Évaluations des clients U-Haul Moving & Storage of Helena

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Helena

Cote générale :

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mark H.
Évaluation :

Everyone was very helpful and nice

Brian O.
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Le client n'a pas laissé de commentaire.

Brandon B.
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Le client n'a pas laissé de commentaire.

Brian Z.
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Le client n'a pas laissé de commentaire.

ROBERT J.
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Le client n'a pas laissé de commentaire.

Deborah B.
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The exterior of the truck, specifically the rear entry to the truck was covered with a oil/dirt. My jeans and gloves wound up covered in this oily substance. I would have preferred not to get this substance all over me.

scott M.
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Le client n'a pas laissé de commentaire.

Gardner T.
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Again...Excellent service from start to finish.

Amy S.
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Le client n'a pas laissé de commentaire.

Eric G.
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The gentlemen helping us check out and check in was most helpful and pleasant. Went the extra mile to make sure everything was what we needed. Thank you

Eve B.
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Le client n'a pas laissé de commentaire.

Seth C.
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Le client n'a pas laissé de commentaire.

United S.
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Hire some employees who have a clue about what they're doing. It took me 45 minutes to return a rental van.

Jacob C.
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Le client n'a pas laissé de commentaire.

Frank R.
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The team at the Lyndale location is is on top of their game, very courteous and professional . It was a pleasure to work with them.

Alfred D.
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Le client n'a pas laissé de commentaire.

Dellanno F. | Overall Experience |
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The only problem was there wasn't sufficient lighting in my storage unit.

William R.
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he service was excellent. (Thank You)

Tim W.
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Le client n'a pas laissé de commentaire.

Edward Z.
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Le client n'a pas laissé de commentaire.

Chandler A.
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The helena montana location on lyndale ave had only 1 employee working which created a very very long line and the employee was overwhelmed and frustrated so his attidtude was not at all pleasent he even forgot our dollys as he had to rush to propane so we had to wait another 15+ minutes for the dollys. Get this man some help u need more then one employee on duty on sundays as it is infact a busy moving day!! Also they didnt have any truck smaller then a 26' for in state one way move less the 100miles. Due to his rush etc he was not able to call the other location to see if they had one i had already stood in line in alot of pain while i waited for him to come back in as when i got there there he was out side. So i jist paid the 380 bucks for the 26" vrs the $150for the 10" truck we wanted. Then they had no 2 wheel or 4 wheel trailers to haul our car so i ended up forced to call the other location my self anyways i should have just canceled the 26" and went to the other location but it would have took him even longer and would have made his attitude even worse. So we just kept the 26" and called to reserve the trailer then the guy i spoke to on phone to reserve the trailer had i kid u not 45 mins of computer trouble then after being on the phone for well over an hour for a simple reservation i gave up and told him just to cancel the trailer reservation id just pay to hire some one to drive the car out i was so irritated and discouraged and sadded by my experience as i have worked with uhaul many times in the past and it was always A++ but this time it was an ez F sadley. It does not help i am disabled and use oxygen and leaving me to stand and wait for some one to come in the building was a bad way to start off the transaction. Please get this guy some help on sundays so he can cheer up and not be so stressed and that way customer service is not effected. Even after renting the 26" truck and canceling the trailer after being at the lyndale location for over an hour and on the phone over an hour trying to reserve the car tow trailer another employee then called me to tell me there was no car trailers even available in well over 100 mile radius .... she said we can give u a day to go pick it up ... no i told them to cancel the reservation all ready why did she even call me just to tell me my tome was being complately wasted as my moving location was only 96 miles away! Less then where the car trailer is. So fix ur over the phone reservation employees computers. Get the helena locations more employees to help on sundays and DONT WASTE CUSTOMERS TIME!! (I assume maybe the resvation wasnt going threw for him maybe cuz there was none! Smh. Never have i had such a headache i have worked with the same location many many many many times before but to be honest after this i will be consodering other rental options for our next move and ill be transfering my storage.

Tricia W.
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Le client n'a pas laissé de commentaire.

Lisa H.
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Le client n'a pas laissé de commentaire.

Del B.
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It’s unfortunate that the vehicle was not clean. They could have and should have had the truck cleaner for pick up.

Liam M.
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Le client n'a pas laissé de commentaire.

Steven A.
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Le client n'a pas laissé de commentaire.

Michael H.
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Everyone was great. Got me in and out quickly, even with the issues you guys are having with someone apparently siphoning has pit of your large trucks. (My truck was completely on E when it was supposed to have 1/2 tank. Replacement truck also on E. Found one with gas and we were on our way. I hope you catch whomever is doing that

Todd S.
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Very convenient and staff was quick and helpful

Becky M.
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Le client n'a pas laissé de commentaire.

Anita S.
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"Low tire" light was on after I started the truck as was the "change oil now" light. Storming outside (snow) and the clerk did not have an ice scraper to clear the windshield (and she looked and looked for one - I felt sorry for her as she was really trying to help). Truck ran great! Price was great! Thanks! Will rent again.

Cecilia L.
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The brakes were hard to stop and the steering was really loose. Very hard to drive in the snow. Pulled to the left, especially when brakes were depressed. Overall very disappointed with the vehicle itself.

Christian D.
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Very courteous.

Diane Z.
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Le client n'a pas laissé de commentaire.

LANCE Y.
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Very accommodating and friendly

kevin C.
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Le client n'a pas laissé de commentaire.

William N.
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Le client n'a pas laissé de commentaire.

Valoire B.
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The gas tank was not full when we picked the truck up. We did not run out of gas, but it was unusual to not have a full tank upon pick up.

Helen L.
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Much better this time around. There was only one employee there Sunday when picking uo the truck but he was able to multitask and help the several customers who were there doing business. Overall I am satisfied with the service. Quick easy online registration & friendly counter help. Thank you for the better service this time especially only having one employee there!

carrole s. | First Impressions |
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My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs

Carl K.
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Le client n'a pas laissé de commentaire.

Dianna R.
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Always efficient service!

ronald F.
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Great job at drop off location

Charles F.
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Le client n'a pas laissé de commentaire.

David R.
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Le client n'a pas laissé de commentaire.

Helen L.
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It was 5 degrees outside and they didn't bother to have the Uhaul warmed up for me so for 15 min i sat in the freezing cold Uhaul waiting for the windows to defrost. They could work on being a bit more personable especially for the amount of money your spending at their business. If i had a choice on going back and using their services again, its a firm NO, I'd rather take my business elsewhere and where i feel more welcomed and appreciated. Terrible customer care and service

josh G.
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Good job!

ralph H.
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Employees were very helpful and friendly, very good employees.

Donna F.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

David A.
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Great and fast service. The only thing I can really criticize is that they need to give you a quick lesson on the gauges and how to use the overdrive properly. I was a truck driver for 23 years and it took me a little while to figure it out. I'm still not sure if I was using it correctly or not.

Mizael F.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Answer the phone

Caleb S.
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Nobody went over the truck or trailer with me. I had to ask questions to make sure the trailer was hook up correctly. When I called to confirm my reservation, it took 4 different times for anyone to answer

rick R.
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everything was great.

tom J.
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Le client n'a pas laissé de commentaire.

Stephanie Goble G.
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Fast dropoff ... no hassle.

kelly W.
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Le client n'a pas laissé de commentaire.

Edward B.
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Le client n'a pas laissé de commentaire.

marvin P.
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Le client n'a pas laissé de commentaire.

Michael D.
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The trailer jack for the auto carrier was in such poor shape I had to use a floor jack to lift the trailer off of the U-haul van and back on after unloading the van. This should have never been rented out until the trailer jack was either properly lubricated or replaced.

jeff F.
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Le client n'a pas laissé de commentaire.

Robert F. | Overall Experience |
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Great experience.

Teresa W.
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Le client n'a pas laissé de commentaire.

Jeremiah B.
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Le client n'a pas laissé de commentaire.

Debra M.
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Le client n'a pas laissé de commentaire.

Joseph T.
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Le client n'a pas laissé de commentaire.

David O.
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Le client n'a pas laissé de commentaire.

Cal M. | First Impressions |
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Fantastic Facility!

Candy W.
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Le client n'a pas laissé de commentaire.

Shanna H.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

Ann S.
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i changed date if pickup/ when reservation started and was told a few variations of when i would get confirmation if the date could be changed, how i would be i contacted so felt unsure if my reservation was going to happen

Andrew U.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Gregg M.
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Nothing. All was good.

Jacqueline D.
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Le client n'a pas laissé de commentaire.

DAVID S.
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Le client n'a pas laissé de commentaire.

Tim M.
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Le client n'a pas laissé de commentaire.

Mark T.
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Le client n'a pas laissé de commentaire.

chris K.
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Le client n'a pas laissé de commentaire.

DAVID S.
Évaluation :

Clay is amazing will always go to him ... for my hauling needs

KAREN P. | Overall Experience |
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a safe place to store things

Jeremiah C.
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They worked well with me turning in the truck late. 10/10 staff!

Mary B.
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Le client n'a pas laissé de commentaire.

Gerard M.
Évaluation :

Renting from Uhaul makes so much more sense to me than buying a trailer. The folks at Helena Lyndale are super nice and make it easy.

Paul R.
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Le client n'a pas laissé de commentaire.

Walter H.
Évaluation :

Doors are sqeaky they WD40 or something like that. Otherwise it was great! Thank you!

ALBERTO V.
Évaluation :

Ok

Linda G. | Overall Experience |
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Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.

Jeremy N.
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Le client n'a pas laissé de commentaire.

Wanda D.
Évaluation :

Only suggestion is to oil your dolly ~ it was a bit squeaky! Otherwise, overall good experience!

Chuck A.
Évaluation :

This location is very busy, although they seem to have enough employees to be able to get all their work done. Minimal wait, no problem renting inside space, but the space available on the "mezzanine" should be greatly discounted, as it is a real pain to have to carry all your stuff up and down stairs (no elevator).

Stephanie C.
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Eli at this location was awesome. Smiling, friendly and great service.

Paul T.
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Le client n'a pas laissé de commentaire.

Scott B.
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The 24/7 check-in experience was awful. I waited ten minutes while the website said it was processing, then it was too dark to take a good photo, then eventually I was told that a temporary license was not acceptable. So it was a complete failure and eventually the location opened so I could do it manually.

Marci T.
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The Lyndale staff were absolutely stellar!

Robert A.
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They did great!

Dennis B.
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Le client n'a pas laissé de commentaire.

Thomas K.
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The trailer had a broken tie down point. This made it harder to secure the motorcycle. The wooden side rail on the right side in the trailer is broken. Overall the trailer was in need of rebuilding or retirement.

TOM F.
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Le client n'a pas laissé de commentaire.

HEIDI B.
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FIX THE AIR CONDITIONING SO YOU DON'T ALMOST KILL 2 PETS!!

tim D.
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Le client n'a pas laissé de commentaire.

Thomas N.
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Le client n'a pas laissé de commentaire.

Leslie Z.
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Staff is helpful but the place seems to always be busy and take almost an hour to check a truck out.

DANA R.
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Le client n'a pas laissé de commentaire.

Michael U.
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Le client n'a pas laissé de commentaire.

Shasta H. | Overall Experience |
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Some staff were inpatient but other then that very nice

Timothy L. | Overall Experience |
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Clean units and customer service was excellent! I will recommend use at this location to others!

SARAH H. | Overall Experience |
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Great clean and secure location, helpful and friendly staff!! Thanks!

SARAH H. | Overall Experience |
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Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.

Gloria L. | Overall Experience |
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If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.

travis t. | First Impressions |
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Wish it had an elevator.... Super clean!

Briggs A. | Overall Experience |
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Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!

cindy t. | Overall Experience |
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Very friendly and helpful. Would use again because that free month is awesome!!

Joseph T. | First Impressions |
Évaluation :

The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!

Timothy L. | First Impressions |
Évaluation :

Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!

Richard B. | First Impressions |
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The Helena crew went above and beyond. EXCELLENT!!!

Leslie S. | First Impressions |
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This facility was very helpful and efficient. The staff were friendly and professional.

Linda R. | Overall Experience |
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I have been doing business on Lyndale for years and have always had good service.

Sherry e. | First Impressions |
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Courtesy and Knowledge Plus!

Ramona H. | First Impressions |
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Very positive profficient.thank you.

Angie G. | Overall Experience |
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None

Thomas S. | First Impressions |
Évaluation :

Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!

Hunter M. | First Impressions |
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Awesome management with even better employees! Helena Uhaul will always have my business!

Lonna A. | Overall Experience |
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The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul

Brielle G. | First Impressions |
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Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.

misty w. | First Impressions |
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Very helpful, informative and friendly staff. Thanks

Susan b. | First Impressions |
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The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.

Mike W. | Overall Experience |
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We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.

debbie g. | First Impressions |
Évaluation :

We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training

Mike W. | First Impressions |
Évaluation :

You would do better if you pro rated days of the month, over.

Edward H. | First Impressions |
Évaluation :

They will do anything to get more money out of people and don't follow their contracts.

Warren J. | Overall Experience |
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I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.

Gazie R. | Overall Experience |
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Clay went above and beyond to help. Thank you very much!

Fred W. | First Impressions |
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Shockingly great experience. From personalized storage service, to friendly customer service, A+

Jeff B. | First Impressions |
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Guys were great and very helpful. Real nice facility and really like the level of security.

Eric G. | Overall Experience |
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The storage area worked well.

Maryann c. | Overall Experience |
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Very clean and secure. We felt that our belongings were in a safe place.

Yvette M. | Overall Experience |
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Staff is very helpful, patient, and accommodating. I'm so appreciative.

Nicole M. | Overall Experience |
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Everyone was very pleasant

kim h. | Overall Experience |
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Thanks

Len D. | Overall Experience |
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Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.

david s. | Overall Experience |
Évaluation :

Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.

kirk s. | Réservation |
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Very professional and willing to accomodate needs . Thank you

kathleen m. | Overall Experience |
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Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!

FRANK W. | Overall Experience |
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Efficient, prepared, top-notch

DeLores D. | Réservation |
Évaluation :

The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!

Clinton H. | Overall Experience |
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Great service thanks

justin l. | Overall Experience |
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Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased

carol r. | Overall Experience |
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Good experience.

mary r. | Overall Experience |
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The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!

Stephen B. | Overall Experience |
Évaluation :

We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.

Shanea M. | Overall Experience |
Évaluation :

The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend

Adell d. | Overall Experience |
Évaluation :

The strongback service was outstanding

scott m. | Overall Experience |
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An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great

patty h. | Overall Experience |
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I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!

katie l. | Overall Experience |
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Awful service

Chad P. | Overall Experience |
Évaluation :

Fantastic! The best U-haul experience we've had to date! A model of service and quality.

curt r. | Overall Experience |
Évaluation :

I had a good experience using this storage facility.

Sherry p. | Overall Experience |
Évaluation :

What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.

Grace W. | Overall Experience |
Évaluation :

Always friendly, and made sure that my purchasing experience was easy and fast.

Melanie M. | Overall Experience |
Évaluation :

Thank you

robin p. | Overall Experience |
Évaluation :

Nice

dave e. | Overall Experience |
Évaluation :

Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.

JIM C. | Overall Experience |
Évaluation :

Great facility and staff

Terri H. | Overall Experience |
Évaluation :

Clay and his staff are so helpful and professional!

Chere J. | Overall Experience |
Évaluation :

Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.

Richard S. | Overall Experience |
Évaluation :

Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.

adam s. | Overall Experience |
Évaluation :

The staff made my experience very simple and straight forward. Thank you!

mandie s. | Overall Experience |
Évaluation :

The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.

Non reviews have been submitted for this location.

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