for them to remove it . I left came back 3 days later and the lock and note was still there ! I then went to the office and spoke with Maria and again she informed me the lock would be removed it took them over a half an hour . The lock was removed and I was able to move out without a problem. Being that I had already paid for the storage 2 days prior to moving out , I left the lock on with nothing inside the storage . When I made my payment in store , I insisted on the discount promised to me which Maria forgot about . Now once again I was supposed to be granted the 24 hour access fee along with my insurance fee being waived . Now the days before my payment it due for the next month I went to removed my lock and when I get there after business hour I'm denied access . I called the managers number listed more than 3 times & no one even got back to me . I then received email stating I owed a payment . I called over 3 different days to have everything cleared up but once in contact with the manager everything was settled .Madelyn R. | Expérience générale
Le client n'a pas laissé de commentaire.cierra t. | Premières impressions
Le client n'a pas laissé de commentaire.Izamar C.
Le client n'a pas laissé de commentaire.Sue Y.
Le client n'a pas laissé de commentaire.Sevigne V.
Mr. Bell offered great service! Very professional and well informed.Aaron R.
Le client n'a pas laissé de commentaire.Paul L.
Maria was excellent and helped me out thoroughly. Merci.Christopher P. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen G.
Maria was wonderful and very helpful when helping me try and get the right size unit.Abigail C. | Premières impressions
Maria exelente empleadaMaritza R. | Premières impressions
The customer service via phone is absolutely horrific with wait times of a minimum of 20 minutes. You will listen to hundreds of repetitions of how you should go on line to solve your issue (other than one or two things, nothing else is solvable on line and you start over at bottom of the queue. Sometimes when you get an actual person, it turns out they can't help and you get put on hold all over again. When you get an actual person they are great, professional and helpful as they can be, but by the time you get to them your nerves are frazzled from the endless repetitions of sales pitches for on line solutions and you have missed phone calls or directions on your phone. I absolutely dread having to rent from UHaul again, but they are better than the competition for one way rentals. In actuality the equipment and facilities are clean and well managed and the people are great, but the incessant phone holds are horrible. Managers at UHaul should be required to call into their system every month with a non-standard problem to see how bad this is. The poor rating is simply to get your attention, as said earlier, the real people and facilities are excellent.MATTHEW D.
Le client n'a pas laissé de commentaire.Jeffrey F.
Le client n'a pas laissé de commentaire.Orlando C. | Expérience générale
Go back to paper keep it simple for the customer, when you're inspecting the vehicle they're going to rent. Not many customers have the time, or are technology-savvy to go on the app to survey their vehicle before they take it out for dents and if they don't do it they get charged for not cool.Tomas P.
Le client n'a pas laissé de commentaire.Nuchem S.
De mi parte solo darle las gracias por el servicio que recibÃ y la unidad van que me facilitaron. CondiciÃ³n de la misma excelente.Virgin R.
Le client n'a pas laissé de commentaire.lynn C.
Maria was very kind and she got me what I needed She is truly an asset to Uhaul!Dorothy F. | Premières impressions
False information and false advertisement when I got there they didn't have what I needed I made my reservation in a month's advance and then within 2 weeks contacted the office even though had to wait more than 30 minutes before someone answered the phone to confirm that my reservation was secure. They said it was all set. When I got there the space was not available and it was a disaster.JOAN C. | Expérience générale
Try giving the person on your end of the phone the information that the customer needs after waiting on the phone for hours. Also give the driver a truck that doesn't trash the neighbors driveway and you won't take care of it. DEALING WITH U HAUL WAS A NIGHTMARE and NOBODY GIVES A DAMN!!trisha C.
Le client n'a pas laissé de commentaire.Bethany M.
Le client n'a pas laissé de commentaire.William W.
Maria went above all expectations, great service and help, Many Thanks!Agnieszka W. | Premières impressions
Le client n'a pas laissé de commentaire.Vickena W. | Expérience générale
Renting here is fast and easy. Once you come back the at the time you said you wouldYuvraj D.
Service agent was very courteous and helpful. Merci.Paul F.
Maria is a very friendly personMaria F. | Premières impressions
Le client n'a pas laissé de commentaire.CRAIG E.
The service was ok just one of your moving guys were rude they called my neighbor a nasty bAnita W. | Premières impressions
Le client n'a pas laissé de commentaire.ALICE T.
Maria Was sooo amazing. I am in between apartments and was very overwhelmed with how to make the next move literally. She made the whole process very easy. Maria listened to my concerns and help me to get a storage unit. She then helped me to schedule a moving truck for the end of the month. I am truly grateful I walked in when I did. Thanks Maria.Vanessa R. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly M.
Le client n'a pas laissé de commentaire.Stephen R.
Le client n'a pas laissé de commentaire.Sandra G. | Premières impressions
Le client n'a pas laissé de commentaire.michella d. | Expérience générale
The manager of this location (Brainard Rd Hartford) was exceptional! She went above and beyond for us, staying late to get us our truck when it was returned late. Thank you Maria!!Michael F.
Le client n'a pas laissé de commentaire.Gary P.
Website says 15x10 units are available. They do not existDaniel M. | Expérience générale
Le client n'a pas laissé de commentaire.Laura C.
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.Edward H.
I ended up having to go in to check in and had called before going there. I was helped by Ashley both on phone and in person; she is the epitome of what a customer service person is. If only all people that worked with public were like her-Wow!!LORI G.
Le client n'a pas laissé de commentaire.Ronnie S. | Online Move In
Very good work!Katherin R. | Premières impressions
Honestly I wasn't sure what to expect renting from Uhaul but the staff at this location were something else. I was getting off work and needed a truck for that night desperately. Not only did Maria stay TWO HOURS after closing time just to make sure I could pick up but she was so helpful with everything! I have never met someone who went so far beyond their job description.GALVYDASMYKOLAS K.
From the first phone call to the minute that the box was taken away by UHaul we had tremendous service, advice, communication, and support. My only suggestion for improvement is to allow the sending customer to also list the phone number of the receiving customer.Deborah B.
It sucks and I will never come back there again ,charging for something I didn't use or get in the truckðŸ˜©ðŸ˜©.the rental was cheat then u wanna charge over the price for what idk but never again will I rent from this place again.Angela C.
Only comments I could say is just have the place open longer and more rentals. And maybe 24/7 indoor storageSeth A. | Premières impressions
Keep up the great workSimon J.
Excellent service and valueSteven A.
The woman I spoke with at the facility was very helpful and did not rush me. Answered all my questions and helping me through the process. Thanks to her it was smooth going.Edna N.
Maria and Timothy were really helpful and sweet!Megan P.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Santo G.
Staff should assist in locating vehicle and should explain features in truck. Staff should identify vehicle cannot be driven on passenger only roads and should identify how to figure out which roads the vehicle can be driven on when renting a truck.NENZI B.
Le client n'a pas laissé de commentaire.Shirley E.
I believe there might of been a mistake made in the price I thought the rental charge was 1995 for the vehicle and $.99 a mile I only drove 215 miles Which should have been 215 $plus the 1995 for the rental of the vehicle that should be 235 $the lady said she gave me a deal and charge me a round trip and the mileage would cost 0,4 cents a mile but my total bill was 308 I don't understand why was there a deposit taken from my credit card until vehicle was returned my phone number is 860-250-7460 it would be great if somebody could give me a call other than that the service was terrific and it was a very clean And comfortable experienceJOHN B.
🤝LUIS M. | Premières impressions
Le client n'a pas laissé de commentaire.Judy N. | Expérience générale
Le client n'a pas laissé de commentaire.JODIAN S.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.brenda d. | Premières impressions
The lady that attend me was really helpful and her service was excellent and I want to thank her for her great assistance and understanding my situation.William N. | Premières impressions
Worker greeted me as I entered the store and was very friendly, having access to a 26ft truck made moving very easy!Jim S.
Original pickup location was non existent! Very important to correct your database, which was actually a beauty salon! Uhaul representative quickly corrected the problem and compensated for the mistake.Craig B.
Muy buem servicio gracias al personal.Jahaira L. | Premières impressions
Muy biemJahaira L.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.freddie C.
Every thing was fine,JAIRO L.
Maria is always amazing!!!Judy N.
Le client n'a pas laissé de commentaire.ROSE R.
Le client n'a pas laissé de commentaire.BRIAN W.
Maria Melendez is the manager at the Brainard Rd location. She provides excellent customer service. She values her customers and keeps them coming back. I highly recommend this location.Alicia P.
friendly and most helpful.NANCY F.
Trucks are aging and have noticeable wear, but not at all the fault of the helpful and awesome staff.Emilio E.
Keep up the great customer service! The staff did an excellent job, they were very busy!Joseph L.
Le client n'a pas laissé de commentaire.Victor G.
Le client n'a pas laissé de commentaire.Jocelyn H. | Expérience générale
Le client n'a pas laissé de commentaire.Zuleika M.
Le client n'a pas laissé de commentaire.Exinobel G.
Women with the Red head was very professional and welcoming...Santo G.
Le client n'a pas laissé de commentaire.Geraldo N.
I was charged for an extra hour for no reason what so ever they claim i brought back the truck after hours which was never so I never go over my time because I used uhaul all the time very poor service.Premchand L.
Le client n'a pas laissé de commentaire.Judy N. | Online Move In
Both attendance were helpful especially Timothy but to attendance may not be enough peopleRichard P.
I reserved online and purchased a hitch and 2 ratchet straps for pickup with the trailer. Upon arrival I notified the employee that I didn't realize I had straps in my truck so I didn't need them. She informed me that she would need to regenerate the contract to return them but that I could return them at drop-off if I kept them in the packaging. This sounded easier so I agreed. When I went to return them, I realized she charged me for 2 and only gave me 1. Plus, the return location said I needed to bring it back to the original location to return.Timothy R.
Awesome experience and great price!Kathleen B.
Le client n'a pas laissé de commentaire.JASON A.
I had originally scheduled a pickup in manchester, and 2 days before the scheduled day it was transferred to the brainard location. Not a big deal. Upon arrival to pick up the truck, the gentleman behind the counter, who was very pleasant and helpful, ran into a snag where the truck I had reserved was not there, and was trying very hard to correct it. Then the manager started getting involved, and she was an absolute nightmare. She was rude to everyone, myself and the helpful employee included. She was bad mouthing the other location, interrupting the other employee, and barking commands at me. She was one of the worst displays of customer service i have ever receivedRyan B.
Le client n'a pas laissé de commentaire.Donald K.
Le client n'a pas laissé de commentaire.Joselin R.
Maria is awesome. Great with customersALICIA P.
Le client n'a pas laissé de commentaire.Lisa P.
Faster customer service at pickup. I walked in and there was no one at the counter. Then rep reserved my trailer and told me to meet her at the gate, I waited there for over 15 minutes I had to walk back inside to find her, she claimed her manager was renting a van so she had to take care od her, which I have a hard time understanding how a manager would think that would be OK??? As a manager she should have told her to finish up and take care of the customer. At return No one met me at the return line. I walked inside and no one to be found. After several minutes, a guy rolled up in a Uhaul scooter claiming he was thr only employee for that big facility. They definitely need to hire some more employees. I was not completely satisfied with the experience.ANDRICK S.
Le client n'a pas laissé de commentaire.JONATHAN B.
Nothing at the time..JOSE D.
Le client n'a pas laissé de commentaire.Roberto P.
Absolutely nothing,,the Brainard str. Loc, has an excellent staff,,professional,,attentive,,very helpful to accommodate customers,,Management in my opinion doing an Excellent job....MIGUEL R.
Le client n'a pas laissé de commentaire.Isaiah L. | Expérience générale
Le client n'a pas laissé de commentaire.Regina J. | Expérience générale
I had the assistance of a beautiful woman named Maria who was great in helping me get my storage unit.Maurice M. | Premières impressions
Le client n'a pas laissé de commentaire.JEAN M. | Premières impressions
Looking forward to renting again thanksNelson S. | Expérience générale
Friendly and great customer service while following the CDC guidelines.Regina J. | Premières impressions
Graciaswindalis G. | Expérience générale
La senora Maria Melendez fue muy amable y me ayudo mucho con las preguntas que yo tenia acerca del almacen, mi esposo y yo salimis del lugar super satisfecho.Marycely N. | Premières impressions
Le client n'a pas laissé de commentaire.Keila A. | Expérience générale
Le client n'a pas laissé de commentaire.anamari r. | Premières impressions
Manuel was very quick and thorough and knowledgeable. No surprises. I was in and out much more quickly than I'd expected.Chris A. | Premières impressions
Very friendly staff and fast serviceJencih M. | Premières impressions
The girl who waited on me in the store was friendly and knowledgeable. She was able to answer any of the questions I had. There was a small problem with accessing the inside unit but she stayed very patient and resolved the issue with a smiledeborah b. | Premières impressions
Manny was terrific - very helpful, and provided great customer service.ANDREA C. | Premières impressions
Manager María was very professional and friendly, great customer service. Thank you !Freddy C. | Premières impressions
The staff did not give me a map to facilty. My storage unit was difficult to find. Had to call for assistance. a staff member came to help, and he had difficulty finding it, but eventually we did. I would recomend that the map have the unit highlighted, with a highlighted route on the map to make the unit easy to find. thank youAlicia M. | Premières impressions
Thank u so much for your service, we need it the truck for the whole day instead for a few hours... We will bring the truck today because went last night and the storage was closed sorry for the inconveniences.. Luz and Antonio Flores..ANTONIO F. | Premières impressions
Maria the General Manager was great. Very helpful and very professional ❤️Janet V. | Premières impressions
Le client n'a pas laissé de commentaire.marina r. | Expérience générale
Maria is amazing and so sweet and helpful. Jose was clear on entry protocol and storage Use.Kristen M. | Premières impressions
Le client n'a pas laissé de commentaire.Elliot O. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE Ramon D. | Premières impressions
Le client n'a pas laissé de commentaire.SADEKIE M. | Expérience générale
I would recommend this U-Haul. I was very please with everything the stuff was very nice and welcoming.Lilene T. | Premières impressions
They made moving a less stressful process. The store manager Naomi has great customer service skills Max was very helpful as well overall the entire staff were very friendly and professional.Latonya L. | Expérience générale
Le client n'a pas laissé de commentaire.teresa R. | Premières impressions
It was my fifth time going to the U-Haul please just because when I rented my storage my Jeske wouldn't fit since The storage is so high from the ground! They need to really consider putting at least a ramp on all the storages outside I had to cancel more than four timesDanny T. | Premières impressions
👍🏻Maria R. | Expérience générale
Thanks You good serviceEfrain F. | Expérience générale
I rented a 10×10 and I was paying 129 a month I found out extra space storage has it for 79,99 a month. The owner of the placeedward s. | Expérience générale
The U-Haul Personnel was courtesy professional and they helped me out a lot thank youLuz F. | Expérience générale
General manager Joshua was excellent went way above and beyond to make sure i understood equipment for my one way travel. The rest of the staff needs work. They didnt cancel my storage as requestedjoseph b. | Expérience générale
GrateAntonio R. | Premières impressions
The staff was excellent and they took care of meLuz F. | Premières impressions
Josh, Alitza and their colleagues were very helpful throughout our use of the facility, rental of trucks and vans, and purchasing of supplies. They made a stressful situation more comfortable.Jonathan P. | Expérience générale
The truck and storage unit are great. You staff at the desk were so limited. Either the young man was brand new or had never had training. I was there for over an hour trying to rent my truck and unitBeth G. | Premières impressions
The employees where courteous and acted professionallyalejandro g. | Premières impressions
I normally go to Capitol Avenue. However the customer service and professionalism of the Brainard Rd. Team was +10!!!!Sherrece D. | Expérience générale
Excellent service. Thanks u Josh!sharmane m. | Premières impressions
Joshua was very helpful and friendly made my moving experience a little less hectic. Thank you for everything!MINDY R. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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