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Guadelupe M.Customer Reviews for U-Haul Moving & Storage of Houghton Lake Dr
Testimonials From Recent Customers
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One of the employees was extremely unprofessional and rude. Mocked and then screamed at customers and avoided helping by hiding out in the back room and screwing around with her friend. There was only one other employee working that seemed knowledgeable and willing to assist customers. Overall, they're not very helpful or clear with the order of things at this location especially with first time renters/returners.
Audrey B.There is no way to improve on the customer service at this location. Sandy was amazing to deal with, and truly was focused on treating the customer right. I would recommend this U-Haul location to anyone.
Sean F.The staff at houghton lake were professional and fast and should get a raise
Robert H.Nothing. The ladies were great. Best!
James S.The girls at the counter were very helpful an very respectful.. great customer service
David T.I rented an open utility trailer with a ramp. The bed of the trailer had not been cleaned. There were numerous cigarette butts and caked-on sand, etc. in the bed. Additionally, the check-out procedure is too time-consuming. I rent often from U-Haul and this location, in particular, so there should be a more streamlined procedure for "frequent renters," with good records.
Timothy C.I cannot think of one thing to improve as my Houghton Lake Uhaul experience was absolutely perfect! Sandy is amazing! Kind, friendly, professional, and very knowledgeable. Sandy provided me with top notch equipment, very clean with all aspects in working order. Facility is pristine and Sandy keeps it running smoothly. My overall experience with Houghton Lake Uhaul facility was absolutely perfect from my first phone call to inquire about needed equipment to my equipment return. I very highly recommend this Uhaul facility.
Thomas G.Great service at this location. Will certainly use again if the need arises. Only issue I have is that I would have thought a refund for unused days would/should be provided. My contract ended the 20th day of the month, I exited and turned in the unit on the 8th (my card was even taken away) and now the unit can be rented out again and in theory, U-Haul gets double rent.
Ken C. | Expérience généraleEquipment was in excellent condition and drove very well. Fuel mileage was much better than I expected. The only thing I didn't like was the "bring it back with the same amount of fuel you left here with". Normally when I rent something the tank is full, and that's how you return it. In this case, I picked up a truck that showed 1/4 tank of fuel, very early in the morning, and had an appointment to get to. I didn't need that delay. But overall this rental was a very positive experience.
Michael S.back in 2019. I was told that I would get two months free rent and never received it if there’s a human that reads it please contact me and let me have some results on this issue.
Ben M. | Premières impressionsVery pleased with the service and facilities
Steve / Kristy M. | Expérience généraleI came over to rent a trailer during the power outage. Despite the power outage, both young ladies at the front desk were super friendly and professional when processing the trailer rental. we always enjoy coming to this location...
Val A.Absolutely excellent service! The woman that helped us was very knowledgeable, kind, and pleasant.
MANDY B.The staff was knowledgeable, friendly, and efficient. I would rent from this location in the future
DAVIDWILLIAM U.What you can do to improve is to send all other site managers to Houghton Lake to see how it's done! Sandy, Jody, Cassie, and all the crew provide the most outstanding service, coupled with pure Michigan hospitality. The site is immaculate and inviting. They assisted me with everything I needed to rent a truck and storage spaces. OUTSTANDING PROFESSIONALISM! Merci.
David D.Although I would rent from this U haul again, and the truck drove well, it definitely had some issues: almost 220 000 miles, needed oil every 200 miles, and obviously needed an oil change as the indicator light came on. These trucks need tires meant for northern Michigan snow and ice, as it got stuck easily on a small patch of ice that my own blazer drove over with no problem. There was a sticker indicating knowledge of previous damage to a front fender blinker but it had not been secured well for it fell off while going down the highway (glad I didn't get pulled over for missing a blinker). Beware-I was charged for 6 pads when I only used one...which will be very obvious when they look. I was also charged for the dolly which I never used but had added in the beginning.
Donna R.Fantastic!
Nicole C. | Online Move InNothing that comes to mind.
Carl S.Sandy and the other girls were pleasant and very helpful, highly recommended!
Catherine/Chris P. | Expérience généraleSometimes you'll need comments this is one of the times
David H.Took over 3 hours to install . Put in wiring that I said not to as they told me they didn't have it . I told them okay just put in hitch. Apparently they order it anyway was charged an additional 209 dollars .there waiting room was outside of store felt like an ice arena I will look for other options as always used u- haul for moving
Michael M.Great staff and excellent facilities. Went out of their way to get me the perfect space. Clean, bright, comfortable and safe. The drive-in bay and carts made it all so easy! A+
Shelly W. | Expérience généraleSuper friendly staff, very pleasant interactions
Patrick K.Great customer service best I have ever had rate employees at Houghton Lake 10 plus
Rick A.Everyone was friendly and helpful, Sandy, Danielle, Jodi.
Guy M. | Expérience généraleI loved working with Sandy. She is very knowledgeable and was helpful finding me storage solutions every step of the way.
Vikki P. | Premières impressionsI love this store! I got a trailer hitch put on there, returned a truck, a ramped trailer and an enclosed trailer there. The staff is amazingly efficient. It is well stocked and has storage units as well.
Linda E.Sandy was so helpful and kind. Very personable. I love the location.
Dolores S.Very upbeat, personal and extremely helpful.
Ken F.People were very friendly and accommodating for our needs.
frederick P.For our purpose, it was certainly cheaper than buying a trailer. They were quick, helpful, and efficient.
CHUCK B.Very nice person who took care of us ..... quick return
Kenneth V.Sandy goes above and beyond! The NICEST facility U-Haul has. One can tell Sandy takes pride in her job and cares a great deal about the customers experience. I'd recommend her storage facility to anyone looking for storage or rentals.
Chris Ann S. | Expérience généraleThank you very much. Trailer towed beautifully and the staff at this location are excellent!
Jason M.Staff were very friendly & helpful.
Michael H.Sandy was OUTSTANDING in professionalism, answering all my questions and assisting me to reserve a storage space immediately. Merci.
David/Rochelle D. | Premières impressionsEasy process, no time wasted, recommended.
Adrian C.Everyone was very helpful. And really friendly. I really appreciate the effort they all made to help me.
Peter K.Service team did a great job
Shannon R. | Online Move InThis was the most affordable and efficient way to move my belongings such a distance. I will recommend your boxes to anyone making a move!
Marguerite W.Very nice facility well maintained I would have much rather have gone to a facility like this then the ones I had to go to to pick up my equipment lady working there is very pleasant and very helpful
Harold U.Very nice facility the lady working there was very helpful and did what she could for me even though she was not able to look at the overcharges on the trailer she did try
Harold U.Jody was a great help very knowledgeable & patient with us during our pick up in cold & snowy weather conditions 5 star rating for a 5 star lady,,Thank you Jody
Wayne R.Great job by the kid who hooked me up!!
Peter F.Sandy and Jody are truly remarkable human beings and go above and beyond to take care of us there
Steven H.Great facility that is incredibly clean. Staff is friendly and helpful. Perfect place if you need climate control.
Ari ? Micheal H. | Expérience généraleNothing, very nice quick and efficient thank you
Carol C.Super cool that I just pulled in front of the store, they came out and greeted me and inspected, & emailed me a receipt. I love that I didn't even have to go inside - after a long day moving stuff, it was a treat to be greeted in the truck!
penny L.Was charged extra miles and left you with extra gas".........
Gerald H.Excellent staff
Mark C.I have rented from a number of U-Haul locations over the years, and I can clearly state that this Houghton Lake , Michigan location is the best. The location is great: clean, well-lit. Sandy, who manages this location is absolutely the best. She's knowledgeable, friendly and will go out of her way to deliver great service. I can't say enough. This is my go-to location for rentals.
Timothy C.Have the equipment I ordered weeks in advance at the location, and if not available the employees have the authority to give a substitute at the same price. I was told just a few days before the trip, when I had plenty to do, that I would need to now go on a 2+ hour trip to get the car dolly. Finally on the 4th call I found someone that could help.
Lyle V.Waiting on credit for gas started with 1/4 tank turned it with 1/2 tank
Mary H.Sandy. manager, was/is excellent at explaining the whole process. Very helpful on informing me where to return the trailer. Hadn't rented from U-Haul in a long time, glad I came back to U-Haul.
David G.Insure accurate drop off times on invoice
Jim S.People and location great, 26 foot truck was terrible to drive, local U-Haul rep said there were problems with the new Fords on grooved pavement, truck bounces TERRIBLY on smooth grooved pavement. Will be contacting Uhaul about this as the truck was borderline undrivable.
Christopher S.Courteous, friendly and very professional
GEORGE Z. | Premières impressionsSandy was amazing. The return was fast and easy. I also dealt with Sandy a week earlier at this location for a trailer hitch, which went very well. She has a great personality for dealing with customers!
Linda E.Be knowledgeable and perform your jobs accurately. UHAUL failed on every level of this transaction and I will never give you any more business.
Lindsey S.Don't change a thing
Linda E.Make sure you have the parts instocks! I had to wait over a month! If not for Sandie the GM, I would be still waiting or would have gotten a refund. Thanks again to Sandie!
Gary H.General Manager very proficient and easy to work with,
Nefco Fire I. | Premières impressionsSuper helpful and friendly,Great customer service.
Kristi C. | Expérience généraleWell the only reason I drove 45 minutes to this location was for the pickup that I reserved. Then I get told that they're commonly stolen and she isn't “comfortable†with letting me take that truck so I ended up having to pay a bit extra for the uBox truck which I didn't even need. And then it was put as “in town†when I told her I was going out of town so I ended up getting charged double the miles for dropping off at a different location.
Damien B.Sandy and the staff have always been extremely friendly and helpful.
JOE D. | Premières impressionsBest customer service of any of the 3 U-Haul locations we use.
BRUCE P.Service amical
Karen H.Sandy Hillestrom and Jodi went above and beyond to make sure that I had the 5x9 utility trailer I needed on time and without having to drive father to pick it up. Sandy was super friendly and courteous and they both were a joy to work with. Online verification code wasn't working, so I couldn't check-in online, but it was ok because the staff took care of it quickly without issue.
Jennifer S.The employees were very friendly and helpful.
deborah W.The lady was from NY, but funny and friendly just a great person
Timothy F.If I ever had a problem Sandi was right there to fix the problem
LORI JEAN H. | Expérience généraleNothing to improve on. Everything went smoothly. I am very satisfied!
Randy W.As usual Manager Sandy was there for us. Thank you Sandy. Jim Ellsworth
James E. | Expérience généraleOne of the best UHaul stores I have ever used.
Charles B.Nothing!
kathy H.We have been seasonal renters for the past 3 years and I already have it on my calendar to pre-rent for next summer the first of May. If only summers where longer in Michigan. Have a safe winter and see next spring.
debra k. | Expérience généraleRecommend this facility to all. Store manager is the best person to do business with.
Raymond S.Order hitch and scheduled installation 2 weeks out. On date of initial appointment I drove 100 miles to receive a call saying the hitch has not been received. Irritating as I was within 5 miles of your site. Call could have been made earlier if product was not there. On second appointment date called to be directed to call center who could not confirm positively the hitch was there but system said it was. Agent sent a note asking location to call me and confirm but never received a call.
Lee B.Customer service was beyond excellent. Cannot recommend more!!!!5 stars!!!
Keith H.Very nice people and very clean
Brian A. | Premières impressionsThank you for your help to the three employees that help me out
Roger A.Absolutely horrible service. Would definitely not recommend Ubox for anyone moving out of state. UBox's were picked up at my house almost a month late and Uhaul had the nerve to bill me and add late charged when you were the ones that could not only deliver it when requested then they sat in my driveway empty.
RENEE G.The app would be better when you sign in to return a unit to be the very first or ez to find when returning. I drove through within one minute before my return time so I was on camera. Then trying to use the app said we where late because of trying to get connected and find the return button. So if I was concerned about extra charges because of a few minutes it would help to have that part be ezr. Still a great experience and I would use again.
Wayne W.Excellent service à la clientèle. Prompt and easy to work with.
Derek D.The facility is really good and the staff went out of their way to assist me in placing my boat in winter storage. GREAT JOB! I have told others about the facility and the great staff.
David U. | Premières impressionsSandy is THE BEST! Very helpful, very friendly, very accommodating and so much more. By far the best U-Haul in America, is in Houghton Lake MI and run by the best people in the world!
Daniel D. | Premières impressionsMy first time using a storage unit. Sandy and all the staff were great and very helpful.
Charles D. | Expérience généraleThe manager is beyond awesome!!! She MUST STAY!!! Great help and explanation.
Don / Candy M. | Premières impressionsManager Sandy Hillesheim is not just a great representative for a Uhaul, she is a wonderful person. She goes above and beyond and does whatever it takes to accommodate the customers. Our experience was excellent and I will ALWAYS recommend the Houghton Lake Facility to anyone who might need their services. She is perfect for her job because she is a Can Do person in a business where anything can happen and many times does happen. Bob & Kathy Sager
ROBERT/KATHLEEN S. | Expérience généraleAwesome,,,,,
Mike / Amy L. | Premières impressionsOverall very helpful. Thank you.
Willis p. | Expérience généraleSandy who runs the Houghton Lake, Michigan store is wonderful. She has helped us maneuver between indoor and outdoor boat storage for the last couple of years. Very pleasant and easy to work with.
James E. | Premières impressionsSandy the mng was so kind, very helpful, sweet as can be/ Joyce was so sweet, kind, loving, she show that she really cares about the costumers. I would recommend this place to everyone. Kudos to the uhaul team in houghton lake.
Colleen P. | Premières impressionsVery nice. Went the extra mile to help us.
Peter K. | Premières impressionsI love this place, everyone here is helpful and gives excellent service have been their costumer for 2 years. Thank you to Sandra she is the best!
Diana Z. | Expérience généraleThey are amazing here. Super friendly and go above and beyond to help their customers. After a very long and stressful drive and some logistical nightmares due to my mistakes, their team ensured I got a unit that worked for me. Very clean facility and at a great price. Je les recommande fortement.
Ari ? Micheal H. | Premières impressionsI only wish that the hours to access would be extended. Maybe it's for security but thinking you can track who goes in and out by their security card. If you can get sensors that open and close the gate from your car, that would be great! Thanks
debbie k. | Expérience généraleGreat experience!
Gregg G. | Expérience généraleGreat staff, great service
Glenn / Geraldine H. | Premières impressionsSandy was super. The whole experience was excellent.
Dorothy H. | Expérience généraleVery helpful in the office.
Patricia/Carl C. | Expérience généraleThanks for a clean safe spot I will be doing business again with U-Haul
JAMES BRADLEY R. | Expérience généraleBest uhaul facility and customer service I've ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!
abram c. | Premières impressionsI did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive
Shannon K. | Premières impressionsSuper awesome service couldn’t be more happy with folks there A plus.
Mike L. | Expérience généraleSandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.
Brett Daniel B. | Premières impressionsWe have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is
Sonny G. | Expérience généraleFriendly & helpful staff
Andrews G. | Expérience généraleSandy and the team at Houghton Lake are great to work with!
cathy f. | Expérience généraleSandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!
Catherine/Chris P. | Premières impressionsSandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.
Michael F. | Expérience généraleWish they wouldn’t have kept raising the rent!
Brett B. | Expérience généraleA great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.
Robert a. | Expérience généraleBless you guys !
Corey N. | Premières impressionsThe people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them
Tracy Louise J. | Expérience généraleThis is the finest facility I’ve ever used.
Frank M. | Premières impressionsSandy is the BEST ☺️
GERALD EDWIN S. | Expérience généraleSandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg
Greg T. | Expérience généraleThe owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.
Corinna W. | Expérience généraleI have rented the unit but not yet moved in.
Jacqueline/Dennis R. | Premières impressionsI want to thank you sandy it has been a pleasure using u haul for storing my truck.
Dingus M. | Expérience généraleThe lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.
Cassandra B. | Online Move InSandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.
andrew k. | Premières impressionsThe manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.
Eleonor M. | Expérience généraleMy only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy
Jeremy M. | Online Move InSandy and her team went above and beyond!
Linda D. | Expérience généraleSandy is truly a gem! You couldn't meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It's not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!
Lauren F. | Premières impressionsThe owner is super helpful and knowledgeable. Answered all my questions!
Donald J. | Premières impressionsSandy is always the best to work with. Helpful in every way.
GERALD EDWIN S. | Premières impressionsThis is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.
Paul G. | Online Move InThe staff is great, always super helpful. Just didn't need storage space any more.
VINCENT JAMES P. | Expérience généraleI love how they always find a way to get you what you need.
Eric N. | Premières impressionsGreat facility and the staff was extremely helpful with the temporary storage of our RV. Merci.
Dennis C. | Expérience généraleSandy extremely helpful and efficient. Her associate was helpful too.
Julie S. | Premières impressionsSandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan
Camping W. | Expérience généraleNice working with the uhaul staff
ANNA MARY W. | Expérience généraleSandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome
David Roy/Janet A. | Premières impressionsThe manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with
Kristopher T. | Expérience généraleSandy is the best
Eric P. | Expérience généraleEveryone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!
cathy f. | Premières impressionsClean, secure, easy in and out.
Dennis Terry W. | Expérience généraleThe gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.
debra k. | Expérience générale