Évaluations des clients U-Haul Moving & Storage of Hialeah
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Hialeah
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Jonathan C. le
Location did not disclose that the keys needed to be dropped off during business hours. The drop box was apparently stolen 3 weeks ago and has yet to be replaced. The employees failed to inform me of this situation and as such I had to return to the location to drop off the key. No apology for the inconvenience was provided and upon trying to speak with Andres Mambuca, the general manager, I was given the run around. The way that this matter was handled was unacceptable. I will be taking my business elsewhere in the future and will advise others to do the same.
Heyssell g. le
Jose Martinez was very courteous and helpful. This is the third time he has provided service for us and without a doubt, he goes above and beyond for us. Thank you, Jose!
Fernando A. le
Nothing was prompt and courteous
Marc O. le
very friendly. accommodated me arriving much earlier than reservation was for.
Orlando U. le
Excellent service
Michael A. le
Should pay more attention to cleaning to the interior of the vehicle.
jose P. le
Hood
Jean H. le
Nothing, excellent.
Maria B. le
There was a mixed up on the hitch that was ordered and the Manager Andres spend the time necessary to find the correct part and make sure that the proper hitch was installed on time. I had the privilege to see him in action and recommend him and his location to all our family and friend..
felix G. le
Equipment rental not available (dolly x 2).
Randall S. le
The transmission needs to be looked at takes a long time to shift
Michael R. le
Perhaps a little more staff, it gets very busy at that location. Other than that, no complaints.
Jenny M. le
Please make sure to remove the equipment once it has been delivered by the customer. Also, my original rental representative did not take into account the fact that I repeated various times that I was moving a one bedroom apartment. She gave me the wrong size of storage space. This perpetuated other additional difficulties to store my items effectively. I was also given auto transport with a defective tire. We were exposed to having a bad accident on the road and during a state Hurricane advisory. All of this experience was highly stressful and with proper detailed customer service avoidable.
Jenny M. le
My auto transport needs to be removed from my order. I delivered it on September 1st at 4 pm to your premises. Customer service was very good.
Raudel R. le
Muy profesionales y atención personalizada
Ernesto A. le
Include a dolly or tarps/moving blankets with the rental. I know you can rent them but meaning as part of the rental.
Jenny M. le
Adela made my customer experience better. She explained matters clearly and met my needs beyond expectations.
Melissa C. le
The staff was really nice and helpful.
Dedra G. le
Good customer service thanks
Jose R. le
Excellent work by all kudos!
Arturo D. le
No suggestions at this time.
Sydney G. le
Was never told to return vehicle clean. Called customer service and the supervisor told me they cannot do anything to help me at all.
Francisco G. le
The person who helped me with the trailer was extremely nice.
Fernando C. le
The truck was in bad condition, the engine check is on, in 32 miles I have to put $40.00 in gas. I have had to ad air twice in the driver front tire. When I returned the truck, I explain the situation to the guy who inspect the truck, it was a complete waste of time. This the worst experience I got renting a truck!!!!!!!!!
Jorge A. le
Super nice people. Lots of equipment. Quick and efficient.
Erik Q. le
They are great there but need to do more maintenance on their equipment. Rented a hauler and the tire blew twice within 20 mins of driving. Bolts on the trailer run against the tires and another tire had a flat spot. They also gave me a trailer with no tag.
Ramiro R. le
They took well care of my needs
Gratia Plena L. le
Computer system leaves a lot to be desired. I have previously rented storage at this facility and my previously provided information was not in the system. Please fix it.
YANET M. le
great service
Claudia P. le
Gracias por tu ayuda Carla!!
Claudia P. le
Excelente trabajo Carla!! Muchas gracias
Claudia P. le
Na
CARMEN C. le
N/A
Elizabeth G. le
Thank you for your help
Farid E E. le
Thank you
Farid E E. le
Well served facility
kelvin c. le
I had two antique paintings taken from my storage at 6150 W 20th Ave Hialeah, Fl location. There were no signs of forced entry so the only explanation for the missing paintings is the uhaul staff
Tyeshia D. le
The service from the staff was poor and staff didn’t deliver factual information. There’s no 24 hour service which is really a inconvenience
Adela H. le
Contracting the services of U-Haul Moving was a positive experience thanks to the thorough customer service skills demonstrated by José and Chris.Both are resourceful, providing clear-cut information.
caroll v. le
Jose took care of me he was great really went beyond the call of duty to help me with all my concerns and needs in reference to returning my truck rental and storage space , he was great
Michael R. le
Very clean, secure, easy access and a very friendly and helpful staff.
ERROL W. le
Carla is an excellent Service Representative. The Best. I have managed hotels for 40 years. Her customer service skills are remarkable, extra ordinary. Andres leads by example. Good job TEAM.
Lissette A. le
N/a
Maritza T. le
Very pleasant people
Gustavo R. le
Uhaul totally screwed up my move from Missouri to Florida. They forgot to ship my stuff, then they did it 20 days later and tried to charge me for the extra time of storage needed because of them!!!!
Miguel C. le
Great service.
Guillermo E. le
Uhaul is an excellent storage facility
Queen S. le
Staff was nice and very helpful
pablo c. le
Thanks Karla For going to a extra mile to help me out u are awesome 👍🏼👍🏼👍🏼👍🏼
BERFRAN W. le
GOOD SERVICES, KIND AND EDUCATED PEOPLE