Customer Reviews for U-Haul Moving & Storage of Howell

367 évaluations

1429 US 9   Howell, NJ 07731

(732) 845-4767

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(732) 845-4767

1429 US 9
Howell, NJ 07731

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
5

Awesome experience and great value. The drivers who drop off and pickup the boxes are really talented workers. Some incredible finesse with those forklifts!

Andrew S. 
Évaluation :
5

Very good!

Francesca L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shani H. 
Évaluation :
5

Staff were very helpful

ROBERT T.  |  Premières impressions 
Évaluation :
5

Awesome and personable staff. Very knowledgeable of sizes and products.

Linda M.  |  Premières impressions 
Évaluation :
5

Professional services at NJ office as well as tennessee office. Thank you for a great experience

mark C. 
Évaluation :
5

This is the 2nd unit I've rented from them. They are always friendly and make the rental process smooth and easy.

Jason W.  |  Premières impressions 
Évaluation :
4

Fast and easy process! We reserved a unit online, got to the location same day, showed proof of insurance, ID and that we already had a lock and we were good to go. Sam was kind and knowledgeable of the process!!

patricia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise Z. 
Évaluation :
5

Samantha was very helpful with our experience. She's truly provessional and knowledgeable.

amelia F.  |  Premières impressions 
Évaluation :
3

Due to the man that works there has unit of his own next to the elevator (Michael) I wouldn't come back. He was just rude and inappropriately acting to customers

Diane K.  |  Expérience générale 
Évaluation :
5

We had Tim at the front desk who was super friendly and helpful.

Jenna V.  |  Premières impressions 
Évaluation :
5

Samantha was a breath of fresh air! She was professional and thorough. I will be sending my mom as she is looking for a storage unit as well.

shirley n.  |  Premières impressions 
Évaluation :
5

Excellent option for your storage needs.

Eric V. 
Évaluation :
5

Samantha, Tim and Vicki were very helpful and accommodating to me. 👍🏼

georgina f.  |  Premières impressions 
Évaluation :
5

The pickup and delivery drivers were excellent

roland B. 
Évaluation :
5

I love the elevator access and the big garage to offload and on load in a temperature controlled area! It is DEFINITELY worth every penny I'm paying and it's cheaper than most storage facilities in the area! The employees are awesome, polite and very helpful and informative! I will tell everyone to try UHAUL 1st before going anywhere else!

Janie W.  |  Premières impressions 
Évaluation :
5

Tim was very friendly & efficient. He made my entire move in experience seamless. I was very impressed by the facility.

Erica S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Waner T.  |  Online Move In 
Évaluation :
5

This storage facility goes above and beyond the call of duty for their customers. They are not only sympathetic their are empathetic for their customers in regards to showing genuine understanding and even care for their customers (regardless of customers' circumstances or situations that they are going through). They are willing to help and accommodate anyone who walks through their door. I definitely recommend going to the uhaul storage located in Howell, NJ. Samantha and Dawn are both awesome :)

AMY M.  |  Expérience générale 
Évaluation :
4

Should have at the minimum 2 elevators to access the floors. One and when it's busy is total insanity. Much time is wasted!

maureen r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B.  |  Expérience générale 
Évaluation :
5

Very pleasant 1st experience, accommodating & polite!

Jeff K.  |  Premières impressions 
Évaluation :
5

Samantha and the Manager Dawn were SO helpful and informative, and they made the process to secure a storage unit go so easy for us! The value we are getting compared to another storage business we were using is just incredible and we love how safe and secure the building is! We HIGHLY recommend UHaul!

Robert S.  |  Premières impressions 
Évaluation :
5

Very friendly and knowledgeable Made you feel very comfortable

John S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carrie C.  |  Premières impressions 
Évaluation :
5

Manager Dawn was great!

Lina N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette N.  |  Premières impressions 
Évaluation :
2

This was a bad enough experience that I will never use Uhaul again. Poor communication, poor customer service/experience. Bad communication, in particular from the NJ office. The FL office was good. Corporate was ok.

Bryan V. 
Évaluation :
5

great service

George T. 
Évaluation :
5

This was the best moving experience I have ever had and I have moved many times in my 60 years of living. Customer service was excellent but who really gets the best ratings from me are the drivers, in New Jersey there was a driver and her name is Liz and she went above and beyond, she was very patient, explained everything in detail, she helped put my mind at ease knowing that my two containers would make it safely to Sarasota Florida and then ship to my location in Longboat Key, Florida….the driver that delivered from Sarasota to longboat key was also amazing and patient, kind, on time, courteous,… 1000 stars all the way for U-Haul U-Box and I have recommended your services to so many people already. I have a business and packing up home owners and working with realtors on a regular basis and I have recommended your service and will continue to recommend your service in the future. The name of my company is called DONT STRESS YOUR MESS.. ORGANIZIT and I am their first connection to helping their move successful and I will be recommend that we use U Haul, U-Box every time!!!! I am so grateful, Thank you for a pleasant experience. Tonianne Coppa-Neri 

TONIANNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine C. 
Évaluation :
5

Excellent experience and representatives, thank you!

Erin M. 
Évaluation :
5

Worked out great, thanks!

Joshua S. 
Évaluation :
5

I went from renting indoor storage units for a temporary period of time to emptying them into Uboxes for transport. I was able to empty one Ubox and schedule the other for transport. Once again, the transition was seamless as Dawn Ward runs an outstanding moving and storage facility.

Tammy F. 
Évaluation :
4

Local Company tried to charge me for several months of storage while my box was in transit from our house to the West Coast.

Kurt H. 
Évaluation :
5

As a hands on person communications is extremely important to me. By that I mean direct verbal. I realize that in today's world the internet has taken over when it comes to communications, but not all of us have neither the time or desire to master all of the skills necessary to successfully get things done in this manner. Direct phone

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R.  |  Premières impressions 
Évaluation :
5

Very helpful

Keith C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charisse H.  |  Expérience générale 
Évaluation :
5

Non at this time

Sean R.  |  Premières impressions 
Évaluation :
5

Best storage facility I have ever been in. Felt like my items were very in a very clean and safe place.

glen m.  |  Expérience générale 
Évaluation :
5

I never thought using a storage facility would be such a pleasant experience!!! HIGHLY RECOMMENDED!

Frank M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN A.  |  Premières impressions 
Évaluation :
5

Great, clean and technology savvy facility!

Jeffrey J.  |  Online Move In 
Évaluation :
5

The woman I forget her name was so helpful and informative. She was there on the morning of March 23.

William K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamila C.  |  Expérience générale 
Évaluation :
5

I was happy with the service I received. Tammie, who delivered and picked up the U-Boxes was very friendly and accommodating. Great customer service!!!! Thanks Tammie.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Super neat, clean, and innovative facility. Would definitely recommend.

Isaiah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

Excellent service from start in New Jersey to finish In Florida. UHaul kept in touch in a timely manner letting us know about the pick up and delivery and pick up of the POD Would highly recommend your service

Judith E. 
Évaluation :
4

Dawn was very helpful. facility was very clean and convenient. Price was 1/3 what I was paying currently.

Christine R.  |  Premières impressions 
Évaluation :
5

Dawn was amazing to work with!

Salawa S.  |  Expérience générale 
Évaluation :
5

Dawn is very helpful and great! It's a very nice and clean building

NICOLE K.  |  Expérience générale 
Évaluation :
5

Dawn went above and beyond in helping me while I was getting the unit last minute. She was very accommodating and efficient.

Maureen D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dIANE m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john T.  |  Premières impressions 
Évaluation :
5

so far so good

Robert R.  |  Premières impressions 
Évaluation :
4

The only complaint I have was that I had to pay for an additional storage month when I requested the units to be shipped before the monthly due date came. I felt I was penalized because the pods couldn't be delivered quickly.

Sharon M. 
Évaluation :
5

In the New Jersey and Florida locations where I moved to, the staff has been unbelievably Competent, friendly, And helpful I could not have made a better choice. Dawn the manager at your New Jersey in Howell NJ , and Annmarie and Sherry at your Coconut Creek Florida location are Superior employees. I would not hesitate to recommend anybody to U-Haul especially to the staff at both of these places. My move Was a great experience for me. I appreciate everything you've done for me Sincerely, Bernie Rosenblatt

BERNEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred M.  |  Expérience générale 
Évaluation :
5

You guys are the best!!!

Laura V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy H.  |  Expérience générale 
Évaluation :
5

It’s a nice and clean facility

Emmanuel A.  |  Premières impressions 
Évaluation :
5

Dawn is amazing. This is my first time getting a storage unit. She was very friendly and informative.

Vad Z.  |  Premières impressions 
Évaluation :
5

Great.

Janet D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s.  |  Premières impressions 
Évaluation :
5

Best service I’ve ever received. Keep it up

Michael F.  |  Premières impressions 
Évaluation :
5

Dawn was very helpful and friendly. She showed me the facility's access security and how to sign in when I enter. She even walked me to my unit and ensured everything was in order.

John N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
4

Service was great and i would use it again. The box being late by a day was not a problem for me this time.

Esteban P. 
Évaluation :
3

All of our wooden furniture was damaged. Including an antique end table.

Keith K. 
Évaluation :
1

Extremely disappointed and dissatisfied with my uhaul experience yesterday. When we got to the uhaul in howell on rt 9 north, the movers went to place my belongings into the elevator and the elevator stopped working. The woman at the desk had no idea how to fix it and was very rude when we asked her what the alternative was since there was no other elevator. She said to "take the stairs" to the movers who had to move multiple heavy items to the THIRD FLOOR which was completely unacceptable. Because there was no one available to fix the elevator, I then had to scramble to find another storage facility and it cost me even more money because that extra wasted time had delayed the time for the movers. They made no accommodations for me whatsoever and were unprofessional in how they handled this matter.

Nicole R.  |  Expérience générale 
Évaluation :
5

I would like to thank Down again for Being so nice and kind, she is great!!!! The store is beautiful clean and organized. Also I love the security in the building. I highly recommend U-haul to anyone in need.

Andreia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galina S.  |  Premières impressions 
Évaluation :
4

The U Haul team was great with my reservation and storage. The facility was always clean, and hours and location are very convenient. One of the top U haul facilities around. I will recommend this location to others in the future. well done team!

Tinamarie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lemuel c.  |  Expérience générale 
Évaluation :
5

Amazing service and made my move so easy! Love U Haul!!!

Fun L.  |  Expérience générale 
Évaluation :
5

Great experience!

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan F. 
Évaluation :
5

Very pleasant experience, delivery driver was awesome!!! She was so helpful!!!

Noelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea R.  |  Premières impressions 
Évaluation :
5

Very convenient and everyone is very helpful and informative

Jametta J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miriam M.  |  Premières impressions 
Évaluation :
4

N

keith a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria I. 
Évaluation :
5

I had a great experience with the storage worker Dawn and renting a U-Haul truck.

Robert O.  |  Premières impressions 
Évaluation :
5

The staff at the facility are a joy to speak with, extremely courteous, friendly and helpful at the Rt 9 in Howell , NJ location. I had already recommended a friend.

john I.  |  Expérience générale 
Évaluation :
5

Service was above and beyond what I expected. Best experience I've had using a storage facility!

Scott D.  |  Premières impressions 
Évaluation :
5

The manager in the Howell NJ location (Dawn) was very helpful.

Mario C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris M.  |  Premières impressions 
Évaluation :
5

Convenient experience, extremely secure, polite, friendly, and friendly staff! A+ experience!

Michael H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D.  |  Expérience générale 
Évaluation :
3

Please instruct your reservation specialists to never cancel a delivery date on a customer. This happened and caused a lot of dissatisfaction and turmoil. The reason given was that she called regarding placement in the driveway and we missed her phone call so she cancelled it on her own and didn't even coordinate a delivery date the next day. If it wasn't for the local delivery office we could have been without delivery for days. Reservation specialists should not cancel deliveries period unless the customer requests a cancellation.

Joseph S. 
Évaluation :
5

Very knowledgeable organized staff, very clean facility.

Angela W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lew Z.  |  Expérience générale 
Évaluation :
5

In this crazy world where it feels like nobody cares about anything really, these guys are simply excellent. Everything was perfect-timing, communication, service. So flexible, punctual, attentive, accommodating. Very impressive! Thank you.

LENNY V. 
Évaluation :
5

In my opinion UHAUL is a good and safe place to storage our stuff.

VILMA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald J.  |  Premières impressions 
Évaluation :
2

We originally put the credit card for automatic payments, so far every month we have received a notice that we are late with our payment and we have had to call to remove the late fee. Not sure why the payment is not automatically taken every month.

Belen Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
5

The experience so far has exceeded our expectations! Hoping the delivery is as smooth in North Carolina as our experience in Howell. Dawn has that facility running like a well oiled machine! Merci

Adrienne C. 
Évaluation :
5

Staff were incredibly nice and helpful. Building is super clean. We got the climate controlled unit on the 3rd floor and it is the perfect temperature.

Emily H.  |  Premières impressions 
Évaluation :
5

Facility was easy to navigate, and clean. What is above and beyond, is the manager, Dawn.. she handles everything with ease (or makes it look that way!), has such patience, easy to talk to, explains every detail, and is more than accommodating. She is excellent, and a huge asset to your business!

Adrienne C.  |  Expérience générale 
Évaluation :
5

It was great. Super clean facility, easy to access, reasonable prices. Merci.

Justin M.  |  Expérience générale 
Évaluation :
5

Will use again when needed thanks very much.

angel f.  |  Expérience générale 
Évaluation :
5

Diligent and helpful staff

Charles B.  |  Premières impressions 
Évaluation :
5

Excellente expérience

William G.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful!

George W.  |  Premières impressions 
Évaluation :
5

Dawn was so helpful and friendly! The facility is so clean and temperature controlled! My husband was very weary about storing his valuables anywhere outside the house. Once Dawn explained all the security measures, he was so relieved! My only complaint is that when I called to make the reservation I specifically asked about buying my own lock and the sales person said I could bring my own. When I arrived with a newly purchased lock with extra keys made, Dawn said we had to have a round lock. Other than that, everything was great!

Sabra F.  |  Premières impressions 
Évaluation :
5

Contacting by phone is very poor.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fun L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN H.  |  Expérience générale 
Évaluation :
4

Clean, new and modern. While the security of the facility is very strong, it is complicated and difficult to learn. Once you learn, however, it is manageable. Was disappointed to see rat traps on our floor near our unit. Is there some way to segment the facility to have house furniture in one area, and commercial and industrial in another?

Sandra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Premières impressions 
Évaluation :
5

Staff were great; extremely helpful! Facility super clean with excellent security.

Kevin S.  |  Expérience générale 
Évaluation :
5

Victoria was fantastic! Excellent customer service

Heather P.  |  Premières impressions 
Évaluation :
5

Dawn has very professional,polite, and helpful during the move in experience.

Michael D.  |  Premières impressions 
Évaluation :
5

Always helpful in person and on the phone.

KATHRYN H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne c.  |  Online Move In 
Évaluation :
4

The only hiccup that occurred was the until I rented was already in use so I had to get another unit which was on the the other side of the bldg... I had requested a closer unit from the get go... the girl Samantha who originally was very helpful said there were no other units available and that the empty unit which was by the first one that was assigned to me was not available.. I was extremely disappointed in the way I just got a sorry huh.... the young man tried his best to help but he was not in charge so couldn't do too much

Valerie M.  |  Premières impressions 
Évaluation :
4

I had a card on file for charges and twice I was still charged a late fee. The card was correct in the system, yet I was still charged a late fee.

Sean M.  |  Expérience générale 
Évaluation :
5

Samantha was just THE BEST. I couldn't have been put in better hands. I never experienced service ever before like she gave me. I am so so so grateful. She was just wonderful, caring, compassionate, very very professional, efficient and the the qualities that go for customer service. Thank you with all my heart, Samantha, and Dawn too.

teresa d.  |  Premières impressions 
Évaluation :
5

All storage facilities should be as good as yours

Mary V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylah B.  |  Online Move In 
Évaluation :
5

Dawn is extremely helpful.

JOANNE J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
5

Dawn was great. Very helpful and friendly!

bill b.  |  Premières impressions 
Évaluation :
4

There is a major disconnect in the system, from the sending location to national to the receiving location. Everything on the NJ end (sending) went smoothly. Once the containers were in transit is when communications and awareness fell apart. I called the 800 number several times for updates on my shipment, only to be given the run around from phone transfer to phone transfer, ultimately being told that there was no way of knowing the location of my containers until they arrived at the destination. At one point I was told they were delivered, which clearly was not true. On two occasions I was told they were in the Palm Bay facility ready to be delivered. This went on for days until final delivery, when it was the truck driver who gave me the ground truth about why they were delayed. The most alarming of all of this experience was being told by at least two phone operators, that there was no way of knowing where the containers were once they left my home. The containers arrived 4 days later than promised, which cost me a lost weekend that was planned for unloading the containers, a day away from work to unload since the weekend was past when they finally arrived, and additional airfare and car rental fees for having to reschedule my return flight after unloading at the destination. the only silver lining is that the containers arrived..and the contents were as packed, which gives credence to the "gentle ride" delivery

Michael R. 
Évaluation :
4

U-Haul in New Jersey was good .Fort Myers U-Haul was Bad They did not delver on the correct day.And than the next day I had to call them.They did not have it together.

DAVID C. 
Évaluation :
5

Amazing service. Amazing prices. Super secure and clean facility. How can you not go with Uhaul?? Highly recommend.

Jason B.  |  Premières impressions 
Évaluation :
5

Very nice facility. I would definitely recommend using there service.

Andrea J.  |  Expérience générale 
Évaluation :
5

Everyone was polite and interested

James S.  |  Premières impressions 
Évaluation :
4

will use again

ANAT S. 
Évaluation :
5

The staff was awesome to work with!!

GARY R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia P.  |  Premières impressions 
Évaluation :
5

We have been extremely pleased. Great facility and staff.

glen m.  |  Premières impressions 
Évaluation :
5

Dawn was very helpful

Brian G.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff.

Alfred M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D.  |  Expérience générale 
Évaluation :
5

I cannot say enough. Great communication. Both NJ and Fl were a pleasure to work with. Every step was on time as promised. Fortement recommandé!

Kris G. 
Évaluation :
5

Some delay in delivering my items, but otherwise can't think of anything to improve on. It was a good experience and helped me finally move my stuff out of storage located in another state.

Donald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R.  |  Premières impressions 
Évaluation :
1

This experience was the worst of my life. The boxes were not level at drop off so I couldn't latch them when loaded without a crowbar and hammer. The boxes did not arrive as promised. Your customer service employees were clueless. Got put on hold continually and was lied to on several occasions. You screwed up the empty carton pick ups multiple times an again I was lied too. I have several work friends who are retiring and moving I let them all know to NOT use you. You just suck.

ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enriques P.  |  Premières impressions 
Évaluation :
5

The whole experience was great. My box was delivered to my driveway early and was picked up when promised, all drivers called me to give updates. The staff at the facility in Florida were very nice and had my box turned and accessable on the date as promised.

Lauri B. 
Évaluation :
5

First I must say that Dawn is the most wonderful, pleasant lady to work with. So helpful and accommodating with everything. Second, your facility is unbelievable. I went home and told my family it's like the state of the art storage facility. It was unbelievable to me. I am so happy I am using your facility. Thank you again for everything.

Geri T.  |  Premières impressions 
Évaluation :
4

Samantha was great and very helpfull .

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amr N. 
Évaluation :
5

Very clean safe facility. Staff exceptional.

jane g.  |  Expérience générale 
Évaluation :
5

Excellent staff. Gentleman who rented the unit was great.

WILLIAM D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W.  |  Expérience générale 
Évaluation :
5

You need a better system for payment. I spent 3 hours correcting your mistake in the bill, if it wasn't for Dawn at the Howell store I would never use your service again.

Pat K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby B.  |  Premières impressions 
Évaluation :
5

Dawn was very nice and helpful. She was very kind in answering all my questions. Very good experience!

Lillian B.  |  Premières impressions 
Évaluation :
5

You have a great employee! Dawn makes the experience so easy. She's patient, helpful, and always has a smile. Facility is very clean.

Adrienne C.  |  Premières impressions 
Évaluation :
5

So far so good..........Brand new.

Michael L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Premières impressions 
Évaluation :
5

Dawn is so sweet and helpful! Facility is clean, secure, and easy to access. Very happy overall!

Lindsi B.  |  Premières impressions 
Évaluation :
5

It has been a pleasure working with U-Haul in Howell NJ. Everyone is helpful and knowledgeable. I must mention Dawn Ward for her exceptional customer service. She is professional, knowledgeable, helpful and is wonderful to work with. Moving is a very stressful process. Dawn has guided me and made excellent, cost efficient recommendations to help my move go smoothly. Her recommendations have helped me tremendously. I am a happy U-Haul customer!

ARLENE B.  |  Premières impressions 
Évaluation :
5

I cannot begin to say how amazing Liz was throughout this process. Moving is so difficult…it was nice to have a person care so much about our needs. She is the perfect example of what outstanding customer service looks like.

AARON C. 
Évaluation :
5

I was very impressed with the security and how clean the facility were.

Lloyd Q.  |  Premières impressions 
Évaluation :
4

Didn’t have the unit I booked available, so I had to use a smaller unit

keith p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean B.  |  Premières impressions 
Évaluation :
5

Everything went exactly as expected. An excellent alternative to driving a truck across country.

Vitaliano L. 
Évaluation :
3

Very family with everything

betty b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris S. 
Évaluation :
3

This whole experience was a hair short of a complete disaster, at no fault of the employees or customer service reps. When I booked the U-Box on U-Haul-s site, the dates I had selected were apparently pointless, as after I placed the order all of the dates were moved out half a month to a full month from the original selection dates. While a date can't be perfect on the website, I understand that, to be off that much, and to not know until after the order is placed is insane. I was no longer going to be living in the state on the date it changed my loading date to. Luckily we worked with the local U-Haul team to find a work around. They were very patient and kind, and helped where they could, but most of the disorganization was clearly a result of the overall company practices and policies, and they were therefore limited in their ability to help me. It needs to be clearer that any shipping schedule is at the mercy of whatever 3rd party you all can hire out for the job. Every day the scheduled shipping days would get changed to the next day, then on that day it would change to the next day again. I had many calls that amounted to "the shipping company hasn't come out, but it should be shipped tomorrow". Only for that to not occur. I asked countless times if there was something incorrect on my end that was causing the delays, and everything on my end was in order. Even after it was actually shipped, I scheduled a drop off/pick up time only to find out just before it was supposed to be dropped off that it wouldn't come that date. I had to emergency move across the country, and really thought this was the best way for us to do it, but wound up living out of suitcases for a month not knowing when our stuff would arrive. It felt like our lives were being held hostage. I can't stress how wonderful the customer support was given the terrible hand and policies they were dealt and had to navigate. But that can only do so much.

Caroline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timitra N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Premières impressions 
Évaluation :
5

Employee was very attentive to me needs and explained the process.

Porphanj F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Everything is great about this place. From the staff to the facility - everything is awesome!

Stuart T.  |  Premières impressions 
Évaluation :
5

Too many pads

BRIAN B. 
Évaluation :
5

Excellent

pat g.  |  Premières impressions 
Évaluation :
3

The problem I have with Uhaul is the wait time on the phone. If I call the local Uhaul I kept getting a rep from all over the US. the phone would ring and ring, i was on hold for over one hour or after 45min hold the phone would disconnect. totally unacceptable and this caused my Ubox order to get missed up

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana W. 
Évaluation :
5

Dawn the general manager was amazing. She went out of her way to help me complete my storage after hours. I went a bit past the closing time and she accommodated me. I cant than her enough

sam a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Clean, highly secure, climate-controlled storage for a good price. Also, they have plenty of units--their availability of units is much better than other places.

Muhammad M.  |  Premières impressions 
Évaluation :
2

Improve communication

Jeffrey S. 
Évaluation :
5

Everyone and everything was great. No complaints. Thank you very very much!!

Teresa D.  |  Expérience générale 
Évaluation :
5

Great new and convenient facility as well as very helpful and customer focused employees

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A.  |  Premières impressions 
Évaluation :
4

The day I had my movers move my stuff the elevator wasn't working so this meant it cost me more money as the movers had to carry my stuff down one floor. No elevator is not something you want a person to experience on the last day!

Barbara E.  |  Expérience générale 
Évaluation :
3

Staff at site was super mega helpful.

Jose B.  |  Premières impressions 
Évaluation :
5

Very secure and clean , would absolutely return

James K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynel C.  |  Premières impressions 
Évaluation :
4

Get more people to handle viewing an account. If someone cant handle the account they send you back into the queue and the waiting begins again. Spent over 20 minutes on hold both times. Other than that, the ubox experience was great and for us self packing was better. The boxes are small so big irregular items are difficult to pack. But the boxes are perfect sizes for fitting into small spaces or parking spots for unloading. And the uhaul place we had the uboxes delivered, the people were great and fast in deliveromg our 3 pods as we were in a hurry up situation

Vincent D. 
Évaluation :
1

Never ordered anything but was charged like I did.

Ethan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N.  |  Premières impressions 
Évaluation :
5

Great service and very accommodating.

Andrea J.  |  Premières impressions 
Évaluation :
5

Fast, easy and friendly. Great experience, would recommend:)

Jillian G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

The gate in storage facility was a little hard to lock ! Otherwise very HAPPY! & staff outstanding!!

Frank M.  |  Premières impressions 
Évaluation :
5

Excellent service

Nicholas T.  |  Expérience générale 
Évaluation :
4

It was a little unclear how to access the building before office hours for the first time, however, the rep who was coming into the building was very helpful, explained the procedures and I was in and out in no time. The facility is excetoionally clean.

Marlene B.  |  Online Move In