Customer Reviews for U-Haul Moving & Storage of Howell

213 évaluations

1429 US 9   Howell, NJ 07731

(732) 845-4767

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(732) 845-4767

1429 US 9
Howell, NJ 07731

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia P.  |  Premières impressions 
Évaluation :
5

We have been extremely pleased. Great facility and staff.

glen m.  |  Premières impressions 
Évaluation :
5

Dawn was very helpful

Brian G.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff.

Alfred M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D.  |  Expérience générale 
Évaluation :
5

I cannot say enough. Great communication. Both NJ and Fl were a pleasure to work with. Every step was on time as promised. Fortement recommandé!

Kris G. 
Évaluation :
5

Some delay in delivering my items, but otherwise can't think of anything to improve on. It was a good experience and helped me finally move my stuff out of storage located in another state.

Donald N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY R.  |  Premières impressions 
Évaluation :
1

This experience was the worst of my life. The boxes were not level at drop off so I couldn't latch them when loaded without a crowbar and hammer. The boxes did not arrive as promised. Your customer service employees were clueless. Got put on hold continually and was lied to on several occasions. You screwed up the empty carton pick ups multiple times an again I was lied too. I have several work friends who are retiring and moving I let them all know to NOT use you. You just suck.

ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enriques P.  |  Premières impressions 
Évaluation :
5

The whole experience was great. My box was delivered to my driveway early and was picked up when promised, all drivers called me to give updates. The staff at the facility in Florida were very nice and had my box turned and accessable on the date as promised.

Lauri B. 
Évaluation :
5

First I must say that Dawn is the most wonderful, pleasant lady to work with. So helpful and accommodating with everything. Second, your facility is unbelievable. I went home and told my family it's like the state of the art storage facility. It was unbelievable to me. I am so happy I am using your facility. Thank you again for everything.

Geri T.  |  Premières impressions 
Évaluation :
4

Samantha was great and very helpfull .

Mark R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amr N. 
Évaluation :
5

Very clean safe facility. Staff exceptional.

jane g.  |  Expérience générale 
Évaluation :
5

Excellent staff. Gentleman who rented the unit was great.

WILLIAM D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyse B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W.  |  Expérience générale 
Évaluation :
5

You need a better system for payment. I spent 3 hours correcting your mistake in the bill, if it wasn't for Dawn at the Howell store I would never use your service again.

Pat K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby B.  |  Premières impressions 
Évaluation :
5

Dawn was very nice and helpful. She was very kind in answering all my questions. Very good experience!

Lillian B.  |  Premières impressions 
Évaluation :
5

You have a great employee! Dawn makes the experience so easy. She's patient, helpful, and always has a smile. Facility is very clean.

Adrienne C.  |  Premières impressions 
Évaluation :
5

So far so good..........Brand new.

Michael L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Premières impressions 
Évaluation :
5

Dawn is so sweet and helpful! Facility is clean, secure, and easy to access. Very happy overall!

Lindsi B.  |  Premières impressions 
Évaluation :
5

It has been a pleasure working with U-Haul in Howell NJ. Everyone is helpful and knowledgeable. I must mention Dawn Ward for her exceptional customer service. She is professional, knowledgeable, helpful and is wonderful to work with. Moving is a very stressful process. Dawn has guided me and made excellent, cost efficient recommendations to help my move go smoothly. Her recommendations have helped me tremendously. I am a happy U-Haul customer!

ARLENE B.  |  Premières impressions 
Évaluation :
5

I cannot begin to say how amazing Liz was throughout this process. Moving is so difficult…it was nice to have a person care so much about our needs. She is the perfect example of what outstanding customer service looks like.

AARON C. 
Évaluation :
5

I was very impressed with the security and how clean the facility were.

Lloyd Q.  |  Premières impressions 
Évaluation :
4

Didn’t have the unit I booked available, so I had to use a smaller unit

keith p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean B.  |  Premières impressions 
Évaluation :
5

Everything went exactly as expected. An excellent alternative to driving a truck across country.

Vitaliano L. 
Évaluation :
3

Very family with everything

betty b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris S. 
Évaluation :
3

This whole experience was a hair short of a complete disaster, at no fault of the employees or customer service reps. When I booked the U-Box on U-Haul-s site, the dates I had selected were apparently pointless, as after I placed the order all of the dates were moved out half a month to a full month from the original selection dates. While a date can't be perfect on the website, I understand that, to be off that much, and to not know until after the order is placed is insane. I was no longer going to be living in the state on the date it changed my loading date to. Luckily we worked with the local U-Haul team to find a work around. They were very patient and kind, and helped where they could, but most of the disorganization was clearly a result of the overall company practices and policies, and they were therefore limited in their ability to help me. It needs to be clearer that any shipping schedule is at the mercy of whatever 3rd party you all can hire out for the job. Every day the scheduled shipping days would get changed to the next day, then on that day it would change to the next day again. I had many calls that amounted to "the shipping company hasn't come out, but it should be shipped tomorrow". Only for that to not occur. I asked countless times if there was something incorrect on my end that was causing the delays, and everything on my end was in order. Even after it was actually shipped, I scheduled a drop off/pick up time only to find out just before it was supposed to be dropped off that it wouldn't come that date. I had to emergency move across the country, and really thought this was the best way for us to do it, but wound up living out of suitcases for a month not knowing when our stuff would arrive. It felt like our lives were being held hostage. I can't stress how wonderful the customer support was given the terrible hand and policies they were dealt and had to navigate. But that can only do so much.

Caroline K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timitra N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H.  |  Premières impressions 
Évaluation :
5

Employee was very attentive to me needs and explained the process.

Porphanj F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Premières impressions 
Évaluation :
5

Everything is great about this place. From the staff to the facility - everything is awesome!

Stuart T.  |  Premières impressions 
Évaluation :
5

Too many pads

BRIAN B. 
Évaluation :
5

Excellent

pat g.  |  Premières impressions 
Évaluation :
3

The problem I have with Uhaul is the wait time on the phone. If I call the local Uhaul I kept getting a rep from all over the US. the phone would ring and ring, i was on hold for over one hour or after 45min hold the phone would disconnect. totally unacceptable and this caused my Ubox order to get missed up

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana W. 
Évaluation :
5

Dawn the general manager was amazing. She went out of her way to help me complete my storage after hours. I went a bit past the closing time and she accommodated me. I cant than her enough

sam a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D.  |  Expérience générale 
Évaluation :
5

Clean, highly secure, climate-controlled storage for a good price. Also, they have plenty of units--their availability of units is much better than other places.

Muhammad M.  |  Premières impressions 
Évaluation :
2

Improve communication

Jeffrey S. 
Évaluation :
5

Everyone and everything was great. No complaints. Thank you very very much!!

Teresa D.  |  Expérience générale 
Évaluation :
5

Great new and convenient facility as well as very helpful and customer focused employees

John G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A.  |  Premières impressions 
Évaluation :
4

The day I had my movers move my stuff the elevator wasn't working so this meant it cost me more money as the movers had to carry my stuff down one floor. No elevator is not something you want a person to experience on the last day!

Barbara E.  |  Expérience générale 
Évaluation :
3

Staff at site was super mega helpful.

Jose B.  |  Premières impressions 
Évaluation :
5

Very secure and clean , would absolutely return

James K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynel C.  |  Premières impressions 
Évaluation :
4

Get more people to handle viewing an account. If someone cant handle the account they send you back into the queue and the waiting begins again. Spent over 20 minutes on hold both times. Other than that, the ubox experience was great and for us self packing was better. The boxes are small so big irregular items are difficult to pack. But the boxes are perfect sizes for fitting into small spaces or parking spots for unloading. And the uhaul place we had the uboxes delivered, the people were great and fast in deliveromg our 3 pods as we were in a hurry up situation

Vincent D. 
Évaluation :
1

Never ordered anything but was charged like I did.

Ethan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica N.  |  Premières impressions 
Évaluation :
5

Great service and very accommodating.

Andrea J.  |  Premières impressions 
Évaluation :
5

Fast, easy and friendly. Great experience, would recommend:)

Jillian G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

The gate in storage facility was a little hard to lock ! Otherwise very HAPPY! & staff outstanding!!

Frank M.  |  Premières impressions 
Évaluation :
5

Excellent service

Nicholas T.  |  Expérience générale 
Évaluation :
4

It was a little unclear how to access the building before office hours for the first time, however, the rep who was coming into the building was very helpful, explained the procedures and I was in and out in no time. The facility is excetoionally clean.

Marlene B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheeba T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B.  |  Premières impressions 
Évaluation :
5

Your New Jersey driver Liz was excellent. Your Florida driver Carmon was also excellent. Its nice to see women doing this job. Kudos to both

Richard H. 
Évaluation :
5

I Understand having a limited hours for the office however it would be nice to have a 24 hour access. Although, great facility clean, & very friendly helpful staff.

Susan D.  |  Premières impressions 
Évaluation :
4

Very professional staff

Anuhar M.  |  Expérience générale 
Évaluation :
5

Dawn was very helpful as this was a new experience for us needing a storage unit. We explained our needs and she advised us what we could do. Dawn is extremely knowledgeable.

Robert C.  |  Premières impressions 
Évaluation :
5

Unfortunately the truck driver knocked down the parking sign. The association where I live is invoicing me for the replacement of the parking sign. I need your assistance to get this paid immediately. Merci

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jule S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon B.  |  Premières impressions 
Évaluation :
5

Had to change my unit size last minute but everything was taken care of with no problems at all very satisfied

Juan R.  |  Premières impressions 
Évaluation :
5

Great, great, great customer experience. Samantha was excellent as she walked us thru the process etc. Excellent service, will recommend to others for sure.

Kevin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C.  |  Expérience générale 
Évaluation :
5

Could not have been any smoother from start to finish A great experience

Richard G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheila B. 
Évaluation :
5

The UBox arrived one day late. I was told by customer service that I would receive a 50 $credit for each day the box was late. Can someone please confirm when this will occur? Also, UHaul automatically includes a 99,95 $ charge for a 1-month box rental even if you don't use it for one month. All I needed the box for was one day to load and one day to unload. Customers like me should receive a credit.

Chelsea P. 
Évaluation :
5

Friendly and helpful staff. I feel good about leaving my stuff here.

Nicole S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
4

Good service Hours should be extended

Ira S.  |  Premières impressions 
Évaluation :
3

I would provide a higher rating as staff was helpful and the facility appeared to be clean, but we had to wait for the only elevator, then we couldn't call the elevator back once we were finished. After waiting quite awhile, we gave up, had to leave the carts, and take the stairs. We then got stuck in the stairwell (no handles to open the door from the stairwell) and finally used the emergency exit! We then had to walk back to the bays and go back inside to get the truck. Calls to the Howell location and the main number went unanswered. Very disappointed.

Kerry S.  |  Premières impressions 
Évaluation :
5

Everyone has been very helpful !!!

Yamila C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krzysztof P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika H. 
Évaluation :
5

Process is smooth and efficient. Security measures are reassuring.

Jane Y.  |  Premières impressions 
Évaluation :
5

I forget her name, but the girl that dropped off and picked up my Ubox was FANTASTIC! She was accurate on her timing and made extra sure she dropped it in the right spot because I wasn't there to receive it. She texted me pictures of the location once she placed it. And she was able to to accommodate me to pick it up just 2 days later. Plus she was very friendly. GREAT EMPLOYEE!

marisa P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deana h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeri M. 
Évaluation :
5

Dawn is a great person to have as your representative. She was helpful, polite, and a pleasure to work with.

Angelo R.  |  Premières impressions 
Évaluation :
5

The staff is awesome! ⭐️ ⭐️⭐️⭐️⭐️

thomas t.  |  Premières impressions 
Évaluation :
5

First class facility.

Alexander G.  |  Premières impressions 
Évaluation :
5

Really awesome!! Moved seamlessly!! Couldn't have been better.

Peggy H. 
Évaluation :
5

Impossible to get to talk to a person without waiting a long time.. Maybe a special number for customers?

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
5

The staff here are amazing. Nothing is too much trouble. They are helpful friendly and knowledgeable about all U haul products. The storage itself is extremely clean, secure and just perfect for what we need.

Olivia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNE J.  |  Premières impressions 
Évaluation :
5

Your team is awesome!

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pat g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIX A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARIF E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark S. 
Évaluation :
5

Very easy and efficient move in process. Helpful staff and modern and useful services. So far so good!

Bennett J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

catherine S. 
Évaluation :
5

Dawn (manager),Elizabeth and the man who works with her on the weekend were a wonderful help. My husband and I could not say enough how cooperative everyone was to us. We are in our 70's, We had to put the contents of our prior home in storage for 21 days as our closing on the next home did not coordinate with first. Although it was an hour ride and reservation on line was incorrect, everyone made it bearable. Merci!

THERESA S.  |  Expérience générale 
Évaluation :
5

I would use this service again. Very convenient and every thing arrived intact! Very happy!

eneida M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne L. 
Évaluation :
5

Facility is clean and seems secure. There are plenty of carts to use for bringing items to your unit.

salvatore r.  |  Premières impressions 
Évaluation :
5

Dawn made our choices easy.Thank You

Joseph L.  |  Expérience générale 
Évaluation :
5

The process couldn’t have been easier, liz couldn’t have been nicer, and the facility couldn’t have been any better!

adam h.  |  Premières impressions 
Évaluation :
5

Got stuck in the elevator last night and was unable to put my lock on. For department was called. Other than that great experience so far.

Kaleb K.  |  Premières impressions 
Évaluation :
5

Hard to improve. It all went totally smooth in nj and in Oakland. The movers who helped load it made unloading it easy. Both drivers were super efficient and friendly.

Bruce T. 
Évaluation :
2

The dimensions of the box receive were less than advertised, causing me to have to reconfigure my load and to leave personal belongings behind because they would not fit. Try to reach out to the hole for a resolution but never got called back.

stanley B. 
Évaluation :
5

Staff over and above. Great experience. Effortless.

ANTHONY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E.  |  Premières impressions 
Évaluation :
5

Can't think of anything. All was perfect.

steve R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUDREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jazmine A.  |  Premières impressions 
Évaluation :
5

Beautiful clean new facility Dawn was great and very helpful

Lew Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph S.  |  Premières impressions 
Évaluation :
1

The Howell experience was horrible! I was told the containers would NOT arrive as scheduled. They were delayed a day, which cost me money as I had to pay for the help. Then, when they were supposed to be picked up, I was told it would be a 4 day delay. When I told them I would be sued as the property was sold, they told me they put in a ticket to the powers that be and it would be a few days till they got back to me.. Then, I got a call the next day from the man picking up the containers that he was in front of my house! We did not put our bed or tv in the pod as we wanted them until the pods were picked up so we could be comfortable. That being said I had to run home from my last day of work to pack it up and I was not able to say goodbye to my coworkers of 15 years. I was heartbroken. I suggest you hire more people and actually give phone calls to communicate pick ups and drop offs. I would never use this facility again. However, the Palm BayFL facility which dropped off the pods to my new home and picked them up a few days later was excellent! Je les recommanderais sans hésiter. I really am struggling with putting my experience on social medial for the Howel NJ facility so no one in my area has to go thru the nightmare I had to.

donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giancarlo T.  |  Expérience générale 
Évaluation :
5

Kudos to Dawn, Excellent Job all around!!!

Russell H.  |  Premières impressions 
Évaluation :
5

very nice people & extremely clean facility

Denise G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen R. 
Évaluation :
1

Howell did a great job. My issue isn't with them U-Haul dropped the ball in the delivery of my boxes in Florida. My boxes sat in Ft Myers for 9 days and delivery service was terrible. Traffic manager was rude and condescending. Boxes were left in front of my house for 4 days. Would not recommend this service for anyone moving.

Ralph M. 
Évaluation :
5

The guy who helped me was extremely informative. He informed of everything I need to know, and showed me the sizes you had to offer. He took me on a tour and showed me how everything needs to done. The facility was extremely high end, clean, and first class.

Janice P.  |  Premières impressions 
Évaluation :
5

Uhaul staff was absolutely wonderful, but the moving help I received was a complete disappointment. They were no-shows on the scheduled moving day, and sadly after the move, due to poorly packing the boxes many pieces were damaged. This was not the fault of uhaul, but again, the 3rd party moving company which I had booked through uhaul with the uboxes. I strongly advise uhaul to discontinue their relationship with the moving company they connected me with. But the Howell and San Antonio UHaul staff were both exemplary (especially Tyler in Howell and BJ in San Antonio). And the service itself is a great one, my uboxes arrived earlier than expected, and scheduling the drop off and pick up upon arrival was easy.

Maria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ji Youn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael f.  |  Premières impressions 
Évaluation :
5

The staff are excellent and this facility is impeccably clean. Very happy to have found this location!

Tammy F. 
Évaluation :
5

Nothing..your people extremely helpful during a very stressful time..thank you all for making it a little less of a headache

shawn P. 
Évaluation :
5

The manager, Dawn(?), was excellent

Alexander E.  |  Premières impressions 
Évaluation :
5

The young man at U-Haul Moving & Storage Of Howell was so very kind and helpful. Also, very respectful. He was very attentive to our needs as well. Merci.

Darlene K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

denise F. 
Évaluation :
5

Dawn went above and beyond to help! We are very grateful for all of her help with the move-in and truck return!

Janet D.  |  Premières impressions 
Évaluation :
5

U Haul did a great job in every way. Was short notice move and they came through exactly as promised. Every person I worked with at u haul was professional and so helpful. Thank you!!!!

marla S. 
Évaluation :
5

Dawn was very helpful in Howell as was our attendant in Key Largo. Thank you!

Allison C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ED C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L.  |  Expérience générale 
Évaluation :
4

Make Uboxes bigger

Ute M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonji M. 
Évaluation :
5

All good, no complaints! Would DEF use UHaul again in the future)

Jeralyn C. 
Évaluation :
5

A+++++! UHaul Boxes were great! Highly recommend and will use again! Merci.

Christina C. 
Évaluation :
5

A++++! U-Haul Boxes were great! Will use again. Thank you!

Christina C. 
Évaluation :
5

Staff was so helpful. Had so much room in my box I added stuff I would have left behind. Was more than 1/2 the cost of loading a box truck , driving , gas , tolls & hotel. Was a no brained from New Jersey to Florida. Treated myself to Amtrack “ roomette” for a safe ride back to Florida

cynthia C. 
Évaluation :
2

We would never use u-haul again. the quote we were given was over one thousand dollars less then we were billed. Your company is impossible to deal with no one takes responsibility, and it seems impossible to get anyone on the phone

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irene P. 
Évaluation :
1

Completely terrible experience trying to get Uhaul to pick up my empty Uboxes. Unloaded them on Saturday and did not get anyone to pick them up from my home until Tuesday after calling dozens of times. I don't know where the miscommunication was but I will definitely never use Uhaul again. Will be calling for a refund but who knows how long it will take to speak to someone.

Anthony V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey E. 
Évaluation :
5

Very helpful member of staff working the front desk yesterday (Monday 17th of August) was able to clearly explain everything I needed to know. Having never used a self-storage facility before, they were able to consult me through the process.

Philip G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M.  |  Premières impressions 
Évaluation :
3

The UBox delivery was great! The pickup was delayed and no one communicated with us. I had to call a few times to get updates.

Jonathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayley R. 
Évaluation :
5

Delivery and pick up were as scheduled..All staff were professional, personal, friendly and considerate. Communications during the entire were overboard. I would highly recommend this service.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill W. 
Évaluation :
4

Great experience, one of the new U-boxes which was infinitely better than the old ones. My only issue was the amount of times I had to call to get things done. You need to streamline Ubox rentals and definitely make it more web based.

Jessica O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N. 
Évaluation :
4

Arelis come to pick up my u box yesterday 7-16-20 was AWESOME, very friendly.. we'll definitely use in the future!

Enza C. 
Évaluation :
5

very professional and informative. Facility meticulous Already have referred friends.

Steven F.  |  Premières impressions 
Évaluation :
5

This facility is very clean and easily accessible. I feel safe when I go there and that is of utmost importance to me.

Frances S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anton B. 
Évaluation :
5

Very friendly, helpful and pleasant experience.

Michelle Z.  |  Premières impressions 
Évaluation :
5

The carts made the move-in extremely quick and easy. The manager of the facility was friendly and helpful.

Justin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony V. 
Évaluation :
4

The Howell location was great. HOWEVER the Scottsdale location was absolutely rude and inconsiderate. I tried calling customer service to complain about the manager, but either waited for 60 mins with no answer or was hung up on twice. He lied to my movers. Gave them the wrong box. Blamed it on me and hung up on me and had no consideration for my time or my movers. His name was Rodney. He is a disgrace to your company and if something is not done from his terrible childish customer service actions and the fact he never looked up my account to see what I needed and purchased I will be reporting this to Yelp and the BBB.

Jamie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothy H. 
Évaluation :
5

Please Properly advise of services at the receipt location

Joshua T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane s.  |  Premières impressions 
Évaluation :
5

Could not have gone better!

PHILIP H. 
Évaluation :
5

Office person Dawn was very helpful!

Brian K.  |  Premières impressions 
Évaluation :
5

The place is wonderful, and in a great location! So clean and with lots of accessible equipment to make moving in easy. Dawn was a pleasure to work with, answered all of my questions, and made the application process so easy. A few days later, when I moved in and needed to change my locker, she was very accommodating, and made a note on the locker I left for future tenants. She didn't have to go the extra step, and she did! Can't recommend this place enough!!!

Karen M.  |  Premières impressions 
Évaluation :
5

This is the first time we need to use a storage facility and we are so happy we went to yours! The lady that took care of us (Dawn) was absolutely wonderful. Greeted us with a smile, clearly explained everything to us and patiently showed us how to use the lock and the access card...(we are old and unfamiar with that). We are very grateful and happy for the attention afforded to us by her!

Victor P O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S. 
Évaluation :
5

Great team! Friendly and Knowledgeable but not pushy. Cool, facility!

timothy t.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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