I was charged for 150 as missing/damage fees. I haven't done any damage , just took vechicle for 2hours and drove only 7 miles. that sure why they have charged this extra 150 $bucks.SUKUMAR M.
Customer Reviews for U-Haul Moving & Storage of Herndon
Pour nous contacter
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My reservation and pickup experience was top-notch! Speedy service, made sure I had the moving pads I added, and walked me through the check-in routine in case I had to return after hours. Best rental experience ever!ROBERT V.
Le client n'a pas laissé de commentaire.Sarvani R. | Expérience générale
Too few customer reps at the counter. Could have speeded up a bit more. But both that were present did a fine job.NIAZ AHMED A.
Le client n'a pas laissé de commentaire.KRUPA RAO A.
Le client n'a pas laissé de commentaire.VIRGINIA S.
Excellent service, the truck was nice and clean. One suggestion, don't put the U-Haul sticker on the window behind the driver, it obstructs the rear-view to some extent.Prakash R.
very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to themATIF I. | Expérience générale
Le client n'a pas laissé de commentaire.YASIRSALAHELDIN M.
Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.BRIANANDRE F.
Radio didn't work in truck.Matthew H.
Le client n'a pas laissé de commentaire.MOHSEN N.
Le client n'a pas laissé de commentaire.Tammy I.
Le client n'a pas laissé de commentaire.Kelsey R.
Keep the good employees you have right now and treat them with respect and pay them well.RADOVAN P.
I can't think of anything. The service is great!Alan C.
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Matt H.
Le client n'a pas laissé de commentaire.Sylvia C.
Le client n'a pas laissé de commentaire.David H.
Excellent customer serviceRichard P.
The customer service person incorrectly charged me an extra mile after I returned the truck even after I showed her a picture of the odometer after I had returned the truck and parked it.PETER P.
Le client n'a pas laissé de commentaire.Robert P. | Expérience générale
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.Sreenivas Reddy C. | Premières impressions
Le client n'a pas laissé de commentaire.WALTERALEXANDER R.
Drop off key wasn't clear or accurately described. Had to call 24/7 for help with where to leave the keys. Silver mail slot instead of orange drop off boxâ€¦. Nothing more to recommend.Muriel H.
Le client n'a pas laissé de commentaire.FRED HOWARD D.
Truck was in need of an alignment adjustment. Driving those trucks is hard enough, having one that was out of alignment is a problem.WILLIAMCHASE P.
I think everything works fineJohnny A.
Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.Suzanne P. | Premières impressions
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.James K.
Thank you Matt and Kai.Amine F.
Le client n'a pas laissé de commentaire.Cristian L.
Le client n'a pas laissé de commentaire.jarret l. | Premières impressions
Hard to find the key dropbox at night. It was a black slot on an unlit black door.Joel H.
Had to switch to this location and get a smaller truck than needed, since the Chantilly location disregarded my previous reservation and told me the day before that I would have to drive 40 min out of my way to pick up the truck in a different location. The staff at Herndon were very pleasant and helpful! They explained everything well with the fees and confirmed all information thoroughly. The truck was also freshly cleaned by the time I got it! Very happy with their service.JESSICA F.
I did not expect the pick up to be dirty dusty and it kept turning off when I would stop at a red light I was really unsatisfied and for the price I pay was ridiculous what can I say this is the truthJOSEFINA R.
Matt was very helpful even at a very busy time to start the day. Got me hooked up in no time and got me on my way.Michael B.
Easy Pick up !!JOSEPH T.
Nothing because Everything was excellentKIMBERLY RENE J.
care was taken to install trailer correctly. However, I believe technician did not tighten hitch. I usually re-check the tightness as I am leaving the parking lot or have driven for 1/2 mile or so. It took 5-6 turns to tighten. No worries here, but want to highlight for future consideration. Trailer was fine otherwise.Matthew M.
Excellente expérienceGARRY A.
Continue friendly, helpful service. Your facility is the very best Uhaul location ever: neat, clean, new! Thank you very much!!Karen S.
Le client n'a pas laissé de commentaire.DARIN RAY B.
The place is huge and it took a lot walking to locate my truck.Emmanuel A.
The truck had "Check Engine Light On" advising of wheels alignment issues. Notified the Office Manager of the issue but was not deemed necessary to fix the problem. I drove that truck at great personal risk because I have to deliver the package in 4 hours at my destination.Henry A.
Le client n'a pas laissé de commentaire.JONATHANCRAIG H.
The personnel were the fastest of all the times I rented.KERRYSTEVEN F.
Le client n'a pas laissé de commentaire.Natasha W.
Le client n'a pas laissé de commentaire.Matthias A.
Le client n'a pas laissé de commentaire.Arya S. | Online Move In
I mentioned this to you when I was there. You app/website is unable to take a picture from my iPhone. We discussed that it was likely a camera permission problem. You should fix it. Bringing up a black camera is not acceptable.Joseph F.
Le client n'a pas laissé de commentaire.JONATHANCRAIG H. | Premières impressions
The employees I encountered were helpful and friendly.HEIDI T.
Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen WhiteHelen W. | Premières impressions
Le client n'a pas laissé de commentaire.RAYMONDLEE D.
Le client n'a pas laissé de commentaire.Ben T.
Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. Ben T. | Premières impressions
reimbursed me for the 1/2 tank of gas I purchased to start trip with a full tank of gas from Florida.NORRISWILLIAM H.
Le client n'a pas laissé de commentaire.DONMOUSSORGSKY M.
Le client n'a pas laissé de commentaire.Gavin D.
Impeccably clean property, very friendly and courteous customer service.MICHAEL M. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis R.
Le client n'a pas laissé de commentaire.GREGORYJAMES S.
Le client n'a pas laissé de commentaire.Linda H.
All I can say is super fast and open on a Sunday. The staff was outstandingALFONZO S.
Very simple check out. It was great. They even let me park the truck overnight as the condo where I was parking it during the transition was having a fit about a Uhaul truck in their lot even though I had a permit.Jeffrey S.
Le client n'a pas laissé de commentaire.Fredy V.
Everything went very smoothly and as promised.STEPHEN S.
Super easy drop off. Literally took 3 minutes on a Sat!Doug C.
The vehicle smells horrible. Felt like living in smoking room. Lot of noice while driving. Back door got struck couple of times. Overall very bad experience with the vehicle.LAKSHMANA K.
Le client n'a pas laissé de commentaire.ERICKA P.
Le client n'a pas laissé de commentaire.HENRYHUNKI K.
Some damage to items during transit - Uhaul box was a bit too small for a one bedroom. Overall good experience thoughEmily B.
Le client n'a pas laissé de commentaire.Cicely H.
Le client n'a pas laissé de commentaire.Henry K. | Online Move In
Recommend cleaning out the trailer if the previous customer did not. The trailer had black greasy dirt on the floor. But other than that, the customer service personnel were great and very professional. I was impressed by the knowledge and efficiency of the young lady working the front of the store.LARRY R.
Le client n'a pas laissé de commentaire.JAMESH L.
I had the gas above 1/4 a tank. They lied, and said I filled it BELOW 1/8 and charged me 57 $. Thieves.Jameson M.
I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.HELEN W. | Premières impressions
Staff is extremely helpful and knowledgeableDEAN L.
Le client n'a pas laissé de commentaire.TIZIBTFANTAHUN G.
Online checkin didn't work for me.DANIELLE D.
Le client n'a pas laissé de commentaire.DUANE RICHARD M.
Le client n'a pas laissé de commentaire.EBONI LATRICE G.
Truck was booked and not available at the location I set the booking for causing me to travel 4 additional miles on my booking then planned, PLUS the time to collect the truck and return it. Atrocious customer service on the call centerâ€¦ suggesting that the closest truck available was a 57 minute drive each way to pick up and zero ability to provide any flexibility after calling me 1 hour before my booking was due to be picked up and admitting that THEY made the mistake and not me. I drove past the location the morning of to confirm that there were trucks there and verified that a matching vehicle at the selected locationâ€¦ then when they â€˜set up' the booking at the new location 20 miles away and completely messing up the things that were planned for pickup and other pickups that day the contract supplied to me at the location was incorrect (likely because the customer service associate didn't bother to verify things with that setup). I eventually had that rectified and then collected the truck which smelt like cigarettes (although I will admit it felt clean otherwise). During the drive I found the need to beep the horn when a car cut me off and found that the horn was inoperative. All in all a pretty terrible experience.MICHAEL JAMES G.
I waited a long time in the office while the one attendant talked on the phone.BRIANKOJI F.
Le client n'a pas laissé de commentaire.Alfredo C.
Le client n'a pas laissé de commentaire.Elizabeth R.
Kai Stevens is a timely savior for us. she really went out of the way for us to help us. exceptional and extraordinary service.SRIKRISHNA S.
Kai Stevens is a timely savior for us. she really went out of the way for us to help us. exceptional and extraordinary service.Srikrishna S.
Le client n'a pas laissé de commentaire.RICHARD L.
Le client n'a pas laissé de commentaire.LOUIS V.
There was no walkthrough with me when I picked up my truck or a walkthrough after returning the truck either. So if something breaks after I retrieve it, am i the customer just supposed to accept it? And be responsible for any damages?â€¦.YANG Y.
This was the second location we went to for pickup. When we arrived at the first location it was did not have the size truck I had reserved and the location was closed. This took us 40 minutes out of our way and was completely unsatisfactory.David E.
Le client n'a pas laissé de commentaire.Brian K.
Great staff, customer focused and friendly.CHRISTOPHER T.
Simple good... I love u haul.ROGER C.
For the Herndon location - perhaps let people know about the 20 $surcharge for nighttime return, which I don't understand to begin with. You have the vehicle, you have to do the same things to it for turnround. What is the 20 $for?? For national UHaul - QUIT. MOVING. MY. DAMNED. RESERVATION. I made a reservation for a specific location near my house. 2 days before pickup, it was switched to another location NOWHERE near my house. So I went back in, made a new reservation for another location near my house, CHECKED IT IN and canceled the other one. Then 12 hours before pickup my location was switched AGAIN to the same place NOWHERE NEAR my house. I called the second local place nearby first thing in the morning, and they told me to ignore the switch and come in and get the van they had waiting for me (which I did). WTF?? Good on you for taking care of a customer, Herndon. Piss off, national reservation system for twice f-ing up my reservation.JEFFREYALAN B.
I had an outstanding experience renting from this location. The team was accommodating, friendly, and timely. I will look forward to renting from this location in the future. Thank you for a positive experience.BENJAMINJOSEPH G.
Le client n'a pas laissé de commentaire.Stephen S. | Online Move In
There was no gas in the truck when I come out I put 20 dollars gas they charge me 109 dollars extra I talk to the MNG he says he will fixed it but not yet that was the worst experience with u haul they r cheating I am going to write a review on yelp if they didn't not refund my moneyBadi R.
Charged extra day fee incorrectly and took a long time to acknowledge the mistake.ALIKHAJA M.
Best uhaul experience I have had in a long time.Charles K.
Le client n'a pas laissé de commentaire.ERICGRANT F.
Could not use Mobile return as system said it could not verify my location. Not sure why since I received notice say I was close to drop off location.Mike E.
Kai is amazing! Prompt, courteous, and super helpful. What a great employee!LARRY EDWARD C.
Le client n'a pas laissé de commentaire.MICHAELJEFFREY R.
Very easy equipment drop-off, helpful and friendly staff.Steven M.
Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.ALAN M. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan I. | Expérience générale
I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.Shawn C. | Expérience générale
Excellent customer service from Kai , to all customers ( went to location frequently).Maria L. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew B. | Premières impressions
Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.Lynne N S. | Expérience générale
Le client n'a pas laissé de commentaire.Scothelia C. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS T. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTALLILLYTAMMY J. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy D. | Expérience générale
Le client n'a pas laissé de commentaire.AARON M. | Premières impressions
Le client n'a pas laissé de commentaire.Stefano G. | Online Move In
Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.Amanda S. | Premières impressions
I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9,5X7,5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.Bryan A. | Premières impressions
Matt was wonderful and went above and beyond in helping us with all our needs!Vickie A. | Expérience générale
Le client n'a pas laissé de commentaire.Tory B. | Premières impressions
AC was out of service for at least 3 weeks.MARK W. | Expérience générale
Best customer service I’ve ever had!! This is a great team!Heather L. | Premières impressions
It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.Jazlyn F. | Premières impressions
Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90 % humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.kirsten p. | Premières impressions
Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.Jaclyn W. | Premières impressions
Excellent customer service. Friendly and attentive.NORBERTO D. | Premières impressions
Very easy and fast service staff.and very nice and neetATIF I. | Premières impressions
Le client n'a pas laissé de commentaire.Kerri J. | Premières impressions
Le client n'a pas laissé de commentaire.MICHEALUMBERTO O. | Premières impressions
Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!Walter W. | Expérience générale
Le client n'a pas laissé de commentaire.SHERRY S. | Premières impressions
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | Premières impressions
Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.Jordan I. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTALLILLYTAMMY J. | Premières impressions
All personal were friendly, informative, and very professional. Real pleasure.MARK W. | Premières impressions
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | Premières impressions
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne M. | Premières impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | Premières impressions
The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.MUKESH P. | Premières impressions
Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.Debra G. | Expérience générale
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Le client n'a pas laissé de commentaire.ABDULKAWINAJIB H. | Premières impressions
Le client n'a pas laissé de commentaire.LINDSEY W. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew C. | Expérience générale
Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.Michael M. | Expérience générale
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | Premières impressions
My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!Scothelia C. | Premières impressions
Le client n'a pas laissé de commentaire.Tiaira G. | Premières impressions
Le client n'a pas laissé de commentaire.Debbie C. | Premières impressions
Le client n'a pas laissé de commentaire.GIRMA A. | Expérience générale
Le client n'a pas laissé de commentaire.CHRIS W. | Expérience générale
The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.Gary F. | Expérience générale
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.anne p. | Premières impressions
Very very clean facility, impressive!!!!!Peggy S. | Premières impressions
Staff was great.todd b. | Premières impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than 200 $per month. Could not be happier! Merci!Ronald M. | Premières impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | Premières impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | Premières impressions
all goodChandler H. | Premières impressions
Great costomer serviceAlvaro v. | Premières impressions
Matias was very attentive and helpfulHOLLEIGH S. | Premières impressions
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | Premières impressions
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