Customer Reviews for U-Haul Moving & Storage of Hendersonville

1 606 évaluations

1500 Airport Rd   Hendersonville, NC 28792

(828) 233-5017

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(828) 233-5017

1500 Airport Rd
Hendersonville, NC 28792

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Jean & the girl working with her (I'm so sorry I don't remember your name) Are amazing people!!

AUTUMN M. 
Évaluation :
5

Nothing...Jean is the best!!

Alona P. 
Évaluation :
5

Jean was absolutely awesome throughout the check in process. Extremely helpful and personable. Please don't stop being so awesome

Jacob C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi D. 
Évaluation :
5

This is an excellent facility

Vincent G. 
Évaluation :
5

staff was helpful and efficient== got in and out quickly-- nice job!

Michael B. 
Évaluation :
5

Great service and personal touch. Keep up the great work!

ROBERT W. 
Évaluation :
5

The sign for calling some one on the walkie talkie needs a photo of the walkie talkie with an arrow to the spot to push. The drawing was not clear enough for me. Otherwise it was a perfect experience, would definitely recommend this U-Haul and would definitely rent from them again if there is a need. The staff is very helpful and friendly.

Roberta I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha F. 
Évaluation :
1

The staff did not familiarize me with the vehicle at check in. It took 3 contacts on my part to get the vehicle checked in at the end of the rental and took in excess of 24 hours. Zach & Susan both promised to check me in and didn't. Shannon finally had to call the General Manager to get it done.

PETER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shain W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
4

That particular location is good. The general manager Jean did an awesome job!

Abigale O. 
Évaluation :
3

We will not be going back to this uhaul location as they are trying to charge us for damage that we did not create on the van we used.

Haley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy C. 
Évaluation :
4

The air conditioning didn't work on the truck or it didnt have air. Just a little uncomfortable in the afternoon with sun beaming in.

Donald R. 
Évaluation :
1

Truck was extremely dirty when I picked it up. I can provide photos if needed. When I went to drop of truck Assistant manager was extremely rude and threatened to report the trucks stolen if I did not return keys to him immediately even though I was bringing back the trucks early and my contract was to return the trucks the following morning at 9am. The manager told me that the assistant manager had given blood 3 hours prior to me dropping off trucks and was feeling unwell and dizzy. She also stated he was in a hurry to close for the night and get out of there. I was going to return the equipment online therefore there was no reason for the employee to harass me to return the keys to him. The assistant manger repeatedly harassed me even after I ask him several times to please stop. He even threaten to call the police on me. I am extremely unsatisfied with my experience. I had just spent 9 hours moving and the last thing I needed was to be treated so poorly by employees and shown such disrespect and Harassment for no good reason.

brianny Y. 
Évaluation :
1

Truck was extremely dirty when I picked it up. I can provide photos if needed. When I went to drop of truck Assistant manager was extremely rude and threatened to report the trucks stolen if I did not return keys to him immediately even though I was bringing back the trucks early and my contract was to return the trucks the following morning at 9am. The manager told me that the assistant manager had given blood 3 hours prior to me dropping off trucks and was feeling unwell and dizzy. She also stated he was in a hurry to close for the night and get out of there. I was going to return the equipment online therefore there was no reason for the employee to harass me to return the keys to him. The assistant manger repeatedly harassed me even after I ask him several times to please stop. He even threaten to call the police on me. I am extremely unsatisfied with my experience. I had just spent 9 hours moving and the last thing I needed was to be treated so poorly by employees and shown such disrespect and Harassment for no good reason.

brianny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
3

I MIGHT recommend this location to a friend, maybe not. The people were friendly and helpful, but the truck had a rough ride. It seemed like it needed an alignment. It also smelled heavily of nicotine and it made me wish the steering wheel and other parts had been washed down. Also, the fees kept going up until it was double the original quote. That was disappointing. Overall though, the truck worked fine and we were able to move everything and that's what we needed.

Pamela G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aspen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Zachary was very kind and helpful with the entire rental and return process. He is an asset to your company.

Patrick B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kent D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
4

The only issue I had was not being able to drop off uhaul trailer where storage unit was.

SIOUXZEN W.  |  Premières impressions 
Évaluation :
5

Very friendly and efficient.

mike Y. 
Évaluation :
5

Great service and people!

ROBIN V. 
Évaluation :
5

The young man tried to call a manager to remove the charges for the $28 for the insurance I had originally declined but he could not do it and stated that the original pick up location should have done that. They of course didn't in Columbia. He was trying to be very helpful at the Hendersonville location.

Charles W. 
Évaluation :
5

Make it more obvious on your website that rentals must be returned to same location! Your people were great but not knowing that I had to return the truck there, until the morning when I picked the truck up, created a problem plus it made it more expensive!!!!

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

The gentleman who helped us was super nice! Definitely will be coming back if we need another U-Haul!

Preston R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad B. 
Évaluation :
5

A very helpful team

Thomas T. 
Évaluation :
4

Dirt & mud inside cab, passenger side.

Roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tokisha I. 
Évaluation :
4

Kind of confusing as to where to leave the vehicle. Staff very helpful.

Ricardo T. 
Évaluation :
5

Friendly and helpful staff. Thank you.

Tokisha I.  |  Premières impressions 
Évaluation :
5

Lower your rates. Some equipment should come with a rental.

Mercedes W. 
Évaluation :
5

Excellent staff- very helpful and accommodating!

Michelle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie m.  |  Expérience générale 
Évaluation :
5

Person who worked the counter was excellent and friendly.

Brandon R. 
Évaluation :
5

Jean was wonderful!!

James E. 
Évaluation :
5

The staff at this location of U Haul are awesome. They're always pleasant and helpful, willing to do a little extra to help their customers. A1 rating!!!

james L. 
Évaluation :
3

When you rent something that has a 24 rental period for the price and the National call center makes the time frame suggestion to you and posts it to your reservation, don't you dare be late! There's No maybe you'll be charged you will be charged for another day!!!! Speaking to the assistant manager and he makes a phone call to the manager and sorry sir that's policy! We have been Long time customer's of Uhaul until today. Sorry that's my policy, you don't treat customers like that, also read your contract well you will be CHARGED $20 FOR AFTER HOURS RETURN!!! They have your credit card number and will charge it!! Ellie NEVER would have treated us like that!! God Rest her soul. Picked up rental at 4:30 pm they close at 7 pm open at 7 am returned by 9 am the next morning, an hour and a half early if you were to use business open hours within the 6 hour suggested time anyway. Also had another duplicate unit on premises for rental when returned. DON'T LET THIS HAPPEN TO YOU!!!!!

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
1

The worst experience I've ever had it took an hour and a half to attempt to rent a dolly still wasn't able to rent it tried two different times and to borrow one from someone because the employees are inept also they tried to charge me for this month yesterday and I moved out to months ago

Gwen V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vitaliy V. 
Évaluation :
5

We rented returnable crates. Love that these were available. Easy returns in boxes we did not use v

Jennifer B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eleanor T. 
Évaluation :
1

They can't get there shit right and always get a receipt

Russell K. 
Évaluation :
5

I had a totally good experience.

Nancy B. 
Évaluation :
5

You guys have nailed it. They made it way too easy for me to decide to use a car transport trailer to move my car with me to my new home, instead of driving back to North Carolina to pick it up! I just took it with me because they made me feel so secure in doing that. Excellent advice! It was very very easy!!!! Thank you U Haul!!

Laura W. 
Évaluation :
5

Jean and her team were absolutely fantastic. Despite the store being extra busy, Jean took the time to both solve some pending issues with my rental return as well as expertly prepare my storage unit. At the same time, she was extremely friendly and made me feel comfortable storing my items here until I am able to move into a new home. I cannot recommend this location enough.

Cameron E.  |  Premières impressions 
Évaluation :
5

Everything was great

DANNY R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Best customer service I've experienced with uhaul. These guys were fast and super helpful.

Joshua D. 
Évaluation :
5

Great experience!

Christine S. 
Évaluation :
5

Had trouble navigating the web site to check in before pickup. I believe there was a glitch with my account, but they were able to check me in at the store.

Noah M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gracie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
1

The guy who checked me in and got me a van was horrible. He didn't explain everything I needed to know well and when I asked questions he talked to me like I was an idiot. He had red, fizzy, curly hair. I was also charged more than I was I told.

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bennie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
4

We thought we rented a climate controlled unit. Come to find out that it was not climate controlled. There was no way to find this out earlier as the invoice do not specify either controlled or not. Be careful when you make your reservations.!

Thomas P.  |  Premières impressions 
Évaluation :
5

Your employee Jean was phenomenal with customer service. She deserves a raise!

Jennifer M. 
Évaluation :
5

Best storeage ever

MATHIAS A.  |  Premières impressions 
Évaluation :
5

Jean was awesome in responding to a question we had. She was able to accommodate us and help us out immediately.

james l.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria G.  |  Expérience générale 
Évaluation :
5

Location was very helpful.

Collin I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Premières impressions 
Évaluation :
3

Although the truck I rented worked well and did the job it was not what I wanted. This is really no fault of the dealer since the trucks I wanted had been recently stolen. I would like to see the regional folks help this location out with more trucks to rent in the smaller sizes.

Andrew N. 
Évaluation :
4

Make sure the trucks work. The one I had did not have power steering or breaks, making driving difficult and dangerous.

Adam B. 
Évaluation :
3

Rental location overstated the starting fuel and understated the ending fuel, also charged me for a furniture dolly which I neither requested nor used.

John H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
4

If my friend lived in Hendersonville I would. This place was good the place in Arden socks. U haul must be desperate.

Darlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

The 2 different gentlemen that waited on me were friendly, professional and extremely helpful. I will definitely recommend this location for rentals!

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
5

Very helpful!

Kenneth W. 
Évaluation :
5

The best!

Rob B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
3

New wikjers need to have better training. it took a long time for the worker to figure out to do, and there were 4 workers there at the tine, and they sort of watched him funmble around. Very polite and courteous

Sharon W. 
Évaluation :
5

Needed a small box truck for a quick furniture move. Employee was very helpful and friendly. Worked out well.

Mark J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha L.  |  Online Move In 
Évaluation :
3

I've moved (cross country) 4 times now and never had so many problems. Apparently when you rent a Uhaul truck or a Uhaul storage unit, Uhaul takes your money and reservation and never actually "assigns" it to a specific truck or storage unit. This happened with my truck AND my storage unit. I showed up to the storage facility on my move-in day to find out that the unit I reserved was not available, nor were any other units available in that size. I was then in a position that I had to agree to pay $50 more every month for the next size up (because I knew my stuff wouldn't fit in the next size down and I had movers on a ticking clock). The CSR I worked with was very kind and apologetic; I have no complaints about him. I also appreciate that his manager gave me a free month of storage because of this error. This specific storage facility is fine. My unit was clean, I feel safe when I go, and I have confidence that my stuff is safe. I cannot say I would recommend this facility to a friend though; specifically because of the association with Uhaul and the terrible Uhaul experience I've had.

Laura C.  |  Premières impressions 
Évaluation :
5

Aucun

Tammy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen V.  |  Expérience générale 
Évaluation :
5

Extremely professional staff. Have dropped trucks off to them before. They totally get customer service.

WILLIAM W. 
Évaluation :
1

I arrived at U-Haul at approximately 10:15 AM EST to pick up a 6' x 12' trailer I reserved for the day. I was the only customer in the store when I arrived. The two individuals operating this location should not be left unattended without a manager on site. The two people working the front desk had never rented a trailer before and were completely clueless. Then they received a phone call from a lady in Italy wanting to pay her yearly storage fees on her two rental units. She wanted to pay by credit card over the phone. This completely blew these two mouth breathers mind. I will spare you all the details, but I finally left at 11:45 AM with the trailer. It took an hour and half to pick-up a reserved trailer with all my information saved in the computer. Once the trailer was securely hitched to my truck the U-Haul attendant could not figure out how to get the U-Haul phone to take a picture of my license plate. Really??? These were the bottom of the barrel employees to say the least and I'm being nice. I will never use this U-Haul location again, nor would I ever recommend this location to anyone I remotely like.

Scott H. 
Évaluation :
5

The service was amazing and the professionalism was incomparable! I will always recommend Uhaul to anyone in need of a DIY moving equipment!

Zachary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY C. 
Évaluation :
5

Everything was great! We were very thankful for the truck and all your help! Sincerely, The Power Family

Kevin P. 
Évaluation :
1

Check in was pleasant with a very sweet agent who I overheard was still training. The truck performed perfectly and got the job done. When returning at 4:30 PM 12/14 during heavy traffic at the sharp left turn before the facility I must have missed whatever sign there was for the return lane. Pulling into the drive, that same agent asked if I was making a return. Yes. “You need to put it in the return lane.” Where is that. “Where the return arrows say it is!” I turned around and followed the signs as best I could while dodging traffic in the dusk and finally saw the small stop sign for the return lane. The same stop sign used on every gate with differing instructions I could now read close up. I stayed in the truck as the sign instructed, not willing to violate another rule. For 10 full minutes the agent stacked boxes and studiedly ignored me. When I went in, he asked, “Why did you stay in the truck.” The sign told me to wait. “I told you to put it in the return lane, not sit there.” Fine. I handed over my contract. “Do you have the keys.” Yes. “You're all done.” You know, if you had just pointed to the return lane, this would have been a lot easier. “You need to leave, right now.” And to my back as I walked out to wait for my taxi, “You need to learn some manners.” My overall impression: sweetness when there is supervision present, not so much without witnesses. Customers are all stupid for not reading signs and following instructions familiar to the agent. Customers who don't follow instructions are to be treated like incompetent subordinates. My idea of service: helping the customer to be successful in what is often a completely unfamiliar process. Consideration: people returning a 15 foot truck at dusk have probably had a pretty rough and tiring day and are not at their best. A 73 year old man who loaded and unloaded 1 300 pounds of cargo a few hours ago deserves a little slack. The receipt was signed Zackery Veach. I leave it to you to confirm the agent's identity.

Bradley C. 
Évaluation :
3

Very slow.

Lillian S. 
Évaluation :
5

Super friendly and thorough! Excellent customer service!

Leslie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Jean in Hendersonville was the best!

JACK F. 
Évaluation :
5

Great experience. Staff was very friendly. Easy pick up and return.

James J. 
Évaluation :
5

Very friendly staff and units were clean.

Ronnie O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Great facility. Clean and secure. William was great - found me the perfect space for my needs. Je la recommande fortement.

William W.  |  Expérience générale 
Évaluation :
5

Jean went above and beyond to be helpful. Can't express my appreciation enough!

Deborah G.  |  Online Move In 
Évaluation :
5

Zachary was patient, kind and professional We loved him. William was helpful too.

PETER V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOB B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M.  |  Online Move In 
Évaluation :
5

I really enjoyed the helpful staff over the two years of moving in and out of my unit. I will definitely recommend and if ever in need of a Uhaul truck or storage unit, I will return to this location. -Meagan Park

CHRISTIANE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim F.  |  Expérience générale 
Évaluation :
5

Very helpful and knowledgeable ....

Magdalena S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane S.  |  Premières impressions 
Évaluation :
5

I'm having an issue with my uhaul rental truck which is telling me I rented it for 3 days instead of 1, but that has nothing to do with the storage, which was very good.

Taylor C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcey J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E S.  |  Premières impressions 
Évaluation :
5

William is great.

William W.  |  Premières impressions 
Évaluation :
5

I can't rate this facility high enough. Customer service is benchmark! Exceeded all expectations with storage needs and with renting vehicles throughout my relocation needs. Several interactions with the staff and I just can't say enough about the professional communication style and service oriented support when needed.

Richard L.  |  Expérience générale 
Évaluation :
5

The employees at this location were an absolute pleasure to work with.

Elijah S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas J.  |  Expérience générale 
Évaluation :
5

Flera was very professional and very helpful with the storage unit and scheduling the rental on the truck on the 25th of this month.

Steven C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatyana G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K.  |  Premières impressions 
Évaluation :
5

The very kind lady at the store I used on Airport road in Hendersonville NC was wonderfully kind and helpful. She did not have to treat me as well as she did and go the extra mile to help me when I was in a bad situation.

John D.  |  Premières impressions 
Évaluation :
4

Flo was awesome when I needed help and the one who helped me fill out all my info over the phone, was awesome as well

brad b.  |  Premières impressions 
Évaluation :
5

Exceptional customer service!

Jacqueline S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R.  |  Expérience générale 
Évaluation :
5

Thanks for smooth process and helpfulness.

Jackie B.  |  Premières impressions 
Évaluation :
5

Todo bien

Feliciano M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
4

The remote entry clickers are not working properly. We had to get several and still not completely working all the time. Fo back to key code entry- much easier!

PENNY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C.  |  Premières impressions 
Évaluation :
5

Jean Bruce is a wonderful Uhaul employee. She was incredibly helpful at every step of the process. I told her she could be a trainer for Uhaul and train all the employees on how to be a fantastic customer support person.

Gregory S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tatyana G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G.  |  Premières impressions 
Évaluation :
5

Jean was great.

RYAN N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C.  |  Premières impressions 
Évaluation :
5

Such nice, helpful employees…they encouraged me that I would do fine and be able to handle a 26 foot truck as that is all that was available

marta A.  |  Expérience générale 
Évaluation :
5

Very nice staff! They went out of there way to show me the size. Very friendly. Paperwork easy and not a lot of it. Highly recommended!!

James Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NIKOLAS K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Back On Track O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H.  |  Expérience générale 
Évaluation :
4

Very efficient and courteous in the office. When we needed a bigger unit we were able to update to a larger unit immediately. Also very helpful in trying to find us some Movers to move our stuff into the storage unit.

SUSAN D.  |  Premières impressions 
Évaluation :
5

User-facing account service is great, honestly, doubt anyone involved in the web/application design will see this, but on the off-chance, truly, a killer job y'all. Solid reactive design, consistent usage experience across various platforms, mobile and otherwise. Concise & accessible UX design, the website lightweight enough to accommodate weak cell service. I arrived late to pick up my truck and my reservation timed out- as soon as I was connected with someone via the chat feature they changed my reservation time, immediately resolving the issue. I seldom expect the high level of customer support I received from your representatives and am very grateful such was available. Manager at my drop-off location, 1500 Airport Road, Hendersonville, NC was quick to check up with me as I dropped off the truck, very pleasant and accommodating. Could not be happier with the entire experience, thank you.

Colin S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN WORLD A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN WORLD A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Premières impressions 
Évaluation :
5

Ellinore was great and super helpful. Great can do attitude

John R.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and the 5*10 unit I got is a perfect size. I was very satisfied and I'm surprised I got a lock provided too, thank you to everyone in the business, the whole experience has been very satisfactory!

Janice M.  |  Premières impressions 
Évaluation :
5

Obtaining the storage unit was easy and moving out of it was the same. The employees were all friendly each time I interacted with them. Definitely would recommend this facility to others.

Amber G.  |  Expérience générale 
Évaluation :
2

Had stuff in the unit for three days and everything was covered in rat dodo.

Darius P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilma b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebacca B.  |  Premières impressions 
Évaluation :
5

Staff friendly and efficiency.

Dallas O.  |  Premières impressions 
Évaluation :
5

I have been a renter for many years now and have always had helpful service.

Lori L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary h.  |  Expérience générale 
Évaluation :
5

Easy to set up and the staff was very knowledgeable and helpful.

Amber G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NONI S.  |  Expérience générale 
Évaluation :
5

Had a tremendous amount of mice poop on things

LINDA G. P.  |  Expérience générale 
Évaluation :
5

helpful, clean, and polite.

John L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA C.  |  Expérience générale 
Évaluation :
5

I was very well please with my unit and the staff was professional and nice and polite. I am an old lady and she offered me a chair to sit down until we had completed with my close out. Thank you for your kindness.

Norma N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary b.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

delores b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia R.  |  Online Move In 
Évaluation :
5

It had rained very hard the night before I moved the last of my things out and my mover noticed that some water had dripped down onto my headboard that was up against the wall. I mentioned that to the owner, so hopefully it will be checked out before the unit is occupied again.

Marcia S.  |  Expérience générale 
Évaluation :
5

A very nice lady helped me and she was kind and helpful.

Norma N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C.  |  Online Move In 
Évaluation :
3

The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Kimberley B.  |  Expérience générale 
Évaluation :
5

Ellinoire was just the best to my wife and me.

Nick S.  |  Online Move In 
Évaluation :
5

Smooth, easy and quick.

DANIEL P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY W.  |  Expérience générale 
Évaluation :
5

Great Customer Service!

damond d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Expérience générale 
Évaluation :
5

No complaints. The storage fulfilled my expectations.

Kenneth R.  |  Expérience générale 
Évaluation :
5

Eleanor and the staff at the facility are awesome and very helpful

JOHNNY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E.  |  Expérience générale 
Évaluation :
5

This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.

Mark M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E.  |  Premières impressions 
Évaluation :
5

I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.

Richard P.  |  Expérience générale 
Évaluation :
5

Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.

Donald L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia p.  |  Expérience générale 
Évaluation :
3

The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198 on the 19th of the month and moved out on the 4th of the following month.They do not prorate

MARGARET M.  |  Expérience générale 
Évaluation :
1

First of all I was supposed to get one month of storage free. I didn't ask for climate controlled storage but that's what they put me in at $104 a month. I was tired from moving and didn't notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I'm no longer using the storage space. Now I'm still trying to get a refund. The facility is nice but the business practices are not.

Leah C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda j.  |  Expérience générale 
Évaluation :
5

Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.

Natalie M.  |  Expérience générale 
Évaluation :
5

I would use again

oseph M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda j.  |  Premières impressions 
Évaluation :
5

Awesome customer service and satisfaction

Jason C.  |  Premières impressions 
Évaluation :
4

Nice and clean facility. Management was helpful. Refund from not using second unit was quick.

Joan H.  |  Premières impressions 
Évaluation :
5

I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move

Joseph N.  |  Expérience générale 
Évaluation :
5

Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

Joseph N.  |  Premières impressions 
Évaluation :
5

The staff could not have been nicer and more efficient. Would definitely recommend!

Cindy C.  |  Expérience générale 
Évaluation :
1

Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

spencer m.  |  Expérience générale 
Évaluation :
5

really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Constance P.  |  Premières impressions 
Évaluation :
5

Excellent customer service!!!

Kari B.  |  Premières impressions 
Évaluation :
5

The staff was very pleasant and professional, A+ rating

SANDRA C.  |  Expérience générale 
Évaluation :
5

Really liked the convenience of the remotes to get thru the gate.

Craig B.  |  Expérience générale 
Évaluation :
5

Great experience

Eric A.  |  Expérience générale 
Évaluation :
5

This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

patricia s.  |  Expérience générale 
Évaluation :
4

My experience from start to finish was very good.

Carol B.  |  Expérience générale 
Évaluation :
5

Extremely helpful and considerate. Couldn't ask for better service. Facility and trucks extremely clean

bill s.  |  Premières impressions 
Évaluation :
5

very pleased

Richard J.  |  Expérience générale 
Évaluation :
5

The staff were friendly and very nice.

Tom D.  |  Expérience générale 
Évaluation :
5

Excellent facility with great employees.

Ward S.  |  Expérience générale 
Évaluation :
5

Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Craig B.  |  Premières impressions 
Évaluation :
1

Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Michael E.  |  Expérience générale 
Évaluation :
2

Poor gate usage.

Terry K.  |  Premières impressions 
Évaluation :
3

Staff was very friendly and helpful

TAMI B.  |  Expérience générale 
Évaluation :
5

Eleanor is very professional and helpful. Merci.

Carol B.  |  Premières impressions 
Évaluation :
1

The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

TAMI B.  |  Premières impressions 
Évaluation :
5

Bien

Kyla K.  |  Premières impressions 
Évaluation :
5

Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

Angela H.  |  Expérience générale 
Évaluation :
5

Excellent

robert c.  |  Premières impressions 
Évaluation :
5

All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

MARCIA C.  |  Expérience générale 
Évaluation :
5

Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Patti B.  |  Premières impressions 
Évaluation :
5

Everyone was pleasant, courteous, and very helpful.

Kimberly H L.  |  Premières impressions 
Évaluation :
5

Prompt, courteous, clean.

Jerry T.  |  Premières impressions 
Évaluation :
5

My experience overall with all the employees was excellent.

Joseph S.  |  Expérience générale 
Évaluation :
5

You served our needs very well during a difficult transition time. Merci

Robert A.  |  Expérience générale 
Évaluation :
5

Ellinore and Staff are phenomenal. I've never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Travis P.  |  Expérience générale 
Évaluation :
5

Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Christopher H.  |  Expérience générale 
Évaluation :
5

I like it when your treated with respect and friendly service

Ricardo V.  |  Expérience générale 
Évaluation :
3

Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

Randy S.  |  Expérience générale 
Évaluation :
4

Used this facility for over two years.

LLOYD C.  |  Expérience générale 
Évaluation :
5

Well maintained facility.

SOU WEI BRUNE F.  |  Expérience générale 
Évaluation :
4

The staff is always very professional, friendly and very helpful.

JEROME W.  |  Expérience générale 
Évaluation :
5

A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Eugene J.  |  Réservation 
Évaluation :
4

Nothing negative

Brent W.  |  Expérience générale 
Évaluation :
1

Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

Bartow S.  |  Expérience générale 
Évaluation :
5

Very helpful staff. Found just the right unit.

jeff l.  |  Réservation 
Évaluation :
4

Will use and recommend again.

Kathi T.  |  Expérience générale 
Évaluation :
5

Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Alex V.  |  Réservation 
Évaluation :
5

First rate service from top to bottom, Will definitely go with them again.

Eric L.  |  Réservation 
Évaluation :
2

Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

SHARON P.  |  Expérience générale 
Évaluation :
5

All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

Sonya M.  |  Expérience générale 
Évaluation :
4

Courteous, polite, an helpful

DAVID C.  |  Expérience générale 
Évaluation :
5

The Public Restroom clean beyond description,..seriously, it was VERY clean!

Charles G.  |  Expérience générale 
Évaluation :
5

very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

james b.  |  Expérience générale 
Évaluation :
3

good service

GARY O.  |  Expérience générale 
Évaluation :
5

Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Ricardo V.  |  Expérience générale 
Évaluation :
5

Ellinore is beyond wonderful. She went above and beyond!

Nicholas S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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