Everything was excellent!
PAMELA BCustomer Reviews for U-Haul Moving & Storage of Holland
Testimonials From Recent Customers
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Very nice experience
MARY FVery kind, very helpful, easy transaction
TRACY DTrailer had four wheels. Tire pressure was 65, 65, 44, and 10 lbs. This could have dangerous if I had not checked.
BRUCE MThis was second trailer I had to rent and pay for. Original choice was car hauler based on the online description. I indicated I was moving a golf cart, and even though it stated it would work it did not! No way a car hauler could haul a golf cart. Anyhow, drove 60 miles only to find it would not work. Drove back to uhaul, explained what happened and asked if I could swap for one that worked. Was told sorry since it left the lot no swap and full price for this one. Have used uhaul many times, and this was not good customer service.
DAVID VThe trailer looked new and worked great!
Daniel VWonderful facility, very easy check in.
Richard SOn line reservation said the trailer is rented would haul a golf cart. Drove 60 miles to pick up cart and trailor would not work because of distance in floor rails. Returned to pickup, explained what happened and asked to swap trailers. Was told I needed to pay a second rental fee. I feel under the circumstances I should have been given credit for rental. Very obvious that a car hauler would not transport a golf cart as explained on reservation
DAVID VPickup and drop off process is terrible. Way too many steps to complete.
Mark LTruck stored outside and there was frost build up on windows. Had to run vehicle for a while before able to see through windows. Maybe you can check in future to see if this needs being address before reserved pick- up time.
KEITH VLovely customer service at the Holland, MI location. I have forgotten the employees name but was kind, helpful, competent and professional. Employees are why customers give positive reviews and negative ones, nearly always. Give your employee our compliments, please. We have already referred one friend secondary to this employee
SHAI LGreat customer service!
ANTHONY LThis was the best experience ever!! I love you guys!
PAMELA BThe truck was clean, yes. But the steering was way out of alignment. And the truck was wandering at 65 miles an hour on the highway. I had to make constant steering corrections. Also, the power steering pump winds real bad upon start up when turning the wheel. Also, I'm not sure if the suspension is completely shot on this truck, but it shook really bad while driving both loaded and empty it almost made me sick while driving. I've used this size of truck twice in the past and I've never had it been this bouncy. Unit probably needs some serious maintenance.
JONATHAN CThey were very nice professional and treated us very well. Great job.
BRIAN Gthis truck leaked on the right side, front and back otherwise it was clean
BRENDA CKevin was friendly and moved efficiently to get me in and out quickly. This is one of the best U-Haul dealers I have dealt with.
KEVIN SIt was a great experience, only thing was that waiting to be serviced was a little long. Employee was great!
BRIAN VClassic bate and switch. You quote one price on-line then after use the cost went up $100. The box van i used was worn completely out and was fine for an in town job. This shouldnt go on a long distance move.
BEN SSuper Professional and solid equipment
STEPHEN CI picked up a trailer to move a car and could not get it on trailer took it back within 35 min and did not use it at all. they would not give money back because it wouldn't work. they said once it leaves lot your stuck with paying for it.
ROBERT SIt was not clear when I moved in that I had to use the locks for the storage unit. I was told that the locks were available for me to use, but not that they were required. I would have liked that to be more clear upon move in.
nick s | Expérience généraleLongtime storage and truck/trailer equipment customer at this location. Always excellent experience with staff,service, and equipment. Je les recommande fortement.
MICHAEL YNo improvements needed - helpful and friendly staff!
MARK CThe staff are very nice and helpful. The building is very nice and clean.
VICTORIA A | Premières impressionsThe entire process was very quick and easy. Being able to do everything online was super nice too. Prices are comparable to other places around town and the facility itself was extremely clean, well-maintained, and secure. I would absolutely recommend U-Haul the anyone looking for a storage unit!
Benjamin R | Déménagement en ligneThe truck was brand new, 1 175 miles on it. Handles great, did everything I needed.
DELBERT MWe had a wonderful experience and everyone was so helpful with changes and communication! I will recommend to everyone in the future!
Jennifer CFriendly staff. Easy check in and check out. The truck I rented might need a new transmission because the downshift around 25-ish mph was BRUTAL and the cargo area wasn't steeped out. But overall positive experience.
JONATHAN TWe did the self checkout and they charged us an extra $10 for gas when we put the right amount back in !
Hannah M | Premières impressionsAll of your agents and representatives were extremely helpful and above and beyond to ensure I had what I needed and was satisfied with my accommodation's, service was friendly and professional. Thank you U-Haul team for your help
PAMALA L | Premières impressionsWe had Goodfoot movers load and unload out items and they were excellent I would recommend them all day long. Merci
DENNIS BTodo muy bien y un excelente servicio
JAYSON ALauren and her whole entire team are phenomenal
RYAN SVery Happy
DENNIS BThe rental was too expensive
SHAAN HStore closed when equipment was dropped off.
TROY DStill unable to arm / disarm my unit when coming and going. Reached out to the facility and they said they'd take care of it and to my knowledge they still haven't.
Ana G | Déménagement en ligneHave more convenient drop off locations closer to home. South Haven Mi 49090-9505
JUAN JThe staff was friendly to work with and very customer focused.
KEITH DThe vans transmission was horrible!! It took forever to shift from gear to gear! It felt like I was going to blow it up!
KURT ATrailer did not tow nice. Had a terrible shake every time you came to a stop and when started moving. Made for an unpleasant drive home.
BREN HGreat Service with a Smile.
DENNIS HThe Holland location is very clean and both pickup and drop off went seamlessly. I would recommend this location for your truck rental needs.
RANDALL KEverything went well. Renting was easy. The truck was a little dinged up but ran and functioned well.
STEVEN DVery fast handoff of the vehicle and very nice and polite.
PETER SThe trailer was in really good shape but I found that the brakes didn't work the best,, YOUR APP SUCKED took me over 30 minutes to figure out how to navigate your site to check my trailer back in
TIMOTHY SExcellent amenities and personnel. Very helpful.
Randall HGreat experience. Fastest I've ever been able to pick up equipment and return was just as quick and easy.
Paul LCaleb was great. He really listened to my goals, clearly explained my options, was very cordial, and very efficient. :)
Kryn N | Expérience généraleVery convenient for my Hope College student to store their items between school years!
Kelley B | Expérience généraleYour reservation specialist promised a 10x 15 unit. We secured our reservation with a credit card. We arrived and they were expecting us but only had 5x10 units. Arriving on a Sat at 4pm meant your system was unavailable to allow 3 units to be combined. Our moving truck driver managed to fit things in but without any chance of access in the future. I believe I was the victim of bait and switch and you put your local GM in an untenable situation. 3 small units is not the same. You should commend your staff for handling a very upset customer well. Then today I got an email that I missed my check it. Your centralized system is not well regarded.
Paul R | Premières impressionsMerci
CODY J | Premières impressionsYou didn't have large enough units available for us so we ended up with three smaller units of 5 x 10, 10 x 10, and a 10 x 15, unfortunately you don't have any promotions giving anybody a deal when they use multiple units. That would be my biggest complaint.
elaine m | Premières impressionsThe staff at the Holland site were spectacular. I had to phone in a change in my rental after working hours and the staff member at the call center (Corey) was great.
Ken M | Premières impressionsWe used Uhaul to store our household things for 3 years. Uhaul staff were always friendly and our stuff was always safe and secure. We also rented Uhaul trucks multiple times - always a great experience with clean trucks that ran well. Uhaul definitely was a positive contributor to our lengthy moving process over more than 3 years.
THEODORE A | Expérience généraleUpon arrival we were not greeted, and then given our paperwork with no explanation or where the truck I rented was. The General Manager was working Stephanie I believe. Did not help with information or how to locate our rental. Which I may add is absolutely unnecessary. How is it the paying customer has to locate their rental, and then continue the process of completing the rental agreement. I personally will not come to this location again, due to the lack of communication with picking and dropping off rentals.
Nina G | Expérience généraleI always count on U-Haul!!!
RENNETTE R | Expérience généraleClean, nice storage units and very friendly staff
David O | Expérience généraleMoved out of a storage unit, and was charged again for another month. No response from management, no help. Had to call customer service 4 times, and still got nowhere. Still waiting to get my money back
Jamie H | Expérience généraleClean, safe, convenient location. Rates held steady for the 9 months we used them, unlike a facility that we used before ( Bo*rs) that raised their rates every 3 months
Janita R | Expérience généraleI have used a lot of uhauls in my years of living and hands down the one in Holland is the best.
Laura L | Expérience généraleEverything was good except when I went to the storage unit, I went to put the pin in and it said not checked in. Don't know why
James B | Déménagement en ligneSmooth easy online move-in process & simple auto pay process. Fantastic
Kelley B | Déménagement en ligneEverything was great … but I did not understand the PIN / access code procedure to "arm" my unit. A kind bystander explained it to me and then I double backed to "check in" for clarification. But the unit cleanliness, on line check in etc were great. Also a great location
Andrea M | Déménagement en ligneVery knowledgeable person and kind
CRAIG L | Premières impressionsAbsolutely loved my storage unit at uhaul. I like the fact it was climate controlled and the whole place was very clean
Linda S | Expérience généraleEasy returns easy storage rental top notch facilities
Laura L | Premières impressionsI had a very positive experience and the service tech who assisted me with the storage rental was fantastic - very knowledgeable and super helpful. Highly recommend all the way around. 10/10
patricia c | Premières impressionsHi, I am unsure which unit you are referring to. I wished the hours of access went later, and the office had another hour or two at night, although I understand staffing to accommodate might be a struggle. Thanks, Stephanie P.S. The employees and manager at Holland MI location were quite kind, understanding, helpful and patient.
stephanie Y | Expérience généraleI really can't remember who helped my check out but it was in holland on Lakewood blvd I believe he was very nice and so helpful, I had the best experience he went above and beyond to help us. I wish I could remember his name.
Jimmy O | Premières impressionsGave me a lot of issues when closing my account.
CAMERON J | Expérience généralePicked up a U-Haul earlier that day staff was very nice & helpful, ran into a problem dropping off the U-Haul & was treated fairly & the staff had no problem helping. The U-Haul storage unit came with a lock & the building was clean!
Destiny W | Déménagement en ligneI appreciated the climate control storage units as well as having the truck rentals for my needs. Merci encore.
souriphanh c | Expérience généraleThe best uhall i have ever delt with thank you .
mark b | Expérience généraleClean, well-lit, and the use of moving carts at no additional charge helped us tremendously.
LEA N | Premières impressionsCaleb is the BEST!
Rachel B | Expérience généraleVery helpful staff that guided me through the process and helped me get a previous balance paid as I was unaware of it. Very patient and nice. Also throughly explained how to access my storage unit.
Kye B | Premières impressionsThe drive-in loading bay was a life saver in this blizzard. The free loading carts were a cherry on top.
Nathan Z | Déménagement en ligneThank u for 1st months rent free . I will tell friends n family
dahlia c | Premières impressionsNicole was very helpful
rita k | Premières impressionsThe building as always immaculate! The lady who takes care of the facility was professional, friendly, hard working and went above and beyond to al says keep the floors sweet, all areas clean and orderly and the entire facility smoothly running.
Debra W | Expérience généraleNice clean place
jake h | Premières impressionsIve rented two units and I'd repeat my business if needed. The most recent had mouse droppings and the smallest amount of water damage. I forgot to mention it to staff as we checked out. No damage large enough for insurance claim. The staff was always sooo kind and helpful. I can't express this enough. The units were spotless and well maintained. I felt good knowing my property was secured for 2 years. Merci.
Robin S | Expérience généraleIt would have been helpful to have larger trolleys for moving large heavy items.
melissa H | Premières impressionsGreat to experience on all levels. I would use the facility again tomorrow if I had a need.
richard s | Expérience généraleThe on line booking was not able to help accommodate getting the best room access and location for me! It required speaking with the representative at the facility!
Aronold B | Déménagement en ligneDidn't appreciate the frequent price rising.
Max R | Expérience généraleI have 2 storage units with UHaul. It's been easy for move in and payment. I also have quick and easy access to supplies. It's been a great experience so far. In particular, I'm very happy with my climate controlled units. I would definitely recommend them if you need a storage unit.
Emmy R | Déménagement en ligneEmployee never followed through for my settlement...and you sold my things. I have been homeless and that's everything I own...so thanks I won't even have a winter coat
Scott M | Expérience généraleVery clean and well lit
Orlando M | Expérience généraleI was so very impressed with my whole experience at this particular U-Haul place. Felt extremely safe at all times. Extremely clean, the staff was more than accommodating! Will never use anyone else!
Sandra H | Expérience généraleVery nice facility. Super convenient while moving. Merci
William P | Expérience généraleVery very unprofessional
Tammy O | Expérience généraleI was charged late fees even though I went in to cancel my uhaul storage unit & the representative didn't tell me I needed to take the lock off my unit after cancelling it. They said I was all set & that I could keep my keys. Highly would not recommend because they cannot communicate anything. I did not have a vehicle so I couldn't come back & take my lock with me.
Hannah D | Expérience généraleWe received excellent service from the staff at U-Haul Holland. The process to rent the unit was fast and easy. The store was also a big help in selling packing materials and boxes when we came back to empty the unit.
steven s | Expérience généraleA+++ Storage facility! Great place to store college dorm room items over the summer! See you again next spring U-Haul Moving & Storage of Holland!!!
Kelley B | Expérience généraleClean rental facility and during my 2 year rental not one drop of mouse droppings on my personal belongings stored here. 2nd floor rental
Jason H | Expérience généraleStaff is knowledgeable and friendly
natasha p | Premières impressionsStorage unit was broke into, the alarm at the building door was broke into and have pics. Also my unit system was broke into and wire tapped n have evidence of so. Something fishy is going on.
Cary D | Expérience généraleI enjoyed my experience and I thought the staff was very kind and helpful. I was exhausted after a long day and it was pleasant to deal with folks that know moving is never fun or easy.
Sorin P | Premières impressionsBrandon was Excellent!
kristIn G | Premières impressionsGreat customer service! Thank you!!
Maria P | Expérience généraleI had a great experience with everyone working for UHaul at this location!
PEGGY A | Expérience généraleThank you for your support
nipu b | Expérience généraleA trash can during business hours. I was moving my things out and one of my storage totes lid opened and a glass picture frame fell out and broke. I swept it up but didn't have any where to dispose of the broken glass.
ALICE M | Expérience généraleAs always Caleb and Lauren are superb their service is good and very profesional and helpful, thanks for everything.
Luis d | Expérience généraleAll my belongings were well maintained in the storage unit. Knowledgeable and personable staff.
Barbara H | Expérience généraleCaleb and Lauren always have a positive attitude and willingness to help and provide excellent service.
Luis d | Premières impressionsAppreciate the worker physically showing how everything works and where everything was located.
Catherine H | Premières impressionsVery nice experiences.
Duane S | Expérience généraleCaleb was excellent and very good at his job and knowledgable of all aspects of U-Haul as a business .
anthony g | Premières impressionsStraightforward. No tricks. Notified us ahead of time about price increases. Will use again.
Jonathan P | Expérience généraleEverything was outstanding !!
Elisa N | Expérience généraleStaff were very easy to work with and accommodated our needs quickly and efficiently.
Donald V | Expérience généraleEven though there was a couple issues, the staff was wonderful.
Kelly P | Déménagement en ligneThe storage unit and rental truck were very clean and the online rentals/check in was very smooth. I would highly recommend. The only suggestion is to have the building number for our storage unit as well as the unit number.
Taylor C | Déménagement en ligneEvery staff member I've gotten help from was very friendly and helpful. Thank you!!
kim l | Expérience généraleGood help on getting my personal stuff save
Jesus M | Expérience généraleGreat facility, rate is a little on the high side. It will be great if there is a discount for customers that have rented U-Haul trucks previously.
Rodrigo S | Déménagement en ligneThe staff were absolutely amazing, so welcoming and accommodating. The only thing I wish was different is the access hours, I would prefer there to be 24 hour access as I work 3rd shift.
matthew g | Premières impressionsBoth the manager and the assistant manager in anybody that I dealt with customer at all delightful and helpful.
Latonya W | Expérience généraleWas helpful in a time a meet?
Latonya W | Expérience généraleVery clean and No rodents. Provided carts for moving in and out.
Kathy A | Expérience généraleStaff was friendly but theSLOW response ito repairing the outside double doors and keypad was totally unacceptable. Especially on top of a premium monthly rate which is 33 % higher than nearby storage facilities offering better security. The excuse that UHaul's regional service rep was too busy to show up within a week or longer was pathetic. Good customers are then forced to vote with their feet.!
BRUCE L | Expérience générale👍
Ryan V | Déménagement en ligneVery friendly and helpful staff.
DERRICK g | Expérience généraleThe place is clean and very helpful. The only thing I was disappointed in is I would've gotten a little bit bigger unit but I didn't understand the dimensions but I've never met. Everything else is fine.
Christina F | Premières impressionsExcellent value for a climate controlled storage.
Joshua D | Expérience généraleStaff was very helpful. Particularly the man who helped me with vacating the unit. Everything was clean and well run.
Danielle V | Expérience généraleThese are the best storage units I've encountered. Extremely clean, well lit, and secured.
Lakeshore E | Expérience généraleThe storage facility building that I was renting stunk like sewage very badly. Fortunately my unit was on the third floor and didn't stink quite so bad but I would not recommend to a friend.
ED m | Expérience généraleThe gentleman checking me in upon my return of the truck on Saturday at 4 pm was very helpful with clearing up rental discrepancies from the beginning of the day. I left the facility feeling very satisfied.
ROSALIE J | Expérience généraleThe online experience wasn't that great but once we talked to a live individual, it was very clear and concise. It would be nice if there was a second door to load/unload in building C. Schlepping all the items down a long hallway on carts was annoying.
Darren M | Déménagement en ligneAlthough 6 a.m to 10 p.m. accessibility seems like good amount of hours, for someone like us who lives 30+ minutes away, it's not convenient. I work in Holland but my work hours often begin before or end after storage hours. Accessibility 24 hrs would be more convenient.
Alejandro G | Expérience généraleThe gentleman who was working the day we came to your facility, was friendly and very helpful.
Colleen F | Premières impressionsStaff is nasty to customers.
Debra H | Expérience généraleMove in was excellent, after moving all day the moving carts were a life saver.
Vicki D | Premières impressionsThey were very helpful
VARZELLA P | Expérience généraleSince the time I started renting the unit until Now, I feel the smell in the facility has become worse. It smells like a porta potty in there. That is the main reason that I pulled my things out of the unit. Everything that was in my unit smelled of this porta potty sewage smell. As soon as you enter the building it is very strong. The building is secure but the smell is overwhelming and sticks to everything in those units. Family members were gagging because of the smell.
Travis D | Expérience généraleStill waiting on a refund that is taking too long . Otherwise I will change my rating
Bob D | Expérience généraleIt was hard to contact someone at the facility at times but overall it was a good experience.
Lasheay D | Expérience généralethe folks at our location were exceptional. Polite, patient and helpful. Thank you Pete Turner
Peter T | Expérience généraleOur two years storing there were smooth and easy. When we finally removed our belongings, some (the wooden dining room table and the wooden parts on the couch and love seat) did have some white fuzzy mold on them from the humidity.
Amber S | Expérience généraleNo hassle, easy, clean, reasonably priced storage.
AAron c | Expérience généraleThis unit was considerably more expensive than other units available to our organization which is why we decided to move out.
Judi H | Expérience généraleInconvenience with hours and the drain pipe smell outside the facility
Celso M | Expérience générale100 % would recommend. Very grateful!!!!
Rachel B | Déménagement en ligneThe inability to prorate monthly storage needs to be reviewed.
loren s | Expérience généraleVery nice place Could eat off the floors Appreciate all of the security
adele d | Premières impressionsThe storage unit met my expectations but the office was way understaffed. I waited 45 minutes and was the second person in line. It was by no means the employee's fault. She was working as fast as she could but was obviously needing some. The process probably would have been streamlined if I was able to do any of the things the app advertised as perks. For example, the app suggested that I should just check-in online but this was not actually possible.
Emma M | Premières impressionsBoth trucks I rented had issues. One wouldn't start for about a half hour and one had a dead battery. Communication between LLC to provide otr service was poor and lackluster. Also I paid my storage bill 5 days before I moved and emptied it bit couldn't be prorated for 25 days I didn't use it. Sounds pretty scummy. At least add it to others who lost their stuff during tough times. Should heard the aholes that were taking the locks off people property. No shame. No heart. Just spoiled greedy young men all about the dollar. Sad.
CHAD R | Expérience généraleThe only bad thing I have to say is the alarm kept going off on my unit no matter if I was checked in or not
andres r | Expérience généraleNeed more workers
Keeva T | Premières impressionsNa
Latonya W | Premières impressionsBest customer experience in a long time
JEFF S | Expérience généraleprice to high u said rates going up so i left
david e | Expérience généraleLauren was fabulous
RUDOLF K | Premières impressionsManager is a RUDE wenchALONG WITH THE STAFF
KENNETH W | Expérience généraleFacility was great and served all needs.
Patrick R | Expérience généraleClean and fairly priced
Sion G | Expérience généraleThe first person that got my me started with my storage, max security card, she could have been a lot more friendly. Other than that it was an alright experience. Not sure if I was supposed to get any deposit or refund back but yeah ..
VICTORIA L | Premières impressionsThis facility does not have a transfer 1st month free option. :(
Norma B | Expérience généraleVery good stafg
VARZELLA P | Premières impressionsThere are always people that come in and out that disregard the alarm completely. There was a man and a woman moving in tonight on the 3rd floor that kept setting off the alarm while we were trying to move in with a blaring alarm going off so loud we couldn't talk to eachother. I told the man he had to also put his code in the after hours one and he did not care, he just said he "bypasses it" meanwhile I got a migraine from. The alarm he kept setting off and not caring about it at all. How is the facility safe if that is allowed to happen? We had to stop unloading the truck before we were done because I got such a bad migraine amd now I have to take another day off and probably have to pay for another day to unload the truck. Which I now have to do by myself because my husband will be at work.
Jennifer K | Premières impressionsThe process of moving in was incredibly convenient, staff exceptionally helpful, and just an overall highly positive experience. Thank you all for making a stressful move a lot less stressful!
Robert C | Premières impressionsGreat place but still waiting on my refund besides that it’s a great place
Carmen E | Expérience généraleVery helpful and kind. Amazing service
April N | Premières impressionsExperience renting the storage unit was rough. The fellow checking me in was difficult to understand, didn't explain things clearly and had to be corrected on several items. Indeed, after I received my check out paperwork noticed he even typed in my home address wrong despite having my drivers license to reference. The unit itself was clean and carts to borrow are a nice touch. The limiting hours for access make it challenging though. Check out was easy and convenient. Perhaps consider a simple 2-3 minute professional recorded video to orient new folks to make it more clear and concise. Everyone was friendly except this fellow; hence, the comment all were friendly…except this one. Experience renting the truck was quite smooth and persons checking me in and out was good though. Overall I'd use them again…please consider making signing up for storage units easier and more clear.
ROBERT S | Expérience généraleEveryone was great that we dealt with and we are very happy with the service we received.
Audrey G | Expérience généraleAucun
Donnie L | Expérience généraleGreat staff, easy to use, clean and well-lit. Fortement recommandé!
Gregory B | Premières impressionsThe person working was wonderful. She was pleasant and professional and made the process easy and enjoyable.
Michael D | Premières impressionsPerfect!!
JOSE A | Expérience généraleAmazing staff, always with great attitude and eager to help the customers, Lauren the Manager is very helpful and all the U Haul staff are very professionals! Thanks for your kindness and help me!! You guys deserve a 10++++++
Maria P | Expérience généraleVery ice and easy to work with
BALTAZAR P | Premières impressionsAdam at the desk was exceptionally kind and helpful, he went above and beyond to help us get the correct size unit even right as it was time too close, he really gave great service and deserves to be recognized. We will definitely recommend.
Andrea H | Premières impressionsSetting up the unit and activating our access card was a long process. It was done incorrectly. Finding and getting the correct unit was an ordeal. It took three tries to get us the correct unit that we paid for. Eventually, it was sorted out. Also, three times auto-pay was not complete and we were locked out for no reason. We may recommend U-Haul to others.
FRANCE C | Expérience généraleHelpful staff, very clean and organized everywhere.
HEATHER A | Premières impressionsWe had two 10x10x15 climate controlled units for 6 months than one for and additional 6 months. I would give the facility an A+ rating
Michael M | Expérience générale24 hour axcess and ADA preference would be NICE. I MENTIONED my ADA requirement while renting but found myself wheeling this long cart halfway down narrow passage to a tiny unit. The first month was free (that's a1st in 30 years requently renting multiple days!!! Never a mention of 1st month free unlike most storagevfacilities.) HOWEVER had to return with my vehicle still half loaded due to the pain and stress of getting locked in by 10pm. I'm not DISPUTING here. I will request for a more optimal location as Caleb was very helpful curious and professional. Merci.
Norma B | Premières impressionsVery kind and helpful staff .... place was exceptionally clean.
THEODORE A | Premières impressionsQuick and efficient, excellent clean facilities
David R | Expérience généraleI would definitely reconnect this facility. I rented 3 units for over a year and never had any issues problems or concerns!! Great people!!
Felix M | Expérience généraleTodo muy bien
LINDA P | Premières impressionsSecurity did not work. On several occasions when I swiped my unit card, the security system was not working. Why advertise a secure facility if you can't keep the security system working? The round locks, which are required by UHaul, which I bought from UHaul, are extremely hard to open and close once they are attached to the unit latch. I had to get an employee to open a lock after several people tried and failed to open it. The employee said there was a "trick" to opening them. There is only one elevator to upper floors which is problematic when two or more people need to move in or out, which happened when I moved out. Since movers charge by the 1/4 hour, having one elevator cost me money. The biggest issue is that you do not prorate monthly charges. I moved out 9/9 but had to pay through 9/30. PLEASE rent out my units so I can get some money back. On the plus side, the entire facility is clean and well lit.
julie s | Expérience généraleCaleb and Lauren excellent service and courtesy 5 🌟 .
Luis d | Expérience généraleCustomer service was excellent and very kind and friendly. Very clean place and definitely would recommend family and friends to you.
stephany M | Premières impressionsGreat staff. Great facilities and very easy to work with. Awesome everyone.
Pedro C | Expérience généraleGreat facility- very clean and efficient, great staff
Lisa K | Expérience généraleThe entire move in experience seemed much more complicated than I would’ve expected but everything worked out.
Sarah K | Expérience généraleAppreciate available carts, elevator & air conditioning in storage facility. Unit was clean. Online experience could be better. We reserved two 10x10 units which turned out to be four 5x10 units with walls between them. Fortunately they had a 10x15 available to rent (for more money) to replace one of the 10x10 in order to meet our needs.
Melody V | Premières impressionsStorage side of things was great. Temp controlled, security and a convenient drive up garage you're free to use. I had to wait 30 minutes in line to inform them we had moved out and to finalize things. Overall good service. But like many places, currently understaffed.
Steve O | Expérience généraleEvery things are really nice. We had an excellent experience with climate control Uhaul storage !
Linh P | Expérience généraleDifferently would tell my friends and family
Brandy E | Expérience généraleWe rented when the building opened. It is a well designed building with ample lighting, with plenty of carts to move belongings in and out of unit. It also has two bays to back into to load during any weather conditions. It is cleaned frequently. Very friendly staff and support staff
barbara D | Expérience généraleThe staff was very accommodating, and helpful. The website and communications were very confusing and inconsistent. The Holland facility was very nice and clean!
Donald B | Expérience généraleMany people have said this of your lakeshore location. Please get some more regular trucks available. Like the Ford F-150 size. Another thing most people wait 20 minutes to see a cashier. You need more help at this location esp in summer. Holland a summer town.
Diane D | Expérience généraleGreat place, but a bit understaffed, standing in line for quite a while to get helped.
Rojelio B | Premières impressionsHad a difficult time with the website when I returned the truck.
Theresa P | Premières impressionsGreat service
benjamin e | Premières impressionsOutstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.
Tom F | Expérience généraleAssistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.
Jason M | Premières impressionsHad my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.
john s | Premières impressionsPre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.
Charlotte S | Premières impressionsIt was a great place! Thank you so much! Keep it up! :)
lindsay b | Expérience généraleQuick fast and easy to take care of bysiness
Sorin P | Expérience généraleMr Hall was very nice and helpful!
Sandra Q | Premières impressionsI love the storage units and buildings. Will make sure I recommend!
Jeffrey H | Expérience généraleThis facility is great. If I ever need storage again, I'm coming here.
Brandon K | Expérience généraleStaff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.
Dave H | Premières impressionsWish the access times stayed open 24/7
charlotte c | Premières impressionsVery helpful staff and clean, dry, and convenient location
Christopher B | Expérience généraleVery helpful
rosa l | Expérience généraleGreat, clean place to store your stuff!
patricia p | Expérience généraleBest facility I have ever used!
CHRISTINE K | Premières impressionsI had a hard time closing the back door of the truck I rented was the only issue I had.
shirley s | Premières impressionsMoving from Illinois to Michigan in today's Real Estate market is tough enough. Add in packing and moving 24 years of "stuff" and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun. Ray L.
RAYMOND L | Expérience généraleGreat employees!!
anthony i | Expérience généraleSome sand in my unit. People were nice.
DREW J | Expérience généraleStaff was very very helpful even the cleaning people were! Very good service. Highly recommend!!
maria B | Expérience généraleI whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.
Ronald M | Premières impressionsStaff very helpful in explaining the process and setting up my rental.
Mark J | Premières impressionsSo far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.
Polly K | Premières impressionsI had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.
julie s | Premières impressionsDay was great!
loren s | Premières impressionsOverall good experience. Felt like the staff was eyeballing me to make sure I didn't steal anything. That did not make me feel good. Only issue I had
Gabriel M | Premières impressionsJust got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned
david e | Premières impressionsThe entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.
DALE I | Premières impressionsEveryone was nice and helpful at the Lakewood U-Haul.
Eve M | Expérience généraleAbove and beyond customer service! Thank you!
AMBER L | Premières impressionsStaff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!
TIFFANIE J | Expérience généraleImpressive facility. Very knowledgeable staff
laurie f | Premières impressionsThe young girl working the counter was very helpful..
Yolanda r | Premières impressionsCould ask for better service and kind people.
Gene B | Expérience généraleDisappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.
patricia p | Premières impressionsHad to wait several minutes while the person taking care of store was moving things with a hilo
LAURENCE W | Premières impressionsThe location staff went above and beyond to make sure my experience was enjoyable.
Ronald W | Premières impressionsThe staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.
jesse r | Premières impressionsCustomer rep went above and beyond! Excellent service.
Jonathan S | Premières impressionsOnly complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️
Alan B | Expérience généraleCustomer Service was superior!!!
anthony i | Premières impressionsEveryone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.
Christophe M | Premières impressionsGreat service!
scott t | Premières impressionsAccess was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!
ANTONY C | Premières impressionsPLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.
BRUCE L | Premières impressionsOutstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise
Kim B | Premières impressionsWe rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.
Steven W | Expérience généraleAndrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!
melinda p | Premières impressionsVery friendly staff and good value for your storage needs. Very clean, well maintained and secure
Robert D | Expérience généraleAwesome staff and professional- really made a stressful time for us and our move super easy! Merci.
Steve D | Premières impressionsThe only problem I had was remembering to diarm my unit
bobby g | Expérience généraleI was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.
David V | Premières impressionsEverything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.
John M | Premières impressionsThe staff was great anytime I went in
Laurel B | Expérience généraleOnly improvement maybe is one employee interaction came across as slightly aggressive
Kyle B | Expérience généraleThe man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says "is that your truck on my grass , you best move it". I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says "I don't see any record" and I said I'll just bring the email up and then he says "too late I've already charged you and I don't know how to reverse it" ! I'm stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it's fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn't wear a mask , I was disgusted !! I tried to call Day the manager but she didn't answer.
Patrick C | Premières impressionsQuite happy with my experience at this location
Mark T | Expérience généraleStaff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!
Tasha F | Premières impressionsGreat place to store your stuff. Climate controlled and clean.
Michael M | Expérience généraleI forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.
MARY F | Premières impressionsU-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.
steven w | Expérience généraleI reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.
David D | Déménagement en ligneHad trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator
SANDRA K | Premières impressionsThe check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.
Michelle L | Expérience généraleThank You for making this easy!
DEBORAH B | Premières impressionsThe access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.
Susan W | Premières impressionsStaff was very helpful!! Love the cleanliness!!
Becki h | Premières impressionsI had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Merci.
Michelle L | Expérience généraleVery convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.
Vanessa S | Déménagement en ligneClean, fast, curtious and knowledgable
Jimmy P | Premières impressionsFriendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage
gabriela s | Premières impressionsoutstanding service and trouble free experience
Richard W | Expérience généraleExcellent service, very friendly and helpful from all employees
Barbara M | Expérience généraleGreat crew all of them!!!!
jodi n | Expérience généraleSo happy with staff!!!!
Jodi N | Expérience généraleFlawless and quick service, front to back.
Richard W | Premières impressionsWonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future
Barbara M | Premières impressionsRosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!
keith b | Premières impressionsMy apologies (again) for the behavior of Ms. Binaku
Eugene P | Expérience généraleDay was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!
Andrew B | Expérience généraleMade storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.
josh b | Expérience généraleGreat service!! Very friendly workers.
Andrew B | Premières impressionsEveryone was very nice and went above and beyond to meet needs and exceed expectations.
Melissa H | Premières impressionsI would definitely recommend it if you want a good storage area when your moving to a new place! Great experience
Prathika S | Expérience généraleThe young lady that works second shift ...AWESOME ! Can't remember her name but her dad is in charge of trailer repairs and rentals
terry d | Premières impressionsI loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!
Prathika S | Premières impressionsVery helpful, professional! Clean!
Caroline S | Premières impressionsEasy to deal with. Lots of options. Good selection of moving supplies.
PATRICK C | Expérience généraleI was pleased with my storage unit.
Barbara V | Expérience généraleEveryone was friendly and helpful. Thanks.
brian m | Premières impressionsDay and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.
Susan W | Premières impressionsPersonal not trained! Manager had to do the paperwork.
Victor T | Premières impressions