Good, good, good, wouldn't change a thing Many Thanks Paul
PAUL ACustomer Reviews for U-Haul Moving & Storage of Holly Springs
Testimonials From Recent Customers
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Nothing. Excellent
Kanthi VThe lights in the hallway time out too often especially considering there was no light in the storage room to work. Without a flashlight it was annoying to be there longer than 10 minutes
Clay W | Expérience généraleGreat service.
Thomas G | Expérience généraleTristan, Charlie, and Woodstock team have been very supportive to meet my needs for a storage unit. They've helped when lock got stuck and provided the gate remote. Great experience and customer service. Move-out supported by Charlie, took minutes to sign out and be on my way. Thanks for everything.
Susanne M | Expérience généraleThe windshield on the inside of the van was so dirty! I was driving in the dark and it made it very difficult to see. Please have the sales people clean the windshields for a safer driving experience.
ANN ZVehicle did not handle very well. From my understanding when I purchased the use of the vehicle all I had to pay after was mileage. Ended up having to pay other fees at the end of my usage that was not explained to me. Pretty sure I was double charged for things. Very frustrating to spend $200 on a truck rental when I could of gone to Home Depot and rented a truck for way cheaper.
CODY OKeep doing what you are doing! Your service from start to finish was excellent. If I need to do it again, I certainly will rent from this location again!
KLAUS-JOACHIM RThe guys at this location were great!!!
Hudson RVery easy transaction. Super convenient.
CHRISTOPHER TOnly problem I had was with the self check out app but I called and it was handled over the phone with no problem
SIRLUSTER AOn July 19, 2024 I needed to remove some boxes from my storage unit on the 2nd floor. The elevator wasn't working. I walked over to the office + was told to use the stairs (which were full of spider webs I had to cut thru). I'm 68 + 2 flights of stairs carrying boxes was very hard for me. I went back to the office to ask the manager how long the elevator would be broken. He (not Austen) was beligerent + told me it wasn't his fault that The floors were being polished, which caused the fire suppression system to turn off, which caused the elevators to shut off. I have now moved my property to another facility where I can walk straight in and use a dolly to remove boxes as I need them.
BETH S | Expérience généraleIt took about 30 minutes to install the hitch, nice work.
Quanhe YNot a complaint just being to your attention. Back side of the property could stand cleaning Trash bags tossed out months ago still there along with tree debris. Again not complaining just a heads up!! Thank you for your service we still have 4 units there.
Sharon D | Expérience généraleI have rented U-Haul Equipment from several locations.This location is by far has the Best People Working for them. Among the Most Customer Oriented people I have ever had Business with.Seem to Truly Care about their Customers.
Delwin BGreat service, friendly staff and flexible rental terms. Very nice experience.
Chris TEverything went great. Just a quick, short rental. Two hours and six miles driven
Charles HPlease have the people at this location wear their name tags. There is a good bit of gender ambiguity going on here and having grown up in the south, ma'am and sir just pop out. I may have offended one of them unintentionally. I have felt bad about that, and a name tag may have given me enough clue as how to address them.
DAVID EGreat costumer service, keep the good job awesome!!
MARCO EThe staff at this location is especially kind and helpful. They hop right up to answer a question or provide access to a service.
ETHAN C | Expérience généraleThe pickup was great. Everything was explained and I had filled out the paperwork online beforehand so the process was very quick. When I returned later that day the computer was down so after waiting a while with several other customers the agent on duty just said to leave it and he would email an invoice.
Jay OInside of cab needed wiped clean. Cup holders, dash and seats.
Doug Beasy to work with and the employees were very nice
Leanna HGreat service by the employees. Only complaint is that inside cabin had dog urine smell…. Other than that all was good.
David HGreat service.
Mary WThe staff at this location are exceptional, nicest people you will ever meet. Highly recommended business.
DAVID G | Expérience généraleCustomer service was excellent. Picking up the truck was fast and no problems. Return was just as easy. The return employee was very helpful and friendly. Explained everything to me and did an excellent job. Unfortunately I do not have his name. Kudos to him.
Ellen NMerci.
greg hI was searching for a storage facility closer to home for my trailer,while searching online and saw that U-Haul had one available that is covered. Went by and was able to reserve. Staff was very helpful and friendly.
KENDRICK M | Premières impressionsI couldn't use the lock I brought. They provided a free one but I didn't have a knife or scissors to cut the packaging. Also I could not cut the green ziptie off the door. When I tried to call The front desk I kept getting an automated answer. I never got a hold of the front desk before they left for the night. I was trying to unload an entire 10 foot U-Haul before the facility closed.
BETH S | Premières impressionsPoor website
PANKAJ SEasy and quick return experience
Ryan FThe steering wheel has a lot of play in it which is a borderline safety issue in my opinion.
Chester WAustin C was great to work with. He is very polite and knowledgeable.
Sue SGood people
Robert J | Premières impressionsThank You!!! Excellent Customer Service
DEBRA W | Expérience généraleWonderful customer service!
Diana S | Expérience généraleGreat customer service!
Jeffrey PFrom the renting of the truck to the return, I appreciated the customer service immensely. Representatives were very friendly and did everything necessary to make my experience a pleasant one. I've used your service for years and I will continue to do so.
Darold FDon’t hire weirdos
Anthony MAlways great to work with
Leslie T | Expérience généraleThe check-in and the check-out were both handled quickly and professionally. Good job!
James SQuick in and out as well as a speedy return process.
Jeffrey PI have visited this location multiple times and each time, I have to go looking for someone to help me. This is really the only improvement. The staff are courteous and helpful! Merci.
Nicole GWe rented a truck from the Hickory Flat Hwy location and stored our stuff at the Woodstock (Hwy 92) location and everyone on the staff at both facilities (Austin, Lori, et al) made this task as EASY as it could be! I use U-Haul every time we move because they are consistently a quality service.
JON DThe installation went great. The issue I have a complaint is about your app and the local store rolling their phone. The app will not allow you to edit an installation date. When I attempted to contact the above location, their phone was rolled over to the US based customer service, who stated that they could not help me and referred me back to the local store. Thus I could not communicate with the local store, unless I drove up there. Thus the app needs to be fixed to allow editing, and a better process needs to be implemented to assist customers, when the local store cannot take a phone call.
Carl DFantastic! Great customer experience and quick drop off with knowledgeable and customer friendly representative.
Dennis SEverything went well
JAMES M$30 difference on charges that were not explained, saw the charge after I left location.
Michael EThanks for proving great customer service is not dead!
JOHNNY GGuy was super nice and I’m glad he made the drop off super easy
Geremy PWhen I returned the trailer, I could not find an employee (he was somewhere filling propane). He eventually showed up and was alone. The return area already had two trucks and a van (I was the 4th) that appeared to be returned. The poor guy was doing his best, but this was not good customer service.
Robert BThe facility is top-notch and the customer service is even better! Haley Radcliff, the GM, helped me when I initially rented my unit and helped me when it came time to rent a trailer and ultimately conclude my contract as I was moving out of state. Every interaction I've had with her has been 5 stars. She is personable, knowledgeable, and efficient. Modern, well-equipped storage facilities are common. People like Haley are not. She elevates the experience and there is no doubt she is a genuine credit to your company. Merci.
Alera S | Expérience généraleHaley runs an awesome business. She and her crew are very attentive and gives superior customer service. I have used this location many times. Julie
Julie SExcellent customer service. 100 % satisfied. My rating on the location is due to the distance from my house
Steve MI was very un happy when my reservation was canceled because the trailer I was going to rent wasn't there. My reservation was for 930 , I wasn't able to pick up until 1130.. other than that I like doing business with uhaul.
Michael PA+++ service !!!
Nancy Pgreat service! Thank you!
JOHNNY G | Premières impressionsThought it was great…. efficient, friendly, professional
MICHAEL FThe drop off location was probably the cleanest and most organized U Haul location that I have ever been to.
Dan Sgreat manager who was super to work with.
Marci CPerfect..
Michael HHelpful and knowledgeable staff, competitive rates, clean facility. If you need storage, this is the plqce.
William D | Premières impressionsI rolled up with the car hauler, and employment me outside, did a quick once over, unhooked it, and sent me on my way all in about 10 minutes. I didn't even need to get out of the truck.
Jason CCould use new flooring in the climate controlled storage building.
Christine F | Expérience généraleThere are some storage too close to the trees so they need to keep better pests and bugs control. My storage have a lot of stink bugs
JESUS C | Expérience généraleSuper helpful staff, great location. I had indoor and outdoor units. Happy with the service.
Dodie M | Expérience généraleWe were conflicting information from the onset. I was told my first month would be free with online special, I was charged for the 1st month a subsequent months. We rented a Uhal and drove a total of 5m and was charged for 3 gallons of gas, it was given to us with less than half tank but we the form we received in email said he was half full. Sheer math will tell it's impossible to drive only 5 miles and use 3 gallons. The person who checked us had no idea how to resolve, he told me to call the manager Haley Eden the next to resolve the billing issues for gas and the rental unit. I called and she had a very negative attitude, I asked her why she was being so rude when I was only asking for clarity. She didn't respond to my question but said she was giving me $8,5 back and basically too bad from the 1st month free. I should have called sooner. Worst experience ever!
Karllotta D | Expérience généraleGreat place. Just needed a location closer to home. Find a place for boat/rv storage in Marietta and you'll have no problem filling it
Scott E | Expérience généraleClean units, fast service to get into units. Property well maintained
Sharon D | Déménagement en ligneWonderful All Is Well 👍👍👍👍👍😁😁😁😁
JOE G | Expérience généraleIt was a well organised and had an excellent service from everyone.
Divina V | Expérience généraleGood caring people Exp the MANAGER
JOE G | Premières impressionsStaff was always helpful.
Tonya H | Expérience généraleVery helpful and knowledgeable staff.
David M | Premières impressionsMy only complaint would be the online move out process through the uhaul app, it wasn't working properly and I had to call to customer service, there I received the help but spent more time that I should be. Other than that, very good experience.
RAMON O | Expérience généraleBien
Elanko J | Expérience généraleWe used the Hickory Flat Uhaul location for our move while transitioning from Georgia to Florida, including multiple trucks and storage unit rentals. Everything went very smooth, which made a move less stressful.
Tammy C | Expérience généraleHaley is amazing! She went above and beyond more times than I can count to make sure everything was good.
ASHLEY M | Expérience généraleManager and staff were courteous and professional
DOUGLAS A | Premières impressionsI can't say enough good things about Haley. She is always upbeat, professional and courteous. She is a true asset to U-haul.
Jo P | Expérience généraleOffice staff really curious and friendly. Always offering to help with purchases to my car.
Gilbert R | Expérience généraleGood and excellent service,because we came fm South Carolina Greenwood, when we reached here it was around 7 pm. We were so happy to put it t in the store room easily . Thanks !!!
Divina V | Déménagement en ligneGreat place, easy in and out...
Albert B | Expérience généraleThe Hickory Flat store employees are consistently the best!
Lisa L | Premières impressionsHaley was always helpful and knowledgable whenever we had questions. Great employee!
Jerry L | Expérience généraleEverything about my move in to my move out was amazing! Had no issues whatsoever and it also made packing the uhaul truck so much easier with the automatic open doors!
Jerrid M | Expérience généraleThe elevator is too small for large furnished.
Trisha D | Déménagement en ligneEasy & quick check-in. Haley easy to work with. Good unit location.
richard m | Premières impressionsStaff was very friendly and helpful
RUTH A | Premières impressionsI am very happy with U-Haul storage. I had furniture, pictures, etc. in storage there since 2012. I cleared it out in 2023 and everything was in the same condition as the day I put it there. Very impressed with this facility.
GRAZIANO G | Expérience généraleThis facility needs to have a freight elevator. The personnel elevator is not conducive to moving large items into a 10 x 20 on the third floor. There is space between the entrance and the stairwell to build a freight elevator on to the building, and therefore have a freight in personal elevator.
Byron H | Expérience généraleEverybody was very polite in there it OK I was really happy with the services. I could have had a bad day and went in there, and they still put a smile on someone's face.
KIMBERLY S | Expérience généraleThe storage experience was excellent... but sometimes hard to contact the facility: phone would roll over to national number & confusing who was on line. Accident/damage resolution is a nightmare though.
richard m | Expérience générale22 year old was wasting not only another customer's time, but my time as well. Took his time, as if the two people weren't there at al
Christopher R | Expérience généraleHaley is the absolute best! Always there when I needed her! Will definitely rent from this location again just because of Haley!
DEAN P | Expérience généraleWonderful, friendly staff…..CHARLES & ETHAN Are beyond helpful to get us started. They are much nicer than a competitor we are dealing with. Having to move in a very short time isn't easy but they have made it so much better. Sold our house quickly and have to find another. U-Haul will be our go-to place from now on!
JOHN B | Premières impressionsHaley always goes above and beyond when she works with me
Vickie L | Premières impressionsI appreciate the cleanliness and good lighting inside and outside.
Helmut B | Expérience généraleThe process went as smoothly as possible. About 15 minutes and I had everything I needed. Very professional team.
Paul G | Premières impressionsI moved out because of the late charge when my Visa was compromised. I called your facility to let them know, but they said that it was my fault and charged me an extra 15.00. Anywhere you pay monthly does not charge you a late fee when you paid your bill on time for 4 years. Glad to be gone.
Ann F | Expérience généraleExcellent!
BETTY S | Expérience généraleOnly problem was on 2nd load the lights were off for 10 mins (inside storage, not controlled space.
richard m | Premières impressionsHaley was truly a helping hand when I really needed one. For that I will always be grateful. The only thing I would change is to have just one single light in each storage unit. The ambient light from the hallway isn't enough to see what's going on inside.
tom s | Expérience généraleAwesome staff and manager.
Lisa L | Expérience généraleI had a terrible day on the day I moved. Everyone here was so helpful, kind and empathetic. I have had to call a couple of times to ask questions and they have gone above and beyond. I highly recommend U-Haul Hickory Flat to anyone who needs a storage unit, moving supplies or moving trucks.
Susan S | Expérience généraleWe had an excellent experience with the Hickory Flat facility. However, we originally had a reservation at the Woodstock facility and upon arrival, learned that despite our reservation, they had no room for our RV. I had confirmed the reservation a week earlier. The young man behind the counter spent at least 20 min finding an alternate site for us; without him, this would have been a very frustrating experience.
Kathleen G | Expérience généraleI had had a horrible day trying to move and this facility was so helpful and made my day a little better
Susan S | Premières impressionsVery happy with services
ANTONIO D | Expérience généraleStaff was friendly!
ARTHUR R | Expérience généraleExcellent
Emily G | Premières impressionsMikee was great, very infomative and made my overall experience quite nice.
Micky E | Premières impressionsThe uHaul staff was always very helpful and friendly.
gary e | Expérience généraleI cleared mu storage unit out, on the 12/05, my contract was not up until 12/31 but U haul lease it with out telling me because there was no lock on it. They did not contact me and i was actually planning on putting A Christmas present in it. Very unprofessional. I think I should get a half month refund!
JAMES K | Expérience généraleThe gentlemen that assisted me went above and beyond. He represents your company well and should be proud of him
CHRISTINE R | Premières impressionsToo expensive and staff always made me feel unwelcome.
Donald S | Expérience généraleStaff at this UHAUL location is awesome.
Michael P | Expérience généraleMy spouse and I had to put some items in storage due to her moving for her master's program. We did not want to throw away anything valuable that we would not be taking with us, and we did not want to over pack the vehicle. So it was convenient to have a place to store our belongings in such a short notice. We had been moving for three days straight from a place that did not have elevators. So it was so rewarding to see that the storage facility had elevators and carts to help with moving. 10 out of 10! I would recommend and use uhaul again.
Geoffrey H | Déménagement en lignePricing was significantly lower then your competitors and I appreciate it.
Amy S | Premières impressions