Customer Reviews for U-Haul Moving & Storage of Hemet

7 030 évaluations

380 N State St   Hemet, CA 92543

(951) 652-6802

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(951) 652-6802

380 N State St
Hemet, CA 92543

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Easy process.

ARTURO H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fernando R. 
Évaluation :
3

I feel you should do better on a refund od gas if you bring the truck back full instead of what was in it at time of pick-up.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose D. 
Évaluation :
5

They are helpful and nice people

Rosin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL E. 
Évaluation :
5

Very efficient process to drop off truck.

Denise K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis M. 
Évaluation :
5

Excellent customer service!

Juan R. 
Évaluation :
5

Nothing everything was great

Manuel B. 
Évaluation :
5

Great, fast, friendly service. Flexible on extending my rental.

Donald H. 
Évaluation :
5

Great fast friendly service. The truck and trailer were great. Extending the time easy too. Thanks

Donald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emily S. 
Évaluation :
5

The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.

Kirk W.  |  Expérience générale 
Évaluation :
5

None everything seemed to be fine.

lizette W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

The only downfall was that the gas tank was literally at E what if theyre location wasnt nearby a gas station

yesenia M. 
Évaluation :
1

We rented two weeks ago and we were charged have the cost and drove double the mileage and the inconsistency is horrible.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaena B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymundo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

severa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
5

Make sure I have gas in tank !

Manuel G. 
Évaluation :
5

Very helpful and good service

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

ALL GOOD!

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
3

The people that loaded the containers did not pay much attention to my boxes marked fragile. Luickily they arrived ok.Big problem I noticed was that they did not use the furniture pads on my dining table, credenza, which has some damage. the bags i purchased for the mattresses was not pulled up to the top and taped.

Helen Treco T. 
Évaluation :
5

Nothing to improve. Keep up the good work!!!!

Antoinette K. 
Évaluation :
4

Very professional

JAMES S. 
Évaluation :
5

nothing

steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ventura L. 
Évaluation :
1

Check to see if truck has issues

raymond V. 
Évaluation :
1

I made the same rental at the Winchester U-Haul location three months ago, it was $70 less than the Hemet location. First, they didn't have my rental van {the manager told me it smelled like cat urine), I was not offered the $50 U-Haul guarantee. They offered me the 10' truck for the same price, then overcharged me for coverage. I asked the attendant for a miles per gallon estimate, he couldn't say it didn't want to give it to me. I asked him if it would be similar to the van mpg and he said yes.I was not told they didn't give a fuel charge credit, I put the same amount that I had in my August rental, not knowing the truck got twice the mileage. I was given a $17 fuel credit for my August U-Haul rental, I lost over $30 for this rental. When I brought the truck back over 3 hours early, then I was told I was outta luck. I went inside to find Jeremy with his feet on the counter and a smart-aleck attitude. He told me the no fuel credit was in the contract. When I asked to speak with the manager, he lied and said they don't have a manager at this location. The guy who rented to me that morning wasn't there, but I found the guy who was on the other register and he said I could find the manager's card at the register. When I went back inside, I got a mouthful of sarcasm from Jeremy again, but I found the card without his help. The General Manager was the person who rented me this horrible deal. Go to Winchester Wholesale U-Haul for a great rental, this location is a ripoff.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD L. 
Évaluation :
5

You don't need to fix nothing at this location on state street the manager Nathan is the most friendliest most helpful guy and I appreciate him And the u-haul experience I had.

Jerilynn H. 
Évaluation :
4

I had a 24/7 rental reservation for 7:30am on a Sunday. Got to location, used mobile app and it stated that I had to wait until 9:00am when facility opened. Called U-haul customer service and they said there was nothing they could do!!! Allegedly $50 credit, but we'll see. Anyway, I had three helpers waiting at my house from 7:45am until I got there with the truck FINALLY at 9:15am. I was NOT happy!!! (Nor were they.)

Randall S. 
Évaluation :
5

Everything was on time and good to go.

Richard T. 
Évaluation :
4

Aucun

Harry P. 
Évaluation :
5

I had an emergency. And could not return the truck on time . They gave me an extension to return it in the morning

alan J. 
Évaluation :
5

Nothing. However, I liked the fact that the Hemet staff had information regarding picking up and dropping off the truck. It saved me mileage and having to rush back to turn in the truck. They also talked to me regarding storage.

CAROLYN R. 
Évaluation :
5

was easy to return the truck, the guy processing the check in or return or whatever you want to call it was kind and spoke clearly and had me out of there in less that 5 minutes

Brittani G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
2

The online option to pick up the truck did not work. I got charged a full extra day for safemove and daily rate even though I was less than 2 hours late returning truck.

Patrick A. 
Évaluation :
5

Great customer service, very detailed and informative of products and each description used for. Merci

Lydia P. 
Évaluation :
4

Have more people to help with the check in. They had only one person at the counter.

Perry J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ward P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel C. 
Évaluation :
5

Nothing. Beautiful store, friendly and helpful staff, nice equipment and trucks!!

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick B. 
Évaluation :
1

Was bullshit they took half my deposit when the tank was a 1/4 of a tank and the whole process they tried to charge me as much as possible very unsatisfied with The service

David S. 
Évaluation :
5

My experience with the rental van was excellent! Jimmy was very helpful and friendly. I will recommend this to all my family and friends. Thank you, Sharon Muhs

Sharon M. 
Évaluation :
4

Truck had nearly 120k mikes and it was obvious. Seat cushions shot. Driver mirror that wouldn't stay in place. Shocks needed replacement, tranny shifted hard.

Glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic M. 
Évaluation :
2

A very disturbing thing happened to us. The license plate in the uhaul had been stolen and replaced by one from a stolen car. My husband was pulled over by the sheriff because the plates were stolen. Is this not something that is checked by uhaul staff? I understand that it's not their fault, but this experience could have been avoided if the truck was checked more thoughtfully by uhaul staff.

Nancy T. 
Évaluation :
5

Great service. Thank you.

NANCY H. 
Évaluation :
5

Everything good!!

Joseph G. 
Évaluation :
5

This is by far the best customer service. Very friendly also

Betty G. 
Évaluation :
5

This experience was truly life-saving. I decided to get a U-Haul you box for our cross country move after our 26 foot truck unexpectedly got full. We were at risk of having to leave so many belongings behind that it left my husband and I both in tears inconsolable as we were picking through what belongings we could fit into our personal vehicles for the cross country move. Somehow in my overly stressed and unable to sleep state I thought about getting one of these Llu boxes and I looked online and it looked like I can get it the same day. I contacted customer service and the only disappointing part was that I was told that it cannot be delivered to a same day that we would have to pick it up. We went to the Hemet U-Haul location to run a truck in the box and when the manager saw how stressed we were in the fact that we had to return the huge box within only a couple of hours he offered to personally take it over to our home since it was close, drop it off, and then pick it up the following day so that we would have more than enough time to be able to load the last bit of our belongings. I am going to be forever thankful for the kindness of Nathan. Literally everybody who dealt with are you box was a true blessing for my family once it got to Florida the representative who I spoke with was able to get it delivered six days earlier than what was anticipated which was once again a lifesaver as we accidentally packed a couple boxes of essential items that we needed almost immediately upon our arrival. I am so incredibly thankful for everybody at U-Haul for helping us out

April J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA A. 
Évaluation :
5

Only complaint is the straps for the tires have very worn out ends making out difficult to run through the ratchet part. Great service!

Serafin B. 
Évaluation :
4

More employees for faster service

Keira G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cihan S. 
Évaluation :
5

Nice guy that did the installation

Mark P. 
Évaluation :
5

Checked me in quickly. Didn't waste any time getting me on my way. Extremely helpful.

Russell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Great job by all involved!

Edwin C. 
Évaluation :
2

Nothing. Customer service is always great. Been renting from here for years and I've never had a problem orbad customer service. Keep up the great work.

Amy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty S. 
Évaluation :
5

The office called after the pods were picked up and asked if I still had the trailers. The kids came in trailers and we're left on them for the duration of my rental.

Jack I. 
Évaluation :
5

I can't say enough about Josie, the employees at this location! Je les recommande fortement! Top notch customer service and going above and beyond my expectations! Friendly, caring, professional and always there to help! Hands down five stars all the way!

Sommer L. 
Évaluation :
4

Very nice service

Sean B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

All the Small Trailers were reserved, would have been nice to get a little discount on the larger one i only used it for 4 hours and paid double the price for something that was oversized.

Donald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brillyance M.  |  Expérience générale 
Évaluation :
1

Not a good area or location.

Monique N. 
Évaluation :
5

The truck was clean and ready on time. It was a seamless experience and Nate was a pleasure to work with.

cjhristopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel G. 
Évaluation :
5

Great job!

ramiro A. 
Évaluation :
3

Trucks could be washed and maintained better. Dead battery was a problem had to leave truck there overnight to avoid getting stuck and having to call road side

Colleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F. 
Évaluation :
5

Awesome people work here. They provided great service and it was so easy to move in a storage unit.

Lacy L.  |  Online Move In 
Évaluation :
5

Good customer service!

Maela P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Frances N.  |  Expérience générale 
Évaluation :
5

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Expérience générale 
Évaluation :
5

Everyone is nice and friendly.

Maela P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamara W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria A.  |  Expérience générale 
Évaluation :
3

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Expérience générale 
Évaluation :
3

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M.  |  Expérience générale 
Évaluation :
3

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j.  |  Expérience générale 
Évaluation :
5

I loved my storage box and believe me I hated to leave but I'm moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M.  |  Expérience générale 
Évaluation :
5

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY G.  |  Expérience générale 
Évaluation :
1

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Linette P.  |  Expérience générale 
Évaluation :
5

Spencer and Lyndsey are very helpful and accommodating.

Frank Y.  |  Expérience générale 
Évaluation :
5

Thank Guys for everything

evans t.  |  Expérience générale 
Évaluation :
5

Truck was clean - size was convenient

brenda j.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Mary R.  |  Expérience générale 
Évaluation :
5

Awesome employees

Sandra G.  |  Expérience générale 
Évaluation :
4

Very helpful and friendly.

Mary R.  |  Premières impressions 
Évaluation :
1

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  Premières impressions 
Évaluation :
5

great facility and customer service!

George L.  |  Expérience générale 
Évaluation :
5

great service

robert m.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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