Customer Reviews for U-Haul Moving & Storage of Herndon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Herndon

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Hallie S. | First Impressions |
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Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Hallie S.
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The facility is outstanding! And Mathias was great.

JEREMY B.
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Nothing to improve. Appreciate the proactive support prior to pickup. Facility was spotless.

Kevin M.
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Customer did not leave a comment.

Charles L.
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Everyone was very friendly and had our truck ready and waiting. Out and in were extremely quick. Abdul did a great job especially considering the state of our world! We will be renting again from this very convenient location!

Younes M.
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Customer did not leave a comment.

Michael N.
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apps did not allow me to upload the pic of the starting odometer and fuel level and then would not let me go back to resubmit....otherwise good process/app

Mylissa H.
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We didn't choose "safe move" option while booking the uhaul but i can see the Safe move charges are included in the bill. Secondly We booked uhaul along with utility dolly and furniture dolly almost a week ago. The order was confirmed but Today when we went to pick up the uhaul, we were told they don't have furniture dolly available.

Mary S.
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Customer did not leave a comment.

Cardiff F.
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One strap on my trailer needed to be replaced before I got it. It worked OK for my trip but it was replaced after I pointed it out to the service people upon it's return. Overall a good experience.

Steve B.
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Customer did not leave a comment.

Ritu G. | First Impressions |
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Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.

Florence F.
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Employees very nice & accommodating. The service at this facility is heads above the Uhaul store I previously went to in Chantilly a few years ago, which was a horror story.

JOSEPH B.
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The whole staff, and especially, Matt were very good to work with. It made my initial rental experience very pleasant.

Kim S.
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Customer did not leave a comment.

Gary E.
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Customer did not leave a comment.

Patrick H.
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Customer did not leave a comment.

William V.
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Customer did not leave a comment.

Ronald M. | First Impressions |
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Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!

Ronald M.
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Matt and his team were great! We are switching from CubeSmart and it is easy to tell the U-Haul facility is better kept, etc. Oh and we'll be saving over $200 per month as well! Thanks!

John W.
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Roll up door latch on trailer needs some attention: lubrication or replacement. Hitch tube and ball I purchased was a very sloppy fit into my 2" Drawtite receiver making for very noisy towing.

Elizabeth E.
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Customer did not leave a comment.

Seramu S.
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Excellent customer service!

Matthew R.
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If a customer rents a furniture dolly, it should be there. Especially since I had placed an order a week in advance, plenty of time to prepare for my arrival. I had to spend my own money to buy one of your dollys.

John G.
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Customer did not leave a comment.

Samuel C.
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First time getting a U-Haul, very friendly staff and quick service. I have a few coworkers moving in the next few months, and I will definitely direct them to this location!

Ronald H.
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Customer did not leave a comment.

Shonelle W.
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Very annoying drop off procedures with mobile. Taking pictures in a dark parking lot nonsense wasting time and it still didn’t work and I ended up getting overcharged. Excellent customer service on pick up. Not enough parking facilities. I had to park Pretty far away and walk Back at night when all the businesses Are closed and there’s no one around.

Shea J.
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The staff were extremely helpful and went out of their way to make sure we were comfortable and understood everything. The facility looked brand new and everything couldn’t have been easier.

Harold J.
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Very helpful employees

Reza M.
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Customer did not leave a comment.

Sukhpal S.
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Customer did not leave a comment.

Steven A.
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Customer did not leave a comment.

Tim C.
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Customer did not leave a comment.

Porschea J.
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I was misquoted. My total went from being $113.00 pre-tax and equipment to $185.00, which is a big difference. I was delayed on my move which put me behind with everything that day, because I spent 45 mins talking w/ the attendant and contemplating whether I should still even get the truck. This is extremely frustrating and not the way to do business. I will be contacting management on Monday.

David M.
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On check out had to wait over 20 min, just one person in the shop busy with a check-in.

Nicholas P.
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Spliced wire not allowing turn signal to work. I was told it was my fuse and not the trailer.

Julie R.
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Customer did not leave a comment.

Heli R.
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too expensive,,,

Michael C.
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Online reservation process is super easy. The check in process for pick up is also quick and easy. Customer service was excellent! I would highly recommend this Uhaul location for rentals! I will use there services again!

Matthew M.
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Customer did not leave a comment.

Bradley E.
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N/A

Andrew B.
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People were very friendly and professional. U-Haul notifications of last minute changes needs significant improvement. Getting notified 45min before pickup that I had to go 20mi to a different location was frustrating. I was briefed of possible changes at the time of reservation, however, a 45min notice is too short. Fortunately Cynthia at Herndon got onto the system and found a trailer return I could rent. In all a two hour delay but saved me from a four hour delay going to the other location 20mi away.

William G.
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Customer did not leave a comment.

Patrice D.
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The young man who helped me with my pick up and drop off was very nice...great customer service! The van was clean and ready to go. P. Duke

Angelie M.
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Customer did not leave a comment.

Harvinder S.
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Excellent customer service. Thank you!

Miguel R.
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Very good customer service.

Eugene L.
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Customer did not leave a comment.

Fred N.
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Enrique B.
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Customer did not leave a comment.

PARTHASARATHI C.
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Very friendly staff members.

Gary M.
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Customer did not leave a comment.

Zahid K.
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Customer did not leave a comment.

Gerardo A.
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Customer did not leave a comment.

Lonny P.
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Customer did not leave a comment.

Duane M.
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Excellent service overall with quick pick up and drop off processing time!

Jess C.
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Customer did not leave a comment.

Lothian A.
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Customer did not leave a comment.

Bruce C.
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Improve website upload of license for check in. Tried 3 times and would just spin and spin but not upload.

Elizabeth W.
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Service was exceptional - I also rented a storage unit and the Mgr was awesome, he took he on a tour of the facilities, provided everything i needed to move from my present unit at another facility into this new ans full-featured facility. Thank you!

Jacob C.
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Customer did not leave a comment.

Christian C.
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Always great using this location Always courteous and professional, thank you

Justin B.
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Customer did not leave a comment.

Thomas T.
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Customer did not leave a comment.

Daniel G.
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Great customer service great location thanks for a smooth rental and return Dan

Maria A.
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Customer did not leave a comment.

Alper S.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Fred W.
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Customer service, from pickup to delivery, was the best I've seen.

Adele F. | First Impressions |
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The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

SAMUEL W.
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Customer did not leave a comment.

Jason V.
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Customer did not leave a comment.

Kalinda B.
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Everything was provided and the return was quick and easy!

Dilawar H.
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Customer did not leave a comment.

Rita M.
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The gentleman At U-Haul was very nice very patient very professional very helpful to me I I was lost and he helped me out

Brian R.
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Nothing! Smooth transaction from start to finish. Staff is friendly and professional. Vehicle was perfect for our needs.

James W.
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UHAUL reservations are easy to use and pickup/dropoff process is painless. The last trailer I rented was dirty and the tailgate was in bad shape, but worked just fine. I have rented from several different UHAUL locations and they are all very good.

Michael H.
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Super clean new and equipment was easy to access. Team connected my rental trailer in minutes and I was out. When returning I drove up and before I could walk in someone was walking out to disconnect the trailer. Super efficient and competent team. Easy entry and exit. Nice new clean facility.

Nanette F.
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Employees very professional, polite and competent. Great experience

Alexander P.
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Nothing! Thanks!!

Adele F.
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Customer did not leave a comment.

Hanyang X.
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Customer did not leave a comment.

Steve S.
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Customer did not leave a comment.

Rekha Z.
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Customer did not leave a comment.

Courtney R.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

EUGEN G.
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Customer did not leave a comment.

Gary N.
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Customer did not leave a comment.

Devin S.
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Customer did not leave a comment.

Ahmed B.
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Amazing customer service, amazing experience. It was my first time renting a U-Haul. I rent a Van and it was very clean and comfortable to drive. The ease of use, and the quickness of renting and returning the Van was very impressive. I would definitely recommend the Herndon location to my friends.

Robert K.
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The staff were fantastic. 2nd time I rented here.

Elizabeth S.
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A very easy experience. We used a combination of the in store pick up and the online verification. The in store staff was helpful and courteous. The online verification app was easy to navigate. Be aware that you need internet access for this part of the process.

rosemarie f. | First Impressions |
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Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

Derrick J.
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Customer did not leave a comment.

Donna R.
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Every clean facilty, trucks and equipment well maintained. Helpful professional staff .

rosemarie F.
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Very professional staff that were helpful and accommodating. Made my return of the truck and the move into a storage unit very easy. Would definitely recommend this facility to a friend. Five stars

John V.
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Customer did not leave a comment.

Forrest M.
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Customer did not leave a comment.

Joy G.
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Customer did not leave a comment.

Robert P.
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Customer did not leave a comment.

Wayland M.
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Scheduled for truck pick up at Sterling, confirmation started to pick up at Sterling, go in for pick up and an told my truck is not there but at another location in Herndon. Was anyone going to let me know? Or a new email confirmation? This is not the first time uhaul had changed my pick up location without notifying me. Why is this an issue with such a large company and with automation it should be easy to have a computer resend a new confirmation.

Durgesh R.
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Customer did not leave a comment.

Mohammadali K.
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Customer did not leave a comment.

Brandon B.
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Customer did not leave a comment.

Bauyrzhan A. | Overall Experience |
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I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

Chandler H. | First Impressions |
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all good

HULAIMATU B. | Overall Experience |
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Friendly staff and always answer all my questions

Alvaro v. | First Impressions |
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Great costomer service

peter n. | Overall Experience |
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very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

Maranda Y. | Overall Experience |
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The best facility. Extraordinary services.

CESAR L. | First Impressions |
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They are doing fine

John B. | Overall Experience |
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excellent

nick l. | Overall Experience |
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Friendly staff. Clean facility.

Thomas Z. | Overall Experience |
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During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

AMR A. | Overall Experience |
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Nice experience

Paul N. | Overall Experience |
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Matius was great to work with. A true asset to the business.

Antonio M. | Overall Experience |
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Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

peter b. | First Impressions |
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Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

Sherri H. | First Impressions |
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The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

ALLEN B. | Overall Experience |
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N/A

Jeffrey I. | Overall Experience |
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Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Nathaniel B. | Overall Experience |
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Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

john l. | First Impressions |
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Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

Robert P. | Overall Experience |
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I received good service from this facilit.

HOLLEIGH S. | First Impressions |
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Matias was very attentive and helpful

LATIFA B. | Overall Experience |
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Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

Dan G. | Overall Experience |
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Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

daniel c. | Overall Experience |
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Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

Robert P. | First Impressions |
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I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

GEORGE J. | Overall Experience |
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I had the opportunity to interact with all the staff and they were all outstanding!

JOHN B. | First Impressions |
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Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

David C. | Reservation |
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Matt really focused on our needs and made sure we got what we wanted.

John C. | Reservation |
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The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

tearia b. | Reservation |
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Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

Laura E. | Reservation |
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15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

Praveen K. | Overall Experience |
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good experience.

Shawn O. | Overall Experience |
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Amazing customer service. Everyone I interacted with was super helpful and friendly.

Shawn O. | Reservation |
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I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Egan C. | Overall Experience |
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Great service

IBRAHIM A. | Overall Experience |
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People there are friendly and very helpful.

adan l. | Overall Experience |
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HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

Egan C. | Reservation |
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Great Service...

Jonathan H. | Reservation |
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Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.

No reviews have been submitted for this location.

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