Rapide et sympathique
JESSICA ACustomer Reviews for U-Haul Moving & Storage of Hemet
Testimonials From Recent Customers
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Nathan was very knowledgeable and quick on my recent wiring for my hitch receiver. I had an existing wiring harness and walked out within an hour. Very quick!
Kyle STruck was not ready at the time promised. Sure they give you $50 if it's not ready but still, it pushed back our moving time 1hr.
GUILLERMO AI didn't rent anything lately. My ex husband did and you guys charged my card w/out my authorization. I didn't sign ANY contract acknowledging any rental and my attorney will prove that if my money isn't returned. Your employees at this location are racist and won't rent equipment if someone looks a certain way. I take the trip a little further just to avoid this racist location.
PABLO EMerci
JOHN HWaited the whole day for delivery but it all went well after arrival
Loni LRight light on the dolly was broken, and a day into the trip the right tire blew out
PATRICK CManager Nate was awesome!!
jennifer DJosie excellent
JILL OI had a very pleasant experience yesterday I would recommend to any friend thank you
CYNTHIA JMate the manager was very accommodating and kind.
jennifer DTruck didnt come w a ramp. Very hard to load furniture. I think I should be compensated. Thank u.
ALVA DStaff was helpful and friendly.
JAMES POk I guess
JOSE MNathan was awesome. I really appreciate him thoroughly answering all of my questions and his exceptional customer service. The facility was very clean and organized as well.
SCOTT MOnly complaint I woudl have would be I wasn't able to adjust the side mirror (not sure they are adjustable). Other than that, everything was great, starting with Josie at the front desk and Nathan in the work area who helped me adjust my seat. Merci
MARTHA MStorage access inconveniences when need to return and use a different pro rate the balance and offer store credit
JAZMIN ECustomer service was superb
ANTONIO CAwesome customer service! Made reservation the night before and had the trailer ready for us when we got there. Helped us hitch it and adjust a signal. It was quick and easy. Really appreciate the kindness and professionalism. Thanks U-Haul Hemet!
ASHLEY RThe employees take pride in their work.
DESMOND MExcellent team!
LATOYA LNeed more help at check in.
CHRISTINE RThe only problem was that the front tire on the drivers side was almost 18 lbs low.
GENE BI rate equipment and staff 5+....The online app gets a -0 ( minus zero)
EDWARD WDedicated staff.
DESMOND MThe truck was smelling like cigarettes and it missed wit my asthma the steering wheel was sticky and dirty
VIRTRELLE JLove your employees they are so nice and kind and know exactly what to do. Especially Jeremy, he's so knowledgeable and helpful. Thank you my move went smooth and I'm all unloaded into my new home !
JUANITA RThe person that helped me is named Nate. He was very helpful and informative. I was concerned because I dropped off the truck early and did not have an appointment. Immediately my concerns were eliminated because of his welcoming and friendly demeanor. He is a valuable asset to your company and hope that he is recognized as such.
Scott MGreat service from staff. Was in and out in no time. Only thing I don't like is they take a picture of you. Besides that great service
JOSE PSuch a great experience. The staff were great and very helpful. J'ai été très impressionné. I highly recommend using this U-Haul for any moving experience whether small move or larger move. Thank you guys!!
MICHELLE LI WILL NEVER USE OR REFER ANYONE TO U-HAUL AGAIN. This is the second time I was miss informed or charges. I have not been able to work for over 2 yrs, which means moneys are limited. Because I would not be putting on a lot of miles, I chose U-Haul. THAT WAS A BIG MISTAKE!!! I added safe feature because I was told a total price, NOT THE DAILEY CHARGE. I was charged an additional $145 when I turned in the truck. NEVER AGAIN WILL I BE USING ANY U-HAUL FACILITIES.
Lisa JThe worker at counter was super cool with helping me I forgot his name but I'll be back and post agian . He was younger with some tattoos
Joseph Rcheck in staff was helpful, equipment staff was helpful to get me loaded up, trailer was in good condition and easy to use. definitely would use this location again.
Kurt MPeople were nice. The only reason for the downgrade rating is The exterior of the rental hadn't been washed in some time.
Brian DEverything was great, I booked it later in the day and was worried that there would not be a truck available, but it was there when we were scheduled to pick it up and we completed our task and drop off was very easy even though they were already closed
Wyland HTrailer was not clean inside. Trailer was due back at 0700 but was not told I would have to detach the Trailer myself because the location did not open until 0900.
BRIAN PThe location and vehicle were great. The app, not so much. Wasted time trying to get it to work before giving up and just going inside to the counter and doing everything the old fashioned way.
Andreas HThank You all!
doreen m | Expérience généralenot a thing
Chris BThe process was fast and easy truck being clean smoke free !
Emmanuel PThanks for helping n being so friendly
JESSE BNice job!
JEFFEREY CVery helpful
M LEveryone seemed to do there job and did it well. Nothing was poor about the experience but nothing was outstanding about the experience either. Just seemed like a usual transaction.
Christopher SDropping off a one-way rental. No issues, quick and easy, friendly staff.
Toni DQuick in and out service
Gerardo AI can not say enough nice things about Josie. She was kind and caring. Best customers service I've received in a long time anywhere.
Aimee RGot charged for gas even though I showed them the exact picture of the gas tank how I got it and left it back the same on gas so disappointed would never used U-Haul again after my last visit felt like they just took advantage and charged me for something unnecessary
Gustavo AExperience overall was professional & prompt.
Jose LThere are some confusion about two storage boxes that I was renting on special over the phone, but when I got down to the facility, they weren't ready. Then the day I went in to get the truck and the units they have been picked up, which is a little bit disappointing. But the young lady bend over backwards to make sure I got a storage unit of the appropriate size. Would've been nice to get a discount on it though because of the confusion. Overall it wasn't the worst experience I ever had at U-Haul actually it was relatively pleasant despite the mess up
Chris M | Premières impressionsI realized that I had lost my car key when returning my U-Haul rental. The employees helped me search for my lost key, we did not find it, yet the employees kept looking afterwards. Above and beyond .
Desmond Mjust glad to get the job done.
Michael SI get the truck with 1/4 tank of gas, and I returned with the same amount of gas, but they charged me $15 for gas refill.
Walter GIt smells like smoke and it was dirty inside
CINDY RPerfectly oiled machine, smooth interactions every time.
Desmond MWas perfect
Tonya SRental was misrepresented. The rental was supposed to come with 150 miles free, and additional miles charged at $0,49 a mile. They charged $0,79 per mile for all miles, no free miles included.
MICHAEL MGreat People, Great Customer Service.
George ODOLLY SWINGS FISH TAILS ALMMOST CAUSED 4 MAJOR ACCIDENTS HAD TO TRAVEL 15 MILES PER HOUR
LIHONG ZEveryone was very nice and helpful.
Melissa MThe owner was rude and put the wrong pick up and check out time. So I had to change my plans to turn in truck earlier than expected. Truck was dirty and had deep scratches on the front bumber.
Frankie GEvery thing worked out great. No complaints. Staff was super nice.
Miguel GI think the guy who helped me was named Jeremy, he actually did above the norm for the rental. And I have used UHAUL hundreds of times , no exaggeration
WILLIE WBest storage facility I have ever used. Everything was great. Highly recommend .
Richard H | Expérience généraleAlarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H | Premières impressionsThe manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F | Expérience généraleAre sales person was awesome
Ernest R | Premières impressionsThe help is friendly and helpful. And it's also very clean.
Alfredo N | Premières impressionsI rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G | Expérience généraleI was never able to pick up a truck. And you guys still took the money out of my account.
David S | Déménagement en ligneIdk how my stuff got so dusty.
Jeramey Z | Expérience généraleThe lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn't even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M | Déménagement en ligneJosie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Merci.
ava h | Premières impressionsThe entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W | Expérience généraleAwesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L | Déménagement en ligneGood customer service!
Maela P | Expérience généraleThe staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.
Gayle Y | Expérience généraleEveryone is nice and friendly.
Maela P | Premières impressionsThey advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B | Expérience généraleWhen I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M | Expérience généraleThe only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j | Expérience généraleI loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M | Expérience généraleHighly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G | Expérience généraleAll i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M | Premières impressionsSpencer and Lyndsey are very helpful and accommodating.
Frank Y | Expérience généraleThank Guys for everything
evans t | Expérience généraleTruck was clean - size was convenient
brenda j | Premières impressionsExcellent customer service.
Mary R | Expérience généraleAwesome employees
Sandra G | Expérience généraleVery helpful and friendly.
Mary R | Premières impressionsI was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
LORIE G | Premières impressionsgreat facility and customer service!
George L | Expérience généralegreat service
robert m | Réservation