Évaluations des clients U-Haul Moving & Storage of Hialeah

Thank you Jose Martinez for all your help!

I made my reservation on line and when I arrived at the location asking where should I pick up my unit, and this employee said "oh there is no units available but go and ask in customer service" Thankfully my ubi5

Keep up the good work.

More proactive and personalize customer service

The staff is very friendly and helpful, speaking both Spanish and English and very gracious in helping me select the trucks.

Excelente Servicio al Cliente por parte del Sr. Emir. fue muy amable y muy atento a mi solicitud.

The best!!!

The morning staff was mire than friendly and useful

Awesome crew. Brian was outstanding, and very helpful. Excellent customer service. Very pleased overall

Get a working printer. Keep your work; don't overcharge the people who feed you.

The entire staff was very friendly and helpful

CUSTOMER SERVICE, FAST, FRIENDLY. GOOD QUALITY PRODUCTS. THANKS.

The best

Turn signal was out on vehicle.

Michael, the young man who assisted me was very professional and pleasant.

I came by the store to do an early pickup. I had no trouble with this option, and all the personnel was friendly. Thank you for making this transaction smooth.

I also rental a Hand truck and it Was In such bad Shape that i had to stop by Lowes and purchase one. Its a shame!

Just to suggest a non smoker policy on cars or to separate smoker from no smokers cars. I dont know if that is possible but it could be great for non smokers

service was excellent

Rapid service, nice attention!

Everything ok

The young man that helped was great! Now the attitude outside picking up the very dirty vehicle was another story. The van had coats on top of coats of dirty which made it hard to see all dent existing dents. The so called manager was either in a bad mood or is inherently condescending. Second time I rent from this place but will never come back. The parent company should require vehicles to be clean.

The unit which I had been renting for over 5 years was infested with very large cockroaches. I had complained about to staff over the years and nothing was done about it.

The truck was dirty. Other times the vans were dirty also. After the return of the truck on Sunday, we had fraud attempts on our credit card on Sunday and Monday. I know it's circumstantial, but we found it unusual that U-Haul was the only place that had access to our account. We were alerted by the bank and the purchases declined. We were wondering if someone working there did this.

Me atendieron muy bien y rapido. Estoy muy agradecido

Everything was great

Todo bien

Great thanks to the crew i solve my problem on time

not only I have to comeback for them to give me a refund since I was charge double , but I have to comeback again because instead of a refund they charge me again, very poor attention , long lines and they NEVER pickup the phone to make a reservation or customer support

Adela was great, she accommodated my changes going the extra step to get my changes made.

Maravillosa atención un gran servicio , felicidades

Awesome service, Josh was awesome and provided a speedy pick up/drop off

The check out is a little complicated with the uploading picture and stuff. The rest great service. Thank you

Tank you very much, they are the best providing rental services

It is ok for me. You are the best

Was very pleased with everything !

The best customer service experience!

Trailer gate latches need some repair. Everything else good

Great customer service

VERY GOOD SERVICE

Great customer service!

Staff was very friendly at all stages of the rental.

The vehicle did not have a functioning air conditioner. The experience was extremely uncomfortable and i was disappointed by it. I expressed my concern when i dropped off the vehicle and the attendant stated that this location would contact me within 72 hours to discuss any potential reimbursement. That never happened. I was told that a complaint had been filed in my name for this issue, and no one has tried to contact me to discuss my concerns.

More customer parking!

The staff was very friendly at this location. Keep up the good work!

this location needs to answer phone calls when they have no clients that would make this location great

Couldn't ask for better.

I was transporting a motorcycle and the U-Haul attendant put the tie-down straps on. He did it completely the wrong way. We didn't go 20 miles before the bike tipped over on it's side in the trailer. Causing some damage to the bike. When I called for assistance I was told U-Haul doesn't cover this. I will avoid using U-Hail going forward

There was only 1 person at the counter when I came to return my rental and he was on the phone talking to a customer who was trying to haggle to get a lower price. The reservation pickup was quick but the drop off wasnt as good.

I had to return the first truck because the fuel gauge would not work. The second truck shakes horribly, tremendous play in the steering. Better maintained vehicles would have made for a great experience.

Nice people good environment

We used the self check out and still had to go inside for the key. As we did the truck that was assigned to us was rented out to another customer. That delayed our check out as the information in the system was now wrong. I told the agent outside the vehicle was assigned to our name and he disregarded. It made our check out process long and defeated the process of self check out. When assigning a vehicle that is already assigned the agent should review carefully & should have selected a different vehicle.

No complaints on your service. Very satisfied with the attention given by staff and with the service overall 👍

I recommended to everyone , very clean , good services 🥰

Excellent customer service. Very clean. Nice people.

I stored at this facility for many years. I endured price increases year after year. I watched my unit get worse and worse over time. Mouse sized cockroaches and mouse droppings on all my stored goods. I could no longer put up with skyrocketing rent and leave my goods in an unsanitary environment. So I give up. I emptied out my unit and will not recommend anyone to this facility. sincerely Jimmy Gilmore

Thank you.

Mr Mambuca I can’t thank him enough for his help and kind words

Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!

My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.

Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.

They took well care of my needs

Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.

great service

Gracias por tu ayuda Carla!!

Excelente trabajo Carla!! Muchas gracias

Na

N/A

Thank you for your help

Thank you

Well served facility

I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff

The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience

Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.

Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great

Very clean, secure, easy access and a very friendly and helpful staff.

Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.

N/a

Very pleasant people

Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!

Great service.

Uhaul is an excellent storage facility

Staff was nice and very helpful

Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼

GOOD SERVICES, KIND AND EDUCATED PEOPLE