Évaluations des clients U-Haul Moving & Storage of Hemet

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hemet

Cote générale :

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Eloise B.
Évaluation :

All good Thanks

Carlisa M.
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Le client n'a pas laissé de commentaire.

Bruce W.
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Le client n'a pas laissé de commentaire.

Lily G.
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Very disappointment with Uhaul, complete lack of professionalism at every turn; Not delivering to my new address after it was being promised before singing up, I was told Uhaul delivers to any address in the USA! I had to hire a second moving company, at extra cost on top of the 3540 I have already paid for shipping! delays an delays again, even after double-checking if trailer was going ready and loaded. At every turn false information given over the phone and email confirmation turns out to be false also,or do not know answers, there is no way you do not track those U-boxes. False information, missing U-Box, circuits busy when I try to call, phone ringing elsewhere, pll answering cannot do anything as they are not on location, and so on. I am very disappointed in Uhaul.

Robin B.
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That U haul location is doing a great job. Was very satisfied with the service that I received. The staff there is always friendly and very courteous.

Edson E.
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Le client n'a pas laissé de commentaire.

Paul S.
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Over a week of confusion from U-Haul online and 2 Hemet locations on the availability of a 20ft truck. 3 days before move, U-Haul traffic control had a solution, contradictory to earlier info. It all worked out, but led to much anxiety.

Gary B.
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Le client n'a pas laissé de commentaire.

Raymond S.
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Le client n'a pas laissé de commentaire.

Greg G.
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Le client n'a pas laissé de commentaire.

Frank Y.
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As always great job everyone.

Albert B.
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Very professional.

Stephen P.
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Le client n'a pas laissé de commentaire.

Dustin D.
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I left a personal item in the uhaul. I called 3 times. Each time the call center said the would put in a request for the manager to call me. 2 call in one day and 1 call the following day. I have never received a call back

PENNY M.
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Le client n'a pas laissé de commentaire.

Tina B.
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The seats had animal hair on them

Esther M.
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Le client n'a pas laissé de commentaire.

Josemanuel M.
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Le client n'a pas laissé de commentaire.

Chanel D.
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Good afternoon when I went to your location three days ago the two young ladies that you had working in the office we're sitting there having a private conversation I told them I did not want the insurance on the trailer but because they were busy having their own personal conversations they didn't hear me. So when I returned the trailer today they said that I had purchased the rental insurance my issue is that there was another customer in there and me when I picked up the trailer and we were sitting there waiting a long time because they were having a personal conversation. Your associate in the lot was very helpful I do believe his name was George and you Nathan we're very helpful. Also when I walked in the office I heard your associate Rosalie saying if I didn't want the rental insurance why didn't I tell them when I picked it up my concern is I did tell them that I didn't want the rental insurance I then heard you saying to just refund me back my rental insurance money which I appreciate. But why are they being so hostile when I did say that I didn't want it and if it was a question whether or not I did want it maybe that should be asked what happened not having trash talked about me. Thank you have a good day.

Vito P.
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Le client n'a pas laissé de commentaire.

manuel B.
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Le client n'a pas laissé de commentaire.

Jennifer B.
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First of all let the customer know if they put more gas they won't get refund it as well as double check everything is squared away before the person leaves so they won't be back 3 times

Anthony V.
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I had reserved a 15 ft. truck based on the dimensions stated on uhaul's websites. The dimensions there stated that the inside dimensions of a 15 ft. truck were 15'x7'8"x7'2" (LxWxH). The websites listed the "attic" dimensions separately as 2'6"x7'8"x2'7" (LxWxH). When I went to load the truck, I found that the main part of the inside of the truck of had a length of only 12 ft. Believing someone had given me the wrong reserved truck, I dashed back to retrieve the truck I had reserved only to find out that what I was given was what uhaul advertised as a 15 ft. truck. Because I was operating on a very tight time schedule, I had no choice but to dash back to the house and totally reconfigure my move. That was immensely stressful under the circumstances I was facing.

Dennis W.
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Le client n'a pas laissé de commentaire.

Thomasine B.
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When returning 10' truck, customer service guy did not give clear instructions on the process. I was told park the truck leave the key. Then I went inside, waited in line for the customer service rep to tell me that I must go back outside. I went back outside and explained to the rep. why did he not tell me to the process. He told me I don't tell my wife what to do. Confused, I'm thinking what does my return have to do with his wife. Then I informed him I was told to come back out and he stated okay, wait on the other side of the platform. This type of customer service can use improvement.

Alice M.
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Except the guy on the outside was really rude if I had to send anybody to him I would not.

Alvin H.
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Le client n'a pas laissé de commentaire.

Robert S.
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Do not change pick up location last minute and NOT notify customer.

Jesse G.
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Le client n'a pas laissé de commentaire.

Laura D.
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Le client n'a pas laissé de commentaire.

Brent B.
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Le client n'a pas laissé de commentaire.

Christine W.
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Le client n'a pas laissé de commentaire.

JAVIER C.
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I was not able to return the trailer in the evening like I said I would. I called the location and the time was extended for the next day without any additional cost. Thank very much

Robert S.
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Thank you for the prompt and professional service.

Baseemah S.
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I did ask to keep it overnight and the truck was changed. The truck I did get was dirty in the cab. Spilled drink. The back of the truck was very dusty. One thing that was alarming was that there was no overview of the vehicle for damages at the time of rental.

Loretta M.
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Le client n'a pas laissé de commentaire.

Maria L.
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Le client n'a pas laissé de commentaire.

Donald M.
Évaluation :

Nothing

Carl M.
Évaluation :

Not sure everything was perfect

ALEXANDER B.
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Younger blonde that works front desk at Hemet Uhaul off state st gives wonderful customer service also helps she is drop dead gorgeous

Frank Y.
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Josie and Briley are very courteous and professional. Even Frank was awesome while checking my truck.

Joseph S.
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No problems at all Nice people to deal with. Thanks a lot.

Courtney M.
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I want say thank you This location is very professional and customer friendly I will rent here again. Great great great customers service keep up the great service

Mary M.
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Le client n'a pas laissé de commentaire.

Benjamin S.
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Honestly had a horrible experience. The person that actually checked out the uhaul to me was doing their best but nobody was helping her. Told me they didn't have any uhauls available. After checking to make sure I was at the uhaul store, that exclusively rents uhauls, I inquired about the 20+ uhauls parked outside. They said they are all one ways and I can't have them. So I went online and promptly reserved one. That doesn't really make any sense to me and wasted a ton of my time

Steven H.
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Le client n'a pas laissé de commentaire.

Steve S.
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My U-haul reeked like Marijuana bad! So bad that when i was at the a store to get a drink a cop that was in the parking lot made me open the back of the uhaul to check it! I was embarrassed!

Deborah P.
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Le client n'a pas laissé de commentaire.

Simon R.
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Very easy to pickup the vehicle and the staff was very professional.

Destinee R.
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Le client n'a pas laissé de commentaire.

Stacey B.
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Le client n'a pas laissé de commentaire.

Reina H.
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Le client n'a pas laissé de commentaire.

Maria R.
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Le client n'a pas laissé de commentaire.

Efrain G.
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Somehow I rented flat bed from this location . Then next time I went they said my truck couldn't tow it . ??? I'm like dude then why yall let me rent flatbed last time. So I had talk to representative an he told me there's various location where people don't want to let borrows of there equipment . You should be able to tow . So told me to fill the rental online so you don't have to deal employee . Hears another the breaks on flatbed suppose to work automatic , it did not . I kept feeling when i would light step on the break i would feel like the bed would jerk forward. I did not have this problem last time . This is my evaluation , they try stick to you I swear .

Theresa O.
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Le client n'a pas laissé de commentaire.

MICHAEL K.
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No comment

Monique A.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

rene T.
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I was charged for damages I did not do.

Sandra W.
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Nothing, everything was good. Thank you, Sandy Ward

Alvin H.
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Le client n'a pas laissé de commentaire.

Royal K.
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Le client n'a pas laissé de commentaire.

Nancy A.
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The truck needed to be serviced. But it was clean.

Tobias M.
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Floor of the cab was dirty looked liked a dirt storm ran into the inside. I do not feel this van should've been given to me in the beginning. Obvious the cleaning staff needs to be retained. I don't see how this can would have been properly sanitized in conjunction with CDC guidelines during an active pandemic

LATTASHA S.
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The gentleman who helped me in the yard was helpful, friendly and a great representative for U-Haul.

Lovepreet S.
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Le client n'a pas laissé de commentaire.

Kenneth G.
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Le client n'a pas laissé de commentaire.

Felipe R.
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Justo to have the right truck that I had to rent, otherwise I shouldn't finished making more than one trip if i got the bigger trunk. Other than that i almost finished paying same price.

Nancy A.
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Le client n'a pas laissé de commentaire.

james O.
Évaluation :

Lower your prices

Jeffrey M.
Évaluation :

Drop off was a very pleasant experience. Information was verified quickly and cordially. Rep realized that it could nit have taken 3/4 tank og gas to drive 52 miles and made the necessary adjustment. What a nice difference from our pick-up experience.

Aldrena H.
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The previous move I did with Uhaul was awful, but the manager was helpful, and refunded some of my money. This time is was very exceptional. Great job!!

Karen L.
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Le client n'a pas laissé de commentaire.

Krysta W.
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Le client n'a pas laissé de commentaire.

David M.
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I've rented trucks all over California and this one is by far the most friendly down to earth people from the front desk to the person that hands over the vehicle.

Amanda M. | Expérience générale |
Évaluation :

I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Deborah B.
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Le client n'a pas laissé de commentaire.

David H.
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Hemet Uhaul was perfect as usual

Guy E.
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My experience was wonderful, again, thank you!

Jessica M.
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I was asked to remove my mask to have a photo taken inside of the uhaul building during a pandemic to rent a van even though I provided my DL the worker said that she was wearing her mask so she thought it was fine it still surprises me how people don't understand how the spread works, being in an enclosed space with other customers near with Their masks below their noses doesn't make me feel comfortable. Also not knowing how many customers with Covid have already been in and out of their already. Same reason masks are required. That was the biggest issue I have had to say

Inci S.
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My experience for renting a pick up truck was perfect. It was easy and quick.

Stephanie M.
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Le client n'a pas laissé de commentaire.

John R.
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I've no recommendations because everything from the customer service to the equipment was excellent.

JEFFREY NEIL R.
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Le client n'a pas laissé de commentaire.

BARRY E.
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Le client n'a pas laissé de commentaire.

Rogelio L.
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Le client n'a pas laissé de commentaire.

Raquel F.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Le client n'a pas laissé de commentaire.

Jimmie M.
Évaluation :

The agent was very rude and took my picture on her personal phone. She seemed aggravated and aggressive that I had question about why she need three phone numbers to reach me. They park the truck on the street for me to review it when the parking lot was completely empty. I am not sure if this was racially motivated or just bad customer service.

Victor J.
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Le client n'a pas laissé de commentaire.

Atu H.
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Customer service very satisfied

David B.
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your staff did an excellent job!!

Jonathan G.
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Le client n'a pas laissé de commentaire.

DAVID R.
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Le client n'a pas laissé de commentaire.

Patricia N.
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The brakes on this truck were a bit squishy.

Tony R.
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Le client n'a pas laissé de commentaire.

STEVEN S.
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Not allow the feed place to rent to people. (the one down the street) my buddy picked one up there and it was nightmare. The location I rented from with Nathan was the best as always.

Franklin K.
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Le client n'a pas laissé de commentaire.

William W.
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Reservation became corrupted at check in causing massive confusion and a delayed departure time.

Mark B.
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Answer the telephones.

Mark F.
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Le client n'a pas laissé de commentaire.

GARRY G. | Expérience générale |
Évaluation :

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

Michael M. | Premières impressions |
Évaluation :

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Linette P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Frank Y. | Expérience générale |
Évaluation :

Spencer and Lyndsey are very helpful and accommodating.

evans t. | Expérience générale |
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Thank Guys for everything

brenda j. | Premières impressions |
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Truck was clean - size was convenient

Mary R. | Expérience générale |
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Excellent customer service.

Sandra G. | Expérience générale |
Évaluation :

Awesome employees

Mary R. | Premières impressions |
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Very helpful and friendly.

LORIE G. | Premières impressions |
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I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

George L. | Expérience générale |
Évaluation :

great facility and customer service!

robert m. | Réservation |
Évaluation :

great service

Non reviews have been submitted for this location.

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