Thankful that my first time renting with U-Haul was a great one! The cargo van I rented was in great condition, easy to drive, and straightforward to rent. Also, Adrian gave top tier customer service! Made moving pretty stress free!
Eveland DCustomer Reviews for U-Haul Moving & Storage of Hendersonville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I got overcharged for the uhual
JARVIS BThe cabin was a little dirty but acceptable
JAMES FThis location really helped us out. Another local was supposed to have a 10 foot truck for us; but last minute they did not. They did not try to help us and the main 800 for U-Haul was also unacceptable.
Kenneth LI had to call and find a closer location myself, as the drop-off given to me was over an hour away, and none of the closer ones were taking trailers.
ETHAN Mgreat team, always super, professional, considerate, i will never go anywhere else in this area...
larry bVery professional and friendly. Easy to return.
PAUL SDecent location and woman at counter was helpful. Very irritating, however, that uhaul changed my return location without getting in touch with me. Apparently they sent an email, but sorry, I don't read my email while I'm driving. Woman let me return vehicle at the original location, but frankly, I was leaving it there either way. I later read the email from Uhaul that said "per our conversation, your dropoff location has changed." Nobody ever talked to me.
MICHAEL VThe first truck I was given had no way to charge my phone for the long drive, both "outlets" were broken. The only other truck they had available had numerous mechanical problems...the check engine light was on, stated to "tighten the gas cap". Even after that was done after fuel was added, it stayed on the entire trip! Any time I applied the brakes, even at a slow speed, the steering wheel shimmied, obviously out of alignment. The A/C would blow intermittently, I never touched the controls! When I had to accelerate, the sounds that were coming from the bottom of the floorboard sounded like something was about to fall off the bottom of the engine. I've driven at least 4 UHaul trucks in the past, once with a car in tow, so it's not like I don't know what to expect, but this vehicle was absolutely concerning to say the least! It should not be used again until major repairs are done!
LAUREEN HJessica was amazing! Friendly and courteous, she greated us with a smile.
LAURA MMy experience with u haul was very satisfying, never had any issues with them and it was very well maintained, thanks for safety and security of my items.
Salvatore E | Expérience généraleBoth the manager and the staff were extremely professional. They were very helpful.
alexandra RHad to ask the same question 3 times to get an answer regarding a fee that is to be credited back to my account.
ruth m | Premières impressionsThese guys were amazing & hung in there all the way through!! We would absolutely hire them again!
CASEY TExcellent service.... no improvements needed
JAMES BThe trailer we rented had a bunch of dried leaves in it. It would have been better if had been swept out before we rented it.
DENNIS PBien
Celia RMY ORIGINAL RESERVATION WAS AT THE ASHEVILLE, NC U-HAUL CENTER ON SWEETEN CREEK RD..WHICH I MADE THE RESERVATION 1 MONTH IN ADVACE AND THEN PURCHASSED WRAPPING PAPER 3 DAYS BEFORE MY PICKUP DATE AND ASKED THEM IF THEY WOULD HAVE THE 5'9" RAMP TRAILER RESERVED ON MY SCHEDULED PICK UP DATE. THEY SAID YES. WENT TO PICKUP THE TRAILER ON THE DAY AND TIME SCHEDULED AND THEY DID NOT HAVE IT. I ASKED THEM TO FIND ME THE ITEM RESERVED. AGENT WAS RUDE AND GAVE ME A PHONE # TO CALL AND SAID I HAD TO TAKE CARE OF FINDING A TRAILER MYSELF. THE LOCATION WAS ANOTHER 35 MINUTES SOUTH, TERRIBLE SERVICE!
GARY LThe young lady that helped me was amazing. She hooked the trailer up for me and gave me plenty of tips of driving with a trailer
KATHRYN CWe arrived with an auto transport 10 minutes before closing. The female employee was gracious and helpful getting us unloaded.
Joan BExcellent reservation system, equipment availability, and hookup / return. Outstanding U-Haul staff with very helpful, friendly personality.
ROBERT SKeep it moving!
Delmor J | Déménagement en ligneThe young lady that helped me out was very helpful and understood her job. I was very grateful.
RICHARD RThis particular facility was great. It was everything of uhauls outside of this particular location that was the issues. It's because of the corporation issues that I will spend more money and go elsewhere for my next move
Justin S | Expérience généraleThe trailer was at the front at pickup. Inspected before departure. Drop off took a little long but the overall experience was fine.
PERRY CThe lady I felt with was very accommodating and took care of all my needs. Merci.
Lindsay BFine business.
William MThe first location for drop off was a Midgard storage place of which they have the worst customer service I have ever dealt with!! the employees dont know anything and dont want to be bothered with u haul stuff!!!
GLENN MTrailer was old and faded. Have a reservation for Monday 5/12 and would like to have a newer and fresh painted trailer. This is an advertisement for Uhaul and should look fresh and clean.
PAUL VThe team that assisted me with unhitching the trailer and getting it quickly checked out were great. I appreciate the attentiveness and help after a long drive across the country.
Dana AThe lady working at pickup was on workmans comp and could not help hook equipment up or do safety check after my husband hooked it up. She was very kind and sweet. Just unable to fulfill major responsibilities of the job.
PERRY CFirst time dropping off at this location. Personnel were very helpful and friendly! Clean and organized. Would definitely recommend..
FRANK SGet the drop off address confirmed. We got a call from 1530 E.Broad St. the truck had not been returned to than. We dropped it off at 1224 W. Front street, per our contract. This was a huge stressor!
Tanya PCustomer Service Woman who assisted us was very rude, unhelpful and not inviting, the store was cluttered, and the other agent was just as rude
Tristan AThe best site in NC!
Karl OA little hard to find but staff was great.
WILLIAM BOn the weekend there is plenty of help
KARL OThe lady working at the time was very friendly and made the process easy.
VICTORIA MAfter hrs drop off was absolutely frustrating. I stood out in the pouring rain for an hr bc it would not accept the pictures I took due to extreme heavy rain. So I had to take over and over and over. Finally I was soaked and shivering cold I gave up and just dropped it and left it. I followed up the following morning to make sure it was checked in correctly
MICAH MHard to backup trailer to drop off. Have a better(easier) drop off space.
KARL OFill potholes in storage area. Can be crowded.
Chris VGreat people under staff
DAVID JReservation was changed which cost me more than was originally quoted. My mileage was reduced by over 50 miles and had to waste time to get it fixed. The drop off location was a little sketchy, would not have let my wife or daughter there alone.
JOSHUA OVery helpful, friendly as well. Highly recommend!
Christopher T | Expérience généraleThis location and staff were great. However this was a second location as UHaul completely screwed up my original rental and location so this location A+, UHaul overall D at best.
Dan MThe UHaul Compute site for registration was down so registration had to be done by hand. Slow but clerk tried to make the process go as quickly as possible.
Kent DThe trailer was fine, but customer service was below average. While dropping off the trailer, I had to wait about 30 minutes just to see someone, and they were very short with me. I'll take my service to a different uhaul location.
BRANDON JHave used this location for years and it never disappoints Staff is always courteous and efficient which is always a plus Grateful to have a rental office like this one in our community
LARRY CThe assistant manager (I forget her name) was so kind and helpful. I visited 2 other U-Haul places before finding what I need here and will gladly drive past those 2 again to rent from this one next time I need a truck or van.
PAUL KVery easy process and the Assistant Manager was great! Merci.
Daniel LPenny was excellent. Your multiple emails were annoying.l
DIANA WOutstanding personnel and location. My second time renting a cargo van from this location. The woman who took care of me was fantastic. Thanks greatly for a wonderful experience at a reasonable price. Sincerely, James West
JAMES WCheck engine light is on. But over all great experience!
JENNIFER SEveryone was super helpful!
ALEX HThe lady working counter did a really good job
Alan M | Premières impressionsI had requested a dolly and apparently they didn't have one, so she took it off the order, but if I wouldn't have looked and saw that there wasn't one in the truck, I wouldn't have even known until I went to use it. She never even attempted to tell me. Not cool.
Sheila WHelp the customer unload their vehicle from the auto transport!!! Do you have any idea how stressful it is to back your vehicle off a ramp without any guidance? Please, spare me any BS about this being "against company policy." The distributor in SC was happy to help me
CHARLES WYes very well kept.
Tiffany A | Déménagement en ligneWell stocked store and helpful staff.
JONATHAN WI really like the newish manager and her daughter. They were very friendly and professional. They add a different feel of energy to the location than the previous employees that I had encountered....a much more grounded, helpful and cheery energy. Thank you so much to them yesterday!!
KATHLEEN YGet better, more friendly, more knowledgeable Staff who don't make things more complicated, are rude and hateful and miserable, scam you out of your money and admit it to your face.
JUSTYN TStaff was very helpful & gave assistance freely. Very positive experience
Linda S | Expérience généraleDisgustingly dirty inside and out vehicle, rude condescending staff (except for 1 amazing lady), they were not helpful with maintenance issues, had horrible demeanor and attitudes, made me return the truck and get a new one and straight up admitted it was to get more money out of me. Absolutely disgusting behavior from this company I will NEVER USE IT OR RECOMMEND IT TO ANYONE EVER AGAIN. I used these for business trips 10-20x a year spending tens of thousands of dollars with your company that will now go to someone else due to this location and specifically the staff of Brianna and Jessica.
JUSTYN TEverything was great!
Sherryl LIt was a good experience
RICK WThe truck had over 162000 miles on it. The seat was damaged and unsafe to sit in. The engine could hardly maintain speed uphill when it was empty much less when loaded. The truck should have been retired long ago. I felt it unsafe for the roads.
JOHN MSuper fast and easy transaction
GUILLERMO RSmooth move
ERIC LThe female at the desk when I picked up the U-Haul was not friendly at all. Almost on the rude side when asking for help with the app!! I'd give a 2 on her customer service.
Natasha LEasy peasy lemon squeezie lol. Seriously Jessica went way over and above making my experience a joy. Shout out to Jessica !!!!!!!
Daniel TThe two young ladies in the counter where very friendly and made me feel welcomed. Give them a raise asap
STEPHANIE PI was only there a couple of months ago my experiences were brief but l was pleased with what services l encountered while there
judith s | Expérience généraleThe UHaul associate was very helpful.
Melanie F | Premières impressionsAs a storage customer at this facility for nearly a decade; I've seen continued improvements over the years. The staff has always been friendly and helpful. Although my storage needs have recently changed whereas I no longer need my unit; if I needed storage, trailer, or truck rental in the future; I wouldn't hesitate to rent here again. -Thanks!
NOEL V | Expérience généraleYou park U-Haul trucks and trailers all over the parking area and drive-through's. There were many times I was not able to get my trailer to my unit. I complained multiple times but nothing was ever done. I do not believe I should've had to have paid for my unit like I did because I couldn't get to it many times. If you're going to rent trucks and trailers, have their own parking place and don't take the space away from the storage unit. That is why I'm leaving. Terrible.
Gregory G | Expérience généraleThe staff there is fantastic. This is by far the best u haul facility I have ever dealt with. The storage facility was spotless
Steve G | Expérience généraleExcellent service and facilities
scott d | Premières impressionsThank you for your help.
deborah f | Expérience généraleVery happy with finding just the size I needed & really appreciated a complimentary month & lock due to having to move from the storage center on 64 near North High school that was destroyed by a creek that flooded. I was only able to save a few of my favorite possessions & am comfortable they will be save with you.
dawn g | Premières impressionsI always use uhaul when move anything,you are always there, thank you so very much
Brenda C | Premières impressionsThe employees were very helpful and gave me all the information I needed to make the decisions that were best for me. A great group of people.
Christopher N | Premières impressionsExcellent service
Charles B | Premières impressionsThe staff at this location is awesome. The manager Rocks.
Debra B | Premières impressionsVery satisfied, always available and willing to help.
DONNA S | Expérience généraleOur storage area was dirty, needed to be swept out and we were supposed to get a free lock which was to be in r storage and was not. I was told I could return the u-haul trailer to this place and then because it says d we were to return it 2,5 hrs away (1-way) she said they had no room for it there.
Diane C | Premières impressionsDidn’t refund my money for the time I didn’t use the storage unit for…..
TANNER N | Expérience généraleThe two ladies working there were very professional and pleasant!
Vicci O | Premières impressionsJust picked up our stuff after storing it with U-Haul for 3 years. All in great condition. The staff and managers also helpful. Thanks Jessica, Aaliyah, Dan!
William C | Expérience généraleStaff was great. They let me drop the trailer off there when it was scheduled at another location. I don't know why U-Haul booked us at two different locations
Steve G | Premières impressionsExcelente atención
Carlos V | Premières impressionsThank you for keeping my stuff safe!
Bonnie S | Expérience généraleGreat people who are always willing to help out
Charles W | Expérience généraleExcellent sevice, and great actitud. Keep kind as always. Thank alot!!!珞
yanet g | Expérience généraleThe lights would go off if I was working in my unit to long without going in the hall.
Jennifer A | Expérience généraleThe gentleman working It was very helpful and turn a complicated situation I had encountered with U-Haul a look like he could run to place though
Christopher R | Premières impressionsI think the "disc lock" rule is ridiculous and I don't understand it, BUT if that's something so needed, it should be in bold lettering/advanced notice that uhaul requires this "disc lock". I wasted my money on a lock that wasn't "acceptable" and now have to make another trip out to the storage unit just to buy and change the lock. That would be my only complaint. Love the online move in process aside from that.
Kelsey S | Déménagement en ligneJessica was professional & polite. Well done!
linda w | Expérience généraleI look the people to that help me out
Melissa H | Expérience généraleGreat customer service and a very safe area. Had the smallest unit which I thought was a little pricey and $67 a month but otherwise completely satisfied.
Karen B | Expérience généraleSafe friendly environment. ❤️
SABRA L | Expérience générale👍
ELIER G | Premières impressionsMy unit was hit and the door was ripped off. They secured my door with additional locks but there was damage to a lot of my stuff so to the door not being in line with the building. To make matters worse no one called to let me know that my unit was damaged. I was not given the opportunity to move units or anything to stop damage from spiders and mice. My wood furniture has white mold on it. This was extremely poor service. Will not use this facility ever again
Amy A | Expérience généraleThe same person rented the 10 x 10 unit and checked me out when I was finished with the 10 x 10 unit. He was helpful and friendly. I think his name is Zachary (red hair). My experience with U-Haul made my move much easier and I would recommend U-Haul to all my friends and family!!
Richard S | Expérience généraleVery friendly and helpful
Melissa B | Déménagement en ligneThe staff were very knowledgeable and actually had smiles on their faces! Lately customer service everywhere has not been up to par.
Karen B | Premières impressionsProfessional, friendly, & informational
AARON L | Premières impressionsCourteous, professional and very competent. A pleasure to work with.
STEVEN H | Expérience généraleGreat staff
Anna M | Expérience généraleCustomer Service was excellent. Super friendly and helpful.
Lynn W | Premières impressionsWe rented a unit for 13 months and didn't open it until we were ready to move into our new house. Everything was dry, free from rodents and bugs, just a little dusty which is to be expected. I will definitely use this one in the future.
Wade N | Expérience généraleWonderful, clean, and safe facility!
Macon W | Expérience généraleThis Uhaul location is the best location I've EVER been to. The manager and her staff members are EVERYTHING! I would recommend this location to anyone and everyone!
Damon D | Expérience généraleThe office staff for this U-Haul location were the kindness, friendliest individuals I have had the pleasure of working with in many many years. I recommend this facility 5 stars.
Billie B | Expérience généraleIt's nice to have a storage unit inside a coded gate. The units could benefit with a actual light inside of them. My payment increased for no reason after like 2 months which was very disappointing.
Mercedes W | Expérience généraleGreat people and a nice facility. Staff could not have been more helpful and accommodating. This is my new "go-to" place.
Barry D | Premières impressionsVery impressed with the quality of service and the cleaning of the facility before putting my things inside the storage. Restrooms facilities impecable and smell fresh. Overall excellent!
eva p | Premières impressionsW
Joan S | Expérience généraleYa'll helped us transition our living situation for 2 years. And in that whole time the price only went up once. We did have a few glitches with payments once or twice but the problems were solved pretty quickly. Overall very happy!
jennelle b | Expérience généraleWas very satisfied with customer service and will definitely tell anybody moving or in need of storage about this place ! The employees were very helpful !
Roberta M | Premières impressionsThe price posted on the wall for a 10x10 ($114,95) was not what I was charged ($123,65). Post what the actual price is.period. I would like a refund of the difference for May through September.
Troy T | Expérience généraleJean went above and beyond to help me. Amazing service! Exceptional customer service!
Amy A | Premières impressionsJean was wonderful very professional and friendly and made my first time experience great.
Robin R | Premières impressionsJean and staff are very nice folks
Benjamin M | Expérience généraleGreat place and prices,I’ll be using them again
Tasha P | Premières impressionsNice People
Jack T | Premières impressionsThe staff were particularly engaging, welcoming, and helpful beyond my expectation.
Robert S | Premières impressionsStaff friendly, site clean and accommodations excellent!
Angell C | Expérience généraleThe only issue I had was not being able to drop off uhaul trailer where storage unit was.
SIOUXZEN W | Premières impressionsFriendly and helpful staff. Thank you.
Tokisha I | Premières impressionsExcellent staff- very helpful and accommodating!
Michelle M | Premières impressionsThe worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago
Gwen V | Expérience généraleJean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.
Cameron E | Premières impressionsWe thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!
Thomas P | Premières impressionsBest storeage ever
MATHIAS A | Premières impressionsJean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.
james l | Déménagement en ligneThe best!
Rob B | Expérience généraleI've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.
Laura C | Premières impressionsAucun
Tammy H | Premières impressionsVery friendly staff and units were clean.
Ronnie O | Premières impressionsGreat facility. Clean and secure. William was great - found me the perfect space for my needs. Je la recommande fortement.
William W | Expérience généraleJean went above and beyond to be helpful. Can't express my appreciation enough!
Deborah G | Déménagement en ligneZachary was patient, kind and professional We loved him. William was helpful too.
PETER V | Premières impressionsI really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park
CHRISTIANE P | Expérience généraleVery helpful and knowledgeable ....
Magdalena S | Premières impressionsI'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.
Taylor C | Premières impressionsWilliam is great.
William W | Premières impressionsI can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.
Richard L | Expérience généraleThe employees at this location were an absolute pleasure to work with.
Elijah S | Déménagement en ligneFlera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.
Steven C | Premières impressionsThe very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.
John D | Premières impressionsFlo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well
brad b | Premières impressionsExceptional customer service!
Jacqueline S | Expérience généraleThanks for smooth process and helpfulness.
Jackie B | Premières impressionsTodo bien
Feliciano M | Expérience généraleThe remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!
PENNY B | Premières impressionsJean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.
Gregory S | Premières impressionsJean was great.
RYAN N | Premières impressionsSuch nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available
Shane A | Expérience généraleVery nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Fortement recommandé!!
James Y | Premières impressionsVery efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.
SUSAN D | Premières impressionsUser-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.
Colin S | Déménagement en ligneEllinore was great and super helpful. Great can do attitude
John R | Expérience généraleThe staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I'm surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!
Janice M | Premières impressionsObtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.
Amber G | Expérience généraleHad stuff in the unit for three days and everything was covered in rat dodo.
Darius P | Expérience généraleStaff friendly and efficiency.
Dallas O | Premières impressionsI have been a renter for many years now and have always had helpful service.
Lori E | Déménagement en ligneEasy to set up and the staff was very knowledgeable and helpful.
Amber G | Premières impressionsHad a tremendous amount of mice poop on things
LINDA G | Expérience généralehelpful, clean, and polite.
John L | Premières impressionsI was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.
Norma N | Expérience généraleIt had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.
Marcia S | Expérience généraleA very nice lady helped me and she was kind and helpful.
Norma N | Premières impressionsThe units are not water proof. My property sustained severe water damage. Most of it will be a total loss.
Kimberley B | Expérience généraleEllinoire was just the best to my wife and me.
Nick S | Déménagement en ligneSmooth, easy and quick.
DANIEL P | Premières impressionsGreat Customer Service!
damond d | Premières impressionsNo complaints. The storage fulfilled my expectations.
Kenneth R | Expérience généraleEleanor and the staff at the facility are awesome and very helpful
JOHNNY R | Premières impressionsThis is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.
Mark M | Expérience généraleI had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.
Richard P | Expérience généraleEllinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.
Donald L | Expérience généraleThe door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198 on the 19th of the month and moved out on the 4th of the following month.They do not prorate
MARGARET M | Expérience généraleFirst of all I was supposed to get one month of storage free. I didn't ask for climate controlled storage but that's what they put me in at $104 a month. I was tired from moving and didn't notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I'm no longer using the storage space. Now I'm still trying to get a refund. The facility is nice but the business practices are not.
Leah C | Expérience généraleWas very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.
Natalie M | Expérience généraleI would use again
oseph M | Expérience généraleAwesome customer service and satisfaction
Jason C | Premières impressionsNice and clean facility. Management was helpful. Refund from not using second unit was quick.
Joan H | Premières impressionsI moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move
Joseph N | Expérience généraleStaff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.
Joseph N | Premières impressionsThe staff could not have been nicer and more efficient. Would definitely recommend!
Cindy C | Expérience généraleManagment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad
spencer m | Expérience généralereally great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!
Constance P | Premières impressionsExcellent customer service!!!
Kari B | Premières impressionsThe staff was very pleasant and professional, A+ rating
SANDRA C | Expérience généraleReally liked the convenience of the remotes to get thru the gate.
Craig B | Expérience généraleGreat experience
Eric A | Expérience généraleThis was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!
patricia s | Expérience généraleMy experience from start to finish was very good.
Carol B | Expérience généraleExtremely helpful and considerate. Couldn't ask for better service. Facility and trucks extremely clean
bill s | Premières impressionsvery pleased
Richard J | Expérience généraleThe staff were friendly and very nice.
Tom D | Expérience généraleExcellent facility with great employees.
Ward S | Expérience généraleWas very pleased how everything was handled and the convenience of getting in and out of the gate.
Craig B | Premières impressionsNobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.
Michael E | Expérience généralePoor gate usage.
Terry K | Premières impressionsStaff was very friendly and helpful
TAMI B | Expérience généraleEleanor is very professional and helpful. Merci.
Carol B | Premières impressionsThe unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented
TAMI B | Premières impressionsBien
Kyla K | Premières impressionsVery nice and convenient. Was disappointed there was no dumpster only 3 trashcans
Angela H | Expérience généraleExcellent
robert c | Premières impressionsAll was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.
MARCIA C | Expérience généraleWonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.
Patti B | Premières impressionsEveryone was pleasant, courteous, and very helpful.
Kimberly H | Premières impressionsPrompt, courteous, clean.
Jerry T | Premières impressionsMy experience overall with all the employees was excellent.
Joseph S | Expérience généraleYou served our needs very well during a difficult transition time. Merci
Robert A | Expérience généraleEllinore and Staff are phenomenal. I've never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else
Travis P | Expérience généraleElanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.
Christopher H | Expérience généraleI like it when your treated with respect and friendly service
Ricardo V | Expérience généraleUnits are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.
Randy S | Expérience généraleUsed this facility for over two years.
LLOYD C | Expérience généraleWell maintained facility.
SOU W | Expérience généraleThe staff is always very professional, friendly and very helpful.
JEROME W | Expérience généraleA great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.
Eugene J | RéservationNothing negative
Brent W | Expérience généraleAttempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.
Bartow S | Expérience généraleVery helpful staff. Found just the right unit.
jeff l | RéservationWill use and recommend again.
Kathi T | Expérience généraleEllinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.
Alex V | RéservationFirst rate service from top to bottom, Will definitely go with them again.
Eric L | RéservationLong lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.
SHARON P | Expérience généraleAll of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.
Sonya M | Expérience généraleCourteous, polite, an helpful
DAVID C | Expérience généraleThe Public Restroom clean beyond description,..seriously, it was VERY clean!
Charles G | Expérience généralevery nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida
james b | Expérience généralegood service
GARY O | Expérience généraleVery clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.
Ricardo V | Expérience généraleEllinore is beyond wonderful. She went above and beyond!
Nicholas S | Expérience générale