Customer Reviews for U-Haul Moving & Storage of Hemet

6 755 évaluations

380 N State St   Hemet, CA 92543

(951) 652-6802

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(951) 652-6802

380 N State St
Hemet, CA 92543

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Don't allow reservations if trucks are not going to be available. I reserved a 20' ft truck 2 weeks in advance. I was told the day before I moved out that the closest truck was 60 miles from my location and was 26' long. I was offered no solutions or recommendations. I had to call back several times asking different representatives and self advocate by brainstorming solutions. Representatives were not helpful. I finally asked if they could help out with mileage and they approved this request. They then did not reserve the Uhaul truck properly so I had to call back again for them to correct the issue. Then I received no verification even though I asked for it. In the end, I had to spend an extra 60 miles in gasoline for an issue Uhaul poor planning caused and had to drive 60 miles out of the way to get a truck that I had reserved well in advance. Completely unprofessional to cancel a truck on people less than 24 hours prior to a move. Not only a financial burden for the truck, or a mental burden, but a financial burden because of those hired to help me move. Put yourself in the customers shoes

david W. 
Évaluation :
4

Excellent service à la clientèle

Zelda J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

howard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gilbert M. 
Évaluation :
5

Very professional as always thank you again!

John J. 
Évaluation :
5

Really liked the mobile check in and our drop off was quick and friendly.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Saturday is a big pick-up/drop-off day, consider having more employees available for this day.

Edwin C. 
Évaluation :
3

Online registration is worthless. Last three times I've rented Uhaul equipment the online process was more trouble than it was worth.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmen H. 
Évaluation :
2

Well I made a reservation for a. 8 foot truck. When I went to pick it up it was unavailable. They told me they would give me a 10 foot truck for the same rate. I accepted because I had no choice. The truck I was suppose to get was suppose to come back with a quarter tank I brought it back and was not suppose to be charged mileage. Yet I was. I was under impression that I was to receive 50 cash if my reservation was available. I was quote 30 for my reservation. And a 63 fuel credit was supposed to be applied. And was charged 200 but they tried to charge me 400 how can they do that when I can not verify the mileage ro determine if I was over charged? . The vehicle I was given didn't match the paperwork I had and I was charged for mileage that I can not verify because the vehicle on my receipt is suppose to have had 60000 mile and it had 87000 prior to leaving the shop. Also windows were filthy. This place needs some new employees. I am not happy with the service an will be sharing my experiences with social media. You guys promote false advertisement and put me at risk buy giving me a vehicle not registered item insured to me. Just be glad nothing happened but if it had you guys would be getting sued. I am extremely dissatisfied with my level of service and most definetly WILL NOT be using uhaul ever again.

Garland D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen L. 
Évaluation :
4

Honestly I can't think of a thing you guys did very well thank you very much

Donald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
5

The experience was fast and friendly, The phone was picked up after the third ring, the reservation took about 5 minutes to complete, the pick up was fast and friendly, and the drop off was a great location and close to home. I have always preferred to use UHaul as my moving partner.

Stephanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maggie G. 
Évaluation :
5

Nothing, experience was great.

ED C. 
Évaluation :
5

Great costumer service

Ingrid P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meranda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Good service

Alejandro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clarence P. 
Évaluation :
5

No, excellent location and the staff was awesome. Thank you Israel Johnson

Israel J. 
Évaluation :
5

Everyone was super friendly and helpful.

KARIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique C. 
Évaluation :
4

Trailer had some residue from previous renter. No problems otherwise.

Paul D. 
Évaluation :
3

Great experience-everything went very smoothly and I am a satisfied customer. I was surprised at how much was available to buy in the store as far as moving supplies and I thought the prices were reasonable- the store seemed to be very clean and nicely organized.

stephan B. 
Évaluation :
3

First I was sent over an hour from my home/ preferred pickup location when I was told it should be no further than the next town. Then sent to this location for the trailer. The trailer was extremely filthy with oil/ diesel exhaust. The trailer fender was not properly secured. I fixed it before hauling my vehicle. No attempt was made to discount my rental for the extra 2 hours I had to drive for the rental. The only reason I will use uhaul again is because no one else does a one way trailer rental.

Brian M. 
Évaluation :
3

Just a very slow process when checking out. This is the second time in the last 6 month I have used this location and it was one person in the office with multiple people in line both times. Over 40 minutes both times

Shane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coralyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Customer service was outstanding. Will be renting from this location again.

Renee R. 
Évaluation :
4

Need additional employees to help out when busy

Chandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ANTHONY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cymbert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally S. 
Évaluation :
5

Lower the mileage fee.

Maria D. 
Évaluation :
1

Could be better with assisting customers who face problems with the trucks during transportation.

Chris M. 
Évaluation :
4

Truck was dirty full of sunflower seeds. Truck only had 1/8 of a tank when I got it. The Truck steering was off. Didn't like the way the truck ran.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thai Y. 
Évaluation :
5

The gentleman who helped me today were simply amazing! They helped me and my father with open arms. They were knowledgeable, kind and patient. Will definitely be coming back! Special S/o to the manager( or owner).

Taylor B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Thanks

Rodney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edy P. 
Évaluation :
5

They always have great inventory, well maintained vehicles and friendly staff.

Toni C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
3

This is not a knock on the Hemet location They were absolutely outstanding and so helpful It was the fact that we had to go so far out of our way to pick up the auto transport carrier.

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sophia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greta T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D. 
Évaluation :
5

I ended up at this location after being stood up at your stax location in Homeland. I have always enjoyed a perfect relationship with the hemet location. Uhaul need to monitor the folks that are renting the equipment an really don't care about your reputation.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Good friendly crew.

Ed V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan R. 
Évaluation :
2

Giving a 2 star due to lot attendant Austin being extremely rude to me when I arrived and threatening to not give me the trailer I reserved after being very rude to me......assistant manager wasn't much help defending her rude employee and didn't care bout how I was treated woulda been 1 star but other lot attendant Jose was a great help in helping hook up my trailer, make sure everythin was workin and even getting the adapter for my suv to hook the lights up to my trailer. Jose ty so much for ur help and Austin u need to learn to respect customers or find a diff field to work in cuz ur customer service sucks

Joseph W. 
Évaluation :
5

This is up to you guys, I am always happy with your service, attention, and the way you treat me, just keep up the good work and make everyone feel good thanks

christano R. 
Évaluation :
3

Tell the customer how wide the vehicle is including the mirrors that stick out because it is too wide to go over a narrow bridge. I had an accident because of this.

Sheri C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty C. 
Évaluation :
5

My only complaints is that it took almost an hour to make it to the front of the line when I got there to rent my truck. The staff was great, but the computer system was too slow, and kept freezing. Other than that I had a great experience. The staff was attentive and helpful. I would definitely recommend this location to others, I would just recommend getting there early.

Monica P. 
Évaluation :
5

N.D.

Dione T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar H. 
Évaluation :
5

Keep doing what your doing, job well done

Yoni Z. 
Évaluation :
5

The guy that attended me was so helpful and courteous. In just a few minutes I was out of there.

Lina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April M. 
Évaluation :
4

The lines were long today. Other then the long wait it was a good experience.

Monica D. 
Évaluation :
5

Manager is a good guy. Makes sure problems are solved quickly.

Wesley L. 
Évaluation :
5

Less wait time at the check in line.

DEAN V. 
Évaluation :
5

Keep it up

Steven W. 
Évaluation :
1

I went to return the truck and arrived at 6:56pm and the lady on duty went to lock the doors. They close at 7:00pm. No help or anything but she did walk out just to tell us the truck needed to be behind another van. I proceeded with a night drop off procedure which took me only 5 mins. I am a manager at a retail store and if a customer walks in 5 minutes before we close. We help the customer and then close the store. It took 5 minutes to return the truck. I'm very displeased. To spend so much money to get this kind of service is very distasteful.

Maria G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emma A. 
Évaluation :
4

I got the four wheel car dolly and it was terrible to try and get a 2019 Ford Ranger on it. I want able to get it up on the trailer so for me it was a waste of money. They need to mount a wench on it to be able to get a car up on it. I ended up having a tow truck come get it.

John R. 
Évaluation :
1

asked for a credit for 1/4 tank of gas and was told no.

Joseph G. 
Évaluation :
5

Aaron Cortez was very helpful. He is friendly and old school. He gets the job done. No ifs, ands, or buts about it. He deserves a raises.

Albert J. 
Évaluation :
2

Counter people were very slow and did not recognize anyone waiting in line .

Jose P. 
Évaluation :
4

Wait times. The line was almost out the door with one person working the register. I waited in line for over an hour to pick up my reservation.

Floyd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
4

Great guy who I dropped off the truck to very nice.

Dietric D. 
Évaluation :
5

Good job

Brandon M. 
Évaluation :
4

Human or customer relations.

Manuel V. 
Évaluation :
4

Dirty floor in cab

Don R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

archie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abel L. 
Évaluation :
5

Excellent staff and customer service on the counter and out in the driveway. I am a repeat customer over many years.

Jerome Q. 
Évaluation :
5

Good customer service!

Maela P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frances N.  |  Expérience générale 
Évaluation :
5

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Expérience générale 
Évaluation :
5

Everyone is nice and friendly.

Maela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A.  |  Expérience générale 
Évaluation :
3

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Expérience générale 
Évaluation :
3

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M.  |  Expérience générale 
Évaluation :
3

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j.  |  Expérience générale 
Évaluation :
5

I loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M.  |  Expérience générale 
Évaluation :
5

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY G.  |  Expérience générale 
Évaluation :
1

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Linette P.  |  Expérience générale 
Évaluation :
5

Spencer and Lyndsey are very helpful and accommodating.

Frank Y.  |  Expérience générale 
Évaluation :
5

Thank Guys for everything

evans t.  |  Expérience générale 
Évaluation :
5

Truck was clean - size was convenient

brenda j.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Mary R.  |  Expérience générale 
Évaluation :
5

Awesome employees

Sandra G.  |  Expérience générale 
Évaluation :
4

Very helpful and friendly.

Mary R.  |  Premières impressions 
Évaluation :
1

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  Premières impressions 
Évaluation :
5

great facility and customer service!

George L.  |  Expérience générale 
Évaluation :
5

great service

robert m.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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