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Olivia W.Customer Reviews for U-Haul Moving & Storage of Hershey
Testimonials From Recent Customers
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THE OVERALL EXPERIENCE WITH U-HAUL WAS THE WORST I HAVE EVER HAD AS A CUSTOMER AND WOULD NOT RECOMMEND. NOT THE FAULT OF THE WORKER AT THIS LOCATION BUT ALSO HE MADE NO ATTEMPTS TO RESOLVE THE PROBLEM.
JoAnn E.The actual location was fine. I felt bad for the worker in there, it appeared like he was the only person in there and he had to do everything. I had to wait a long time in the office for my rental but I do NOT blame him, he was running and working very hard. He did a great job, he just needs more people to be scheduled to help him out. I don't like the website as it keeps “expiring†and doesn't show my reservations properly, they called me and moved me to a location 20 minutes away after I already booked it and the website said it was available, and the final contract overcharged me. I'll explore other options before using uhaul again.
Alex R.The gentleman that worked the counter was polite and answered the questions we had. Very professional
Heather B.i was called the day before my scheduled reservation to be told my truck had been leased and I did not have a vehicle. Instead of getting a truck to the location I scheduled for, I was asked to drive 30 minutes away to another uHaul location to pick up a different vehicle. I felt as though I was being asked to fix uHaul's problem rather than having my custom valued and staff attempting to find an alternative solution.
Grainne F.Please add Cruise control and Aux. audio as a minimum. Merci.
Lawrence O.Excellent service and know how
Ken C.Staff was very professional
Enid N.Great customer service, highly recommend!
CHARLES K.Everything was convenient and efficient. Staff and "welcome committee" a.k.a Gretchen was a delight.
Nathan W.Nothing comes to mind. I will use again if needed.
Matthew H.This location was wonderful compared to another local location!! Thanks!!
Kathleen C.Everything from pick up to drop was very easy. Friendly staff when picking up and easy online drop off.
Donna C.The mobile pickup process is awful. Expand regular hours.
Ronald T.Darcy was excellant to deal with. Everything was ready to go.
Dennis G.Friendly and efficient.
Diane K.Nothing - these folks are top notch. Always rent from them unless equipment not available.
Robert P.