Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr

1 614 évaluations

8135 W Houghton Lake Dr   Houghton Lake, MI 48629

(989) 202-7241

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(989) 202-7241

8135 W Houghton Lake Dr
Houghton Lake, MI 48629

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadelupe M. 
Évaluation :
2

One of the employees was extremely unprofessional and rude. Mocked and then screamed at customers and avoided helping by hiding out in the back room and screwing around with her friend. There was only one other employee working that seemed knowledgeable and willing to assist customers. Overall, they're not very helpful or clear with the order of things at this location especially with first time renters/returners.

Audrey B. 
Évaluation :
5

There is no way to improve on the customer service at this location. Sandy was amazing to deal with, and truly was focused on treating the customer right. I would recommend this U-Haul location to anyone.

Sean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri S. 
Évaluation :
4

The staff at houghton lake were professional and fast and should get a raise

Robert H. 
Évaluation :
5

Nothing. The ladies were great. Best!

James S. 
Évaluation :
5

The girls at the counter were very helpful an very respectful.. great customer service

David T. 
Évaluation :
5

I rented an open utility trailer with a ramp. The bed of the trailer had not been cleaned. There were numerous cigarette butts and caked-on sand, etc. in the bed. Additionally, the check-out procedure is too time-consuming. I rent often from U-Haul and this location, in particular, so there should be a more streamlined procedure for "frequent renters," with good records.

Timothy C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Traci R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teal M. 
Évaluation :
5

I cannot think of one thing to improve as my Houghton Lake Uhaul experience was absolutely perfect! Sandy is amazing! Kind, friendly, professional, and very knowledgeable. Sandy provided me with top notch equipment, very clean with all aspects in working order. Facility is pristine and Sandy keeps it running smoothly. My overall experience with Houghton Lake Uhaul facility was absolutely perfect from my first phone call to inquire about needed equipment to my equipment return. I very highly recommend this Uhaul facility.

Thomas G. 
Évaluation :
5

Great service at this location. Will certainly use again if the need arises. Only issue I have is that I would have thought a refund for unused days would/should be provided. My contract ended the 20th day of the month, I exited and turned in the unit on the 8th (my card was even taken away) and now the unit can be rented out again and in theory, U-Haul gets double rent.

Ken C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
5

Equipment was in excellent condition and drove very well. Fuel mileage was much better than I expected. The only thing I didn't like was the "bring it back with the same amount of fuel you left here with". Normally when I rent something the tank is full, and that's how you return it. In this case, I picked up a truck that showed 1/4 tank of fuel, very early in the morning, and had an appointment to get to. I didn't need that delay. But overall this rental was a very positive experience.

Michael S. 
Évaluation :
3

back in 2019. I was told that I would get two months free rent and never received it if there’s a human that reads it please contact me and let me have some results on this issue.

Ben M.  |  Premières impressions 
Évaluation :
5

Very pleased with the service and facilities

Steve / Kristy M.  |  Expérience générale 
Évaluation :
5

I came over to rent a trailer during the power outage. Despite the power outage, both young ladies at the front desk were super friendly and professional when processing the trailer rental. we always enjoy coming to this location...

Val A. 
Évaluation :
5

Absolutely excellent service! The woman that helped us was very knowledgeable, kind, and pleasant.

MANDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wynn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUCK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevenjoseph S. 
Évaluation :
5

The staff was knowledgeable, friendly, and efficient. I would rent from this location in the future

DAVIDWILLIAM U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

What you can do to improve is to send all other site managers to Houghton Lake to see how it's done! Sandy, Jody, Cassie, and all the crew provide the most outstanding service, coupled with pure Michigan hospitality. The site is immaculate and inviting. They assisted me with everything I needed to rent a truck and storage spaces. OUTSTANDING PROFESSIONALISM! Merci.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
3

Although I would rent from this U haul again, and the truck drove well, it definitely had some issues: almost 220 000 miles, needed oil every 200 miles, and obviously needed an oil change as the indicator light came on. These trucks need tires meant for northern Michigan snow and ice, as it got stuck easily on a small patch of ice that my own blazer drove over with no problem. There was a sticker indicating knowledge of previous damage to a front fender blinker but it had not been secured well for it fell off while going down the highway (glad I didn't get pulled over for missing a blinker). Beware-I was charged for 6 pads when I only used one...which will be very obvious when they look. I was also charged for the dolly which I never used but had added in the beginning.

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Fantastic!

Nicole C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Nothing that comes to mind.

Carl S. 
Évaluation :
5

Sandy and the other girls were pleasant and very helpful, highly recommended!

Catherine/Chris P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Sometimes you'll need comments this is one of the times

David H. 
Évaluation :
2

Took over 3 hours to install . Put in wiring that I said not to as they told me they didn't have it . I told them okay just put in hitch. Apparently they order it anyway was charged an additional 209 dollars .there waiting room was outside of store felt like an ice arena I will look for other options as always used u- haul for moving

Michael M. 
Évaluation :
5

Great staff and excellent facilities. Went out of their way to get me the perfect space. Clean, bright, comfortable and safe. The drive-in bay and carts made it all so easy! A+

Shelly W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM P. 
Évaluation :
5

Super friendly staff, very pleasant interactions

Patrick K. 
Évaluation :
5

Great customer service best I have ever had rate employees at Houghton Lake 10 plus

Rick A. 
Évaluation :
5

Everyone was friendly and helpful, Sandy, Danielle, Jodi.

Guy M.  |  Expérience générale 
Évaluation :
5

I loved working with Sandy. She is very knowledgeable and was helpful finding me storage solutions every step of the way.

Vikki P.  |  Premières impressions 
Évaluation :
5

I love this store! I got a trailer hitch put on there, returned a truck, a ramped trailer and an enclosed trailer there. The staff is amazingly efficient. It is well stocked and has storage units as well.

Linda E. 
Évaluation :
5

Sandy was so helpful and kind. Very personable. I love the location.

Dolores S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH KEVIN K.  |  Expérience générale 
Évaluation :
5

Very upbeat, personal and extremely helpful.

Ken F. 
Évaluation :
5

People were very friendly and accommodating for our needs.

frederick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarib B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

For our purpose, it was certainly cheaper than buying a trailer. They were quick, helpful, and efficient.

CHUCK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katie K. 
Évaluation :
5

Very nice person who took care of us ..... quick return

Kenneth V. 
Évaluation :
5

Sandy goes above and beyond! The NICEST facility U-Haul has. One can tell Sandy takes pride in her job and cares a great deal about the customers experience. I'd recommend her storage facility to anyone looking for storage or rentals.

Chris Ann S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Thank you very much. Trailer towed beautifully and the staff at this location are excellent!

Jason M. 
Évaluation :
5

Staff were very friendly & helpful.

Michael H. 
Évaluation :
5

Sandy was OUTSTANDING in professionalism, answering all my questions and assisting me to reserve a storage space immediately. Merci.

David/Rochelle D.  |  Premières impressions 
Évaluation :
5

Easy process, no time wasted, recommended.

Adrian C. 
Évaluation :
5

Everyone was very helpful. And really friendly. I really appreciate the effort they all made to help me.

Peter K. 
Évaluation :
5

Service team did a great job

Shannon R.  |  Online Move In 
Évaluation :
5

This was the most affordable and efficient way to move my belongings such a distance. I will recommend your boxes to anyone making a move!

Marguerite W. 
Évaluation :
5

Very nice facility well maintained I would have much rather have gone to a facility like this then the ones I had to go to to pick up my equipment lady working there is very pleasant and very helpful

Harold U. 
Évaluation :
5

Very nice facility the lady working there was very helpful and did what she could for me even though she was not able to look at the overcharges on the trailer she did try

Harold U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANCE JAMES S. 
Évaluation :
5

Jody was a great help very knowledgeable & patient with us during our pick up in cold & snowy weather conditions 5 star rating for a 5 star lady,,Thank you Jody

Wayne R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda E. 
Évaluation :
5

Great job by the kid who hooked me up!!

Peter F. 
Évaluation :
5

Sandy and Jody are truly remarkable human beings and go above and beyond to take care of us there

Steven H. 
Évaluation :
5

Great facility that is incredibly clean. Staff is friendly and helpful. Perfect place if you need climate control.

Ari ? Micheal H.  |  Expérience générale 
Évaluation :
5

Nothing, very nice quick and efficient thank you

Carol C. 
Évaluation :
5

Super cool that I just pulled in front of the store, they came out and greeted me and inspected, & emailed me a receipt. I love that I didn't even have to go inside - after a long day moving stuff, it was a treat to be greeted in the truck!

penny L. 
Évaluation :
5

Was charged extra miles and left you with extra gas".........

Gerald H. 
Évaluation :
5

Excellent staff

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad H. 
Évaluation :
5

I have rented from a number of U-Haul locations over the years, and I can clearly state that this Houghton Lake , Michigan location is the best. The location is great: clean, well-lit. Sandy, who manages this location is absolutely the best. She's knowledgeable, friendly and will go out of her way to deliver great service. I can't say enough. This is my go-to location for rentals.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank L. 
Évaluation :
3

Have the equipment I ordered weeks in advance at the location, and if not available the employees have the authority to give a substitute at the same price. I was told just a few days before the trip, when I had plenty to do, that I would need to now go on a 2+ hour trip to get the car dolly. Finally on the 4th call I found someone that could help.

Lyle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared D. 
Évaluation :
5

Waiting on credit for gas started with 1/4 tank turned it with 1/2 tank

Mary H. 
Évaluation :
5

Sandy. manager, was/is excellent at explaining the whole process. Very helpful on informing me where to return the trailer. Hadn't rented from U-Haul in a long time, glad I came back to U-Haul.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
3

Insure accurate drop off times on invoice

Jim S. 
Évaluation :
5

People and location great, 26 foot truck was terrible to drive, local U-Haul rep said there were problems with the new Fords on grooved pavement, truck bounces TERRIBLY on smooth grooved pavement. Will be contacting Uhaul about this as the truck was borderline undrivable.

Christopher S. 
Évaluation :
5

Courteous, friendly and very professional

GEORGE Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M.  |  Premières impressions 
Évaluation :
5

Sandy was amazing. The return was fast and easy. I also dealt with Sandy a week earlier at this location for a trailer hitch, which went very well. She has a great personality for dealing with customers!

Linda E. 
Évaluation :
1

Be knowledgeable and perform your jobs accurately. UHAUL failed on every level of this transaction and I will never give you any more business.

Lindsey S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alicia A. 
Évaluation :
5

Don't change a thing

Linda E. 
Évaluation :
5

Make sure you have the parts instocks! I had to wait over a month! If not for Sandie the GM, I would be still waiting or would have gotten a refund. Thanks again to Sandie!

Gary H. 
Évaluation :
5

General Manager very proficient and easy to work with,

Nefco Fire I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
5

Super helpful and friendly,Great customer service.

Kristi C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret / Daniel B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
1

Well the only reason I drove 45 minutes to this location was for the pickup that I reserved. Then I get told that they're commonly stolen and she isn't “comfortable” with letting me take that truck so I ended up having to pay a bit extra for the uBox truck which I didn't even need. And then it was put as “in town” when I told her I was going out of town so I ended up getting charged double the miles for dropping off at a different location.

Damien B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas R. 
Évaluation :
5

Sandy and the staff have always been extremely friendly and helpful.

JOE D.  |  Premières impressions 
Évaluation :
5

Best customer service of any of the 3 U-Haul locations we use.

BRUCE P. 
Évaluation :
5

Service amical

Karen H. 
Évaluation :
5

Sandy Hillestrom and Jodi went above and beyond to make sure that I had the 5x9 utility trailer I needed on time and without having to drive father to pick it up. Sandy was super friendly and courteous and they both were a joy to work with. Online verification code wasn't working, so I couldn't check-in online, but it was ok because the staff took care of it quickly without issue.

Jennifer S. 
Évaluation :
5

The employees were very friendly and helpful.

deborah W. 
Évaluation :
5

The lady was from NY, but funny and friendly just a great person

Timothy F. 
Évaluation :
5

If I ever had a problem Sandi was right there to fix the problem

LORI JEAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
5

Nothing to improve on. Everything went smoothly. I am very satisfied!

Randy W. 
Évaluation :
5

As usual Manager Sandy was there for us. Thank you Sandy. Jim Ellsworth

James E.  |  Expérience générale 
Évaluation :
5

One of the best UHaul stores I have ever used.

Charles B. 
Évaluation :
5

Nothing!

kathy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie G. 
Évaluation :
5

We have been seasonal renters for the past 3 years and I already have it on my calendar to pre-rent for next summer the first of May. If only summers where longer in Michigan. Have a safe winter and see next spring.

debra k.  |  Expérience générale 
Évaluation :
5

Recommend this facility to all. Store manager is the best person to do business with.

Raymond S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph N.  |  Expérience générale 
Évaluation :
3

Order hitch and scheduled installation 2 weeks out. On date of initial appointment I drove 100 miles to receive a call saying the hitch has not been received. Irritating as I was within 5 miles of your site. Call could have been made earlier if product was not there. On second appointment date called to be directed to call center who could not confirm positively the hitch was there but system said it was. Agent sent a note asking location to call me and confirm but never received a call.

Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte M. 
Évaluation :
5

Customer service was beyond excellent. Cannot recommend more!!!!5 stars!!!

Keith H. 
Évaluation :
5

Very nice people and very clean

Brian A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM ALVIN C. 
Évaluation :
5

Thank you for your help to the three employees that help me out

Roger A. 
Évaluation :
1

Absolutely horrible service. Would definitely not recommend Ubox for anyone moving out of state. UBox's were picked up at my house almost a month late and Uhaul had the nerve to bill me and add late charged when you were the ones that could not only deliver it when requested then they sat in my driveway empty.

RENEE G. 
Évaluation :
5

The app would be better when you sign in to return a unit to be the very first or ez to find when returning. I drove through within one minute before my return time so I was on camera. Then trying to use the app said we where late because of trying to get connected and find the return button. So if I was concerned about extra charges because of a few minutes it would help to have that part be ezr. Still a great experience and I would use again.

Wayne W. 
Évaluation :
5

Excellent service à la clientèle. Prompt and easy to work with.

Derek D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billie / Kim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
5

The facility is really good and the staff went out of their way to assist me in placing my boat in winter storage. GREAT JOB! I have told others about the facility and the great staff.

David U.  |  Premières impressions 
Évaluation :
5

Sandy is THE BEST! Very helpful, very friendly, very accommodating and so much more. By far the best U-Haul in America, is in Houghton Lake MI and run by the best people in the world!

Daniel D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack C.  |  Expérience générale 
Évaluation :
5

My first time using a storage unit. Sandy and all the staff were great and very helpful.

Charles D.  |  Expérience générale 
Évaluation :
5

The manager is beyond awesome!!! She MUST STAY!!! Great help and explanation.

Don / Candy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT LOUIS Y.  |  Expérience générale 
Évaluation :
5

Manager Sandy Hillesheim is not just a great representative for a Uhaul, she is a wonderful person. She goes above and beyond and does whatever it takes to accommodate the customers. Our experience was excellent and I will ALWAYS recommend the Houghton Lake Facility to anyone who might need their services. She is perfect for her job because she is a Can Do person in a business where anything can happen and many times does happen. Bob & Kathy Sager

ROBERT/KATHLEEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H.  |  Expérience générale 
Évaluation :
5

Awesome,,,,,

Mike / Amy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn/Russell R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM H.  |  Expérience générale 
Évaluation :
5

Overall very helpful. Thank you.

Willis p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D.  |  Premières impressions 
Évaluation :
5

Sandy who runs the Houghton Lake, Michigan store is wonderful. She has helped us maneuver between indoor and outdoor boat storage for the last couple of years. Very pleasant and easy to work with.

James E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn / Cleve A.  |  Expérience générale 
Évaluation :
5

Sandy the mng was so kind, very helpful, sweet as can be/ Joyce was so sweet, kind, loving, she show that she really cares about the costumers. I would recommend this place to everyone. Kudos to the uhaul team in houghton lake.

Colleen P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C.  |  Expérience générale 
Évaluation :
5

Very nice. Went the extra mile to help us.

Peter K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob & Kim S.  |  Premières impressions 
Évaluation :
5

I love this place, everyone here is helpful and gives excellent service have been their costumer for 2 years. Thank you to Sandra she is the best!

Diana Z.  |  Expérience générale 
Évaluation :
5

They are amazing here. Super friendly and go above and beyond to help their customers. After a very long and stressful drive and some logistical nightmares due to my mistakes, their team ensured I got a unit that worked for me. Very clean facility and at a great price. Je les recommande fortement. 

Ari ? Micheal H.  |  Premières impressions 
Évaluation :
5

I only wish that the hours to access would be extended. Maybe it's for security but thinking you can track who goes in and out by their security card. If you can get sensors that open and close the gate from your car, that would be great! Thanks

debbie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael / Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE LYNN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina & Doug, Christain & Kylie A.  |  Premières impressions 
Évaluation :
5

Great experience!

Gregg G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi H.  |  Expérience générale 
Évaluation :
5

Great staff, great service

Glenn / Geraldine H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick / Laura F.  |  Expérience générale 
Évaluation :
5

Sandy was super. The whole experience was excellent.

Dorothy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon C.  |  Expérience générale 
Évaluation :
5

Very helpful in the office.

Patricia/Carl C.  |  Expérience générale 
Évaluation :
5

Thanks for a clean safe spot I will be doing business again with U-Haul

JAMES BRADLEY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PATRICK P.  |  Premières impressions 
Évaluation :
5

Best uhaul facility and customer service I've ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!

abram c.  |  Premières impressions 
Évaluation :
4

I did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive

Shannon K.  |  Premières impressions 
Évaluation :
5

Super awesome service couldn’t be more happy with folks there A plus.

Mike L.  |  Expérience générale 
Évaluation :
5

Sandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.

Brett Daniel B.  |  Premières impressions 
Évaluation :
5

We have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is

Sonny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra k.  |  Premières impressions 
Évaluation :
5

Friendly & helpful staff

Andrews G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert / Kerri M.  |  Expérience générale 
Évaluation :
5

Sandy and the team at Houghton Lake are great to work with!

cathy f.  |  Expérience générale 
Évaluation :
5

Sandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!

Catherine/Chris P.  |  Premières impressions 
Évaluation :
5

Sandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.

Michael F.  |  Expérience générale 
Évaluation :
5

Wish they wouldn’t have kept raising the rent!

Brett B.  |  Expérience générale 
Évaluation :
5

A great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.

Robert a.  |  Expérience générale 
Évaluation :
5

Bless you guys !

Corey N.  |  Premières impressions 
Évaluation :
5

The people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them

Tracy Louise J.  |  Expérience générale 
Évaluation :
5

This is the finest facility I’ve ever used.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R.  |  Online Move In 
Évaluation :
5

Sandy is the BEST ☺️

GERALD EDWIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry Latherio L.  |  Expérience générale 
Évaluation :
5

Sandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg

Greg T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris V.  |  Expérience générale 
Évaluation :
5

The owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.

Corinna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J.  |  Expérience générale 
Évaluation :
5

I have rented the unit but not yet moved in.

Jacqueline/Dennis R.  |  Premières impressions 
Évaluation :
5

I want to thank you sandy it has been a pleasure using u haul for storing my truck.

Dingus M.  |  Expérience générale 
Évaluation :
5

The lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.

Cassandra B.  |  Online Move In 
Évaluation :
5

Sandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.

andrew k.  |  Premières impressions 
Évaluation :
5

The manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.

Eleonor M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael V.  |  Expérience générale 
Évaluation :
3

My only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy

Jeremy M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy H.  |  Expérience générale 
Évaluation :
5

Sandy and her team went above and beyond!

Linda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin/ Danielle S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H.  |  Online Move In 
Évaluation :
5

Sandy is truly a gem! You couldn't meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It's not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!

Lauren F.  |  Premières impressions 
Évaluation :
5

The owner is super helpful and knowledgeable. Answered all my questions!

Donald J.  |  Premières impressions 
Évaluation :
5

Sandy is always the best to work with. Helpful in every way.

GERALD EDWIN S.  |  Premières impressions 
Évaluation :
5

This is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.

Paul G.  |  Online Move In 
Évaluation :
5

The staff is great, always super helpful. Just didn't need storage space any more.

VINCENT JAMES P.  |  Expérience générale 
Évaluation :
5

I love how they always find a way to get you what you need.

Eric N.  |  Premières impressions 
Évaluation :
5

Great facility and the staff was extremely helpful with the temporary storage of our RV. Merci.

Dennis C.  |  Expérience générale 
Évaluation :
5

Sandy extremely helpful and efficient. Her associate was helpful too.

Julie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON ENGLISH T.  |  Expérience générale 
Évaluation :
5

Sandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan

Camping W.  |  Expérience générale 
Évaluation :
5

Nice working with the uhaul staff

ANNA MARY W.  |  Expérience générale 
Évaluation :
5

Sandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome

David Roy/Janet A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H.  |  Premières impressions 
Évaluation :
5

The manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with

Kristopher T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine/Darryl S.  |  Premières impressions 
Évaluation :
5

Sandy is the best

Eric P.  |  Expérience générale 
Évaluation :
5

Everyone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!

cathy f.  |  Premières impressions 
Évaluation :
5

Clean, secure, easy in and out.

Dennis Terry W.  |  Expérience générale 
Évaluation :
5

The gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.

debra k.  |  Expérience générale 
Évaluation :