Customer Reviews for U-Haul Moving & Storage of Holland

Évaluation :

5

The drive-in loading bay was a life saver in this blizzard. The free loading carts were a cherry on top.

Évaluation :

3

Site needs better organization. Attempted to self serve but the truck that was assigned to me was not there and ended up taking almost an hour to resolve with staff.

Évaluation :

5

Super friendly and helpful staff!

Évaluation :

4

The trailer was covered in 12 inches of snow and ice and impossible to inspect. The manager was the only person who was working the entire day and it was clear she was overwhelmed.

Évaluation :

5

Easy, fast, & friendly service!

Évaluation :

5

Caleb is a true professional and help me with making my selections for a successful move.

Évaluation :

5

Thank u for 1st months rent free . I will tell friends n family

Évaluation :

5

I'd strongly suggest that any customers doing an after hours mobile pickup call the franchise during business hours. When I attempted to pick up the vehicle I had reserved, I learned that that model (Transit Cargo Van) was not available so I had to switch to a 10' box truck. This was not ideal for the purposes I was renting, but I was able to make it work. This truck used more gas than the van would have, so my overall cost was higher. I'm grateful that I was offered an alternate vehicle however. I observed that three of the tires on the vehicle I rented had approximately 1/8" tread so I was glad that the roads were clear for my trip

Évaluation :

5

Excellent customer service, including taking multiple calls to answer questions.

Évaluation :

3

5 miles into our 2-1/2 hour trip we had Stabilitrak warning appear and was on for the rest of the trip in the snow. It would get stuck in an inch of snow at every stop sign or parking lot. 30 miles in the tire pressure lights were going crazy. About halfway into our trip the check engine light came on. Made it back, but not without worrying if we were going to make it back.

Évaluation :

5

I rented this 10ft box truck and it had snowed and the rear tires were completely bald. When I dropped it off in Grand Rapids I pointed it out to the gentleman who checked it in and he laughed as in disbelief when he checked the tires. He said "we don't even replace them ourselves, all we do is make a phone call". I couldn't even make it up my driveway because of the bald tired on a rear wheel drive vehicle. I had to walk everything from my garage, down my driveway to the street. The people were great, just driving on legally bald tires was bad. I kept sliding. I'd appreciate if someone would give me a call about it. I used to be a store manager for Firestone, so I know tires.

Évaluation :

5

It's Michigan. It snows. How about making sure the snow and ice are cleared from the rental hood and windows for those of us who can't even reach that high?

Évaluation :

5

They lie about the prices.

Évaluation :

5

Todo es perfecto Muy bueno todo.

Évaluation :

5

Nicole was very helpful

Évaluation :

5

Self Check-In was a little confusing, but overall ok. However, it was hard to see where to do the check-in in the application. Maybe make that a little more prominent and easier to find like in the main icons on the main page.

Évaluation :

5

Caleb deserves a raise! Literally went in there today needing a bigger storage room and after another employee the day before stated there wasn't any and finished my contract for the smaller, this man was a blessing he literally said no worries I got you and I was able to move with ease after stressing the entire time I packed the U-Haul. Not to mention returning the truck was super fast and easy thank you Caleb hod bless you and your family stand up employee 殺

Évaluation :

5

Doors did not shut properly so it was LOUD when driving. Steering was super loose and hard to control, would not have wanted my (adult) kids to rent a truck like that - it felt very unsafe. First time we've ever gotten a truck in that bad of shape. Luckily our other experiences were better, if this had been our first experience we would not be back. It got the job done but it was just a really awful truck.

Évaluation :

4

Very professional experience

Évaluation :

5

I dropped the trailer off after hours so I did not have any interaction with staff.

Évaluation :

4

Dropped off after hours. No location specific instructions for where to drop off trailer. Would have been better if there were specific pull thru sites that were lighted.

Évaluation :

5

Not a thing - it was just a dropoff, but the person who greeted me was very friendly and helpful.

Évaluation :

5

I was very impressed that the people working there were prompt in getting my rental truck checked back in and asking me if my truck was good for the move and if I had any problems.

Évaluation :

5

The staff was very helpful. After discovering that the trailer I originally rented was not going to work they measured another trailer with me and swapped out the new trailer with no hassle.

Évaluation :

5

The personnel at the store on Lakewood are very knowledgeable and helpful. They understand their products and what they are selling.

Évaluation :

3

When asked about a certain items give clear instructions/ details! I paid for items I did not need because of misleading information.

Évaluation :

5

Extremely friendly and knowledgeable

Évaluation :

3

I rented a box truck from this location and booked the reservation for 3:30. We waited in line for a bit, which wasn't an issue and dealt with a lengthy process of getting the key for the truck (also not a huge deal due to them training a new person). I was mainly irritated that the truck had a thick layer of ice on the windshield and there was no scraper within the truck. thankfully I had just put mine in my car otherwise I would've been stuck. Just seems like if someone books a reservation for a certain time you would have the car ready to drive off the lot.

Évaluation :

5

Always very friendly. The staff is good at this location.

Évaluation :

3

Front desk girl was short and not very thorough. Kinda blah. Dirty finger nails. Was she out wrenching on the trucks?

Évaluation :

5

Excellent customer service

Évaluation :

5

The staff was great and got me in and out quickly at both pick up and drop off.

Évaluation :

5

Picking up and deliver was good customer service at both location. Thanks U-Haul!!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Check engine light was on. But they quickly provided with another similar vehicle.

Évaluation :

5

Awesome staff and had me set up to go efficiently and quickly!

Évaluation :

5

The building as always immaculate! The lady who takes care of the facility was professional, friendly, hard working and went above and beyond to al says keep the floors sweet, all areas clean and orderly and the entire facility smoothly running.

Évaluation :

5

Nice clean place

Évaluation :

5

Loved the customer service

Évaluation :

5

I love doing business with this U-haul center. Very efficient and professional and they always have what I need there. I use them all the time. Merci.

Évaluation :

4

Have not received email receipt. Again.

Évaluation :

5

Service was great and helped me back up to park the trailer.

Évaluation :

5

Very friendly staff during pickup up and return. Je les recommande fortement. 

Évaluation :

5

I have never had a problem with these guys. They're always very helpful. Get me set up and out the door.

Évaluation :

2

We had a tire fail while traveling. The tire failed because it was under inflated. Additionally the vehicle was not full of gas when received.

Évaluation :

5

Ive rented two units and I'd repeat my business if needed. The most recent had mouse droppings and the smallest amount of water damage. I forgot to mention it to staff as we checked out. No damage large enough for insurance claim. The staff was always sooo kind and helpful. I can't express this enough. The units were spotless and well maintained. I felt good knowing my property was secured for 2 years. Merci.

Évaluation :

5

No keep up the excellent work

Évaluation :

1

Forgot to give me my dolly, had to extend rental due to not having the dolly and was told i’d be compensated for the miles having to drive back but i was double charged

Évaluation :

3

Prices were higher when I got there than on line (.99 vs 0,79 per mile). I could not get answers to guestions later that weren't answered on the initiol visit. It seams like the system is set up not to be transparent. For instance, insurance was not part of tge price and not discussed until I was there to puck up the truck. I had to use an app to do alot of things but it didn't work well plus I hate apps. Thats why I did it in person. I am at this moment waiting to see if I get a milage refund or if there is some charge that I am going to get. I am forced to wait and do all the leg work. It seams you have a complicated system designed to trip up customers. That leaves me feeling vulnerable with no recourse if it goes bad. I call that terable service at a premium price.

Évaluation :

5

People were kind and efficient.

Évaluation :

5

Could not read or print the receipt from the app.

Évaluation :

5

Attendant was super friendly and very helpful

Évaluation :

5

It would have been helpful to have larger trolleys for moving large heavy items.

Évaluation :

5

Very easy to book, pickup and drop off.

Évaluation :

5

Great to experience on all levels. I would use the facility again tomorrow if I had a need.

Évaluation :

5

The on line booking was not able to help accommodate getting the best room access and location for me! It required speaking with the representative at the facility!

Évaluation :

5

The staff was very polite and eager to help. They made my rental experience a pleasure.

Évaluation :

5

I always have good service with a great smile

Évaluation :

5

great service, but truck was old. A little play in the steering wheel, gear shifting sometimes slow and jerky, and windows were dirty inside. Had over 200 000 miles. Was nervous at times as I made a 160 mile round trip to Chicago

Évaluation :

5

Very good equipment at a reasonable rate.

Évaluation :

4

Once again - I never received the final invoice. This is my only complaint and it happens frequently. rec@bustersdesignteam.com

Évaluation :

5

Didn't appreciate the frequent price rising.

Évaluation :

5

I have 2 storage units with UHaul. It's been easy for move in and payment. I also have quick and easy access to supplies. It's been a great experience so far. In particular, I'm very happy with my climate controlled units. I would definitely recommend them if you need a storage unit.

Évaluation :

3

Employee never followed through for my settlement...and you sold my things. I have been homeless and that's everything I own...so thanks I won't even have a winter coat

Évaluation :

5

Very clean and well lit

Évaluation :

5

I was so very impressed with my whole experience at this particular U-Haul place. Felt extremely safe at all times. Extremely clean, the staff was more than accommodating! Will never use anyone else!

Évaluation :

5

Very nice facility. Super convenient while moving. Merci

Évaluation :

1

Very very unprofessional

Évaluation :

2

I was charged late fees even though I went in to cancel my uhaul storage unit & the representative didn't tell me I needed to take the lock off my unit after cancelling it. They said I was all set & that I could keep my keys. Highly would not recommend because they cannot communicate anything. I did not have a vehicle so I couldn't come back & take my lock with me.

Évaluation :

5

We received excellent service from the staff at U-Haul Holland. The process to rent the unit was fast and easy. The store was also a big help in selling packing materials and boxes when we came back to empty the unit.

Évaluation :

5

A+++ Storage facility! Great place to store college dorm room items over the summer! See you again next spring U-Haul Moving & Storage of Holland!!!

Évaluation :

5

Clean rental facility and during my 2 year rental not one drop of mouse droppings on my personal belongings stored here. 2nd floor rental

Évaluation :

5

Staff is knowledgeable and friendly

Évaluation :

1

Storage unit was broke into, the alarm at the building door was broke into and have pics. Also my unit system was broke into and wire tapped n have evidence of so. Something fishy is going on.

Évaluation :

5

I enjoyed my experience and I thought the staff was very kind and helpful. I was exhausted after a long day and it was pleasant to deal with folks that know moving is never fun or easy.

Évaluation :

5

Brandon was Excellent!

Évaluation :

5

Great customer service! Thank you!!

Évaluation :

5

I had a great experience with everyone working for UHaul at this location!

Évaluation :

5

Thank you for your support

Évaluation :

4

A trash can during business hours. I was moving my things out and one of my storage totes lid opened and a glass picture frame fell out and broke. I swept it up but didn't have any where to dispose of the broken glass.

Évaluation :

5

As always Caleb and Lauren are superb their service is good and very profesional and helpful, thanks for everything.

Évaluation :

5

All my belongings were well maintained in the storage unit. Knowledgeable and personable staff.

Évaluation :

5

Caleb and Lauren always have a positive attitude and willingness to help and provide excellent service.

Évaluation :

5

Appreciate the worker physically showing how everything works and where everything was located.

Évaluation :

5

Very nice experiences.

Évaluation :

5

Caleb was excellent and very good at his job and knowledgable of all aspects of U-Haul as a business .

Évaluation :

5

Straightforward. No tricks. Notified us ahead of time about price increases. Will use again.

Évaluation :

5

Everything was outstanding !!

Évaluation :

5

Staff were very easy to work with and accommodated our needs quickly and efficiently.

Évaluation :

5

Even though there was a couple issues, the staff was wonderful.

Évaluation :

5

The storage unit and rental truck were very clean and the online rentals/check in was very smooth. I would highly recommend. The only suggestion is to have the building number for our storage unit as well as the unit number.

Évaluation :

5

Every staff member I've gotten help from was very friendly and helpful. Thank you!!

Évaluation :

5

Good help on getting my personal stuff save

Évaluation :

4

Great facility, rate is a little on the high side. It will be great if there is a discount for customers that have rented U-Haul trucks previously.

Évaluation :

4

The staff were absolutely amazing, so welcoming and accommodating. The only thing I wish was different is the access hours, I would prefer there to be 24 hour access as I work 3rd shift.

Évaluation :

5

Both the manager and the assistant manager in anybody that I dealt with customer at all delightful and helpful.

Évaluation :

5

Was helpful in a time a meet?

Évaluation :

5

Very clean and No rodents. Provided carts for moving in and out.

Évaluation :

3

Staff was friendly but theSLOW response ito repairing the outside double doors and keypad was totally unacceptable. Especially on top of a premium monthly rate which is 33 % higher than nearby storage facilities offering better security. The excuse that UHaul's regional service rep was too busy to show up within a week or longer was pathetic. Good customers are then forced to vote with their feet.!

Évaluation :

5

👍

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

The place is clean and very helpful. The only thing I was disappointed in is I would've gotten a little bit bigger unit but I didn't understand the dimensions but I've never met. Everything else is fine.

Évaluation :

5

Excellent value for a climate controlled storage.

Évaluation :

5

Staff was very helpful. Particularly the man who helped me with vacating the unit. Everything was clean and well run.

Évaluation :

5

These are the best storage units I've encountered. Extremely clean, well lit, and secured.

Évaluation :

3

The storage facility building that I was renting stunk like sewage very badly. Fortunately my unit was on the third floor and didn't stink quite so bad but I would not recommend to a friend.

Évaluation :

5

The gentleman checking me in upon my return of the truck on Saturday at 4 pm was very helpful with clearing up rental discrepancies from the beginning of the day. I left the facility feeling very satisfied.

Évaluation :

5

The online experience wasn't that great but once we talked to a live individual, it was very clear and concise. It would be nice if there was a second door to load/unload in building C. Schlepping all the items down a long hallway on carts was annoying.

Évaluation :

4

Although 6 a.m to 10 p.m. accessibility seems like good amount of hours, for someone like us who lives 30+ minutes away, it's not convenient. I work in Holland but my work hours often begin before or end after storage hours. Accessibility 24 hrs would be more convenient.

Évaluation :

5

The gentleman who was working the day we came to your facility, was friendly and very helpful.

Évaluation :

1

Staff is nasty to customers.

Évaluation :

5

Move in was excellent, after moving all day the moving carts were a life saver.

Évaluation :

5

They were very helpful

Évaluation :

5

Since the time I started renting the unit until Now, I feel the smell in the facility has become worse. It smells like a porta potty in there. That is the main reason that I pulled my things out of the unit. Everything that was in my unit smelled of this porta potty sewage smell. As soon as you enter the building it is very strong. The building is secure but the smell is overwhelming and sticks to everything in those units. Family members were gagging because of the smell.

Évaluation :

4

Still waiting on a refund that is taking too long . Otherwise I will change my rating

Évaluation :

3

It was hard to contact someone at the facility at times but overall it was a good experience.

Évaluation :

5

the folks at our location were exceptional. Polite, patient and helpful. Thank you Pete Turner