Évaluations des clients U-Haul Moving & Storage of Hemet

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Hemet

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Hyworth R. le

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Keep up the good work. This is one of the best U haul I have been to. The customer service given by the staff and manager spencer is always tip top. Thank you!!

Michael G. le

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Great customer service.

bruce T. le

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The trailer had oil and a stew and pine leafs and we were moving funture in it

Larry S. le

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Keep up the good work

Cheryl G. le

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Nothing!!!!! Your employees at this location are always so polite and courteous! I rent from this location quite often and I’m NEVER disappointed in their service. Keep up the good work guys and kiddos to you all! Cheryl Griffin

Linda B. le

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Le client n'a pas laissé de commentaire.

michael M. le

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Le client n'a pas laissé de commentaire.

WINSTON M. le

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The online pre-check in is pointless. I checked in online and still had to wait in a line that took approx. 30 minutes, just to be asked virtually the exact same questions that I was asked to fill out and answer in the pre- check in.

Jesus D. le

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Le client n'a pas laissé de commentaire.

Joseph P. le

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Excellent prompt professional service. In and out!

DAVID H. le

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Le client n'a pas laissé de commentaire.

Brent R. le

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The problem at the end of the process. One staff member took the equipment. The next day I was called, asking when I planned on bringing it back.

Patrick M. le

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Excellent service-friendly and very competent

Jonathan M. le

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Every thing was excellent

David B. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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have clean pads.

Julia S. le

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The assistant manager corrected my return time once I mentioned the error. I thank him! Same guy walked my payment up for me when I had to purchase a ball for my tow hitch. He was very nice!

Richard S. le

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No improvement needed, Alway I get great service

Karen Q. le

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Le client n'a pas laissé de commentaire.

arie G. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

William M. le

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Le client n'a pas laissé de commentaire.

Maria E. le

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This was pretty good. Emphasize to customers that they can do so much more, more efficiently online. This location was great, personable people, competent. Your website is also pretty darn good for saving time and knowing what you want or need. Thank you.

Valerie C. le

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Le client n'a pas laissé de commentaire.

Kate A. le

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Le client n'a pas laissé de commentaire.

Lynn B. le

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Le client n'a pas laissé de commentaire.

Porsche G. le

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I could not use the online feature to check out or get keys. I had to start the process all over inside the store. The truck was filthy on the outside. There was 1 cashier with a line of over 10 people on a Saturday.

Markstephen C. le

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Le client n'a pas laissé de commentaire.

Eileen Y. le

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Lovely young lady, pleasent and helpful.

Evaristo Y. le

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I reserved my rental online and completed the early check in on line as well but when I went in to pick up my vehicle I still had to give the same information, don’t know how that was helpful. The staff was great and made the experience quick and easy as well as the return. Will definitely start here when I need to rent again.

pamela M. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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GREAT SERVICE FROM YOUNG LADY..... CANT RECALL HER NAME SHE HAS BLONDE LONG HAIR. VERY HELPFULL AND MULTITASKER!!!

betty N. le

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Please consider locking gas caps. We had all our gas stolen from the truck in the middle of the night. It was an expense we were not prepared for. Thanks for considering this.

Larry P. le

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Le client n'a pas laissé de commentaire.

prsilla S. le

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Quick drop off, very helpful staff

Brian T. le

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Le client n'a pas laissé de commentaire.

William W. le

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Le client n'a pas laissé de commentaire.

Micheline C. le

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Your staff and system worked out very well. I got the van I needed quickly and the return was easy as well.

Jennie R. le

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Le client n'a pas laissé de commentaire.

Jose A. le

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The girl who helped me was amazing and quick. I used a trailer on Friday and rented another one on saturday. She worked hard both days and deserves a raise

Tracy W. le

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Le client n'a pas laissé de commentaire.

Harold W. le

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Great service!! The people are knowledgeable and are great to do business with.

Adriana D. le

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Le client n'a pas laissé de commentaire.

bill M. le

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Le client n'a pas laissé de commentaire.

Lesley G. le

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Employees need better customer service. They all have bad attitudes. They make customers feel unwanted

John C. le

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Le client n'a pas laissé de commentaire.

Richard P C. le

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Nothing.

Jocelyn G. le

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Employees were rude. Didn’t work with me and they had attitude. They need to work on their customer service.

Mary W. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Nestor M. le

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Keep it in the same way. Everything is good. Congratulations!

Annette W. le

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Le client n'a pas laissé de commentaire.

RUBY J. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Ej L. le

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Le client n'a pas laissé de commentaire.

Layton D. le

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Le client n'a pas laissé de commentaire.

Ramona B. le

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Le client n'a pas laissé de commentaire.

Frank Y. le

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Lindsey helped me this time. She was very professional and does her job very well. A seamless process as always.

mary J. le

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Continue the positive attitude and customer service you're providing!

William S. le

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Le client n'a pas laissé de commentaire.

William S. le

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Please make sure interior of truck is clean including windows

Jenae L. le

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Unclear about charges. $20 over and when questioned, there was no answer given. I will be certain to have in writing the expected charges with explanation or I won't rent again.

pamela M. le

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No hassle since I was last minute drop off. They changed my drop off location to make it easier and closer for me. Excellent service from beginning to end.

Victor G. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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nothing there great thx Robert

Arnold M. le

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Le client n'a pas laissé de commentaire.

Eric R. le

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All was GREAT - very satisfied - except for going back in for a refund. Granted a Sunday, but guy working counter was not into doing the job. Luckily I could tell him what was done & he finally looked up my info, should have before he spoke so incorrectly! Other than him - all was excellent.

William B. le

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Returned truck @ aprox 7PM and was charged $20 even though someone was there checking in trucks. Sign said return open 24/7. Never use this location.

Scott H. le

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I had an issue with the Final odometer reading, but the company corrected the final mileage change. I rented u-hauls from other companies but this company is far better than any other dealer.

Paul F. le

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I can't think of anything they need to improve on. The employees were friendly, informative and great sense of humor. I would most certainly recommend this place to my friends and family.

natalie G. le

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Lindsay was awesome but a Dallas fan!

Robert L. le

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UHAHL USED TO BE AN ALSO RAN! THEY'VE COME A LONG WAY. MOVING IS A BITCH. THEY MADE THE EXPERIENCE LESS TERRIBLE!

Chad M. le

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Le client n'a pas laissé de commentaire.

Joel B. le

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Le client n'a pas laissé de commentaire.

Karana C. le

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Le client n'a pas laissé de commentaire.

Jessica I. le

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Le client n'a pas laissé de commentaire.

Patsy M. le

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Chairs

Enmanuel R. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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I was blamed and told I broke a mirror on the truck even showed me a outdated picture saying it was there they charged me 650+ dollars for damages that were already there,they told me I signed a contract and I was responsible for damages I didn’t do,I asked to see the truck they then told me that they removed a mirror from another truck to repair the truck witch was a total lie truck was sitting out front I was accused with no proof received truck filthy and also got blamed for it luckily I had pictures of all the damages and the entire truck witch shows all the uhaul damages no apology was issued total disappointment

Cynthia A. le

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Le client n'a pas laissé de commentaire.

Wendy P. le

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Le client n'a pas laissé de commentaire.

Gerhardt G. le

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Very poor customer service. I was waiting to be served while 4 other employees were walking around with their head in the clouds. Not communicating or helping anyone. Only the white girl served while the men did nothing! The transmission in the truck is bad.

John Mark E. le

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You more or less wasted a good few hours of my day. First, I called one of your locations from your web site and they are a Budget Rental (nice of you to advertise for them). Secondly, I called your support#, and they directed me to a location near Sun City, and when I arrived, I spent 45min for them to tell me they couldn't use my AMEX or VISA because of system issues and they couldn't rent me anything and they don't accept cash. OK, so you then directed me to Hemet, where they also couldn't process AMEX or VISA, BUT they did accept cash. All in all, it was a pretty terrible experience and I would probably avoid Uhaul if at all possible.

LUIS R. le

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Was outstanding, the gentleman stop what he was doing almost @ closing time n took the enclose 5x8 trailer down for me...Great Customer Service..

Howard M. le

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Le client n'a pas laissé de commentaire.

Alvin A. le

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Le client n'a pas laissé de commentaire.

DOUG L. le

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Le client n'a pas laissé de commentaire.

Rosario B. le

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Clean equipment and nice friendly workers. By the time I pull in the drive way A u haul worker is checking me in and then I get a confirmation email by the time I leave I never have to stand in line or go back into the store I really like that thanks for all your help.

Robert M. le

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Le client n'a pas laissé de commentaire.

William T. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

Rafael V. le

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Great service

katherine W. le

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First, when I was in Hemet looking for the facility, no one in Hemet answered the phone. Fortunate the customer service rep was kind enough to look up my location and help me out. Darin was very nice but relatively useless. He didn't read the order. At first he assumed I would leave the vehicle at my first stop, then he assumed I would be finished with the vehicle in 4 hours. After that he "informed" me that "we" no longer do walk-arounds" to determine the condition of the vehicle and that I could video the vehicle before taking it in case of accident. My question to that is, What if I don't have a smart phone? At about 12:30 I received a text notice that I was LATE RETURNING THE VAN! (How could that be????) Further, because of Darin's mistake I called the Hemet facility and the call was rerouted to "corporate" (according to Darin I called "corporate" - I don't even know how that's relevant) and was told I would be paying $40 more for returning the van after the time it was due (assigned arbitrarily by Darin) There were a few phone calls after that and I finally gave up and let my employer call and finish the negotiations. What can you do to improve that situation? Standardize your practices and train your workers to be able to work with people who don't fit into their idea of how everyone should be equipped before arriving at their store, and, ANSWER THE PHONE (ever) AT THE PLACE WHERE THE VEHICLE IS LOCATED

Vicky C. le

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when i made a reservation iunderstood.59 amile but when returned thats when u did everything u could to get bill up im will not ever rent from uhaul again

rene P. le

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Spanish Representative was not friendly, he lacked of customer service skills. Lights on equipment didn't work. First time I received a very poor service from this Company. I always use.

Arthur A. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Great customer service thanks

Charles P. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

evans t. le

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Thank Guys for everything

brenda j. le

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Truck was clean - size was convenient

Mary R. le

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Excellent customer service.

Sandra G. le

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Awesome employees

Mary R. le

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Very helpful and friendly.

LORIE G. le

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I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

George L. le

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great facility and customer service!

robert m. le

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great service

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