Évaluations des clients U-Haul Moving & Storage of Holland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Holland

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

ROBERT ADRIAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAWN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert R.
Évaluation :

Le client n'a pas laissé de commentaire.

CRAIG GLEN R.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

Staff was extremely friendly and helpful at pick up and drop off. I was quickly in and out. My rental trailer was pretty beat up and well-used, but it did the job for a fair price.

Kip M.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVIDGORDON D.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN EDWARD C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric S.
Évaluation :

I did everything on the alp and interacted with no one.

RICHERD O.
Évaluation :

Le client n'a pas laissé de commentaire.

KENNETH WAYNE B.
Évaluation :

Should have washed the truck, said they did not have water

ROBERTLEWIS V.
Évaluation :

Le client n'a pas laissé de commentaire.

Trinidad M.
Évaluation :

Nothing everything was great even Joshua's help 👍

Scott B.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID ALBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

curt B.
Évaluation :

Everything went smoothly.

John M.
Évaluation :

From start to finish my experience was excellent

DAVID PAUL S.
Évaluation :

I tried to rent a trailer first from Jackson main location, but the guy there was very hard to deal with and basically "mean to customers". After trying to deal with him i decided to leave and just pick up a vehicle at the town I was going to to help my elderly mother move. Because of the problems with the Jackson man I was not able to transport the things home that I wanted to. But the crew in Holland was great and friendly. Highest ratings to them. Lowest ratings to Jackson store.

Ernest O.
Évaluation :

The u haul truck I was using had dr side outside mirror was loose. It would'nt stay in one spot. Everything else was excellent.EO

Leonard T.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW AARON T.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan N.
Évaluation :

Le client n'a pas laissé de commentaire.

Bria T.
Évaluation :

Took money out of my account like 100 dollars more than they should AFTER I dropped off the truck. The manager still has not called me to fix the problem. I will never use uhaul ever again.

LISA MARIE A.
Évaluation :

I have never rented a uhaul before so have nothing to compare it to but the overall experience was fine.

SUZANNE EILEEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

This is the best U-Haul location I have ever seen!!! Employees very helpful and courteous, premises was in great shape, return ‘tent' very helpful, and equipment they had at location organized and clean. This location should be an example for others!

KRISTI LEIGH D.
Évaluation :

He mentioned that the hitch on the trailer was broken and needed to be replaced.

RUTHANN HOPE K.
Évaluation :

Andrew is always helpful and friendly. I hope I got his name right. Thank you!

Marissa G.
Évaluation :

The girl working was friendly and helpful.

Anthony C.
Évaluation :

Le client n'a pas laissé de commentaire.

John M. | Premières impressions |
Évaluation :

Everything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.

David E.
Évaluation :

Le client n'a pas laissé de commentaire.

John A.
Évaluation :

Joshua was very helpful with both picking up and returning the trailer. Thank you!

Gloriamaria L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARGUERITE B.
Évaluation :

please place a sticker on the steering wheel to remind the driver to check in before leaving! I completely forgot and got lost in all the other memos on the dash. One of the steering wheel will ensure that is done.

JAMES ROBERT M.
Évaluation :

Le client n'a pas laissé de commentaire.

Whitney E.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristen S.
Évaluation :

Le client n'a pas laissé de commentaire.

Samantha S.
Évaluation :

The gentleman who helped us check in the truck was amazing! Very friendly and helpful!

Brandon H.
Évaluation :

Charged for an extra day when I was just an hour later then drop-off, after being told that was fine and no charge would occur.

Jeffrey K.
Évaluation :

Chain hooking trailer did fall off during drive back which is a safety concern

Richarddean W.
Évaluation :

Le client n'a pas laissé de commentaire.

Karla B.
Évaluation :

Le client n'a pas laissé de commentaire.

Brentalan K.
Évaluation :

Great employees

Matthew G.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK ALDEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

TIFFANY MARIE V.
Évaluation :

L

phillip c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY CURTIS M.
Évaluation :

Had an issue with gas gauge and fuel usage. Only drove 44 miles, but vehicle required nearly 9 gallons of fuel. I asked for consideration of the fuel expense upon returning the vehicle, was referred to the manager but received no response.

Robert H.
Évaluation :

Le client n'a pas laissé de commentaire.

Laurel B. | Expérience générale |
Évaluation :

The staff was great anytime I went in

Manuel R.
Évaluation :

The Staff did a Great Job.Made it very easy.

Kyle B. | Expérience générale |
Évaluation :

Only improvement maybe is one employee interaction came across as slightly aggressive

Luke L.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSS MONROE M.
Évaluation :

Great service from the beginning to the drop off.

mark H.
Évaluation :

Got charged for extra day, turned it in on the day it was due, was never told it had to be at the time of rental or it's a $40 charge

PHILIP R K.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

EUGENEPATRICK R.
Évaluation :

Very friendly, easy to work with, and clearly communicated all necessary information.

CHRISTINEF H.
Évaluation :

Better communication between employees concerning handing off one shift to another ( notes regarding conversations with customers)..

TOBIAS EMANUAL T.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin H.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL TODD M.
Évaluation :

The staff was very friendly and helpful. Truck in great condition. We ordered extra furniture covers but did not get them. Luckily we did not need them and were credited appropriately. The only item of concern was we were charged $5 for furniture covers we never used. We did not break the seal on the bag in the truck. We were told it would be taken off the billing but were charged anyway.

JAIME DAVID B.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL THOMAS P.
Évaluation :

All good

Zachary L.
Évaluation :

Le client n'a pas laissé de commentaire.

DARRIN JAMES S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES ANDREW B.
Évaluation :

Nothing... Top notch service!!!!

Derek C.
Évaluation :

Le client n'a pas laissé de commentaire.

Anita C.
Évaluation :

Le client n'a pas laissé de commentaire.

EUGENE RICHARD H.
Évaluation :

The staff were all wearing masks but one had his not covering his nose and then totally removed it for a brief period while talking to one of his coworkers.

JEREMY JASON C.
Évaluation :

Very helpful. I had to cancel my order at the location then came back 20 minutes late to re do the exact same order. They were very nice

JACQUELYN SUE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick C. | Premières impressions |
Évaluation :

The man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.

KEITH GENE K.
Évaluation :

Le client n'a pas laissé de commentaire.

O T.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald L.
Évaluation :

Le client n'a pas laissé de commentaire.

Joni C.
Évaluation :

Nothing

JONI C.
Évaluation :

Nothing

Randall B.
Évaluation :

While I said the personnel was not helpful, ir really was a matter that I had to find someone and when I did I wasn't sure what I had to do. Anyway, it all worked out rather efficiently, so I would recommend this place.

Prescott S.
Évaluation :

Very organized and well kept facility. The person who took care of me (Andrew I think) did a great job helping unhitch the trailer.

Jerome W.
Évaluation :

Everything worked out very well. Did not notice anything requiring improvement.

LUCIA ANGLITA A.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark T. | Expérience générale |
Évaluation :

Quite happy with my experience at this location

BALAMURUHAN A.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM PAUL O.
Évaluation :

Le client n'a pas laissé de commentaire.

Yatin B.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTYK S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSEPH STANLEY M.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL LEROY V.
Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN TODD W.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARI M.
Évaluation :

Service was great. Staff was SUPER helpful and kind!! Great experience.

rudolf O.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM MICHAEL T.
Évaluation :

Le client n'a pas laissé de commentaire.

DOUGLAS D.
Évaluation :

Truck did not have cruise control, that would have made a difference over a long drive

RYAN GENE S.
Évaluation :

Le client n'a pas laissé de commentaire.

mike e. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jessica B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandy M.
Évaluation :

The 15-foot truck I rented and drove from Holland, Michigan to Austin, Texas looked clean and well maintained when I picked it up. Unfortunately, once I got on the highway headed to Texas and my speed reached or went above 65 - 70 miles an hour, there was a very annoying, high-pitched whistle which occurred, emanating from the corner of the driver's-side windshield. Hopefully this can be addressed and fixed before anyone else has to endure such agony during a 24-hour drive/move in the future. In addition, the air conditioning was not reliable either. All of a sudden we would realize the temperature was escalating in the cab, only to find the a/c was no longer functioning at all! We found that if we shut everything off, turned it back on, and played with the dials for a while, eventually we could get it to kick back on. Not ideal!

deone M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mike E.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY FRANK A.
Évaluation :

Mr. Bolt was a great advisor. Very happy with his customer service.

RANDYLEE H.
Évaluation :

Le client n'a pas laissé de commentaire.

NANCY OOSTING W.
Évaluation :

All good!

Stephanie N.
Évaluation :

Always a great experience at this location.Ive rented a truck probably 10 times this year for various moves and always pleased

mike e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

REYNA R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tasha F. | Premières impressions |
Évaluation :

Staff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!

Michael M. | Expérience générale |
Évaluation :

Great place to store your stuff. Climate controlled and clean.

MARY F. | Premières impressions |
Évaluation :

I forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.

Maria O. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

steven w. | Expérience générale |
Évaluation :

U-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.

SANDRA KAY G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David D. | Online Move In |
Évaluation :

I reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.

SANDRA KAY G. | Premières impressions |
Évaluation :

Had trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator

Michelle L. | Expérience générale |
Évaluation :

The check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.

DEBORAH B. | Premières impressions |
Évaluation :

Thank You for making this easy!

Susan W. | Premières impressions |
Évaluation :

The access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.

Becki h. | Premières impressions |
Évaluation :

Staff was very helpful!! Love the cleanliness!!

Michelle L. | Expérience générale |
Évaluation :

I had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Thank you.

steven w. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

danny l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

danny l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

danny l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

DANNY L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sandy G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bob D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marie R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Vanessa S. | Online Move In |
Évaluation :

Very convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.

Jimmy P. | Premières impressions |
Évaluation :

Clean, fast, curtious and knowledgable

gabriela s. | Premières impressions |
Évaluation :

Friendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage

Richard W. | Expérience générale |
Évaluation :

outstanding service and trouble free experience

Barbara M. | Expérience générale |
Évaluation :

Excellent service, very friendly and helpful from all employees

jodi n. | Expérience générale |
Évaluation :

Great crew all of them!!!!

Jodi N. | Expérience générale |
Évaluation :

So happy with staff!!!!

Richard W. | Premières impressions |
Évaluation :

Flawless and quick service, front to back.

Barbara M. | Premières impressions |
Évaluation :

Wonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future

keith b. | Premières impressions |
Évaluation :

Rosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!

Eugene P. | Expérience générale |
Évaluation :

My apologies (again) for the behavior of Ms. Binaku

Andrew B. | Expérience générale |
Évaluation :

Day was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!

josh b. | Expérience générale |
Évaluation :

Made storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.

Andrew B. | Premières impressions |
Évaluation :

Great service!! Very friendly workers.

melissa h. | Premières impressions |
Évaluation :

Everyone was very nice and went above and beyond to meet needs and exceed expectations.

Prathika S. | Expérience générale |
Évaluation :

I would definitely recommend it if you want a good storage area when your moving to a new place! Great experience

terry d. | Premières impressions |
Évaluation :

The young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals

Prathika S. | Premières impressions |
Évaluation :

I loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!

Caroline S. | Premières impressions |
Évaluation :

Very helpful, professional! Clean!

PATRICK C. | Expérience générale |
Évaluation :

Easy to deal with. Lots of options. Good selection of moving supplies.

Barbara V. | Expérience générale |
Évaluation :

I was pleased with my storage unit.

brian m. | Premières impressions |
Évaluation :

Everyone was friendly and helpful. Thanks.

Susan W. | Premières impressions |
Évaluation :

Day and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.

Victor T. | Premières impressions |
Évaluation :

Personal not trained! Manager had to do the paperwork.

Non reviews have been submitted for this location.

Retour
Haut de la page