Customer Reviews for U-Haul Moving & Storage of Herndon

2 357 évaluations

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang Youn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta H. 
Évaluation :
1

I was charged for a van that I didn't even have. When turned in, it was in excellent condition and I was told the bumper has a dent and is falling off. I was with 4 different people moving that can attest that this was NOT how it was during my time with the van. I have insurance that would pay for any of these damages easily but I will not be putting a claim for damages I did not do. Now having to put a dispute and deal with this and hopefully not having to go to court.

Adriana O. 
Évaluation :
5

Vehicle's steering wheel gets locked sometimes.

SAFNAS O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUCIANNE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The service manager was very pleasant and professional. It was a 97 degree day, making the excellent air-conditioning in the truck most welcome. The 10' truck was easy to drive - just what we needed for our move.

Allen A. 
Évaluation :
1

They did not check the trailer in in a timely manner. After The drop off location was updated, the initial drop off location called regarding the trailer being possibly stolen as it had not been turned in. The drop off location had not yet checked the trailer in, leading to increased charges for extra use. Prior to dropping off I called uhaul customer service to update the contract and had confirmation that this wouldn't be the case.

michael D. 
Évaluation :
3

The truck I rented did not have any A/C and I was informed to call roadside assistance to see if they could help. Wasn't the best solution but they tried since they had no other trucks available. A/C was not fixed, but other than that the process was easy.

Sierra R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
3

Truck back side smelled . Friendly team and good service .

riza Y. 
Évaluation :
5

All the employees are in a very satisfying manner, I really really appreciate all, and one thing I know: the" local/ banch management plays a huge roll..I don't know if this guy is MaThias, or another person. Mathias is so professional, kind and capable on his job. If the store manager is another person, then extend my best regards to him/ her. Day Design Inc, Mehrdad Izadi.

Mehrdad I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alissa M.  |  Premières impressions 
Évaluation :
5

Service was fast, quick and easy. From checkin to check out everything was really easy! I will always rent from Uhaul if I need to rent a truck.

Lyndon R. 
Évaluation :
5

The trailer was not clean, but it was mechanically fine.

Christopher R. 
Évaluation :
5

Excellent experience. Will be renting another one soon.

Ryan O. 
Évaluation :
5

Matt did a great job. Thanks

BRIAN S. 
Évaluation :
5

Very efficient process, incredibly helpful employee, beautiful location.

Monica V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

I was very pleased with the vehicle and staff at the facility.. Thank you.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krishna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

excellent and helpful staff!

Steve S. 
Évaluation :
5

super helpful and professional staffs. Fortement recommandé!

SHAWN J. 
Évaluation :
5

The representative was very friendly, professional, and nice!

Grace J. 
Évaluation :
5

s/o

Jonathan B. 
Évaluation :
5

Le service a été excellent. Only issues was we did the online check-in thinking we could expedite the process but had to complete it all over again in the store.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marci Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W.  |  Online Move In 
Évaluation :
5

Uhaul herndon made our first Ubox experience incredibly easy and stress free. Although short staffed, all the employees worked extremely hard and were friendly and professional. Special thanks to the 2 people who were working on 7/13 at around noon. Thanks for all your help!

Jennifer H. 
Évaluation :
5

Very good service!

PORFIRIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wahidullah a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANDOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letitia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray C. 
Évaluation :
5

everything was fine

Jeffrey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMAL Y. 
Évaluation :
5

This vehicle is too old and not able to control properly on the highway. Vehicle is shaking even when it is moving in 30-40 mph speed

Abhilash B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTSIM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

The representative named Kai(sp?) was fantastic!

Paul S.  |  Premières impressions 
Évaluation :
5

All of the employees were awesome. The world needs more people like them. Clean location both in the store and in the parking lot. Swift service. Truck had no radio but the AC was ice cold. 5 stars.

alex Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAHAR S. 
Évaluation :
3

Your system is broken an I was overcharged. My bill included charges for the person who rented it after me and fees for dropping it off at their location.

Joseph N. 
Évaluation :
5

Great price

ray c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucia C. 
Évaluation :
2

I will not recommend pick up prior to office opening the self service app does not work. I was on a strict time table and lost 1 hr if moving time because of this delay and did not get reimburse for it when the attendant saw that it was an issue.

Damon R. 
Évaluation :
5

You all do great work.

Davona R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gongwei W. 
Évaluation :
5

Nothing needs improvement!

Gary F. 
Évaluation :
5

Muy buen servicio vale la pena lo recomiendo

JUNIOR ANTONIO V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice S.  |  Premières impressions 
Évaluation :
5

Third time I've worked with this team. I keep coming back because of the people.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

Our Uhaul Rep (i think her name was Kya) was wonderful. She was professional, knowledgeable, friendly and definitely demonstrated pride in her job. She represents Uhaul on the best way possible!

nick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian R. 
Évaluation :
5

Your staff was great

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAISAL K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robertson R. 
Évaluation :
5

Thanks Matias for having professional, customer oriented folks on your staff. You've been Great and made it easy for our recent needs!

RICH A.  |  Premières impressions 
Évaluation :
3

The first couple months of using this storage unit was great. This faculty could use some cleaning inside, not sure if it was just the floor i was on, but the hallways was kinda dirty. I also chose this storage facility because it was temperature controlled, however when I went to get something from my storage, I learned that their ac broke and it was 100 degrees inside the building. I was never notified that the ac broke and I'm not even sure how long it was broken. I had items inside my unit that was temperature sensitive and I immediately got all my stuff out of storage. Luckily nothing was damaged, but it would have been nice to be notified.

Jack L.  |  Expérience générale 
Évaluation :
5

Appeared to be a major U-haul hub. Very clean open easy access. Afterhours drop off.

Mark D. 
Évaluation :
5

Overall everything was clean...but the strap for the wheel tie down strap for the Auto Transport I rented was badly frayed. It should be replaced.

Art R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHMAELRAKIM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Examerus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Nothing to change

Abmer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hughes G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NNANNA A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leslie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin P. 
Évaluation :
5

I always have great experience at the Herndon location. Always friendly and quick to get me in and out in a timely manner.

Kevin B. 
Évaluation :
2

I ordered two sets of furniture blankets. I was told they would be in the truck for me. There were no furniture blankets in the truck. I picked the truck up at 4:00 a.m. so no chance of getting them. I was charged for them. The truck was parked behind the facility, in the dark. The parking lot was full of trucks that looked ready for pickup, but mine was not one of them. The block box number given to me was eight. The box is only one up to five. I was fortunate to contact someone through the help option and she explained that the lock would be on the truck most likely. She looked at the facility on Google Earth and did not see the parking lot behind the facility. I wasted 45 minutes picking up the truck after your web page promoted how easy it was to do. It would have been nice if the clerk who I spoke to had explained where the truck would be, and actually put the furniture blankets I ordered in there. As a result, none of the furniture we loaded was padded, and of course scratches happened.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

The manager called me on 7/4 to let me know my appointment the following day to have a hitch installed had to be rescheduled, and offered to do the work on the 4th. I was able to do this and it saved me having to use leave during a work day. The team in the store on the 4th was so helpful and knowledgeable, and they helped me get a bike rack installed too. I am so impressed with their willingness to help, and that they completed all this work so quickly. Highly recommend this Uhaul location, like would drive out of my way to work with this group. Merci.

Lisa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
2

I waited in line 1/2 hour for sevice. I rented a tow dolly. The lights on the dolly did not work with my truck. I rented a UHaul truck only to find out the lights problem with the tow dolly. Kai was a pleasure to deal with.

Daniel B. 
Évaluation :
3

The counter agent was very pushy about shortening my confirmed 24 hour truck reservation. I told him I could likely get it back within 6 hours and he shortened my actual reservation in the system without my consent. I assume if I was “late” I would be charged extra so I rushed to complete my move.

Jacob G. 
Évaluation :
5

Very satisfied with our experience once again. We will continue using this location for our truck rental needs. Customer service is always top notch and we are always pleased with the vehicles used.

Alicia R. 
Évaluation :
5

fast and efficient service

Jonathan D. 
Évaluation :
5

The truck was very clean and worked well. Only needed to have the sun visor fixed

Peter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lienhai S. 
Évaluation :
5

There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good job

Sandra K.  |  Premières impressions 
Évaluation :
3

There's no point int having a 24/7 mobile pickup and drop off if I still have to go inside the office during business hours to get and give the keys. I had to wait an hour past my pickup time because there were a dozen people inside with only one staff member. To their credit, the staff member seemed efficient and polite.

John K. 
Évaluation :
4

Everything was good

Adam S. 
Évaluation :
5

Matias is a great employee. Very friendly and personable. Matias was the only one working on a Saturday. It was very busy with people in and out and phone ringing. Matias kept his cool and provided great customer service to everyone. Matias deserves double his salary

Christopher W. 
Évaluation :
4

Your system is REALLY pushy on buying the extras. It's to the point of obnoxious. I won't use uhaul again for the purpose I did yesterday and this is part of the reason why.

Jeff H. 
Évaluation :
5

The staff was very professional and efficient. I would use this location again.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shazia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia R.  |  Expérience générale 
Évaluation :
5

Nothing needs improving. Staff was helpful, courteous, efficient, and knowledgeable.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony G. 
Évaluation :
4

There is signage at the return that says to wait with the equipment when you return it during business hours and someone will come out. I waited for 10 minutes and no one came out so I completed the drop off digitally and took the keys inside since there are no easily visible key drop-off boxes. This should get fixed.

James L. 
Évaluation :
5

The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. Merci.

Wendy B.  |  Premières impressions 
Évaluation :
5

Great place and people to work with!!!

pat R.  |  Expérience générale 
Évaluation :
3

When you damage my property, I shouldn't have to be the responsible party. I will never recommend your facility.

Matthew D.  |  Expérience générale 
Évaluation :
5

My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!

Donald L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L.  |  Online Move In 
Évaluation :
5

Clean facilities, 3 elevator, bathroom . ect

Eliezar G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P.  |  Premières impressions 
Évaluation :
4

Good service

Socrates W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vito M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W.  |  Expérience générale 
Évaluation :
5

The building staff was very helpful.

Benjamin S.  |  Online Move In 
Évaluation :
5

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO V.  |  Premières impressions 
Évaluation :
5

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

symone d.  |  Expérience générale 
Évaluation :
5

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane M.  |  Expérience générale 
Évaluation :
5

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKinney E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mengizem T.  |  Premières impressions 
Évaluation :
5

Nice place

Russell R.  |  Expérience générale 
Évaluation :
5

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A.  |  Expérience générale 
Évaluation :
5

I've always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS W.  |  Premières impressions 
Évaluation :
5

Nice attention and very friendly ,

CESAR P.  |  Premières impressions 
Évaluation :
5

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Merci.

ANNETTE m.  |  Premières impressions 
Évaluation :
3

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY N.  |  Expérience générale 
Évaluation :
5

The whole transaction went smoothly from beginning to end .

Tia H.  |  Premières impressions 
Évaluation :
3

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930 including the tow dolly. The vehicle transport was $215 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel P.  |  Expérience générale 
Évaluation :
5

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor C.  |  Premières impressions 
Évaluation :
5

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarvani R.  |  Expérience générale 
Évaluation :
5

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF I.  |  Expérience générale 
Évaluation :
4

Wasn't clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreenivas Reddy C.  |  Premières impressions 
Évaluation :
5

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarret l.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arya S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANCRAIG H.  |  Premières impressions 
Évaluation :
5

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen W.  |  Premières impressions 
Évaluation :
5

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 

Ben T.  |  Premières impressions 
Évaluation :
5

Impeccably clean property, very friendly and courteous customer service.

MICHAEL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry K.  |  Online Move In 
Évaluation :
5

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S.  |  Online Move In 
Évaluation :
5

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan I.  |  Expérience générale 
Évaluation :
5

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn C.  |  Expérience générale 
Évaluation :
5

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B.  |  Premières impressions 
Évaluation :
5

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scothelia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTALLILLYTAMMY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefano G.  |  Online Move In 
Évaluation :
5

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda S.  |  Premières impressions 
Évaluation :
3

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It's supposed to be 10X8X8 but it actually measures out to 9,5X7,5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There's literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn't they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don't have large items because there's no way I'd even get them on the elevator.

Bryan A.  |  Premières impressions 
Évaluation :
5

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tory B.  |  Premières impressions 
Évaluation :
3

AC was out of service for at least 3 weeks.

MARK W.  |  Expérience générale 
Évaluation :
5

Best customer service I’ve ever had!! This is a great team!

Heather L.  |  Premières impressions 
Évaluation :
5

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn F.  |  Premières impressions 
Évaluation :
1

Every step of my move was horrible. I don't even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn't have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90 % humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten p.  |  Premières impressions 
Évaluation :
5

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn W.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Friendly and attentive.

NORBERTO D.  |  Premières impressions 
Évaluation :
5

Very easy and fast service staff.and very nice and neet

ATIF I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEALUMBERTO O.  |  Premières impressions 
Évaluation :
5

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees' ability to get things done…very frustrating for them!

Walter W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY S.  |  Premières impressions 
Évaluation :
4

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine C.  |  Premières impressions 
Évaluation :
3

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn't considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTALLILLYTAMMY J.  |  Premières impressions 
Évaluation :
5

All personal were friendly, informative, and very professional. Real pleasure.

MARK W.  |  Premières impressions 
Évaluation :
5

Nicole was extremely knowledgeable and helpful in tenting my unit.

Sheri S.  |  Premières impressions 
Évaluation :
5

I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unit

elena w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne M.  |  Premières impressions 
Évaluation :
5

The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of renting

ABDOOLHAYEAMODE I.  |  Premières impressions 
Évaluation :
5

The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.

MUKESH P.  |  Premières impressions 
Évaluation :
5

Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.

Debra G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULKAWINAJIB H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSEY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C.  |  Expérience générale 
Évaluation :
5

Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.

Michael M.  |  Expérience générale 
Évaluation :
5

The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.

SUZANNEMARIE P.  |  Premières impressions 
Évaluation :
5

My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!

Scothelia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiaira G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIRMA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS W.  |  Expérience générale 
Évaluation :
5

The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.

Gary F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory H.  |  Expérience générale 
Évaluation :
5

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

Jonathan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernetta M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHITNEY NICOLE B.  |  Premières impressions 
Évaluation :
5

Matias is really cordial and helpful. Good asset and good responder

Oscar S.  |  Expérience générale 
Évaluation :
4

The manager, Matt at this facility is top notch. Great customer service and always helpful.

Janet D.  |  Expérience générale 
Évaluation :
5

Cynthia was a huge help. She was great and got me out of a pinch. Merci

Simon E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne p.  |  Premières impressions 
Évaluation :
5

The staff at this location are knowledgeable and friendly, had no issues at all.

ashley h.  |  Expérience générale 
Évaluation :
5

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Fortement recommandé!

Katie K.  |  Expérience générale 
Évaluation :
5

Very very clean facility, impressive!!!!!

Peggy S.  |  Premières impressions